Free People Resume Sample
Layla Streich
87854 Brennan Trail,
New York,
NY
+1 (555) 661 1215
Work Experience
Free People District Manager
08/2016
-
PRESENT
San Francisco, CA
- Resolve customer service issues via email and provide solutions in a friendly, courteous, efficient, and accurate manner
- Complete social media customer responses to resolve complaints and inquires - wechat and weibo currently
- Evaluate customer contact methods and effectiveness with focus on improvement
- Assist in trouble shooting operational issues, identify problems and report them as appropriate
- Document new processes and procedures in Mandarin and English for the Operations Team
- Provide support for the Operations Team in the planning and execution of key initiatives
- Brand liaison to the Contact Center for updates on promotional calendar; product exceptions; process changes; etc
- Share relevant customer and cultural knowledge to help inform policy and procedures and suggest modifications to enable Brand growth and customer satisfaction
Free People
07/2012
-
06/2016
Detroit, MI
- Review customer feedback daily and complete any follow up service needed for customers with damaged or missing items, product questions, etc
- Support social marketing including but not limited to social content generation & posting, campaign support, KOL identification & engagement, customer engagement, etc
- Own at least 1 lower-maintenance social channel
- Keep abreast with the latest and newest development of FP brand (e.g. trend, products, marketing initiatives, etc.)
- Manage all third-party partners Free People employs to accept payment and own any new third-party implementations
- Own Return Authorizations and Credits for the International Sale’s Team. Ensure the Sales Team stays within budget for returns and credits each month. Complete daily tasks, provide weekly reporting and end of month reporting to ensure targets are met. Work with the Sales Team to manage their rate in the event they go over budget. Troubleshoot specific overages and find ways to resolve
- Manage chargeback review for all EU accounts, not to exceed 1% of Net sales/month. Partner with Sales Team and Fulfillment Center to mitigate chargeback expenses and recommend process and procedure updates as needed
- Support management of EU credit review, provide industry references and research supporting documentation needed to make decisions for credit limits and payment-terms
Free People Production Assistant
05/2005
-
05/2012
Boston, MA
- Approve customer reviews daily and complete any follow up service needed for customers with damaged or missing items, product questions, etc
- Partner with the Operations Team to communicate relevant customer feedback to buyers and merchants
- Support additional business initiatives and partners in China as the Brand grows
- Ensure Help and Information content along with FAQs are clear and impactful to the customer to reduce customer contacts
- Perform ad-hoc reporting and special projects as needed
- Develop reporting to understand the number of emails responded to/received and the topics driving those emails
- Complete social media customer responses to resolve complaints and inquires
Education
Southwestern University
2001 - 2005
Bachelor's Degree in Architecture
Professional Skills
- Solid organizational and file-management skills, detail-oriented; time management skills, ability to juggle priorities amid shifting deadlines
- Excellent organizational, prioritizing skills
- Excellent organizational, time management and detail-oriented skills with an ability to prioritize and meet deadlines
- Strong logical analysis and problem-solving skills
- PR, Marketing and Event management experience, experience in a retail environment strongly desired
- Strong organizational skills, able to manage different media timelines and adapt to a changing business
- Strong organizational and communication skills necessary to orchestrate the efforts of others in order to achieve the desired end result
How to write Free People Resume
Free People role is responsible for modeling, credit, retail, finance, training, integration, database, mac, recruiting, printing.
To write great resume for free people job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Free People Resume
The section contact information is important in your free people resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Free People Resume
The section work experience is an essential part of your free people resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous free people responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular free people position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Free People resume experience can include:
- Create inspiring, on-brand outfitting while maintaining a strong level of detail that represents the product, fit and Brand’s strong identity
- Innate understanding of consumer-focused digital experiences across site and mobile, represented by direct experience in retail e-commerce across all channels
- Strong understanding of HTML5 and CSS and Javascript with hands on development experience
- Exceptional time management and decision making skills
- Work experience, preferably in finance or business analysis, with a strong knowledge of financial/accounting principles
- Effectively manage multiple projects and their inherent expectations
Education on a Free People Resume
Make sure to make education a priority on your free people resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your free people experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Free People Resume
When listing skills on your free people resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical free people skills:
- Excellent analytical and prioritization skills required
- Prioritize and delegate effectively
- Strong quantitative skills, attention to detail, a high aptitude for problem solving, and a natural interest in data and consumer behavior
- Strong multi-tasking skills- assist with multiple projects at one time
- Team player and Collaborator. Excellent communication skills
- Exceptional critical thinking skills and a passion for continually evolving and innovating
List of Typical Experience For a Free People Resume
1
Experience For Free People District Manager Resume
- Any additional language skills are highly advantageous but not essential
- Customer Engagement: highly focused on ensuring teams deliver exceptional customer experiences that are efficient, engaging and personalized
- Knowledge and experience with machine learning concepts and execution
- Strong relationships within fashion/print Design as it relates to fabrication and printing techniques
- Public Relations/Marketing experience
- Talent: Source appropriate and inspirational partners to bring innovative concepts and experiences to life (Photographers, Models, Influencers, etc.)
- Ensure that orders are representative of selling history (best and worst sellers) and guide the buys through excellent product and brand knowledge
- Experience of selling collections to buyers
- Solid media and digital influencer contacts
2
Experience For Free People Senior Stylist Resume
- Social experience or a relevant internship
- Work alongside the VM Team to update the showroom and ensure strong display standards are always met
- A proven track record in sales and business development
- A solid grasp on what it takes to meet seasonal sales goals by delivery
- Creating ways to increase value to merchandise reporting by integrating customer, international and marketing information
- Providing critical analytical support to the merchant organization regarding reporting and data integrity
- Working closely with planning to understand financial indicators to react and drive business
- Setting up and sketching styles for development (where required)
- Achieving sales targets by identifying new product areas in order to maximise sales
3
Experience For Free People District Display Coordinator Resume
- Monitoring via New Relic, Nagios, Errbit, Splunk, Graphite, Tealeaf
- Getting buyer’s approval for RTVs of defective or poor quality merchandise
- Growing the UK Email File
- Receiving and management of inbound and outbound deliveries
- Distributing samples to accounts and partners in a timely manner with a high level of accuracy
- Working with cross functional teams to communicate and trouble shoot development and production issues
- Promoting a sense of ownership and delegation
- Morning and all store staff meetings
4
Experience For Free People Receiver Resume
- Understanding of Free People’s social media channels and what content is shared on each
- Spring 2016 Trend Concept Board (8.5 X 11 PDF)
- Styling Concept Board (8.5 X 11 PDF)
- Working knowledge of financial systems: specifically, Hyperion, Oracle, MicroStrategy
- Ensuring accuracy in MTS
- Growing the UK Instagram
- Presenting full apparel collections to customers in a confident and professional manner
- Noting customer feedback on product to help determine future orders
- Acting as the liaison/point person for the director’s team
5
Experience For Free People Stylist Resume
- Placing on-going key feature stories with the fashion and consumer media
- Training new hires across all teams in the use of MicroStrategy report creation
- Understanding of retail terminology and calculations
- Ongoing liaison with the Marketing teams to ensure clear communication of the brand both in the press and in the public i.e. showroom/customer events
- Ongoing relationship building with key media
- Executing acquisition competitions and campaigns to help grow the UK email database
- Analyzing assortment mix (private label, wholesale, and market) for retail, direct and wholesale business
6
Experience For Free People Fall Internships Blog Resume
- Working independently; organise and oversee monthly sample sales
- Understanding of database tables and structures
- Direct posing, and engaging modeling talent to best showcase merchandise according to company aesthetic
- Create scalable, innovative approaches to extracting, managing and analyzing customer data to solve challenging business problems identified and not identified
- Partner with cross-functional teams including Marketing, Data Science, Merchandising, UX and Planning
- Have the ability to generate new business in addition to managing, maintaining and expanding the existing client base across Europe
7
Experience For Free People Production Assistant Resume
- Create and post job requisitions through the Applicant Tracking System, job boards and relevant websites including social media and networking sites
- Extract member data, including customer profile information, campaign response, and transaction data from existing Free People systems using SQL queries
- Cross-collaboration with various internal teams including Consumer Insights, Brand Marketing, Stores, Digital Marketing and more
- Assess impact of new and existing on-site merchandising strategies, marketing channels and creative content
- Inspire Independent Thinking: integrate observations from streo visits and store results to guide teams in making strategic, business-impacting decisions
- Automation, performance, and manual testing is done across all sites including international, mobile, and a full larger project redesigns
- Be proficient in order picking: balance customer needs with maximizing sales
- Coordinate team’s analyst resources to efficiently deliver all needed standard and ad hoc reporting, analysis, and modeling
8
Experience For Free People International Operations & Credit Manager Resume
- Create and/or update routing/ vendor binders for new and existing accounts
- Lead the planning, segmentation and optimization of Free People’s amazing catalog and email campaigns as well as push notifications
- Assist Visual Manager with form updating and store merchandising updates
- Work with brand marketing team to collect and create weekly brand marketing recaps to be distribute to the executive team weekly
- Own Free People digital marketing and analytics reporting, processes and data structure
- Use industry leading tools (Tableau, Domo, Google Data Studio, etc.) to build and automate dashboards and reporting
- Assist in building and productionizing customer, digital and demand focused predictive models
- Able to design with illustration and artwork - creating original artwork and hand lettering
- Ensure the success of all product categories by meeting or exceeding sales, gross margin, and inventory turn
9
Experience For Free People Store Manager Resume
- Review weekly marketing emails and address product not in stock with buying
- Ownership of buying a product class within the buying area
- Maintain a tidy and organised back of house, providing safe and easily navigable storage solutions for constantly changing inventory
- Assist Sales Team where needed by setting up and resetting the showroom before and after market appointments
- Attend Monthly Web Handovers with the buying team and take notes to ensure all product is being shot with the buyer’s comments in mind
- Maintain an ongoing inspiration folder for hair and make-up and styling ideas
- Owner of product activations relating to marketing email campaigns, catalogs and special product launches
10
Experience For Free People Fall Internships Buying Resume
- Provide support for financial/management reporting, financial modeling and business case analysis
- Partner with Merchandising Team to ensure product is well represented and protected with business initiatives in mind through out styling process
- Manage and inspire the on-figure stylists to ensure imagery, outfitting and trend are constantly evolving
- Partner with the Store Brand Leader with new hire onboarding, training & development plans
- Thorough knowledge of on-figure styling techniques, fit and tailoring that aligns with industry standards
- Able to communicate with technical and business team members, explaining concepts and issues so everyone can understand what’s going on
- A passion and vision for brand storytelling and bringing community together through the voice of the FP brand
- Active use and understanding of social media tools as a means of learning and communication
List of Typical Skills For a Free People Resume
1
Skills For Free People District Manager Resume
- Willingness to learn and build new skills
- Communicate effectively with internal and external parties
- Effectively communicate, influence and engage all levels of the organization
- Strong portfolio that includes photo art direction, and video art direction. On-set shoot experience required
- Manage and direct others effectively
- Pro-active, with skills to implement new processes within the business
- Passionate about customer service and eager to learn new skills
2
Skills For Free People Senior Stylist Resume
- Proven experience in a similar role within fashion company
- Opportunity to work with other eCommerce teams to expand knowledge and skills
- Strong cross-functional experience, with an ability to tailor your message to different audiences
- Communicate effectively and efficiently on-set to ensure product is shot accurately and daily shot count goals are met
- Prioritizing tasks and balancing the immediate and long term needs of the business
- Overseeing the UK Instagram and Facebook to ensure strong growth and sales, whilst keeping the overall look local to the UK and true to the FP girl
- Strong understanding of the entire sales process; including client prospecting, taking orders, order maintenance, shipping, and follow-up phone calls
3
Skills For Free People District Display Coordinator Resume
- Excellent eye for trend, creating new styling ideas and the ability to execute those ideas on-set
- On set experience, leading and directing a team
- A natural problem solver, who loves hand-crafting and designing exceptional user-focused, online experiences
- Work with buying and the DC’s prioritizing PO’s
- Strong capacity for multi-tasking, working independently and collaboratively
- Experience managing projects and coordinating deliverables
- Edit collection alongside Managing Director prior to presenting to Merchant teams
- Strong understanding of retail math, selling, margins and profitability
4
Skills For Free People Receiver Resume
- Experience working with Microsoft Excel, Word, Powerpoint, Outlook
- Experience in fabric sourcing, R&D or similar
- Experience using a data visualization tool such as Tableau or Domo
- A proven track record managing events that tie into the greater business strategy
- Strong sense of accountability, ownership and proactive problem-solving
- Progressive experience in product development, sourcing and production positions
- Ensure excellent craftsmanship throughout all windows and displays
5
Skills For Free People Stylist Resume
- Hands on experience in event production
- Strong business acumen and ability to achieve visual and operational excellence
- Mentor Stylists on all aspects of the customer experience through fit sessions, fashion boards, morning meetings and workshops
- Someone with expert level experience with Photoshop, Illustrator, Sketch, Axure, HTML5, CSS3, responsive design techniques, mobile and tablet design
- Excellent knowledge of footwear constructions, pattern cutting, grading and fitting
- Experience in a database marketing role preferably in ecommerce or catalog
6
Skills For Free People Fall Internships Blog Resume
- Experience utilizing SQL is required
- Strong ability to conceptualize data schemas and comprehend high-level architecture of an enterprise marketing platform
- Hands-on experience with running a brand’s social media accounts
- Strong interest in women’s specialty retail, fashion, shopping
- Strong interest in women’s specialty retail
- Experience within women’s footwear is essential
- B.S. or M.S. in computer human interaction (or a related field), or equivalent education and experience
7
Skills For Free People Production Assistant Resume
- Develop and foster strong relationships with regional press, editorial assistants, and bloggers
- Flexible and adaptable to frequently changing priorities
- Work experience in project management and execution
- Experience with Data Visualization Tools (Tableau, JMP, Domo, Google Data Studio, etc.)
- Partner cross-brand on strategy for new SEO technical projects to determine business case and priority and present to IT leadership
8
Skills For Free People International Operations & Credit Manager Resume
- Strong sense of layout, typography, graphic trends, artwork, branding, and package design
- Prioritize projects and handle multiple tasks
- Experience with PR platforms & media database contact software
- Product development and/or production experience
- Experience with database languages such as SQL or R
- Make recommendations and implement ideas to optimize the site experience
9
Skills For Free People Store Manager Resume
- Advanced experience with Google Analytics (or other analytics tools e.g. Omniture or Coremetrics)
- Experience with data visualization tools such as Tableau, Domo or Microstrategy
- Develop strong relationships with buyers and designers to anticipate their needs while still protecting key colors / overall vision of the concept team
- Previous allocation or planning experience
- Understanding of styling and fashion photography, including knowledge of relevant industry talent, along with an understanding of hair and makeup trends
- Developing reporting solutions to help Planning/Buying decision-makers make more informed and better decisions to drive the business
- Working knowledge of using and executing queries in a database environment (SQL/SAS/R or similar)
- Designing compelling graphics for t shirt, sweaters, labels and packaging
10
Skills For Free People Fall Internships Buying Resume
- Working with team to communicate and trouble shoot development and production issues. Setting up and sketching styles for development (where required)
- Understanding points of measure, grading, construction methods and flat sketching
- Developing an understanding of open costings and cost engineering to meet target margins
- Organising, attending and selling at tradeshows to buyers and clients
- Understanding of social media platforms such as Instagram, Instagram Stories, Twitter, Facebook, and Pinterest and other popular or emerging sites
- Delegating and directing the daily activities of the assistants and provide direction to the team
- Researching and executing development of product in the marketplace
List of Typical Responsibilities For a Free People Resume
1
Responsibilities For Free People District Manager Resume
- Implementing Marketing campaigns that either tie in with the global focus, or feel right for the UK market and seasons
- Communicating weekly with DM’s about current business
- Managing the CMO’s calendar
- Developing and maintaining user-friendly Database tools for Buying and Planning
- Automating and standardizing any manual, time-consuming business processes to improve efficiency
- Presentation Partner with the Store Manager and Visual Manager in planning, scheduling and executing an innovative visual environment
- Exceed the customer’s service expectations by meeting the following responsibilities
- Comfortable moving between applications as well as learning how to utilize new applications / data sources to obtain desired metrics
- Increase brand awareness, and confidence through introducing new product ranges to new and existing clients
2
Responsibilities For Free People Senior Stylist Resume
- Work closely with cross functional team members to organize and execute marketing strategies supporting team initiatives
- Assist in event management- vendor outreach, programming and promotion planning
- Support new business lines, product trends and brand marketing campaigns to ensure full natural search coverage and optimal launch timing
- Proficiency in using standard SEO industry reporting and diagnostic and analytics tools such as Google Analytics, BrightEdge, Google Webmaster Tools, etc
- Set up new vendors and send them routing guides and pre-ticketing information
- Partner with SM in managing and communicating Store/District SPH goals and results
3
Responsibilities For Free People District Display Coordinator Resume
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities
- Utilize all available training tools to provide consistent training to all management staff
- Perform a variety of performance related tests including but not limited to load tests, soak tests, stress tests, volume/capacity tests, and failover tests
- Enter and attribute new prospects into the research database, update information on existing prospects as necessary
- Contact prospective candidates through email and telephone to let them know about new positions and to create an on-going pipeline for, “evergreen” roles
- Diverse interior and/or design background demonstrating knowledge of multiple creative and technical disciplines
- Manage the team’s budget and partner with Senior Manager during annual budget cycle to create budgets for the team
- Complete Order Maintenance on open orders for existing and new accounts
- Comfortable communicating complex analytical results to peers and senior managers
4
Responsibilities For Free People Receiver Resume
- Work along side Art Director, Assistant Art Director and Production team to plan out photo shoots pertaining to the catalog and film projects
- Assist in coordinating final images from freelance photographers to post production team
- Maintain ‘big buy’ rack, ensuring these samples are updated and available to Stylists at all times
- Support the daily operations within designated buying area and develop partnerships with the assistant or associate buyer on all necessary tasks
- Keep an active pulse on what’s trending in beauty and constantly stay in front of the advancements within the industry
- An innate love and understanding of the Free People brand, customer and product
- Partner with Merchandising Assistants to determine Big Ideas for Intimates and Accessories
- Partner with the sample coordinators to help gather samples for merchandising prototypes and wrap around meetings
- High level of proficiency in using the usual office tools, Excel, Word, Powerpoint, etc
5
Responsibilities For Free People Stylist Resume
- Provide weekly calendars documenting shop events, promotions, sales, etc
- Ability in visual merchandising
- Responsible for executing the PR strategy for the brand in the UK
- Manage the current budget for the UK and forecasting next year’s budget
- Direct line manager to the UK PR + Marketing Coordinator and UK PR Intern
- A love and understanding of the Free People brand, customer, and product
- High level of strategic thinking, creativity, and ability to work independently
- Assist in analytics reporting- weekly, monthly and project specific
6
Responsibilities For Free People Fall Internships Blog Resume
- Pass off social highlights to digital team in the beginning of every week
- Identify new content beneficial to SEO and partner with UX and creative teams to have landing pages and content created and/or optimized to support SEO growth
- Produce all SEO content for the website including meta information and content blocks
- Communicate regularly with merchandising & copy to manage site taxonomy
- Participate in ongoing search meetings with cross-functional partners to present search trend data in support of Women's businesses across .COM, UK and CN
- Responsible for making Catalog Styles under $50 not backorderable
- Write daily subject lines and push notifications, analyzing for best practices
- Publish across social media platforms including Instagram, Instagram Stories, Twitter, Facebook, and Pinterest
7
Responsibilities For Free People Production Assistant Resume
- Collaborate with Digital Marketing Team to ensure alignment
- Gather information relating to T&A and sample trackers for production and sample update meetings
- Constantly seeking new solutions to product assortment and internal processes to continually push the growth of the department
- Be proactive in communicating with accounts and partners by email and phone
- Field shipping and inventory inquiries from customers and partners
- Assist Line Manager with operational reporting
- Manage junior stylists to ensure all samples are being steamed and prepped for all web shoots
8
Responsibilities For Free People International Operations & Credit Manager Resume
- Be on set to watch models to ensure proper fit of samples and to ensure all samples are being shot accurately- communicate any directives to photographers
- Manage daily workflow of studio ensuring the team meets its daily shot count goal
- Responsible for maintaining product markdowns via CMS
- Knowledge of web merchandising and eCommerce product life-cycle
- Complete monthly financial close reporting, variance analysis and update management review presentations
- Prepare and ensure integrity of sales reporting for use and distribution among home office employees and brand leadership team
- Assist Senior Financial Analyst with monthly forecasting process
- Willingness to work with web production and retouching team to optimize photography asset handoffs
9
Responsibilities For Free People Store Manager Resume
- Management of corresponding team members
- Comfortable learning new systems
- Teach and manage your designers in a positive and constructive manner while nurturing creativity at all levels
- Create a sample Blog post that includes creative copy and imagery for one of the following topics – fashion, music, beauty, inspiration, DIY, décor, or food
- Extensive knowledge of shoe manufacturing techniques and processes
- Possess knowledge of fabric construction, global raw material procurement, and manufacturing
- Great aesthetic and understanding of all URBN brands
- Intermediate to advanced knowledge of GAAP accounting concepts and theories
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results
10
Responsibilities For Free People Fall Internships Buying Resume
- Thrive in a fast-paced, rapidly evolving environment
- Tyling for e-commerce and editorial
- Managing a team of on-figure stylists
- Extensive background in an e-commerce photo studio setting
- Extensive Knowledge of Global Manufacturing
- Technical knowledge of raw material development, sourcing and product construction
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