Field Services Engineer Resume Sample
Magnolia Abernathy
49435 Dare Pike,
Los Angeles,
CA
+1 (555) 744 5387
Work Experience
Field Services Engineer Lead
09/2017
-
PRESENT
New York, NY
- Harmoniously working with other employees and customers
- Effectively coordinate a number of projects simultaneously
- Demonstrating initiative and problem-solving skills
- Contributing to the successful completion of project initiatives
- Imaging PC’s with an automated tool
- Perform preventative maintenance and repairs on HVAC mechanical equipment as outlined by the Supervisors
- Perform preventative maintenance and repairs on electrical equipment and perform installations as outlined by the Supervisors
Field Services Engineer
11/2012
-
08/2017
Chicago, IL
- Maintain and repair plumbing systems as outlined by the Supervisors
- Maintain and repair architectural systems and finishes as outlined by the Supervisors
- Make adjustments and changes on HVAC and related equipment to maintain established comfort zones as outlined by the Supervisors
- Properly record and maintain
- Service request forms
- Payroll time card
- Parts and material forms
- Mechanical room and equipment inspection logs
VN Field Services Engineer
04/2007
-
06/2012
Philadelphia, PA
- Preventive maintenance forms
- Maintain, without flaw or exception, plant logs and files, where appropriate
- Maintain superior appearance and working condition of all the MEP systems assigned to the Engineering Department
- To be responsible for delivery of a consistently high standard of services to all supported organisations
- To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation
- To participate in out of hours on call services in accordance with agreed SLAs
- Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities
Education
Lawrence University
2002 - 2006
Engineer's Degree in Engineering
Professional Skills
- Prior project management experience and demonstrated project management skills
- Technical analytical skills with strong Field Services experience
- Strong planning and organizing skills required to ensure proper support, documentation, and configuration control for the global installed base
- Experience in the 3D printing area Good communication skills in English
- Excellent presentation skills – report writing
- Have experience and ability in desktop and laptop troubleshooting skills on all complex issues
- Excellent interpersonal skills; Read, write, speak in English; fluency in Mandarin
How to write Field Services Engineer Resume
Field Services Engineer role is responsible for technical, english, customer, microsoft, printing, languages, troubleshooting, analytical, reporting, procurement.
To write great resume for field services engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Services Engineer Resume
The section contact information is important in your field services engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Services Engineer Resume
The section work experience is an essential part of your field services engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field services engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field services engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Services Engineer resume experience can include:
- Leading and working effectively in an environment with competing demands and priorities
- Good Microsoft Office skills including Excel, Word, PowerPoint etc
- Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
- Proven experience leading a team, managing customer relationships, and/or managing a P&L or
- Prior Wayside Signaling experience
- Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same
Education on a Field Services Engineer Resume
Make sure to make education a priority on your field services engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field services engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Services Engineer Resume
When listing skills on your field services engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field services engineer skills:
- Demonstrates highly effective communication skills
- Proven customer management skills
- Good skills in Microsoft Office & Auto cad
- Team player and flexible Good PC skills
- Demonstrable success and solid experience in the commissioning of low voltage power electronics including option cards
- Project management skills, proficiency in managing multiple efforts simultaneously,
List of Typical Experience For a Field Services Engineer Resume
1
Experience For Field Services Engineer Lead Resume
- Demonstrated experience managing service territory, scheduling, and inventory
- Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer and Alstom safety standards
- To ensure Standard Operating Procedures in place are complied with and the line manager is advised where there is evidence that these require review
- To operate within agreed quality and service level standards for all supported organisations
- Good knowledge / Understanding of telecom network architecture and operational requirement
2
Experience For Senior Field Services Engineer Resume
- Attending scheduled and un-scheduled customer maintenance activities
- Writing technical reports on serviced equipment
- Willing to work under flexible schedules (sometimes at the weekends, overtimes, etc.)
- Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and engineering principles
- Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging/navigation equipment
3
Experience For TH Field Services Engineer Resume
- Enable customers through training, knowledge sharing and mentoring, when required
- Provide software and networking troubleshooting to very large enterprise customers during the implementation process
- Perform Field Commissioning Service/Coaching
- Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles
- To respond and resolve assigned service desk calls to meet agreed service levels ensuring that all SLA and KPI’s are consistently and reliably met
- Be the first point of escalation for incidents and problems relating to the locality covered
- Provide technical direction of mechanical erection, alignment, installation, commissioning, and startup
- Respond to requests for emergency troubleshooting and issue resolution needs for railroad customers
- Install and configure Trend Micro’s Software according to best practices
4
Experience For VN Field Services Engineer Resume
- Maintain and expand working knowledge of current and beta Trend Micro products
- Create product deployment training collateral such as guides, presentations, and videos
- Travel (about 30-50%) for customer deployment and other customer facing activities
- Install and commissioning of SES Networks customer terminals
- Provides phone-in-consulting backup
5
Experience For Lead Field Services Engineer for Large Motor Resume
- Installation and removal of metering test equipment
- Ensure accurate and timely reporting
- Sound aptitude for technical learning
- To work closely with other teams within IMT service to ensure customer satisfaction through end-to-end ownership of incidents and problems
- To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database
- Be responsible for the installation, repair and maintenance of IT equipment and software
- Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in with the wider IT Operations and MTG governance functions
- Working with the MTG Service Assurance function to ensure that all services are demonstrably conformant, on an ongoing and auditable basis, to the relevant quality and service management standards - including ISO 9001, ISO 20001, ITIL, etc
6
Experience For Field Services Engineer Controls Resume
- Complete all planned Quality & Compliance training within the defined deadlines. Identify and report all customer quality or compliance concerns immediately to the Quality Organization
- On-site customer visits for commissioning / training (coaching), technical support and sales support
- Work efficiently without direct supervision, consistently demonstrating high levels of performance
- Ensure completion of all field modifications instructions (FMI) within prescribed time frame
- Perform routine maintenance tasks in accordance with customer requirements
- Engage Help Desk staff to resolve customer issues in a timely fashion to ensure focus on customer quality
- Proactively communicate with the Help Desk and sales on the status of key accounts
- Identify opportunities for Grass Valley to assist customers through expanded services and engage appropriate resources within Grass Valley to drive those opportunities
7
Experience For Field Services Engineer Resume
- Proactively monitor technical issues at customer sites and make recommendations to reduce the risk/impact of similar future problems. Engage Grass Valley sales and/or engineering where appropriate
- Maintain and expand their working knowledge of current and new solutions and products, as well as their integration and methods of service delivery
- Test and qualify multimedia applications and devices with Grass Valley products – hardware and software
- Identify and actively promote new service opportunities to grow our service business
- Prepare quotations for sales persons and customers
8
Experience For Field Services Engineer Lead Resume
- Plan and prepare work to be executed in the field
- Supervise and execute work in an organized, safe and effective way, to ensure work is delivered according to our quotation and meets with customer's expectations
- Keep current on industry standards, codes and technologies
- Consult with the customers, installations staff and team to determine the hardware, systems, and cabling requirements associated with projects and or customer issues
- Fundamental understanding of LV and MV Switchgear, UPS systems, Excitation systems, large Rotating equipment, PLC’s, SCADA, Drives and Protection devices
- Technical knowledge sufficient to perform mechanical, electrical, system and software upgrades and corrections; working knowledge of Failure Reporting
9
Experience For Senior Field Services Engineer Resume
- Maintain ongoing phone support and customer service objectives
- Provide user support including problem diagnosis and resolutions in all the above areas
- Maintain and details technical documentation including manuals, processes, field service reports, and method of procedures
- Supervise loading of adsorbent. Ensure work is performed as per UOP requirements
- Complete sales support activities relating to process and controls
10
Experience For TH Field Services Engineer Resume
- Be available for rapid response for emergency repairs and/or technical support
- Configure and perform problem diagnosis and recommends solutions for critical issues
- Install, upgrade, and maintain UPS (Uninterruptable Power Supply), as well as DC, and AC Power systems as needed
- Maintain customer relations through issue management
- Perform data entry and maintain critical information systems & tool
- Orchestrate dispatch of parts and services as needed
- Be a technical expert on the products and ability to make timely decisions on repair and customer issues
List of Typical Skills For a Field Services Engineer Resume
1
Skills For Field Services Engineer Lead Resume
- Technical analytical skills: Significant Field Services experience
- To communicate using persuasive and negotiating skills where agreement or co-operation is required
- Computer skills with knowledge on networking would be an added advantage
- Good troubleshooting abilities/experience
- Fluency in Portuguese and English Language - Oral and written communication skills
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities where it fits
- Engineering/Scientific background with experience of working on a nuclear licensed site
2
Skills For Senior Field Services Engineer Resume
- Working knowledge of nuclear industry, preferably with site experience
- Electrical testing or servicing experience ideally relating to VSDs
- Experience in Project Tendering, Estimating, preferably with an Engineering Procurement Construction field
- The employee is required to operate power equipment including snow blower, power landscaping equipment, and various tools
- VSAT installation and commissioning experience, preferably on tracking antennas
- Good understanding of mechanical engineering
- Experience in Field Service Engineering role supporting deployment of optical and packet transmission (DWDM, SDH, ethernet) networks an advantage
- Good knowledge / Understanding in deployment of optical and packet transmission and switching networks
3
Skills For TH Field Services Engineer Resume
- Experience with Desktop Support, Networking devices, Windows OS, and PC hardware
- The salary and secondary conditions are according Moog BV CAO and good in line with the position
- Qualified in making a work site safe to operate for him/her and all other members of the site team
- Demonstrated ability to work in an ever-changing environment with efficiency and accuracy
- An experienced Customer Facing Support Professional
- Experiences in Power Distribution Engineering Design or Field Work
- Experience in the 3D printing area
- Experience in Field Services; Installation, Commissioning, MV/LV Test and Protective relay
4
Skills For VN Field Services Engineer Resume
- Experience working with various Microsoft software and systems
- Technical training or relevant equivalent experience
- VSAT installation experience (preferably 3+ years on tracking antennas)
- Previous experience of frequent, intermittent time working away from home
- Experience with desktop and server operating systems
- Mechanical, electrical, and Windows based computer experience providing technical support & services
- Experience with and knowledge about the following
- Track record as a strong executor within a team setting and driven to deliver on targets set
5
Skills For Lead Field Services Engineer for Large Motor Resume
- Experience with Citrix XenApp/XenDesktop
- Experience with VMWare virtual desktop/application
- Related IT business work experience in a large scale corporate environment
- Design & Develop cost effective solution with resonable risk evaluation
- Proven ability to influence and drive change through exceptional written and verbal communication
- Demonstrated tendency to challenge the status quo and drive constant improvement in process and
- Have experience and ability in Disaster Recovery activation exercises and support activities
6
Skills For Field Services Engineer Controls Resume
- Work experience in telecommunications industry
- Strong communication, both writen and oral
- Efficiently schedule and prioritize the volatile field service demands
- Have experience and ability in creating scripting tools and using latest technology on IT environment for automation or massive deployment
- Have experience and ability in completing team operation and support that has been assigned
7
Skills For Field Services Engineer Resume
- Five (5)+ years’ relevant work experience
- Demonstrated ability to gather feedback and leverage data to improve product usability
- To be considered for this opportunity, we are seeking senior sales professionals who are able to demonstrate the following
- Responsible for ensuring timely and qualitative (on-site) execution of services that provide the customer with a positive customer experience
- Good working proficiency in English
- Perform health checks and validate customer’s implementation of Trend Micro’s software
8
Skills For Field Services Engineer Lead Resume
- Sense of urgency, initiative and ability to operate independently in the field
- Owning customer issues by taking more accountability and work towards providing complete solution with frequent updates
- Understanding and acceptance of varying conditions through working environments globally
- Routing, Switching, Edge Firewalls, Load Balancing
- Wanting to be part of a team ensuring that Grass Valley provides industry standard service
- Outgoing self-starter with the initiative and drive to make things happen quickly
- Understanding of electrical system components such as HV, MV, LV distribution, Switchgears, Panel Design Standards,.
- Conducting regular maintenance checks at client sites
- Understanding of basic electrical components (relays, drivers, ballasts...)
9
Skills For Senior Field Services Engineer Resume
- Understanding of market and technology trends on field service and ability to initiate action to improve and/or maintain competitive edge on service
- Being able to organize service structure to provide technical support and field service for multiple Moog products
- Updating technical documentation
- Resolving customers’ technical questions onsite, by phone or e-mail
- Configuring Linux/Windows based video systems for sales and/or support needs as necessary
- Performing sales support activities on products & processes within the geographical area of responsibility
- Being a direct interface with our customers, mainly to handle complaints, it is essential to be able to handle stressful situations
10
Skills For TH Field Services Engineer Resume
- Performing service activity on products supplied by Baxter within the geographical area of responsibility (The Netherlands)
- Ensuring adherence to relevant instrument's manufacturing standards for maintenance, installation and upgrading plans according to customer needs
- Maintaining high levels of customer engagement throughout visits with regular updates and feedback to customers
- Addressing any challenges within scope of authority and within relevant customer service level agreements, department policies and budgetary guidelines
- Providing input to product knowledge database and training material
List of Typical Responsibilities For a Field Services Engineer Resume
1
Responsibilities For Field Services Engineer Lead Resume
- Work with Service Operations staff to effectively manage field service activities and complete administration requirements
- Language skills: English; any additional languages would be beneficial
- Certified service experience on four or more leading industry chromatography or mass spectroscopy products
- Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly
- Experience at Field Service for motor systems
2
Responsibilities For Senior Field Services Engineer Resume
- The worker is subject to outside environmental conditions: No effective protection from weather
- Good command of MS Office package (Word, PowerPoint, Excel, Visio)
- Participates in new projects during installation, commissioning and acceptance testing as required or in support of System Centre
- Support future product integrations by performing upgrades and or configuration updates to existing an dfuture imaging/navigation equipment
- Perform appropriate testing to confirm system functionality according to manufacturer's specifications
- The employee is exposed to various chemicals including paint, turpentine and cleaning chemicals
- Adherence to Client Service Level agreement deliverables & department planning and activities roster (including timelines)
3
Responsibilities For TH Field Services Engineer Resume
- Contributes to in-depth development of training material and delivery of training to customers
- Working in Electrical Distribution, Automation, UPS or Cooling
- Work closely with Field Service Manager and clearly communicate details of material needs for upcoming jobs
- Flexibility in work and work schedule is required including the ability to travel up to 75%
- Applies appropriate mix of technology while delivering right services at lowest cost
4
Responsibilities For VN Field Services Engineer Resume
- Proposes additional services as required through maintaining intimate customer relationship
- Support sales service targets and ensuring that Net Promoter Score (NPS) targets are achieved
- Passionate about newly developed technology, including IoT implementation in industry grade
- Possess confidence and able to manage stakeholders at various levels including Field Technicians and C-level stakeholders
- Install, maintain and service our 3D metal printing systems
- Document service requirements according to specifications
5
Responsibilities For Lead Field Services Engineer for Large Motor Resume
- Provide customer support in the application of our 3D metal printing systems
- Generate equipment setting and configuration parameters for deployment
- Assist in gathering information for the Design data communication networks (DCN) for equipment and management communications
- Assist in the Generation of as built Engineering Design Package (EDP)
- Responsible for archiving the documentation sets for future network upgrade support
- Attend customer meetings to explain network engineering details and customize configurations
6
Responsibilities For Field Services Engineer Controls Resume
- Handle and raise Engineering Change request ( ECR )
- Basic knowledge on installation and commissioning of optical and packet equipment
- Services as regional technical specialist for interaoperative imaging products
- Provides mentoring to area field service engineers
- Provide training to new hires (administrative and/or technical)
- Trained electrical or mechanical engineering technician
7
Responsibilities For Field Services Engineer Resume
- BSc in Electrical & Electronic Engineering
- Certifications: (one or more of the following) ◦Polycom CVE
- Influence customer & all involving parties to accept the proposal solution
- Survey on site for concluded solution for tendering
- Technical Qualification-Engineering & related
- In-depth knowledge of carrying out site surveys
- Seeks consensus when faced with conflicting interests
- Participates in multi-disciplinary problem solving and service development activities
- Can do mentality to support customers and exceed expectations by sometimes handling issues beyond the hour
8
Responsibilities For Field Services Engineer Lead Resume
- Responds to support requests in tracking system. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response
- Provides end-user computer system and network connectivity training
- Provide support for internal quality information feedback loop
- Repair systems and/or technical assistance
- Perform HMI (User Interface) design
- Design and manage fabrications of control system
9
Responsibilities For Senior Field Services Engineer Resume
- Complete assigned project work per the agreed budget and schedule
- Application of current design practices and tools for completion of assigned tasks
- Administration: Responsibly completes all administration tasks on time. Ensures the timely completion of FMIs and PMS inspections in their area either by them or other assigned FE’s
- Maintain knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations)
- Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair and maintenance of railroad equipment installed at customer sites
- Perform on-site installation and maintenance of railroad signaling equipment and systems including equipment initialization, calibration, setup, verification, and repair
- Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate field service engineering and/or product knowledge
10
Responsibilities For TH Field Services Engineer Resume
- Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools
- Be highly responsive and proactive in dealing with customer’s needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised
- Perform to designated goals of customer call back, on-site response, and time to resolution and customer expectations
- Contribute to operational and strategic business plans by advising on contract requirements, installations and overseeing equipment commissioning and maintenance schedules
- Promote and develop Technical Service capability by actively providing product training to customers and staff
- Take ownership for customer satisfaction for services performed - liaise with Service Operations and Technical leads for service escalations and follow up with customers on fault resolution
- Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S
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