Engineer Field Resume Sample
Jarred Lakin
1555 Jacey Junctions,
San Francisco,
CA
+1 (555) 217 0171
Work Experience
Senior Engineer Field Ops
12/2015
-
PRESENT
San Francisco, CA
- Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions
- Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s
- Interacts with customers to offer and close the sale of service contracts and other service products
- Manages travel expenses and follows Life Technologies travel policies and guidelines
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- Participates as a positive influence to the team
- Quickly adapts to change with positive and constructive feedback
- Safely lift 50 Lbs with assistance on occasion
Engineer, Field Service
06/2012
-
10/2015
New York, NY
- Safely lift and carry 25-30 Lbs continuously throughout the day
- Maintain a valid driver’s license and safe driving record
- Travel locally and overnight occasionally to other locations within the territory
- Computer skills in Windows, Microsoft Office
- Applies in-depth specialty knowledge within subject area
- Contributes to the development of new plans, models, standards and techniques
- Solves problems in complicated situations through analytical skills, creativity and judgment
- Impacts through delivery of results
Engineer Field Ops
04/2005
-
04/2012
Chicago, IL
- Communicates at higher internal and external levels and to diverse audiences
- Troubleshoot Application and Hardware on remote and on site, register activities in Abbott’s Call Management System
- Proven track record as a technical specialist or a field engineer in the diagnostic industry or equivalent
- Excellent experience in use of analytical tools and standard software
- Negotiates scheduling and technical problem resolutions with customers and partners
- Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Education
Walla Walla University
1999 - 2004
Engineer's Degree in Engineering
Professional Skills
- Excellent communication skills both written, verbal and presentation are desired
- Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers is essential
- Experience with Creo - eDAQ or experience writing programs
- Experience of working in the Airport / Airline industry or Corporate experience
- Proven ability to prioritize service requests and produce clear and concise documentation
- Effective communication skills and ability to establish good customer rapport are essential
- Demonstrated project management experience with video, computer and or electronic product installations
How to write Engineer Field Resume
Engineer Field role is responsible for training, software, integration, database, procurement, auditing, security, telecommunications, reporting, design.
To write great resume for engineer field job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engineer Field Resume
The section contact information is important in your engineer field resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engineer Field Resume
The section work experience is an essential part of your engineer field resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engineer field responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engineer field position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engineer Field resume experience can include:
- Able to demonstrate strong mechanical aptitude to work effectively with delicate and complex mechanical systems
- Develop and conduct training on the safe operation of the equipment and demonstrate skill to trainees, including both team members and customers (Chemists)
- Deal effectively with customers at all levels
- Experience working with and troubleshooting audio mixing, music and communications systems is desired
- Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired
- Excellent Working knowledge of Passive Cabling Network infrastructure
Education on an Engineer Field Resume
Make sure to make education a priority on your engineer field resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engineer field experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engineer Field Resume
When listing skills on your engineer field resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engineer field skills:
- Strong communication skills, both written and verbal are vital
- Cooperate and participate as an effective team member in creating a positive working environment
- Conducting site surveys as needed prior to installation
- Conducting site surveys prior to installation (as needed/required)
- Experience working with and troubleshooting video display, video routing systems, and video conferencing systems is necessary
- An understanding and experience troubleshooting and repairing ultra-high vacuum and high voltage systems is desirable
List of Typical Experience For an Engineer Field Resume
1
Experience For Engineer, Field Service Resume
- Previous experience installing, troubleshooting and repairing similar high capital or highly complex systems such as medical or analytical systems
- Demonstrated ability to work with a variety of people (engineers, technicians, customers)
- Travel required to Field sites in the US and Canada. Lab experience is key in this role
- Demonstrated ability to write clear and concise report
- Prepare and crosscheck for the readiness of components or software prior to the accomplishment of the assigned tasks
- Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography (HPLC,UPLC,GC), Mass Spec, and similar systems
2
Experience For Engineer Field Service Resume
- Conduct on-site installation, testing, commissioning and operator training
- Direct and support the junior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
- An eye for detail and a methodical approach to problem solving
- Review reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem
- Lead a field test site with training
3
Experience For Senior Engineer Field Ops Resume
- Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission
- Manage Minor Works opportunities through life cycle including supplier management within the prescribed SLA’s
- Use Clarizen for progressing projects through life cycle
- Perform on-site installation, repair, maintenance, and qualification of Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis, etc)
- Conduct on-site pre-installation surveys
4
Experience For Engineer Field Ops Resume
- Conduct on-site scheduled planned preventative maintenance
- Conduct on-site corrective maintenance
- Provide written feedback to Technical Support and Product Quality teams
- Travel, often at short notice, to customer sites to resolve problems or support other Field Service personnel
- An ability to work with Personal Computer systems at all levels including troubleshooting hardware issues, installation of any Windows operating system, installation of drivers, application software and the ability to create and manage small networks
- An ability to multi-task and be highly organized
- Lab activity, set up and coordinate stands, working with different groups to design stands to ensure they meet expectations and function correctly, then review results and report
- Prepare for Field visits by identifying parts list, ship parts to the site, review import paperwork and processes
5
Experience For Principal Engineer, Field Resume
- Metatarsals required for 1st day
- Hours of work 7am-4pm
- Perform on-site installation, repair, maintenance, and qualification of Molecular Spectroscopy and OEM instrumentation (FTIR, Raman, UV-Vis, etc)
- Conduct on-site scheduled, planned maintenance visits
- Typically requires hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
- Provide site administration and maintenance management for ASL systems and products to include configuration processing component installation software installation and modification
- Provide a 1st & 2nd level technical troubleshooting service for ASL customers ensuring that all systems operate with maximum efficiency. Coordinate 2nd level support requirement with the Regional Service Command Center Team and 3rd level support Airport Practice team where applicable
- Administrate ASL systems and products on configuration processing component installation software installation and modification
6
Experience For Lead Engineer Field Ops Resume
- Use computerized tracking tools to scheduled planned maintenance events
- Carry out the tasks assigned by the Airport Service Manager for new Gateway installation new Terminal Emulator installation Software Upgrade Subsystem integration and configuration modifications, testing & commissioning
- Perform on-site BETA testing for application or platform software as required
- Perform on-site BETA test of the aforementioned tasks to ensure service standards are met
- Report immediately to the Airport Service Manager for all problems that are beyond the ability of the Site Administrator
- Liaise with remote product specialist support from Technical Center in Bohemia, NY
7
Experience For Verification Engineer Field Action Team CT Resume
- Assist Airport Service Engineer to troubleshoot, rectify and fix the technical issues as reported by ASL customers
- Assist in preparing and document the chronology and findings and reported to Airport Service Manager and working closely with the Regional SITA Global Services Team(SGS) and Service Command Center Team(SCC) to resolve the major outage / incident
- Assist the Manager ASL Site Operations on general operational issues
- Ensure customer requirements receive full attention from concerned entities within ASL
- Report the progress of specific tasks assigned by the Airport Service Manager
- Identify problem areas and to the extent possible provide action plan for problem resolution to ensure the optimum operations of the airport center
- Participate with Airport Service Manager in Common User Board meetings(CUTE CLUB) with customers. Ensure the Quality of Service is meeting the customer’s expectations
8
Experience For Engineer, Field Resume
- Adhere to all ASL Directives Policies and Procedures
- Report on the monthly performance of
- Coordinate repair, maintenance, and calibration for the Carlsbda, CA facility with assigned Site Manager
- Provide initial troubleshooting/triage for category 1 equipment when appropriate and report to the Site Manager so next steps can be taken, such as assigning an alternate repair technician or identifying what is needed to complete service or calibration activity
- Document repairs, calibrations, and other activities into service database system and ensure that customer receives field service reports for all work performed
- Order parts and tools as needed to complete repairs in a timely manner and to meet repair cycle time requirements. Actively communicates delays to on-site service manager
- Completes daily/weekly/monthly administrative tasks such as entering timesheets, reporting repairs, documenting activities, and ensuring that measuring equipment is properly calibrated
- Operate computers and software required (Microsoft Windows, Office (Word , Excel, Outlook), Internet Explorer)
- Demonstrates positive influences to immeidate team
9
Experience For Engineer, Field Services Resume
- Confirm and prioritize day-to-day tasks as and when needed
- Attend Daily/Weekly open service call meetings with Site Manager and/or regional manager
- Ensure that agreed-upon service levels are achieved for assigned repair service events
- Lift 75 Lbs without assistance 15% of the time
- Lift and carry 25-30 Lbs continuously throughout the day
- Use troubleshooting tools such as user’s manuals, service manuals, volt meters, oscilloscopes, temperature probes, or other technical diagnostic tools as needed
10
Experience For Senior Engineer, Field Services Resume
- Travel as needed for training for several weeks per year or as needed
- Provides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance service
- Provides customer support in order to resolve issues
- Works with service operations team and other internal partners to solve customer issues
- Drives revenue in specialized products
- Consistently sells the the right solutions to customers
- Partners with customers to identify new opportunities
- Understands and initialize the art of negotiation
- Communicates and establish partnership with customers to identify better solutions/opportunities and ultimately better business
List of Typical Skills For an Engineer Field Resume
1
Skills For Engineer, Field Service Resume
- Partner effectively with customers
- Delivers excellent customer service by retaining ownership of the incident, providing regular progress updates to the end user
- Experience in a related science, biomedical engineering and/or customer-facing role
- Provide a 1st & 2nd level troubleshooting service for ASL customers ensuring that all systems and products operate with maximum efficiency
- Perform on-site installation, repair, maintenance, qualification, and validation of clinical and discrete chemistry analyzers according to company SOP
- Learn quickly, adapt and manage multiple priorities in a rapidly changing, dynamic environment
- Related field engineering experience
2
Skills For Engineer Field Service Resume
- Related engineering experience
- Good understanding of LAN/WLAN /IPT network topologies
- Solid working knowledge of electronics, personal computer hardware, and software and LAN concepts is necessary
- Demonstrate thorough knowledge and understanding of Best Practices
- Show and demonstrate progression in training and certification for assigned products
- Demonstrates the ability to solve complex problems independent of others
- Experience in related product applications
3
Skills For Senior Engineer Field Ops Resume
- Solid working knowledge of electronics, personal computer hardware, and software and LAN concepts
- Experience in field service, project management and or sales support
- Demonstrated ability to timely manage multiple requests for resources from both internal and external customers
- Demonstrate positive corporate citizenship
- Experience in a clinical, diagnostics and/or other regulated environment
- Experience troubleshooting and repairing ultra high vacuum and high voltage systems is highly desired
4
Skills For Engineer Field Ops Resume
- Strong mechanical aptitude, including ability and desire to work in a field & lab environment
- Experience with agricultural harvesting equipment operation
- Experienced user of Microsoft Office tools, including Excel, Word and Power Point is essential
- Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts is desired
- Ervice Engineer, hands-on experience with Chromatography (HPLC, UPLC) and other laboratory systems noted required
- Remote access/VPN experience is essential
- Proven ability to work under pressure is necessary
- Experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment
5
Skills For Principal Engineer, Field Resume
- Experience in a clinical, diagnostic and/or other regulated environment (CAP, CLIA, FDA) is desirable
- Experience with Applied Biosystems/Lifetechnologies/Thermo Fisher instruments and applications desired
- Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction
- Escorting external vendors to repair/calibration locations following established procedures and SOP requirements of site
- Identifying and participating in service sales opportunities such as new contracts, contract renewals and qualification products
- Developing specialized knowledge in specialized markets (ie. compliance)
- Placing orders for required equipment or components to support build-out of communications packages under customer procurement efforts
- Placing orders for required equipment or components to support build-out of the customer network infrastructure
- Maintaining service tools and calibration kits
6
Skills For Lead Engineer Field Ops Resume
- Maintaining daily communications with customers to ensure resolution and proper follow-up
- Performing as the technical lead in all security systems survey ,design & Install related activities
- Uncrating, set-up, and build-out of new equipment
- Provide appropriate input in writing updating and correcting various electron microscopy system documentation
- Provide appropriate input in writing updating and correcting various ThermoFisher system documentation
- Responsible for providing uncompromising quality to all work processes in designated area of responsibility
7
Skills For Verification Engineer Field Action Team CT Resume
- Perform routine spot checks and debugging of the ASL systems and products using authorized tools and processes
- Ensure the adherence to the highest working standards for all implementations by providing guidance, support and direct management to our 3rd party suppliers
- Coordination of Projects and Changes with SITA and coordinating the execution of work packages and verifying the quality of improvement plan deliverables
- Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and field modifications/upgrades
- Basic troubleshooting, installation, maintenance and repair of designated equipment. Completing Preventative Maintenance and field modifications/upgrades
- Provides expertise for resolving technical problems
- Displays professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions
8
Skills For Engineer, Field Resume
- Achieves specified revenue targets while satisfying customer with instrument repair, installs and PM’s
- Negotiate scheduling and technical problem resolutions with customers and partners
- Conduct training on the safe operations and maintenance of the analyzers
- Troubleshoots hardware, software, and network issues, escalating to the responsible area with accurate information, when applicable
- Supports office moves and set up of end-user computing equipment
9
Skills For Engineer, Field Services Resume
- Knowledge and understanding of LAN and WAN services
- Maintain responsibility for online booking of all travel arrangements within corporate financial guidelines
- Performs onsite testing of equipment and coordinates with other engineers
- Assist to oversee SITA overall airport operation & support during the absence of the Airport Service Manager
- Assist with asset inventory auditing on a monthly basis
- Correctly interprets customer behaviors, Identifies added value solutions, not just discounting
- Review reports and documentation from customers, and inspect malfunctioning products to determine the nature and scope of problem
10
Skills For Senior Engineer, Field Services Resume
- To proactively detect gaps and issues on HAL’s passive cabling infrastructure and provide recommendation to resolve
- Carry out post-deployment reviews and documentation supporting to the highest standards and lessons learnt objective
- Minimize the risk of implementation problems by carrying out regular reviews of the progress of the customer requests and agreed time frames
- Ensure simplification and consistency of implementation and working processes across all customer
- Successfully complete technical training, as required
List of Typical Responsibilities For an Engineer Field Resume
1
Responsibilities For Engineer, Field Service Resume
- Related systems/field engineering experience
- Provide a communications link between the customer and the company to help ensure that effective service is provided to the customer
- Experience in a clinical, diagnostics and/or other regulated environments
- Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desired
- Placing orders for required equipment or components to support build-out of IT/communications systems under customer procurement efforts
- General understanding of business policies and practices
2
Responsibilities For Engineer Field Service Resume
- Collaborate with Sr. Engineer or Field Service Supervisor in problem resolution with engineering, customer service, and other personnel to expedite repairs
- Able to identify areas for improvement and plans for upgrade, migration, and/or replacement of existing control systems
- System integration and testing of built packages
- Drawings of rack elevations, system component front and back views, wiring interconnect diagrams, wire lists, and networks
- Helps to lead change initiatives
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups local Field Operations resources and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
- To ensure the field services team adheres to the highest working standards for all interventions and repair targets by providing guidance support and direct management
- Manage the first line responsibility and budgets for the local maintenance facility field operations service provided and escalations
3
Responsibilities For Senior Engineer Field Ops Resume
- In consultation with the line manager support and report on the adherence to local standard policies and procedures (absence tracking sick leave overtime confidentiality)
- Perform on-site installation, repair, preventative maintenance, and qualification of Molecular Spectroscopy instrumentation and others as required (FTIR, Raman, UV-Vis, Cell search)
- Analyze and review inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
- Meet customers and determine physical infrastructure and logical network requirements to a level where budgetary pricing can be provided as Minor Works opportunity
- Assist the PMO in line with expectations in customer projects and BAU requirements where appropriate
- When/where appropriate, be contactable for escalations and support
- In consultation with line manager, support and report on the adherence to Health and Safety standard policies
- Ensure day-to-day management of activities for PMO by providing appropriate support to enable prioritised day-to-day tasks and to function to their operational potential
4
Responsibilities For Engineer Field Ops Resume
- When required perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs
- Ensure that all staff use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided
- Manage the first line responsibility and budgets for the local maintenance facility field operations service provided and escalations in the absence of the Lead Engineer
- Support Management on escalated issues as and when required
- In the support of the performance management process provide personal feedback on performance of co-workers to the Lead Engineer
- Typically requires 2-3 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
- Be able to perform PM on assigned tools
- Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
- CompTIA Network or CompTIA Server + certification
5
Responsibilities For Principal Engineer, Field Resume
- Hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or 3 or more years relevant industry experience
- Hands-on experience with Chromatography and Mass Spectrometry systems
- Work independently within a customer location
- Hardware and software configuration and customization of communications packages
- Preparation of customer system documentation
- Typically requires approximately 3-5 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
- Literate in Windows software environments
- Hardware and software configuration and customization, as required
- Typically requires approximately 1-3 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
6
Responsibilities For Lead Engineer Field Ops Resume
- Travel via air and automobile, including overnight travel and occasional short notice travel, within 24 hour notice
- In onsite support activities and repairs of PCs Printers and LAN WAN equipment
- Work flexible hours to include occasional short notice overtime and weekend work
- Use electronic test equipment is necessary
- Successful completion of CompTIA Net+ or similar industry recognized certification
- Demonstrated decision making ability toward solving problems while working under pressure and ability to effectively communicate these solutions to coworkers and customers
- Do have experience in MS Windows along with network environment and CISCO basic knowledge?
7
Responsibilities For Verification Engineer Field Action Team CT Resume
- Experience on change and/or project management
- Experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment
- Valid Driver’s License is needed
- Successfully complete technical training programs and certifications
- Proficiency in technical issue management
- Typically requires approximately 2+ years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
- Proficiency in technical issue management is essential
8
Responsibilities For Engineer, Field Resume
- Use electronic test equipment is essential
- Ensure professional and timely communication with all internal/external customers is desired
- Recognize and adhere to established company and department policies and protocol
- Cisco - CCNA or Microsoft MCSA in WIN Client and/or Server
- Travel (>60%)
- Typically requires approximately 5 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems
- Physical requirements include the ability to lift up to 50 lbs
9
Responsibilities For Engineer, Field Services Resume
- Establishing technical criteria and instructing staff on the processes involved in the physical survey of security systems & equipment functionality. To include surveys facilities and develops site specific schematics, bill of materials, and subsequent construction drawings (floor plans, room plans, and rack elevation/equipment drawings)
- Provides tier 1 and 2 technical support to all users
- Provisions and maintains end user software, systems and equipment
- Processes requests for access and the addition of new groups, systems, applications or users in a timely manner
- Maintains tickets in ticket system
10
Responsibilities For Senior Engineer, Field Services Resume
- Identifies opportunities for enhancements to known solutions within the knowledge base
- Contributes to service improvement projects
- Hardware and software configuration and customization of customer communcations systems
- Complete the installation, test, inspection, and verification of all customer communications systems ensuring compliance with COMSEC policies and procedures and project management requirements
- Able to successfully pass federal background checks
- Deliver against SLAs
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