Director, Business Process Resume Sample
Rory Jenkins
7030 Streich Courts,
Philadelphia,
PA
+1 (555) 599 8022
Work Experience
Director, Business Process Management
05/2017
-
PRESENT
Phoenix, AZ
- Collect documentation and develop ‘as-is’ and ‘to-be’ process maps – with a focus on consistency and efficicency across the organization
- Engage with key stakeholders for any required workshop follow-ups. Create additional deliverables and
- Build strong relationships with other executives across Dell SecureWorks and Dell proper
- Stay abreast of industry leading best practices and bring them to the attention of the leadership
- Engage with key stakeholders for any required workshop follow-ups and key implementation tasks
- Drive a detailed understanding of current work processes and practices
- Define business requirements for IT system enablement projects
- Evaluation of specific business strategic plans and cost structures to recommend business rationalization opportunities and business model options across Flowserve
Associate Director Business Process
05/2012
-
12/2016
Boston, MA
- Partner with VPs of Operations and site Plant/QRC Managers to direct the implementation of strategies
- Identify stakeholders, perform preliminary process analysis and conduct detailed business process
- Create content for and develop a Belt certification process for practitioners of the Six Sigma, Lean
- MS in Computer Science, Engineering or similar technical discipline
- Progressive experience managing initiatives in the business architecture arena
- Proven leadership of teams of senior individual contributors
- Technical experience in building end state reference architectures with Enterprise Architecture teams
- Create continuous process improvement program including design, governance, participate, and implementation
- Collaborate with BPM professionals across CAI to identify, plan, design and execute continuous improvement initiatives
Director Business Process
05/2008
-
03/2012
Detroit, MI
- Maintain the universe of relevant processes for Client Success and ensure RACI and maturity details are kept up to date
- Responsible for helping to build an organizational capability and a culture of continuous improvement
- Owns the development the annual roadmap of continuous business improvement projects that align and support CAI’s LRP
- Use long term plans to integrate efforts across functions and departments and for executive communication
- Partner with business leaders to define and execute strategy for breakthrough levels of improvement in customer satisfaction
- Employ Lean Six Sigma methodology and analytics into the organizations operations to accomplish business objectives
- Collaborate with Senior Director of Operations and HR to build plans for change management, communication, and training
- Standardize and align business processes to realize the organization’s goals
- Evaluate ‘Idea Generator’ program submissions, identify owner(s), and assign. Follow up regularly on submissions and report on progress. Assist in coordinating additional support resources for approved projects as required
Education
Whitworth University
2004 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Proven strong communication and interpersonal skills. Ability to communicate effectively to different audiences
- Proven leadership skills; persuasive, encouraging, and motivating
- Excellent written, verbal, public speaking, communication and presentation skills
- Excellent training, presentation and communication skills - both written and oral
- Proven ability to work well in team environment, with sound negotiation and problem solving skills
- Extreme attention to detail and strong problem solving skills
- Strong time management skills and ability to work under pressure with challenging deadlines
How to write Director, Business Process Resume
Director, Business Process role is responsible for interpersonal, events, presentation, organization, leadership, integration, finance, training, procurement, security.
To write great resume for director, business process job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Business Process Resume
The section contact information is important in your director, business process resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Business Process Resume
The section work experience is an essential part of your director, business process resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, business process responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, business process position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Business Process resume experience can include:
- Excellent communication skills (written, oral, and formal presentation)
- Strong knowledge of Excel required, and VBA experience also helpful
- Experience using and administering financial reporting and planning tools
- Develop a team of Process Manager 3 & 4 and provide thought leadership focused on Current and Future State design incorporating process and customer experience
- Evaluate local ‘Just Do It’ program ideas. Coordinate with Finance to validate benefits
- Interact with external auditors to support the Company’s system-based control activities and SOX testing evidence
Education on a Director, Business Process Resume
Make sure to make education a priority on your director, business process resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, business process experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Business Process Resume
When listing skills on your director, business process resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, business process skills:
- High quality interpersonal skills with the ability to work effectively with end-users, IT peers, industry suppliers and business area management
- Demonstrated good interpersonal and relationship skills
- Demonstrated project management skills and ability to work multiple projects simultaneously Strong quantitative and analytical capabilities
- Computer skills and experience using all MS Office applications as well as Google Apps
- Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies (i.e., Lean Six Sigma)
- Strong planning, delegation and organizational skills
List of Typical Experience For a Director, Business Process Resume
1
Experience For Director, Business Process Management Resume
- Deep and broad understanding of Prudential Retirement’s Defined Contribution, Defined Benefit and Nonqualified business system and delivery model; superior knowledge of the clients and markets that we serve
- Consistently gather information at the right level of detail and scope to represent all of the stakeholder’s needs, asking questions that lead to an understanding of the business need and provide guidance on system capability and process
- Global change management, the ability to work effectively and drive alignment in a global environment through strong communication and empowerment required
- Manage initiatives effectively, timely, and on budget while minimizing any impact to base business, customer service and employee engagement
- Strong leadership experience with the ability to lead a cross-functional global teams required
2
Experience For Associate Director Business Process Resume
- Effective lead, manage and deliver in a fast paced, ever changing environment
- Develops and maintain strong partnerships with boundary partners to ensure coordinated implementation and deployments
- Strong leadership with ability to work with senior leaders and ability to lead by influence in a matrix environment
- Organizing, and monitoring reporting metrics, milestones, and communications for the overall team and associated work streams
- Collaborating with Project Champions and SMEs to model out and monitor key milestones, KPIs, and risks / opportunities for ongoing projects
- Leads the design of the enterprise’s overall process structure, including creating process hierarchy that streamlines processes and eliminates redundancy
- Prepares and executes on internal communications plans that leverage best practices and approaches for format, content, and cadence in a way that supports CCE’s overall business plan. Involves appropriate program leaders in the development / review / approval of communications plans to ensure alignment on objectives and success measures
- Appropriately positions and integrates the constituent experience goals and primary initiatives for each respective line of business with CCE’s vision and goals
3
Experience For Director Business Process Resume
- Manage competing demands relevant to scope, schedule, cost, risk and quality, and differing stakeholder requirements and expectations to satisfy outcomes
- Develop training and adoption material to support Go-Live and Hypercare activities
- Create and deliver presentations to PMO/Management on project goals, plans, issues and risks, including progress reports, mitigation and contingency plans
- Review process models and oversee acceptance into BPMS as well as review and oversee acceptance of standard operating procedures
- Work with business to define and manage process KPIs and communicate actual performance and initiatives driving improvement to defined KPIs
- Monitor the BPM Capability installation and realization progress using key indicators
4
Experience For Senior Director, Business Process Resume
- Drive continuous improvement initiatives across reporting and analytics to ensure delivery
- Promotion and adoption of process control and process improvement initiatives across programs and projects; including integration of new projects/initiatives
- Support and deploy the Delphi lean people capability development program BPI for Leaders
- Consult with SVP of Customer Experience and MMS management teams to establish and meet financial, operational, customer, and employee impact and leadership development goals
- Manage the Six Sigma P&L for their respective area, which includes expense management and validated financial benefit derived from project work
- Engage with executive teams to maintain open communication with supported business units and functions
5
Experience For Director, Business Process & Systems Resume
- Drive Six Sigma initiatives to successful completion, and translate business strategies and imperatives into project opportunities
- Assist business unit and functional “Champions”, business owners and process owners to identify, scope, and financially justify projects that align with the business strategic plan. Manage the development of project charters and the project funnel
- Identify opportunities for improvement based on escalation trends and feedback from providers / internal stakeholders to improve PI’s performance and aility to resolve it the first time and pay with precision
- Leads development of customer centers’ policies, procedure and playbook design
- Reviews quality assurance and problem resolution teams’ activities to evaluate sales, service, and collections performance
- Increase the effectiveness and efficiency of the organization’s performance across all GPDO functions through fostering relationships cross functionally, decreasing redundant work, and development of continuous and organizational learning
- Participate in data gathering, analysis, and testing of new features, modules
- Lead all day-to-day usage of financial ERP applications, including maintenance of configurations and key system integrations
- Enable efficient financial business processes through technology by ensuring that system configurations are fit-for-purpose, scalable, and that required data and workflows are accessible
6
Experience For Director, Business Process Solutions Resume
- Experience in business process improvement and implementation
- Facilitate and lead the relationship between business users of financial systems and the TechDev team in how solutioning is shared between the two
- Design, build, and deliver requested and ad-hoc reporting, analytics, and dashboards using industry-leading reporting tools to drive company financial decisions, executive/management reporting, and SEC reporting
- Serve as a data steward for all 2U financial data, playing a key role to ensure data integrity and support leading-practice data governance
- Support and enforce company policies and control activities related to all technology used for financial reporting
- Educate the accounting team and other departments with respect to usage, policy, and best practices within 2U’s financial ERP applications
- Managing staff and senior staff level employees in financial systems capacity
- Work directly with business unit leaders to facilitate implementation of ROI-driven initiatives to achieve lower organizational operating costs
- Develop, implement, and manage a NetApp enterprise-wide business process automation strategy to ensure the lowest possible TCO for recursive business processes
7
Experience For Director, Business Process Improvement Resume
- Review current business processes to ensure streamlined operations and seek to remove non-value-added overhead and customization wherever possible; automate simpler processes where possible
- Work closely with Corporate Procurement to establish favorable supplier agreements and MSA’s for on-premise and SaaS software platforms and process consultancies
- Defines operational and strategic approaches to ensure business success by managing, sustaining and continuously improving business processes
- Assess new tools and emerging platforms to establish NetApp competencies in RPA
- Develop a roadmap for driving adoption of business process automation across the various SG&A functions of NetApp
- Serve as the reporting SME (subject-matter-expert)
8
Experience For Associate Director Business Process, Onsite Resume
- Create and manage project / program execution plans with timelines / releases / testing
- Provide subject matter expertise to executive management on a broad range of automation capabilities for the company
- Develop business-relevant metrics and dashboards to measure the efficiency and effectiveness of the global automation program. Track business process defect reductions
- Deliver regular program updates to the ESTC, CIO and CFO staff meetings, and at CEO Staff/Transformation Office briefings
- Track cumulative cost savings and directly related headcount reductions across the enterprise. Compare end-state statistics to best-in-breed benchmarks
- Maintain a close relationship with peer companies and IT executive neighbors, thus ensuring best practice adoption and continuing to benefit from collegial lessons-learned
9
Experience For Director, Business Process Reengineering Resume
- Establish understanding of VA CCN requirements, services and capabilities
- Establish a deep understanding of the VA CCN program’s management process across all business areas
- Manage and develop a direct team of technical professionals
- Improve the Enterprise Operating System processes by the implementation of Delphi Lean Principles, 8 Step Business Process Improvement methodology, tools & practices through
- Create and manage project / program execution plans with timelines
- Lead in a matrix organization
- Develop solutions that transform the this program and OptumServe’s support of the VA
10
Experience For Operational Excellence Director Business Process Excellence Resume
- Presents and understands the mandatory reporting requirements per the VA CCN contract and those requirements necessary for the successful operation of the program
- Lead and collaborates in in matrix organization / mulitple disciplines
- Presents updates and status to senior level executives and across the organization
- Advanced user ability with Excel, Power Point and Word
- Interact with customers and employees to understand the true needs and requirements for a future state – while challenging senior leadership / SMEs to “lean out” processes to reduce cost and streamline the customer journey
List of Typical Skills For a Director, Business Process Resume
1
Skills For Director, Business Process Management Resume
- Strong interpersonal skills and the ability to work cross-functionally with other leaders on sensitive issues
- Experience creating and documenting business process; experience in reporting, customer service centers, and operations process
- Strong reporting process management, team management and leadership experience in a large, complex healthcare setting
- Experience within Residential, Commercial Business supporting service and operational level agreements, strongly desired
- Superior written and verbal communication skills. Comfortable working with all levels of management up to C-suite
2
Skills For Associate Director Business Process Resume
- Demonstrated experience driving pragmatic strategy with cross-functional executive stakeholders
- Strong experience with legacy systems such as PeopleSoft, Oracle EBS and SAP
- Strong experience with Enterprise Resource Planning (ERP) tools
- Proven ability to lead and inspire, excellent interpersonal, collaborative and
- Combined experience within managed care / health insurance industry experience and/or financial analysis
- Task oriented, organized with project management and high level presentation skills
3
Skills For Director Business Process Resume
- Understanding of Good Manufacturing Practices (GMP) as related to Pharmaceutical and Biotech Manufacturing
- A proven track-record of success attracting high-performing talent from universities and institutions of higher learning
- Strong collaborator with other IT executives during the exciting journey (and laborious details) of adopting best practices in process automation and RPA
- Demonstrated knowledge and expertise in bridging technical and business disciplines, evaluating and determining appropriate risks required
- Experience in building a process enabling organizational culture with supporting mindsets and behaviors
4
Skills For Senior Director, Business Process Resume
- Experience with analyzing, summarizing and communicating financial and operational data to best highlight key differentiators
- Well-rounded experience executing and leading projects on continuous improvement, Lean, Six Sigma, and operational excellence
- Experience working from vision and high level business concepts to creating concrete field deployed processes
- Comfortable, effective and engaging in delivering technology presentations
- Experience working on multiple projects and help manage reporting resources
5
Skills For Director, Business Process & Systems Resume
- Documentation experience is needed including business reporting requirements
- Expertise in project management principles and application including the ability to manage multiple projects simultaneously and evaluate priorities
- Possess a deep understanding of the talent and skill sets required to sustain innovation and long-term growth within a technical organizational
- Demonstrated strategic leadership developing vision for core process/system platforms
- Experience in comparable roles – process management / improvement, consulting, and/or business management
- Experience in process re-engineering and simplification, and knowledge of framework design and maintenance
- Demonstrates appropriate judgment and ability to make sound decisions in keeping with the company’s philosophy and values
6
Skills For Director, Business Process Solutions Resume
- Big 4 or top tier consulting experience
- Experience in the IT field and 5+ years in an enterprise business application and ERP supporting role
- Experience directing cross-functional and/or industry-wide teams
- Experience managing financial ERP packages
- ERP application as an analyst, manager, or consultant, ideally with at least 1 year of experience working with Workday Financials
- Progressive experience within an organization or cross-functionally
- Deep experience in engaging and building relationships with internal and external stakeholders
- Challenge the status quo to evolve business in more efficient and effective manner
7
Skills For Director, Business Process Improvement Resume
- Performance improvement through diagnostic design that evaluates the effectiveness of inter-related processes
- Deliver solutions to improve the experience of our internal employees and customers
- Experience with Oracle HCM Cloud
- Demonstrated ability to drive organizational change and work with multiple business units to affect positive outcomes
- Excellent listener. Able to respond to complex business issues in understandable fashion
- Experience within related field
8
Skills For Associate Director Business Process, Onsite Resume
- Experience in project/program management
- Demonstrated ability to lead in a large, complex matrix organization
- Experience working in transactional processes
- High level of financial acumen, with experience analyzing cost data
- Previous data analysis and/or reporting experience
- Experience with progressing responsibilities
- Process improvement and/or training experience
- Previous experience with IT system requirement mapping and deployment
9
Skills For Director, Business Process Reengineering Resume
- Experience in Digitalisation projects and re-inventing the customer journey
- Strong work ethic, self-driven and flexible with working hours
- Experience contributing to policies and procedures that ensure usability and flexibility in technology products and solutions
- Experience as a change manager
- Experience with organizational transformation
- Experience with productivity metrics
- Senior executive-facing presentation, delivery experience and expertise
- Experience with process improvement, workforce management, benchmarking and / or evaluation of business processes
10
Skills For Operational Excellence Director Business Process Excellence Resume
- Health care or IT business experience
- Experience with Quality Management methods
- Demonstrated ability to lead, coach and mentor kaizen facilitators, Lean Practitioners and Green Belts
- Seven to Ten years’ relevant Continuous Improvement experience
- Experience with a large-scale ERP implementation required
- Working understanding of the principles of Machine Learning and adaptive process design
- Working understanding of Bots and Robotic processes and RPA in general
- Become an expert in Customer Operations methods, identifying areas of opportunity, and generating compelling insights and analytics to solve issues
List of Typical Responsibilities For a Director, Business Process Resume
1
Responsibilities For Director, Business Process Management Resume
- Provide a strategic direction for the program focused on efficiency and customer experience – specifically around eliminating waste, reducing transaction, and achieving our “brand values” as they relate to the customer experience
- Lead high-impact kaizen events and other process improvement (e.g., Six Sigma /Lean) projects in the context of developing facilitation skill sets in employees
- Strong, hands on approach to problem solving
- Analyzes new business requirements and identifies and recommends the most effective approach and resolution to issues
- Work in an agile IT environment to ensure lean processes and customer experience is maintained through the development/configuration of the system
- Proven pragmatist, one who thrives on tangible business results and a willingness to move quickly to the next challenge
- Working knowledge of end to end product supply and distribution, and MRP/ERP systems required
2
Responsibilities For Associate Director Business Process Resume
- Persuasive personality to guide leadership through the benefits and challenges of automating complex business processes. Can create a willing coalition
- Contribute to and implement the strategy for PO&T process management, modeling and change control
- Lead process identification and definition efforts in PO&T to ensure end-to-end process mapping and identification of potential failure points and risks
- Contribute process modeling and process management expertise to support PO&T business process owners
- Assist business unit management in establishing key process metrics
- Persistent personality, willing to work through complexity and roadblocks to achieve beneficial end goals
- Deliver messaging with genuine enthusiasm and excitement
- Collects and evaluates operational, service, and performance data from “best in class” companies to identify opportunities to enhance the overall program
3
Responsibilities For Director Business Process Resume
- Develops proposed budgets for SVP approval and manages T&E budget once approved
- Drive “Fix Now” opportunities as they arise across the journeys – work with regional/local teams to pilot/implement/control process changes
- Drive implementation of desired “to-be” process including customer experience and the “new way of working” within the process (RACI, Workflow, etc…), policies (Payment schedule changes, customer contracts, etc..), and system (System currently under review)
- Ensure efficiency gains envisioned in the “to-be”, become a reality, and the associated benefits are realized
- Lead and develop several cross-functional teams in the actual implementation of strategic supply chain business processes, and develop and implement process improvements to support related business systems
4
Responsibilities For Senior Director, Business Process Resume
- Ensure effective Project Management of all key strategic projects – with appropriate process controls, metrics, and stakeholder updates. Partner closely with Finance to ensure Financial planning and tracking is in place for all projects
- Support and challenge the status-quo in direction setting, prioritization, and delivery of activities across our business functions
- Partner closely with Regulatory to execute the strategy necessary for all filings, inspections, and registrations in multiple sites and countries
- Ensure effective change management processes are in place through partnership with HR and other support resources. Ensure Valuing People through clear goals and objectives for team, development and succession planning (roll-on and roll-off)
- Develop and revise project plans, work with stakeholders to understand complex problems and focus on bringing issues to resolution in a timely manner, escalating as necessary to meet timelines
- Keep manager and key project stakeholders updated on project issues, issue resolution, risks and overall status of project
- Lead team to deliver all business case objectives. Challenge the team to be a high performing team that identifies solutions to exceed elements of the business case benefits
- Ensure local change management and commitment to the project goals is in place at each impacted site
5
Responsibilities For Director, Business Process & Systems Resume
- Develop individuals within an organization required
- Up to 25% of travel both domestically and internationally is required
- Implement standards to create, manage and control process maps as key Biogen business assets
- Lead targeted process reviews and process improvement efforts
- Implement an end to end process hierarchy and framework
- Identify and define process changes required to address incidents / exceptions and inspection findings
6
Responsibilities For Director, Business Process Solutions Resume
- Implement and ensure adherence to Business Process Management Standards (BPMS) and BPMS Business Process Management Notation (BPMN)
- Prepare for and contribute to PO&T QMS Management Reviews
- Lead cross-functional process improvement activities to address major deficiencies / gaps
- Serve as an internal consulting leader to improve Lincare profitability and customer experience. Proactively identify profitability opportunities for the company, and scope/launch/execute projects to capture the opportunities. Work collaboratively with division and business leaders and lead & develop a continuous improvement culture
- Actively design, deploy, and implement best practices and standardized processes, and build and deliver training materials to support these standard processes
- Run self-directed improvement projects delivering value to the organization
- Support business leaders with continuous analysis of our business processes, quantifying opportunities
- Develop presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
- Responsible to play Key role in development and implantation for the Lincare BPI roadmap
7
Responsibilities For Director, Business Process Improvement Resume
- Facilitate weekly touch points with leader to provide updates and identify risks and opportunities to cost and revenue
- Own milestone and key milestones dashboard to timely and accurately identify metric and trend updates, escalations, and communications at both the executive leadership and operator level
- Continually improve processes, tools, templates and approaches to increase efficiencies and effectiveness in designing, implementing and monitoring solutions end-to-end in supporting the OptumCare Care Delivery Organizations
- Solid business, financial and technical acumen
- Task oriented, self-starter and be able to take direction and come up with approaches and solutions
- Takes ownership of the process and provides constructive information to minimize problems and increase market satisfaction
- Lead the development, deployment, and measurement of continuous improvement across Dexcom’s support functions
- Assemble, recruit, train and develop a team to achieve these objectives
8
Responsibilities For Associate Director Business Process, Onsite Resume
- Continually challenge the status quo and persistently dig for improvement opportunities
- Drive process improvement throughout the entire organization, with a focus on Business Transformation
- Prepare Senior Leaders with business specific information and materials allowing them to successfully move critical programs and concepts within the organization
- General Program management - defining market requirements, Technology roadmaps, and packaging the features into Technology releases for the assigned Technology capabilities
- Define the business case for new or enhanced Technology capabilities to ensure the proposed capabilities are aligned with the strategic business goals
9
Responsibilities For Director, Business Process Reengineering Resume
- Analyze the competitive landscape and client requests for market needs that current products and capabilities do not meet; define user personas, write Technical requirements and use scenario, and create / maintain prioritized backlogs
- Build strong working relationships across Optum and UHC to determine future Technology direction and assist in the successful design and launch of new capabilities
- Rapid Assessment and Decision-Making
- Value Realization Planning and Metrics Design
- Business Process Opportunity Assessment
- Change Management and Program Leadership
- Business Analysis, Process Design, and Implementation
- Facilitation, Collaboration, Executive Presentation & Engagement
10
Responsibilities For Operational Excellence Director Business Process Excellence Resume
- Collect, develop and interpret data to analyze internal business operations and identify optimization opportunities
- Support transformation and optimization projects from inception to delivery
- Work with management in the design of the Lean Process Improvement program and the pursuit of value stream improvements
- Capacity to work both at all levels of the organization from hourly union employees through to senior executive management
- Challenge the status quo and guide leadership teams in the identification of improvement opportunities
- Facilitate smaller-scoped events (e.g., 5S) with the intent of demonstrating successful implementation and encouraging a locally-led adoption of relevant application
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