Business Process Resume Sample
Henri Willms
6656 Audreanne Spur,
Houston,
TX
+1 (555) 968 8902
Work Experience
Associate Business Process Analyst
01/2018
-
PRESENT
Los Angeles, CA
- Work with IT/Engineering to maintain and enhance the systems managed by IT/Engineering
- Manage enhancements/bugs/fixes with IT/Engineering
- Design, develop and deploy web portals and/or macros for process improvement
- Develop business requirement documents with business owners. Review functional specifics
- Develop test cases and test plans. Manage test plan execution, document test results, and facilitate testing gap closure
- Conduct the user trainings
- Focus of role is on execution of strategic direction of business function activities. Works with Change Management organization and operating area on design/implementation of operating model
Business Process Engineer
03/2012
-
12/2017
San Francisco, CA
- Develop business requirement documents with business owners. Review functional specifications
- Strong written and communication skills and ability to interact with clients at senior positions
- Liaise with stakeholders to resolve issues, provide training and guidance where required
- Develop and mature the BPC function and drive related capability and infrastructure built up
- Review and assess the design of business process controls and policies to identify opportunities to enhance their effectiveness and efficiency
- Support the business to deploy controls and help embed these controls in TLG's day to day processes
- Alongside your colleagues in CRBC opt to enable and secure the LEGO Group and our employees to make conscious decisions, by embedding infrastructure to address risks and opportunities and conduct business the LEGO way
- Continuously opt to enhance the infrastructure and capabilities at hand in the LEGO Group in respect to all the functional areas covered by Corporate Risk and Business Compliance
- Establishes key performance indicators related to existing and/or new processes
Assistant Business Process Services
02/2009
-
11/2011
New York, NY
- Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity. Understands business and product needs and incorporates in program
- Knowledge of Legal and Billing practices
- Bridgeway/Mitratech Platform Experience
- The holistic purpose of this role is to partner with key regional stakeholders as well as other regional BPR leads to ensure effective execution of BPR strategy and operating model
- Conduct e2e process reviews, reengineering workshops, deep dives into areas of improvement, crystalize ideas generated from Bright Ideas and identifies area of opportunities for reengineering and streamlining processes and procedures
- Work with business owners to gather requirements and to improve the process efficiency and effectiveness
- Manage, design, develop, test and deploy enhancements/bugs/fixes with IT/Engineering
- Manage, design, develop, test and deploy web portals and/or macros for process improvement
Education
University of Washington Tacoma
2003 - 2008
Engineer's Degree in Business
Professional Skills
- Excellent communication skills such as verbal / telephonic phone skills, including ability to adapt style based on situation
- Excellent communication skills such as written / verbal / telephonic phone skills, including ability to adapt style based on situation
- Strong writing and editing skills to communicate effectively across multiple audiences
- Strong MS Office software products (SharePoint, Word, Excel, PowerPoint, Project, Visio) skills with experience analyzing metrics and creating reports
- Has a strong analytical background, is a problem solver and has excellent diagramming and communication skills
- Good Analytical skills, aptitude skills & business thinking
- Demonstrated ability to influence without authority with all levels of leadership with proven conflict resolution skills
How to write Business Process Resume
Business Process role is responsible for business, analytical, organizational, leadership, technical, development, engineering, organization, presentation, facilitation.
To write great resume for business process job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Process Resume
The section contact information is important in your business process resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Process Resume
The section work experience is an essential part of your business process resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business process responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Process resume experience can include:
- Good verbal and written communications skills across all levels (including good presentation preparation and delivery skills)
- Excellent communication skills – ability to communicate effectively across all audiences, both technical and business and demonstrated aptitude to influence
- Strong presentation building skills and ability to interact effectively with multiple stakeholders
- Strong logical and analytical approach with demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
- Excellent organizational and time management skills, including meeting facilitation and demonstrated by managing multiple priorities/projects
- Excellent written and oral communications, including presentation skills and training with a wide variety of audiences learning new skills
Education on a Business Process Resume
Make sure to make education a priority on your business process resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business process experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Process Resume
When listing skills on your business process resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business process skills:
- Excellent communication skills - verbal, written, presentation skills
- Experience or interest in Process Mapping, requiring problem solving skills and analysis
- Excellent problem-solving skills with proficiency in understanding and applying quality tools
- Strong analytical skills for identifying and establish measurement and monitoring system
- Proven problem solving skills with a positive, solutions-oriented mindset
- Strong knowledge and application of accounting skills in multiple Finance functions such as Fixed Assets, Payroll and General Ledger etc
List of Typical Experience For a Business Process Resume
1
Experience For Business Process Engineer Resume
- Demonstrate competent organizational skills with excellent attention to detail
- Strong knowledge and application of accounting skills in multiple Finance functions such as General Ledger, Accounts Payable, Payments, Cash management etc
- Excellent problem-solving skills, able to identify and structure issues, run accurate analyses and synthesize recommendations
- Work quickly and accurately under time constraints, working independently with strong team collaboration skills
- Strong leadership skills - drive projects through completion, ability to jump-in and help out with a “whatever it takes” attitude
- Focus on improving the member experience and increasing the quality/effectiveness
- Focus on improving the member experience and increasing the quality/effectiveness of the Pharmacy Benefit Operations team
2
Experience For Associate Business Process Analyst Resume
- Skills in data analysis, report writing, defining requirements and creation/maintenance of reports
- Support end to end system enhancement process, which includes validation of functional system design, user acceptance testing validation, and claims monitoring
- Strong understanding of business processes and ability to apply practical experience to simplify business processes
- Continually strive to improve their own skills and competencies by demonstrating initiative to parti
- Applies advanced knowledge and skills in business and process engineering discipline; change management, and continuous improvement
- Maintains the priority setting log to document priorities, establish hours for a project, creates ROIs for projects and documents accomplished projects
- Experience testing applications to verify and validate accurate configurations
- Communicates effectively with all personnel in the department and across functions (both verbal and written communication)
3
Experience For Senior Claims Business Process Analyst Resume
- Effectively communication to an audience at all levels of management
- Drive and support transparency on needed work layout and set-up, skills and resources
- Software Skills: SQL, MS Excel, MS Power Point, MS Word, MS Visio, MS Project, XML
- Effectively manage and assist others in managing change
- Work independently or as a team member including ability to effectively lead team initiatives
4
Experience For Business Process Developer Resume
- Intermediate level skillset in SharePoint development & workflows
- Adding value by engaging, reviewing, evaluating ideas , new technologies ; ensuring priorities of the business are being met
- Working with key business users and Subject Matter Experts to analyze and prioritize Vistex support issues and so as to determine the optimal resolutions
- Developing multi skilling abilities
- Experience with mapping existing processes and designing or redesigning future state process and identifying gaps
- Experience in leading, guiding and managing technical, flexible and programming resources
- Experience with call tracking and management reporting tools. (ServiceNow desired)
5
Experience For Senior Business Process Engineer Resume
- Experience in delivering process training
- Experience in designing and deploying qualitative and quantitative data research and analyses
- Strong focus on Processes and technology around recruiting and back-office onboarding
- Plan, organize and direct an efficient and effective function geared towards generating impact
- Hands-on experience in business process design and re-engineering for account maintenance processes
- Strong understanding of WM client account data management from business and technology perspective
- Experience leading large virtual meetings
6
Experience For Business Process Senior Resume
- Facilitate value stream and business process mapping sessions to identify and prioritize improvement opportunities that align with business objectives
- Experience in leading business solution for large systems in a Federal / State agency
- Participate in developing the design and lead projects to improve department performance and the customer experience
- Strong proficiency using MS PowerPoint and Excel
- Several years of project experience in the implementing of process-driven CRM projects (technical design, conceptual design and control)
- Experience in dealing with common tools and technologies, such as various interfaces, Data Warehouse and CRM systems
- Previous project management, continuous improvement, and business process engineering experience is highly desired
- Experience with top tier management or an IT consulting firm
- Leads business process-related projects using in- depth experience to influence results
7
Experience For Business Process Analyst, Senior Resume
- Solves complex problems using in- depth experience
- Experience translating business needs into technical solutions
- Experience with documentation, process mapping, SOP, audit, risk management and compliance
- Experience in executive level reporting, scorecards and analysis
- Experience with web-based tools, quality IT testing methodology, system integrations and
- Drive a spirit of effectiveness in the team
- Demonstrate teamwork and willingness to do what is necessary to achieve shared team goals
- Build strong working relationships with stakeholders with a particular focus on Operations, Supply Chain, Sales, Customer Service and Finance
- Identify root causes of problems and demonstrate the ability to development and make recommendations for solutions to mitigate root cause
8
Experience For Senior Lead IT Business Process Analyst Resume
- Writes, performs, analyzes, and reports on validations to support process standardization
- Establishes connections (processes and people) to the broader BDX from Customer Experience CX perspective
- Experience with Microsoft SharePoint and Intranet site administration tools
- Managing resources for analysis on business problems, creating business requirements for new automation tools, and coordinating enhancements to existing tools
- Identifying, diagnosing, and resolving configuration-related issues across the portfolio of supported applications
9
Experience For Assistant Business Process Services Resume
- Working with Corp Analytics & Platform management to ensure processes are being followed, are current, and platforms are being utilized
- Developing and fostering business relationships and key contact networks within the company in order to mobilize Ecolab resources to support the Vistex program
- Maintaining Accuracy and TAT for the reports & accounting
- Understanding the big picture, project objectives, and applying knowledge and expertise to operational improvements and technology initiatives
- Identifying and calculating benefit savings from automation opportunities
- Liaising with the internal business and technology partners as well as external third parties /vendors
- Creating solution concepts , as well as business cases for consideration
- Partnering with the architecture team to create the framework /roadmaps to ensure inter-operation across products , business’ and systems
10
Experience For Business Process Mgr Resume
- Being the conduit between the needs of the business in terms of technology v’s constraints or possibilities that can enable service delivery
- Closing cycle knowledge in sequential order (for -candidates from BPO Industry)
- Understanding Ecolab’s Vistex solution in order to provide support to North American business users
- Participating in regular status meetings to track progress, resolve issues, mitigate risks and escalate concerns in a timely manner
- Contributing to the development, review, and maintenance of product requirements documents, technical design documents, and functional specifications
- Translating business requirements into an overall technical solution that is robust, scalable, and extensible
List of Typical Skills For a Business Process Resume
1
Skills For Business Process Engineer Resume
- Strong organizational skills and ability to effectively prioritize tasks to meet deadlines
- Strong written and verbal communication skills are necessary to effectively interact with globally located colleagues and customers
- Strong technical and management skills with proven experience on data analytics and cloud architecture, development, methodologies and best practices
- Professional experience querying, gathering and analyzing data to include experience using analytical or critical thinking skills
- Demonstrated strong research, analytical , problem solving, and decision-making skills
- Evidence of Continuing Professional Development (CPD) as required to demonstrate maintenance and enhancement of knowledge and skills
- Have strong Interpersonal skillswith a track record of providing excellent customer service
- Excellent presentation, Articulation and good English communication skills
- Strong leadership skills and experience with the ability to coach, manage, lead professionals
2
Skills For Associate Business Process Analyst Resume
- Demonstrates excellent analytical and critical thinking skills
- Strong presence with customers and good communication skills
- Strong organizational skills, with the ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary
- Experience in using data extraction/ management tools with strong data analysis skills
- Excellent project management skills, with strong knowledge of project methodology
- Evidence of sound analytical, problem-solving and decision making skills for resolving customer concerns, processing and workflow issues and improvements
- Possession of excellent learning skills, including learning independently using self-directed curiosity
3
Skills For Senior Claims Business Process Analyst Resume
- Skilled in driving change, have good understanding of process management and lean principles and have a strong personal drive
- Strong technical skills, including programming, databases and system administration
- Demonstrated written and oral communication skills, including technical writing.
- Possess deep familiarity of, if not skills and experience in, developing lesson plans that bring structure and portability to course content and delivery
- Strong English grammar, proofreading, and copy-editing skills
- Strong verbal and written communication skills including the ability to create frequent business presentations
4
Skills For Business Process Developer Resume
- Strong team working skills in matrixes and geographically diversified virtual teams
- Demonstrated ability to effectively communicate, written and orally, technical information to enrollment users each day and in training sessions that they lead
- Strong SAS, SQL, Unix programming skills. Computer literacy/proficiency in data query tools and MS Office
- Skilled in facilitation techniques; able to communicate effectively, both orally and in writing
- Basic Agile project management skills, prioritize tasks and regular reporting
- Demonstrated analytical, research, and reporting skills
- Excellent project management, analytical, problem solving, and organizational skills
- Excellent presentation, oral and written communication, and listening skills
- Strong interpersonal and relationship building skills, with ability to interact successfully with all levels internally and externally
5
Skills For Senior Business Process Engineer Resume
- Demonstrate proficiency effectively presenting complex topics in an easy-to-understand manner
- Have excellent writing and facilitation skills
- Demonstrated people leadership skills; developing direct reports and others
- Strong interpersonal and customer service skills: teamwork, collaboration, facilitation, negotiation, and conflict resolution
- Strong negotiation skills with the capability to creatively influence ideas as well as leverage resources logically
- Effective time management skills, with ability to adapt to urgent changes
- Strong interpersonal skills for regular interaction with a wide variety of people, across functions, content and cultures
- Developing and maintaining technical/ functional experience within role in order to sufficiently perform regular tasks efficiently and effectively
- Excellent Microsoft Office skills, with specific emphasis on Excel and One Note
6
Skills For Business Process Senior Resume
- Excellent people skills, with an ability to partner with a diverse leadership team
- Good communication skill (English and Thai) with all levels of employees and strong team player
- Strong written, oral communication, and presentations skills
- Excellent facilitation and polished interpersonal skills
- Excellent written, interpersonal, and verbal communication skills for a variety of local and global stakeholder audiences
- Proven history for successfully prioritizing multiple tasks, priorities, projects, and deadlines
- Strong strategy and financial skills
7
Skills For Business Process Analyst, Senior Resume
- Strong ability to adapt and work effectively with a variety of situations, technologies, individuals and cultures
- Strong quantitative and qualitative data analytics skills
- Good communication skills in German & English
- Demonstrated project execution and facilitation skills
- Work with minimal supervision Able to effectively manage time and prioritize projects in order to meet established deadlines
- Demonstrated Full Spectrum Leadership behaviors and ability to effectively
- Excellent interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly. Ability to work within a team environment
- Experience in Production Support with Ticket Management skills
- Related, progressive experience in the area of specialization. Grandfathered experience requirements effective August 2016
8
Skills For Senior Lead IT Business Process Analyst Resume
- Working knowledge of SAP capabilities Experience in SAP or other ERP equivalent COTS Experience with ARIS modeling
- Influencing skills are critical
- Seeking experienced professionals to join the corporate team and help develop a strong operational excellence culture
- Excelling written and verbal communications skills
- Planning and/or project management skills
- Continually strives to improve their own skills and competencies by demonstrating initiative to participate in ongoing coaching and training programs
- Knowledge of and experience with NRO or other government records management processes Experience teaching or training others in a classroom or seminar setting
9
Skills For Assistant Business Process Services Resume
- Proven Experience evaluating, developing and implementing business process measurement systems and dashboards
- Experience prioritizing tasks and working on multiple projects (small and large) with overlapping timelines
- Strong Lean manufacturing knowledge with understanding of RCCA analysis, kaizen and value stream mapping Demonstrated ability to support cross-functional teams
- Strong experience in Software Engineering and/or IT networking and infrastructure engineering with both Waterfall and Agile
- Experience in developing new or redesigning business processes to include experience developing features and requirements
10
Skills For Business Process Mgr Resume
- Health insurance claims processing experience including review and testing validation
- Proven experience in building and creating new processes and structures through the use of creativity and innovation management
- Eight years experience in business process re-engineering with demonstrated, increasing responsibilities within this field
- Skills in data mining and manipulation within RDBSs using SQL
- Has an understanding of requirements gathering and analysis skills
- Proven experience in developing and implementing enablement strategies
- Experience in business process re-engineering with demonstrated, increasing responsibilities within this field
- Progressive analytics and modeling experience, preferably within Healthcare, Financial Services or equivalent Consulting experience
List of Typical Responsibilities For a Business Process Resume
1
Responsibilities For Business Process Engineer Resume
- Strong facilitation and advanced relationship building skills
- Advanced skills using Microsoft excel, Visio and associated or similar planning and assessment tools
- Experience in team development – problem solving, conflict resolutions, building cooperative relationships, and effective communications
- Working experience and strong background in Business Process development
- Experience with BPR, with 5 of 10 years of experience using process improvement methodologies (i.e., Lean Six Sigma)
2
Responsibilities For Associate Business Process Analyst Resume
- Experience in project management, including 5+ years managerial experience
- Experience in prioritizing daily/weekly/monthly work plans
- Prior experience in capital budget planning and administration is essential
- Advanced level of keyboarding skills
- General computer skills; understanding of file management tools
- Able to quickly learn new technologies and interact effectively with all levels of management with tact and professionalism
- BA/BS in Computer Science or a related field preferable, or the equivalent in experience and evidence of exceptional ability
- Working knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SAS, R, Python, SPSS, Minitab, etc)
- Identifying opportunities for efficiencies in work processes and innovative approaches to improving operational effectiveness
3
Responsibilities For Senior Claims Business Process Analyst Resume
- Working knowledge of all Microsoft Office tools & some experience with Minitab and IBM Blueworks (or comparable modeling software)
- Having a strong quality focus and strive to get things done
- Working knowledge and proven application of Lean Six Sigma principles and philosophies
- Understanding the People - Capture and understand the experience, pain-points, and needs of our customers
- Practicing experience with Enterprise Systems (ERP systems - SAP, Salesforce)
- Good Technical Understanding, Analyzing Information, Informing Others, Problem Solving, Coordination, Strategic Planning, and Quality Management
4
Responsibilities For Business Process Developer Resume
- Experience in IT consulting with supporting DoD clients in business process reengineering and business process mapping
- Experience designing and developing InfoPath forms, including code scripting or managed code development for application solutions
- Experience designing or supporting help desk operations, including working tickets to resolution
- Experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Experience identifying and documenting business requirements at multiple levels across complex projects impacting several systems and functional areas
- Experience analyzing and solving customer’s problems in an office setting environment
- Experience from Heavy Engineering / Automobile / other Engineering Manufacturing Industries needed
5
Responsibilities For Senior Business Process Engineer Resume
- Strongly serving and supporting the Product Owner and Development Team in their quest to do everything possible to meet customer requirements
- MS Access experience creating tables, queries, forms, reports, link to external data sources, and importing / exporting data
- Experience researching, designing and maintaining quality reviews, best practices and process improvement initiatives
- Strategic Thinking – effective at integrating and balancing short and long-term opportunities and challenges to achieve positive business outcomes
- Experience preparing, summarizing and presenting information and recommendations to management
- A proven track record of performance with at least 3 years on IT role developing, configuring and implementing SAP FICO
- Experience building and leading business analysis practices within an enterprise PMO
- Champions user self-sufficiency through effective documentation, communication, training, consulting, and through remote and face-to-face engagement
- Experience developing and/or supporting business applications
6
Responsibilities For Business Process Senior Resume
- Experience working with high level business process design, translating complex requirements into business solutions
- Data mining or reporting experience
- Experience reporting to and working with all levels of an organization
- Experience establishing shared services and operating in a matrix environment with complex management business objectives
- Specific experience in big data analytics, SaaS product, credit servicing, legal practice and bankruptcy and/or distressed investing is highly valuable
- Work in a challenging, fast-paced client environment while staying focused on priority client deliverables
7
Responsibilities For Business Process Analyst, Senior Resume
- Experience developing and supporting mission-critical business applications
- 2 – 4 years Process Engineering experience; process modeling, Six Sigma, Lean Sigma
- Experience in content development of operational processes supporting on-the-job training programs
- Extensive experience in driving and developing financial processes
- Experience with systems implementation, programming, reporting, and analysis
- Development experience within SharePoint, including creating sites, lists, libraries, InfoPath forms and Workflows
- Experience with tools, methodologies, and techniques for process modeling, capability mapping, and workflow design
- Proven success with working well with larger groups from a wider range of organizations, as well as reporting out to senior executives
- Experience from working in projects, involving process development and implementation of IT solutions and preferably Robotic Process Automation
8
Responsibilities For Senior Lead IT Business Process Analyst Resume
- Experience in implementing or administering a process improvement program
- Solid working knowledge of personal computers
- Experience from similar business positions in an international setting is an advantage
- Experience in writing business and / or system requirements and business / finance analysis
- Experience in Technical writing is an added advantage
- Workflow documentation experience using Visio
- Good in communication and team building
- Software development experience Enterprise App development, with some using BPM frameworks and/or Enterprise Java (JEE)
9
Responsibilities For Assistant Business Process Services Resume
- Excellent in networking and people management in a multi-cultural environment
- Experience building databases in Microsoft Access
- Related experience required; including operational and software application knowledge
- Experience working with SAP functional support
- Vistex experience in the areas of billbacks, rebates, sellouts, pricing
- Experience with the Navy or Service HQ staff as military, civilian, or contractor, including Joint Staff, OPNAV, Navy SYSCOMs, or other Service-level staff
- Rx Claims experience; i.e. someone who understands how to research a claims, understanding the terminology and how to maneuver in the system
10
Responsibilities For Business Process Mgr Resume
- Intermediate experience using MS Excel, Word, MS Access and Outlook
- Experience with MediSpan data system including GPI drug classification system and or First Data Bank
- Experience with Event–driven Process Chain (EPC) modeling and DoD's end–to–end Business Enterprise Architecture
- Experience in working directly with business users to gather requirements
- Experience with training business users
- Experience implementing a managed service provider model for IT services
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