Desk Manager Resume Sample
Lavon Douglas
644 Grimes Bypass,
Dallas,
TX
+1 (555) 326 0382
Work Experience
Desk Manager
12/2015
-
PRESENT
Dallas, TX
- Formulate and execute business strategies for driving Canada business outbound and alternatively China business where a Canadian opportunity exists, all within the Greater China Corridor/China corridor
- With the support of China GRMs and China Connectivity Team, actively tracking inbound investments of Chinese investors (POEs, SOEs, investment funds) into Canada as well as supporting and executing identified business opportunities and generating leads across C&L, GM, GLCM, GTRF,etc.
- Further developing the cooperation with the Canadian Embassy and related Canadian focused economic development agencies with connection to Greater China market
- Facilitate connectivity and collaborate with the ISB/CMB GRMs in Canada and to increase wallet share/acquire new to bank business in Canada and China
- Increasing the number of prospects by close collaboration with GRMs (ISB/CB) and product partners
- Leverage knowledge of Canada and China banking markets to provide guidance to ISB/CMB RMs and GRMs on matters such as financing structures, product capabilities
- Contribute to regular business updates required at country/regional/global level with respect to the BRI/RMBi and other initiatives as appropriate
- Ensure timely and accurate maintenance of deals and customer information on relevant Group systems enhanced by developing a strong working relationships with key internal and external stakeholders throughout the corridor
CN Hot Desk Manager
05/2013
-
09/2015
Houston, TX
- Monitor relationship profitability regularly and ensure that the return is commensurate with the type of client and both CMB/GB and the client’s risk appetite
- Ensure that client plans are coordinated and Client Service Teams are in place with GRM/ country RMs appropriate, product partners and Critical Account objectives where applicable accepted
- Take ownership of and coordinate among customer local subsidiary, home country and HBCN to facilitate KYC information are adequately exchanged
- Encourage and enable constructive cross-countries and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
- Be an ambassador for HSBC and HBCN GRM team as well as develop the bank’s profile in the International Business communities cross country/region as relevant. Participate in internal and external business events, road shows and seminars as required by the business
- Interact and partner with advisors, product experts and senior management
- Develop strong consultative relationships
- Able to be resilient and manage stress
International Desk Manager
05/2009
-
12/2012
Dallas, TX
- Microsoft Office, Bloomberg Proficiency
- Arrange and coordinate news content and interviews for producers, VJ’s, newscasts and other news programs
- Update and assist in providing content to station’s digital media platforms
- Manage the team’s processes to ensure provision of a swift response to image requests from regional teams
- Strong strategic planning and project management skills coupled with the ability to implement day-to-day hands on tasks
- The ability to effectively manage a diverse range of briefs simultaneously
- Strong creative ability to ensure the highest quality and standards
Education
University of Pittsburgh
2004 - 2008
Bachelor's Degree in Broadcast Journalism
Professional Skills
- Reviews files, guides and provides feedback on moderately to highly complex claim file investigation with a focus on customer service, accuracy and timeliness. Acts as a reference for adjusters
- Directs or handles claims of a sensitive nature including those of agents and employees. Maintains confidentiality of claim file content, reinspection reports, and claim file reviews
- Supervises and directs claim files to resolution for files that exceed individual adjuster file authority. Assigns and adjusts authority levels as appropriate. Identifies staffing needs to adjust files efficiently and effectively
- Strong logistical, communication, hiring, leadership, and mentoring skills
- Prior experience as assignment editor, assignment manager, or other related experience
- Superior networking and sales facilitation, planning , analytical and organization and negotiations skills
- Great people skills with an emphasis on coaching and motivating
How to write Desk Manager Resume
Desk Manager role is responsible for modeling, planning, travel, finance, training, mac, security, trading, analysis, reporting.
To write great resume for desk manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desk Manager Resume
The section contact information is important in your desk manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desk Manager Resume
The section work experience is an essential part of your desk manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desk Manager resume experience can include:
- Experience working in a risk/product control role, experience of LNG and Gas product essential
- Demonstrated work ethic based on a strong desire to exceed expectations
- Basic computer skills; Microsoft Office, non-linear, and production techniques
- People-orientated with experience of influencing others
- Demonstrate an in-depth understanding of key company Services' operational policies, processes and methodologies
- Work in a fast paced environment, multitask, and prioritize on a daily basis, and especially in breaking news situations
Education on a Desk Manager Resume
Make sure to make education a priority on your desk manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desk Manager Resume
When listing skills on your desk manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desk manager skills:
- Solid experience in a client facing/relationship management role
- Data analysis and financial modeling skills
- Proven experience managing teams
- Proven experience managing major incidents
- Proven experience of driving improvement of day to day services
- Providing business or pricing analysis to prioritize and lead deal construct efforts
List of Typical Experience For a Desk Manager Resume
1
Experience For CN Hot Desk Manager Resume
- Mentor and encourage skill development of project team members
- Professional experience in finance, sales, technology or other relevant area
- Manage the Washington D.C Assignment Desk, including communicating and guiding team members to reach bureau and network objectives
- Independently ensuring accuracy of MTM of physical and derivative positions in order to comply with accounting requirements at month and year end
- Weekly and monthly commercially-focused PnL and position reporting to board level
- Knowledge of physical / derivative oil markets and underlying structures and instruments
- Comfortable with using multiple systems
2
Experience For Assignment Desk Manager Resume
- Manage project financials including P&L
- Implements contractual pricing
- Knowledge of network pool operations with an emphasis on understanding the unilateral benefit
- Attention to detail focus with ability to multi task in a fast paced, high risk environment
- Advanced knowledge of Bloomberg/Thompson-Reuters Eikon, or Trade Web
- Promotes Santander’s international capabilities to Santander customers and prospects; Promotes transactional services and loan and trade related products to companies referred from other Santander units abroad
3
Experience For International Desk Manager Resume
- Provides pricing approvals for RFPs, RFQs, contracts and quotations
- Makes product configuration recommendations
- Acts as a control point to ensure legal, policy and process compliance
- Implements process improvement initiatives
- Manage and coordinate the assignment desk
4
Experience For Enterprise Desk Manager Resume
- Set up editorial systems on the Assignment Desk and manage desk personnel to make sure all individuals understand editorial guidelines, are reaching out for balance in stories and coordinating calls to the various Washington D.C. agencies for response or confirmation to minimize overlap
- Review reporter television scripts and Foxnews.com stories ensuring that stories are balanced, context is provided and the material meets our editorial standards. Asks questions and works with reporters to provide additional information as needed
- Coordinate schedules and staffing for the Assignment Desk operation, including the Satellite Desk, Planning, and Editorial and Control Room Coordinators
- Knowledge of physical oil/LNG logistics
- Meticulous and innovative, able to optimize processes to create efficiency savings and increased accuracy of output
- Meet or exceed requirements on approved budget processes
- Provide reliable financial forecasts to the team
5
Experience For Bid Desk Manager Resume
- Identify and develop new opportunities on current projects
- Support qualification and opportunity assessment for large and moderately complex opportunities
- Act as opportunity manager for medium to high risk deals
- Support mid to upper level client delivery relationships
- Participate in overall project team
- Participate with internal as well as external resources
6
Experience For Client Solutions Desk Manager Resume
- Provide performance review input and indication of area of development for team members
- Review scripts as necessary
- Hire, train, and mentor staff
- Collaborate with other managers on coverage projects and bureau initiatives
- Exceptional editorial judgment and intricate knowledge of national and international politics
- A self-starter attitude with the ability to work independently, as well as on a team
- Primary resource for commercial team and senior management for independent risk management and PnL reporting, including optionality positions and long term contracts
7
Experience For Deals Desk Manager Resume
- Managing and developing offshore team that produces daily/weekly/monthly PnL and position reporting, ensuring adherence to internal policies and building independence and competence
- Optimising work processes (supporting system development through requirements gathering and testing if necessary) to ensure accuracy and efficiency of reporting
- A self-starting attitude
- Proficient excel abilities
- Work as needed
- Adheres to company guidelines and governmental regulations for the handling of salvage. Works toward maximum recovery through the development of sound salvage procedures. Retains proper records for internal and external audits. Adheres to corporate claim standards, company claim bulletins, and the company code of ethics. Complies with unfair claim practice acts and handles claims in good faith
List of Typical Skills For a Desk Manager Resume
1
Skills For CN Hot Desk Manager Resume
- Advanced analytical, research, and mathematical skills
- Establishes rapport with salvage vendor and builds ongoing relationship with other total loss related vendors to ensure industry leading customer experience
- Foreign exchange trading, emerging markets exposure or experience
- At least 5-years of secondary marketing trading or closely related experience
- Quick learner with strong attention to detail and a control mindset
- Significant experience in managing a varied pipeline of transactions through to successful conclusion
- Significant experience in developing an internal and external stakeholder network
2
Skills For Assignment Desk Manager Resume
- A proven track record of success in a business development role
- Opportunity & pipeline forecasting methodology experience- Ex. SalesForce.com
- Experience working within the technology industry
- Picture Agency management experience
- Collaborate and strategize with DC sales leadership to implement the team’s strategy and drive effective internal and external partnerships
- Develop and implement effective systems to improve overall coverage needs
- Strong contacts and knowledge of the White House, Capitol Hill, and federal agencies
- Bring the various stakeholders including but not limited to Sales, Contracts, Finance, Legal, Security and Compliance to close custom deals
3
Skills For International Desk Manager Resume
- Bring the various stakeholders including but not limited to field, Contracts, Finance, Legal, Security and Compliance to close custom deals
- Building new/improving existing data reporting and processes
- Analyzing trends, formulating projections, creating financial models, and evaluating alternatives
- Sourcing, analyzing, and reporting quantitative data; perform ad hoc analyses
- Educating, communicating, and partnering with Public Sector Capture/Sales
4
Skills For Enterprise Desk Manager Resume
- Assist with complex contract negotiations and manage the approval process, including liaising with involved internal groups such as Legal, Finance, etc
- Advanced knowledge of trading and hedging techniques
- Facilitates communication to assigned field sales teams regarding pricing strategies, PPS goals, product roadmaps, new program/processes, issues etc
- Interacts with the Account Development team to ensure appropriate PC product offerings and pricing strategies are being provided
- Plan and overseeing continuity into upcoming newscasts
- Provides feedback to DRP administrators and management during the shop evaluation process, to determine shop placement and performance
- Working directly with customers, sale teams, sales leaders, services/support teams, and AWS leadership teams – provide leadership, identify customer blockers/enablers, and close issues
5
Skills For Bid Desk Manager Resume
- Able to train and work closely with sales teams to make sure everyone is aware of the process and constructs, and to quickly execute on deals that are in the pipeline
- Optimize existing processes and develop new scalable/repeatable process
- Support Public Sector EMEA and other worldwide teams with custom pricing
- Senior level individual comfortable in talking to all levels in the business (e.g. Board to Engineer)
- Able to negotiate public sector deals from a business desk perspective (legal, contract, business, and etc.)
- Building new/improving existing data reporting and processes. Report on monthly, quarterly and annual pipeline metrics and business forecasts inclusive of Run Rate, Opportunity and Contractual elements
- Knowledge and work experience in Public Sector
- Support Public Sector APAC and other worldwide teams with custom pricing
6
Skills For Client Solutions Desk Manager Resume
- Working directly with customers, field teams, leaders, services/support teams, and AWS leadership teams – provide leadership, identify customer blockers/enablers, and close issues
- Able to train and work closely with field teams to make sure everyone is aware of the process and constructs, and to quickly execute on deals that are in the pipeline
- Able to support negotiation of public sector deals from a business desk perspective (legal, contract, business, and etc.)
- Familiarity with HP’s products and services
- Able to anticipate risks and changes required from local and global regulatory changes
- Fluent in Mandarin and English (written and spoken) is mandatory
7
Skills For Deals Desk Manager Resume
- First-hand experience and knowledge of Canadian business including strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- A sound understanding of corporate banking flow products and services
- The ability to familiarize themselves with more complicated event financing and structuring transactions and support their origination
- Familiarity with dealing with non-client external parties including Key Business Introducers
- Comfort in working in varied and diverse business environments and cultures
- The ability to coordinate and manage comprehensive updates, and business development opportunities identified, to BRI Steering Committees –China Working Group/Corridor Forums
- Knowledge and understanding of ADT’s business, ACD reporting, MAS reporting capabilities and alarm handling
8
Skills For Business Desk Manager Resume
- Ensure team members are researching, diagnosing, and troubleshooting solutions to resolve end user’s issues
- Knowledge of group systems, including CARM, ClientVision, HORIS, Global Links and GRPT would be beneficial in guiding colleagues
- Support Public Sector Education teams with custom pricing
- Support Public Sector Contracts teams to ensure regular pricing updates are documented to support audit compliance
- Support Public Sector EMEA/APAC/LA and Canada teams with custom pricing
- Support Public Sector teams with custom pricing
- Primary focus on restricted markets FX which includes both the AutoFX offering and Direct execution with some of JP Morgan’s largest investor clients
- Ensure enterprise team metrics meet KPI’s and SLAs while upholding highest level of end users service and satisfaction
9
Skills For Incident Desk Manager Resume
- Knowledge of APAC public sector sales
- Knowledge and work experience in Cloud Infrastructure, Business/Deal desk experience, Capture/Proposal Management, and US and/or International Public Sector customers
- Full fluency (read/write/speak) in a major Asian language
- Knowledge of EMEA public sector sales
- Provide fact-based insights into variances and trends
- Quickly build credibility and trust with internal customers
- Speak with expertise to many layers of depth related to process management methods
- Expertise in Mac applications
10
Skills For Resource Desk Manager Resume
- Manage multiple technicians and end user’s expectations
- A self starter who is able to work on own initiative
- Change-orientated and able to work in a high-pressured environment
- Evaluate the current methods of Secondary Marketing Risk Management to manage the Patron’s mortgage exposure within prescribed targets for hedge costs, value at risk limits, and profit margin objectives
- Work closely with Patrons’ Secondary Marketing staff to respond to questions, review performance results, and conduct ad-hoc analysis and reporting for Patrons’ management teams
- Building accurate forward curve for derivative and physical positions with appropriate justification
- Manages the pricing escalation process
- Lean Planning on multiple levels
- Knowledge and ability to stay current on transmission technology, including Links, Live U, cell, Microwave and Satellite
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