ICT Manager Resume Sample
Linwood Moore
819 Huel Meadows,
Philadelphia,
PA
+1 (555) 255 0181
Work Experience
ICT Program Director / Manager
10/2017
-
PRESENT
Philadelphia, PA
- ICT Service Managers, ICT Engineers, ICT Architects, ICT Project Managers, Process owners, ICT Line Managers and Directors, Operational Development
- Establish IT & Cyber Risk Management Program for the bank within the three lines of defense model in alignment with the Group Risk Management Framework
- Drive effective implementation and communication of Operational risk management policies and guidelines
- Create and execute appropriate staffing model for program, hire resources, including the use of matrix resources from other business unit facing risk managers as appropriate
- Provide direction, support and oversight with respect to management of security and technology risks of core systems and applications
- Establish and oversee the Operational risk management infrastructure and ensure practices are consistent with regulatory expectations and industry sound practices
- Provide IT & Cyber risk management consulting to the business, technical and operations groups
ICT Technical Product Manager
06/2014
-
09/2017
Houston, TX
- Establish appropriate risk management governance committees, arrange agendas and chair meetings as appropriate
- Establish GRM’s oversight model for the IT and Operations Transformation projects including the review of major outsourcing partners
- Meeting Ericsson’s business needs and securing high product and solution quality in combination with total cost efficiency
- Reports to Head of ICT or KAM in CU Vietnam
- Aligned target/incentives to the KA or CU
- Experience depending on job stage
- Contract management / low level legal skills
- Relationship Oriented, Committed, Results oriented, Influential
- Responsive - ability to understand, quickly adapt and act upon new information
Category Manager ICT
04/2009
-
05/2014
Boston, MA
- Perseverant, self-directed, confidence builder, good listener, proactive, ability to prioritize and keep calm under stress
- The purpose of the IAM Service Manager is to ensure that the required value (quality, speed and flexibility) for services are provided in the most cost effective way possible to the business. This achieved by designing and maintaining the IT Service portfolio, managing the service portfolio
- Define and execute the delivery/implementation strategies, handle local/near shore delivery/resources, assure delivery quality
- Manage stakeholders on different levels, including C-Level on IT and business areas
- Drive knowledge transfer across the organization
- Program/Project Management for ICT projects and pre-sales
- Experience with Complex Transformation Programs, involving not only technical modernization but Business Process transformation/Change Management
- Proven E2E architecture experience with complex solutions
Education
Central Michigan University
2005 - 2009
Bachelor's Degree in Telecommunication Engineering
Professional Skills
- Project management skills acquired through training, project management experience or other experience of using project management methods
- Program/Project management skills acquired through training, project management experience or other experience of using project management methods
- ▪ Excellent Consulting skills with a proven track record as a Senior Consultant
- Significant skills and experience in hands-on administration and support of ICT systems
- Significant skills and experience in project management of ICT systems and infrastructure implementations and upgrades
- Demonstrated experience in improving ICT service delivery to meet the increasing demands of transforming to a digital organisation
- Proven track record in leading IT type of Integration Engagements, at least 5-7 years of experience from leading complex transformation and SI programs
How to write ICT Manager Resume
ICT Manager role is responsible for software, finance, training, integration, database, security, telecommunications, reporting, design, consulting.
To write great resume for ict manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For ICT Manager Resume
The section contact information is important in your ict manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your ICT Manager Resume
The section work experience is an essential part of your ict manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ict manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ict manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative ICT Manager resume experience can include:
- Good experience, knowledge and understanding of Cloud stack and Consulting and System Integration processes
- Demonstrated experience in leading a high-performing team of ICT professionals
- Strong financial Experience and knowledge/training
- Min years of experience: At least 3 years of experience handling Telecommunications Projects
- Prior experience in deploying Ericsson or any other vendor Core network, packet core network with ability undertake software upgrades, capacity expansions
- PMP, Strong rollout & financial follow up, Good Customer interaction capabilities, overall E2E owner of assigned projects
Education on an ICT Manager Resume
Make sure to make education a priority on your ict manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ict manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in ICT Manager Resume
When listing skills on your ict manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ict manager skills:
- Good written, spoken communication skills
- Good International experience, cultural experienced and adaptable
- Excellent communication skills, team-player and achiever
- Good Analytic and communication skills
- Strong consultative skills and customer C-Level engagement
- Relevant skills in ICT & IoT (Internet of Things) with good solution architecture background
List of Typical Experience For an ICT Manager Resume
1
Experience For ICT Program Director / Manager Resume
- Expert understanding of customers’ processes and business priorities
- Strong ability to build and maintain relationships with executives across all stakeholder groups and/or geographic areas
- Experience/knowledge in EBP IT Process, ITIL
- Experiences related to Program/Project management methodologies, techniques and tools
- Being targeted on Net Sales, Gross Margin, and Working Capital Days and also measured primarily on UM% Deviation, Add-On-Sales, and Delivery Quality
- Provide on-going tracking and monitoring of performance of our Sys/SW Engineering and PLM systems
2
Experience For ICT Technical Product Manager Resume
- Responsible for dimensioning, and scoping of the customer solution
- Review risk mitigation and contingency plan during the progress review meeting together with the Business Lines
- Interest in Learning and researching
- Support troubleshooting and implementing enhancements and fixes to systems as needed Qualifications
- Ensure projects delivery commitments are being met
- Support in defining portfolio strategy, roadmaps, and portfolio TCO optimization
- Drive the scope definition, cost calculation and planning for different players e.g. internal 3PP’s or Consultant
3
Experience For Category Manager ICT Resume
- Education: Engineering Telecom or IT
- Lead and staffing project managers and teams
- Drive the scope definition, cost calculation and planning for different players e.g. internal third Party Product (3PP's) or Consultant
- To improve the ways of working i.e. SDLC
- ICT PM competence level is depending on Project complexity and Project Categories
- Develop the business: participate in contract preparation and to pre-sales meeting
- Support Platforms Plan/s, steering towards Compliance-, Security, Quality-, Cost- and Sustainability Targets
4
Experience For ICT Manager Parts Systems Resume
- Management of execution and mitigating risks of project contractual agreements
- Knowledge of Agile and Six Sigma including techniques such as Statistical Process Control
- Deep understanding on how to create customer value
- Translate business requirements into technical specifications for suppliers to configure
- Propose guidance and recommendations to HR and suppliers in the product configurations
- Supplier and stakeholder management
5
Experience For ICT Operations Manager GIC Rosersberg Resume
- ITC, Core Project Management
- Preferably in a similar role
- Maintain a working knowledge of each Parts Division’s departmental function and requirements to provide technical support and office services to Parts Operations
- Familiar with the functionality of common passive RF components such as duplex filters, combiners/splitters, circulators, attenuators etc
- Familiar with Ericsson Radio TE Environment and Ericsson Radio products
- ICT Technicians, ICT Engineers, R&D ICT Service Managers, ICT Project Managers, ICT Line Managers and Directors, Operational Development
6
Experience For Risk ORC Ict-ict Risk Manager Resume
- Experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
- Being responsible and accountable for Fulfillment of projects within the KAM and the portfolio of all projects
- Driving improvements in the areas of project and contract quality, including initiatives around Root Cause Analysis methodology, Cost of Poor Quality and project audits
- Working with Client Leads and SSL teams to staff the CFR role
- Close co-operation with Program Directors, Customer Project Managers
- Collaborative, team-player and able to work across geographies and cultures
- Passion for innovation, simplificatio, customer business and service orientation at very high levels
7
Experience For ICT Technical Product Manager Stage Resume
- Identify potential sales opportunities/add-on sales
- Set-up, manage and deliver the program as defined in the program as defined in the program specification
- Manage operational relationships with the customer
- Be responsible for the contract execution strategy and risk exposure
- Drives the assigned solution team by definition of the total customer solution
- Coordinate cross project activities
- Develop and control dead line and budgets
8
Experience For ICT Account Manager Resume
- Apply Risk Management Policy
- Guarantee business continuity plans
- Identify and raise timely escalation of critical issues in project portfolio
- Safeguard the product design, integrations and architecture
- Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues
- Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
- Ensure the continuity from pre-sales to delivery
- Extensive exposure to multi-vendor environment is essential
9
Experience For ICT Service Manager Resume
- Accountable for the delivery of services (scope, cost, quality, time and customer satisfaction) within CSI from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases
- Assist and provide SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of activities and proper alignment of customer requirements
- Highly developed working knowledge of Sales and change control processes
- Develop and maintain a relationship bridge between E/// and the U2 Program Team
- To install measures that enable improvement to be progressed
10
Experience For ICT Asset Manager GIC Rosersberg Resume
- To improve Stakeholder involvement
- To install a system of continuous improvement within the program
- Handle internal/external customer and stakeholder engagement
- Drive program execution within time / budget / quality and performance KPI's
- Manage all Program/Project finance, add on sales and further develop the business
- Primary interface for CIO and CMO organization, work closely with customer to identify and understand their ICT requirements and transformation needs, then initiate and manage the sourcing and delivery of ICT products and services to customers, ensuring their needs are met
- Secure financial targets (OB, NS & UM) in account
List of Typical Skills For an ICT Manager Resume
1
Skills For ICT Program Director / Manager Resume
- Multidisciplinary skills in commercial and technical aspects
- Work effectively in a multi-national environment, and to lead and influence cross-organizationally with and without direct authority
- Leadership Orientation and Organizational skills
- Document skills for Ericsson internal document
- At least ten (10) years of pertinent experience with three (3) to Five (5) years of related service delivery experience
- Domain experience: Experience from automation, preferably Blue Prism
- Proven experience presales and contract fulfilment responsibilities
2
Skills For ICT Technical Product Manager Resume
- Proven experience with 3PP Suppliers acquisitions and/or management
- Understanding and experience of directory technologies (LDAP and Active Directory)
- Engage with internal organization in performing consultative selling; creating, qualifying & closing prioritized business opportunities
- Experience with defining, implementing and working to annual ICT business plans
- Experience in designing and/or administering IBM Tivoli Identity Manager/Security Identity Manager (TIM/SIM). Certifications in TIM/SIM would be meritorious
- Experience as a Project Manager - leading and managing complex projects
- Clear understanding of IT processes and tools and services, including experience with escalations
- Experience in working with Telco 3rd party service partners and collaborating to deliver business outcome as agreed in contract
- Experience in driving technical solutions around mobile core network Packet Core, IP etc
3
Skills For Category Manager ICT Resume
- Experience of working within the Telecom/IS/IT industry
- Strong understanding of IT Financials and ability to communicate clearly with stakeholders on budgets, forecasts and TCO of services
- Good understanding of financial & commercial aspects as well as the pillars in delivery: Processes/Procedures, People/Organization, Tools/Systems
- O Experience with working with service management
- Experience in building ICT capability in complex organisations
- Project Management Experience in delivering ICT transformation projects Cloud Infrastructure / NFV / MANO
- Experience with Full-stack Solutions, including OSS Implementation and Transformation, Plan to Build, Fulfilment and Assurance project implementations
4
Skills For ICT Manager Parts Systems Resume
- Experience in managing project delivery
- Experience in integrating components of core network solutions in a telco operator multi-vendor Network/OSS/BSS/IT environment
- A good aptitude for technical issues
- Good knowledge of Project Management and Finance control
- OSS (Fulfillment, Assurance, EAI, customer experience management, Order Management)
- Service Delivery and Service Enablement solutions and VAS (Value added services) transformation/consolidation
- Experience in integration technologies
- Experiences related to project management methodologies, techniques and tools
- Customer interface experience from previous projects
5
Skills For ICT Operations Manager GIC Rosersberg Resume
- CPM experience is important for this role
- Highly experienced on OSS/BSS, Cloud and Core projects, with at least 5 years project and/or program management
- 3rd pp suppliers’ management experience
- Experience with Core network, packet core network with ability undertake software upgrades, capacity expansions project implementations and upgrades
- Experience with multiple technical domains of Core and Packet Network
6
Skills For Risk ORC Ict-ict Risk Manager Resume
- SAP experience
- Experience of Product- and Portfolio Management work
- Experience in Program Management
- Strong Digital Services knowledge and background in Service Delivery
- Program/Project Management processes and methodologies, and Quality assurance experience
- Domain experience: Cloud, Core Infrastrucure, OSS, BSS
- Prioritize and monitor interconnected projects
- 2Qualifications & Experience
7
Skills For ICT Technical Product Manager Stage Resume
- Relevant Industry experience with direct exposure to ICT & IoT solutions and services
- Clearly communicate and report on ITTE Financials to stakeholders, with strong understanding of TCO of services delivered to stakeholders’ organizations
- Senior program management experience in high risk IT / telco projects
- Overall experience
- Experience in an highly structured company or consultancy firm in Project Management
- Experience in IT design, development and architecture as well as in Product Management
- Working experience in relevant field
- Domain experience: Cloud, BSS, OSS etc.)
8
Skills For ICT Account Manager Resume
- Domain experience: Cloud, Core Infrastructure, Operation & Support System (OSS), Business & Support System (BSS)
- Multi-year international experience in Telecommunications, Professional Services
- Min years of experience: 8 years program governance
- Domain experience: End-to-end digital transformation, program governance
- Experience with Inventory Solution is mandatory, preferably based on Granite/EAI
- PMI / Prince 2 experience highly regarded
- Domain experience: Cloud, NFVi, BSS, OSS, Packet Core and Radio
- Min 3 years of experience, preferably from Telecom or IT
- Domain experience: IT and Software delivery, Cloud, BSS, OSS
9
Skills For ICT Service Manager Resume
- Domain experience: IT projects
- Domain experience: Radio Access Networks, Mobile Networks
- Experience and competency in IT Development design models
- 3PP management experience
- Ensuring projects are progressing according to schedule and budgeted costs, risks are managed, financials are controlled and escalations handled
10
Skills For ICT Asset Manager GIC Rosersberg Resume
- Working closely with 3rd party partners
- Coaching team, to interact with them and to support them in their professional growth, and to identify and recognize talents
- Reporting for stakeholders
- Handling B2B segment
- Working with MELA DS PMO to standardize and set the direction for tools, processes, governance
- Document Handling, Ticket and workflow handling tools, Tableau and statistic reporting
- Accountable of e2e delivery by managing and supervising different teams from different vendors
List of Typical Responsibilities For an ICT Manager Resume
1
Responsibilities For ICT Program Director / Manager Resume
- Experience on 1 or more of the following
- Some experience of working with global IT service providers
- Proficient in using Project Management tools
- Educate, coach, train and develop delivery teams in ICT ways of working
- Financial (Initiatives, Budget, Reporting)
- BSS (Real time and converged solutions, Billing, Swap, Portals, Campaign mgmt, EAI and CRM, Siebel)
- BSS (Front end channels, Product Catalogue, Order Management, Billing, Real time and converged solutions, EAI)
- Exprience engaging C-level customers in complex delivery projects
- Communicate & drive Ericsson ICT strategy in alignment with CIO and CMO objectives
2
Responsibilities For ICT Technical Product Manager Resume
- Sales funnel ownership and management
- Develop the Program Director discipline: simplify processes, methods & tools with innovative ideas
- Help us improve our delivery and come up with new ways and improvements
- Establish program plan baseline
- Develop Project Management discipline
- Drive project execution: track project activities, monitor and handle changes, conflicts, and critical issues
3
Responsibilities For Category Manager ICT Resume
- Develop the discipline: simplify processes, methods, and tools with creative ideas
- Broad Technical Acumen - especially in Telecom Core, User database deployments and Packet core network components
- Support Portfolio strategy, Roadmap, and Drop-Plans
- Support optimization of Portfolio and Product/Platform Total Cost of Ownership (TCO)
- Knowledge in SAP products and offerings
4
Responsibilities For ICT Manager Parts Systems Resume
- Passionate about Technology, Information Management, and its business value
- Software Asset Management Specialist
- Build a strong Customer Relationship (IT, Engineering, Marketing, Finance etc.). Daily present at customer site, becoming an Ericsson agent at customer premise to increase the customer’s trust on Ericsson as a system integrator
- Communication in Japanese (Written/Business)
- Self Drive, Initiative and takes accountability
- Can work as part of team, and lead a team
- PMI certifications (PMP, PgMP)
5
Responsibilities For ICT Operations Manager GIC Rosersberg Resume
- Professional competence related to the project type and the nature of the project outcome
- Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles
- Relevant experiences in IT, Systems Integration, Infrastructure and Cloud Platform project delivery for Telco Operator; preferably with in-depth exposure to Cloud platform, Infrastructure - NFVI, Core Network, OSS projects within Telecom industry
- Experiences of project management methodologies, techniques and tools
- Experience working with multi-national global decentralized organizations with the ability to establish a good working climate in a virtual environment using phone mail and collaboration tools a
6
Responsibilities For Risk ORC Ict-ict Risk Manager Resume
- Knowledgeable in Change Management
- ITIL processes with main focus on the incident area
- Drive the delivery methodology and execution of ICT projects related to Cloud and NFV MANO (Orchestration and Automation)
- Ensure our ICT projects related to Cloud and NFV MANO (Orchestration and Automation) are fulfilled and delivered in time, in high quality and within budget
- Monitor ICT project performance
- Support IT transformation projects for customers in the region
- Ensure our IT Cloud projects are fulfilled and delivered in time, in high quality and within budget
7
Responsibilities For ICT Technical Product Manager Stage Resume
- Drive large and complex customer project engagements
- Have responsibility and ability to work on Presales and Tenders
- Exposure of Fulfillment and Activation
- Knowledge of PM standards (Business Development, Project Management, Risk Management, Resource Management)
- Tertiary qualifications in a relevant ICT discipline
- Experience of working as program manager/delivery head, who would have handled large programs/teams preferably in IT, OSS/BSS and telecommunication industry
- Lead, inspire and motivate
8
Responsibilities For ICT Account Manager Resume
- Mandatory stay in the Seattle Area, ability to long stays at customer sites
- Drive up-sales opportunities
- IoT, Cloud, Virtualization
- 1Key Internal interfaces
- 2Key external interfaces
- Team builder and motivator
- Deep business knowledge of industry verticals (Maritime & Enterprise)
9
Responsibilities For ICT Service Manager Resume
- Experience in training and educating organisations on ICT end to end project delivery including consulting capabilities (business processes, managed services …)
- Background in delivering ICT transformation projects Cloud Infrastructure / NFV / virtualisation
- Knowledge of the most relevant technologies in the ICT market
- Structured and Committed
- Product and IT Knowledge
- Technology and architectural competence within given area
10
Responsibilities For ICT Asset Manager GIC Rosersberg Resume
- Take technical decisions at right time
- Function as a member of a multi-functional, multi-cultural, multi-organisational team
- ITTE Service Delivery
- 5Tools and Resources
- External Ad Title
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