Desk Agent Resume Sample
Wilma Krajcik
42362 Virginia Park,
Chicago,
IL
+1 (555) 200 8139
Work Experience
Lead Desk Agent
03/2017
-
PRESENT
New York, NY
- Career Gap Analysis
- Handle cash, traveler’s checks and credit cards in a safe and accurate manner
- Reports to Boat Tours Manager
- Hold pre-shift meetings to ensure that the Boat Tours team are aware of the day’s reservations, visiting VIPs, safety of the day and any other miscellaneous information to ensure successful operations
- Lead – Desk Agents ensure everything operates smoothly in manager’s absence and that all customer relations issues are handled effectively
- The Lead – Desk Agent reports to the Boat Tours Manager
- Enters data into computer, including some minor accounting functions
Desk Agent
06/2013
-
12/2016
Boston, MA
- Makes hospitality calls for new arrivals nightly
- Support to Helpdesk Manager and Helpdesk Supervisor
- Initial contact point for the Bank’s cash and custody proprietary product client base (internal and external)
- Initiator of escalation of business/technical issues to the pertinent Tier 2 business areas
- Fields incoming calls of low to mid level complexity for the construction department independently and proficiently
- Works to understand customers’ needs, issues and requests
- Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
- Interact with other departments to ensure that guests’ needs are satisfied
- Write initial and update existing Service Desk documentation
Builders Direct Desk Agent
10/2008
-
02/2013
Philadelphia, PA
- Customer Communication : Call handling
- Open, update and close incident and changes tickets
- Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
- Inbound sales: supporting the growth of the business promoting services to new and existing clients
- Process guest check-ins and check-outs according to Omni’s Standard Operating Procedures
- Fields incoming calls of low to mid-level complexity for the construction department independently and proficiently
- Providing the best guest service based on Omni Service Standards
- Performing daily set-up and operation of Canopy Tour desk
Education
National University - Fresno Campus
2004 - 2008
Engineer's Degree in Business
Professional Skills
- Software, hardware, networking troubleshooting skills
- Experience of basic troubleshooting
- Experience of basic troubleshooting of Microsoft based products
- Solid experience with Unix/Windows/Linux operating systems
- Strong grasp of customer system environments with associated business needs
- Mac and PC technical support experience
- Assisting guests in resolving queries regarding all seasonal and year-round departments at the Resort
How to write Desk Agent Resume
Desk Agent role is responsible for software, credit, training, mac, database, troubleshooting, basic, education, analysis, supervision.
To write great resume for desk agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desk Agent Resume
The section contact information is important in your desk agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desk Agent Resume
The section work experience is an essential part of your desk agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desk agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desk agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desk Agent resume experience can include:
- Demonstrating an understanding of all Canopy Tour/Resort programs/products
- Understanding all Canopy products and making schedule changes in RTP
- Showing a clear understanding of all resort and Canopy policies and procedures based on Omni Resorts standards and staff manual
- Processing/logging customer requests via EMS or Service Now
- Making cash, room charge, check and credit card transactions
- Broad knowledge of computer, networking and software fundamentals
Education on a Desk Agent Resume
Make sure to make education a priority on your desk agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desk agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desk Agent Resume
When listing skills on your desk agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desk agent skills:
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
- Effectively problem-solve
- Experience working within a 24 7 environment
- Proven understanding of basic network protocols (TCP/IP, HTTP, FTP etc.)
- Administering daily closing cash outs and balancing end of day deposits
- Opening and closing daily computer systems and RTP
List of Typical Skills For a Desk Agent Resume
1
Skills For Lead Desk Agent Resume
- Log and track calls using incident/problem management database , and maintain history records and related incident/problem documentation
- Read, write, interpret and/or verbally communicate to solicit or explain complex or technical information using simple verbiage
- Keeps internal customers productive and performing at the highest possible level possible
- Act as a source of technical expertise to others
- Provision of 1st & 2nd line support to diagnose and rectify client data, systems and network faults (i.e. routing, LAN switching, basic firewall security, IPT, WAN, SIP, mobile, AWS, Hosted Networks.)
- Running and leading Incidents, controlling discussions between engineers and other interested parties to enable production of clear, concise communications to the business
2
Skills For Canopy Desk Agent Resume
- Working experience in related fields
- Entry level certification(s) in field of work
- Provides quick, responsive, high quality and consistent service
- Proficiency with mainstream commercial off-the-shelf (COTS) products such as Microsoft Office, Lotus Notes, Adobe Acrobat, and others
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