Customer Trainer Resume Sample
Quinton Wolff
3586 VonRueden Lane,
Houston,
TX
+1 (555) 502 2380
Work Experience
Customer Care Trainer Team Lead
07/2017
-
PRESENT
Los Angeles, CA
- Partner with Leadership Team to provide feedback on Representatives’ training progress and development
- At least one year of experience with the Oakley Customer Care Team
- Possess strong interpersonal, public speaking, instructional and time management skills
- Experience with all applicable computer software, i.e., Word, Excel, PowerPoint, Outlook, SAP, Hybris, CISCO, etc
- Flexible schedule with the ability to work overtime with little to no notice
- Usual office equipment including sophisticated telephone systems, fax, copier, computer and various forms of projection equipment
- Microsoft Office including Word, Excel, PowerPoint, and Sharepoint
- Company information system applications necessary to support development of appropriate training materials such as TRUX, Sharepoint, and Kubra and any other systems programs or applications deemed necessary to carry out responsibilities
Customer Care Trainer
12/2013
-
06/2017
Phoenix, AZ
- Recommends changes to the training programs based on course evaluations and learning assessments
- Maintains records of training attendance and progress reports for trainees
- Provides direction to employees in the classroom environment and during on the job training
- Acts as a change agent to drive change through the organization in a manner that encourages acceptance and promotes the company strategies
- Partners with Call Center leadership and Training leaders to ensure that training delivery meets the needs of the department and that training is delivered when necessary
- Coordinates training activities with the Customer Care Training Manager and effectively communicates information and issues for all training activities, classroom issues, training requests, etc
- O Training and Onboarding for new customer accounts
Customer Trainer Intern
03/2008
-
06/2013
Boston, MA
- Collaborates with the business leadership to schedule, deliver, and evaluate new hire and ongoing training programs
- Analyzes department trends and works with leadership to develop additional training needs
- Maintains up-to-date working knowledge of Sales and Care Organization Departments and is familiar with a variety of Angie’s List products, processes, and skills
- Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents
- Provides orientation and training for new employees in the Customer Care organization, including but not limited to Billing and TV/Internet/Phone Repair
- Provides product launch, up-skill and refresher training to existing employees
- Coaches to performance, attendance and behavioral challenges in the classroom
- Possesses and applies a broad knowledge of customer service and billing system principles, practices and procedures
- Delivers advanced level technical troubleshooting training for TV, Digital Home Phone and High Speed Internet services
Education
University of Kansas - Edwards Campus
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Excellent time management skills, with the ability to prioritize needs, multi-task, and work under shifting deadlines in a fast-paced environment
- Excellent presentation and public speaking skills in both small meeting and large classroom setting
- Excellent communication, consulting, influencing and interpersonal skills
- Amazing influencing and relationship building skills
- Prior experience leading teams in a training environment
- Experience working as a Customer Experience Trainer
- Brilliant attention to detail and writing skills
How to write Customer Trainer Resume
Customer Trainer role is responsible for training, presentation, interpersonal, customer, facilitation, development, database, mac, retail, finance.
To write great resume for customer trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Trainer Resume
The section contact information is important in your customer trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Trainer Resume
The section work experience is an essential part of your customer trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Trainer resume experience can include:
- Experience demonstrating basic project-management skills
- Excellent presentation, organisational and interpersonal skills to build a rapport with customers and colleagues alike
- Excellent written, verbal and assessment skills
- Strong interactive facilitation and presentation skills
- Excellent presentation and communication skills (oral and written), as well as ability to motivate, teach and inspire staff
- Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
Education on a Customer Trainer Resume
Make sure to make education a priority on your customer trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Trainer Resume
When listing skills on your customer trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer trainer skills:
- Time management and organizational skills; Able to prioritize a large workload effectively
- Good written and verbal communication and presentation skills; ability to communicate effectively to divisions and LOBs
- Demonstrated analytical and problem-solving skills to assess learner and stakeholder needs to anticipate and resolve learning and development challenges
- Experience conveying complex technical information effectively and succinctly in a written and verbal form
- Strong time management and organizational skills, with ability to adapt in a fast-paced work environment and balance multiple projects simultaneously
- Strong presentation and facilitation skills with both small and large groups
List of Typical Experience For a Customer Trainer Resume
1
Experience For Customer Care Trainer Resume
- Facilitate continuing education classes to existing CSRs for new products, features, and services, customer service skills and market launches
- Efficient communication, interpersonal, and presentation skills
- Strong experience in a Customer Service Operations environment
- Proven Classroom Management experience
- Communication and interpersonal skills; ability to work across departments and levels
- Conduct Training evaluations on New Hire Training classes and other training classes to measure progress and to evaluate effectiveness of training
- Two (2) years’ experience delivering training in a business environment
- A good understanding of CX methodologies and tools
- Manage large group learning experiences or smaller interventions.
2
Experience For Trainer, Customer Service Resume
- Experience with the delivery of training to Active Duty military or Reserve personnel
- Experience in training or facilitation
- Previous experience with equipment demonstration and lab exercises
- Experience with MS Word and PowerPoint
- Experience in IUSS, Surface Ship Sonar, Submarine Sonar
- Experience in ICP Operations and Maintenance
- Experience in the US Army with Infantry or Engineer
3
Experience For Customer Experience Trainer Resume
- Experience with assignment to Corps and Division
- Experience with assignments to combat arms
- The ability to cooperate, communicate and manage conflict situations within a group
- Willing to travel frequently (up to 50%)
- Improving customer retention and satisfaction through training programs to increase Net Promoter Score
- Credible understanding of Abcam’s product offering and customer needs to align business acumen concepts with training needs
- Work with key stakeholders across Customer Care to identify and highlight trends to ensure we’re evaluating our training performance
4
Experience For Customer Care Trainer, Ent Resume
- Knowledge of the training cycle and learning theory
- Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
- Orders training materials in a timely manner to be delivered to training locations
- Delivers curricula demonstrating adult and accelerated learning techniques
- Confidently deliver the full suite of VILT coursesConfidently deliver basic custom training offerings with coaching from senior team members
- Development of training materials and implementation of training tools within an LMS
5
Experience For Customer Care Trainer Team Lead Resume
- Provides monthly training reports to CS Management and HR Training department
- An expert in the design, delivery, embedding and evaluation of group and one-to-one learning
- Knowledge of adult learning theories and their application in a corporate learning environment
- Business acumen in financial services, especially branch banking, business banking, credit or operations
- Articulate Storyline or other rapid e-learning authoring tool knowledge
- Collaborative personality – Someone who can work with a Training Team spread across the world, all working together towards common goals
- Business Acumen; has knowledge in business practices, technology, and information affecting the building security systems business and organization
- Create training content that contributes to associates’ development and performance improvement
- Collaborate with internal stakeholders and external resources to design and/or deliver learning programs that address identified needs
6
Experience For Saas Customer Trainer Resume
- Use sound judgement in escalating issues and concerns
- Two years training in a call center environment
- Be able to design and deliver necessary learning interventions
- Be able to create an engaging and interactive classroom environment
- Collaborate with Managers and Team Leaders to identify training needs and requirements
- As a Subject Matter Expert, remaining vigilant to identify gaps in knowledge and process, and communicate potential solutions to the appropriate parties
- Undertake assigned training projects, both regional and global, in collaboration with teammates and stakeholders
7
Experience For Customer Service Site Trainer Resume
- Manage training center logistics, inventory
- Schedule, organize, and coordinate all custom training sessions and required travel
- Report individuals’ progress and identify additional training needs
- Assist in performing an annual education needs assessment as input to the strategic education program
- Performs monthly quarterly evaluations to maintain the understanding of contact center process
8
Experience For Customer Care Trainer / Alpharetta, Georgia Resume
- Create and administer surveys and evaluations to gather metrics and feedback to further improve training
- Real-world practice of instructional design techniques, including performance management and needs analysis
- Facilitates, supports and manages content aligned with Synovus Leadership & Development course offerings to include new hire and sustainment training
- Communicates with CS management daily regarding new-hire trainees’ attendance and performance
- Plans, organizes, and delivers training to associates to ensure readiness to execute specific projects and company strategic initiatives
- Manages, monitors and communicate with Leadership the associate’s progression throughout the various training programs/initiatives
- An understanding of Agile methodologies and approaches
9
Experience For Customer Trainer Intern Resume
- Passionate about providing unparalleled levels of service and convenience for customers
- CITP or equivalent training qualification would be an advantage
- General Technical knowledge and technical understanding of Microsoft platform products
- Comfort in delivering to all levels of the field organization
- Knowledge of CIED principles, including enablers, site exploitation, and search
- Design and delivery of ING DIRECT’s development pathway and technical learning requirements for Customer Operations team
- Comfortable dealing with Senior Leadership
- Self-assurance and the ability to project authority while demonstrating flexibility, patience and respect for trainees
- A creative approach to problems and problem solving
10
Experience For Customer FAS Trainer, Chemistry / Immunoassay Resume
- Work cross-functionally to plan training and resolve issues
- An insatiable passion for learning and education
- Be innovative and adapt to new technologies and learning styles
- Travel (typically up to 25%), within the greater Toronto area (GTA) to support training in other centres
- Develop training and methodology programs that are unique to the organization’s goals, values and mission statement
- Business Acumen; has knowledge in business practices, technology, and information affecting the fire system business and organization
- Provide performance feedback to class participants and responsible for the professional development of the customer service and support staff
- Deliver/facilitate new hire training using the provided curriculum to newly hired customer service representatives. Coach employees and gain their commitment for the flawless execution of T-Mobile's Un-carrier strategy. Provide one on one assistance and feedback to new hires
- Experienced with conducting virtual or distance training
List of Typical Skills For a Customer Trainer Resume
1
Skills For Customer Care Trainer Resume
- Prioritize and effectively manage multiple projects and tasks concurrently
- Experience researching and identifying effective training tools and methods, then implementing into training curriculum and practices
- Experience of delivering and managing training in a customer experience environment
- Continuous improvement of technical instructional quality of training; which includes delivery and presentation skills
- High organisational skills and ability to handle multiple assignments
2
Skills For Trainer, Customer Service Resume
- O Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
- Solid experience with onboarding/orientation, management development and workplace development programs
- Work effectively with cross-functional teams and across multiple or remote sites
- Well-developed interpersonal skills and ability to interact and work with co-workers at all levels
- Proven experience as a trainer or developer of people
- Experience with prior deployment to the MENA region
- Work efficiently within a team environment and delegate tasks effectively
- Conducts new hire customer service training, recurrent training as well as training in other various areas (including personal development skills)
- Utilize a training database or calendar to track competencies and skills for all NCCM staff
3
Skills For Customer Experience Trainer Resume
- Willing to go above and beyond to produce excellent work
- Training design and project management experience
- Collecting and communicating to the Training Lead feedback on the effectiveness of the training program through training surveys and ongoing observations
- Take a structured approach to managing training plans and projects, recognising changing priorities and re-negotiating deadlines
- Experience developing technical training material and conducting technical training
- Experience delivering and supporting training in a technical environment
- Conduct district store visits to test and validate the selling culture and provide the additional training/coaching/development on the sales floor as required
- Experience actively coaching and developing others
4
Skills For Customer Care Trainer, Ent Resume
- Demonstrate and apply understanding of applicable internal training processes, structures and strategies (e.g., teams, roles, interrelationships)
- Experience in managing training programs or sessions in an IT or scientific environment
- Experience operating and/or maintaining ground based surveillance and counterfire radars
- Experience conducting classroom training and/or seminar / workshop topics
- Previous experience in on the job coaching and facilitation of a range of training programs
- Experience in creating professional training documentation and written communication
- Experience providing training
- Experience with interpretation, paraphrase, and rewrite engineering source data into a form suitable for the customer
5
Skills For Customer Care Trainer Team Lead Resume
- Previous experience performing both classroom lecture instruction
- Experienced in the use of personal computers and various software applications including Microsoft Excel, Power Point, Word and Microsoft Explorer/Internet
- Experience in the design and development of customised technical training programs
- Excellent in managing large classroom groups and the ability to intervene when problem behavior occurs
- Assist in the development and application of performance tests to measure trainee progress and to evaluate training effectiveness
- Lead by example. Be the service expert to drive a like-minded, first class client experience consistently embodying MK brand values
- Assist with implementation activities and input into processes and planning to ensure effective delivery fo the solution
6
Skills For Saas Customer Trainer Resume
- Post-implementation, create, deliver and drive a strong program to promote awareness, training and adoption of the solution
- Over 1 years’ experience of ASOS CC business process knowledge
- Prioritise and work toward the deadlines
- Provide timely, accurate and effective feedback to CSR regarding job performance
- Over 1 years’ experience of training delivery
- Demonstrate knowledge of alternative training media and approaches
- Over 1 years’ experience of ASOS CC business process knowledge an advantage
- Relevant work experience
7
Skills For Customer Service Site Trainer Resume
- Preferably Medical-device experience
- Continuous improvement experience
- Instructional design and curriculum development experience
- Experience in managing and measuring work; monitors process, progress, and results
- Identify, develop and implement appropriate evaluation methods to measure effectiveness of learning interventions
- Champion customer experience and obsessively focus on what benefits our consumers
8
Skills For Customer Care Trainer / Alpharetta, Georgia Resume
- Handle multiple projects and prioritize
- Experience with ICOMS billing system
- Proven project management success and follow through
- Experience with DOCSIS standards
- Willing and able to flex schedule to meet needs of the 24/7 business, including nights and weekends as needed
- Facilitating training, solo or with a co-trainer, following approved curriculum
- Supporting new and seasoned trainers and sharing knowledge within the Training Team
9
Skills For Customer Trainer Intern Resume
- Managing the classroom to ensure an organized and productive learning environment for all trainees
- Assisting with development of ongoing CX education programmes
- Maintaining up to date, functional knowledge of Airbnb product, as well as CX tools, systems, and workflows
- Expertise developing training following DoD standards such as Army Regulation 350-1 and TRADOC 350-70 desired
- Instructional Systems Designer. Expertise developing training following DoD standards such as NAVEDTRA 130 series and MIL-HDBK 29612 desired
- Knowledge of best practices for eLearning, including gamification and branched learning
- Assist with the acquisition or creation of training materials, including handouts, manuals, DVDs, e-learning modules
10
Skills For Customer FAS Trainer, Chemistry / Immunoassay Resume
- Facilitate ILT and eLearning training sessions through collaboration with training team and Customer Care Leadership team
- Configure, analyze and troubleshoot computers including the following operating systems: Windows XP and Mac OSX systems or newer
- Assess training needs, translate job requirements into training needs and organize instructional content
- Enjoys working with and learning about new technologies
- Develop training that motivates learners by appealing to the characteristics of adult learners
List of Typical Responsibilities For a Customer Trainer Resume
1
Responsibilities For Customer Care Trainer Resume
- Experience in elearning design (using Adobe Captivate)
- Previous experience improving business value through capability initiatives or learning and development
- Experience in training on software/business systems
- Experience technical troubleshooting
- Partner with Store Management teams to deliver a consistent client experience approach in line with brand values and culture
- Organize existing training tools and materials, maintain resources and knowledgebase articles
- Provide ongoing coaching as required by individuals and teams
- Provide feedback to the business to assist with resolving common issues and developing future product enhancements and sales strategy
2
Responsibilities For Trainer, Customer Service Resume
- Maintains database of training department records for all training classes
- Deliver operator-level training within a classroom environment in accordance with established Mission Training Complex (MTC) TSPs
- Own, review and update standard operating procedures (SOPs), knowledge management systems, and training materials
- Preparation, follow-up and reporting are an integral part of the position
- Learn our client’s hardware then train the end user on their specifics (laptops, digital Cameras, claims tracking system)
- Communicate training results and customer status, both verbal and written documentation
- Develop and deliver instructor-led and blended new employee training
- Work with departmental management to create individual training plans for all customer service staff and report their progress
3
Responsibilities For Customer Experience Trainer Resume
- Coordinate and evaluate training conducted by support staff members to ensure consistency, accuracy and thoroughness
- Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners
- Assist in the development and maintenance of training curriculum for assigned transit programs; and other customer service operations centers
- Proficiency in MS Office including Word, Excel, SharePoint, and PowerPoint
- Works with Knowledge Base Specialist to ensure all training material is updated in the internal Knowledge Base and external Newegg websites FAQs respectfully
- Communicate orally and writing in a clear and straightforward manner
4
Responsibilities For Customer Care Trainer, Ent Resume
- Use an internal consulting model
- Work with call/email auditors to identify training needs and ensure quality and accuracy
- Meet regularly with CX Leadership Team and CX Training Manager to discuss issues and make recommendations for process improvements
- Collaborate with cross-functional, global teams to plan for and direct company-wide change and training plans
- Provide performance feedback to class participants#CD# responsible for the professional development of the customer service and support staff
- Translate technical information into user-friendly instruction
- Contribute to the organization’s quarterly goal achievements
- Works directly with our Process Management team on work instructions, submission of documentation through company’s quality control system, action templates, and processes impacting the customer care organization
5
Responsibilities For Customer Care Trainer Team Lead Resume
- Formulates customized training around the tasks/skills of positions within Vivint’s Call Centers and Operations Support for both new and existing employees
- Ensuring trainee success by providing coaching and feedback during training and providing feedback to leads on trainee engagement and performance
- Assisting with the onboarding of new partner trainers: facilitating orientation sessions and co-delivering trainings as part of our Trainer Certification program
- Providing feedback and coaching to new trainers undergoing Certification, and reporting progress to Training leads and Partner training leads
- Maintaining the position of a role model within the company, as the face of Airbnb and of Airbnb Training to trainees in the classroom and to the wider Airbnb team
- Travel (85%) to customer sites throughout the United States to train on all CCC products
- Install and Configure software on a variety of customer PC's
- Identify and communicate hardware and software glitches, and document for others in the organization
6
Responsibilities For Saas Customer Trainer Resume
- Update customer information (history, product usage etc)
- Maintain all capital equipment
- Organized, methodical, and detail-oriented
- Conducts train-the-trainer sessions for designated trainers of curricula
- Fluent/Native English and Spanish speaker
- Utilize available standardized courses and trainer evaluation processes
- Travel to train at other sites
7
Responsibilities For Customer Service Site Trainer Resume
- Partner with SMEs to develop and deliver refresher and new initiative trainings throughout the year on the Shutterfly family of brands in eLearning, classroom based, virtual classroom and blended training formats
- Develop and maintain eLearning course content within LMS
- Work with customer service leadership team to identify, develop, and mentor new trainers
- Communicate any process and/or procedure changes to the team via email and/or meetings
- Facilitates low to moderate course content in the areas of operations, systems, sales, service, product knowledge, entry-level leadership and professional development
8
Responsibilities For Customer Care Trainer / Alpharetta, Georgia Resume
- Responsible for overall classroom management of entry-level team members to include coaching and redirection of behavior, follow-up with participants, their direct managers, and other division leadership, as needed
- Works on less complex or routine projects as assigned; follows standard procedures to determine course of action. Receives general instructions on routine work, detailed instruction on new assignments
- Interacts primarily with peers, defined divisional and LOB contacts; interactions normally involve exchanging information or coordinating activities
- Masters required certifications, internal and external, for all training to be delivered as defined by role
- Deliver highly credible and motivational training interventions that excite colleagues
- Participates in divisional and LOB meetings as needed
- Build and maintain relationships with SMEs and colleagues across GTI to understand business needs and design and deliver the most effective and appropriate solutions
- Work collaboratively with the CX Team and GTI to identify and plan training needs across the business
- Deliver training to leaders at all levels of the organisation
9
Responsibilities For Customer Trainer Intern Resume
- Understand the GTI customer needs and wants and guide the teams on best methods to tackle improvement approaches
- Train new and current customer service staff in departmental functions
- Recommend corrective actions for individual staff members and procedural improvements for all customer service staff
- Highly motivated self-starter who can work with little or no supervision
- Creativity and willingness to implement new approaches
10
Responsibilities For Customer FAS Trainer, Chemistry / Immunoassay Resume
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effectiveness
- Knowledge of e-learning software such as Captivate or Articulate desired
- Experience with Command Post of the Future (CPOF), Force Battle Command Brigade and Below (FBCB2), Blue Force Tracker (BFT), Joint Capabilities Release (JCR), or Tactical Mission Command servers (TMC)
- Work closely with leadership, to provide standardized, current training curriculum to new hires and incumbents in Centralized Contract Administration (CCA) and/or Service Request Resolution (SRR) roles
- Prepare and conduct all CCA and SRR training regarding systems (ACE/Oracle, etc. soft skills (i.e., customer service skills), and Operations Order Entry policies and procedures
- Conduct training initiatives/classes in a manner consistent with supporting the business in meeting its goals and objectives
- Responsible for the launch, training, follow up and maintenance of the program in stores
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