Customer Service Supervisor Resume Sample
Dayna Larkin
623 Rafael Ridge,
Dallas,
TX
+1 (555) 110 1354
Work Experience
Customer Service Supervisor
12/2015
-
PRESENT
Houston, TX
- Identify trends and report to management
- Communicate with all levels of management, including those in other lines of business
- Hires, evaluates, disciplines, coaches, motivates and provides regular feedback to CSR’s
- Work flexible hours within an 18-hour day, 7-day a week environment
- Experience with GSA and Military order requirements, WAAF invoicing and ability to read order specifications
- Optimize CAS scores by reinforcing promoter drivers and conducting root cause to apply corrective action toward detractor incidents
- Work with Credit team to manage customer credit issues and related reporting
- Lead the customer order allocation process on behalf of Customer Service, interfacing with Planning and Distribution, to ensure high on-time-delivery
Customer Service Supervisor
09/2008
-
06/2015
San Francisco, CA
- Experience in the recruitment, development, and discipline of a highly engaged team.
- Proficient Computer skill’s (Windows, Microsoft Office, etc.)
- One year Client Relations experience
- Experience as a Supervisor in a Call Center for a technical support team
- Professional experience in Client Relations field
- Research skills and excellent communication skills
- Projecting a positive, professional image
- Experience as a Supervisor INDBBTCC
- Dedicated to meeting the expectations and requirements of internal and external customers Demonstrates customer service, product and systems expertise
Education
Evangel University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent Customer Service skills including interpersonal communication skills, relationship management, and teamwork skills
- Proven history of negotiation and influencing skills. Proven sales techniques and sales management skills
- Strong communication skills (verbal, written and presentation) requiredStrong planning and organization skills
- Strong time management skills; effective problem solving skills; and capable of analyzing data and making recommendations for improvement
- Excellent communication skills, customer service focus, problem analysis and problem-solving, planning and organization skills
- Excellent oral and written communication skills, as well as organizational, interpersonal and problem solving skills required
- Proven experience in a supervisory leadership role with demonstrated mentoring/coaching and performance management skills
How to write Customer Service Supervisor Resume
Customer Service Supervisor role is responsible for customer, computer, interpersonal, analytical, organizational, leadership, coaching, microsoft, training, software.
To write great resume for customer service supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Supervisor Resume
The section contact information is important in your customer service supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Supervisor Resume
The section work experience is an essential part of your customer service supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Supervisor resume experience can include:
- Possesses the interpersonal skills necessary to communicate effectively in any situation, including resolving escalated customer situations, resolving conflicts as well as driving positive performance in the team
- Able to provide coaching to team members in regard to transactional activities and daily tasks Comfortable taking the initiative to get things done without waiting for direction
- Strong problem-solving skills, project management andnegotiation skills and the ability to multi-task in an effective and organizedmanner
- Customer focus and good communication skills – verbal and written; presentation skills, coaching and feedback
- Excellent presentation skills & ability to communicate effectively to all levels of the organization
- Strong leadership skills to effectively lead cohesive and productive teams
Education on a Customer Service Supervisor Resume
Make sure to make education a priority on your customer service supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Supervisor Resume
When listing skills on your customer service supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service supervisor skills:
- Strong problem solving and decision making skills with the ability to effectively handle multiple priorities in a changing environment
- Excellent organizational skills, and detail oriented with good analytical skills to run day-to-day operations
- Strong time management and organizational skills; ability to prioritize effectively
- Experience effectively coaching and developing employees in a call center environment providing skills, support and motivation
- Effective verbal, written and interpersonal communication skills, including performance feedback, employee development, coaching and counseling skills
- Excellent interpersonal, communication, negotiation skills; team oriented; influencing skills
List of Typical Experience For a Customer Service Supervisor Resume
1
Experience For Customer Service Supervisor Resume
- Excellent verbal and written communication skills and superb interpersonal skills
- Excellent PC software and systems experience. Strong Excel skills
- Strong talent management skills-including coaching, employee development, building effective teams, and performance management
- Demonstrated leadership, presentation, mentoring, training and project management experience and skills
- Attention to detail; organizational skills, analytical and critical thinking; superior interpersonal and customer service skills
- Strong computer skills (MS Office applications), including experience with a CRM software
- Negotiation skills and Coaching skills
- Strong organizational and time management skills – ability to manage multiple priorities and delegate when needed
- Demonstrates excellent documentation & communication skills
2
Experience For Customer Service Supervisor Resume
- Excellent organizational skills – able to prioritize work and meet deadlines
- Strong time management skills and priority focus and ability to work independently
- Experience in roles that required demonstration of good negotiation, and conflict resolution skills
- Team player who demonstrates strong people management skills
- Proven supervisory skills (interviewing, hiring, coaching, training, disciplinary issues)
- Strong communication and networking skills including a high level of written and spoken English and, ideally, Dutch
- Demonstrated ability of effectively interacting with multi-functional groups/personnel within an organization
- Experience with effectively using an MRP database system similar to Oracle
3
Experience For Customer Service Supervisor Resume
- Excellent customer relationship management skills, including the ability to successfully deal with escalations
- Demonstrated high level of organization, problem solving and execution skills in a fast-paced environment
- Excellent math skills including calculation of percentages, profit margins, gross profit vs. net income, etc
- Strong process improvement, reporting and analytical skills
- Negotiation and influencing skills, with proven ability to successfully interact with customers
- Strong time management, project tracking and vendor relationship skills
- Proven experience in leading the team in a supervisory capacity or managerial experience with airport operations
4
Experience For Customer Service Supervisor Resume
- Excellent oral, written, interpersonal, analytical, and negotiation skills required
- Solid skills in the use of Microsoft Office products
- Strong inter-personal skills and an ability to direct and control activities through teams
- Proven leadership skills including mentoring and coaching
- Excellent personal organisation skills
- Strong problem-solving, analytical, and decision-making skills
5
Experience For Customer Service Supervisor Resume
- Strong verbal, written communications and listening skills and ability to write reports
- Excellent organizational skills and the ability to multi-task.
- Identify opportunities to train and monitor team for effective skills and lead coaching efforts to identify sales opportunities
- Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary
- Possess excellent communication skills – both verbal and written
- Strong written and oral communication/interpersonal skills
6
Experience For Customer Service Supervisor Resume
- Excellent organizational skills are necessary
- Leadership experience, including the ability to effectively empower, develop and evaluate employees
- Effectively operate in a fast-paced, dynamic environment
- Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
- Provide open, honest and constructive feedback through strong interpersonal communication skills
- Demonstrated customer srevice,leadership and team interaction skills required
- Data analytical skills - previous experience of reporting with data!
- Demonstrated leadership and team management / development skills
- Strong management, project management, leadership, organizational, and communication skills
7
Experience For Customer Service Supervisor Resume
- Be a strong manager self motivated with open clear communication skills both written and verbal. (Non-negotiable)
- Identify customer requirements and opportunities with demonstrated skills in problem resolution
- Proven leadership skills in managing performance, metrics, policies & procedures
- Strong computer skills in Excel, PowerPoint are necessary
- Solid communication skills, both written and verbal, across functional areas
- Good problem solving, analytical and negotiation skills
- Strong keyboarding, computer and telephone technology skills
8
Experience For Customer Service Supervisor Resume
- Strong communication and interpersonal skills – telephone, e-mail, written correspondence
- Excellent customer service, leadership and management skills
- Language Skills: Good command of local language and fluent in English
- Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
- Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools
- Excellent written and verbal communications skills in Dutch and French
- English and German language skills evaluated as 'good'
- Proven ability to effectively manage conflict and reach resolution
- Strong time management skills with an ability to achieve goals
9
Experience For Customer Service Supervisor Resume
- Experience supervising a team. Previous experience managing multiple high priority tasks in a fast-paced business and/or manufacturing environment
- Be a strong manager self motivated with open clear communication skills both written and verbal
- Strong interpersonal, organizational, analytical skills
- Excellent communication skills in English and Turkish
- Have excellent communication and coaching skills
- Good analytical skills to assess customer needs coupled with ability to problem-solve
- Excellent oral and written communication skills required (Spanish/English)
10
Experience For Customer Service Supervisor Resume
- Prioritize work, delegate effectively to employees, and help team achieve results
- Effective supervisory skills to lead the Customer Services team
- Strong technical/computer skills - ability to learn a brand new system and provide web support to members
- Strong verbal end written communication skills
- Enthusiasm and flexibility, a team player with the ability to make work independently when required, with good inter-personal skills
- Good conflict resolution skills - able to keep situations calm and provide assistance to internal and external customers with queries
List of Typical Skills For a Customer Service Supervisor Resume
1
Skills For Customer Service Supervisor Resume
- Strong Project Management skills including the ability to effectively support crisis situations
- Leadership skills including people management and decision-making skills
- Good leadership skills. Have ability to influence people and experience of managing small team
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
- Excellent relationship and communication skills and building effective teams
- Analytical and Strategic planning skills, Problem solving skills
- Analytical and Strategic planning skills Problem solving skills
- Strong coaching and communication skills with staff –ability to coach and train at a variety of skill levels
2
Skills For Customer Service Supervisor Resume
- Experience working in a high volume call center, with proven ability to effectively manage performance while creating an environment for service excellence
- Strong communication skills including, listening, speaking, writing and making presentations
- Organizational and Time management skills: multi-tasking and prioritizing, planning work activities
- Proven capability in effectively negotiating challenging situations
- Excellent organization skills while managing multiple ongoing projects
3
Skills For Customer Service Supervisor Resume
- Strong skills in computer operation including word processing, spreadsheets and data entry
- Extensive mentoring and coaching experience/skills
- Strong Customer facing skills, including clear and precise communication
- Strong results orientation and decision making skills (driving to deadlines, financial targets, project goals, etc.)
- Charismatic, motivating and capable to manage a team under organization and efficiency.Analytic, adaptable and strong interpersonal skills
- Strong team building skills, with an ability to coach and develop your team
- Strong problem solving skills & can do attitude with a passion for continuous improvement
- Experience in Customer Service or Supply Chain including experience that demonstrates increased responsibility
- Strong computer skills, including the Microsoft packages (Word, Excel, Power Point, Project)
4
Skills For Customer Service Supervisor Resume
- Good keyboard skills, including knowledge of word and excel
- Good leadership and relationship building skills; include customers and all areas of the company
- Excellent analytical and problem-solving skills, can see hidden problems and looks beyond the obvious
- Good Conflict Management & negotiation skills – can bring others together and reconcile differences
- Demonstrated computer skills (including MS Office)
- Good interpersonal skills and collaborative working style within a team
5
Skills For Customer Service Supervisor Resume
- Demonstrated teamwork/teambuilding skills
- Have a strong in communication skills, drive for result, Sales and people oriented and comfortable dealing with timeline
- Strong analytical, organization, problem solving and leadership skills
- Organized, detailed and strong multi-tasking skills
- Maintain professional, proactive and effective communication while sharpening similar skills within the team
- Strong leadership skills with and ability to lead a high performing staff
- Effective management of multiple customer service reps to develop their skills in providing service
- Change maker and good problem-solving skills. Displays tactical focus (what needs to be done now to achieve the strategic goal)
- Excellent interpersonal, motivational, team building, and customer relationship skills
6
Skills For Customer Service Supervisor Resume
- Excellent verbal and writing skills both internally and externally throughout all levels of the organization
- Proven written ability and outstanding interpersonal communication skills
- Excellent organizational, analytical, technical, and problem-solving skills
- Min. 5 years’ experience in customer support in an industrial and international environment Experience in leading a team is a strong advantage
- Experience in influencing skills at all level of the organization
7
Skills For Customer Service Supervisor Resume
- Excellent problem solving skills with objective analysis driven by customer need
- Strong communication skills, including communications with peer, staff, customers, and upper management
- Strong management and interpersonal skills with the ability to earn respect from both internal & external customer project teams
- Strong commercial and sales skills
- Excellent MS Excel, MS Outlook and MS Presentation skills
- Demonstrated problem-solving skills and proficiency with decision making
8
Skills For Customer Service Supervisor Resume
- Strong communication / writing skills – verbal and written in English and Spanish
- Demonstrated ability to train others, including with customer service skills and techniques
- Demonstrated ability to effectively communicate in written, verbal, and presentation formats
- + Strong organization and time management skills
- + Possess excellent written oral communicationskills
- Maintain skillset inventories for customer service representatives through training, coaching and testing for skill levels
- Strong computer skills with basic proficiency in Microsoft Office
9
Skills For Customer Service Supervisor Resume
- Demonstrated analytical skills, ability to identify problems, trends; develop solutions and implement a course of action
- Excellent interpersonal and leadership skills; ability to be a change agent
- Self-motivated and excellent verbal and written communication skills. Able to multitask and work unsupervised for extended periods of time
- Flexible and provides leadership through influence and displays effective conflict resolution skills
- Develop and motivate a team along with strong interpersonal skills
- Strong computer skills (Excel, Word, PowerPoint, FMS, DMS, Indra Escape, Mobius, Brio)
- Solid analytical and decision making skills with the ability to think through complex issues
10
Skills For Customer Service Supervisor Resume
- Excellent delegation and follow up skills
- Typing and computer skills including Microsoft Excel, Microsoft Word, and SAP
- Analyzing reports to make timely decisions and effectively implement plans
- Listening to customer interaction and advise on proper phone skills
- Outstanding customer service, communication (both oral and written,) and interpersonal skills
- Contributing to the overall Customer Service Experience by identifying opportunities to enhance the customer experience
List of Typical Responsibilities For a Customer Service Supervisor Resume
1
Responsibilities For Customer Service Supervisor Resume
- Proven mentorship skills, with a demonstrated ability to listen, identify root cause, creatively problem-solve, and drive impact to individuals' performance
- Strong computer skills and proficient in MS applications such as Excel, Word, Outlook, and Access
- Provide open, honest and constructive feedback through strong interpersonal communication skills
- Demonstrates active listening skills to anticipate and understand teams’ and customers’ needs; overcomes obstacles with ease
- Strong written and oral communication skills; polished professional image
- 2 – 5 years of work experience in an office / field position with transferrable skills, preferably in a utility / customer service oriented business
- A strong manager with open clear communication skills both written and verbal
2
Responsibilities For Customer Service Supervisor Resume
- Good event organisation skills
- Excellent interpersonal and communications skills (verbal, written and presentation)
- Good communication skills, leadership qualities, professional conduct
- Planning, organizing and decision making skills
- Understanding of import/export process, shipping/air freight regulation and experience in import license for pharmaceuticals/consumer goods
- Providing coaching to Customer Service Representatives on exceptional customer service skills and techniques
- One year of supervisory experience including conducting training, prioritizing work, and assigning, reviewing and evaluating the work of others
3
Responsibilities For Customer Service Supervisor Resume
- Experience acting as a lead by providing training, guidance or mentoring to less experienced staff or managing processes and projects
- Lead team in individual development, coaching, problem-solving and customer relationship building skills
- Team and people building skills – Understands the importance of mentoring and coaching employees
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
- Coach / mentor teams by driving Care process, proactive cargo management, developing Care-Pro skills and Care monthly reviews with customers
- Motivate and lead the customer service team to work effectively and efficiently, creating standardization within the team and sharing best practices
4
Responsibilities For Customer Service Supervisor Resume
- Provide overall authority and direction for assigning and adjusting priorities and communicate these priorities to the appropriate organization
- Advanced troubleshooting and multi-tasking skills; ability to think strategically and to lead
- Computer skills, including working knowledge of Microsoft Word/Excel/PowerPoint, databases, email, and internet
- Strong preference for commercial supervisory experience in manufacturing setting
- Analytical thinking and methodical problem solving skills
- Possess leadership, mentoring, training and project management experience and skill
- Candidates with prior experience in order processing and customer service also ideal
- Ensure quality of prep work by inspecting all consumer goods prior to delivery
5
Responsibilities For Customer Service Supervisor Resume
- Basic computer skills required, including Microsoft Word and Excel
- Equipped with advanced data analysis skills using Excel: Pivot table, VLOOKUP
- Related experience and/or training or equivalent combination of education and experience
- Proficient computer skills, including Word, Excel and Outlook
- Proven experience in leadership and managing teams
- Supervises the daily activities of assigned Customer Service team members and effectively build high performing teams
- Demonstrated experience in supervisor or lead role within the Customer Service environment, preferably manufacturing industry
- People and customer management skills - especially problem solving - is very important
- Prior experience leading projects to enhance business outcomes
6
Responsibilities For Customer Service Supervisor Resume
- Strong knowledge and experience in Customers services background implementing quality methodologies
- Proven experience in decision making processes with a clear customer centric mindset
- Well versed in at least basic coaching skills
- Demonstrate a strong level of Netflix product knowledge and a commitment to quality and consistency
- Strong leadership in sales and managing people , strong call center knowledge
- Computer skills and knowledge of office software packages
7
Responsibilities For Customer Service Supervisor Resume
- Work effectively in a structured team environment
- Have a good analysis experience is valued
- Five (5) years of customer service experience in health plan/operations/administration and at least one year of managerial/supervisory experience
- Exceptional people management skills including theability to build and motivate teams and maximize performance
- Five (5) years of customer service experience in healthplan/operations/administration and at least one year of managerial/supervisoryexperience
- Proven ability to interact with cross-functional teams and keeps customer experienced top of mind
- Effectively present information to on-site and/or off-site senior management
8
Responsibilities For Customer Service Supervisor Resume
- Effectively communicate with all necessary personnel involved in container usage and requirements
- Strive for first contact resolution to efficiently and effectively solve customer service issues
- Customer relation / interpersonal skills
- Facilitate team development and improvement of others’ skills/knowledge
- Organizes and manages the customer service function to effectively respond to customer and sales personnel inquires and requests
- Effectively manage change to ensure departmental objectives are met
- Prior Customer Service Supervisor experience in a Call Center or Contact Center environment required
- Basic computer skills in Word, Excel, Power Point, and Outlook are essential
9
Responsibilities For Customer Service Supervisor Resume
- Proven experience as a call center supervisor or similar supervisory position
- Experience managing a 'remote' workforce and 2 years of supervisory experience
- Effectively handle internal/external customer calls and manages reporting on Customer Satisfaction
- Effectively communicate any changes to policies/procedures to staff
- Work with others to achieve a common goal effectively
- Ensure all HR and site policies are effectively implemented in the team and all HR related issues are managed properly
- Well organized and able to communicate effectively to all levels of customers
- Able to organize people and processes proactively and effectively
10
Responsibilities For Customer Service Supervisor Resume
- Make it easy for customers to do business with and create excellent customer service experience, increase customer satisfaction and loyalty
- Maintains a positive work environment and structure that supports self-directed teams to improve their skills, knowledge and capabilities
- Experience in leading a team as a strong advantage
- Team player with proven ability to work under pressure; demonstrates
- Communicate effectively in other European languages
- Provide direct supervision for pricing team; develop each associate’s skills according to goals and knowledge level
- Monitor team metric goals effectively report finding and manage team performance
- Mentoring and Guiding staff to desired results such as quality, quantity and intangible items that lead to the customer experience
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