Customer Service Intern Resume Sample
Allison Hamill
2045 Jocelyn Lake,
New York,
NY
+1 (555) 531 8443
Work Experience
International Customer Service Intern
09/2016
-
PRESENT
Houston, TX
- Price update validation after mass update occurs. Screenshot and sign off
- Printing Inventory Sheets at month end
- Filing on each desk
- Proofing of Orders
- Printing export docs
- Entering sales orders on high volume days
- Pulling data for audits
- Learn and utilize SAP
- Conducts time study and process analysis around CS current processes and responsibilities
Sales & Customer Service Intern
10/2012
-
04/2016
Chicago, IL
- Analyze non-phone work at the individual and department levels to help maximize phone coverage and productivity
- Perform analysis to determine appropriate metric; including After Call Work and Not Ready Time
- Conducts research and analysis of competitors and CooperVision
- Help improve service by analyzing call volumes and phone schedules to maximize coverage, in addition to determining schedules for non-phone processing
- Participates in outbound phone initiatives to gather customer feedback
- Assists with report analysis, report reconciliation, report creation and updating
- Participates in ongoing CS projects to add ideas and assist with documentation and reporting
- Responsible for communicating to CS leadership with observations, feedback, and ideas
Customer Service Intern
10/2005
-
07/2012
Phoenix, AZ
- Support customer service operations of countries in Asia Pacific
- Responsible for order entry, document processing, order monitoring and stakeholder management
- Prepare process reports, web orders and billings
- Assist opportunities for continuous improvement initiatives in cooperation with the team and respective process owners
- Actively seek opportunities for continuous improvement initiatives in cooperation with the team and respective process owners
- Print out B/Ls and distribute to team daily
- Print out Invoices, and the Price Detail sheet. Then separate by Rep ID and distribute to team
- Print out daily Certificate of Analysis and send out to customers. Include COA & Sending confirmation when providing back to CS Rep
Education
University of Phoenix - Colorado Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment
- Strong interpersonal, influencing, presentation, and communication skills
- Excellent mathematical skills required
- Strong organisational skills with high attention to detail. 6. Self-Starter, proactive, able to work independently with minimal direction
- Demonstrate clear communication skills in a positive and courteous manner
- Interpersonal and communication skills in English and French (both oral and written)
- Communication skills and interest for customer satisfaction
How to write Customer Service Intern Resume
Customer Service Intern role is responsible for software, interpersonal, english, reporting, finance, training, auditing, printing, manufacturing, research.
To write great resume for customer service intern job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Intern Resume
The section contact information is important in your customer service intern resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Intern Resume
The section work experience is an essential part of your customer service intern resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service intern responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service intern position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Intern resume experience can include:
- Overseas studying / working experience would be an advantage
- Study and propose strategies for building strong long term relationships with specific customers
- Experience of working in a customer service environment; this could be retail, contactcentre, telesales, etc
- Experience with eCommerce marketing or platforms is highly desired
- 3 + months of experience working in customer service
- Maintains good relationship within’ the unit with its colleagues as well as relationship with client and 3rd parties
Education on a Customer Service Intern Resume
Make sure to make education a priority on your customer service intern resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service intern experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Intern Resume
When listing skills on your customer service intern resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service intern skills:
- Fluent English language skills (both oral and written)
- Work effectively in a team but also pursue your individual responsivity
- Work safely, effectively, and efficiently to maintain a high level of professional and ethical standards in all business transactions
- Advanced skill in the use of Excel, Word and PowerPoint, Visio; including spreadsheet formulas, graphs and scheduling software
- Work experience in Contact Center/Web and/or business/procedural writing and reporting
- Strong Grammatical and Proof Reading Abilities
List of Typical Experience For a Customer Service Intern Resume
1
Experience For International Customer Service Intern Resume
- Facilitating Receptionist & Front Desk Responsibilities
- Collaborates with internal and external customers
- Supports CS and CVI objectives. Actively participates with the CS Team
- Identifies opportunities for improvements and provides solutions
- Keep accurate records and correspondence with customers. Analyze information from multiple systems to determine the best course of action
- Deliver prompt and professional solutions for customer order and technical inquiries via phone and email
- Enter data into ERP system to support projects and customer needs
2
Experience For Customer Service Intern French Speaking Resume
- College or Relevant high level studies or formal qualification on business, finance or supply chain
- Fluent in English & Finnish in verbal and written
- Exercise support in oversight of external providers (baggage repair, travel agency, translators) in cooperation with the departmental managers
- Ensure administrative control of department
- Ensure lost property process management and oversight
- Participation in short-term departmental and cross-departmental projects
- Carry-out analysis and departmental reports
- Interest in regulatory field is an advantage
3
Experience For Sales & Customer Service Intern Resume
- Process complaints and Customer Returns
- Manage short pay process; resolve issues in efficient and timely manner
- Respond to customers (internal and external) in timely and accurate manner
- Appropriate & professional use of email and internet
- Assistance with maintenance of certificate holder list, process of insurance certificates
4
Experience For Customer Service Intern With English Resume
- Make customer welcome calls
- Passion for education and travel
- Native Spanish and fluency in English
- Observation of Customer Inbound Calls through Contact Center
- In charge of all administrative tasks from the moment the student books till his/her departure. This includes but it is not limited to: sending reservations confirmations and invoices, booking flights, recovering outstanding balance recovery, booking changes, follow up with schools, etc
- Native Flemish speaker and very good English language skills
- Excellent organization skills, structured and accurate
5
Experience For Customer Service Intern Spanish Speaking Resume
- Ensuring upselling of insurance, flights, transfers, etc
- Supporting the country product managers are continuously improving the quality of our services and information to our students
- Succeed in stressful situations
- Open, communicative and team-oriented personality
- Energetic, flexible personality and entrepreneurial spirit
6
Experience For Customer Service Intern Resume
- Bachelors (3rd or 4th year) or Masters students in Mechanical/Electrical/Finance/Business/Communications
- Have Fluent level of English
- Fluent Italian & English knowledge
- Exercise independent judgement consistent with department guidelines
- 1 or more courses taken in Microsoft Office
- Fluent English & German knowledge
- Analyze cost data
List of Typical Skills For a Customer Service Intern Resume
1
Skills For International Customer Service Intern Resume
- Foster strong team atmosphere as well as support internal and external customers
- Well organized with attention to detail with the ability to carry out tasks independently and excellent time management
- 3+months of work-related experience with customer interaction
- Multi-task and have a strong grasp on time management
- Experience in customer service is an advantage
- Professional demeanor with strong business acumen
- Answering phones and directing customer inquiries (eventually managing inquiries)
- Proofreading and editing technical documents
- Training in Business Administration/global marketing or related field is a requirement
2
Skills For Customer Service Intern French Speaking Resume
- Leveraging interviews, performance metrics and benchmarking data, assess PG&E’s current customermaturity
- Maintaining and organizing customer Correspondence records
- Studying and preparing Organizational Charts of the major customers with brief profiles of decision makers
- Preparing campaign letters for customers
- Working with Company’s CRM Software
- Processing protolab requests
3
Skills For Sales & Customer Service Intern Resume
- Processing sample requests
- An exciting and challenging working environment in a growing market of water in one of the most successful global technology and science company
- Assist in developing and constructing Standard Operating Procedures (SOP’s) in Customer Service
- Assists in developing department procedures (desk procedures and operating)
- Occasional standing and walking
- Creation of Customer Service Training Material including
- Proactively responding to client queries and advising customers on EF
4
Skills For Customer Service Intern With English Resume
- Involvement in ordering and preparing loss runs and motor vehicle reports as directed
- Data entry – pricing, order instructions, etc
- Pressure retaining equipment (pneumatic and hydraulic pressure generators/testers, gauges and calibrators)
- Support the Head of Customer Service Training & Quality on other tasks, as and when required
- Tertiary students majoring in Business Information Technology/Computer Science
- Support Customer Service Supervisor and Manager in tracking metrics
- Assist in resolving customer issues that have been escalated to the corporate level
- Assist in organizing Customer Meetings / Events
5
Skills For Customer Service Intern Spanish Speaking Resume
- Process orders and product reservations accurately and timely via phone, email, and fax using the Oracle data management system
- Ensure administrative aspects tracing (letters, claims management admin)
- Process orders received fax, mail, internet, EDI or other methods according to established department policies and procedures
- Understand ISO and auditing processes
- Set-up and process dead files; conduct miscellaneous filing
- Critical, strategic thinking and ability to analyze and trend information
6
Skills For Customer Service Intern Resume
- Customer relationship building through several channels
- Interface with appropriate subject matter experts for updates required to technical documents
- Exceptional Microsoft Office Suite (Word/Excel/Access)
- Initiative to plan, be organized & proactively follow-up
- Measurement equipment (multimeters, calipers, micrometers, etc)
- Office machines (computer, copier, fax, etc)
- Quick study to processes, systems and reports
- Quickly identify and prioritise issues, create solutions and meet deadlines. 8. Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones
- Qualification in Sales
7
Skills For International Customer Service Intern Resume
- Self-sufficient, result-oriented and teamwork spirit
- Adapt to the cultural and local realities of international customers
- Current undergraduate or graduate student
- Support all customer service coordinator for daily file work
- Responsible for daily report and data collection
- Communicate with customer about order information
- Familiarise yourself with the various customer journeys to find the FT.com Help pages and customer service contact details
- Liaise with customers that have previously provided feedback (via an email survey) to book phone appointments
8
Skills For Customer Service Intern French Speaking Resume
- Collect quantitative and qualitative feedback directly from customers through telephone discussions
- Collate the feedback into thoughtful and informative recommendations
- Current Enrollment in Hungary or in the EU
- Fluent Finnish (both oral and written)
- Provide support on master data update
- To assist in ad-hoc report and data entry if required
- Computer literacy – MS Office, Powerpoint
- Support Customer Service team in Continuous Improvement projects
9
Skills For Sales & Customer Service Intern Resume
- Assist the Customer Service Supervisor with monthly Quality Assurance and Scorecards
- Temporary Customer Service Coordinator needed between the dates March, 15th 2018- July, 30th 2018
- Follow up customer confirmations with schools
- Book Flights and health insurance
- Take care of student’s problems when they are abroad
- Deal with visa application process for the students, fill the forms and follow up visa appointments, also results
10
Skills For Customer Service Intern With English Resume
- Maximize your potential to optimize the quality and efficiency of our customer satisfaction
- Can work in multiple offices in Istanbul
- Initially shadow the corporate escalations team across all of the products that we support at a tier 3 level
- Help manage some of our smaller products, such as Fandango Rewards and FanShop, at a customer service operational level which is typically done at the call center
- Shadow our project manager to gain a broader view of the department
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