Customer Service Coordinator Resume Sample
Albert Gorczany
677 Carley Corners,
Philadelphia,
PA
+1 (555) 544 4752
Work Experience
Senior Customer Service Coordinator
02/2017
-
PRESENT
Houston, TX
- Upgrading customer’s discontinued products
- Monitor telephony queue time data to maximize productivity
- Providing assistance by telephone both inbound and outbound, email and chat to customers and business partners concerning escalated and special request events
- Research, diagnose, assess and resolve problems or issues timely and professionally within the established service level
- Communicate with customers and business partners when necessary to monitor and resolve escalations including handling of Office of the President (OOP), NSAT and Confirmit Surveys
- Knowledge of EWP contracts and ability to evaluate and approve special fees as requested
- Meet regularly with assigned EWPs to review performance, identify skill gaps and develop actions plans as necessary. Consistent review of KPI’s, NSAT, client feedback, invoice and service level compliance is required
Customer Service Coordinator
11/2010
-
10/2016
Houston, TX
- Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards (SLA’s/KPI’s). Including but not limited to
- Audit of SLA’s and Customer Portals
- Organize planned/preventative maintenance (PMI’s), installation and survey activities in accordance with published processes to agreed performance standards. Including but not limited to
- Customer Service functions that support the key organizational objectives
- Reporting and Monitoring of multiple sources of data and websites
- Order Entry of goodwill orders
- Website and database updates
Customer Service Coordinator Summer Internship
06/2008
-
07/2010
New York, NY
- Monitor trends for parts, equipment and meter replacements and address concerns with EWPs
- Ensure that EWPs are provided and using training materials and are provided the most up to date information regarding product and service changes at Pitney Bowes
- Work as partners with and provide guidance and feedback to Extended Workforce Associates (EWA) to ensure completion of all tasks and to meet all our client’s expectations
- Analyze changes to find ways to reduce costs and improve quality of our services
- Continuous Process Improvement focus, recommending changes when necessary and assists in implementation of new processes
- Evaluate customer service assignments and determine actions required
- Excellent German Verbal and Written skills
Education
Virginia Commonwealth University
2003 - 2007
School's Degree in Related Discipline
Professional Skills
- Outstanding interpersonal skill set and the ability to communicate effectively using strong written and verbal skills
- Excellent data entry skills, communication skills and a problem solving attitude
- Organized, strong customer service skills, ability to multi-task, good communications skills both oral and written
- Excellent time management skills and prioritizes activities well
- Strong interpersonal and communication (verbal and written) skills; have excellent phone etiquette
- Analytical skills and communication skills
- Demonstrate excellent interpersonal skills and be able to work in a diverse and multicultural environment
How to write Customer Service Coordinator Resume
Customer Service Coordinator role is responsible for computer, customer, organizational, interpersonal, english, excel, microsoft, powerpoint, analytical, organization.
To write great resume for customer service coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Coordinator Resume
The section contact information is important in your customer service coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Coordinator Resume
The section work experience is an essential part of your customer service coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Coordinator resume experience can include:
- Excellent English verbal/written communication skills and organizational skills
- Demonstrated planning and organizing, skills. Proven record of controlling parallel and multiple tasks and projects
- Good interpersonal skills and the ability to build effective working relationships in a diverse, fast paced office environment
- Effective time management and strong follow – up skills
- Strong communication skills and the building of effective relationships
- Relationship management and influencing skills Intermediate computer skills (MS Word, Excel, PowerPoint etc.)
Education on a Customer Service Coordinator Resume
Make sure to make education a priority on your customer service coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Coordinator Resume
When listing skills on your customer service coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service coordinator skills:
- Excellent follow-through, ability to meet deadlines, decision making and multi-tasking skills, and excellent communication skills
- Strong communication skills with excellent interpersonal skills both in written and verbal correspondence
- Excellent people skills – effectively managing relationships both externally and internally
- Excellent listening skills and superior verbal and written communication skills
- Have excellent Excel skills. Also SAP skills are highly appreciated
- Good manner, Good inter-personal skills and a good team player
List of Typical Experience For a Customer Service Coordinator Resume
1
Experience For Senior Customer Service Coordinator Resume
- Engaging and effective communication skills, written and oral
- Demonstrated ability to communicate effectively, problem solve, and develop relationships
- Excellent PC skills needed, and technical aptitude
- Strong written and verbal communication skills to work with customer, sales, and supply chain
- Excellent communication skills both verbal and written across all business levels (internal & external)
- Excellent oral and written communication skills, leadership, initiative and judgment
- Possess solid phone skills
- Strong communicator capable of building solid working relationships
- To process customer sample, dry goods and cased goods orders accurately and to agreed timelines, providing an outstanding level of Customer Service
2
Experience For Enjoy Life Foods Customer Service Coordinator Resume
- Proficient computer skills, including Microsoft Office, database systems and related design software
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- To verify the goods received tallies with Packing List once warehouse operations had checked the goods
- Proven experience of meeting targets
- Accurate and well organised individual with strong problem solving skill and a flexible approach
3
Experience For Benefits Customer Service Coordinator Resume
- Proficient-to-advanced M/S Office skills including Excel, Word, Outlook and PowerPoint
- Organizational skills and the ability to manage multiple projects while keeping up with daily responsibilities
- Liaise with other departments as and when necessary to effectively process orders and satisfy customer requirements
- Customer service and/or data entry experience or 2-4 years of call center experience required
- Demonstrated customer service orientation with 3 to 5 years’ experience in related customer service role
- Effectively and efficiently address customer complaints and concerns. Report customer dissatisfaction to supervisor for follow up and improvement
- Resolve deductions and communicate effectively with all involved parties
- Microsoft Office skills, including Word, Excel, PowerPoint required
- Technical skills to learn new systems
4
Experience For Customer Service Coordinator, Investments Resume
- People skills (approachable, friendly and confident) and team worker
- Superior organizational skills and the ability to complete multiple tasks simultaneously
- A strong ability to understand and prioritize personal, team and business goals
- Two years’ experience as and EWA at Pitney Bowes strongly desired
- Effectively handle interpersonal interactions at all levels and handle highly sensitive
- Multi-task with proficient computer skills
5
Experience For Customer Service Coordinator Pricing & Tenders Resume
- Possess organizational skills to maximize productivity
- Conducting root cause analysis of customer issues and proposing solutions to improve overall customer experience
- Building and supporting positive, effective relationships across the continuum and with the patients and communities we serve
- Woking to achieve agreed KPI’s and targets as prioritised by the Internal Managers
- Developing strong relationships with “in-market” customer care teams
- Validating suppliers invoices
- Working experience with Enterprise Print Management System
- Participates in daily staff meeting, communicating with staff regarding upcoming jobs, answering questions about existing jobs, helps set priorities, etc
6
Experience For Customer Service Coordinator & Department Admin Resume
- Good in English speaking, writing, listening and reading
- Has strong proficiency with computers including navigating between multiple screens, typing quickly and accurately, using various programs
- Has a strong working knowledge of software testing and has applied that knowledge across a number of projects in a team setting
- Experience dealing with the public, specifically relating to request for information and/or products
- Build trusting and solid relationships with our customers and commercial partners by responding to enquires in a timely and professional manner
7
Experience For Customer Service Coordinator Summer Internship Resume
- Develop strong relationships with assigned customers and all internal/external business partners regarding all ordering aspects
- Customer Service experience addressing phone calls, emails and correspondence regarding products
- Provide a legendary experience for all customers by connecting and providing solutions
- Experience assembling/disassembling oilfield equipment is an asset
- Experience in dealing with internal & external customers including top management, auditors, authorities and advisors
- Hands-on experience in testing complex business applications and understanding large complex environments,
8
Experience For Customer Service Coordinator Peoria Resume
- Monitor HES team activities, providing support and coaching as needed to assure compliance with program policy, procedures, and quality customer experiences
- Field requests for tank strapping needs. Use reporting to prioritize requests. Provide the results to both customers and supervisor
- Orderly, conscientious and self-driven in priority setting and taking tasks at hand
- PeopleSoft 8.0 Supply Chain (order entry, billing, shipping) experience
- Demonstrates business judgment by knowing when to work independently and when to collaborate
- Works as an effective and proactive team player; understands the importance of supporting our customers and sale’s team
- Efficiently communicate to users at varying skill levels
- Receive, validate and enter customer orders accurately and timely using Optical Fiber’s PeopleSoft order management system
- Represent Corning Cable Systems to the customer in a highly effective, professional manner
9
Experience For Logistics Customer Service Coordinator Resume
- Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern
- Committed to providing excellent customer service to internal and external customers, preserve confidential information, be reliable, dependable and organized
- Ensure validation of responses from relevant stakeholders across functions and countries before sending responses to concerned SCIEX team
- Maintain solid customer relationships by handling questions, concerns and issues with speed and professionalism
- Assist in training new hires once experience level has been established
- Experience working with ERP/MRP systems
- Project or Account Management or Customer Service experience in a Professional Office setting
- Prioritize and plan work activities; use time efficiently; and work with deadlines without being prompted and without excess supervision
10
Experience For Koch Customer Service Coordinator Resume
- Experience with invoicing, service quotes
- Previous experience in a Pharmaceutical or Manufacturing environment
- Experience processing orders from receipt to delivery
- Have a flair for coaching & a desire to upskill the business in all things customer centricity
- Knowledge and experience in the use of integrated planning systems
- Customer Service experience in a business setting (ex. Call centers)
- Have a solid working knowledge of Microsoft programs
- Develop good understanding of internal and external contacts and resources
- Ensures all customer orders are scheduled accurately and prior to the daily cutoff time to prevent production and shipping errors
List of Typical Skills For a Customer Service Coordinator Resume
1
Skills For Senior Customer Service Coordinator Resume
- Excellent business communication skills (spoken and written) /li> -Advanced problem solving/troubleshooting skills
- Able to manage and prioritize multiple tasks by using good organization skills and able to identify situations where a sense of urgency is required
- Strong communication skills and excellent customer service orientation
- Good communication skills with a strong focus on customer service
- Proven skills in effective staff and client management
- Good prioritisation: able to reach decisions quickly and effectively
- Strong listening, writing, analytical, confrontational, and negotiation skills are necessary
- Strong natural problem solving and analytical thinking skills
2
Skills For Enjoy Life Foods Customer Service Coordinator Resume
- Strong technical and system skills including but limited to MS Office suite (Excel, Word, Outlook, PowerPoint)
- Strong analytical and problem solving skills with cross functional teams
- Excellent computer skills including Microsoft Word, Excel and SAP R3
- Numerate and have strong problem solving skills
- Strong communication skills and confidence in dealing with numerous stakeholders and an ability to be resourceful
3
Skills For Benefits Customer Service Coordinator Resume
- Strong communication skills, particularly in short form writing which is characteristic of social media
- Good analytical skills, thinking outside the box
- Excellent multi-tasking and analytical skills
- Excellent relationship building skills with key internal contacts
- Excellent bookkeeping and organizational skills
- Excellent Communication, memory, organization and planning skills
4
Skills For Customer Service Coordinator, Investments Resume
- Strong resolution orientation with outstanding communication and customer service skills
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, and management team
- Good computer data entry and retrieval skills, ability to think on your feet
- Work requires strong organizational skills in order to manage multiple tasks
- Strong written and verbal communication, attention to detail and ability to work effectively under pressure, problem solve and work without direct supervision
5
Skills For Customer Service Coordinator Pricing & Tenders Resume
- Strong organizational skills along with detail orientation
- Good communication skills in both verbal and written English and Russian, other CSC languages are an advantage
- Strong oral and written communication skills across all levels of organization
- Fluent English with excellent communications skills written and oral.
- Excellent interpersonal and communication skills with stakeholders
6
Skills For Customer Service Coordinator & Department Admin Resume
- Strong attention to detail and organizational skills is mandatory
- Effectively manage priorities to facilitate business goals in areas of customer satisfaction and achievement of customer support expectations.Search Jobs US
- Effective communication skills to work with cross-functional global teams
- A good team player, with well-developed communication skills
- Communication - advanced (excellent communication skills and ability to influence others ; highly service orientated)
- Outstanding listening, comprehension, reasoning and communication skills
- Outstanding communication with skills, both written and verbal
7
Skills For Customer Service Coordinator Summer Internship Resume
- Using ERP Systems, effectively manage customer inventory levels
- Computer skills required including proficiency using Microsoft Office software, Excel, Access, Google Docs and PowerPoint
- Innate problem solving and critical thinking skills required
- Experience in working under pressure to meet deadlines and cofnlicting priorities
- Make analytical database queries and effectively use the resulting data for making informed decisions
- Strong attention to detail, experienced at building relationships and working across many different areas
- Are good in building good relationships and work efficiently with customers and internal contacts
- Proficient computer skills, including Microsoft Office, database systems and knowledge of AutoCAD and related design software
8
Skills For Customer Service Coordinator Peoria Resume
- Customer service experience 4 years of customer facing experience
- Customer service experience in Financial Services or 2 years of customer service experience in Banking
- Problem solving/conflict resolution skills
- Problem solving skillset and mentality
- The ability to provide exceptional customer service skills while efficiently multi-tasking in a fast paced environment
- Sound track record of outstanding customer communication skills
9
Skills For Logistics Customer Service Coordinator Resume
- Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required
- Communicates effectively and appropriately maintaining rapport with customers
- Effectively communication to customers, couriers, and other operation departments regarding accurate fulfillment
- Years of Experience: 3+ yrs relevant Customer Service experience providing customer service over the phone
- Financial understanding and numerical skills
- Work independently and effectively multitasking in a fast-paced, noisy office environment
- Well developed keyboarding and personal computer skills
- Multiskilled and multitasking experience is essential
- Related experience and/or training; or equivalent of education and experience combination
10
Skills For Koch Customer Service Coordinator Resume
- Superior organisational, time management and multi-tasking skills
- Monitor inventories, allocation of goods, transportation needs, loading procedures, trailer substitutions, and consolidation of orders
- Exhibits a strong customer service orientation with a strong sense of urgency to respond to internal customer needs
- Leadership skills and self-motivated
- High proficiency in English for daily communication (German language skills are not mandatory, but an advantage)
- Demonstrated strong sense of teamwork
- Knowledge of Microsoft Office Suite – Intermediate to Advanced Microsoft Excel Skills (pivot tables, lookups)
- Communicate effectively, both written and oral, and influence with other departments and levels of the organization
List of Typical Responsibilities For a Customer Service Coordinator Resume
1
Responsibilities For Senior Customer Service Coordinator Resume
- Have excellent tone, grammar and verbal skills
- Excellent computer skills to perform this job and produce error free work
- Good computer data entry and retrieval skills, ability to think on your feet
- Solid research and follow-up skills
- Outstanding verbal and written communication skills
2
Responsibilities For Enjoy Life Foods Customer Service Coordinator Resume
- Evaluate homeowner's repair issues to determine if they are warrantable items. Communicate effectively if they are not warrantable items
- Good Hands on experience of Word/Excel & Power point
- Communication skills (written and verbal) - ability to identify customer needs
- Knowing how to prioritize tasks while also being flexible when unexpected situations occur
- Maintaining strong relationships with customers
- Works as an effective and proactive team player; understands the importance of supporting our customers, sales and engineering teams
- Have experience from working proactively, using own initiative and results orientated focus on outcomes and drive actions
- Possess strong decision making ability and pay close attention to detail
- Possess a strong work ethic and team player mentality by sharing responsibility for achievement of goals and objectives
3
Responsibilities For Benefits Customer Service Coordinator Resume
- Multi-national working experience is advanced
- Verify invalid codes, pricing, weight and lead times
- Two (2) years Customer Service experience in a manufacturing environment
- Customer Services Experience: Query Resolution: Relationship Building
- Two (2) years Customer Service experience in an industrial product distribution or manufacturing environment
- Experience working a call centre or customer service environment
- Call center experience and/or being technologically savvy
- Experience with computerized inventory system (data entry, customer order entry, pick slip generation, invoicing)
- One year’ relevant experience in shipping and transportation coordination or related job
4
Responsibilities For Customer Service Coordinator, Investments Resume
- Have the ability to plan and prioritize own work efficiently taking into account deadlines and service standards
- Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential
- Demonstrate ability to present information in a way that reflects positively upon the organization
- To provide excellent customer service for customers, both internal and external
- Previous client and customer service experience
5
Responsibilities For Customer Service Coordinator Pricing & Tenders Resume
- Customer service experience is an advantage,
- Cooperate with support consultants in specified field
- Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
- Contact a large volume of dormant account customers daily in a highly effective manner
- >2 years experience in a customer service role
- Deliver excellent customer service and lead by example
- Build effective relationships with internal and external customers (Customer Facing)
- Responsible for the supervision of the inbound and outbound traffic related to customer orders and the delivery process of goods
6
Responsibilities For Customer Service Coordinator & Department Admin Resume
- Experience with distributor markets is highly desired
- Good business acumen with positive solutions-oriented approach and ability to build productive relationships
- Strong attention to detail with ability to analyze data
- Work under pressure and balance numerous customer priorities
- Document and maintain detailed operational customer relationship information to enable seamless coverage and effective team collaboration
- Establish and enhance effective communication channels with appropriate partner functions throughout supply chain, finance and commercial
- Develop and maintain strong relationships with all customers
7
Responsibilities For Customer Service Coordinator Summer Internship Resume
- Manage finished goods, components, spares shipments and paperwork to customers
- Past PeopleSoft/SAP experience would be highly desired but is not mandatory
- First experiences with Project Management
- Likes to challenge the status quo, but also a strong team player
- Validate production files for print-readiness (digital file preflight)
- Ideally experience of SAP
- 4PL or similar Control Tower experience an advantage
8
Responsibilities For Customer Service Coordinator Peoria Resume
- Good command of both written and spoken English and Chinese (especially English)
- Experience on supply chain analysis tools (Oracle, ERP, SAP, OTM, GT Nexus, etc) an advantage
- Excellent exposure and knowledge of LC transactions
- Plan and execute to customer requirements with excellent follow through
- Manage multiple tasks simultaneously, and prioritize assignments
- Experience using computer for data tracking and record keeping
- Experience in resolving conflict and problem solving, sometimes in a stressful environment
- Experience in customer service or dealing directly with customers, such as: Airline, Inside/Outside Sales, Financial Services/Banking
- Prioritization of customer 's taking into account contractual response times, management escalations and the customer needs
9
Responsibilities For Logistics Customer Service Coordinator Resume
- Participate in ensuring excellent data quality and the integrity of the database
- 3 – 5 years customer service, Finance and/or executive assistant experience
- Epicor/SAP experience – preferably within the Order Management modules
- CRM experience – preferably Salesforce.com
- Experience and knowledge of Microsoft Excel
- Supporting the sales and consulting teams by communicating information regarding customers’ available credit
- Dealing with all incoming emails – internal and external - and responding to customers’ needs
- Tracking shipments for customers and providing assistance in expediting
- Answering calls and emails, logging them and allocating them to the most appropriate technical resource
10
Responsibilities For Koch Customer Service Coordinator Resume
- Developing and continually improving business processes and interdepartmental functioning
- Managing complex model: by influencing stakeholders` decisions and actions by aligning on the internacl processes and policies
- Working on order fulfillment activities including and not limited to managing direct customer orders
- Willing of working in an international environment
- Ensuring customer orders are managed in line with the Commercial Demand Plan, with a view to maximising availability and sales
- Communicating standards and ensuring customer connectivity to our system, processes and workflows
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