Coordinator Customer Service Resume Sample
Roy Batz
5819 Hilpert Shoals,
New York,
NY
+1 (555) 107 9438
Work Experience
Executive Coordinator, Customer Service
03/2016
-
PRESENT
San Francisco, CA
- Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
- Answer and/or facilitate product Application and Capability Questions
- Coordinate sample and literature requests between Metl-Span and the Brand Customer
- Facilitate Estimates: Send Quotes to Metl-Span when required for Estimating; Review for quote request completeness; facilitate within the Brand when additional information/clarification is required; ensure responsiveness on both sides and follow up when required
- Review IMP Specifications
- Track and Follow-up on IMP Quotes, report win/loss and competitive info to Brand and Metl-Span
- Support: Provides department with administrative and customer service support. Coordinates schedules, makes appointments, and establishes agendas. Screens incoming phone calls and mail
- Willingness to work a flexible schedule for peak times; excellent verbal and written communication skills as well as excellent customer service skills
- Obtain a valid Pharmacy Technician License/Certification/Registration as required by State laws
Customer Service Account Coordinator
12/2009
-
10/2015
San Francisco, CA
- Zero - 1 year's relevant work experience
- Obtain a Pharmacy Technician certification, license or registration based on applicable state laws
- Obtain applicable certification, license and/or registration based on required State law
- Ensure and verify feedstock availability
- Providing and prioritizing sales work orders to production floor in a timely manner
- Maintain inventory levels appropriate for the operation
- Assists in determining the status of purchase orders and expedites to meet unforeseen conditions
- Responsible for tracking daily past due purchase orders from suppliers
Customer Service Installation Coordinator
02/2006
-
06/2009
Dallas, TX
- Reviews safety stock levels monthly
- Responsible for third party raw material drop shipment receipts
- Responsible for daily procurement of raw materials to support the product lines for sales orders and non-sales related transactions
- Maintains a clean open order report to ensure purchases are processed and delivered on time and at cost
- Manages new product introduction and revision changes with the vendors
- Ensure engineer’s job pack information is available using the IPT texting process
- Manage and maintain RMA Material Stock – spares, components and LRU’s
Education
University of Phoenix - Utah Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Effective communication skills in writing, verbal and active listening skills to respond to internal and external requests for information
- Communicate effectively, strong written and oral skills to respond to internal and external requests for information
- Strong and flexible work ethic, excellent organizational and communication skills with close attention to detail, reliable, responsible and punctual
- Strong problem solving, organizational and planning skills
- Strong analytical and problem solving skills with structured approach
- Possesses excellent written and verbal communication skills and provides superior quality customer service with maximum emphasis on problem resolution
- Excellent communication skills with customer focus at all times
How to write Coordinator Customer Service Resume
Coordinator Customer Service role is responsible for training, customer, interpersonal, retail, credit, database, procurement, purchasing, security, shipping.
To write great resume for coordinator customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Coordinator Customer Service Resume
The section contact information is important in your coordinator customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Coordinator Customer Service Resume
The section work experience is an essential part of your coordinator customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Coordinator Customer Service resume experience can include:
- Build strong relationship with the customers, ensuing strong CAS results by regularly making follow-up calls to customers at the completion of each transaction
- Interpersonal communication skills actively listening to callers and understanding needs
- Exercise innovation, persuasion & influence skills in solving problems
- Attention to customer needs and prioritization of customer experience
- Quality focused problem solving with experience with Multi-tasking
- Experience in a supply chain management/ planning or manufacturing / technical role
Education on a Coordinator Customer Service Resume
Make sure to make education a priority on your coordinator customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Coordinator Customer Service Resume
When listing skills on your coordinator customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical coordinator customer service skills:
- Excellent customer service skills – customer comes first attitude
- Computer Literate and good keyboard skills
- Good team player & high stakeholder management skills
- Good computer knowledge and communication skills
- Communicate effectively on the phone requiring continuous speaking and listening
- Experience in quoting, order management or shipping of isotopes or dangerous goods
List of Typical Experience For a Coordinator Customer Service Resume
1
Experience For Customer Service Account Coordinator Resume
- Experience of Customer Service, Sales Coordination or Supply Chain Expert
- Training in shipping, import, export and global trade compliance principles
- Resolving and monitoring of customer (internal and external) issues via phone and email in an efficient and timely manner
- Generating and analyzing reports of daily operations to proactively prevent errors
- Packing and shipping
- Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed
- Accountable for tracking and developing metrics on CP performance
2
Experience For Customer Service Installation Coordinator Resume
- Works the Customer Service Window or Transcripts Window as needed and assists with answering the main telephone line as needed
- Reviews team members overall performance in the customer service area and provides constructive feedback during regular 1:1’s and on an adhoc basis
- Documentation of shipping information in SAP
- Documentation of received units on FH lab tracking sheet
- Reduce SAC Longstanding containers as per agreed targets
3
Experience For Customer Service Program Coordinator NGO English Resume
- Guest Focused - willing to assist fellow team members with Systems and Login Credentials
- Process & manage all shipping activities at GSK Cork
- Prepare the shipping schedule for the site and manage the Conformance to Ship Metric
- Work with quality team to ensure batches are passed for use and all required documentation is prepared for each batch leaving the site
- Coordinate all customer requests for sources from first enquiry to arrival on site and then disposal, including
- Written quotations provided in agreed format and timeframe, including price and lead time, delivery and payment terms for all sources
- Assist and coordinate the handling of customer service support for the account base as defined by Customer Service Manager and Sales Leadership
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, relative to all accounts
- Follow up on outstanding letters of credit from A-Z
4
Experience For Customer Service Rep / Case Coordinator Resume
- Assist in scoping out new opportunities with current and potential customers
- Cross functional understanding of rail operations
- Comfortable working to tight timelines; able to respond to the unexpected in a calm professional manner
- Juggle multiple tasks simultaneously while executing flawlessly
- Assists management staff with special projects as needed
- Perform weekly SAP download transactions to support warranty database
- Communicate with BlueCity leadership and Operations Crewmembers on a daily basis to ensure our Customers’ needs are met
- Claims support and coordination with claims desk
- Persistent and result oriented
5
Experience For Customer Service / Inside Sales Coordinator Resume
- Exhibit an operational mind-set with reliable and efficient performance with focus on constant, sustainable and timely delivery
- Research customer’s issues/inquiries independently and engage the appropriate department for resolution
- Contact parties involved to acquire information about the vehicle’s condition at each point
- Provide gatekeeper and Application Security Officer (ASO) responsibilities for the all Customer Service Systems and Technology
- Assist with financial management of the Customer Service department
6
Experience For Customer Service Work Flow Coordinator Resume
- Perform vendor expense and responsibility research
- Develop project related documentation for Customer Service
- Provide administrative assistance to the Customer Service and Contact Center Operations Management team
- Work with warehouse team to ensure all customer orders are prepared in time and in accordance with customer requirement specifications
- Liaise with transportation partners to ensure all transportation requirements are arranged for each shipment
- Follow up of open quotes to maximise conversion to orders
- Order confirmations provided in a timely manner upon receipt of customers’ purchase order
- Actively work with source providers and customer to manage all open source orders to all stage of the order management processes are completed efficiently
7
Experience For Customer Service Administrative Coordinator Resume
- Work with the customer and freight forwarder to ensure all sources are shipped on time with adherence to all GTC and legal requirements
- Maintenance of detailed records of all spare parts transactions in a central location
- Ensure non-standard matters (e.g. commercial terms/letters of credit, shipments to new international regions) are escalated in a timely manner to the most appropriate person
- Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to Territory Sales Reps, and Senior Leadership team through reporting and analysis to ensure flow of delivery to customers
- Process and coordinate all sales orders from start to finish. Analyze all orders to ensure accuracy in terms and pricing, a correct address, compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues
- Provide assistance and follow-up on a daily basis to the Customer Service Manager, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the respective account base
8
Experience For Customer Service & Logistics Coordinator Resume
- Following specified account terms and existing Company policies, procedures and programs ensuring accuracy for all account order commitments, relative to terms, pricing, product information, stock availability, routing, product delivery, UPC codes or any other agreed upon specialty services, handling and/or compliance guidelines
- Coordination and input of day to day customer orders processing on Hologic’s Oracle business system for the Breast and Skeletal Health distributor markets in Middle-East & Africa
- Maintaining a constructive relationship with various Hologic departments (Sales, Marketing, Service, Finance, …), helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of processes
- Ensuring good and accurate maintenance of customer information and equipment details on Oracle and other databases used within the department
- Maintain a working and up-to-date knowledge of relevant Hologic products
- Creation and review of letter of credit documents in compliance with international standards and company policies
- Support and provide cover for colleagues in the event of absence i.e. vacation, course attendance etc
- Provide back up to other regions as required
- Coordination and input of day to day customer orders processing on Hologic’s Oracle business system for the Breast and Skeletal Health distributor markets in Europe, Middle-East & Africa
9
Experience For Coordinator, Customer Service Temp Resume
- Maintaining a constructive relationship with various Hologic departments (Sales, Marketing, Service, Finance), helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of processes
- Follow up on outstanding letters of credit from A-Z (as back up)
- Provides coordination and logistics support in preparation and during special facility events
- Creation and review of letter of credit documents in compliance with international standards and company policies (as back up)
- Coordinates with suppliers of the fixtures/furnishings for the maximum use of available office and storage space
- Provide regular account status reports and summaries as required by Sales reps
10
Experience For Customer Service Project Coordinator Resume
- Coordinate Account sample requests, both internal and external
- Assist Customer Service Manager with system maintenance, special projects etc. (as required.)
- Understand both customer transportation needs and CP’s service capabilities and act as a conduit to support Customer and CP requirements
- Clarify CP service offerings and tariff items
- Address customer inquiries and customer identified problems
- Continuously identify service improvement opportunities to reduce costs and increase performance
- Actively manage account performance on a daily basis; manage loads to meet due dates, monitor service delivery KPIs and take corrective action as required. Identify and assist in the resolution of any systemic problems
- Provide shipment information and expedites shipments to meet customer requirements
List of Typical Skills For a Coordinator Customer Service Resume
1
Skills For Customer Service Account Coordinator Resume
- In healthcare billing, collection, customer service, cash posting, and administrative support experience with a multi hospital system
- Experience tracking shipments as part of investigative process
- Experience selling spare parts in an industrial market
- At least two (2-3) years experience in Customer Service at manufacturing facility
- Demonstrated ability to deliver on customers service excellence in a busy, challenging environment
- Experience working in a global environment with customers with different cultures, languages and expectations
- Experience working with ERP systems along with all Microsoft 365 programs
2
Skills For Customer Service Installation Coordinator Resume
- Good understanding of local operational & market practices
- Possess a strong working knowledge of "R"Us computer systems
- Ensure all shipments are prepared in accordance with Dangerous Goods, IATA and all other shipping regulations
- Communicate key information to allow for effective resolution of customer issues with internal stakeholders
- Demonstrated proficiency with MS Office Suite software (mainly Word, Excel, PowerPoint and Outlook)
- Strong proficiency to communicate with key stakeholders on different levels inside and outside of the organization
- Team sports experience considered an asset
- Help transform Customer Service dept into a proactive versus reactive organization in a way that creates a superior customer service experience
- Experience of SAP or similar ERP system
3
Skills For Customer Service Program Coordinator NGO English Resume
- Up to 2-3 years’ experience in customer support and coordination
- Experience in a office environment
- Experience with MFG PRO order entry system helpful
- Strong team player with the ability to be able to contribute new ideas
- Cooperate with others on multiple work assignments to achieve team goals
- Documentation of customer experience as well as any data
- Strong ability to communicate, lead, challenge and influence in a cross functional environment
- Demonstrate drive and enthusiasm
- Well organized, ability to manage priorities and produce accurate work in a pressured environment
4
Skills For Customer Service Rep / Case Coordinator Resume
- Typically requires 1 year of related customer support experience
- Excellent knowledge of MS Office, in particular Excel
- Good appreciation of transport
- Strong command of Arabic & English languages
- Multi-task various priorities and manage multiple projects
5
Skills For Customer Service / Inside Sales Coordinator Resume
- Work independently and prioritize tasks as well as contribute to the overall Customer Service operations team
- Receiving incoming phone calls, assess suppliers and customer needs, and providing resolutions
- Reviewing inbound and outbound loads using truck scale system
- Communicating with internal and external departments regarding transactions
- Performing various accounting/data entry function
- Educating and encouraging customers to use CP’s online tools to access shipment information
6
Skills For Customer Service Work Flow Coordinator Resume
- Monitoring acceptance, planning and accommodation of all American Airlines Cargo products to ensure compliance
- Processing documentation required for each transaction in an efficient and compliant manner
- Supporting local and regional leadership requests for data
- Willing to be available as required on a 24x7 basis
- Reconciling inventory discrepancies
7
Skills For Customer Service Administrative Coordinator Resume
- Working knowledge of CRM systems; e.g. Oracle, SAP, Siebel
- Tracking shipments and deliveries
- Inquiring and investigative mindset
- Technical and general problem solving relative to sales order tracking and execution (i.e., purchase orders, corrections, cancellations, etc.)
- Interact with customers regularly handling any questions, and billing inquires
- Provides shipping and receiving coordination with Bombardier staff and CAE shipper
8
Skills For Customer Service & Logistics Coordinator Resume
- Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning
- Extensive knowledge of customer service techniques, marketing concepts, retail sales, distribution and inventory procedures
- Actively participate adidas, reebok product knowledge sessions, Department Meetings or Technical Training Sessions as required
- Assist in training/orientation of new Account Coordinators
- Fill-in during leave periods for fellow Account Coordinators due to vacations, illnesses, etc. when necessary
- Minimal lifting of office equipment and supplies
- Produce daily and weekly shipment tracking and/or performance reports
- Initiate proactive shipment monitoring to identify current and potential customer shipment issues
9
Skills For Coordinator, Customer Service Temp Resume
- Perform in a 24x7 environment and commit to working hours that are aligned with customers and CP
- Able to work in a team setting and work independently
- Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
- Support the business – drive performance forward maximizing shipments and opportunities for replenishment sales
- Maintain organized and efficient filing system for all customer related paperwork
- Initiates proactive shipment monitoring to identify current and potential customer shipment issues
- Challenge and influence supply discussions and decisions with secondary customers and Global Primary Planning
- Technical aptitude (mechanical and/or electronic engineering background)
- Order Entry and Order Processing
10
Skills For Customer Service Project Coordinator Resume
- Make outbound phone calls to current clients in regards to company billing/collections inquires
- Collaborate with the Marketing Department
- Supports training center operations and classroom logistics
- Coordinates with vendors and training device manufacturers to support simulator and other device installations, moves and modifications
- Monitors all training device parts and consignment inventory in accordance with contract terms
- Monitors facility related budgets and associated charges to assure compliance with facility contract as well as other agreements or purchasing terms
- Installs monthly FMS airport databases in all applicable training devices and classroom computers
List of Typical Responsibilities For a Coordinator Customer Service Resume
1
Responsibilities For Customer Service Account Coordinator Resume
- Microsoft Dynamics CRM is required!
- A high attention to detail to ensure quotes and order confirmations are correct first time
- Work with internal partners of supply chain to ensure all orders are processed to meet customers’ delivery expectations
- Provide a positive and productive work environment
- Provide Administrative and Sales Support to the Sales Team
- Addresses customer inquiries and customer identified problems
- Initiates resolution of customer issues and reports back to customer on plan to resolve
2
Responsibilities For Customer Service Installation Coordinator Resume
- Provides shipment information and expedites shipments to meet customer requirements
- Initiates resolution with advance notification to customers when a service disruption occurs
- Identifies systemic issues and engages the appropriate channels
- Handle contacts (calls, emails) from a variety of customers, both external and internal and on a variety of topics; shipment, online tools; empty supply status, etc
- Educate and encourage customers to use CP’s online tools to access shipment information
- Initiate resolution of customer issues and reports back to customer on plan to resolve
- Initiate resolution with advance notification to customers when a service disruption occurs
- Identify systemic issues and engages the appropriate channels
3
Responsibilities For Customer Service Program Coordinator NGO English Resume
- Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
- Handles contacts (calls, emails) from a variety of customers, both external and internal and on a variety of topics; shipment, online tools; empty supply status, etc
- Educating and encouraging customers to use CP’s online tools to access shipment information. Where required, data entry activities for tactical load management. Examples include data entry into customer portals, assist in booking appointments, asset availability and communication of such
- Logistics experience would be considered an asset
- Prepare management reports for customers and management as scheduled and/or directed
4
Responsibilities For Customer Service Rep / Case Coordinator Resume
- Continuously identify logistics service improvement opportunities to reduce costs and increase performance
- Knowledge of work procedures and system applications used in Customer Service Operations
- Handle difficult customers and remain professional and composed, able to adjust to customers communication style
- Results-oriented with a sense of urgency
- Work under strict timelines and pressure
- Fluently bi-Lingual in English and French
- Perform in a 24x7 environment
5
Responsibilities For Customer Service / Inside Sales Coordinator Resume
- Be a team player – support your team leader and colleagues, see success in terms of team performance
- Attend exhibitions/trade shows, sales meetings and visit customers when required
- Be an ambassador for our brands and products
- Extremely detailed-oriented and organized
- Proactive self-starter eager to learn various aspects of our e-commerce business
6
Responsibilities For Customer Service Work Flow Coordinator Resume
- Sense of urgency to get a result
- Flexibility to work different hours over 24-hour period
- Sit continuously for long periods of time
- Continuously read a computer screen
- Continuously wear an over-head or over-ear headset
- Achieve deadlines in a personable, cooperative and efficient manner within a pressed environment
7
Responsibilities For Customer Service Administrative Coordinator Resume
- Communicate appropriate company policy to the customer
- Escalation when appropriate
- Confirmation of receipt
- Follow up on warm leads
- Diffuse difficult situations and creatively solve problems
- Fluent French, Spanish and English. Additional European languages would be beneficial
- Adopt a proactive approach and be a “forward thinker”
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