Customer Representative Resume Sample
Marcia Block
6316 Cruickshank Turnpike,
Houston,
TX
+1 (555) 371 1316
Work Experience
Executive Customer Representative
12/2017
-
PRESENT
Dallas, TX
- Understand and appropriately converse about current health care trends per company guidance, including: ACOs, PCMHs, HC Reform, Prevention & Wellness, etc
- Identify key customer segments, channels, and opportunities across the eco-system of patient care. Evaluate and prioritize business across many different types of customer segments including: public clinics, private systems, pharmacy, government, VA/military/CBOCs, FQHCs, etc
- Divide a customer base into customer segments and apply the insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans
- Communicate Merck Vaccine clinical information and Commercial Offers in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs
- Engage in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
- Act as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers: Managed Care Organization (MCO), employers, state and local policy)/network structure, customer needs and identify business opportunities
- Coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
Customer Representative
01/2012
-
07/2017
San Francisco, CA
- O Building strong customer relationships with internal and external customers
- Experience in Sales Field
- · Responsible for closing direct sales of products and/or services in order to meet individual/team targets and the organization's business objectives
- · Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline
- · Responsible for sales calls directly from/to prospective and/or existing customers
- · Responds to customer questions
- · Effectively builds rapport with customers by probing for needs and recommending appropriate solutions
Institutional Customer Representative
05/2005
-
11/2011
San Francisco, CA
- · Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and
- · satisfaction by following established processes and procedures
- · 0-3 years of experience in Sales Field
- · Pharmacy or Science Graduate
- · Resident in Alexandria
- · Results oriented with ability to meet deadlines and handle challenging assignments
- · Very Good command of English language
- · Very good in Computer skills
- · Competent presentation skills
Education
University of Phoenix - Chattanooga Campus
1999 - 2004
Mba's Degree in Business
Professional Skills
- Capacity to work autonomously with a self-driven attitude and strong problem-solving skills
- Possess strong decision-making skills to sufficiently handle and resolve routine Customer inquiries
- Work well with others as part of a Team, excellent verbal communication and interpersonal skills and capability to work under stressful situations
- Demonstrated strong understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
- Demonstrated strong ability to be innovative by utilizing new or existing technologies
- Prior experience working in a technical/scientific field or healthcare environment
- Native Italian speaking language skills
How to write Customer Representative Resume
Customer Representative role is responsible for languages, customer, english, shipping, retail, credit, training, integration, database, printing.
To write great resume for customer representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Representative Resume
The section contact information is important in your customer representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Representative Resume
The section work experience is an essential part of your customer representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Representative resume experience can include:
- Use excellent judgment and strong decision making skills to resolve common Customer issues
- Native German speaking language skills
- Native Spanish speaking language skills
- Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience)
- Providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products
- Good understanding of pharma business
Education on a Customer Representative Resume
Make sure to make education a priority on your customer representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Representative Resume
When listing skills on your customer representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer representative skills:
- Excellent writing and speaking skills in both languages
- Have thorough understanding of product promotions and communicate effectively with customers
- Native French speaking language skills
- Preference for specialty sales experience across multiple specialty markets with a preference for launch experience
- Demonstrated skill set to identify account interdependencies and build partnerships with key stakeholders/departments
- Communicate effectively and concisely to customers
List of Typical Experience For a Customer Representative Resume
1
Experience For Executive Customer Representative Resume
- Demonstrates a focus on better health outcomes (considers the HCP & patient experience)
- Experience in Pharmaceutical Sales Field is preferable
- Min 1 year experienced in sales field
- With Min 1 year of experience in Sales Field
- Experience in preferably related business (customer services) or similar positions
- Office programs user experience
- One year of office support experience in a customer service role
2
Experience For Senior Customer Representative Resume
- Resolves general Customer Service concerns through effective Customer Service techniques
- Demonstrates respect, sensitivity, and concern for Customers’ needs with a professional and pleasant attitude
- Overcoming student objections by giving personal solutions to manage time and progress
- Working knowledge of cash, custody and securiy processes and procedures
- Educating customers about personalized sales and service options that align to their needs
- Building customer confidence with digital channel capabilities
- Fulfilling simple sales transactions
- Processing day to day transactions; and
3
Experience For Professional Customer Representative Resume
- Driving the sale of products and/or services
- Growing profitable sales activities and/or market share of the assigned product or category
- Supporting the achievement short-term and long-term sales and market share goals
- Responding to all questions directly or by relaying to our Global Customer Service by email or chat
- Providing advice on how to achieve personal and company learning targets
- Overcoming students' objections by giving personal solutions to manage time and progress
- Entering accurate comments following conversations with our customers into our database
4
Experience For Institutional Customer Representative Resume
- Supporting approved pull-through activities at the store-level relative to the Retail Pharmacy account strategy
- Promoting the Bank’s products/services
- Responsible for providing Legendary Customer Service to people desiring to travel by determining and recommending the service that meets the Customers' needs.
- We are looking for a “Customer Representative ” for our Ocean Freight Department with the following requirements
- Language: Romanian and English business proficiency and understanding
5
Experience For Continuity Customer Representative Resume
- Have sense of belonging
- · Self-motivated and energetic with drive to excel
- Cultural awareness and ability to work within a team
- Assists and advises in estimating and billing, works with management in establishing Printing Service goals by defining client’s needs and overseeing all aspects of the printing processes
- Offer call service in German
- Actively promote company’s products to rheumatologists, gastroenterologists, dermatologists, and other health care professionals according to marketing and sales strategies defined for the franchise while always maintaining an ethical & compliant behaviour in line with all laws & regulations (internal & external)
6
Experience For International Customer Representative Resume
- Develop positive relationships with all customers and provide product and disease state expertise
- Assess customer requirements and advise on the most appropriate products
- Follow up with customers to ensure that a high level of customer satisfaction is achieved and maintained
- Identify potential target territories and provide feedback to line managers
- Sense of responsibility and attention to detail
- Computer proficiency: Office: Excel, Word, PowerPoint – business level
7
Experience For Graduate German Customer Representative Resume
- Offer call service in Spanish
- Provides prompt and accurate responses to parts and service requests
- Quote prices, secure orders and arrange delivery schedules
- Follow up on customer requests in a timely manner
- Provide accurate and timely records of actions taken with all customer requests
- Actively market and solicit parts sales via the phone and in person when necessary
- Process parts returns for credit
- Be dependable and meet acceptable attendance requirements at all times
- Follow all applicable safety rules and regulations
8
Experience For Kiehl s Customer Representative Cluj Resume
- Interact with our guests in a friendly, fast, courteous and efficient manner
- Attention to detail in order to promote positive customer interactions
- Hear and sense customer needs and keep your manager and fellow team members informed
- Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
- Handle incoming customer contacts (via telephone, e-mail, or any other means - like Social media), log call details onto call tracking systems and perform call follow ups according to procedures
- Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
9
Experience For Customer Representative Agent Resume
- Ensure correct presentation of the customer's corporate and brand images in all interactions
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Canada Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF), Privacy and Occupational Health and Safety (OHS) requirements,
- Processes and guidelines as well as SSI guidelines/processes
- Assist customers with online resources
- Handle emergency phone calls
10
Experience For Kiehl s Customer Representative Resume
- Interpret, follow and apply all Tariffs, Company rules/policies, standard practices for multiple states and jurisdictions
- Maintain and safeguard confidential information as mandated by federal regulations
- Command of transportation legislation and operational functions
- Command of DGR / IATA / Airway terms
- Solution & Service Oriented
- Practice and pro-active approach
List of Typical Skills For a Customer Representative Resume
1
Skills For Executive Customer Representative Resume
- Prior account management experience and skillsets
- Good telephone skills – Clear, understandable speaking voice
- Excellent written and verbal communication skills in English (spoken, written, reading)
- Excellent communication skills in English and intermediate French
- Highly motivated to make sales & effective negotiation skills
- Strong, responsive customer service skills
2
Skills For Senior Customer Representative Resume
- Cultural awareness and Strong interpersonal skills that establish trusted advisor relationships with students
- Has analytical thinking and time management skills
- Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical
- Balance Customer demands with the needs of the business and effectively resolve Customer issues with a sympathetic attitude
- Demonstrated ability to prioritize work to accomplish assignments
- Spanish or Tagalog language skills are an asset but not required
- High level of business acumen and account management skills
- Demonstrated strong sales performance in past roles (i.e. sales awards, etc.)
3
Skills For Professional Customer Representative Resume
- Medical/Surgical Sales Experience or experience in the healthcare field
- Prior pharmaceutical/medical device sales experience
- Experience in Immunology is a strong advantage
- Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies
- Building strong relationships with customers to leverage greater business result
- Selling experience within the hospital environment, especially acute care products ( antibiotics, antifungals, c. difficile products )
- Demonstrated success in establishing, developing, and maintaining relationships
- Skilled at planning and following the direction and result-oriented,
- Curious about Financial Services and good at understanding and explaining complex information to our customers so that they can understand it
4
Skills For Institutional Customer Representative Resume
- Experience interacting with scientific thought leaders and developing advocates across an adoption continuum
- Demonstrated ability to develop customer relationships in a challenging-to-access or “no sampling” environment
- Salary: from £17,500 to £19,000 pro rata depending on experience
- Hospital selling experience preferable in the current geography/accounts
- Comfortable working independently, but also with a strong team-spirit
5
Skills For Continuity Customer Representative Resume
- Customer Service knowledge and/or experience
- Operate and is proficient with PC equipment utilizing current specified software packages and other programs and functions
- Demonstrated capacities to read documents, follow instructions, learn and understand Southwest policies, ticketing procedures, rules and regulations
- Create balanced win/win solutions both from a Customer and Company perspective to deliver the best Customer experience
- Experience in Customer support positions
- Demonstrates a focus on better health outcomes
- Retail/client service industry experience
6
Skills For International Customer Representative Resume
- Experienced in the field of Customer Representation at least 3 years, preferably in the rubber industry
- Has strong knowledge of MS Office applications and dominates ERP applications,
- Has strong human relations, teamwork and organization ability,
- Experience in Sales Field
- Excellent communication in English, French or Italian would be an asset
- Excellent communication in English or French would be an asset
- Valid Driver’s License and ability to drive a motor vehicle
7
Skills For Graduate German Customer Representative Resume
- 1 – 3 years’ experience in a customer based or related environment
- Previous Surgical/Anesthesia sales experience
- Surgical and/or Anethesia sales experience
- Experience selling in the Hospital environment
- Demonstrated excellence in current or previous educational or professional roles
- Partners with Account Executives (AEs) and Sub-acute Executives ( SAEs) to maintain strong focus on Managed Care pull-through
- Demonstrated aptitude to excel in current or previous educational or professional roles
8
Skills For Kiehl s Customer Representative Cluj Resume
- Previous sales, account management, consultative, or customer service experience
- Strong computer and internet knowledge essential
- Hospital/Institutional Sales experience
- Formulary and P&T experience
- Women’s Healthcare Sales experience
- Experience in pharma, biotech or medical device sales
- Previous experience in a similar role and/or services field
9
Skills For Customer Representative Agent Resume
- Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment
- Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product
- Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
- Understanding customers’ mindset when entering the branch, their needs, and being empathetic
- Building and maintaining relationships with new and existing customers
- Demonstrating the Service Basics during and after customer interactions
- Complying with regulatory requirements as part of the service process, including Know Your
- Complying with regulatory requirements as part of the service process, including Know Your Customer
- Controlling outstanding credit balances on corporate accounts
10
Skills For Kiehl s Customer Representative Resume
- Understanding and working with basic instructions, information and procedures required in order to perform the job
- Training clients on mobile and online banking
- Outgoing and open minded
- Increasing Consumers Volume and Shelf Health
- Selling solutions, products and orders
- Negotiating bulk displays/ Gondola ends and other in-store activity to aggressively drive sale out
- Residing on the Izmit - Istanbul,Anatolian side (Göztepe- Bostanc?- Kartal- Pendik- Tuzla- Gebze),
- Utilizing computer software to support an organization/business' customers
- Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure
List of Typical Responsibilities For a Customer Representative Resume
1
Responsibilities For Executive Customer Representative Resume
- Experience selling Antibiotics
- Pharmaceutical Sales Experience,
- Vaccine sales experience
- Understanding of HQ operations
- Providing customer support for an organization/business
- Assisting customers over the telephone to provide customer support
2
Responsibilities For Senior Customer Representative Resume
- Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way
- Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available
- Respecting confidentiality with regards to all data
- Be competent in managing multiple applications and a range of software including excel and word
- Other Benefits:Ongoing training and development, Private Healthcare, flexible
- Transfer own knowledge and transfer way of working in a formal and informal way
- Are able to problem solve getting to the root cause of a problem and then take action
- Ensure product pricing is correct after deals (PI labels and price stickers accurate and visible on display)
3
Responsibilities For Professional Customer Representative Resume
- Maintenance of the customer profile and all administration around it including card applications
- Ensure correct reporting is produced and reworked for operational purposes
- Contact clients to obtain vehicle pick-up information
- Computer proficiency - MS Suite
- Basic 10 Key proficiency
- Communicates with Customers by telephone, or through electronic channels, to furnish information regarding fares, schedules, routings, flights and availability of space for travel on Southwest Airlines
- Provides support for Customers navigating on southwest.com and Travel Agencies
- Finalizes sales of Southwest Airlines flights, sells ancillary products, confirms reservations, and provides information regarding ticket purchase and other special services
- Answers Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.
4
Responsibilities For Institutional Customer Representative Resume
- Works in a highly organized, restrictive environment requiring extended periods of time at a fixed work position answering telephone calls within established guidelines, procedures, and performance standards
- Utilizes computerized reservations system including a computerized video display terminal and keyboard on a constant basis to book reservations and retrieve information on flights and schedules
- Operates and is proficient with PC equipment utilizing current specified software packages and other programs and functions
- Attends initial and ongoing training (classroom, online, and/or on -the-job), and keeps current and proficient on knowledge, information, and equipment that is pertinent to the job
- Proven customer service skills through work or community involvement Willing to assist in a professional, friendly and efficient manner Excellent communication Availability to work a flexible schedule Sales experience is an asset but not required
- Pharmacy or Vet Graduate
5
Responsibilities For Continuity Customer Representative Resume
- Pharmacy , Medicine,or Science Graduate
- Work in a standard office-based environment with the risk of exposure to hold-ups, extortion etc.; operating hours can include evenings and weekends to meet customer demand. The position is primarily non-physical, however some shifting and lifting of boxes, cash and coin is required. Customer demands are constant and unpredictable
- Experience as a supervisor or similar would be an asset
- Stay calm and work well in high-pressure situations
- Work required shifts
- Permis de conducere categoria B fara antecedente
- Possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a team leader
- Process data out of one specific sub-discipline and look for pattern and cause /effect
- Act on own initiative within well-defined guidelines and procedures based on materials available and able to propose normal improvements under supervision of a team leader
6
Responsibilities For International Customer Representative Resume
- Answer correctly and in a structured way more complex questions from internal and external corporate customers according to set rules and procedures. Able to correctly report on data and incidents
- Engages in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information
- Treat others fair, respect confidentiality and approach others in an honest way
- Process data in a timely and accurate manner
- Engaging in balanced product sales presentations with Health Care Providers to align customer needs and Merck product attributes in accordance with product labeling
- Provides Merck management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards objectives
- Keeping apprised of professional and technical knowledge through self-study of company-provided scientific and product information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials
- Provides input into resource allocation decisions across customers (e.g. call planning/routing to optimize customer awareness of Merck product offerings)
7
Responsibilities For Graduate German Customer Representative Resume
- Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information
- Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities
- For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer
- Demonstrated experience developing and executing plans for engaging customers and meeting customer needs
- Collaborating with the Vaccine Retail Pharmacy Customer Team to understand, identify and align local Retail Pharmacy account needs
- Offering call service in Italian (native or C2) and English (level C1 or C2)
- Following up on a monthly basis on our student progress via phone and emails
8
Responsibilities For Kiehl s Customer Representative Cluj Resume
- Adhering to position authorities, limits and bank policies
- Identifies and selects programs/services available in the library of Merck "resources" to address customer needs
- Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs
- Communicates product information in a way that's meaningful and relevant to each individual customer and account; customizes discussions and client interactions based on understanding of customer's needs
- Within institutional accounts, acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers (IDS, AMC, DOC, VAs, DOD, IH) /network structure, customer needs and identifies business opportunities
9
Responsibilities For Customer Representative Agent Resume
- For Institutional accounts/HCPs, coordinates with customer team to develop customer strategy – outlining strategy for interactions/ relationship, solutions and potential offerings for customer
- Shares learnings and best-practices from one customer to help other customers meet their needs
- Maintains current understanding of Institutional and practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders
- Embraces and maximizes new technological capabilities and channels to engage customers
- Engages in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulations
- Engaging key individuals (pharmacy supervisors, clinical coordinators, operations managers, store pharmacists and staff) within Retail Pharmacy chain customers to support goals of improving public health and increasing vaccination rates
- Engaging with select clinic locations, to support identification of potential vaccinees for referral to pharmacy with Rx (shingles) and for in-office vaccination (pneumo)
- Ensuring that Merck is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients across multiple levels of the customer organization
- Collaborating cross functionally to optimize vaccine business within the ecosystem (clinic, pharmacy, IDS, public sector, US3C, primary care)
10
Responsibilities For Kiehl s Customer Representative Resume
- Offering call service in Spanish (native or C2)
- Following up on a monthly basis on our students' progress via phone and emails
- Meeting the operations requirements of quality and productivity of customer support services
- Following the processes and procedures in place
- Respond to all questions directly or by relaying to our Global Customer Service by email or chat
- Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information
- We are looking for a fun, energetic and SEA goal-focused individual to join our vibrant team
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