Coordinator, Quality Resume Sample
Carmel Fahey
826 Abel Haven,
Philadelphia,
PA
+1 (555) 612 0227
Work Experience
Lead Quality Auditor / BOS Coordinator
04/2017
-
PRESENT
Chicago, IL
- Responsible to manage the Customer complaints (QN’s) related to Outplant issues Marine Packed Cargo, Air Freight, Truck, Rail and Border Crossing work processes from QN opening to closure
- Performs administrative and Quality functions associated with medical record retrieval
- Performs outreach to identified Provider Practices and coordinates methods of medical record retrieval
- Collaborates with Provider Practices to schedule and perform on-site medical record retrieval appointments
- Monitors, tracks and reports operational progress to Quality Management
- Completes implemented quality assurance processes for data validations
- Coordinates data exchange processes between the Quality and Medical Economics Departments
- Monitors and tracks outbound and in-bound communication channels specific to medical record retrieval (eFax, telephonic, scan, email)
Coordinator, Quality
06/2011
-
11/2016
Chicago, IL
- Coordinates resolution of operational issues with vendors contracted for departmental initiatives
- Supports and coordinates improvement initiatives
- Gaps in Care Outreach
- Hospital Readmission Program
- Medical Management Pregnancy Program
- QHP enrollee Training
- Maintains the QA Document Control system, including routing procedures for approval and electronic and hard copy distribution
- Assist transition to ATI Specialty Materials Quality Management System
- Maintain current database of approved non-disclosure agreements for vendors and customers
Quality Yield Coordinator
11/2008
-
01/2011
San Francisco, CA
- Utilize SharePoint to administer the Corrective Action and Review Activity Form system
- Assist with Approved Supplier List including contacting suppliers, obtaining certifications, checklists and evaluations, and revising the Access database
- Perform word processing, filing, fax and scanning pertaining to the preparation and maintenance of quality department documents and records
- Log specifications and fixed practices into Oracle. Obtain specifications and documents from customer portals
- Cross train with the Certification Auditor
- Review of contractor personnel CV’s, contractor performance, etc
- Ensure that the job is done as per Client requirements and Standards and Certify the quality of work done
- HSE conscious, implement and maintain an appropriate, structured system for the filing and retrieval of records
- Coordinate with Home Office, Contractor, and Client on all issues
Education
Strayer University
2003 - 2007
Bachelor's Degree in Nursing Required
Professional Skills
- Supports continuous improvement through positively coping with change; applying knowledge and skills effectively in new environments
- Experience in an administrative position with experience in a similar documentation/data driven position
- Effective analytical, verbal, and written communication skills
- Strong verbal and written communications with ability to effectively communicate in English at multiple levels in the organization
- Driving a premium ownership experience to the end consumer, while at the same time protecting the integrity of Phillips 66’s products and brands
- Cleaning and sanitation chemicals validation, documentation and control
- Cooperates and coordinates with corporate/division when transitioning CAPA-CI to CI/Lean applications
How to write Coordinator, Quality Resume
Coordinator, Quality role is responsible for events, software, finance, training, database, procurement, auditing, security, shipping, planning.
To write great resume for coordinator, quality job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Coordinator, Quality Resume
The section contact information is important in your coordinator, quality resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Coordinator, Quality Resume
The section work experience is an essential part of your coordinator, quality resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous coordinator, quality responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular coordinator, quality position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Coordinator, Quality resume experience can include:
- Engaging in effective internal and external communications
- Energized by, and compatible with, a start-up setting, including comfort with rapidly evolving organizational needs and priorities
- Strong interpersonal savvy and an eye for finding common ground and addressing performance issues in a positive though firm manner
- Related experience working in a quality system role
- Three (3) or more years of previous experience in acute care setting
- Good working knowledge of relevant PC applications (Internet, Microsoft Word, Web-based applications)
Education on a Coordinator, Quality Resume
Make sure to make education a priority on your coordinator, quality resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your coordinator, quality experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Coordinator, Quality Resume
When listing skills on your coordinator, quality resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical coordinator, quality skills:
- Update standard operating procedures/policies yearly or as required by the accreditation bodies of Hematology/Oncology/ BMT accreditation standards (COC, FACT, COG and ACOS). F: yearly/T: 1 month
- Knowledge/ Skills: - English Level 5 - Proficient IT and Computer Literacy - Proficient Supervisory Skills
- Proficient Quality Orientation Skills
- HEDIS (Healthcare Effectiveness and Data Information Set) experience
- Actively support team concepts and effectively communicate with all team members
- 5S/Lean/Organizational skills required
List of Typical Experience For a Coordinator, Quality Resume
1
Experience For Quality Program Coordinator Resume
- Effectively work collaboratively with all functions. Viewed as a motivated and engaged team player by peers, co-workers and other QMS stakeholders
- Quickly learns when faced with new challenges and strives to enhance his / her knowledge and skills
- Experience with the development of standard work process/documentation
- Facilitate Cluster-GSC dialogue ref IQ and Disputes through coordinating right contents and participants in the bi-weekly engagement calls
- Six Sigma Green Belt and/or Lean Manufacturing Certification desirable
- The ability to obtain Forklift Certification (training provided)
2
Experience For Quality Yield Coordinator Resume
- Establishes and maintains the structure within Master Control (vaults and responsibilities) for training and procedure approval and revision
- Participates in activities to support the quality system elements: NCNs/RRS, CAPA, ECO, shipping documents, etc
- Is committed to excellence and understands how daily work impacts the customer, uses this understanding to make improvements in process, products and services
- Adherence to AFW Code of Business Ethics and Conduct and ensure AFW procedures are implemented at site
- Has a visible drive for results, inspires others to strive higher and does not bind him/herself by functional and leadership level boundaries
3
Experience For Quality Accreditation Coordinator Resume
- Ensure IQ root causes and improvement actions developed by GSC IQ team get executed by relevant Cluster Sales / Customer service / PCM / Finance teams within given timelines
- Drive follow-up with Cluster Sales and Customer Service teams on disputes pending with local coordinators > 2 working days
- Drive the Sales Cockpit Compliance
- Ensure that any non-compliances where rates are communicated outside the system are addressed through Sales Managers and Cluster Top
- Ensure in collaboration with Sales Channel Managers and Sales Operations Managers that all commercial agreements between Sales Reps and Customers are reflected in relevant source systems (AFLS, CXED, PDIS etc.)
- Work with respective KCM owners in Clusters to ensure Tender Filings accurately reflect the customer agreements
4
Experience For Lead Quality Auditor / BOS Coordinator Resume
- Share and ensure local adoption of best practices across Clusters, Regions and Centre and acting as a focal point for Region and Centre standardization initiatives
- PMM Initiation Phase – Assists the Proposal/Project Manager to develop the preliminary quality plan and other needed Q & OQ documents
- At Substantial Completion, as directed by the Project Manager, closes-out all Construction related TIA activities and QMS activities, finalizes the quality records for customer turn-in and portal archives, and ensures OQ Evaluator close out requirements are complete
- As directed by Director Q & OQ or Project Manager, facilitates project CAPA-CI activities
- Collaborates with clinical staff and other members of the patient’s health care team to assist in the development of an individual plan of care to facilitate an immediate action plan to meet the patient’s current needs
- Communicates and coordinates with patient and appropriate members of patient’s health care team in developing, executing and reviewing results of care coordination efforts
- Assist and participate in gathering and analyzing status, issues, risks, decision tracking, as well as ensure program protocols are applied and followed
- Maintains current knowledge of the departmental program software and the Company’s clinical information systems
- Independently develop new processes or manages small projects as needed by the Sr. Quality Program Manager to facilitate delivery of the program (e.g. vendor and resource management processes)
5
Experience For Quality Conformance Coordinator Resume
- Understand project, program, and resource management, possess strong business acumen, team focus, experience working in a complex project delivery environment, as well as an advanced understanding of an enterprise project and portfolio management tools
- Assist with quality activities, including gathering data for reports or performance indicators
- Assist with training provider/internal staff, developing policies & procedures, job aids, etc., and audit preparation
- Maintain quality tracking tools
- Gather quality issues from both internal and external sources
- Prepare documents for internal or external audits
- Maintain status updates for quality work plan
- Under the guidance of the Sr. Quality Program Manager participate in regulatory audits
6
Experience For Quality Standards Coordinator Resume
- Participate in workgroups for department
- Coordinating the Quality Management System (QMS), including internal audits, corrective actions, document control, etc., for the Houston office of the Lubricants Business
- Perform internal assessments (checking for compliance to company work instructions as well as regulations)
- Create/update/maintain departmental SOPs and other APEX training documents
- Extend coverage during peak season to flex to other responsibilities based on the business needs
- Support Calibration Lab INFOR administration tasks
7
Experience For Project Quality & Operator Qualification Coordinator Resume
- Tabulate APEX productivity logs (10 Key data entry)
- Knowledgeable of the edit process in order to problem solve errors on the APEX logs
- Accurately track and change goals for APEX associates
- Attend scheduled shift regularly and punctually
- Meet scheduled work hours for department
- Remain flexible to work overtime
- Continuous Improvement: actively contribute to teams in leadership or participant role using one or more methodologies (PDCA, 8D, GRR, FMEA, Lean or Six Sigma) to achieve the objectives of the corporate Quality Policy
8
Experience For Coordinator, Accounts & Quality Resume
- Administration: Prepare and publish timely reports describing contributions to business, using suitable formats for communication, supported by knowledge of methods for data collection, mining and analysis. Perform transactions in SAP
- Technical Knowledge: Meet or exceed competency levels for primary and back-up work assignments; ensure that backup(s) are capable to do the job in event of absence. Prepare and conduct training sessions addressing relevant issues, with operators, testers and other personnel as needed
- Responsible for the development and maintenance of the document control systems to assure consistency, effectiveness and continuous improvement to support a high functioning quality system
- Document control includes full responsibility for maintaining all quality records (hard and soft copy)
- Document control includes overall structure and system for document retrieval in support of audits
- Maintains and installs documents per IDMS work instructions (formulary set, etc.)
- Responsible for administering the document control system Develops, maintains and administers Document Control training for management and approver/creator staff
9
Experience For Service Coordinator Value Based Quality Initiatives Resume
- Maintains, improves and logs NCNs/RRS in support of the quality system
- Manages the backroom for document and record retrieval in support of all audits (ISO, FDA, Danaher, customer, etc.)
- Completes batch record reviews as necessary
- Develops work instructions for all standard work and ensures back-ups are trained and competent
- Interfaces with other departments as needed
10
Experience For Coordinator Shipments Biological Critical Reagents Quality Operations Resume
- Assists with kaizen events as needed
- Actively engaged and supportive of continuous improvement and the Quality Management System
- Support BQA operations and network development activities by coordinating and executing projects that support the organization’s needs. Utilize various software applications to maintain related documentation
- Nationally recognized patient safety goals (NPSG’s) for ASCs
- CPHQ certification with one (1) year of hire recommended
List of Typical Skills For a Coordinator, Quality Resume
1
Skills For Quality Program Coordinator Resume
- Relevant experience in health care or insurance industry
- An accredited qualification in Quality Management. Experience
- Previous experience in quality, safety and performance improvement activities required
- Experience with Shared Service collaboration is a clear advantage
- Proven ability to influence without authority and engage confidently with leaders at all levels
- Provide excellent customer service for all APEX users (management, associates, etc.)
- MS Office Suite (Word and Excel) experience required; PowerPoint very beneficial
- Implementing and coordinating Supplier Quality Assurance programs including supplier audit schedules and performance evaluations
- Collecting competitive intelligence and sharing appropriately within the Lubricants organization
2
Skills For Quality Yield Coordinator Resume
- Identifying and analyzing critical characteristics that affect product or services quality for potential improvements
- Maintaining Quality Assurance data collection and maintenance systems including databases and websites
- Coordinating advanced quality planning efforts on processes used by the Lubricants organization
- Reviewing and interpreting data from various sources to improve process and performance capabilities
- Working and traveling in a safe manner
- Executing and Control Phase – Ensures completion of all Q & OQ requirements, TIA activities, and sustainment of the project QMS approach and OQ program
3
Skills For Quality Accreditation Coordinator Resume
- Planning Phase - Works with Project Manager to complete the quality plan, TIA checklists. QMS documents, and other Q & OQ set-up, training, orientation, etc
- Providing value-added support to the entire lubricants supply chain
- Owning the Supplier Portal and drive its usage across the business and supply chain to enhance customer satisfaction and operational excellence
- Conducting on-site audits at raw material suppliers and intermediate marketers
- Serving as a quality assurance resource to third-party Marketers and Lubricants sales personnel
4
Skills For Lead Quality Auditor / BOS Coordinator Resume
- Serving as a resource for investigating and resolving customer complaints, as well as internal process failures
- Coordination of the CIP (Clean in Place) program and all associated verification activities including managing of chemical inventory and ordering
- Manage Micro release system including monitoring and auctioning overdue micro releases
- Support Quality System (QS) processes (including audit prep, logging/processing quality records, lead meetings)
- Consults and collaborates with the Q&FS Micro Technician to address non-conforming verification testing results and develop actions to correct
- Support Quality Systems and Quality Engineering data collections/investigations, generating summaries and reports
- Quality training to include auditing practices
- Green Belt Trained or willingness to undertake training and certification
5
Skills For Quality Conformance Coordinator Resume
- Some statistical training is desirable
- Review and maintains quality measures for FACT, ACOS, and COG as needed. F: daily/T: 4 hours
- Maintains master plan as required by accreditation bodies, prepare agenda for meetings, and monitor meeting attendance to ensure compliance with all Hematology/Oncology/BMT accreditation standards. F: monthly /T: 10 hours
- Coordinate activities related to quality management plan in clinical, apheresis, and processing facilities of Bone Marrow Transplant (BMT). F: monthly/T: 3 days
- Communication with contracted vendors to monitor compliance of quality measures related to Bone Marrow Transplant (BMT). F: monthly/T: 1hour
- Initiate PRIMPS and Nonconformance’s in Nexus
- Maintain current knowledge of Quality and Patient Safety Programs from MHHS, CMS, and other regulatory agencies’ standards/regulations. Instruct and direct staff on applicable regulatory standards to ensure compliance
6
Skills For Quality Standards Coordinator Resume
- Initiate or aid in the initiation of PRIMPS and Nonconformance’s in Nexus
- Verifies that infrastructure and equipment cleaning schedules and procedures are in compliance with current Mars standard requirements, applicable regulations and drives improvement initiatives for assigned area of the factory
- Coordinate with each VS the execution of cleaning and sanitation activates specified in the building and equipment cleaning and sanitation plan, and generate compliance reports by area to the site leadership team to monitor on time completion for assigned area of the factory
- Manage raw material retains and Finished Good Library
- GMP related projects initiation and management in coordination with Engineering (hand washing sinks, sinks for equipment cleaning, drain cleaning, etc.)
- Participates in new equipment risk assessment to verify cleaning design and provide direction of cleaning and sanitation protocols to the engineering team
7
Skills For Project Quality & Operator Qualification Coordinator Resume
- Conduct periodic environmental and non-product specific Quality Inspections and Testing following established protocols: weekly environmental, period compressed air, environmental air, tank inspections as examples. Review and action results as required
- Site Subject Matter Expert on all process and packaging Quality Checks, provide new associate training and ongoing auditing
- Vocational or Diploma in either Mechanical/Electrical/Electronic or Automobile Engineering from reputed Institution. -
- Works proficiently in: Excel, Nexus, Win SPC, Microsoft Office, Outlook, etc
- Licensure/Certification/Registration:Registered Nurse licensed to practice in Louisiana
- Work in conjunction with the Manager of Quality Programs, and the Director of Healthcare Quality Improvement to develop, implement and promote Memorial Hermann Medical Groups’ quality programs in each clinic site
8
Skills For Coordinator, Accounts & Quality Resume
- Maintain current knowledge of MHHS, CMS, and other regulatory agencies’ standards/regulations. Instruct and direct staff on applicable regulatory standards to ensure compliance
- Experience with construction projects within H&M’s Lines of business (such as pipeline construction, etc.)
- + 5 years experience in similar role
- Knowledge of NCQA, CMS and other state requirements
- Proficiency in MS Outlook, Word, Excel & SAP
- Or Vocational or Diploma Holder: 4-6 years of maintenance experience on heavy duty Equipment in a similar engineering environment and experience of ISO certification processes and auditing of procedures in an engineering environment
9
Skills For Service Coordinator Value Based Quality Initiatives Resume
- UAE Driving license / Home Country Driving License
- Practical knowledge of equipment operation, maintenance and engineering
- Formal training on general safety procedures, first aid and fire warden would be an advantage
- Theoretical and practical knowledge of mechanical, hydraulic, automotive and electrical/electronic systems
- Demonstrated successful performance with independent problem solving, organizational skills and coordinating multiple tasks within established and changing deadlines
- Assists in conducting quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions
- Healthcare or related experience
10
Skills For Coordinator Shipments Biological Critical Reagents Quality Operations Resume
- Knowledgeable in collateral creation, running campaigns/activities, and/or related marketing actions for events/brand activations
- Identify and plug the process knowledge gaps in the cluster by partnering with BPO teams and conducting trainings / awareness sessions
- Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels
- Preferably Marketing / Business Administration / Mass Communications
- Highlight and eliminate process breaches leading to undue commercial waivers / disputes acceptances via Sales approvals
- Generates reports for distribution to various users in the organization, customers, or suppliers
- Communicate via telephone
List of Typical Responsibilities For a Coordinator, Quality Resume
1
Responsibilities For Quality Program Coordinator Resume
- NIR weekly validation
- Proficient with Excel and Data base Management, Word and Outlook Programs and other programs specific to contracted vendors
- Sit for 80% or more of an 8-hour workday
- Read and view computer screen
- Maintain compliance with all HIPAA and patient confidentiality requirements
2
Responsibilities For Quality Yield Coordinator Resume
- Highly organized – be able to manage cross-functional projects
- Knowledge or familiarity with provider electronic medical records
- Facilitate Cluster-GSC dialogue ref IQ and Disputes through coordinating right contents and participants in the bi-weekly engagement calls Highlight and eliminate process breaches leading to undue commercial waivers / disputes acceptances via Sales approvals
- Drive the report check ( standard analytical reviews )
- Work with respective KCM owners, Tender sales support manager in Clusters to ensure Tender Filings accurately reflect the customer agreements
- Staff quality committees
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