Computer Technician Resume Sample
Genoveva Grimes
5390 Leonel Parkways,
Los Angeles,
CA
+1 (555) 513 8138
Work Experience
Senior End User Computer Technician
02/2016
-
PRESENT
New York, NY
- Ensures computer equipment and software is running properly; troubleshoots and
- General climate controlled office environment
- Low noise level
- Prolonged sitting and repetitive motion due to extended computer use
- Frequent exposure to hospital and research lab environments
- Stress related to conflicting priorities and meeting schedule deadlines
- Daily, professional communication with users of varying IT abilities
- O One (1) year of experience in computer installation required
Computer Technician
07/2013
-
11/2015
San Francisco, CA
- Regular and reliable attendance is an essential job function
- Embraces opportunities for professional growth and expansion of responsibilities
- Patient and tolerant
- Aptitude for technical activities
- Methodical and disciplined approach to problem-solving
- Utilize appropriate interpersonal skills when interacting with diverse communities or confrontational individuals
- This role requires occasional off-hours and or weekend work as well as on-call support
- Perform hardware maintenance on PC’s (changing defective monitors, keyboards, cleaning PCs and printers, physical set-up and moving of workstations, etc.)
- Maintains a high standard of productivity by completing priority planned work quickly and accurately
Computer Technician Intern Work & Learn
02/2008
-
02/2013
Boston, MA
- Provide technical support of hardware to include troubleshooting hardware problems; identify hardware for repair; install cards; and set switches or jumpers on hardware to make the hardware compatible with software installation requirements
- Provide technical support (not to be confused with training or tutorials) of software at assigned campuses to include troubleshooting software problems; identify software installation problems; install software fixes; and assist with software "pushes" across the network
- Assist the Technology Services department in performing hardware and software inventories
- Provide for initial setup and movement of hardware
- Transport CPU or other small peripherals to ISC and back to campus for purposes of support
- Coordinate with Department Chairpersons for ordering supplies for campuses
- Maintain budget records
Education
University of Kansas - Edwards Campus
2002 - 2007
School's Degree in Computer Science
Professional Skills
- Demonstrate excellent verbal, written and listening communication skills
- Excellent interpersonal skills and the ability to work in a multi-cultural environment with users at all skill levels
- Demonstrate skill in organizing, managing time, setting priorities, and meeting deadlines for multiple tasks
- Very strong PC troubleshooting and debug skills (BSOD, HW, software, BIOS, Network issues)
- Strong oral/written communication and customer interface skills
- Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand
- Very strong Macintosh OS troubleshooting and problem resolution skills
How to write Computer Technician Resume
Computer Technician role is responsible for troubleshooting, customer, software, training, auditing, retail, credit, database, mac, purchasing.
To write great resume for computer technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Technician Resume
The section contact information is important in your computer technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Technician Resume
The section work experience is an essential part of your computer technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Technician resume experience can include:
- Excellent trouble-shooting skills, good organizational skills, good communication, and professional work habits
- Foster and practice knowledge sharing with team members and end-users; good documentation skills
- Strong PC software and hardware troubleshooting skills
- Excellent computer skills (word, excel, outlook)
- Experience with inventory control and wire management experience is highly desirable
- Expert level Windows OS troubleshooting and problem resolution skills
Education on a Computer Technician Resume
Make sure to make education a priority on your computer technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Technician Resume
When listing skills on your computer technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer technician skills:
- Demonstrates leadership, and the ability to effectively train and coach
- Creates positive interpersonal relationships and effectively communicates with end users, providing Windows and application software training when necessary
- Experience with Windows 7, 8 and 10. Experience with OSX
- Participate in a program of professional development to maintain and enhance technical skills
- Building, configuring and maintaining CPU validation stations
- Executing CPU validation tests and recording test results in Excel spreadsheets
List of Typical Experience For a Computer Technician Resume
1
Experience For Computer Technician, Level CSN Resume
- Non-Technical Skills ( Strong Work Ethic, Socially adaptable, Reliable, Great attitude, Professional, Punctual )
- Exceptional organizational skills, attention to detail, and a sense of urgency.
- Experience with Engineering Applications and Design Software
- Able to prioritize support requests via phone and e-mail, and resolve in a timely manner
- Administration of Mac OS; including implementing Mac devices into a business environment
- Administration of Mac OS including implementing Mac devices into a business environment
2
Experience For Field Computer Technician Resume
- Provides desktop support by troubleshooting and correcting problems on workstations; answers calls
- Provides computer support by troubleshooting and correcting problems on workstations
- Knowledge of Microsoft Operating Systems (Windows 7/8/10 etc.)
- Provide backup evening onsite support for the Professional MBA (PMBA) program
- Installs and configures operating systems and related applications
- Knowledge of TCP/IP and general networking concepts
3
Experience For Computer Technician Ix-information Technology Services Resume
- Provide support for computer image design, testing, & implementation
- Provide backup evening onsite support for the Professional MBA (PMBA) program and class sessions
- Provide accurate and timely logging of problems and resolutions
- Work with Tier 1 Supervisor to assure software compliance while performing software installations
- Knowledge of Office 365 applications
- Knowledge of Exchange Online / On Prem
4
Experience For Instore & Onsite Computer Technician Resume
- Knowledge of Active Directory (2010/2012)
- Highly results and delivery oriented
- Develop and design websites and databases (knowledge of HMTL, CSS, PHP, MySQL, Javascript, Bootstrap/Flexbox),
- Create and edit graphic design assets for department-wide use (proficiency/ experience in Adobe CC), 3. Taking care of the audio visual equipment (troubleshooting, maintaining, training users, scheduling)
- Interact with regional office associates to coordinate the schedule of equipment installation and troubleshooting for store and field locations within the region’s geographical area
- Assist IT department with managing hardware of the credit union, particularly PC’s for staff, including set up, loading software, and providing end user support
- Prepare equipment for repair, including exchange, returning equipment to vendor for repair, and/or performing the repair with manufacturer-supplied parts
- Assist faculty with the setup, imaging, and general maintenance of their office/lab computers
- Assist students and faculty with password maintenance, and other network related needs
5
Experience For Computer Technician, Level CSN Resume
- Maintain printers in designated departmental labs, including course specific functions, supplies, and general upkeep. Assist faculty within departments to ensure that printers meet program specific needs
- Help maintain the functionality and appearance of the labs, both in the area of specialization and as needed to support other team members for the departments being supported
- Assist with the scheduling and implementation of the deployment of new computers in labs and offices for supported departments
- Monitors the department’s internal trouble ticket system and responds to incidents as they arise
- Knowledge of Microsoft Exchange 2010/2013
- Installs or assists in installation of hardware and peripheral components such as monitors, keyboards, printers, etc. on user’s computers
6
Experience For Computer Technician Intern Work & Learn Resume
- Troubleshoots problems to diagnose and correct computer issues
- Instructs users in use of equipment and software and or creates instruction guides as needed
- Recommends or performs actions to correct problems
- Researches and hardware and software installations to ensure successful deployment of all new and upgraded systems
- Sets up remote access to provide capability for off campus computer use
- Works with external support entities (UIT, UEN, etc.) as needed to resolve IT related issues
7
Experience For Temporary Computer Technician Resume
- Setup and deployment of new desktop and laptop personal computers with operating system and business application software packages, including associated peripherals
- Setup and deployment of Windows 10
- Diagnoses, repairs, and upgrades desktop/laptop computer systems, including hardware, software, peripherals, and mobile devices at the corporate offices and at remote field locations
- Conducts research on security updates/service packs from key vendors in support of PC maintenance and upgrade efforts
- Creates and maintains IT support documentation
8
Experience For Senior End User Computer Technician Resume
- Maintains inventory of all hardware and software
- Assists with upgrades of network infrastructure
- Knowledge of computer desktop concepts
- Organize and manage equipment for checkout
- Assist with network support and maintenance as related to enduser computers
9
Experience For Computer Technician L Resume
- Monitor and report data allocation/usage
- Understand and abide by license restrictions and confidentiality guidelines in reference to applications and information stored within the network. Specifically, regulations regarding PCI and FERPA data
- Serve as primary point of contact for approximately 750 users
- Support scientific devices and other peripherals used with desktop workstations
- Image and deploy Windows and Mac workstations
- Migrate user data and applications safely from old workstations to new workstations
- Train investigators, staff and students in the use of various software packages, hardware configurations and peripherals
- Maintains inventory of hardware and ensures appropriate licensure
- Create and process requests through a Syteline data base
10
Experience For Offshore Computer Technician Resume
- Track and update service requests progress in appropriate Excel tracker
- Drop off completed customer material debugged, repaired, and/or upgraded
- Track and update customer requests in SRS system or via email
- Be able to lift 15-30lbs Chassis and other similar Hardware
- Installs and upgrades computer hardware and software applications
- Designs and maintains web sites
- Creates and maintains databases, network accounts and programs for specific department needs
List of Typical Skills For a Computer Technician Resume
1
Skills For Computer Technician, Level CSN Resume
- Networking troubling shooting experience required
- Maintaining the integrity, availability and effective operation of the installation’s IS equipment in accordance with CNRI and statutory requirements
- Reviewing any proposed IS modifications/workpacks prior to implementation and feedback as appropriate
- Strong technical knowledge Windows and Mac operating systems; including installation, troubleshooting, and maintenance
- Strong understanding of PC networking (DHCP, TCP-IP, routers/switches)
- Good working knowledge of Windows networking and server communications
- Strong Working knowledge of Windows as well as Macintosh operating systems
- Experience with administration of Mac OS; including implementing Mac devices into a business environment
2
Skills For Field Computer Technician Resume
- Experience and working knowledge of Windows and Macintosh platforms: hardware, operating systems, and software
- Experience installing and maintaining computer software and peripherals
- Experience working with computers and cameras
- Technical experience working with computers and cameras
- Strong understanding of SSD storage firmware and SSD hardware
- Previous experience working with RHEL Linux/DOS and CLI
3
Skills For Computer Technician Ix-information Technology Services Resume
- Experience in helping customers learn new systems
- Picture Archiving and Communication System (PACS) experience
- Experience with Networking Support
- Computer Technician Service experience w/ desktop and networking applications
- Experience w/ device deployment (tablet, phone, dvr, videoconferencing, printers, etc.)
- PC deployment experience (6+ months, need to know how to backup system, file transfer, customer signs in, software testing)
- Demonstrates an aptitude for continuous learning and personal development (intellectually curious)
- Two years of college education and/or experience working with personal computers in an enterprise environment
4
Skills For Instore & Onsite Computer Technician Resume
- Strong technical knowledge of computer hardware and related troubleshooting and repair
- Cross domain system (CDS) experience (Radiant Mercury, for example)
- Linux experience (Red Hat Enterprise Linux ideally)
- Experience with installation of Microsoft SQL server 2012 and procedures required to secure it in a DoD environment
- Experience with installation of Microsoft Internet information Server (IIS) and procedures required to secure it in a DoD environment
- Experience with installation of Microsoft SharePoint and procedures required to secure it in a DoD environment
- Solid ability to clearly communicate technical information
- Related experience in a large client server environment
5
Skills For Computer Technician, Level CSN Resume
- Experience with computer lab management packages such as Altiris or PDQ
- Experience with mobile device management software
- Troubleshooting and repairing engineering computer platforms adhering to specific customer needs
- Issuing, installing and updating computer software
- Working knowledge of implementing and supporting Microsoft BackOffice products (Exchange, SharePoint, Skype for Business, Microsoft Teams, SCCM, etc.)
- Building and configuring PCs for component and troubleshooting issues
- Building and configuring a fresh operating system load
- Documenting and accurately reporting all maintenance, configurations, repairs, overhauls, adjustments and inspections
6
Skills For Computer Technician Intern Work & Learn Resume
- Understanding of basic computing and computer hardware
- Working knowledge of designing to IEC 60601 and IPC-610 & IPC-620 Standards
- Understanding of where ports/cabling/etc. connect is important
- Extracting and uploading test logs
- Packaging and unpacking boxes
- Making important distinctions between hardware and software related failures and then documenting test results
- Ensuring detailed and accurate records of planned/unplanned maintenance activities are recorded within the CMMS and workload managed to minimise backlog
7
Skills For Temporary Computer Technician Resume
- Providing feedback on progress/activities/technical issues as required
- Understanding of NVMe/PCIe and SATA, SAS, SCSI interface protocols
- Computing concepts for centrally managed networks
- Troubleshooting computer hardware or software issues
- Working knowledge of Adobe Creative Suite and Microsoft Office
- Installing Intel and third party software
- Running a variety of manual or automated operations
8
Skills For Senior End User Computer Technician Resume
- Understanding of, and commitment to, the spiritual mission of the University
- Replacing/repair computer hardware such as hard drives, mother boards, add on cards,
- Running Dell Diagnostics,
- Working knowledge of implementing and supporting Microsoft BackOffice products (Exchange, SharePoint, Lync, SCCM, etc.)
- Working knowledge of implementing and supporting Microsoft BackOffice products (Exchange, SharePoint, Lync, SMS, etc.)
9
Skills For Computer Technician L Resume
- Learning Management System / Canvas — serve as additional technical support within the department
- Assists in coordinating computer hardware and software purchases, including determining and gathering system specifications
- Prepares computers for installation using imaging software and performing various configuration tasks
- Responsible for testing, repairing, and providing regular maintenance support on laptops, tablets and computers
- Responsible for the management of technical equipment including patches and cloning laptops and repairing equipment
10
Skills For Offshore Computer Technician Resume
- Supports Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to global processes
- Delivers server housing support, management and LAN cabling troubleshooting
- Knowledge of computer programming techniques and multi programming
- Properly documenting and accurately reporting all maintenance, configurations, repairs, overhauls, adjustments and inspections
- Execute pre-existing tests per a defined test plan using procedural documentation
- Formal training or on-the-job training in software installation and support and network connectivity
- Interest in learning new things every day and being part of a team that supports one another and works well together
- Various operating systems; intermediate network computing concepts
List of Typical Responsibilities For a Computer Technician Resume
1
Responsibilities For Computer Technician, Level CSN Resume
- Possess skills and aptitude as specified below
- PC and Server setup, configurations administration, and maintenance. Experience in computer repair, upgrading, and troubleshooting
- Microsoft Exchange support experience
- Mobile phone support experience
- Desire to learn and apply new technologies and ideas to improve the effectiveness individual and team work
- Current Apple and/or Microsoft certifications strongly desired
- Create and edit graphic design assets for department-wide use (proficiency/experience in Adobe CC) and department newsletter (Omni update),
2
Responsibilities For Field Computer Technician Resume
- Monitor functioning of VoIP and telecom equipment and make necessary modifications to ensure the system operates in conformance with specifications
- Experience with Microsoft back office products
- Experience with computer systems and networks at a system level
- Experience with Windows 7-10, Mac OS
- Direct Customer Service Experience with an emphasis on phone support and an expectation of superior in-person support
- Experience with Mac/Apple Support
3
Responsibilities For Computer Technician Ix-information Technology Services Resume
- Experience with Help Desk and Customer Service
- Demonstrated ability to quickly motivate students toward an instructional goal
- Experience in Help Desk or PC Support roles
- Experience w/ desktop and laptop installation/de-installation
- Responsible for maintaining acceptable levels of customer satisfaction according to defined policies
- Work on projects as assigned including research, planning and implementation and report status updates as required
- Test and verify telecom hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data
- Highly customer service oriented - Comfortable working with end-users (customers) in person, electronically and over the phone
- Manage accurate inventory of technical equipment and prepare equipment for proper shipping, moves and installations as necessary
4
Responsibilities For Instore & Onsite Computer Technician Resume
- Participates in new application rollouts, testing and special Projects as needed
- Provide network troubleshooting and assist with network repair and maintenance
- Maintain compliance with established hardware replacement cycles and software licensing on all university owned computers
- Provide customer support and problem resolution while working a minimal Help Center shift
- Assist in maintaining security of all materials and equipment used in spaces supported by the SON
- Backs up department computer systems on scheduled intervals
- Serves as a departmental help desk resource for assigned areas
- Maintains Active Directory accounts and necessary login and password changes
- Documents Active Directory Group Policy Objects and makes changes as necessary
5
Responsibilities For Computer Technician, Level CSN Resume
- Respond to and provide support for all computer and HCI phone system support requests
- Help Desk support includes, but is not limited to, the following: configure, setup and troubleshoot desktops and laptops (Windows and MAC OS), thermal printers, laser printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments
- Provide documentation per department requirements including but not limited to administrative operations (call logs, work requests, time entry), knowledgebase and troubleshooting and support documentation, and all modes used for customer communication documented in the SR database
- Provide technical and other support for projects led by other departmental staff (typically Computer Professionals)
- Interface with hospital and research staff when necessary to manage any vendor IT requirements for equipment
6
Responsibilities For Computer Technician Intern Work & Learn Resume
- Coordinate escalation of issues to the network and server teams as needed
- Become familiar with our software
- Experience using Microsoft Office Suite of products, especially Excel and Word, working with Operating System platforms (including Windows 7, XP and Vista)
- Dress code is business casual. Generally, clothing that is neat and professional is acceptable. Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable
- Evaluate, select, and maintain computers and equipment for the department. This includes hardware (computers, monitors, printers) and software. Provide daily desktop support as well as training and documentation. Coordinate with Student Affairs Support as needed
- Communication Tools — assist in developing and maintaining
- Assist instructors and students by managing/operating classroom technology that is essential for the delivery of interactive video conference (IVC) classrooms
- Maintains, updates, and decommissions domain names and IP addresses to keep consistent naming and assets location (namely, OpenIPAM)
7
Responsibilities For Temporary Computer Technician Resume
- Coordinates repair, replacement, or return of hardware and software with vendors to resolve operating problems encountered by product users
- Media Support — facilitate audio-visual support for various events
- Other IT-related projects as assigned
- Troubleshoot technical problems and work with St. George and Salt Lake City staff to resolve
- Interact and communicate professionally with faculty, students, and staff
- Provide desktop support for University of Utah Physician Assistant Studies faculty, staff and students at the St. George campus
8
Responsibilities For Senior End User Computer Technician Resume
- Maintain a system log for the IVC classroom systems
- Provide timely updates on technology or classroom issues
- Installs computer systems, peripherals, and software; includes preparatory tasks, transportation, and physical networking (installing unmanaged switches, patch cables)
- Prepares and documents computer and other technology assets for security audits and inventories
- Provide technical support both to local India clients and remote clients in the APAC region with the use of remote support tools
- Effective Communication – Communicates well in both written and verbal medium. Can communicate effectively to both technical and non-technical audiences. Practices active listening
- Role modeling – can serve as a role model to less senior members of the organization
9
Responsibilities For Computer Technician L Resume
- Complete Service Desk tasks as assigned; provide technical support for LHI’s group events, educate end-users on how to resolve various hardware and software problems and provide appropriate resolution
- Support additional technical needs with audio and dental equipment
- Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users; test the given information for validity and accuracy; direct the issues to appropriate parties for resolution
- Provide on-site, fulltime technical support at LHI’s Distribution Operations Center and additional bandwidth support to the Helpdesk team with inventory maintenance, hardware and software support, workstation and peripheral equipment moves and installations, and end-user support
- Desktop and application troubleshooting
- Assist with network support and maintenance as related to end-user
- Repair and preventative maintenance of Computers, Laptops and Printers, mobile phones, Kiosks
- Communicates highly technical information to both technical and non-technical resources
10
Responsibilities For Offshore Computer Technician Resume
- Interacts with numerous resolver groups to restore service and/or identify core problems
- Trains end-users on software packages and standard IT procedures as required
- Troubleshoots software and hardware failures
- Interacts daily with supervisor, peer groups, Service Desk, and customers
- Provide support for desktops, laptops, and printer repair
- Maintain inventory of spare parts for workstations and reorder as necessary. Ensure that a supply of printer toner cartridges are on hand and are replaced as needed
- Able to demonstrate proper handling of electronic components. (Circuit boards, EPROM’s, etc.)
- Understanding of basic network topologies (Ethernet, Token-Ring, LAN’s, WAN’s, and related equipment)
- Be able to determine if repair or replacement of equipment is critical at that moment
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