Computer Operations Resume Sample
Destany Altenwerth
466 Lorena Cliff,
Dallas,
TX
+1 (555) 807 1780
Work Experience
OS Computer Operations Batch Processing Lead
04/2018
-
PRESENT
Phoenix, AZ
- Meet with internal business daily to discuss issues and concerns
- Interface with personnel and other third party off takers to coordinate design and implement new software interfaces
- Discuss development and enhancement progress of any applications or systems currently underway with stakeholders
- Review logs and system activity to ensure proper operations of all real-time trading systems
- Responsible for designing, developing, testing, Q/Aing and implementing new software modules to meet user requests
- Able to communicate throughout all levels of the organization
- ATM network to ensure escalation of ATM problems to the appropriate vendors and to assure maximum availability to bank customers. Retain ownership of the problem until resolved
Computer Operations Technician
08/2013
-
02/2018
Detroit, MI
- Provides 1st level technical support for our Roadnet and Green Mile systems
- Installs system updates for MARS, Roadnet & Green Mile
- Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer
- Provide exceptional customer service with users by telephone, email, and in person
- Monitor operating system processes and user batch processing on the IBM i/AS400 operating systems in a 24/7 environment
- Monitor and manage daily production schedule. Execute commands using documented procedures and checklist
- Monitor and manage computer system resources to provide maximum throughput and adequate system response
- Ensure backups occur according to production schedule on assigned systems
Computer Operations Intern
01/2008
-
05/2013
Dallas, TX
- Network related outages and incidents. Report issues to the appropriate vendors to assure maximum availability to the banks customers
- Server room for environmental temperature, humidity, and power controls
- Execution of the current day’s client queue utilizing internally developed checklists OWL, (Operations Workflow Log), and database monitoring tools to maintain 24X7X365 database processing and meet all client SLAs and deadlines
- Perform file transfers using NDM and FTP’s and understands how to perform overrides, override date checks and new date masks when required
- Know the important SLA’s and CPI’s associated with databases being monitored
- Perform and resolve operating problems
- Supervise and assist in determining equipment settings and operating instructions
- Manages, configures, and provides 1st level support for the RNDC help desk system, OTRS
Education
Globe University / Minnesota School of Business
2003 - 2008
Bachelor's Degree in Information Technology
Professional Skills
- Strong organizational skills with an ability to effectively prioritize
- Learn new computer operations skills and demonstrate those learned through previous computer experience
- Demonstrate excellent verbal, written and interpersonal communications skills in a corporate IT environment
- Strong interpersonal and organizational skills and effective oral and written communication abilities
- Strong communication skills and developed interpersonal and leadership abilities
- Strong PC skills including Windows (Win7) & internet browsers
- Experience in a work setting to prioritize and organize work tasks, with attention to detail
How to write Computer Operations Resume
Computer Operations role is responsible for government, software, mainframe, training, database, procurement, printing, shipping, reporting, digital.
To write great resume for computer operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Operations Resume
The section contact information is important in your computer operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Operations Resume
The section work experience is an essential part of your computer operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Operations resume experience can include:
- Specific knowledge and experience with imaging using FOG, setup, installation and maintenance of PC and Macintosh software and hardware
- Strong attention to detail and producing high quality work within the standards set forth at Signet
- Experience supporting critical production services
- Experience leading a team of technical resources
- Experience supporting enterprise production environments
- 2 – 3 years related working experience in IT environment
Education on a Computer Operations Resume
Make sure to make education a priority on your computer operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Operations Resume
When listing skills on your computer operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer operations skills:
- Strong understanding and applicable experience in ITIL Framework
- Work effectively in a team oriented corporate environment
- Remain detail oriented, multi-task effectively and maintain composure in a fast-paced environment
- Skills/Knowledge Windows OS, VSE OS, Batch Job Schedulers
- Experience in Windows-based and macOS laptop/desktop computer imaging, setup, installation, troubleshooting, repair and maintenance
- Experience in interpreting and explaining policies and procedures to customers
List of Typical Experience For a Computer Operations Resume
1
Experience For Computer Operations Technician Resume
- Document all Operations Desk service requests, incidents and system events in the tracking software and follow-up to ensure tickets are responded to, resolved or escalated to the appropriate group
- Maintain physical security of facility validating proper authorization in and out of the Corporate Data Center
- Scheduling of operational support during business hours, non-business hours and ensuring established service levels are maintained
- Working with teams to ensure operational incidents and opportunities are dealt with in a timely manner
- Ensure timely processing of Close of Business activities, actively monitor COB processing and handle escalation of any issues encountered during processing
2
Experience For Mgr Computer Operations Resume
- Escalate Incidents as they arise to ensure appropriate Management awareness and understanding
- Ensure that all production incidents and anticipated changes are properly captured leveraging ServiceNow and established change management process
- Verify that all processes from the previous shift operator have been completed and manage any outstanding issues
- Identify opportunities for process improvement through automation techniques including the use of PowerShell and GAMMA
- Responsible for the overall health monitoring of critical IT infrastructure and services
- Responsible for supporting Incident Manager coordinator on significant incidents as needed
- Provide initial diagnosis and support for all alerting conditions within the Data Center and escalate to technical support if necessary
3
Experience For Supervisor of Computer Operations Resume
- Work with 3rd party support and equipment vendors
- Ensure all workstation monitoring areas are covered during the shift (ATM & Network, console monitoring of mainframe & distributed systems, provide incident coordinator support, and provide support to any additional tasks as requested by management)
- Monitor and operate the mainframe, ATMs, network, and open systems to ensure the online network, operations and batch production schedules are met 24 hours a day, 7 days a week, 365 days a year
- Responsible for shift station workflow to achieve departmental objectives and IT service level agreements
- Provide after hours and weekend Service Desk support to the IT support staff and business personnel
- Support the senior level team lead and others in this role
- First point of contact for enterprise incidents around computer room services
- Operators perform triage with support personnel & customers, execute SOPs, etc
- Lead Computer Operators are staffed on all 3 shifts, 24x7, 365 days/year
4
Experience For OS Computer Operations Batch Processing Lead Resume
- Ensuring Computer Operations resources assigned to specific activities or initiatives are operating in an effective and efficient manner and in alignment with agreed upon timeline
- Maintain continual operational steady state and identify opportunities for operational improvement
- Creation of operational procedures for the purpose of establishing standard behaviors contributing to the achievement of defined service levels, regulatory commitments and client expectations
- Operates tape/disk library
- Provide oversight of team members and contractors, influencing them to take positive action and accountability for their assigned work and responsibilities
5
Experience For Manager, Computer Operations Resume
- Assist with workflow and other team members to achieve operational best practices to accomplish departmental objectives, reduce operational risk, improve operational reliability, and meet or exceed service level agreements
- To oversee resources hardware and software
- Ensure timely and efficient processing of production batch schedules for all systems and address any late running jobs, excessive runtimes, or failures according to SOP's
- Perform job promotions and definition changes within DEV, QA and Production scheduling environments
- Ensure all created incidents are being properly addressed, maintained, and resolved while providing periodic status updates to management on higher priority cases
6
Experience For Computer Operations Operator Resume
- Manage all aspects of media distribution services ensuring proper tracking and recording of incoming and outgoing tape shipments
- Document details and resolutions throughout incident lifecycle and escalate to management according to guidelines if necessary
- Monitor daily system backups for successful completion on all operating environments
- Coordinate and track tape call-back requests according to severity of issue
- Provide support of departmental change controls, technical requests, and problem investigations
- Create, distribute and print daily IT reports
- Track daily online deliverables (SLA's) and follow documented procedures in the event a potential disruption to availability is identified
7
Experience For Computer Operations Supv Resume
- Work flexible hours to meet department needs and timelines
- Document details of work performed and service activities
- Sit and stand for extended periods of time
- Reach overhead to approximately 4.5 feet, bend, stoop, slide material on flat surfaces (i.e., floor, table tops, etc.)
- Push and pull a hand truck loaded with boxes of paper
- Relevant IT industry recognized technical certifications (ITIL, Microsoft, CompTIA, etc.)
8
Experience For Computer Operations Shift Manager Resume
- Possess general knowledge of Information Technology & computer operations
- Prepares written accurate and complete shift reports and turnovers
- Functional knowledge of IBM Mainframe and Open Systems
List of Typical Skills For a Computer Operations Resume
1
Skills For Computer Operations Technician Resume
- Knowledge of the fundamentals of data communications gained through formal education or by applicable experience with various operating systems
- Experience installing computer peripherals, such as printers, plotters, flatbed and handheld scanners
- Skilled knowledge of automated job scheduling (i.e. Control-M)
- Apply strong analytical and problem solving abilities
- At least two (2) years experience in a corporate IT environment supporting a retail business
- Experience in managing vendors towards service and contractual commitments
- Strong working knowledge of Microsoft Word, Excel, and Outlook Office Products and Windows OS
- Experience writing documentation and procedures
2
Skills For Mgr Computer Operations Resume
- Enterprise monitoring of applications systems experience
- Supervisory experience in an IT setting
- Experience managing hourly staff and student employees
- Team lead or supervisory experience
- IT Operations Experience
- Knowledge and experience with computer applications in a library
- Demonstrate initiative and self-direction
- Experience with Microsoft Word, Excel, Outlook Office Products and Windows OS
3
Skills For Supervisor of Computer Operations Resume
- Operates all computer equipment at a centralized data center
- Demonstrates superior seamless customer service, integrity, and commitment to efficiency
- Strong familiarity with industry trends in technology and ability to apply them where appropriate
- Experience in Computer Operations
- Upervisory/Management experience required
4
Skills For OS Computer Operations Batch Processing Lead Resume
- Juggle multiple priorities and serve many constituencies
- University experience with the knowledge of University personnel and procedures
- Experience in an IT environment
- Operating and supporting IBM i/AS400, Networking, Microsoft Windows and LINUX operating systems
- Reviewing/performing remediation tasks for enterprise monitoring systems (such as Nagios, Solar Winds, Hp-Openview, etc.)
- Working knowledge of OS, JCL and CA7 products and other issue reporting systems. Currently ( CA Service Desk )
- Monitoring and running batch job streams & change requests
5
Skills For Manager, Computer Operations Resume
- Demonstrating proficiency with Windows Office Suite (Outlook, Excel, Word, etc.) and SharePoint
- Ongoing maintenance of the Computer Operations Analyst rotation schedule and Computer Operations on-call schedule
- At least two (2) years supporting and troubleshooting computers, systems and software in a corporate IT environment
- Work independently in 8-12 hour shifts, with open availability including various shifts as scheduled including evenings, nights, weekends and holidays
- Offer first level support for troubleshooting incidents and routing of related Help Desk Tickets
6
Skills For Computer Operations Operator Resume
- Ensure timely response and resolution to user and support requests assigned to the Operations Desk using WinCo’s ticketing system
- Minimal constraints to work any shift (1st, 2nd, 3rd) including weekends/holidays
- Read and comprehend technical documentation, including TSO
- Knowledge of software/hardware assets inventory and management, using TeamDynamix and/or ServiceNow
- Knowledge of automated job scheduling (i.e. Control-M)
7
Skills For Computer Operations Supv Resume
- Knowledge of network administration (i.e. network pings, trace routing, level 1 network diagnostics, router diag. commands, & network performance analysis)
- Analyze and diagnose technical problems utilizing documentation, software and the knowledge base
- Lift 30 pounds occasionally to approximate 3 feet high for loading of printers
- Availability to work rotating shifts to include nights, weekends, and holidays to support 7/24/365 to support business operations on an as needed basis
- Knowledge of approaches, tools and techniques for production processing with a focus on stakeholder dependencies
- Use critical judgement to make decisions and solve problems involving various levels of complexity, ambiguity and risk
- Availability to work rotating shifts to include nights, weekends, and holidays to support 7/24/365 for business operations on an as needed basis
8
Skills For Computer Operations Shift Manager Resume
- Handle user requests such as report printing and report distribution
- Respond to alerts and errors; perform triage on escalation according to documented procedures
- Occasional weekend and extra hours of work needed for maintenance windows and projects
- Background check is required
- Computer terminal, multi-line telephone, fax, etc
- Printers (Xerox, Dell, HP, NCR etc.)
9
Skills For Computer Operations Specialist Resume
- Bachelors’ and Masters’ degrees in Computer Science, Information Systems, Mathematics, Statistics or equivalent
- Experience with VT and VPN network applications, word-processing and other office related products, and virus protection software, such as ESET and Malwarebytes
- Training and/or experience in computer operations, software/hardware installation, diagnostics and repair in an instructional lab setting and with library service operation computers
- Experience with Library applications, such as Sierra, Illiad, TeamDynamix, FOG, Adobe products, ESET, Logmein, IBM BigFix and SMARTboard technology
- Experience with digital signage technology
- Experience with Microsoft Word, Excel, Outlook Office Products and Windows XP or Version 7
- Professional work experience
- Knowledge of RFP process and federal government proposal activity
10
Skills For Supervisor, Computer Operations Resume
- Knowledge of intelligence and DoD programs
- Functional knowledge of network administration (i.e. network pings, tracerouting, level 1 network diagnostics, router diag. commands, & network performance analysis)
- Possess general knowledge of data processing & computer operations
- Availability to work rotating shifts to include nights, weekends, and holidays to support 7/24/365 business operations on an as needed basis
- Basic knowledge of IBM Mainframe, ATMs or Open Systems
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