Clinic Receptionist Resume Sample
Silas Schamberger
811 Kelsie Dam,
Houston,
TX
+1 (555) 339 3959
Work Experience
Clinic Receptionist
10/2015
-
PRESENT
Philadelphia, PA
- Demonstrates positive professional customer service being respectful of all patients, co-workers and providers, treating all with equality regardless of their sex, color, race, medical problem, sexual orientation, religion or socio-economic status
- Demonstrates a positive attitude by smiling and being courteous to all patients, co-workers and providers, making every effort to be non-judgmental with comments and conversation
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
- Proactively acts as patient advocate, responding with empathy and respect to resolve patient concerns and recognizes opportunities for improvement through patient concerns
- Complies with dress code and strives to act professionally in words and actions at all times
- Participates effectively as a team member in the clinic being accountable, helpful and welcoming to co-workers, providers and patients
- Proactively continues to educate self to provide quality care and improve professional skills
- Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases
Receptionist Clinic
05/2010
-
09/2015
Dallas, TX
- Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities
- Follows clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintains the order of the medical record (i.e. test results, retrieval, filing, creation, repair, super billing of medical record)
- Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel
- Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit
- Coordinates non-patient customers in the clinic
- Maintains professional appearance of reception area
- Demonstrates functional knowledge of third party payers
- Reconciles and/or prepares daily bank deposits
- Reconciles physician resource schedules
Receptionist Medical Clinic Day
03/2004
-
11/2009
Boston, MA
- Six months experience working with public
- Knowledge of Medical office practices and procedures, office equipment, medical terminology, data entry, health insurance provider’s rules and regulations
- Obtain Mandatory Reporting Certificate within 90 days of hire
- Serves as first point of contact for patients and visitors and determines purpose of visit
- Answers and screens telephone calls and takes accurate messages
- Responds to inquiries and provides appropriate information or refers to staff member
- Schedules appointments as needed in appointment book and/or in automated scheduling system, following established
- Provide outstanding customer service to patients, students, supervisors and practitioners in the Clinic and via email and telephone
Education
University of Mount Union
1998 - 2003
School's Degree in Health
Professional Skills
- Strong administrative skills, high level attention to detail, strong organisational skills and the ability to meet deadlines
- Strong IT skills including office programs
- Superior verbal and written communication skills including excellent negotiation and conflict
- Strong interpersonal skills, a positive attitude and ability to relate to other people and to work co-operatively as a member of a team
- Effectively triage telephone calls and prioritize the needs of the caller
- Gather/validate insurance information using routine methods and obtaining authorization for services
- Recognize the vulnerability of individuals seeking information and consistently demonstrate respectful, sensitive, friendly, professional customer service
How to write Clinic Receptionist Resume
Clinic Receptionist role is responsible for research, reporting, database, insurance, administrative, health, negotiation, contracts, education, compliance.
To write great resume for clinic receptionist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinic Receptionist Resume
The section contact information is important in your clinic receptionist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinic Receptionist Resume
The section work experience is an essential part of your clinic receptionist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinic receptionist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinic receptionist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinic Receptionist resume experience can include:
- Working knowledge of personal computers; 10-key and filing
- Working knowledge of personal computers, 10-key and filing
- Working in file room
- Taking requests for films
- Signing out films
- Manage patient enquiries, including describing services and making appointments
Education on a Clinic Receptionist Resume
Make sure to make education a priority on your clinic receptionist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinic receptionist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinic Receptionist Resume
When listing skills on your clinic receptionist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinic receptionist skills:
- Greets and directs the clients and other visitors in a prompt and courteous manner. Utilizes skills to assure satisfied clients
- Demonstrate flexibility and sound decision making
- Experience working in a medical reception or within the Industry (Spa, Wellness, etc.)
- Previous experience working with the public preferably in health care
- Knowledge of medical terminology and/or experience in insurance and/or medical billing is helpful
- Collect co-pays, co-insurance and prior balances
List of Typical Skills For a Clinic Receptionist Resume
1
Skills For Clinic Receptionist / Pre-cert / Verification Resume
- Experience in the field of natural therapies, allied health or complementary medicine education Cert 3 in Business Administration (Medical)
- Computer experience and knowledge preferably with PACE, DISC or IDEAL systems
- One year experience in an office environment
- Medical office and/or customer service experience
- Provides quality customer service through greeting patients, answering phone and making appointments
- Responsible for scheduling, canceling, rescheduling client appointments for physicians, nurse practitioners and psychologists
- Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers
- Greet and register patients arriving for admission, explain and obtain required paperwork from patient including copies of patient insurance
- Greet and register patients arriving for admission; explain and obtain required paperwork from patient, including copies of patient’s insurance
2
Skills For Receptionist Clinic Resume
- Prepare bank deposits, superbills, log and batch sheets for billing company
- Notifies the providers of client’s arrival. Monitors waiting time to ensure the client is seen within 15 minutes of the scheduled appointment time
- Able to exercise judgment in dealing with difficult or problematic patients/situations and to
- Knowledge and understanding of insurance and third party payers
- Knowledge of insurance authorization/billing requirements
- Responsible to have a thorough working knowledge of all managed care contracts
3
Skills For Receptionist Clinic Pulmonary & Sleep Medicine Days Resume
- Speak with referring physicians on the phone
- Register and/or checks patients in/out
- Collect and enter demographic and financial data in the patient’s electronic medical record
- Incorporates Alegent Health’s mission, vision and values in all aspects of daily work
- Prepares and maintains the patient information, charges, payments, insurance information and medical records
- Has current understanding of insurance payment information and verifies insurance benefits. Makes sure EOB denials and all other account receivable documentation that is received is sent with the daily batch to the billing services
4
Skills For Receptionist Medical Clinic Day Resume
- Coordinates referrals for service to the hospital, and involves appropriate hospital personnel as needed to expedite any admission processes
- Communicates a professional attitude with clients, visitors and other hospital personnel using language and materials based on the consideration of the client’s age, cognitive/physical abilities and/or developmental needs
- Identify individuals calling in crisis situations and expeditiously connect caller to appropriate clinical personnel
- Collects and records co-payments from patients, including accurate documentation of transactions, reconciliation of cash drawer receipts and prepares deposits
- Assures confidentiality of patient and other hospital information
- Respond appropriately to customer enquiries
- Responsible to fax Out-of-Network Notice to all appropriate carriers
- Prepare patient charts for next day’s activity
5
Skills For Clinic Receptionist Scheduler Resume
- Completion of medical office assistant program desired
- Reporting.Prepare daily and monthly reports relevant to the revenue cycle. Work in close collaboration with the Clinic Director and Calvin’s and Financial Services Office
- Reimbursement Management.Support Billing Specialist for specific components of accounts receivable management including providing accurate and completing data to third-party payers. Remain current on latest reimbursement coding, legislation and policy updates
- Record Keeping.Post payment of hard copy remittances, electronic payments, rejections and correspondence effectively and efficiently. Post unapplied payments to the account and encounter. Identify all payments and rejections that were not processed correctly or according to contract for further action
- Knowledge of computers and Microsoft Office products is essential
6
Skills For Clinic Receptionist Resume
- Scan films into system
- Help in reports area
- Make CDs for patients
- Occasionally pull films from offsite warehouse
- Mail films as needed
- Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
7
Skills For Clinic Receptionist / Pre-cert / Verification Resume
- Promptly greets and registers patients and visitors in a manner that focuses on customer service and in accordance with established clinic policies
- Collects insurance cards, makes copies, verifies that the primary care clinic listed on the card(s) is correct. Confirms the insurance(s) is an accepted contract with HealthEast Clinics
- Confirms patient information and/or instructs new patients on required paperwork, collects co-pays at the time of registration and places chart in appropriate location
- Assists with filing and project work
- Ensure the clinic is opened and closed for business daily, the waiting room and reception areas are neat, tidy and appropriately stocked
- Ensure accurate scheduling of new and return appointments
- Comply with all policies and procedures relating to patient health records and privacy in accordance with the Health Records Act 2001 and Privacy Act 1988
8
Skills For Receptionist Clinic Resume
- Prepares patient medical records per department procedures
- Maintains an organized reception area
- Enter and maintain correct patient records in relevant databases
- Accurately process payments from patients into the point of sale (POS) system
- Manage stock take and requisition of clinic supplies
9
Skills For Receptionist Clinic Pulmonary & Sleep Medicine Days Resume
- Respond to general clinic enquiries
- Share information and best practice approaches throughout the group
- Patient check-in. Effectively manage patients as they check-in for therapy appointments, including verifying new patient paperwork and information, verifying insurance information, scanning appropriate ID/insurance card/patient forms. Check-out includes receiving and posting patient self-payments, balancing payment ledgers, scheduling patients for future therapy appointments
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