Client Account Manager Resume Sample
Cedrick Roberts
18370 Dawson Rapids,
Phoenix,
AZ
+1 (555) 878 6883
Work Experience
Client Account Manager
11/2017
-
PRESENT
Detroit, MI
- Order Fulfillment – Process orders and quotes in a timely and accurate manner
- Relationship Building – Interact and build relationships with customers on a daily basis
- Customer Service – Provide for Customer operational and reporting needs
- Sourcing – Process, coordinate and manage to off catalog customer requests
- Project Management – Conduct account planning and coordination of needs
- Dedicated support for a finite customer set
- Dedicated support for one or two high volume customers
Senior Client Account Manager
07/2013
-
10/2017
Phoenix, AZ
- Definition and update of BPSS Global Custody procedures
- Ensure consistency and quality of each procedure
- Facilitate the completion of procedures and grant follow up of procedures which need to be revised, amended or validated
- Managing the client’s transition from Implementation to Use, including, but not limited to, training customers on NaviHealth reports, establishing a relationship with key leaders monitoring utilization of NaviHealth services and products, identifying issues or roadblocks and working to resolve them
- In account-management experience in health care, health care IT, or other software setting
- Capacity to collaborate with cross-functional teams and personnel at all levels both internally and externally
- Maturity and demeanor to establish immediate professional credibility with customers and to work effectively with clinical, administrative, technical, and leadership staff within the customer’s organization
- Demonstrated ability to manage and escalate issues and drive issue resolution
Bioresearch Client Account Manager
04/2006
-
02/2013
Detroit, MI
- Demonstrated ability to work independently, with minimal supervision, and to problem-solve both technical and human/interpersonal problems or to escalate as necessary either to customers or within the organization
- Experience using information to drive customer relationships and business development
- Demonstrated aptitude for working with information systems within a healthcare organization and the understanding of computers and the use of software applications
- Strong project-management, organizational and problem-solving skills
- Multi task and juggle a diverse workload
- Staying current with industry and client news, trends and hot topics
- Willingness and ability to travel up to 60% of the time
- Valid driver’s license
- Identify new Deloitte service offerings and propositions which would be of interest to the client
Education
University of Mount Union
2000 - 2005
Bachelor's Degree in Finance
Professional Skills
- Polished interpersonal skills, including relationship-building skills with clients and co-workers
- Excellent interpersonal skills and able to prioritise your workload in order of urgency
- Excellent communication skills and able to represent AECOM in Client facing roles at all levels
- Excellent communication and listening skills, native German and fluent English
- Strong judgment and decision-making skills; a team player with initiative who can also work independently
- Experience in an external client facing role, with proven experience of managing relationships with (more junior) budget-holders within clients
- Strong Microsoft Office Skills
How to write Client Account Manager Resume
Client Account Manager role is responsible for customer, managing, design, development, engineering, capital, relationship, organization, organizational, database.
To write great resume for client account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Account Manager Resume
The section contact information is important in your client account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Account Manager Resume
The section work experience is an essential part of your client account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Account Manager resume experience can include:
- Strong verbal skills and phone skills for the purpose of gathering data, problem solving, and conducting sales conversations
- Good organizational skills, attention to detail and ability to respond to requests effectively and efficiently
- Strong customer service skills to assist the customer cooperatively and courteously
- PC Skills – demonstrates proficiency in Microsoft Office (e.g. Excel, Work, PowerPoint, Outlook) applications and
- Experience as an account manager in commercial lines, including a strong working knowledge of the Florida Insurance marketplace
- Experience Required: 1-2 years' experience in a client facing role
Education on a Client Account Manager Resume
Make sure to make education a priority on your client account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Account Manager Resume
When listing skills on your client account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client account manager skills:
- Effective time management skills including the ability to influence others to a desired outcome
- Excellent listening skills to understand the key drivers for the customer and to build solutions that respond to their needs
- Experience Knowing how to challenge sensitively, diplomatically and effectively – both with clients and other teams within the agency e.g. digital and creative
- Have management experience in a client facing professional services role – with proven experience of managing and developing relationships with complex clients
- Solid computer skills e.g. Word, PowerPoint, Excel, Etc
- Account or prospect management skills and experience
List of Typical Experience For a Client Account Manager Resume
1
Experience For Senior Client Account Manager Resume
- Self-motivated and detail-oriented with strong project management, communication, and customer service skills
- Strong analysis skills to review coverages and programs
- Detail oriented and able to multi-task in a high intensity environment with strong organization skills
- Advanced knowledge of accounting practices and principles in order to effectively evaluate problems with trust statement activity and plan information
- Demonstrates leadership within the team and supports training efforts for new or less-experienced team members
- Effective experience of computer and Microsoft Office Products, especially Word, Excel, and Outlook
- Prior sales experience
2
Experience For Elavon Client Account Manager Resume
- Employ general client management techniques effectively
- Interview effectively and probe clients for information
- Proven experience of problem resolution
- Experience in insurance, within a business analyst capacity, and/or claim systems or the equivalent in related work experience
- Managing key client account to ensure effective delivery of the client’s contracted services
- Experience managing digital marketing programs for advertisers or their agencies
3
Experience For Bioresearch Client Account Manager Resume
- Experience managing digital marketing programs
- Proven track record translating marketing objectives into results
- Experience within Card or Printing Industries
- Educate and consult to demonstrate how to use Twitter’s advertising platform
- Experience in billing operations, account management or sales support
- Strong links to Portfolio Managements team/ FIG in London
4
Experience For Senior Client / Account Manager CAN Resume
- Demonstrate risk management excellence and ensure appropriate procedures are adhered and kept updated
- Proven track record with large client program management, pursuit execution
- Current and valid 2-20 Florida license is required
- Experience in client liaison role
- Proven capability to influence senior multi department teams
- Demonstrates a sound knowledge of basic business principles
5
Experience For Institutional Client Account Manager Resume
- Demonstrates the ability to plan projects and complete assignments timely and accurately
- Contributes in prioritization and Scope definition
- Liaising and partnering with our overseas offices to ensure our client’s legal, regulatory and operational needs are understood and adhered to
- Outgoing personality and positive attitude
- Ensuring administrative maintenance of assigned accounts
- Understanding of retail dealer market and Key Challenges
- Ensuring operational teams and processes are fully engaged in support to the client
- Ensuring all clients’ reporting and servicing needs are delivered in accordance with their requirements
- Facilitating client visits to operational base
6
Experience For Existing Client Account Manager Resume
- Responsible for developing and servicing new and existing Private Client Group accounts, serving as an advisor and consultant to clients
- Manage day to day incoming and outgoing product ordering and delivery. Advise on staffing plan to accommodate client mix as well as volume/resource allocation
- Responsible for identifying any additional training needs to insure that all training needs are clearly communicated and executed
- Oversee program management metrics and collaborate with program manager in ensuring we are maximizing value and deploying resources appropriately
- Direct communication with clients, underwriters, brokers, and marketing department to obtain various underwriting information and pricing
7
Experience For Client / Account Manager Germany Resume
- Partner with Sales Directors in business development activities such as researching new advertisers and generating cross-selling opportunities
- Leads the research, writing, publishing and maintenance of Standard Operating Procedures (SOP’s) and user manuals/guides
- Maintain client relationships by coordinating all existing client servicing request to ensure needs are met to contribute to client satisfaction
- Day to day servicing of the client accounts including endorsement processing and file maintenance
- Plan and develop web, marketing database, social media and display advertising campaigns
- Educate clients on JPMIM’s internal policies (i.e. directed brokerage, proxy voting, sec lending)
8
Experience For Glcm Senior Client Account Manager Resume
- Attend Print Design Meetings, reporting changes to internal and external customers, ensuring any changes are represented accurately on job ticket
- Work with Accounting, as needed, to ensure accurate billing
- Build rapport with clients - conducting monthly status meeting; and be an advocate for the needs of the client
- Call center- answer inbound queries regarding customer's questions about online orders, travel information, return processing, etc
- Client service support -- full understanding of inventory, back orders, bill of materials, canceling orders, etc
- Collaborate with development teams and solution architecture team in ensuring the solution is meeting client expectations
- Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations
9
Experience For Client Account Manager & Onboarding Senior Resume
- Endorsement processing during the policy period
- Retain business customers by mining and growing accounts through
- Confirm pricing and process invoicing as needed
- Support the business in developing and progressing strategic growth and pipeline opportunities
- Serves as the Account Manager coordinating with the vendor, clients, operations and finance to ensure reporting parameters are defined and schedules are met
- Analyzes error report trends and identifies ways to improve error or quality ratios by developing recommendations to reduce or eliminate on-going errors
- Provides guidance and/or training to Account Management, Claim, etc. in areas related to compliance and reporting
10
Experience For AVP, Client Account Manager, Global Custody Resume
- Creative Marketing, Preparing Proposals/renewals
- Follows up on referrals and rounds accounts of existing clients, providing quotes and proposals as needed
- Maintain an understanding of the issues on the client's agenda and share information and key updates with the account team
- Work with the Partners / Directors to ensure that Deloitte is capturing all opportunities
- Actively coordinate account team governance including meetings, agendas, actions, risks & issues and manage internal communication for the client relationship
List of Typical Skills For a Client Account Manager Resume
1
Skills For Senior Client Account Manager Resume
- Displays excellent presentation and training skills
- Exceptional technical skills and experience delivering water/wastewater infrastructure projects
- Other: Demonstrated skills with word processing, spreadsheet, Microsoft project and database applications required
- Best: Marketing and pharmacy manufacturer experience vs average: marketing experience
- Demonstrated team-building and management experience
2
Skills For Elavon Client Account Manager Resume
- Understanding and experience with in-store inventory management scanners and technology
- Experience in delivering and managing all stages of multi-disciplinary water/water resources projects from initial studies through to detailed design
- Strong working knowledge of legal practice management, time and billing software and related applications
- Proven success managing and growing major client accounts
- Cooperate with Corporate Hedging Manager on hedging proposal
- Applicable work experience (agency, CPG marketing, sales, consulting)
- Demonstrate leadership, goal setting, coaching success
3
Skills For Bioresearch Client Account Manager Resume
- Provide a high level of customer service by developing a thorough knowledge of each account and building a strong relationship with each client
- Excellent writing and verbal communication
- Experience of working within multidisciplinary teams, and able to lead and mentor junior staff from a range of professional backgrounds
- Experience working with Southern Water is not vital but would be an advantage
- Strong knowledge of Web Hosting Platforms and technologies
- Demonstrated successful history selling software systems to law firms and/or professional service firms
4
Skills For Senior Client / Account Manager CAN Resume
- Experience of working in a professional services envirnment
- Proactively establish and maintain effective working CAM relationships with all departments
- Previous experience in an operations or customer service role working directly with Retail clients within the brokerage industry is an asset
- Previous experience selling information security systems, network security, information security or managed services
- Experience working with remote teams, an asset
- A/E/C industry experience in a client facing account management role
5
Skills For Institutional Client Account Manager Resume
- Experience in working with Institutional clients with both pooled and segregated assets (necessary)
- Good working knowledge of Word, Excel and CRM systems
- Strong client service and problem solving abilities
- Skilled in using project management applications (ex: Microsoft Project, etc.)
- Extensive experience with Logistics, supply chain, implementation, and operational planning
6
Skills For Existing Client Account Manager Resume
- Client servicing and sales experience
- Demonstrate understanding of the Account Management Role
- Excellent understanding of process and systems flow
- Maintains and retains existing business which demonstrates measurable growth of revenue and profit
- Experience in delivering client-focused solutions based on client needs
7
Skills For Client / Account Manager Germany Resume
- Five years' retail/merchandising experience
- Managerial experience in client facing role
- Able to demonstrate building and execution of business processes
- Experience of working in an Asset Management firm is preferable
- Strong critical problem solving results
- Generate consolidated invoices for client approval and funding initiation
- Actively undertake effective reporting at executive and management levels, internally and externally
8
Skills For Glcm Senior Client Account Manager Resume
- Experience in working with institutional clients with both pooled and segregated assets is necessary
- Mores than 5 years’ experience within Investment Bank Operations / Capital Markets
- Placing orders for assigned accounts, monitoring emails, tracking orders and returns and managing shipping needs
- Fitting out of vehicles with gritting wiring harnesses and ancillary equipment
- Visiting clients and understanding their needs, objectives and continually monitoring their business
9
Skills For Client Account Manager & Onboarding Senior Resume
- Willing to work flexible and long hours (when required) and during public holidays
- Gathering and analyzing competitive bids
- Sourcing subcontractors and obtaining competitive quotations for additional works
- Resolving post order issues and reviewing back orders
- Directing and coordinating resource to deliver a high quality service and to meet or exceed client expectations at all times
10
Skills For AVP, Client Account Manager, Global Custody Resume
- Ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines
- Working knowledge of Microsoft Suite (MS Project, Visio)
- Assessing acceptance behavior trends
- Monitoring all the phases of the lifecycle of the account
- Handling of queries and performance of account administration to support these
- Understanding of transportation operations and how related actives interact with the customer's technology
- Assessing acceptance behaviour trends
- Underwriting activities in compliance with business and regulatory requirements
List of Typical Responsibilities For a Client Account Manager Resume
1
Responsibilities For Senior Client Account Manager Resume
- 340B account management experience or 340B experience with account management skills
- Working with the credit controllers, to effectively manage the aged debt on the contract
- Respond quickly and effectively to all queries and requests raised by clients and colleagues alike
- Technical skills : Word, Excel, Powerpoint
- Polished Sales and Account management skills
2
Responsibilities For Elavon Client Account Manager Resume
- Integrate effectively into the IAG team and partner with other BlackRock teams in the production process
- Superior verbal/written communication skills required
- One to two years of client management experience or inside/outside sales experience
- Experience managing digital marketing programs for advertisers or their agencies
- Proven understanding of the ticketing/entertainment industry
- Develop a good working relationship with procurement and actively provide information and reporting on current engagements and total spend
3
Responsibilities For Bioresearch Client Account Manager Resume
- Experience in the full spectrum of client service, starting with positioning activities, proposal development, and delivery of project designs
- Be skilled or familiar in transit planning and/or operations or consulting
- Previous experience in environmental consulting for mining clients
- Proven knowledge of NAV’s and sensitivity to pricing impacts
- Experience in client facing role
- Experience working directly with partners across a range of industries
- Responsible for managing key client account to ensure effective delivery of the client’s contracted services
- Demonstrate the successes internally and externally by measuring agreed KPIs
- Experience onboarding institutional separate accounts
4
Responsibilities For Senior Client / Account Manager CAN Resume
- Experience in recruitment communications, including Graduate campaigns and events
- Sense of organization, priority, analyse, planning & methodology
- Strong background in solutions selling
- Three years in retail merchandising, consumer packaged goods and/or consumer electronics
- Three years in retail merchandising, consumer packaged good, or consumer electronics
- Three years in retail merchandising and consumer electronics experience
- Proven track record with client account management, relationship development, brand elevation, project pursuit execution, and engineering/technical sales
- 1-2 “Priority” (complex and/or high volume projects with large revenue contributions) client relationships
5
Responsibilities For Institutional Client Account Manager Resume
- Operate as the lead point of contact for any and all matters specific to clients
- Strong Excel required – macros, pivot tables, vlookups, etc
- Experience in a Sale position with high level of interactions with internal/external clients and partners
- To develop a strong client relationship to ensure contract retention and profitability
- Experience in a client relationship role
- Customer focused individual with strong initiative/drive
- Experience in a client/customer service capacity
- Demonstrated ability to identify solutions to issues
6
Responsibilities For Existing Client Account Manager Resume
- Demonstrated ability to identify business opportunities
- Significant Business to Business Sales experience via telephone
- Relevant experience
- Wastewater Project or Client Management experience
- Manage priorities; detail-oriented focus
- Self-driven, go-getter with a strong work ethic
- Proven ability to seek and close new business
- Supporting the Team Leads in maintaining, reviewing and improving internal controls and policies
7
Responsibilities For Client / Account Manager Germany Resume
- Providing interchange information
- Working directly with our Account Executives and business customers to provide solutions to for customer’s IT needs
- Managing the day-to-day activity of online procurement sites
- Preparing reports as needed
- Ensuring that TMF internal compliance procedures are complied with in a timely manner
8
Responsibilities For Glcm Senior Client Account Manager Resume
- Assure that all pricing information for assigned clients is accurate in sample management systems, entering and editing pricing when necessary
- Ensure all relevant control is exercised over commercial aspects of the operation including checking accuracy of BFM system and monthly invoicing
- BA in Business, Purchasing, Marketing, Merchandising, Materials Management, or a related field
- Liaise with accounting support, data integrity and pricing teams to ensure data used in monthly accounting is accurate
- Track record of identifying, qualifying and closing opportunities
- Understand customer’s cloud use cases, becoming a trusted advisor in realizing their cloud strategy
- Assist Head of Client Engagement in the development of ad hoc flying campaigns, including promotion to current clients as well as potential new business
- Provide service excellence to our top partners by building thoughtful advertising proposals for our clients
- Have responsibility for coordinating all client communications regarding changes to products
9
Responsibilities For Client Account Manager & Onboarding Senior Resume
- Coordinate and client training on the use of web based products and reporting tools
- Develop project plan including timeline, strategies, scheduling, and risk analysis
- Represent Jacobs to the client in a positive, caring, solutions-delivery approach by engaging the broader firm
- Develop trust and credibility with clients by engaging in business discussions to formulate winning and portfolio diversification solutions
- Innovation/creativity – regularly looking at accounts and suggesting ideas and ways to improve client service
10
Responsibilities For AVP, Client Account Manager, Global Custody Resume
- An ability & to research and plan, being able to deliver to strict deadlines; capable of working successfully under pressure
- Keep track of project timelines for forecasting purposes. Be able to communicate forecasting information in a format usable to finance department
- Be involved in the Go-No-Go decision making process; working with regional and national market sector leaders
- Ensure new client accounts and matters are properly set up and maintained within the firm's accounting database
- NOTE: These are Client facing roles so those who've worked in Field Account Manager roles are highly desired
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