Care Supervisor Resume Sample
Esther Runte
240 Darrick Village,
Los Angeles,
CA
+1 (555) 836 6150
Work Experience
Foster Care Supervisor / Team Leader
10/2016
-
PRESENT
Philadelphia, PA
- Think and react strategically to ensure department's goal are achieved, focusing on consumer experience and employee engagement. Is capable of clearly articulating goals and responsibilities that move department forward. Takes control and responsibility of department's achievement of goals
- Possesses an understanding and appreciation of Call Center concepts and practices, including: use of systems, call routing, contact channels, types of customer transactions/interactions, workforce management, performance measurements, quality initiatives, coaching and mentoring, career pathing, staff development, diverse learning styles, and the unique demands of frontline staff
- Operates within accepted professional standards of conduct. Is trusted to treat people fairly and keep confidences. Hold self and others to the highest level of accountability
- Pushes self and others out of their comfort zone and not afraid to take chances to achieve business results
- Months of office administration, staff management, financial management, or Business Analyst experience
- Customer service experience in a contact center environment
- Experience in managing systems, processes and people
Clinical Care Supervisor
01/2013
-
08/2016
Detroit, MI
- Working knowledge of federal, state and local regulations concerning services to individuals with intellectual disabilities
- Use calculator and operate general office equipment
- Supports strategies to achieve HCMC nursing vision and execute Patient and Family Centered Care for every patient, every experience, and every time
- Provides leadership for developing and implementing the unit / department annual plan including monitoring scorecard indicators and updating the Visual Management Board (VBM)
- Supports hospital and unit compliance with standards of care and regulatory requirements
- Demonstrates knowledge of hospital and unit policies and procedures and participates in revising as assigned
- Promotes exceptional care and service through partnerships with patients, families and the interdisciplinary team
Health Care Supervisor, Care Navigation
03/2009
-
11/2012
San Francisco, CA
- Understands and implements provisions of labor contracts
- Maintains unit environment that is clean, safe and healing for patients
- Leads and participates in unit and organization-wide committees as assigned
- Facilitates the initiation of, adoption of, and adaptation to change
- Held accountable for metrics and targets such as; service levels, quality and productivity metrics. Provides daily direction to ensure targets and metrics are met through a collaborative team effort
- Studies procedures, and involves direct reports and others, to improve efficiency and process improvement. Joins forces with Learning and Development Team in creating programs to increase workforce efficiency, quality and consumer experience
- Represents Consumer Care in cross functional engagement with other departments and senior leaders to ensure consumer experience is at the forefront
- Leads and manages department projects and initiatives, providing weekly status updates
Education
Strayer University - Alexandria Campus
2004 - 2008
Bachelor's Degree in Nursing
Professional Skills
- Experience in Sale Department, Coaching and Management Skill. -Computer IT skill / English is well as of speak, write, listening and communicate
- Previous RN experience, 1 year leadership experience, 1 year Critical Care experience required
- Provide clear and accurate feedback, while coaching team members to increase performance and develop new skills
- Experience working in memory care
- Two (2) years of current NICU nursing experience
- Experience managing staff
- Upervisory experience in a contact center environment
How to write Care Supervisor Resume
Care Supervisor role is responsible for coaching, integration, training, database, recruiting, purchasing, security, reporting, research, insurance.
To write great resume for care supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Supervisor Resume
The section contact information is important in your care supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Supervisor Resume
The section work experience is an essential part of your care supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care Supervisor resume experience can include:
- Prepares performance evaluations, setting annual job objectives. Issues written and oral instructions in both job related task and employee relation issues, including corrective actions, warnings and terminations when necessary
- Monitors PA performance metrics; provides daily feedback to PA specialist; Responsible in meeting/exceeding service level goals (e.g., Grade of Service, Average Handle Time, Average Speed to Answer, Abandonment Rate)
- Effectively supervise the assigned sectors to meet service level goals by consistently monitoring the phone, chat, and email queues
- Effectively supervise the business to meet service level goals by consistently monitoring the phone, chat, and email queues
- Provide a leadership presence throughout the department to effectively influence results and manage conflict resolution and problem solving
- Monitor, measure, train, coach and motivate team members to effectively engage with end users, clinicians and other stakeholders with whom the team interacts
Education on a Care Supervisor Resume
Make sure to make education a priority on your care supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Supervisor Resume
When listing skills on your care supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care supervisor skills:
- Effectively communicate with all levels of management and demonstrate a professional demeanor at all times
- Customer service experience in a contact center environment
- Cardiac experience
- Contact center experience required
- Two (2) years clinical experience preferably in critical care/ICU
- Two (2) years clinical experience required preferably in Cardiology
List of Typical Experience For a Care Supervisor Resume
1
Experience For Foster Care Supervisor / Team Leader Resume
- Responsible for championing the care partner concept throughout the Terrace Club
- Of travel required (once a quarter)
- Ensures surgeon’s pre-operative medications are ordered
- Evaluates patients’ clinical condition for appropriate aftercare referrals or placement into research and outcome studies. Addresses insurance requirements to ensure appropriate placement in order to avoid denials
- Conduct in a manner so as to always portray the highest ethical and behavioral standards and to protect and defend the business’ reputation in the eyes of the authorities, the public, owners, management, guests, tenants and internal guests
- Agree and monitor PDP’s for each member of the team
- Team member recognition, engagement and performance management
- Management for Customer Call in to Agents lives calls (30%)
- Management of CCOs service standard (20%)
2
Experience For Clinical Care Supervisor Resume
- Handle and coordinate with another department and customers foreigner (10%)
- Management customer as in Social and mail (10%)
- Management and update customer database (10%)
- Management of Call Center report and analysis (10%)
- Management of the telephone system and Instaedge System. (10%)
- Focuses on service line growth, patient care delivery systems, operational efficiency, patient, employee and physician satisfaction, as well as marketing and strategic planning
3
Experience For Consumer Care Supervisor Resume
- Specific responsibilities include implementation of strategic plans, budgets, proformas, and business cases
- Monitors productivity, profitability, quality, and patient satisfaction
- Effectively directs and coordinates patient care activities within the service line to assure quality care delivery is consistent with HCMC’s Mission and Values
- Facilitates physician/hospital relationships, team leadership with an emphasis on patient care delivery, high quality customer service, and efficient allocation of available capital and human resources
- Facilitates facility expansion/reconfiguration projects as it relates to associated departments
- Implements programs to meet the needs of the community
- Ensures compliance with all regulatory and certification objectives
4
Experience For Cardio Vascular Care Supervisor Resume
- Executes on short and long term goals and objectives identified for the service line and related departments
- Consistently fosters a LEAN environment to improve process and gain efficiencies
- Echocardiography and EKG Laboratory
- Highly structured approach with attention to detail and proper documentation of all work
- Identifies gaps in competencies, leverages strengths and uses performance management tools to develop team
- Ensure team members are immediately informed of, and held accountable for, new products, processes, and procedures so they can better serve the end user
5
Experience For Health Care Supervisor, Care Navigation Resume
- Lead in creation and delivery of performance reviews and deliver goals and objectives to individual team members based on agreement with Sr Manager
- Ensure team members are accountable toward Coloplast mission, policies, and procedures
- In cooperation with Sr Manager, conduct regular team meetings, one on one dialogue, training, which support the professional development of team as well as fostering a productive learning environment
- Work in collaboration with leadership to determine and establish reporting needs to track and maintain quality service, coordinate workflows, and achieve results
- Conforms with Coloplast Q/EHS Policy
- In case management, disease management, managed care or medical or behavioral health settings
6
Experience For Clinical Services Care Supervisor Resume
- Works in collaboration with department managers and staff to implement and maintain processes for regulatory compliance
- Cardiac Catheterization Laboratory
- Manage employee time cards
- Daily management of direct reports
- Cardiology clinic activities
List of Typical Skills For a Care Supervisor Resume
1
Skills For Foster Care Supervisor / Team Leader Resume
- Emergency Department nursing experience (RN)
- Supports health plan needs to be cost-effective and quality conscious with resources
- Direct team members as to quality, work flow, customer service and production factors; Build strong teamwork environment; Maintain low associate turnover rate
- Develops, establishes, and maintains a work priority system to ensure daily and heavy workloads are appropriately distributed
- At least two years’ supervisory/management experience required
- Renal experience
- Completing staffing, scheduling and timekeeping review
- Being resourceful and knowledgeable on managing and supporting memory loss and the evolving information on brain fitness
- Assisting in the recruiting, hiring, training of team members
2
Skills For Clinical Care Supervisor Resume
- Ensuring excellence in programming content and implementation
- Providing outreach and support to families
- Responsible for designing, implementing, and monitoring facility processes to assure compliance with all appropriate Regulatory and Accrediting Agencies
- Observes and notes test results, documenting and retesting any procedures that exceed linearity limits or meet repeat criteria
- Monitor quality and productivity against goals, including quality monitoring of all forms of correspondence and other productivity measures
- Responsible for organizing and assuring participation in the employee satisfaction survey
- Works collaboratively to develop, enhance and implement protocols for new procedures, processing and treating patients pre/post operatively
- Develops and maintains collaborative working relationship with physicians to ensure strategic plans and medical staff planning activities are coordinated
- Participate in recruiting activities around hiring employees
3
Skills For Consumer Care Supervisor Resume
- Responsible for creating and implementing quality program to engage memory care residents
- Observes changes in resident health; provides assistance and consultation to them and their families concerning those ongoing health related problems
- Or, completion of an approved government training program and eligible for ASCP certification
- Functions as a hands-on supervisor, providing direction and guidance to the care management team to ensure implementation of activities that align with the model of care and that meet regulatory requirements
- Manages staff caseloads and assigns cases appropriately with regard to complexity of medical or psychosocial needs and case manager experience (RN, LSW, other allied fields)
- Oversees the staff use of the electronic case management documentation system in compliance with standard Molina processes, standard documentation styles, and HIPAA. Arranges training as needed
- Manages, coaches and evaluates the performance of team members; provides employee development and recognition; and assists with selection, orientation and mentoring of new staff
- Promotes multidisciplinary collaboration, provider outreach, and engagement of family and caregivers to enhance the continuity of care for Molina members. Oversees and/or participates in Interdisciplinary Care Team meetings
- Works with the Manager to ensure adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and performance indicators
4
Skills For Cardio Vascular Care Supervisor Resume
- Audits case management assessments and care plan development for completeness and timeliness according to state requirements
- Successful working in cross-functional teams
- A dedication to seniors and their well-being
- Lead and coordinating teams to complete additional projects as needed
- Consistently meet monthly deadlines; including the delivery of one-on-ones, call monitors, call audits, weekly report cards, and team meetings
- Interviews and makes hiring recommendations for memory Resident Care Aids
- Maintains a positive working relationship with all other departments
5
Skills For Health Care Supervisor, Care Navigation Resume
- Facilitates the flow of documents requiring signatures
- Assist the manager in training functions to ensure staff are current with policy and procedures
- Seeks to reduce the Hospital’s OR cancellation rate by detailing patient histories
- Assists with purchasing procedures and the maintenance of equipment assigned to areas of responsibility
- Ensure successful integration and application of training for all new hires in collaboration with Sr Manager and other internal functions
- Create and update standard operating procedures (SOP) and ensure alignment with general policies and procedures of overall Consumer organization
- Monitors onsite hospital discharge visits and post-discharge visits to assure continuity of care and prevent unnecessary readmissions
- CNA/MED Tech Certification Required
6
Skills For Clinical Services Care Supervisor Resume
- Willingness to take a care or med administration assignment as needed
- Highly proficient in Microsoft Office and CRM
- Travel for customer visits and internal meetings (travel up to 20%)
- Conducts all clinical laboratory tests within department policy and procedure
- Extensive knowledge of the department
7
Skills For Member Care Supervisor Resume
- Performs quality control on all applicable tests to ensure reliability of results
- Reviews incomplete test reports to assure that all procedures have been completed
- Performs daily maintenance procedures on assigned instruments
- Follows safety and infection control policies of the laboratory and all other hospital policies and procedures
- Collects specimens from infant, pediatric, adolescent, adult & geriatric patients in a manner that supports the guest relations policy of the hospital
- There is moderate chance of loss or damage to material resources. Maximum dollar amount of loss or damage = $5,000. The position requires processing large volumes of patient information that require discretion in their use. The SECTION SUPERVISOR is responsible for assuring compliance with CAP regulatory requirements
- Two (2) years of relevant clinical experience
- One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling required
8
Skills For Point of Care Supervisor Resume
- Working knowledge of Lean principles and processes desired
- Knowledge of performance improvement and work process management
- Prompt written and verbal communication with customers, senior and executive leadership, as well as external sources when necessary
- Analyze complaints/issues to identify root cause and call drivers, and make recommendations for proactive resolution
- Manage employee time cards and exceptions
- Interfaces with appropriate staff/departments to resolve escalations
- Problem solves complaints of residents and families
9
Skills For Business Care Supervisor Resume
- Meets at least quarterly with each Resident Care Aid for a documented work progress review. Assesses and provides progressive counseling to staff members to improve work performance
- Responsible for initiating disciplinary action including counseling, warning, and termination actions for employees within line of supervision
- Recommends staff for individual recognition as well as facility wide recognition activities
- Maintains and audits files needed for Department of Social Services compliance
- Creates staff schedules and assures coverage
- Remains familiar with and actively participates in emergency procedures
- Controls supply budget and orders supplies as needed
10
Skills For Critical Care Supervisor Icu-edmond Resume
- Composes letters, memoranda, reports, flyers, etc
- Ensures job aides and tools are completed and easily accessible by team members
- Works with other departments such as claims to ensure claims research is completed in a timely manner
- Conducts audits to monitor work for quality and accuracy
- Proficient knowledge of Medicare and HIPPA regulations and NCQA standards
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