Care Assistant Resume Sample
Johnathan Hahn
41178 Kovacek Inlet,
Phoenix,
AZ
+1 (555) 503 3284
Work Experience
Customer Care Assistant Manager
01/2017
-
PRESENT
Chicago, IL
- Good typing skills (25 words per minute)
- Prior customer service and/or technical support experience
- Knowledge of Windows and OS X operating systems
- Demonstrates commitment to the continuum of care by optimizing patient flow
- Monitors patients’ mobility, speaks directly with patients to encourage them to stay in bed as well as preventing patients from falling from bed
- Assists with processing of POs, check requests,etc.
- Maintains a safe work and patient environment, adhering to the hospital’s Safety, Risk Management, Regulatory Standards and infection prevention
- Transcribes and computes physician orders, department orders and messages accurately
Assistant Manager, Business Care
01/2012
-
12/2016
Dallas, TX
- Collects required unit data
- Perform in-home primary care visits to an assigned patient population (averaging 10-15 patient visits per day) at an Independent and Assisted Living Facility
- Help develop clinical pathways, using evidence-based medicine and best practices
- Facilitate staff, patient and family decision-making by providing education and guidance
- A valid driver’s license and access to an automobile for travel
- Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents,
- Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting
Customer Care Assistant
11/2005
-
09/2011
Los Angeles, CA
- Writes legibly and transcribes orders accurately
- Presents a pleasant, courteous, effective manner with telephone conversations and interactions with others
- Assembles patient medical records and maintains proper order of records within the chart
- Orders stock; maintains and enters charged items at the end of the shift according to procedure
- Sets up admission charts and disassembles discharged and transferred charts, checking for completeness
- Handles desk communications properly and promptly, including responding immediately to intercom, pages and routing of messages to appropriate person
- Replaces forms as necessary in patient medical records
- Routes requests for patient information to nurse promptly and accurately
- Communicates physician orders to responsible nurse
Education
Keiser University - Jacksonville Campus
1999 - 2004
School's Degree in Nursing
Professional Skills
- Demonstrated ability to apply analytical and problem solving skills, and demonstrated ability to manage multiple tasks or projects effectively
- Excellent customer service, grammar, verbal and writing skills
- Excellent written and verbal communication skills. Fluency in a second language is beneficial
- Excellent written and verbal communication skills. Fluency in a second language is beneficial such as French and Korean
- Use proactive listening skills and probing techniques to better understand the customers’ perspectives, behaviors, and motivations
- Vocational training, medical office experience or relevant work experience required
- Two years of vocational training,medical office experience or relevant work experience
How to write Care Assistant Resume
Care Assistant role is responsible for microsoft, customer, excel, training, typing, multimedia, retail, phlebotomy, english, reporting.
To write great resume for care assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Care Assistant Resume
The section contact information is important in your care assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Care Assistant Resume
The section work experience is an essential part of your care assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous care assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular care assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Care Assistant resume experience can include:
- Obtains a brief history on all patients according to departmental standards. Assesses and documents patient’s vital signs and other pertinent information upon admission. Reassesses patient’s condition following therapeutic intervention
- Assists patients using problem solving skills
- Completion of hospital-based training in required patient care skills or CNA/MA credentials
- Smartphone, tablet, operating systems, PC or Mac experience if applying for technical support
- Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Caregiving or CNA experience
Education on a Care Assistant Resume
Make sure to make education a priority on your care assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your care assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Care Assistant Resume
When listing skills on your care assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical care assistant skills:
- Good telephone manner with attentive listening, good communication skills
- Proven evidence of managing customer conflict
- Good English and presentation skill
- Excellent experience with Customer Care in an office environment or on the shop floor
- Adequate IT-knowledge (E.g. Microsoft Office with skills in Excel, Lotus Notes, Oracle, SAP)
- Two (2) years of experience and/or training in both nursing and secretarial support in a hospital or clinical setting
List of Typical Experience For a Care Assistant Resume
1
Experience For Customer Care Assistant Resume
- Develop and maintain a good working rapport with other departments within the community to assure that daily
- Entering and follow up of repair orders
- Assists patients in navigating the health care system by connecting the client with resources, facilitating support and empowering the patient
- Assist with clerical work, e.g., copying, filing, answering telephones appropriately, and delivering messages
- Assists Case Managers in setting up appointments, keeping records and performing routine follow-up
- Assist residents with activities (cutting, pasting, identifying bingo numbers, prn)
2
Experience For Ambulance Care Assistant Resume
- Perform all assigned electronic medical record functions, to include responding to and handling EMR tasks, as directed
- Performs check out and charge entry in designated clinics in the billing system within 24 business hours of services being provided
- Manages distribution of paperwork for billing and medical records purposes for their assigned clinic(s) (i.e. gathering materials for OnBase and UMDA)
- Assist in transporting residents to/from other rooms; dining room, therapy, activities
- Performs and documents simple treatments as directed by RN such as enemas, sitz baths, oral suctioning, simple dressing changes, and Glucose Monitor
- Review and record medical history including current medications
- Provides assistance with feeding, nutrition, meal preparation and other dietary activities
- Runs errands for client, such as picking up medications
- Conducts EMR chart and scheduling preparation to ensure patient visit and scheduled provider are appropriate in accordance with department protocols
3
Experience For Personal Care Assistant Resume
- Prepare patients for the provider’s care, to include collection and recording of vitals, assistance with patient examinations or treatments
- Monitors protocols of patients referred for infusion therapy, ensures all pre-infusion testing & immunizations are current
- Gathers, interprets, and processes appropriate charge information (i.e. encounter forms, billing sheets, etc.)
- Promptly answer, screen, and process requests according to outlined procedures
- Order management, entering orders for Strykers customers
- Implements patient care by continuously practicing within guidelines, policies and procedures
- Maintains accurate and descriptive clinical documentation, making sure documentation is legible and concise
- Provides the following backup responsibilities
4
Experience For Bonus Customer Care Assistant Resume
- Follows procedure for medication reminders to ensure correct day, time, and that they are indeed being taken
- Actively support varying changes to IMDS workload and processes and maintain all local work instructions on behalf of team
- Flexible approach to working hours in the pursuit of a successful resolution to a customer query or complaint
- Show empathy for customers’ problems and resolve issues by taking appropriate action; research and resolve customer disputes and inquires
- Clean humidifiers and wheelchairs on a rotating schedule and as needed
- Quick learner, analytic and logical thinking
- Provide appropriate support and counseling for residents, resident visitors and friends
- Documents all patient interactions, both telephone and in-person in the appropriate Electronic Medical Record, regarding continuum of care
- Represent the facility in a professional manner in dealing with residents, their families, visitors and guests
5
Experience For Post-acute Care Administrative Assistant Resume
- Provides or assists with personal hygiene for patients. Gives baths, shampoos, oral hygiene, back and skin care, toileting, and shaves male patients
- 3-4 week training class tentative to start mid-December
- Day and evening shifts
- Able to care for a client in ventilators -PEG feeding (all types)
- Assists with directing the Clinical Pastoral Education Program
- An understanding of Salesforce, Microsoft Suite, IEX/Totalview, Avaya and NICE
- Ensure the execution of the credit controlling target (credit days and overdue)
- Ensure the sharing and reliability of information related to the clients within the organisation
6
Experience For Continuing Care Assistant Resume
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Provide functional guidance, training and assistance to lower level staff
- Full driving license required with a maximum of 3 penalty points
- Hypoventilation, requiring facial BI-PAP overnight
- Communicates well with Control at all times ensuring Control aware of location and status
- Always flexible in offering support to colleagues, Control and patients
7
Experience For Customer Care Assistant Manager Resume
- Fully up to date with manual handling techniques and use of equipment
- Communicate well in English, orally and in writing
- Enteral Feeding/ PEG
- Documents patient’s height, weight, temperature, pulse, respiration and blood pressure
- Report changes in patient’s physical status to the licensed staff
8
Experience For Bonus Customer Care Assistant / AM Resume
- Administer injections ordered by physicians
- Assist nurses, physicians, physician assistant or nurse practitioner with procedures accordingly
- Responds to requests from patients, visitors, families, colleagues and physicians in a courteous, efficient, and timely manner
- Maintain supplies and cleanliness of clinic
- Performs phlebotomy per City of Hope policy and procedure
- Assists with application of simple, non-sterile, clean dressing changes (i.e. clean technique where assessment is performed by a licensed nurse and where no debridement of packing is involved)
- Completes Allscripts information for add-ons or walk-in patients. Assists with registration, admitting, transfer, preparation for surgery, and discharge procedures
- Ensure patient care is delivered and the unit is maintained in accordance with professional regulatory standards. Demonstrate the knowledge and skills necessary to provide care appropriate population as outlined in the job description and competencies
9
Experience For Bonus Customer Care Assistant AM Resume
- Answer resident calls promptly to determine needs and help when possible
- Assist in the dining process, serving residents their meals. Report changes in the residents eating habits to the Unit Manager. As well as performing after meal care removing trays, cleaning resident’s hands, faces and clothing
- Provides support with vitals, assessments and informs RN of significant changes; assists patients with activities of daily living to include, personal hygiene, nutrition & comfort measure
- Assists with transporting patients for special procedures and completes transport of patient during discharge process
- Reviews assignments and ensure room setups, ensures clean environment and maintains patient rooms and nursing station at all times
- Greets and welcomes patients, families and visitors; provides encouragement and comfort. Communicates MCHS services and delivers excellent and timely service and support
10
Experience For Jays Care / Program Assistant Resume
- Ensures clean environment and maintains patient rooms and nursing station at all times
- Restocks supplies such as gloves, gowns, linen, medical equipment; assists with room preparation and turnover
- Performs other assigned tasks to promote efficient practice operation and contributes to the provision of quality patient care
- Assists in emergency situations under the direction of the provider, RN, or LPN. Observes aseptic techniques, Universal Precautions, and other regulatory mandate (e.g., OSHA, CLIA, CMS, Joint Commission)
- Administers or assists patient with personal care including bath or shower, hair, skin, mouth and nail care according to Home Health Aide assignment sheet
- Assists patient with prescribed exercise after instruction by the Registered Nurse/Physical Therapist
- Provides transfer to activities
List of Typical Skills For a Care Assistant Resume
1
Skills For Customer Care Assistant Resume
- Strong data entry/10-key skills with high rate of accuracy and proficiency with Microsoft Office required
- Strong interpersonal skills, ability to get along with diverse personalities, tactful, and flexible with both internal and external customers
- Experience using Customer Service software
- One (1) year of experience as CNA/nurse assistant/patient care giver in a healthcare setting required
- Experience CNA/nurse assistant/care giver in a healthcare setting
- Excellent metering process knowledge
2
Skills For Ambulance Care Assistant Resume
- Experience working with children/families
- Or older, HS diploma or GED and, valid drivers license. Family Care Registry and background check are done with application and hiring process
- Experience or knowledge of Patient Transport Services
- Excellent knowledge of project management concepts, methodologies, and techniques
- Experience in Customer Care or Customer supply chain (FMCG industry would be better)
3
Skills For Personal Care Assistant Resume
- Normal excel and PPT skill
- Good communication sill for outer and intern cross function
- Schedule work to ensure accurate phone coverage and monitors priority calls and shifts escalated calls to assure resolution to problems
- Experience with Microsoft packages
- Good with People and ability to express empathy
- Excellent patient feedback with no customer complaints
- Good health and safety record with no accidents or health and safety issues
- 12 - 24 months office clerical experience
- Experience as a CNA/Nurse Assistant/care giver required
4
Skills For Bonus Customer Care Assistant Resume
- CNA/nurse assistant/ patient care giver experience
- Recent/current experience as a CNA/nurse assistant/patient care giver in acute/sub-acute
- Prioritize workload and complete responsibilities on time
- Be decisive and able to recognize and support the organization’s preferences and priorities
- CNA/nurse assistant/care giver experience
- Good knowledge of Anglian Water processes
- Experience in sales either via phone or in person
- Medical experience (of any kind)
- 6 months previous care experience within three years
5
Skills For Post-acute Care Administrative Assistant Resume
- Current, valid, Maryland state drivers’ license is required
- 6 months previous complex care experience
- Catheter care and PEG experience
- Relevant experience in customer service delivery
- Operate office medical equipment
- Experiences in customer service operation in e-commerce or tech platform as assistant manager or manager
- Cleaning of the apartments including, vacuuming, bed-changing, dusting and surface cleansing
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding, and clean-up
6
Skills For Continuing Care Assistant Resume
- Assisting with hands on mobility support as required including dressing and showering assistance
- Training new volunteers on goals, key messaging and technology as per Alcohol and Gaming Commission of Ontario’s Policies and Procedures
- Working both independently and part of a team while contributing to the team’s success
- Transporting clients or running errands for client
- Providing domestic assistance and care to support the residents in their daily activities
- Responding to any emergency calls from residents
- Managing service delivery failures, non-compliance issues, complex file maintenance
- Assisting with SIM ownership of customers and developers
7
Skills For Customer Care Assistant Manager Resume
- Working knowledge of Google map & property searches
- Working knowledge of SAP ALM and SAP ISU or 1Customer
- Willing to take ownership and resolve issues proactively
- Starting salary $10.00 per hour
- Assisting in Personal care
- Assisting in preparation of meals,
- Understanding of importance of dignity and privacy in personal care for older adults
- Assisting in meal delivery
- Handling Credit Notes
8
Skills For Bonus Customer Care Assistant / AM Resume
- Reporting changes in client’s condition or family situation to the office
- Stooping, pushing, and pulling when moving patient or equipment into position for treatment
- Reaching for, handling, feeling and manipulation of equipment in position
- Working Conditions: The majority of time the employee spends indoors in air-conditioned areas
- Enhance the practice’s established workflow by assisting Patients calling in to the center and making outbound calls
- Ambulance Care Assistant (ACA) - Barking, Havering & Redbridge
9
Skills For Bonus Customer Care Assistant AM Resume
- Understand the concepts of navigation, search engines, downloading music, and other web based applications if applying for technical support
- Assists with directing the Organ, Tissue & Eye Donation Program coordinating with appropriate agencies
- Provide assistance, training and troubleshooting support to lower level staff
- Participates in obtaining a nursing history. Reports abnormalities to registered nurse
- Tracheostomy care including change of tracheostomy, change of inner tube and suctioning
- BEING the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
- Establish and maintain quality assurance and testing for new/existing projects and platforms
10
Skills For Jays Care / Program Assistant Resume
- Mentor third party by answering questions, provide necessary approvals, educating and participate in QA call/email sessions
- Works as part of performance improvement team collecting and reporting data as instructed
- Be recognized for meeting goals, and secure opportunities for advancement
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment
List of Typical Responsibilities For a Care Assistant Resume
1
Responsibilities For Customer Care Assistant Resume
- No experience if Certified as a Nursing Assistant by the Texas Department of Health; OR
- Knowledge or experience with Duchene's Muscular Dystrophy
- In the Emergency Department only, no experience if graduate from EMT (Basic or Intermediate Level) or Paramedic Program
- Reinforces activities of daily living and completes necessary tasks to promote client health, including maintaining an optimum level of mobility
- Assist CSR I’s by clarifying technical information
- Comply with all industry regulations and policies and procedures, including adverse event and product quality processes
2
Responsibilities For Ambulance Care Assistant Resume
- Help patients through care transitions and respecting the patient’s values and preferences
- Familiar with Corporate Banking products in a financial institution
- Obtains miscellaneous specimens and prepares them for laboratory testing , and obtains and files laboratory reports as needed
- Schedules patient appointments in computerized scheduling system under clinic designated guidelines
- Full UK manual Driving Licence required
- A caring attitude towards patients and the ability to show empathy
- Work w/ grief, illness, death, aging, psycho social emergencies, drug & alcohol problems & depressed patients
- PCA 120 or 80 hours training required
- Certification as a Nursing Assistant (CNA); or
3
Responsibilities For Personal Care Assistant Resume
- PCA 80 hours training certifications
- PCA 80 hours training Certification
- High energy level, comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities with minimal supervision
- Full driving license required with no more than 3 points
- Upon arrival at the place of treatment, convey patients to the appropriate location within the building as directed by Control
- Have the ability to work with many different stakeholders, providing accurate information and advise
- Complete recoveries at the State’s request
4
Responsibilities For Bonus Customer Care Assistant Resume
- Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more! Qualifications
- Meet required customer satisfaction levels
- Respond to non-phone customer inquiries (e.g., mail, e-mail, fax)
- Information Center Operation, process and procedure
- Maintain up-to-date knowledge of product and industry information
- Partner to drive customer feedback and support of solutions and programs
5
Responsibilities For Post-acute Care Administrative Assistant Resume
- Interact with team members to manage a broad number of product and business issues and share best practices
- Work simultaneously with multiple customers via Chat to resolve technical and procedural inquiries
- Possibly lead team portfolio reviews and assist other team members as needed
- Understand customers’ needs and provide appropriate solution
- Solicit customers’ feedback and identify problem trends for improvement actions
- Provides continuous supervision and observation of patient activities in psychiatric department or inpatient units
6
Responsibilities For Continuing Care Assistant Resume
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding and ambulation, medical monitoring, and health care related tasks
- Issue service authorizations and arrange care services indicated on member’s plan of care
- Temporary Project Based Position scheduled to Start Mid April and end in September
- Paid Time Off, Holidays, Sick Accrual (eligible after 180 days)
- Responsible for tracking completion of the members’ Level 1 Assessment (HRA), initial IICSP and annual HRA reviews, required follow-ups and updates of the IICSP
7
Responsibilities For Customer Care Assistant Manager Resume
- Responsible for completion of member and/or provider letters as required and mailing of letters and/or copies of the member’s Care Plans to appropriate persons. Also, ensures batch mailings are executed daily as indicated
- Research effectively and provide answers to the customer in a confident manner
- Strong Customer Service/Call Center background
- Establishes priorities, assess workload and determine order of importance on a daily basis with minimal guidance
- Temporary Project Based Position with long term potential
8
Responsibilities For Bonus Customer Care Assistant / AM Resume
- Identifies patient’s prescription benefits
- Attends appointments with the patient’s health care providerif Care Coordinator or Clinical Social Worker are unable to attend the patient’s appointment with a health care provider
- Verifies patients’ insurance coverage, i.e., status (active), effective date, benefit levels, network or non-network, deductible amounts. Determines if pre-certification is required and precerts as necessary
- Support Customer Care and cross functional teams with reporting
- Notifies payer, as required, of patient’s admission and level of care, either online or via telephone
9
Responsibilities For Bonus Customer Care Assistant AM Resume
- Provides information to the Department of Human Services’ caseworkers needed to release Medicaid spend downs for patients
- Provide service and assistance to customers in regards to but not limited to opening new accounts, billing inquiries, account maintenance, payment processing, fare disputes and provide general information regarding the EasyPay MetroCard Program
- Balance and reconcile financials at the end of the day
- Adhere to all company and program policies and procedures
- Customer Care daily operations
- Assist support team with escalated calls that could not be resolved at Level 1 call center
- Technical/IT related tasks as it pertains to the customer care department
10
Responsibilities For Jays Care / Program Assistant Resume
- Collect and enter information received from callers into the medical information database
- Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via inbound/outbound tele-service
- Project a professional company image through all phone and email interactions
- Communicate customer calls, issues, trends, programs and solutions to manager
- Maintain strict adherence to HIPAA compliance and client guidelines at all times
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