Airport Operations Manager Resume Sample
Joel Stanton
3257 Borer Row,
Philadelphia,
PA
+1 (555) 364 9577
Work Experience
Airport Operations Manager
08/2017
-
PRESENT
Phoenix, AZ
- Manage and maintain FBO’s (service centers) at airports within market area
- Be able to present one’s self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face
- If use of company vehicle is necessary at assigned location, most possess valid in-state driver’s license with safe driving record
- Establish and maintain strong business relationships with both senior and operating level business leaders
- Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities
- Stay abreast of business of business strategy, goals, objectives and operational performance
- Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development
- Act as the point of contact and facilitate the work request demand and prioritization process
- Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions
Manager Airport Operations Finance & Administration
11/2012
-
04/2017
Houston, TX
- Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
- Engage and ensure effective delivery of business deliverables and tasks with business partners for deliver
- Develop a good working relationship and act as a liaison between the screening equipment manufacturers, local TSA Leadership and Station Management
- Work with system designers to gain insights and alternatives to improve the performance and cost-effectiveness of our Checkpoint, Bag handling systems and T-point operations
- Manages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, etc
- Directs and monitors procedures to ensure the safe and efficient movement (departures and arrivals) of aircraft
- Resolves service and operational issues escalated by the Lead Agents
Manager Airport Screening Operations
01/2010
-
06/2012
Chicago, IL
- Compiles reports on any operational irregularities and present this with suggestions for corrective action to upper level management
- Adept in handling critical situations; able to respond appropriately during an emergency response
- Builds effective alliances and partnerships with internal and external constituents, including collective bargaining units
- Ensures company standards of safety and quality are maintained at all times fostering continuous improvement and achieving business objectives
- Promotes a socially responsible and ethical culture in the workplace that stimulates a productive workforce
- Coordinates activities within communities we serve as well as regulatory agencies, other airport or tour operators
- Takes full responsibility for meeting strategic goals in operational performance and cost control
- Is responsible for the preparation, monitoring and control of the station operating budget
- Negotiates on behalf of American Airlines with contractors, suppliers and airport authorities
Education
University of Maine at Farmington
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
- Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Previous management experience required (strong managerial skills)
- Demonstrated understanding of Airport Operations, business consulting, portfolio management, project management and applicable technology
- Strong computer literacy including Word, Excel and PowerPoint
- Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values
- Enhance the employee experience in line with the role level and the brand promise
How to write Airport Operations Manager Resume
Airport Operations Manager role is responsible for events, design, reporting, security, training, languages, transportation, media, contracts, analysis.
To write great resume for airport operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Airport Operations Manager Resume
The section contact information is important in your airport operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Airport Operations Manager Resume
The section work experience is an essential part of your airport operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Airport Operations Manager resume experience can include:
- Execute operations and training while maintaining sound discipline of corporate procedures
- Coordinate opening and closing the airport (or portions of it) for divisional areas based upon airport conditions and related safety factors
- Develop and conduct team development/team building strategies both proactively to improve team performance
- Ensure and maintain sound audit procedures complying with governmental regulations
- Maintain active and ongoing dialogue in relation to employee goals and performance
- Actively engage with employees to enhance communication and their understanding of department goals
Education on an Airport Operations Manager Resume
Make sure to make education a priority on your airport operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Airport Operations Manager Resume
When listing skills on your airport operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical airport operations manager skills:
- Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs
- Excellent command of written and spoken English is mandatory with the local language being an advantage
- Three years’ airport operational / customer handling experience
- Experience in airport operations or related field
- Guiding Principles: Community of Respect, Delighting the Customer, Transparency, Accountability, Performance
- Understanding of capital planning processes
List of Typical Skills For an Airport Operations Manager Resume
1
Skills For Manager Airport Operations Finance & Administration Resume
- Completion of a Career Service Authority supervisory training course prior to completion of the probationary period
- Successful supervisory/managerial experience required
- Solid employment references required
- Green Belt or Lean Six Sigma experience
- Experience with Anaplan and Blackline
- Formal training in Financial analysis
2
Skills For Manager Airport Operations Financial Services Resume
- Formal training in Portfolio Management, Program & Project Management
- Actively participate in recruitment and selection activities for the airport team
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate
- Knowledge of AA budgeting, policies, and procedures desired
- Handle multiple responsibilities concurrently
- Planning and Organizing: Plans, directs, coordinates and prioritizes airport activities as it pertains to running a safe and efficient airline operation. Able to anticipate change, adapt and make the necessary adjustments with authority
- Effective Communication: Executes exceptional oral and written communication skills. Ability to engage in meaningful dialogue and active listening. Delivers corporate messages across all workgroups. Collaborates across departments, business units, vendors and contractors
3
Skills For Manager Airport Operations Safety Resume
- Problem-Solving: Uses deductive reasoning to resolve matters with internal and external customers. Uses keen business acumen as a foundation for decision-making
- Leadership: Leads by example. Establishes an open, working relationship with frontline managers and employees through professionalism, authenticity, trust, respect, integrity and ethical behavior. Understands, instills and promotes the corporate culture
- Operational Aptitude: Assesses and deploys the appropriate resources when and where needed to optimize station performance. Monitors, reviews and reports station performance statistics. Understands the complexities of safety, compliance, and regulatory standards associated with flight operations
- Fiscal Responsibility: Reviews and analyzes station expenditures, financial and operations reports, prepares and monitors station budgets. Looks for opportunities to optimize revenue. Initiates requisitions for headcount, equipment, materials and supplies within budgetary limits
- Three years of experience of the type and at the level of Airport Operations Officer – Airfield and Ramp Tower supporting field operations in a medium or large hub civilian airport or military facility
- Three years of experience of the type and at the level of Airport Operations Officer – Airfield and Ramp Tower supporting field operations in a commercial airport or military facility
4
Skills For Manager Airport Screening Operations Resume
- Manage airfield and terminal operations to ensure efficient flow, safety, and adherence to applicable federal and local rules and regulations. Supervises the work of other operational staff involved in the efficient movement of aircraft and the safety of the traveling public
- Manage ongoing inspection of airfield operations and facilities to ensure compliance with the Airport Certification Manual under Federal Aviation Regulation (FAR) Part 139 and other applicable federal regulations. Interpret and apply all information from FAA Advisory Circulars
- Follows the requirements of the National Incident Management System (NIMS) and determines local, state and federal resources necessary to effectively manage these emergencies. Responsible for the tactical supervision of employees from other airport divisions during emergency and non-routine events
- Anticipates and resolves problems encountered during daily operations and determines appropriate solutions; promotes teamwork. Encourages regular communication, informs staff of relevant business issues and their impact on the organization
- Documents causes for disciplinary action and initiates letters of reprimand and makes formal recommendations for disciplinary action. Responds to formal and informal employee grievances and prepares written responses
5
Skills For Senior Program Manager IT Airport Operations Resume
- Aviation snow removal experience
- At least two years’ recent experience in a supervisory / management capacity
- Progressive roles and responsibilities
- All China based positions are subject to local terms and conditions
- Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations
6
Skills For Airport Operations Manager Resume
- No relocation assistance is offered
- Follows up on any AA service failures towards our contract airline customers
- Collaborates with other departments and stations within Mexico Region to achieve efficiency
- Responsible for Philadelphia International Airport operations and customer contract services
- Hire, train and schedule of employees to meet the needs of our airline clients
- Regularly meet with customers to ensure mutual goals and objectives are met
- Develop client relations and secure new business opportunities
7
Skills For Manager Airport Operations Finance & Administration Resume
- Assist in the preparation of ordinances for airfield rules and regulations, ground
- Manage airport response to emergencies, i.e., respond to emergencies, coordinate emergency activities, and implement emergency plans, etc
- Develop operational policies/procedures and recommend implementation methods
- Develop division/ section budget and monitor expenditures
- Coordinate operations with outside contractors; serve as department liaison to airlines, fixed base operators, tenants, federal/state agencies, the public, and the news media
- Represent City at boards, commissions, department at meetings and conferences, etc
8
Skills For Manager Airport Operations Financial Services Resume
- Represent the Department in the development, administration, enforcement, project management, and negotiation of leases/other contracts and use of Airport land, facilities, and services
- Develop and evaluate leases, agreements, or other sources of revenue; confers with lessees to resolve complaints or performance deficiencies; provide information to individuals and private business firms seeking airport leases and concessions; make recommendations for approval, denial, or discontinuance of facility usage
- Inspect facilities, grounds and equipment and ensure safe and efficient operations
- Direct the operation and maintenance of the water quality control discharge system; develop operational procedures required to meet federal, state, and local water quality regulations
- Make recommendations on construction, alterations, and maintenance activities on airport facilities and equipment and coordinate construction activities on landside properties
- Review logs, operational reports, etc. and develop/prepare proposed changes
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
9
Skills For Manager Airport Operations Safety Resume
- Achieve absolute operational integrity, with zero safety defects and security infringements
- Advocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysis
- Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
- Coping with Pressure
- Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
- Develops, coordinates, and executes the airport snow plan for each snow event. Initiates and cancels all levels of Airport Snow Alerts and Snow Emergencies. Monitors runway conditions for snow contamination and coordinates its removal. Ensures the aircraft flow rate is optimized by coordinating snow removal operations with the Federal Aviation Administration (FAA). Issues NOTAMs as needed
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