Accounts Director Resume Sample
Agnes Gislason
5537 White Tunnel,
Detroit,
MI
+1 (555) 660 8853
Work Experience
Director, Accounts Receivable
03/2016
-
PRESENT
New York, NY
- Min. 7yrs experience of progressive experience in sales and functions
- Review accounts with Collections Coordinator for submission to collection
- Ensure that delinquent accounts are reviewed and forwarded to our third party collection agency (RCS) and/or the Attorney General’s Office as quickly as possible in accordance with State Finance Law
- Prepare accounts to be written off after review and authorization by the Bursar and Director of Student Accounts
- Direct the back-office staff of Student Accounts
- Oversee the record maintenance processes for tuition and fees, other student related funds and other University funds; establish related policies and procedures
- Ensure appropriate internal controls are developed and maintained
Accounts Receivable Director
04/2011
-
02/2016
New York, NY
- One-on-one discussions with suppliers and internal stakeholders to facilitate payment processing
- One-on-one and small group presentations to senior University financial managers (e.g. CFO / CBO roles) to provide updates on progress, solicit input and discuss options
- Large group presentations to broader sets of University stakeholders outlining new system, solutions and/or business
- Experience in managing month end close processes is required
- Strong ability to provide quality, professional customer service and resolve problems independently
- Supervise staff and manage multiple projects and people
- Customer Service skills and ability to develop and present meaningful training seminars
- Excellent oral and written communication skills and ability to work under multiple deadlines are required
- Advanced accounting skills, proficiency working with Excel spreadsheets, technical writing proficiency to respond to audit comments with detailed Accounts Payable knowledge for
Associate Director of Student Accounts
12/2007
-
11/2010
Los Angeles, CA
- The development of clear and concise policies and procedural guidelines
- Manages the student account team to help students and parents determine the affordability of APU. Monitors the accounts receivable each payment period
- Supervises the accounts receivable process including registration billing, charging, adjustments to charges, and refunds. Responsible for collecting all undergraduate revenue
- Evaluates all procedures and processes and provides recommendations for using technology and other creative resources to improve quality of One Stop customer service outcomes and institutional efficiencies, and overall accuracy
- Establish and maintain a strategic plan for implementing financial literacy and financial aid systems to educate and inform students and their families
- Develops daily operational guidelines, procedures and timeline for student account and implements ideas, solutions and improvements
- Monitors the accuracy, customer service and workloads of the Student Account Specialists, makes logical work assignments
- Establish a training program for Student Account Specialist and Enrollment Management staff that are cross-trained to assist and support the student accounts team
- Works closely with the Director of Undergraduate Financial Aid to improve current processes to effectively serve students and to provide excellent customer service within the One Stop Shop as well as problem solving for special circumstance students
Education
Strayer University - Orlando East Campus
2002 - 2007
Bachelor's Degree in Accounting
Professional Skills
- Excellent communication skills and strong team-oriented mindset required
- Excellent organizational skills with the ability to multi-task and successfully prioritize tasks
- Strong planning, communication and people skills together with a “hands-on” approach, with the ability to lead a senior team
- Articulate complex ideas, comprehends written and verbal communications, and possesses excellent presentation skills
- Excellent customer service skills and the ability to work with students, parents, and other stakeholders in a friendly, courteous manner
- Strong strategic thinking abilities, capable of translating strategic intent into immediate successful delivery
- Proven track-record in delivering complex outsourcing projects to financial close
How to write Accounts Director Resume
Accounts Director role is responsible for analytical, government, accounting, training, customer, database, finance, credit, integration, procurement.
To write great resume for accounts director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Accounts Director Resume
The section contact information is important in your accounts director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Accounts Director Resume
The section work experience is an essential part of your accounts director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous accounts director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular accounts director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Accounts Director resume experience can include:
- As a part of the Leadership Team, collaborates and sets objectives and goals for students accounts; seeking to improve current processes to effectively serve students in making their educational goals a financial reality. Meets with the Leadership team to strategize and resolve problems that arise within the department
- Strong analytical skills and demonstrated problem resolution skills
- Excellent verbal and written communication skills; specifically, communicating statistical data in a clear, concise manner
- Strong verbal and written communication skills and ability to interface with all levels of management and vendors
- Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback
- Experience of business development including both bidding and securing new business, together with organic growth
Education on an Accounts Director Resume
Make sure to make education a priority on your accounts director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your accounts director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Accounts Director Resume
When listing skills on your accounts director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical accounts director skills:
- Strong accounting and analytical skills with proven, effective application of those ideas into procedure
- Strong mathematical and problem solving skills. Knowledge of probability and statistics is desired
- Effectively manage non-selling activity in support of driving sales results
- Experience in finance, accounting, accounts receivable, or other business related experience
- Leading all teams’ development and directing priorities, and being accountable for driving KUSA Sales goals and profit objectives
- Directing the execution of category strategies and leading alignment with customers’ priorities to build partnerships
List of Typical Experience For an Accounts Director Resume
1
Experience For Director, Accounts Receivable Resume
- Five - Eight years of demonstrated professional experience managing people in a customer service setting
- Sound judgment in making effective business decisions
- Experience using database systems and data analytics to inform strategic decisions
- Developing strategies to minimize past-due receivables and bad debt
- Promote external and internal customer service-relationship building, including communication, active listening, training, education, and problem avoidance
- Oversee management of AR personnel, providing recommendations for hiring, promotion, salary adjustments, and personnel action where appropriate
- Project management and technical report writing using SQL highly desired
- Proactively preform analysis including preparation, escalation, financial impact assessment, and potential resolution
2
Experience For Accounts Receivable Director Resume
- Participate in payor, SPA, and Division calls and meetings, including any needed preparation
- Monitor trends and communicate significant shifts in market or operating conditions to leadership
- Inform AR management and staff regarding payor requirements, significant changes, and developments
- Collaborates with the Director of Graduate and Professional Student Financial Services to assist with strategic planning and provide vision for the office
- Oversees invoice and general reimbursement processing across the university
- Serves as one of the accounting system (Ellucian Banner) subject matter experts for AP and assists with system upgrades
- Analyze fiscal data and apply accounting principles to the accounts receivable and revenue functions
- Oversee all financial components of the student abroad programs
3
Experience For Senior Director, Accounts Payable Resume
- Represents student account concerns at various department and university meetings, as assigned
- Participates collaboratively with members of the SFS/Registrar management team to maximize opportunities for process improvement and to create a department strategic plan
- Responsible for achieving high service standards as defined by Enrollment Management Services established C.A.R.E customer service philosophy. (Choose joy. Actively Listen, Resolve the issue, Exceed Expectations)
- Maintains and adheres to all FERPA regulations, federal, state and institutional guidelines and standards, complying with all federal, state and institutional financial aid regulations and following all Azusa Pacific University’s set standards
- Conduct ongoing evaluations of each area of the AR department to stream line functionality and provide recommendations for change. Goal being to enhance and improve the codependences of each unit of the department (Financial Services, Cash Application, Invoice Collections and Deductions Resolution)
- Maintain a collaborative environment designed to foster open communication with department leaders generating healthy discussion around driving change, being more efficient, resolving issues and achieving strategic objectives
- Partner with the AR departments leaders and larger department management team to anticipate and resolve issues relating to AR and SAP
4
Experience For Associate Director of Student Accounts Resume
- Make recommendations to enhance the activities within the SAP arena
- Evaluate staffing within the four units of the AR department to ensure it is adequate and responsive to current needs for the business, external environment factors as well as the SAP project
- Establish and monitor benchmarks and goals for managed functions
- Determine and recommend policy changes or alterations as warranted to enhance current practices
- Coordinate the timely flow of information between Risk, Collections and Deduction Management
- Ensure that the department is in compliance with SOX Requirements within SAP
- In finance and SAP. Extensive knowledge of the SAP standards and how they affect the day to day operations of a department is required
5
Experience For Assistant Director, Student Accounts Resume
- Collaborate with other directors and management teams
- Review AR performance to ensure timeliness, accuracy, compliance, and standards fulfillment as defined
- Prepare staff review and prepare performance document for direct reports
- Guide, maintain, and enforce departmental practices, methodologies, policies and procedures
- Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded
- Identify operational issues and develop solutions
6
Experience For Associate Director, Digital Accounts Resume
- Actively participate in the Internal and External Audit
- Create and facilitate succession plans for the department Managers
- Review employee engagement results and facilitate the development of action plans
- Responsible for the Managed Care collections and denials team and Manager(s)
- Assists with overarching office leadership and supervision as part of the Graduate and Professional Student Financial Services Management Team. Stands in for the Director as needed
7
Experience For Director, Accounts Payable Shared Services Resume
- Leads and drives all projects related to account receivables with clear financial goals to be reached throughout the academic, financial aid and fiscal year
- Ensures development and implementation of new reporting methods for student accounts, cashiering and account receivables to support the university’s Graduate and Professional enrollment and revenue goals
- Leads and supervises the Graduate and Professional Student Accounts division comprised of two Assistant Director of Grad/PR SFS, Graduate and Professional Cashiering Office, Student Account Counselors. This includes hiring, coaching, and providing professional development direction etc
- Serves as the primary interdepartmental division leadership contact; proactively communicating student account and financial aid policies and procedures to internal and external constituents
- Works in conjunction with the Director, SFS Management, both financial aid and loan teams to provide accurate and timely financial aid offers of assistant to the graduate student population
- Leads the student account division to bring exceptional customer service to all graduate and professional students, staff and academic departments, supporting university enrollment goals
8
Experience For Director, Designated Accounts Resume
- Responsible for maintaining and adhering to all FERPA regulations, federal, state and institutional guidelines and standards, complying with all federal, state and institutional financial aid regulations and following all Azusa Pacific University’s set standards
- Effectively adjust to change
- Assists with functional tasks to pull data and reports on necessary items within and for student accounts
- Assists with leadership and supervision of the Graduate and Professional student account counselors within the office and is a part of the Graduate and Professional SFS Leadership Team. Stands in for the Associate Director and Director as needed
- Supervisory experience
- Update all Student Financial Services forms yearly into fillable and writeable documents
- Leads the student account counselor team to bring exceptional customer service to all graduate students, staff and academic departments, supporting university enrollment goals
- Build, develop, and lead a diverse workforce in a Christ-centered, multicultural community that values and seeks individuals who are committed to diversity and engage others in ways that honor our rich cultural mosaic and biblical foundation
- Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of leadership and through the university's daily living expectations
9
Experience For Assistant Director of Student Accounts Resume
- Develop short and long term goals, plan and execute those goals for the ongoing success of the department
- Direct the key client accounts receivable processes to maximize cash flow and minimize bad debt risk
- Collaboratively work with cross functional leadership teams on strategic client accounts receivable initiatives and corporate initiatives
- Coordinate communications within the Corporation
- Create metrics for monitoring and reporting staff’s billing activities. Tracks and monitors all projects billed in assigned regions internally and externally to financial systems
- 1 Serve as main point of contact responsible for managing the contracting as well as the ongoing relationship with key GPO customers
- In coordination with the regional teams, lead early engagement activities with customer’s on presenting and aligning products to customer specifications and requirements
- Reviews Banking / Execution team’s risk classification recommendations and provides analysis and recommendations on the provision levels as required
- Help to lead New Product Integration (NPI’s) into the market
10
Experience For Senior Director Accounts Receivable Resume
- Seasoned knowledge of risk management, lending policies, procedures and practices including economic accounting & regulatory requirements for the various industries and countries in which the Bank’s customers operate
- Maintain strong internal controls and ensure compliance with company’s policies & procedures. Work with internal and external auditors and ensure clean audit reports
- Directs team’s activities to ensure compliance with accounting principles and adhere with company policies
- Ensures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
- Participate in design and implementation meetings related to the redesign of the Advisory Board’s Quote to Cash process which includes improving the contracting booking process, invoicing process and replacing the revenue recognition system
List of Typical Skills For an Accounts Director Resume
1
Skills For Director, Accounts Receivable Resume
- Demonstrated leadership and proven management skills
- Excellent communication (written and verbal), time management, critical thinking, and customer service skills
- Project management experience, and the proven ability to meet deadlines and balance multiple priorities
- Experience in training, coaching and directing less experienced staff, including indirect reports and cross functional partners
- Proven management experience dedicated to supporting, empowering and developing staff
- Interact effectively with campus community and external customers; remain calm and composed when dealing with difficult individuals or situations
- Effectively lead teams and plan projects / tasks
- Support Hilton Direct Leadership in providing account specific coaching activities to increase sales and effectively use the organization's CRM program
- Demonstrated advancement in leadership roles. Previous student financial services experience is required
2
Skills For Accounts Receivable Director Resume
- Significant years of industry experience (i.e. Category Management and/or sales experience)
- Setting and managing to appropriate service level agreements to ensure efficient and effective processes
- Experienced in developing a shared service environment, building an organization and developing staff
- Strong understanding of cash management policies and controls; Understanding of Title IV financial aid as it pertains to students’ accounts
- Experience in accounts receivable or real estate finance including managerial positions of increasing responsibility
- Thorough understanding of accounting controls, with deep experience in A/R, collections, cash applications, credit evaluation
- Coordinate and collaborate on the college’s on-line cashiering system, including upgrades and ensures excellent student services
- Sales & marketing experience is desirable
- Experience working closely with students/families in a higher education environment
3
Skills For Senior Director, Accounts Payable Resume
- Experience working with large ERP systems (i.e. - Oracle, SAP, JD Edwards)
- PC Skill required including Windows, Excel and Word
- PFI experience is desirable
- Substantial, quantifiable and demonstrable experience in a similar role at this level within a similar organisation structure
- Experience of large project management and mobilisation
- A proven ability to grow a business with a successful track record in P&L general management
- Experience in Accounts Receivable
- Management experience of large teams (i.e. - 20+ headcount)
- Proven familiarity at driving process improvement initiatives across an organization through partnership with various lines of business and stakeholders
4
Skills For Associate Director of Student Accounts Resume
- Previous financial aid/student account experience is required
- Develop account plans to ensure regulatory, statutory and contract compliance and validate such compliance through reporting and assurance work
- Significant experience with ERP software, preferable JD Edwards E1 and Cforia
- Establishing policies and procedures to ensure proper internal controls
- Understanding and application of theoretical knowledge of accounting and/or business administration
- Accountability for client accounts receivable including management, cash application, reporting, month end closing and auditing
- Responsible for generating leads and mining opportunities within existing accounts to drive incremental revenue
- Develop reporting tools to track and review inventory, ensuring processes are moving through Revenue Cycle timely
5
Skills For Assistant Director, Student Accounts Resume
- Technical Expertise – understanding of healthcare, including knowledge of healthcare terms and accounts receivable processes
- Responsible for networking with business decision makers and executives to influence positive buying behaviors
- Ensure customer satisfaction (through engagement and routine testing) at all levels and develop plans for new and existing customers
- Provide leadership, guidance and mentoring for employee contributions through ongoing development and performance management
- Assist the Director of Student Accounts in running the day-to-day operations of the department, including management in the absence of the Director
- Support multiple software tools, data integrity, reporting and data sharing between college offices and external vendors
- Perform work involving student billing and ensure distribution
- Represent Student Financial Services in advising and counseling students with financial options
- Monitor processing of invoices to ensure timely and accurate invoicing
6
Skills For Associate Director, Digital Accounts Resume
- Prepare weekly reporting of invoicing totals, cash receipts, and invoice adjustments
- Assist with organizing and facilitating regularly scheduled team meetings to inform, develop and encourage Student Accounts Team
- Responsible for account management of a portfolio of accounts focused on the consumer and manufacturing vertical market for group business
- Responsible for overall account planning strategy to facilitate growth
- Serve as a subject matter expert in all brands and closing the sale with clients
7
Skills For Director, Accounts Payable Shared Services Resume
- Understand the industry trends that impact customer buying behaviors and offer innovative solutions
- Run reports through Access, Argos, or other reporting tool as needed to problem solve or report to department heads or managers
- Ensure the ERP and collections system support the processes to guarantee data quality and integrity that enable accurate and timely reporting
- Assist in the creation, maintenance, and improvement of office policies and procedures and corresponding website information
- Works with EDM on system issues for billing, statements, payment plans, ACS (1098T), and CASHNet
- Identify, develop, and promote continuous improvement and best practice in processes and performance for improving department functions
- Maintain working knowledge of Revenue Cycle, workflow, systems, and tools used in the department
8
Skills For Director, Designated Accounts Resume
- Lead in the creation and maintenance of a positive working environment with highly-engaged employees
- Responsible for the Worker Comp/EPS collections, denials and billing teams and Manager(s)
- Responsible for managing Accounts Receivable in two systems
- Travels to and attends relevant industry related training/conferences to keep abreast of current financial aid, student account and customer service trends
- Certified Patient Account Manager (CPAM) or
9
Skills For Assistant Director of Student Accounts Resume
- Certified Revenue Cycle Professional (CRCP-I) or
- Challenge positively and debate confidently
- Encourages an environment where creativity can flourish
- Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of our business and our clients’ business and the market dynamics in which we operate
- Champions talent management and succession planning processes
10
Skills For Senior Director Accounts Receivable Resume
- Influence diverse groups and engage at all levels both internally and externally
- Real passion and enthusiasm to succeed
- Promotes a culture where individuals feel enabled to make decisions and act on them
- Demonstrate in-depth knowledge of developing and managing project processes, techniques, tools, and the ability to lead transformational initiatives in complex and dynamic environments
- Analyze resources needed to meet objectives and solve problems
- Develop key relationships and partnerships with senior management at both the Divisional and Corporate level
- Become a trainer and cross-train staff on operations
- Strategic minded and technically advanced
List of Typical Responsibilities For an Accounts Director Resume
1
Responsibilities For Director, Accounts Receivable Resume
- Monitor federal and state laws and regulations. Evaluate policies and procedures to ensure SVA’s compliance under federal and state laws and regulations such as cash handling, refunds, privacy, and fair credit reporting
- Monitors, reviews and verifies AP transactions for accuracy, timeliness, and adequacy of supporting documentation; and ensures compliance with internal policies, agency rules and regulations, and generally accepted accounting principles
- Manages personnel aspects of the AP team, including hiring, work load management, performance appraisals and feedback; and provides mentoring and helps develop internal talent
- Experience of leading and managing businesses through periods of change and growth
- Previous experience of dealing with complex contract arrangements
2
Responsibilities For Accounts Receivable Director Resume
- Demonstrative experience of managing contacts preferably on multi site/campus basis
- Extensive experience in managing senior management grade staff
- Determines various AP work priorities, and identifies and implements changes to improve productivity and increase efficiency
- Recommends internal control upgrades to ensure appropriate checks and balances
- Analyzes, resolves and responds to complex or difficult problems presented by team members, university departments and suppliers
- Creates, monitors and reports on appropriate departmental metrics to support the institution; and takes action on metrics as needed
3
Responsibilities For Senior Director, Accounts Payable Resume
- Ensures written documentation is up-to-date on internal policies and procedures; and
- Monitor federal and state laws and regulations. Evaluate policies and procedures to ensure the college-s compliance under federal and state laws and regulations such as cash handling, refunds, privacy, and fair credit reporting
- Accountability for the overall performance of the account(s)
- To formulate and implement annual and medium term strategic plans and present and deliver to relevant stakeholders
- Develop relationships with BDEV sector leads and work with them to direct, manage and control new business activity ensuring the right levels of scrutiny and review is applied to all new opportunities
4
Responsibilities For Associate Director of Student Accounts Resume
- Maintain overall responsibility for all BDEV activity in the contracts (s) ensuring appropriate authorisations in accordance with delegated authority
- Develop Business Development (BDEV) Pipelines for new and organic projects
- Ensure delivery performance against agreed BDEV cost plans
- Responsibility for all mobilisations and transition arrangements for new business
- Develop account plans to ensure delivery of financial budget and target requirements
- Comply with the governance policy and procedures directed by the Finance Director and Commercial
5
Responsibilities For Assistant Director, Student Accounts Resume
- Director for the proper financial and commercial management of the sector
- Prepare detailed annual budgets for account that are then delegated to appropriate account managers, and:-
- Authority to develop Business Development plans, goals and objectives across the business.Ability to develop and customer focused strategies to improve growth of new and existing business against agreed targets
- Forecasting revenue targets and goals across various lines of business (New Release, Catalog, TV, HD, 4K) and designing tools to analyze against forecast and identify decay trends within the portfolio of identified accounts
- Participation as key stakeholder on account team, prepare written presentations and deliver information to identified accounts in a Business Review and in other executive business settings
- Actively research and analyze the industry and market conditions to fully identify the client needs and demonstrate Fox value proposition within the context of client’s needs
- Key Segment Reporting - Publish weekly and monthly reports across various lines of business for identified accounts
6
Responsibilities For Associate Director, Digital Accounts Resume
- Review performance against forecasts, goals and strategy, and report on performance and developments in the region
- Primary point of contact with the University loan servicer, ECSI
- Manage, reconcile and report on all loan programs to the University Director
- Maintain relationship with tuition and loan servicer collection agencies
- Provide the Director with analysis and monthly data for changes in account receivables
7
Responsibilities For Director, Accounts Payable Shared Services Resume
- Ensure timely payment of all student accounts receivables. Develop protocols and procedures to guarantee proper follow-up and due diligence for accounts by Students Accounts staff, customer service staff, and contracted collection agencies. Analyze and implement changes to processes to improve collections and minimize bad debt expense
- Responsible for the recruitment, hiring, supervision, performance evaluation and management, coaching, and professional development of direct reports. Review and approve proposed solutions for difficult cases brought forward by Assistant Directors
- Lead and participate in technical and administrative projects focused on system modernization and university expansion
- Work directly with students, bill payers, and campus constituents, as needed
- Participate in weekly strategy meetings and provide status update reports which include key data metrics and statistical analysis
8
Responsibilities For Director, Designated Accounts Resume
- Lead continuous process improvement projects to support customer-focused and sustainable low-cost operations
- Lead a team of 2 managers and 25 cash application and collection staff
- Drive the reduction of past due receivables and bad debt expense
- Manage service level expectations and performance metrics for AR Shared Services organization
- Establish and manage all Accounts Receivable department activities, processes and procedures to ensure efficient and proper credit evaluation, collecting and cash application standards and guidelines
- Evaluate and maintain adequacy of bad debt reserve monthly
- Implement efficient dispute resolution and cash collection processes to ensure a positive outcome commercially in favor of Westfield
- Take ownership of major legal and debt recovery matters to ensure maximum collection at minimal expense
- Monitor and enhance all internal controls in relation to the Accounts Receivables and Cash receipts and applications functions
9
Responsibilities For Assistant Director of Student Accounts Resume
- Executive presence, ability to interact with executives to resolve to resolve issues or effect change
- Perform daily, monthly and yearly account reconciliations
- Monitor and follow up with enrolled students to ensure financial clearance
- Effectively manage all Accounts Receivable, Key Account and Cash Application activity to ensure daily department activities are being completed in a timely and accurate manner
- Set objectives for the Accounts Receivable team that align with the overall Financial Shared Services goals
- Oversee organization and maintenance of records of invoices, bills, and deposits
- Manage cash application and ensure all cash receipts are applied properly
- Ensure all Accounts Receivable associates adhere to ATD policies, procedures and internal controls
- Oversee Open Scan (Billtrust) and Oracle (ERP System) as it relates to Accounts Receivable and cash application
10
Responsibilities For Senior Director Accounts Receivable Resume
- Investigate and resolve payment discrepancies and invoice disputes to support the timely collection of receivables
- Oversee the submission of required documents for sponsored students and their sponsors in order to review, prepare and deliver sponsor invoices while maintaining compliance with federal privacy laws.Acts as the primary liaison for sponsored students, academic departments, and corporate, government, and international sponsor institutions
- Monitor federal, state, and local regulations to ensure university compliance and modify university policies and procedures, as necessary
- Maintain databases with relevant information necessary for providing a high level of customer service and utilize the information to respond to annual NACUBO survey
- Review all student account balances and correspond with the Registrar's Office, Student Financial Aid Office, or other academic departments to verify the accuracy of tuition, fees, financial aid, or miscellaneous charges and credits.Make recommendations for collections, refunding, account adjustment, or other relevant action based upon findings
- Process student refund requests in compliance with institutional and federal guidelines and coordinate with payroll and academic units as needed.Serve as backup for team members to accommodate for the complementary nature of peak times within the Student Accounts Office
- Create and present training materials for the sponsor billing process to several constituent groups:students, corporate, government, international sponsor institutions, and university staff.Provide guidance to Qatar campus Enrollment Services staff in regards to their sponsor billing process and protocol
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