Work Manager Resume Sample
Lyda Funk
532 Julian Isle,
Phoenix,
AZ
+1 (555) 145 3681
Work Experience
Permit to Work Manager
05/2017
-
PRESENT
Chicago, IL
- Thorough understanding of the legal process relating to commercial and civil actions
- Expert understanding of security documentation, legal ramifications, and remedies
- Expert understanding of the guidelines relating to Small Business lending under the CSBFA program and other federal, provincial and regional programs
- Thorough understanding of financial statements and interpretation
- Communicate effectively with audiences that include but are not limited to, coworkers, management, clients, vendors, contractors, and visitors
- Collaborates daily with theatre based peers, global Facility Manager service owners and service provider teams within services owned
- Typically interacts with high-level Individual Contributors, Managers, and serves as a key contact point with internal and service provider leadership
- Serves as a key program member and leads/manages multiple activities requiring cross-team collaboration and external collaboration
Work Week Manager
05/2014
-
04/2017
Houston, TX
- Ensure that the site specific PTW Procedure and safety guidelines satisfy the local rules and regulations
- Ensure that the information notified on the PTW documents are clear and complete
- Organize and manage display and/or filing system for the PTW documents and equipment in the site office (locks, tags, forms, key-system, etc.)
- Lead PTW team to ensure that PTW system functions in line with procedures and commissioning to progress with unnecessary and avoidable interruption.
- In the PTW Clearance and Cancellation process, receive notifications from PTW holders when they finished their works and informs the Responsible Engineers accordingly, then release the keys controlling the isolation points, removes locks and tags from isolation points and cancels the PTW and updates Index Log entry
- Provides advice, to engineers for regarding Hazard Identification or during Risk assessment
- Carried out regular routine work place audits to ensure PTW / CSR compliance. This includes assisting the Auditor in reviewing the compliance with the PTW procedure and implements identified corrective actions, within the timescale agreed with the auditor
- Communicate all concerns over any potential PTW system anomalies and where these anomalies’ have potential to cause harm immediately stops work and informs COMM
- Ensure PTW Manager attends daily commissioning meeting and communicates recent progress and relevant items of note to PTW team
Senior Manager, Work Solutions
03/2008
-
03/2014
Detroit, MI
- Responsible for end to end work-force management to support operations team including Staffing, Forecasting, Scheduling, Capacity Planning, and Queue Management and be responsible for delivery of adherence and SL as specified by the client
- Responsible for establishing and clearly communicating departmental strategy to management teams, providing feedback regarding tactical operations, including budgeting inputs, goal setting, and managing performance
- Ensuring the Workforce Management team follows organization's policies and applicable legal requirements when determining and implementing staffing plans for Operation Teams as well as provide inputs to associates work procedures and monitoring their performance leading to successful results
- Lead the activities of the Forecasting, Capacity Planning, Scheduling, Real-Time Queue Management and Reporting Teams
- Conceptualize, design, develop, implement and maintain processes for productivity and performance improvements
- Ensure sufficient support is provided to Operations and Executive Management for evaluating alternatives for various business issues and technology, facility or new business acquisitions.
- Responsible in auditing WFM Policies, Procedures / Processes, identify opportunities for improvement and create action plans for implementation to address gaps seen
- Manage and assign support request to the team while considering a balancing work load and technical expertise
Education
University of Phoenix - Vancouver Learning Center
2004 - 2008
Engineer's Degree in Management
Professional Skills
- Demonstrates creativity, flexibility, and adaptability in a fast paced work environment with shifting priorities
- Intradepartmental communication skills (verbal and written)
- Assist Head of Claims Operations in developing and implementing initiatives related to our claims management approach, customer experience and quality
- Strong understanding and working knowledge of utility industry financial strategies
- Previous experience in Primavera P6 work management, scheduling or planning
- Manage a team of multiple direct reports who in turn have an underlying network of highly skilled case managers
- Experience in software development/testing
How to write Work Manager Resume
Work Manager role is responsible for software, travel, insurance, reporting, wireless, security, training, automation, health, negotiation.
To write great resume for work manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Work Manager Resume
The section contact information is important in your work manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Work Manager Resume
The section work experience is an essential part of your work manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous work manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular work manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Work Manager resume experience can include:
- Provide direction and maintain direct authority over the regional work planning function to ensure effective execution of key planning process deliverables
- Build and maintain an industry presence, engaging in industry forums, working parties and lobbying opportunities in a way that builds trust
- Manage client’s administrative request including history reports and updating client contact information
- Active contributor in weekly Engineering Con Call as well as weekly Support Center Meeting
- Work with other departments to ensure proper support billing
- Manages the Expense process for Core Engineering Team
Education on a Work Manager Resume
Make sure to make education a priority on your work manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your work manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Work Manager Resume
When listing skills on your work manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical work manager skills:
- Effectively communicating and implementing changes
- Experience in driving SL/Adherence through team
- Direct responsibility for ensuring that the regional business performance goals, regulatory priorities and reliability objectives are achieved
- Theater based experienced professional using specialised facility management expertise to interpret internal or business issues and recommends best practices
- Experience generative creative solutions
- Ensuring consistent application of service standards, risk policies and related processes
List of Typical Experience For a Work Manager Resume
1
Experience For Permit to Work Manager Resume
- Creates priority driven, well developed work schedules for all plant maintenance and project activities
- Direct responsibility for ensuring that the developed work plan aligns with the regional O&M and Capital budget targets
- Follow strict escalation and notification guidelines
- Co-ordinate onsite dispatch with client and internal resources
- Work with the client and vendor to process hardware RMA requests
- Works with other departments to ensure Contracts are transitioned through the RMA process
- Notify Management of all service related concerns
2
Experience For Work Week Manager Resume
- Solicit client feedback on call status and satisfaction
- Act as a backup to call center engineers in initial response to phone and e-mail requests
- On call bi-weekly to provide support for call center staff
- Solves, or assists call center engineers with procedure problems
- Analyzes call center activity and makes recommendations for changes in procedures and systems to management
- Writes recommendations for management review
3
Experience For Work Package Manager Resume
- Coordinates implementation of procedure changes with client and department staff
- This individual is responsible for daily ticket workload management through effective communication, delegation of tasks, managing schedules, confirming client contractual obligations, determining the service level agreement, as well as addressing client satisfaction issues and resolving problems
- Additionally, Band 4 WWMs independently
- Assess and communicate on-line risk
- Develop new processes and expectations for flow of information
- Act on behalf of the Unit outage manager or Cycle Manager
- Act as an On - Line Project Manager for major evolutions
- Perform functions as required for category owner, resource management and financial management
- Implement and execute 30+ policies, programs and processes and adopt best practices. Monitor and manage 30+ organizational measures and controls to facilitate the identification and implementation of performance improvements and initiatives
4
Experience For Senior Manager, Work Solutions Resume
- All actions have direct impact on reliability, financial, and customer satisfaction goals and the public, political and regulatory opinion of
- Know-how of safety critical SW development/test would be an advantage
- Knowledge of project management, configuration and change management tools
- Execution week coordination, scheduling and leadership of a geographically dispersed work force of several native resources and a large contingent of additional contract resources working the company service territories
- Execution week coordination, scheduling and leadership of a geographically dispersed work force of several native resources and a large contingent of additional contract resources working the service territories
- Position reports to the Site Manager Outages
- Responsible and accountable for maintaining the integrity of the schedules. Insures that schedule status and changes are communicated in a timely manner to affected departments
5
Experience For Work Place Manager Resume
- Interacts with all levels of management. Attends and participates in management team initiatives
- Execution week coordination, scheduling and leadership of a geographically dispersed work force of several native resources and a large contingent of additional contract resources working the BGE / ComEd / PECO service territories
- Execution week coordination, scheduling and leadership of a geographically dispersed work force of several native resources and a large contingent of additional contract resources working the Delmarva service territories
- Demonstrated ability to achieve results, build consensus, establish trust, communicate effectively and foster culture change within a matrixed organization
- Knowledge and experience with the use of Computerized Maintenance Management Systems (CHAMPS) and project scheduling is desired
- Execution week coordination, scheduling and leadership of a geographically dispersed work force of several native resources and a large contingent of additional contract resources working the PEPCO service territories
- Execute 20+ policies, programs and processes and adopt best practices. Monitor and manage 20+ organizational measures and controls to facilitate the identification and implementation of performance improvements and initiatives
- Manage priority emergent work for their assigned work week
- Proven leadership ability in a high performance culture
6
Experience For Assistant Manager, Work Out Resume
- Able to research, plan, prioritise, negotiate translation of strategy to tactical delivery model, conflict management and organisational development
- Previous gas distribution experience related to work management, design or field activities
- Understanding of BGE gas leak and maintenance standards and procedures
- Coach, mentor, and develop other members of the work management organization and fulfill requirements covered below in Job Scope section
- Works independently, receives minimal guidance and direction from manager then determines best approach to accomplish work
- Acts as a resource for Global Service owner, theatre director and colleagues in theatre
- Solves highly-complex problems and takes a broad perspective to identify innovative solutions
7
Experience For Work Flow Manager Resume
- Partners with senior-level management to create and analyse the business cases for complex projects, develops and obtains buy-in to business requirements, and develop fully-integrated launch plans
- Creates and communicates facilities management vision within WPR, Cisco partners and cross functional groups
- Applies expert knowledge to resolve frictions impacting inter dependencies between facilities management life cycle and field delivery, business requirements that has material influence to end results
- Over 20 years as a Senior Reactor Operator at Grand Gulf (Retiree)
- Maintain performance standards
- Can manage forced outage plans
- Responsible for interdepartmental communication and working relationships to control work scope vs. schedule content. Also responsible for schedule execution which affects maintenance performance, unit reliability and unavailability, and station goals
8
Experience For Work / Day Services Manager Resume
- Direct: 7-23 Direct Reports/Employees
- Span of Influence: 100 ' 450 FTEs
- Direct Budget: $0. 9M - $3. 0M
- Indirect Budget Influence: $40M - $200M
- Orchestration of geographically dispersed and multi-disciplined work force of approximately 100 ' 450 employees and a large contingency of additional contract resources working within the areas of the ComEd / PECO service territories
- Coordinate and ensure completion of all tasks associated with preventative, corrective maintenance, system performance, public improvement, capacity expansion, etc
- Ensure timely and planned work tasks provided to ensure all key performance measures can be attained in Operations. In scheduling, consider prioritization, system needs and construction resource work levelization to minimize overall costs.
9
Experience For Work Force Manager Resume
- Direct influence over the regional budget spend of between $40M - $200M per year
- Responsible for the coordination of resources in the execution of preventative/corrective maintenance, reliability programs, system modifications, and construction activities using the work management process to insures the efficient execution of the work plan
- Responsible for development of regional business plan and budget. #CD# Responsible for ensuring that the regional work plan aligns with the budget O & M and Capital targets. #CD# Responsible for forecasting, re-forecasting and monitoring regional budget. #CD# Accountable for developing and communicating budget and work plan performance reports to the regional operations lead. #CD# 25%
List of Typical Skills For a Work Manager Resume
1
Skills For Permit to Work Manager Resume
- Experience with ESOMs/Maximo/P6
- Good knowledge of SW development processes
- Focuses on solving conflict, not blaming
- Act as an OCC member during refueling and maintenance outages
- Develops and executes labor strategies involving employees covered under the Collective Bargaining Agreement
- Responsible for budget and strategy relating to AMP's new claims philosophy
- 980 Morgantown Rd , Bowling Green, KY 42101-8249 USA
2
Skills For Work Week Manager Resume
- Project management basic know-how, analytical and structured working approach, ability to work on own initiative and within a team
- Act as a source of advice on significant or complex claims
- Working experience in a leadership / supervisory capacity with exposure or handled any Workforce Management Discipline from Forecasting, Capacity Planning, Scheduling, Real-Time and Reporting
- Able to design workflows and procedures
- Organizes or schedules other people and their tasks
- Manages difficult or emotional customer situations in a calm and professional manner
- Able to build morale and group commitments to goals and objectives
3
Skills For Work Package Manager Resume
- 701 Directors Drive , Arlington, TX 76011-5103 USA
- 112 W Randolph , Enid, OK 73701 USA
- 5400 West 11th Street , Greeley, CO 80634 USA
- 7508 Melrose Lane , Oklahoma City, OK 73127-5143 USA
- 5112 E. 36th Street North Suite 200 , Wichita, KS 67220-3207 USA
4
Skills For Senior Manager, Work Solutions Resume
- 2950 Corporate Drive , Winchester, KY 40391 USA
- 1300 East 9th St. , Owensboro, KY 42303 USA
- 128 W PARK DR , BIRMINGHAM, AL 35211-4469 USA
- 555 Duncan Road , Frankfort, KY 40601 USA
- Personal Computer (PC) knowledge
5
Skills For Work Place Manager Resume
- 8041 Knue Rd Bldg 16 Ste100 , Indianapolis, IN 46250-1920 USA
- 1375 Ken Pratt Blvd. , Longmont, CO 80501 USA
- 2950 Corporate Dr , Winchester, KY 40391-7948 USA
- 2317 Washington St , Great Bend, KS 67530-2456 USA
- 400 W HALE ST , LAKE CHARLES, LA 70601-8441 USA
6
Skills For Assistant Manager, Work Out Resume
- 2102 E Spruce St , Garden City, KS 67846-6362 USA
- 6141 Dixie Highway , Fairfield, OH 45014 USA
- 500 Bellerive Blvd , Nicholasville, KY 40356-8140 USA
- 2928 METRO ST STE 101 M , DENTON, TX 76207-4304 USA
- 7100 BROADWAY STE UNIT 5-C , DENVER, CO 80221-2923 USA
7
Skills For Work Flow Manager Resume
- 701 Directors Dr , Arlington, TX 76011-5103 USA
- 4320 S PADRE ISLAND DR STE B , CORPUS CHRIST, TX 78411-4408 USA
- 529 SAINT JOHN ST , LAFAYETTE, LA 70501-5709 USA
- Establishing a reasonable time frame, based on the facts obtained, to expect the customer to bring payments current and follow for the payments or take action to cure defaults
- Ensuring external customers’ concerns/issues are dealt with in a timely, fair and equitable manner with efforts made to meet the best interests of the Bank and the customer
- Contribute to the effective management of the Centre by
- Timely escalation of issues/obstacles/trends to the Senior Manager, Work Out and/or Senior Manager Unit Leader as appropriate with recommendations/solutions
- Monitoring collection activity and overall team performance through periodic reviews of team members’ portfolios to ensure performance standards ie volume/productivity, service standards appropriateness of action plans for resolution of individual accounts and portfolio management are maintained
8
Skills For Work / Day Services Manager Resume
- Responsible for the prioritization, scheduling, planning, preparation and execution of all regional corrective, preventative and predictive maintenance tasks, projects, switching evolutions and tests associated with all disciplines. #CD# #CD# 25%
- Apply a standardized model to drive resource sharing and provide decision-making and accountability for proper resource shifts. #CD# Interface with other departments in Exelon and represent Work Management regarding process and procedural issues. #CD# 10%
- Models Southern Company values of Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
- Responsible for the execution and monitoring of the Work Management policies, programs and processes. Support the peer group process to ensure adoption of best practices into standard processes
- Interface with other departments in Exelon and represent Work Management regarding process and procedural issues. Chairs or co-chairs the Work screening committee. Performs screening of new action requests and work requests
- Works with planning coordinator to prioritize work planning needs to support the timely preparation of work plans and material acquisition
- Responsible for the execution and monitoring of the Work Management policies, programs and processes. 20%
- Tracks and produces weekly work management performance indicators as requested
9
Skills For Work Force Manager Resume
- Interface with other departments in Exelon and represent Work Management regarding process and procedural issues. Chairs or co-chairs the Work screening committee. #CD# Performs screening of new action requests and work requests. 10%
- Ensure that emergent work within the week is properly assigned to the FIN team and bundled properly and revise schedules to recover from emergent events. 5%
- Responsible for the execution and monitoring of the Work Management policies, programs and processes. Support the peer group process to ensure adoption of best practices into standard processes. 20%
- Interface with other departments in Exelon and represent Work Management regarding process and procedural issues. Chairs or co-chairs the Work screening committee. Performs screening of new action requests and work requests. 10%
- Responsible for the execution and monitoring of the Work Management policies, programs and processes. #CD# Support the peer group process to ensure adoption of best practices into standard processes. #CD# #CD# 20%
10
Skills For Maintenance Work Week Manager Resume
- Interface with other departments in Exelon and represent Work Management regarding process and procedural issues. #CD# Chairs or co-chairs the Work screening committee. #CD# Performs screening of new action requests and work requests. #CD# 10%
- Ensure that emergent work within the week is properly assigned to the FIN team and bundled properly and revise schedules to recover from emergent events. #CD# 5%
- Drive the strategic direction of Amazon’s JP Seller Support capacity planning (long-term) and workforce management (short-term) network strategy, outsourcer strategy, new site requirements, geographic diversification, etc
- Three years’ experience in operating nuclear power plant, operations, engineering, maintenance and/or construction at PG&E; or 4 years of similar experience from another company
- Great attention to detail and ability to follow structured processes
- Work successfully and maintain efficiency under pressure
- Experience in the development of presentations (as well as actually presenting to senior level executives) is just what we’re looking for Well-honed negotiation skills
- Responsible for interdepartmental communication and working relationships to control work scope vs. schedule content Also responsible for schedule execution which affects maintenance performance, unit reliability and unavailability, and station goals
- Lead site HIT teams sponsoring major improvement efforts
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