Warranty Administrator Resume Sample
Sam Conn
21686 Garret Lane,
Boston,
MA
+1 (555) 935 5211
Work Experience
Warranty Administrator
08/2017
-
PRESENT
Philadelphia, PA
- Accurately coding warranty claims and entering into the dealerships automated system
- Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
- Reviewing warranty claims and correcting any errors
- Administering warranty parts identification and disposal
- Maintaining good working relationships with the Service and parts Departments
- Booking/coding warranty & internal repair orders
- Keeping abreast of all factory recalls and announcements
Dealership Warranty Administrator
04/2014
-
07/2017
Los Angeles, CA
- Reconciling all warranty receivables and working with the accounting department to obtain payments
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
- Maintaining all service and customer records as required by the warrantor
- Generates and publishes required charts, reports, and data analysis for assigned Factories to support the vehicle quality improvement process
- Highlights emerging vehicle concerns for assigned factories for management consideration
- Monitors claims for corrections and edits; re-enters claims as necessary
- Enters transportation damages input into SAGA for all PQTs and does the following
At our Site Biggleswade Warranty Administrator
01/2011
-
03/2014
Dallas, TX
- Process all warranty paperwork to ensure proper documentation and verifying criteria required by factory or distributor
- Bank contracts which includes bank payoffs
- Flexible Medical Spending Accounts Available
- Supplemental Life Insurance Available
- Short Term and Long Term Disability Packages Available
- Paid Vacation Time Off After 60 Days
- Promotions from within
Education
Everest University - Tampa Campus
2007 - 2011
Bachelor's Degree in Business
Professional Skills
- Excellent communication (verbal and written), problem solving, and customer relation skills
- Excellent communication skills required to maintain good relations with both internal and external customers
- Focused with strong administrative and organizational skills
- Quality computer skills including Microsoft Office and SAP
- Intermediate Excel and computer skills required
- Exceptional customer service skills are advantageous
- Training or coaching experience
How to write Warranty Administrator Resume
Warranty Administrator role is responsible for training, travel, insurance, research, manufacturing, reporting, shipping, procurement, database, credit.
To write great resume for warranty administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Warranty Administrator Resume
The section contact information is important in your warranty administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Warranty Administrator Resume
The section work experience is an essential part of your warranty administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous warranty administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular warranty administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Warranty Administrator resume experience can include:
- Checking for any warranty and goodwill claims
- Experience working in a professional office setting is required
- Strong knowledge of relevant aspects of the service being provided
- Undertake a technical validation including inspection of returned components
- Previous experience of working in a warranty or insurance claims assessment role is desirable
- Experience of interpreting technical information
Education on a Warranty Administrator Resume
Make sure to make education a priority on your warranty administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your warranty administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Warranty Administrator Resume
When listing skills on your warranty administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical warranty administrator skills:
- Capable of making decisions; good communications skills; and computer literate
- Effective in prioritization of tasks, able to handle multiple open issues continually
- Able to demonstrate previous experience in a similar role and/or industry would be desrible
- Effectively control retail dealers input/ouput claims
- To effectively monitor the Work in Progress (WIP) reports to ensure Workshop instructions can be cleared as soon as possible
- To ensure all invoice queries are quickly and effectively resolved
List of Typical Experience For a Warranty Administrator Resume
1
Experience For Dealership Warranty Administrator Resume
- Computer literate and able to demonstrate uses of IT relevant to role
- Ssist supervisors and managers in identifying and mitigating potentially hazardous conditions; and
- Attend warranty training courses as needed
- Liaise with the dealer network regarding rejected claims
- Conduct warranty training for Dealers
- Reconcile payments received from vendors and manufacturers; keep accurate records of payments, denials, and all information pertaining to claims
- Follows up on outstanding claims to obtain prompt payment
- To be an integral part of the customer journey by ensuring estimates and costs are as agreed
- Check Pro4 to ensure all vehicle options have been selected including local submission rates
2
Experience For Warranty Administrator, Walton Volkswagen Resume
- SPPS loading parts and labour lines onto Kerridge
- Follow the Service 24 hour billing process
- 22 days holiday, rising to 25 after 5 years,
- Return documentation for rejected warranty and R&M items for re-costing by service administration
- Process warranty repair orders for the purpose of obtaining the maximum recovery of revenue from the vendor
3
Experience For At our Site Biggleswade Warranty Administrator Resume
- Provide weekly and monthly reports regarding claim status
- To reconcile reports and ensure correct accounting accruals are performed
- Process program credits in an efficient, fair and equitable manner using judgment and diplomacy
- Oversee departmental central filing, mail, and general reports as required
- Help perform training to enhance customer support of claim entry
- Create and monitor processes to ensure compliance and for filing to stay current
- Responsible for determining warranty eligibility based on warranty claim submitted from the field based on
4
Experience For Field Service Warranty Administrator Resume
- Able to read manufacturing prints
- Report any fraudulent manipulation of warranty claims
- Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc
- Confront and resolve difficult customer service situations
- Input of manufacturer’s warranty payments
- Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary
- GSCE passes grades A-C in Mathematics and English
- Determine if repair description / write-up meets manufacturer standards
5
Experience For Warranty Administrator After Market Resume
- Assemble all additional information if manufacturer requires more information
- Prepare all claims which need to be amended
- Record all claims which are unpaid and work with Warranty
- Input of manufacturer’s warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
- Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
- Process NOA’s/NOC’s, Data entry of new applications submitted via mail/fax. Audit and review of applications submitted via online form. Ensure all form completed correctly with all information and meets requirements for warranties issuance (i.e. active applicators)
- Seek out and understand all manufacturer’s publications relevant to warranty claim administration
- Ensure repair order document storage complies with established corporate, legal and manufacturer’s retention requirements
- Process all warranty claims that come in from clients
6
Experience For Trainee IT Warranty Administrator Resume
- Communicate regularly with clients to keep them updated on warranty claims
- Work with the production team to resolve any warranty issues
- Process parts orders as needed
- File all claims for OEM’s that are given with the documentation in a professional manner with data accuracy within the Warranty Module
- The Warranty Department also handles other Fleet tasks: including the fleet oil sample program, campaigns, recalls, license plate shipments and follow up on repairs for units at a dealership for warranty
7
Experience For Warranty Administrator Assistant Resume
- Computer proficient: Microsoft software, excel & web data entry
- Ensure that all documentation is completed in line with the Assurance Policy
- Maintain high standards of control over displaced material returned
- Check and clear weekly statement and query any overdue claims, or claims not paid or any discrepencies in payment
- Prepare all warranty claims for submission for payment
- Assist in GSA auction sales as required
8
Experience For Warranty Administrator / Lexus of Greenville Resume
- Act as a back-up to the Warehouseman
- Track warranty part return till the issue be closed by our customer for the entire process
- Scan all dealer paperworks and upload to MKS folder
- Contact basic data analysis and part status update
- Other related tasks within the warranty group
9
Experience For Warranty Administrator Volkswagen Preston Resume
- To work safely and efficiently within the Company’s Health & Safety Policy
- To comply with the Company risk assessment strategies
- To adhere to company/MBUK methods of work
- To ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time
- To adhere to time schedules and all targets where appropriate
10
Experience For Service Warranty Administrator Honda Chandler Resume
- To receive all job cards with warranty items and input all claims into system, transmit to MBUK and ensure that all claims are transmitted successfully
- Identify warranty parts to be returned to manufacturer and parts for disposal – and inform service department of action required
- Check any claims rejected and resubmit errors, or in conjunction with manager investigate why rejected
- Participate in warranty audits as required
- To process subcontract invoices and queries
- To check vehicle history for repeat repairs or ascertain if warranty claim
- Answer telephones as required
List of Typical Skills For a Warranty Administrator Resume
1
Skills For Dealership Warranty Administrator Resume
- To ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within department guidelines
- Conduct claim charge back decisions based on knowledge of warranty policy, training, and vehicle technical experience
- Experience and knowledge of vehicle troubleshooting and repair of passenger or commercial vehicles
- Experience in a customer service or transaction processing role
- Product and skill training
- Make effective decisions and ensuring appropriate follow up when required
- Ust have the ability to communicate the English language, both verbally and written, in an effective manner
- Ust have, and maintain, a valid driver’s license
- Review parts and claims to validate compliance with proper diagnosis procedures, claim submission procedures, and compliance with TSB or TSB parts flags
2
Skills For Warranty Administrator, Walton Volkswagen Resume
- Two years of technical customer service experience, preferably in aftermarket parts, automotive parts, or similar
- A good mechanical aptitude is required
- Warranty administration experience (preferably within an automotive dealership)
- Excellent communication both written and spoken
- Experience of manufacturer’s warranty and credit claim procedures
- At least 1-year warranty administration experience in the light OR heavy automotive industry
- Two years of experience in a automotive dealership
- Review contracts to determine validity of warranty claims
- Previous mechanical experience an advantage
3
Skills For At our Site Biggleswade Warranty Administrator Resume
- Understand or experience in Ford, FCA, GM, or other OEM warranty systems
- O Answer phone calls from external customers who have experienced a mechanical breakdown / failure to their truck
- Previous experience within a service environment and administrative functions
- Marine and/or Industrial experience is beneficial
- Maintain a good relationship with all vendors and distributors
- To utilise all tools and products, CWC or MB and third party to undertake your role in an effective manner
4
Skills For Field Service Warranty Administrator Resume
- Request Return Goods Authorization (RGA) from vendors for return of warranty items
- Strong MS Office computer literacy and proficiency, particularly excel
- Interpreting and advising customers on warranty and policy matters
- Discussing payment with the customer and obtaining funds
- Joining a value based organization who embrace diversity
- Joining a value based organisation who embrace diversity
- Training on Manufacturer Warranty Standards
- Training development programme
- Assuring all lease equipment is properly tagged and entered into the NEMS
5
Skills For Warranty Administrator After Market Resume
- Working cross-functionally through different company departments
- Supplying estimates to customers
- Resolving customer invoice/estimate queries within a timely manner
- Reporting of lost hours and non compliance of paperwork
- Understanding of financial policies to provide proper charges to applicable accounts for all claims settled
- Review claims for excess payment including duplicate repairs, overlapping labor, and excessive parts while investigating system edits during the audit process
6
Skills For Trainee IT Warranty Administrator Resume
- Manage debt by assisting in resolving queries in a timely manner ensuring order number is included and final costs as agreed
- Answer incoming telephone calls regarding warranty
- Assist dealers, customers and Warranty Manager in researching and resolving warranty policy issues
- Prompts and responds to different ways of working in the face of changing situations
- Manage the warranty part flow from part receiving, shipping, storage, till part disposition
- Participate in warranty, or engeering part review and coordinate the followup activities within Hella manufacturing plants as well as customers
- To carry out general service administration tasks, including filing as required
- Maintain accurate tracking and reporting of all warranties and credit memos
- WIP Management by running SO2 report and matching against CWC Wip report and update accordingly
7
Skills For Warranty Administrator Assistant Resume
- Responsible for all aspects of Service filing ensuring no job pack is filed incomplete
- Warranty Administration / Processing required
- Conduct self in a business and ethical manner continually improving manufacturer/company relations. Also, interfacing with United Rentals, Inc. branch personnel
- O General working knowledge of all makes of heavy-duty trucks, diesel engines and exhaust aftertreatment system components and operations
- To receive completed job cards and to ensure final costs are agreed with customers and order numbers are obtained where appropriate before invoicing
- General knowledge of windows-based applications (Word, Excel, PowerPoint), database entry and reporting
8
Skills For Warranty Administrator / Lexus of Greenville Resume
- Processes all warranty paperwork, ensuring proper documentation and verifies criteria required by factory or distributor
- Conduct parts physical inspection and testing based on audit criteria
- Verify adequate payment and posting to proper accounts
- 40 hours per week - flexible working hours are on offer
- Return documentation for rejected warranty items for re-costing by service administration
- To attend company/MBUK meetings and training courses as and when appropriate
- Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards
9
Skills For Warranty Administrator Volkswagen Preston Resume
- Ensure the accurate and timely processing of Warranty data
- Contribute to the on-going improvement of warranty processes, systems and approach
- Responsible for maintaining an office machine pool which is shared with the Warehouseman
- Responsible for conducting an inventory of all line items within the redistribution account annually
- Log warranty part return into Hella tracking system (excel file in Onedrive) and SAP system
- Conduct weekly meeting to update the status of returned part within warranty team
10
Skills For Service Warranty Administrator Honda Chandler Resume
- To carry out the groups invoicing and administration systems efficiently
- To instigate and integrate Claims Register using the current computerised system
- To identify, pick & complete necessary labelling for Material returns and monitor material returns procedure
- To liaise with Parts department regarding materials to be discarded
- Achieve budgeted labour rates and invoicing efficiency
- Processes transactions as soon as request comes in within the specified turnaround time and according to the set standard procedures
- To provide a professional service with regards to all aspects of the warranty and contract claims handling administration process
List of Typical Responsibilities For a Warranty Administrator Resume
1
Responsibilities For Dealership Warranty Administrator Resume
- Previous experience of working in a warranty or insurance claims assessment role is desirable but not essential
- To ensure invoicing for warranty repairs is completed, warranty credits are allocated
- To complete and maintain all administration procedures directly associated with Warranty and Contract Maintenance
- To advise Depot Manager of any claim rejection so that appropriate action can be taken
- To keep up to date with all aspects of changes within Warranty procedure and to maintain Policy and Procedure file
- To contact customers to inform them of any additional works required and gain the necessary authority to complete the work
- To organise sub-contract work as required and issue the appropriate purchase order number with authorisation from the customer
- To ensure all Technicians’ paperwork is completed accurately to maximise profitability
- Provides warranty administrative support in an efficient manner
2
Responsibilities For Warranty Administrator, Walton Volkswagen Resume
- Ensures details needed by our internal & external customers are given on time and with utmost accuracy
- Knowledge in Logistics process
- Knowledge in computer systems
- Ensure credits are made to the dealer
- Discuss repair methods with dealers and other repairers in conjunction with Service Inspector
- Arrange supply of replacement parts and special modification kits when required
3
Responsibilities For At our Site Biggleswade Warranty Administrator Resume
- Ensure the engine register is maintained in up to date order
- Attend courses, conferences, Exhibitions and Open Days to represent the department as and when necessary
- Technical background is advantageous but not essential
- Research Repair Orders (RO), Outside Maintenance Purchase Order (OMPO) notes and comments, and Warranty criteria to determine if failures and repairs for parts and equipment are Warranty candidates
- Communicate with Original Equipment Manufacturer (OEM), Field Maintenance Management, Parts Coordinators, technicians, and external vendor representatives concerning Warranty candidates
4
Responsibilities For Field Service Warranty Administrator Resume
- Negotiate Warranties and policies that best benefit the company for parts, equipment and services
- Initiate, monitor and follow up on progress of Warranty campaigns or recalls
- File Warranty claims with manufacturers and maintain tickle files for follow up and payment
- Conduct research to determine full liability and recovery of all Warranty items and dollars
- Draft campaign instructions and distribute to all shop locations
- Ensure claim filed goals are achieved
5
Responsibilities For Warranty Administrator After Market Resume
- Schedule meetings with (OEM) as necessary
- Inspect parts and equipment
- Ensures that the warranty work claimed corresponds to the manufacturer’s criteria
- Completes and prepares the documents necessary to process the warranty claims and submits them to the vendor
- Ensures that credit memos received correctly correspond to the labor and/or material warranties submitted
6
Responsibilities For Trainee IT Warranty Administrator Resume
- Notify and work with the Regional Service Install Managers on any perceived problems
- To process all available to reconcile warranty and R&M queries
- To ensure that products, oils and consumables are booked on to WIPs accurately with correct quantities as per wis/Asra
- Create final customer invoice, retail and internal, warranty and cash
- To utilise the Customer satisfaction system to maximise customer service levels
7
Responsibilities For Warranty Administrator Assistant Resume
- Adhere to, implement and follow the current manufacture initiatives relevant to your role
- Respectfully follow the manufacture warranty guidelines reference EWMR manual
- Notify workshop control of any service recall opportunities
- Advise Service Advisors of required rebooks
- PA requests and CLB requests (warranty administrator)
- Review 3C sheet to ensure checklist and final signature fields all complete
- Employee Advantage - retail discounts with over 3000 retailers and Cycle to work scheme
- Complete all warranty vendor return paperwork in a timely manner (10 days)
8
Responsibilities For Warranty Administrator / Lexus of Greenville Resume
- Research and process warranty credits daily to ensure proper documentation and verify criteria required by factory or distributor
- Work with all counter sales personnel on warranty updates and warranty inventory
- Prepare vendor returns for shipment
- Receive all job cards with agreed warranty and R&M items and input all claims details i.e. labour item codes and parts numbers and produce warranty invoice and transmit to warranty provider, ensuring that all claims are transmitted in line with the MB Audit Standard
- Identify from warranty and R&M returns parts for return and those for disposal and inform parts department of action required
- Participate in warranty and R&M audits as required
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
- File claims manually and on-line with manufacturers on a daily basis
9
Responsibilities For Warranty Administrator Volkswagen Preston Resume
- Follow and manage claim through the OEM process until it is paid
- Ensure that all claims are filed promptly and accurately
- Vehicle purchase discount,
- Reconcile OEM credit memos
- Tie warranty reimbursement back to GL/Spares CAR
- Maintain warranty receivable schedules
- Generate OEM reports and processes as necessary
- Prepare monthly warranty aging reports based off of warranty schedules. Follow up with Field Service and SLR on aged claims as needed to ensure warranty claims have been filed and are not held up in dispute
- Continually seek ways of improving existing practices or create new ones with the support of FS, SLR and management team
10
Responsibilities For Service Warranty Administrator Honda Chandler Resume
- Analyze problems and identify trends for maximizing claim process
- Work with service personnel to resolve issues that would interfere with the maximum recovery of revenue from warranty claims
- Facilitate communication internally between Field Service and SLR for warranty work
- Notify Field Service and SLR of any warranty changes by the OEM
- Act as a service warranty industry resource throughout CDK
- Provide training to FS and SLR on claim filing and system use as it pertains to warranty administration. Maintain existing training aids and modify or create new ones as needed
- Make sure all aspects of the warranty process are fulfilled within audit requirements
- Stay up-to-date on OEM warranty and policies
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