Trust Operations Specialist Resume Sample
Albina Herman
22439 Rogahn Viaduct,
Philadelphia,
PA
+1 (555) 128 4249
Work Experience
Trust Operations Specialist
09/2017
-
PRESENT
Philadelphia, PA
- Performs routine accounting functions related to trust accounts including cash receipts, cash disbursements, income collection, trade settlement and control of the trust accounting system
- Prepares routine accounting entries in accordance with established procedures
- Inputs accounting entries; prepares and balances/reconciles daily blotter to the trust accounting system, balances and processes checks
- Reviews and processes reject items; receives, distributes and files related documents
- Refers problems to the Operations Officer. Ensures data integrity including daily back-up and prepares the systems for transmission of daily data and activity
- Prepares, controls, and processes routine disbursements; miscellaneous income; note and other liability payments; and trust fees to and from trust accounts ensuring accuracy and timeliness of transactions in accordance with established procedures
- Process settlement instructions and settles funds for assigned accounts in accordance with instructions
- Experience with a Trust Accounting system
Senior Trust Operations Specialist
05/2013
-
05/2017
Chicago, IL
- Experience in a Bank Trust department or at a Trust company in an operations role
- Primary function of the position is the daily cash reconciliation and settlement process between the bank and the back office service provider
- Daily and monthly cash, security positions and suspense account reconciliations
- Process miscellaneous fee requests, pro-rated fee calculations, release fees and post to GL each month as directed
- Maintain multiple client fee schedules on the trust accounting system
- Quality control which includes verifying integrity of transaction tax coding, descriptions, security setup and maintenance, client statement print files, account openings/closings, in kind transfer coordination, etc
- Client website access administration (user id and password)
- Assists with year-end tax review and reporting
Agency & Trust Operations Specialist
03/2010
-
04/2013
San Francisco, CA
- Gathers information for regulatory reporting (OFAC, FINCEN) and performs other weekly/monthly departmental reporting
- Assists with internal and external audits and examinations as needed
- Communicates effectively and maintains favorable and effective working relationships with management, peers, internal and external contacts and vendors
- Performs a variety of operational tasks that require general knowledge of unit functions and multiple complex systems
- Financial services industry accounting and/or transaction processing experience
- Personal computer skills to include various software packages including Excel, Word, Email, etc
- Special Background and Criminal Check (required for all new hires
- “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
- Independently research and resolve processing issues
Education
Strayer University - Delaware County Campus
2004 - 2009
Bachelor's Degree in Accounting
Professional Skills
- Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities simultaneously
- Strong computer skills, particularly Excel and Word
- Strong verbal and written communication skills and detail oriented
- Strong verbal and written communication skills and detail oriented
- Trust operations and security processing experience with emphasis on accounting and income processing
- Prioritize and handle increased workloads during peak processing times
- Experience using the SEI accounting platform
How to write Trust Operations Specialist Resume
Trust Operations Specialist role is responsible for research, software, organization, security, retail, finance, securities, accounting, trading, payroll.
To write great resume for trust operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Trust Operations Specialist Resume
The section contact information is important in your trust operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Trust Operations Specialist Resume
The section work experience is an essential part of your trust operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous trust operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular trust operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Trust Operations Specialist resume experience can include:
- Be able to demonstrate strong oral and written communication skills and the ability to interact with all levels of the organization
- Strong knowledge of banking principles
- Strong knowledge of accounting practices
- Strong knowledge of Trust and securities processing activity
- Brokerage, transfer agent or trust operations experience
- Experience in with Payroll Tax
Education on a Trust Operations Specialist Resume
Make sure to make education a priority on your trust operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your trust operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Trust Operations Specialist Resume
When listing skills on your trust operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical trust operations specialist skills:
- Assists administrative staff in effectively servicing trust clients by responding to their operational needs
- Experience in ACH banking and/or accounting experience required
- Effectively manage and proactively address risk in change activities
- Excels in prioritizing daily functions and dealing with multiple deadlines and high volumes of work
- Organize, prioritize and handling Multiple/Complex Tasks
- Experience providing operational support for Trust/investments accounts for high net worth clients in a Private Bank
List of Typical Experience For a Trust Operations Specialist Resume
1
Experience For Senior Trust Operations Specialist Resume
- Preparing all client materials, such as account maintenance confirmation letters, in an accurate, complete and professional manner
- Processing of stop payments on outstanding trust checks
- Provides advanced support by being given primary responsibility for opening & closing assigned accounts
- Administer accounts of paying agencies to which the bank is the paying agent, including but not limited to
- Performs manual filing, creates electronic files for storing data and completes and delivers procedurally-required documentation to the appropriate parties
- Manage investment account closings, ensuring that all internal teams complete their responsibilities as part of the closing process
- Assists co-workers by researching transaction history on one or more of our core systems
- Monitor all outgoing wires to ensure all are processed
2
Experience For Trust Operations Specialist Senior Resume
- Review required investment account opening documentation for completeness and accuracy, and set-up accounts on internal application
- Provides intermediate level administrative and customer service support to the Trust Relationship Manager team in managing their assigned accounts
- Maintain log of financial statements and update plan tracking module
- Track loan payments (if applicable) to verify they are paid according to the amortization schedule
- Ensures compliance with all STC operational policies and procedures
- Responsible for account file maintenance
- Responsible for accurate and timely handling of all Fiduciary account (guardianship, conservatorship, custodial, estate) applications, maintenance and closure requests
3
Experience For Agency & Trust Operations Specialist Resume
- Ensure Ally Bank complies with applicable regulations and statutes
- Provide support to other Deposit Operations teams as needed
- Perform Specialized Trust Operational work on one or more of our core systems
- Frequently interacts with both internal co-workers and external counter parties to receive and deliver instructions for completing and properly processing work. If instructions are not clear or insufficient as to detail, identifies the problem and proactively resolves such with the instructing party
- Respond to client inquiries
- Provides sufficient details to answer questions from clients and other operational staff and identify errors or potential issues
- Takes appropriate action to resolve less complex errors
4
Experience For Trust Operations Specialist, Senior Resume
- Perform basic research
- Prints and provide reports when requested
- Serves as primary contact to monitor all opening activities including asset funding, documents, files, statement, compliance and CIP guidelines, checklist and other special requirements
- Reconcile transfers, fee collection, securities and asset transfers, and other department operations activities. The position also coordinates production and delivery of client statements and tax information
- Uses the Trust accounting system for account set up, retrieving data and maintaining account information
- Provides assistance to Trust Department staff members on issues/problems of complexity and can resolve most issues on own
- Assist in development of key internal procedures and controls
- Perform research and provide resolution related to client payroll distribution files or individual payroll related transactions; create and send correspondence to internal and external customers, business partners or agencies regarding net pay transactions
- Protects the interests of the bank and our client by accurately posting specialized work on one or more of our core systems in a timely basis. Work is high volume and large dollar value
5
Experience For Trust Operations Specialist Resume
- Independently research and resolve processing issues Identifies unit's processing errors or potential processing issues, determines and implements corrective action and communicates the impact of these actions to the appropriate parties involved
- Strong understanding of securities processing and trust banking or brokerage industry
- Experience in Mutual Fund Trading and Income Processing
- Research and Respond to client inquiries Responds to our client inquiries regarding their work in a timely, clear and appropriate manner
- Perform analysis on area's functions, provide input on opportunities to enhance unit's processing
- Reviews unit's processing routines and procedures, methods and flows of communication, and reporting tools and provides input to management with recommendations that would have a positive impact on efficiency and client service
6
Experience For Senior Trust Operations Specialist Resume
- Monitor account postings throughout the day to ensure client requests entered into Trust Accounting system are executed
- Confirm all incoming wires and checks are credited to the appropriate accounts
- Process all banking wires and rebates
- Actively support and ensure data accuracy and integrity for their responsible area; and,
- Research and Respond to client inquiries
- Independently research and resolve processing issuesIdentifies unit's processing errors or potential processing issues, determines and implements corrective action (reverse and re-post) and communicates the impact of these actions to the appropriate parties involved. Performs system balancing work and monitors own work for accuracy
- 2 to 4 years experience in Mutual Fund Trading and Income Processing
- 2 to 4 years direct work experience in Microsoft Word, Excel, Access and Outlook
7
Experience For Trust Operations Specialist Senior Resume
- Direct work experience in Microsoft Word, Excel, Access and Outlook
- Could serve as a trainer and guide for new hires and less experienced staff
- Closing account disbursements
- Processing all income, maturities and calls received from custodian on a daily basis
- Have the ability to work in a deadline driven, high volume environment
- Perform Specialized Trust Operational work on one or more of our core systems
- Have the ability to work in a deadline driven, high volume environment
8
Experience For Agency & Trust Operations Specialist Resume
- Execute operational settlement wires and international wires
- Record all money movements on the daily cash sheet
- Process stop payments and bill payments
- Research, analyze and verify money movements and make any necessary adjustments to customer accounts
- Approves or disapproves transactions based on document provisions and department controls
- This job has no supervisory responsibilities but the incumbent could be a workflow leader
9
Experience For Trust Operations Specialist, Senior Resume
- Accurately process client requested transactions on trust accounting and deposit systems, while following documented procedures and meeting or exceeding service level agreements
- Accurately complete daily and monthly cash reconciliations, while identifying any resulting exceptions for research and resolution
- Workflow Lead that also devotes 70% or more of time to performing the same day-to-day work
- Serves as liaison between Trust Operation staff, division officers, and external contacts regarding customer service, documentation and workflow
- Coordinates daily workflow in and out of the area with related officers and departments to ensure that operating schedules and/or department deadlines are met
- Conducts research, compiles statistics, and prepares reports regarding department operations
10
Experience For Trust Operations Specialist Resume
- Generate various volume and metrics reports for senior management
- Responsible for other functions as needed to support the administration of Private Wealth Management clients
- Reviews exceptional items, unusual situations, difficult and/or complex customer issues, resolves most issues/problems
- Assigns and checks work of designated staff to ensure accuracy and compliance with policies, procedures and regulations
- Trains employees on established organization and department procedures, rules and regulations
List of Typical Skills For a Trust Operations Specialist Resume
1
Skills For Senior Trust Operations Specialist Resume
- Ecurities operations experience
- Direct experience with SEI Investment's Trust3000
- Financial Services experience
- Client service support experience
- Review work for accuracy, recognize and research potential problems and resolve issues based on industry/trust knowledge and experience
- Securities operations experience
- Researching, analyzing and verifying entitlements and making any necessary adjustments to customer accounts
- Matching and processing DTC confirmations and settling security trades,
2
Skills For Trust Operations Specialist Senior Resume
- Researching, voting and posting capital structure changes in securities,
- Setting-up investment assets on the trust accounting system,
- Distributing and closing client accounts,
- Reconciling mutual fund accounts, posting dividend reinvestment transactions,
- Coordinating and executing the production of client statements,
- Preparing and monitoring reports to forecast next day entitlements
- Verifying all information on new securities added to the trust accounting system
- Understanding the importance of attention to detail and data accuracy
- Posting dividend and interest income transactions to client accounts,
3
Skills For Agency & Trust Operations Specialist Resume
- Posting cash and security deposit and disbursement transactions to client accounts,
- Processing all income, maturities and calls received from the custodian on a daily basis
- Handling discrepancies and customer inquiries in an accurate, efficient, and timely manner
- Preparing client materials in an accurate, complete and professional manner
- Address on-going issues caused by customers and bring to resolution (not funding correctly, recurring returned items, etc)
- Aptitude for learning and working in a team environment
- Limited knowledge of general business, including familiarity with basic accounting concepts, finance and investments terminology
- Set realistic expectations with customers regarding resolution ETA and on-going updates
4
Skills For Trust Operations Specialist, Senior Resume
- Attention to detail and understanding of importance of data accuracy
- Willingness to adapt to an ever-changing environment
- Putonghua speaking is preferable
- Willingness to adapt in an ever-changing environment
- Proficient using Mircosoft Office applications that includes Word, Excel, Powerpoint
5
Skills For Trust Operations Specialist Resume
- Learn and become proficient using all department databases
- Learn and apply regulatory, departmental and company policies and guidelines, and to follow standard operating procedures
- Independently Research and Resolve Processing Issues
- Daily balancing of accounts with custodians
- Protects the interests of the bank and our client by accurately processing specialized work on one or more of our core systems in a timely basis
6
Skills For Senior Trust Operations Specialist Resume
- Responds to our client inquiries regarding their work in a timely, clear and appropriate manner
- Verify the descriptive information of new securities added to the unit's accounting system
- Research, respond and coordinate timely resolution of customer issues and escalations involving Trust Controls
- Provide complete and simple explanations to customer’s inquiries with goal of preventing follow up questions
- Responsible for accurate and timely handling of all Trust applications, conversions, maintenance and closure requests
- Protects the interests of the bank and our client by accurately posting specialized work on one or more of our core systems in a timely basis
- Work under pressure on various tasks and meet deadlines
7
Skills For Trust Operations Specialist Senior Resume
- Maintain accuracy and quality
- Manage time, resolve problems and achieve results
- Retrieve and utilize information from trust system and other data sources
- Perform responsibilities accurately and independently in a fast-paced, multi-task environment
- Perform responsibilities accurately and independently in a fast-paced multi-task environment
8
Skills For Agency & Trust Operations Specialist Resume
- Knowledge of Microsoft Office (Word, Excel, Outlook), ability to manage excel spreadsheets
- Perform responsibilities accurately and independently, in a fast paced multi-task environment
- Proficient with Microsoft office and other department specific databases
- Follow oral or written instructions
- Proficiently cross trained on multiple positions within the Trust Operations Department or the ability to perform within a 6 month period
- Reconcile and balance transactional activities of a complex nature
- Work well in a team environment and provide day-to-day direction to co-workers for routine functions
- Lead, direct and motivate staff to achieve management objectives
- Function independently the majority of the time
9
Skills For Trust Operations Specialist, Senior Resume
- Develop internal procedures and controls
- Drafts letters and correspondence to client for Relationship Manager’s review
- Work is high volume and large dollar value
- Independently research and resolve processing issues Identifies unit's processing errors or potential processing issues, determines and implements corrective action (reverse and re-post) and communicates the impact of these actions to the appropriate parties involved
- Provides sufficient details to answer questions and identify errors or potential issues
- Process all voluntary and mandatory corporate actions received from custodian on a daily basis
- Notify, explain, and solicit decision on all voluntary or optional corporate action events
- Research, analyze and verify entitlements and make any necessary adjustments to customer accounts
10
Skills For Trust Operations Specialist Resume
- Handle discrepancies and customer inquiries in an accurate, efficient, and timely manner
- Prepare client materials in an accurate, complete and professional manner
- Document details of customer escalations, issues and escalations in SalesForce
- Provide monthly reports to management with KPIs, trends and suggestions for improvements
- Expert with Microsoft Office applications: Word, and Excel
- Responds to operational inquiries from relationship managers and trust assistants; refers more complex issues to senior team members or the appropriate department for resolution
- Recommend procedure/policy changes needed to avoid risk to the bank and improve the customer experience
- Strong knowledge of Ally Bank's products and services, with particular emphasis on trust and fiduciary accounts
- Processes and reviews daily transactions
List of Typical Responsibilities For a Trust Operations Specialist Resume
1
Responsibilities For Senior Trust Operations Specialist Resume
- Excellent knowledge in Excel and Access
- Monitoring and processing tax relief offers accurately an within stated deadlines
- Serves as the direct contact for routine customer inquiries, account research and solves moderately complex problems
- Monitors customer account cash flow status and notifies Trust Relationship Manager of current or anticipated overdrafts
- Drafts letters and correspondence to clients for Trust Relationship Manager’s review
- Analyzes and summarizes account documents and contractual fee agreements
2
Responsibilities For Trust Operations Specialist Senior Resume
- Conducts internal reconciliations to ensure compliance with department control policies and to monitor and mitigate risks and ensure adherence to department quality standards and government regulations
- Serves as a workflow lead
- Review financial statements for irregularities
- Confirm Receivables and Payables are resolved from year to year
- Work with administrators to resolve any issues with trust reconciliations
- Reconcile financial and employee statements (identifying realized and unrealized gains and losses, employer and employee contributions, distributions, etc.) for each plan
3
Responsibilities For Agency & Trust Operations Specialist Resume
- Prepare the financial reports for the plan – Statement of Assets and Liabilities and Schedule of Income and Expenses
- SEI Trust System
- DTCC ACAT System
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