Telesales Executive Resume Sample
Serenity Goldner
4763 Kuhic Ways,
Houston,
TX
+1 (555) 926 0030
Work Experience
Telesales Executive
03/2018
-
PRESENT
Los Angeles, CA
- Career Gap Analysis
- Fast and accurate identification of customers’ needs and order processing using appropriate IT systems
- Call existing customers as well as ‘cold’ prospects, based at systematic generated call schedules or a self developed call plan, on a regular basis in view of safeguarding existing revenue and /or obtaining additional revenue
- Deal with incoming enquiries and act on provided leads to generate new customers
- Set up call plans in cooperation with the Head of Sales and Marketing department
- Execute consistent Telesales standards and tools
- Excellent written and verbal communication skillsincluding fluent written and spoken English and Swedish, Danish or Norwegian
Telesales Executive, India
07/2012
-
11/2017
Philadelphia, PA
- Strong interpersonal skills (highly motivated,self-starter, pro-active, willing to learn)
- Customer and service focused, able to understand customerneeds and concerns
- Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse and outsource)
- Establish rapport with Business Development Managers and refer all relevant leads identified as above the telesales channel to the appropriate representative
- Foster team approach with all fellow team members to achieve yearly team objectives and targets
- Continually develop knowledge of DHL eCommerce’s products/services and general commercial awareness in order to provide the best possible solutions to the customers
- Build strong client relationships to ensure that accounts perform and grow to its maximum potential, reducing attrition rate and minimising opportunities for competitors to gain business
- Act as the customers’ eCommerce resource point of contact, by liaising closely with relevant departments within DHL eCommerce to ensure all queries, problems or issues are dealt with appropriately
BB Telesales Executive
03/2007
-
04/2012
Los Angeles, CA
- Coordinate with Operations team to ensure quality services and customer satisfaction
- Inform and coordinate with other departments to ensure smooth operations flow and target achievements
- Target SME’s and local clients within the private sector with the addition of some small advertising agencies as guided by the Head of Sales
- Flexibility to meet the company’s changing sales requirements
- Describing the product benefits
- Gathering and documenting information about the customer
- Capturing and recording information through our account management system
- Managing agreed follow up call cycles with the client
- Outbound calls to customer and prospect database resulting in lead generation for sales
Education
University of Phoenix - Atlanta Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Beneficial, although not essential, to have previous data sales experience and/or language skills
- Have excellent communication skills and thrive on daily/weekly/monthly targets
- Excellent PC skills (MS Word & Excel)
- Be highly persuasive and have excellent interpersonal skills ·
- Possess strong selling techniques and effective negotiation and influencing skills
- Excellent interpersonal, communication and telephone handling skills
- Great questioning skills; good ability to problem solve
How to write Telesales Executive Resume
Telesales Executive role is responsible for interpersonal, word, events, research, reporting, trading, security, database, negotiation, excel.
To write great resume for telesales executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telesales Executive Resume
The section contact information is important in your telesales executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telesales Executive Resume
The section work experience is an essential part of your telesales executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telesales executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telesales executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telesales Executive resume experience can include:
- Language skills: English mandatory; Dutch/French excellent speaking and writing
- Good communication skills, meticulous, team player
- Demonstrated analytical and numeric skills & awareness
- One (1) year relevant work experience - preferably with sales, telemarketing or telesales experience
- To sell advertising effectively to deliver revenue, yield, market share target and call rate
- Liaise effectively with all internal departments (Customer Accounts/Production/Editorial/Marketing and any
Education on a Telesales Executive Resume
Make sure to make education a priority on your telesales executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telesales executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telesales Executive Resume
When listing skills on your telesales executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telesales executive skills:
- Good telephone manner; aptitude to build good solid relationships
- Negotiating volume advertising agreements effectively with clients following agreed guidelines
- Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
- Have confident IT skills, including MS Office package
- Experience of working in a telesales/sales or customer service environment, with a proven ability to meet sales targets would be viewed favourably
- Experience of delivering a fantastic customer experience
List of Typical Experience For a Telesales Executive Resume
1
Experience For Telesales Executive, India Resume
- Proficient PC skills, including MS Word and Excel
- Negotiation skills: Both commercial as well as diplomatic and team oriented
- Demonstrate understanding of pricing and proposal models
- Demonstrate the understanding of Solution offering for Air freight / Sea Freight & Overland Product
- Experience of using Salesforce CRM
2
Experience For Ukhc Telesales Executive Resume
- Build customer loyalty through excellent customer service
- Strong business acumen and customer-oriented
- Good command of spoken and written English and Chinese (Cantonese & Mandarin)
- Good knowledge and understanding of Air / Sea & Overland
- Experience in a similar position
- Set priorities and to keep overview
- Excellent computer literate (MS Office)
- Gathering and recording information through our account management system
3
Experience For BB Telesales Executive Resume
- Building trust– Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
- Following up calls with clients
- Weekly registering, saving and updating in the IT system of all the offers, prospecting and contracting activities
- To maintain opportunities in line with pipeline principles of weighting and ageing, to provide reliable, data driven forecasts
- Use intelligent questioning techniques to gain understanding of the clients’ goals and challenges
- Outbound calls to customers to offer aftersales services including but not exhaustive of service and MOT bookings and service plans
- Maintain regular communication with all clients developing rapport and trust
4
Experience For Trp-telesales Executive Resume
- Ensure any errors or complaints are handling swiftly and efficiently in accordance with our customer service charter
- To develop and maximise commercial opportunities with potential customers, promoting ENGIE’s values
- To work closely with the Technical Estimators to drive quotation conversion within the existing customer base
- Proactively source sales from within the allocated geographical location by sourcing new customers
- Act as a contact between the company and its potential markets, gathering market and customer information
5
Experience For Telesales Executive, With Hebrew Resume
- Contact potential or existing customers to promote and sell LexisNexis products and solutions
- Identify sales opportunities using prescribed sales methodology
- Understand and be able to articulate GoToMarket’s propositions to fit prospective customers’ requirements in a compelling manner
- Influence prospective customers’ decision making process to include Experian
- Contribute to the joint achievement of the shared new business revenue target by securing face time with high quality prospective customers
- Initiative; pro-active; willing to permanently improve
- Greet customers in a courteous, friendly and professional manner using scripts
- Clarify customer requirements, probe for understanding, use available tools to guide through the conversion
- Acquire new and/or renew services for existing customers
6
Experience For Internal Telesales Executive Resume
- Responsible for achieving monthly sales targets and other KPI
- Open to shift work - including weekends and public holidays
- Use a number of tools and online portals to gain a clear understanding of the client’s business and stakeholders
- Articulate the Marketing Source values and ambitions
- Work on campaign set by Inside Sales Manager & Marketing Manager
- Once identify customer follow the onboarding process and transfer the account based on KN Sales Channels
- BAH Driving license an advantage
- Confident using computers
7
Experience For Temporary Telesales Executive Resume
- Customer satisfaction follow up calls
- Able to start work from mid-April 2017 for 4 months
- Present new ideas on a regular basis to increase client exposure to new audiences and increase client spend
- Track client response where possible and suggest ideas for improvement or increase exposure
- To sell gas and electricity supply contracts, and ENGIE services to customers and Third Party Intermediaries (TPI’s) ensuring required Key Performance Indicators (KPI’s) are achieved
8
Experience For Telesales Executive Scandinavian Market Resume
- Opportunity management within the CRM database
- To maintain CRM ensuring that all relevant data is maintained. Relevant data to include but not limited to: client name/designation, incumbent contractor, length of contract, review date and numbers on site
- To meet with the Estimating Team Leader on a weekly basis to discuss current sales activity, performance to budget/target and future initiatives and activity
- Occasionally create appointments for BDM’s where required to close larger opportunities
- To update CRM with the information received from any person/s in relation to a proposal, quotation or enquiry handled by the TE team
9
Experience For Telesales Executive Swat Resume
- Lead and appointment generation
- Formulate a personal sales plan that incorporates initiatives to identify and gain new business prospects and maximize growth within the existing client to achieve the required personal sales results
- Combine sales skills with DHL product & service knowledge and convert the maximum revenue potential in order to increase the size and quality of DHL's account holders
- Continually develop knowledge of DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize the department's contribution to the sales function
- Adhere to regional standards on profit margins and discount guidelines and provide justification and obtain management's agreement for any deviation from the set tariff
- Open new accounts and ensure they trade profitably
- Complete daily and weekly reports to measure individual and department's effectiveness and provide figures showing weekly productivity of the department through the use of COMET (DHL's Sales Reporting Tool) in a timely manner
- Ensure that customer information is maintained accurately in the customer database
10
Experience For Telesales Executive, Cemea Team, BB Resume
- Sales and results-oriented, pro-active and possess a positive work attitude
- Proficient in Microsoft Excel, Word and IT savvy
- Proactively market and sell repossessed assets
- Provide Area Sales Managers with leads or appointments in order to obtain new business
- Handle sales-related enquiries and direct prospects to the Sales team when needed
- Achieve daily telesales engagement to ensure productivity is achieved at a level required to achieve monthly sales target
- Achieve monthly new sales target through telesales channel
List of Typical Skills For a Telesales Executive Resume
1
Skills For Telesales Executive, India Resume
- Seek opportunities to add value for clients and ensure excellent customer experience is maintained
- Confidence & charisma and an ability to communicate effectively with executives and senior managers of target organizations
- Demonstrate a keen eye for detail and can analyse data, problem solve and make effective decisions
- Possess professional and friendly communication skills both written and verbal and etiquette
- Proven and demonstrable experience of business to business telesales and lead generation
- Well developed communication & selling skills
- Telephone / Sales experience in a multi-national company with customer interface experience essential
2
Skills For Ukhc Telesales Executive Resume
- Prioritising and scheduling calls
- A good working knowledge of MS Office applications
- Experience of using linkedin.com as a research tool
- Experience of working within a sales team to deliver personal and overall departmental results
- Previous experience of working in the Security Industry
- Excellent listening, negotiation and ability to overcome client objections
- Experience in using a CRM system to manage and maintain lead records
- Experience in telesales/telemarketing
3
Skills For BB Telesales Executive Resume
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Min. O/A Levels with at least 1 year of relevant working experience
- Strives on delivery excellent customer services
- Experience in the ‘environmental’ sector
- Demonstrates a well organised and disciplined approach to work
- Field sales experience in Telesales
4
Skills For Trp-telesales Executive Resume
- Demonstrate a desire to succeed and a willingness to learn
- Ideally previous knowledge and experience of the Asset Finance industry
- Sales experience or exposure to consultative sales process
- DHL experience (if transferred within)
- Good command of English language; Arabic is critical
- Initiating action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
- Contacting and qualifying incoming enquiries establishing the customer needs
- Agreeing and upholding call backs with customers and ensuring to follow up as agreed
- Working well under pressure and working well with setbacks
5
Skills For Telesales Executive, With Hebrew Resume
- Working towards achieving personal and work-related goals and objectives
- Listening – being able to carefully listen to customers in order to diagnose the situation and translate customer input to sales / business qualifications
- Managing a prospect database and continually updating all prospects
- Researching prospects and generating leads
- Proposing and selling new solutions towards active and potential customers, others than in standard offer
- Hardworking, tenacious and eager to get things done efficiently
- Maximising new business spend on a range of different Farmers Weekly packages and products
- Winning new business from competitors and other sources
6
Skills For Internal Telesales Executive Resume
- Achieving the appropriate number of outbound telephone calls
- Keeping himself/herself up to date of products, services and promotions
- Achieving call targets set
- Achieving appointment targets set
- Understanding customer needs for being able to supply advices and solutions with the purpose of a real partnership (win-win)
7
Skills For Temporary Telesales Executive Resume
- Develop and implement calling campaigns to support marketing generated campaigns and generating call-based messaging based on the campaign material
- Customer Focus – Making customer and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
- A telesales or telemarketing background with a track record of generating leads / appointments
- Understand and comply with the legislation relating to direct marketing
- Capable of understanding complex organizational structures and identifying decision makers
- An understanding of digital marketing or data management
- Love achieving and exceeding targets ·
- Understand the selling process including structure and segmentation requirements
8
Skills For Telesales Executive Scandinavian Market Resume
- To keep the Estimating Team Leader informed of any significant appointments or sales activity that is likely to happen within the coming quarter
- Gain the revenue growth through Up-selling and Cross-selling
- Offer permanent assistance to customers during contract with regards to pricing, discounts or any operational problem that might occur
- Sell DHL products & services to prospective & existing customers through telephone calls for achieving sales target
- Provide professional services to the customers and supporting service requests for maintaining the customer loyalty
- Intermediate knowledge of Microsoft packages including Excel, Word and Powerpoint
- To act as a credible ambassador for G4S when making outbound telephone calls to potential customers
- Ensure all work dealt with promptly and according to company procedures
- Confident, friendly, outgoing personality
9
Skills For Telesales Executive Swat Resume
- Enjoy working within a target-driven team environment
- Work with marketing to review, challenge and develop campaigns to maximise success
- Gain commitment from the prospect for a future meeting
- Resilience, tenacity and a commitment to achieving results
- Proficient use of Microsoft Office including Outlook
- Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring
- Analyse figures and reports and spot trends and identify issues and take appropriate action where necessary to maximise revenue by addressing issues early
- To rapidly become a Fuel Genie product and sales expert outperforming competitors
- To retain existing customers and up sell services to achieve customer retention and satisfaction targets ·
10
Skills For Telesales Executive, Cemea Team, BB Resume
- Work under pressure, maintaining a positive mental attitude
- Make outgoing calls to predetermined contacts in order to sell public course places and generate leads for the sales specialists
- To make follow up calls on marketing campaigns to secure bookings for public courses
- To develop ongoing relationships with regular customers to investigate other opportunities
- Dedicated, Hard working and Enthusiastic
- Thrive on making high volume of outbound calls, contacts and conversions per day ·
- Achievement of all sales KPI’s, including margin, bad debts and queries etc
- Management and rectification of all customer satisfaction issues arising
- Sales ability – Using appropriate interpersonal styles and communication methods to gain acceptance of a products, service or idea from prospects and clients
List of Typical Responsibilities For a Telesales Executive Resume
1
Responsibilities For Telesales Executive, India Resume
- Update sales opportunity and engagement outcome and status accurately in the CRM system
- Provide telesales report on a periodic basis when required by the management
- Law-related qualification or equivalent would be ideal but not necessary
- Identify opportunities from inbound leads and phone calls
- Develop and maintain the salesforce system
- Manage the CRM database for opportunities identified
- Attend & constructively contribute to monthly team meetings
- Work collaboratively with the field Business Development Managers
2
Responsibilities For Ukhc Telesales Executive Resume
- Liaise with the product & propositions team to provide customer requirement & competitor insight
- Responsible for Business Sales Plan yearly/quarterly/monthly/weekly considering the actual customer portfolio and active prospecting of new potential along active customers portfolio
- New customers prospecting and transforming those customers into actively buying customers
- Successful negotiations with existing or potential customers, preparing offers and price quotations , establishing all operational details pricing, contract, payment terms details
- Fully and in time cash in of all the over dues registered by delayed payment term customers of MOL Romania
- Work in mix teams with other colleagues at Group level
- Responsible with identification of best practice method to solve customers’ requests together with Back Office team members
- Permanent proposal of collaboration methods and synergies identifications with other departments
- Self-motivated, able to work autonomously and meet the deadlines
3
Responsibilities For BB Telesales Executive Resume
- Able to understand customer needs, empathy
- Listen attentively to customer’s needs and concerns
- Up-sell and cross-sell full suite of SingTel products and services
- Follow through after sales requests and liaise with various stakeholders
- Proficient in English and a second language
- Identify sales opportunities for sales lead generation
4
Responsibilities For Trp-telesales Executive Resume
- Liaise closely with internal departments to deliver quality services and work in line with corporate standards to attain local and regional Key Performance Indicators
- Prepare timely reports for business analysis
- Well-organized, self-motivated, self-confident and able to work under pressure
- Identify and research prospects to target within relevant market sectors
- Confidently talk about our product portfolio and their benefits at a high level
5
Responsibilities For Telesales Executive, With Hebrew Resume
- Provide the commercial consultant a detailed brief about the prospective client so that they can attend the appointment fully prepared
- Update Salesforce with timely, accurate notes
- Take responsibility for your own personal development and strive for continual improvement
- Share best practise with your colleagues to benefit the entire Commercial team
- Make number of customer calls set per day by Inside Sales Manager
- Analysis and update performance of Calls and provide inputs via KN internal CRM and Telesales systems
6
Responsibilities For Internal Telesales Executive Resume
- Manage your own customer portfolio (max 10 accounts) and take the lead in the quotatin process + follow up
- Be highly self-motivated, resilient, positive, high energy, professional and determined ·
- Track record knowledge of B2B Sales ideally within the waste industry desirable
- Identify growth areas and opportunities for our target advertisers
- Build relationships with key decision makers
- Monitor competitive media on a regular basis to establish client activity
- Support customer strategy and process
- Become a source of market information for clients
- 1) Having the ability to generate your own full load sales leads from various sources (the Internet/Chamber of Commerce etc )and qualifying them as potential Euroline customers
7
Responsibilities For Temporary Telesales Executive Resume
- Profitable weekly sales figure growth of allocated and new customer accounts
- Customer, product and market knowledge
- Contribution of group sales (e.g. generation of sales) to the wider Speedy Hire groups
- Able to work shift, weekends and public holidays
- Drive to win and a positive can-do attitude
- Customer focus: Ability to understand customer business, identify solutions & communicate value for the customer
- Be able to work shift, weekends and Public Holidays
- The ability to understand and explain our services with technical and regulatory focused personnel through to Senior Level decision makers and developing compelling solutions tailored to client needs – a consultative approach is therefore essential
8
Responsibilities For Telesales Executive Scandinavian Market Resume
- The ability to work with multiple internal stakeholders across a wide range of specialisms
- To use the current CRM system or alternative record keeping system to record all sales activities to ensure the information is centrally documented and accessible
- To ensure daily activities meet quality and quantity expectations and internal KPI’s
- To ensure all opportunities are maximised with add on sales and to engage colleagues where appropriate
- To raise any areas of concern to the line manager to prevent complaint or damage to business development opportunities
- To provide feedback of activities in the prescribed format in a monthly report to the line manager one day before the end of each month
- Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services
- Customer Services attitude (controlled temperament)
9
Responsibilities For Telesales Executive Swat Resume
- Flexible and prepared to work long hours
- Revenue Responsibility Euro 650-800,000 per annum
- Revenue per customer $100-$500 per month
- Growth Requirements 10-20% per annum
- Monthly lunch at a top Michelin starred restaurant
- To generate new customers to achieve sales targets
- Robust time management.People who applied for this job also applied for
- To generate new customers to achieve sales targets ·
- To achieve targets for calls, contacts, conversions and card use ·
10
Responsibilities For Telesales Executive, Cemea Team, BB Resume
- To not only follow up marketing campaigns but self-generate sales via developing a database, use of social media, focus on particular industries, and referrals ·
- Able to work on their own initiative
- Utilise consultative sales techniques to uncover the client’s needs
- Implement tools and processes that maximise the impact of the outbound activity on all campaign
- Liaise with the wider business to develop messaging, and to pass through fully qualified leads to subject matter expert consultants with good levels of detail and knowledge about the prospect
- Design a sales plan with a clear focus on growth
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