Telephone Technician Resume Sample
Brad Kshlerin
561 Ian Pass,
San Francisco,
CA
+1 (555) 891 7491
Work Experience
Lead Telephone Switch Technician
10/2015
-
PRESENT
San Francisco, CA
- Answer inquiries concerning telephone service and capabilities
- Installs telephone cable and phone jacks
- Programs telephone switch equipment and telephone instruments
- Recommends equipment and software upgrades
- Insures that equipment is installed in proper areas (e.g., core and non-core)
- Maintains inventory of telephone parts and stock
- Performs liaison with Russian telephone technical representatives
- Responds to and completes IRM/work orders issued by helpdesk
- Control, command and maintain Electronic World Switch Digital (EWSD) telephone exchange system
Telephone Technician
09/2012
-
07/2015
Detroit, MI
- Provide signaling, channel setup, digitization of the analog voice signals, and encoding for analog, digital, and VOIP telephones
- Make data base changes for adds, deletes, and relocation of telephone
- Maintain E911 emergency and dispatch systems
- In support of work order make data base changes to servers and switching environment
- Setup and configure switching environment
- Upgrade and update equipment software
- Research, engineer and implement new services and amenities that enhance customer satisfaction
NEC Technician for the Bettis Telephone System
10/2005
-
04/2012
Los Angeles, CA
- Backup system settings and configuration needed for disaster restoration
- Directly communicate technical information and problems with a variety of support vendors or by writing support tickets. Serve as technical liaison on behalf of customer in working with subcontractors and vendors
- Troubleshoots malfunctions of network hardware and software applications and telephones including secure telephones
- Research, analyze and resolve customer telephone service problems
- Trouble shoot and problem solve daily customer issues
- Monitor console for problem issues and trouble tickets and issues are resolve or work is completed close out trouble tickets
- Compile and provide telephone billing data to NASA, including trunk usage and telephone traffic reports
- Participates in the maintenance of telecommunications equipment and the installation; rearrangement; and removal of equipment and associated wiring
Education
University of Phoenix - Orlando Center
1999 - 2004
School's Degree in Associates
Professional Skills
- Solid analytical and problem solving skills with linear and logical troubleshooting skills
- Team player with strong interpersonal skills; Demonstrated ability to work with a team
- Strong computer skills, an understanding of computer technology and how programs synchronize data
- Very strong written and verbal communication skills, good grammar and descriptive vocabulary
- Ideally prior technical support, trouble-shooting or related experience (computer/equipment/mechanical)
- Experience with simple networking and knowledge of IP addressing
- Experience with various Call Accounting Systems including Call Bill
How to write Telephone Technician Resume
Telephone Technician role is responsible for government, digital, telephony, telecommunications, database, training, software, circuits, compliance, inventory.
To write great resume for telephone technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telephone Technician Resume
The section contact information is important in your telephone technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telephone Technician Resume
The section work experience is an essential part of your telephone technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telephone technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telephone technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telephone Technician resume experience can include:
- Oversee telephone system including, but not limited to, programming, upgrades, repairs and maintenance
- The Telephone Switch Technician I (IGX) shall be responsible for performing patch programming changes, and telephone prefix and area code updates
- Problem resolution driven with diligence in inquiring about the existing problem
- Participates in the testing; location; and repair of equipment problems associated with trouble calls and performs routine maintenance
- The Telephone Switch Technician I (IGX) shall perform remote diagnostics as required, parts and materials replacement, emergency technical assistance, and technical documentation updates
- The Telephone Switch Technician I (IGX) shall be required to coordinate with the RNOSC for DOD network compliance procedures and/or the implementation of telecommunication service orders
Education on a Telephone Technician Resume
Make sure to make education a priority on your telephone technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telephone technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telephone Technician Resume
When listing skills on your telephone technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telephone technician skills:
- Lead level hands on work experience in support of installations; repair; and troubleshooting or maintenance of telecommunications systems or equipment
- Proven ability to probe for information and continuously ask questions about the technical problem/issue
- Experience with Nortel and Call Pilot Voicemail Systems
- Experience with MFA 150 Power Supply Units
- Experience with current industry telecommunications installation and maintenance standards
- Experience with Nortel/Avaya Telephony Management
List of Typical Experience For a Telephone Technician Resume
1
Experience For Telephone Service Technician Resume
- The Telephone Switch Technician I (IGX) shall participate in performance assessment, evaluations, training, and preparations for US Military contingency operations. And provide responses to inspection reports
- The Telephone Switch Technician I (IGX) shall be responsible for maintaining logs, cable records and a telephone database
- The Telephone Switch Technician I (IGX) shall be responsible for verifying customer service, and complete reports and records
- Install and maintain all hotel telephone equipment including, but not limited to, telephones in guest rooms, meeting rooms, offices, operations areas and public areas
- Coordinate telephone moves, additions, removals and upgrades
- Respond to guest and team member telephone-related requests in a timely, friendly and efficient manner
List of Typical Skills For a Telephone Technician Resume
1
Skills For Telephone Service Technician Resume
- Experience with Nortel Element Manager
- Technical aptitude and interest in technical trouble-shooting
- Multi-task on the job and within various computer systems at same time while maintaining conversation with customer
- Quickly adapt to daily changes while staying focused on the job at hand
- Familiarity with fiber optic media converters and routing
- The Telephone Switch Technician I (IGX) shall be responsible for performing all service orders (SEVORD) on the switch
2
Skills For NEC Technician for the Bettis Telephone System Resume
- Knowledge of general technical terms and computer processes
- Visualize, conceptualize and clearly articulate processes to customers
- Work independently with minimal supervision (especially important for Ext Hrs schedule)
- Analyze and interpret data through various channels
- Familiarity with TYPE 20165, 3900 series digital telephone sets and a variety of analog telephone sets
3
Skills For Telephone Switch Technician Resume
- Familiarity with ISDN, ADSL, VoIP, Digital and Analog Telephone Circuits
- The Telephone Switch Technician I (IGX) shall perform all telephone systems administration, operations, maintenance, and services IAW the OEM manual
- The Telephone Switch Technician I (IGX) shall be responsible for performing the required troubleshooting of the switch and ancillary devices to correct trouble by any mechanical or programming task and/or parts replacement required to restore service
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