Telephone Operator Resume Sample
Jesse Mohr
97619 Kelli Plaza,
Chicago,
IL
+1 (555) 731 7575
Work Experience
Telephone Operator California Regional Office
08/2015
-
PRESENT
Houston, TX
- Promote positive relations with all hotel guests & patrons
- Secondary Education or relevant qualifications in Hotel Management
- Familiar with switchboard operations
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Secure headset to console and log onto system
- Access all functions of system according to established procedures and standards
- Integrity - We do the right thing, all the time
Telephone Operator
07/2009
-
04/2015
Houston, TX
- Now - We operate with a sense of urgency and discipline
- Operates telephone switchboard to provide telephone communications
- Screens in-coming calls to determine if official and extend calls to authorized party
- Establishes authorized conference calls
- Monitors all threatening telephone calls including bomb threats
- Activates and tests telephone switchboard consoles at the beginning of the duty day to ensure continuity of telephone services
- Monitors aural and visual signals on the Hill-Rom system for Code Green Alarms and provide necessary notification when activated
Telephone Operator / St Agnes Hospital
07/2004
-
06/2009
Boston, MA
- Monitors and responds to all fire, smoke, and intrusion alarms by announcing appropriate Codes or other notifications as required, i.e., Code Red, Yellow, and Orange
- Monitors and responds to all other general and security alarms, provides appropriate notification upon activation
- Provides patient information to visitors and responds to telephone inquiries regarding patient information
- Receives calls from VA police and provides appropriate information to police in any type of situation when VA Police intervention is required
- Provides voice services paging utilizing the telephone system for all SAVAHCS codes and to contact key personnel on the medical staff. Provides paging services by following the medical center guidelines
- Maintains callback and on-call rosters of all Care/Services lines and medical staff
- Ensures information is only given out for Official Business
Education
Grand Valley State University
1998 - 2003
School's Degree in Communication
Professional Skills
- Excellent telephone skills and interpersonal communication skills required
- Strong computer skills including Microsoft Office Suite experience
- Excellent skills in communication, decision making, and problem solving
- Demonstrated judgment and problem-solving skills
- Good computer skills, experience of Microsoft applications
- High level of organizational skills with ability to manage time effectively
- Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
How to write Telephone Operator Resume
Telephone Operator role is responsible for computer, customer, basic, telephone, typing, microsoft, general, interpersonal, communications, retail.
To write great resume for telephone operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telephone Operator Resume
The section contact information is important in your telephone operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telephone Operator Resume
The section work experience is an essential part of your telephone operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telephone operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telephone operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telephone Operator resume experience can include:
- One year of experience answering and processing calls through automated phone system or one year of customer service experience is required
- One year of experience answering and processing calls through automated phone system or one year of customer service experience
- Basic keyboarding and typing skills
- Knowledge of basic PC skills, workstation structure including typing, keyboard and monitor
- Basic typing skills are required
- Remain calm in emergency situations, and effectively serve as the central communication center relaying relevant information to appropriate parties
Education on a Telephone Operator Resume
Make sure to make education a priority on your telephone operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telephone operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telephone Operator Resume
When listing skills on your telephone operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telephone operator skills:
- Good time management skills with ability to prioritize and handle multiple tasks
- Demonstrate effective communication with callers and coworkers and proper grammar skills
- Good PC skills including Microsoft Word, Excel and / or Chinese Word Processing
- Excellent interpersonal skills, able to relate in a confident, polite, and professional manner with general church membership, non-members, employees, etc
- Good oral and written communications skills required
- Listening and customer service skills
List of Typical Experience For a Telephone Operator Resume
1
Experience For Pbx-telephone Operator Resume
- Honesty, integrity and ownership skills
- 8 To be knowledgeable about daily functions and activity in the hotel in order to deal e effectively with guest queries
- Uses good judgment, prioritizes work orders, and notify the “appropriate” supervisor of any unusual circumstances
- Provide personalized customer service to callers by demonstrating active listening skills to respond to callers needs
- One year of experience answering and processing calls through automated phone system or 1 year of customer service experience
- Identify learning/skills needs within the department and support Supervisor in necessary education
- Two years of telephone operator experience in a healthcare, hotel or a large institutional environment or equivalent combination of education and experience
- Bilingual skills required (English/Spanish)
- EXPERIENCE: 3 months switchboard and receptionist experience
2
Experience For Telephone Operator / St Agnes Hospital Resume
- Experience: Previous experience in PBX
- Operates the Intelli-desk system, incorporating paging, message retrieval, physician registry and overhead paging
- Operates paging systems in order to connect internal calls and places external calls that require assistance
- Operates fireboard according to internal procedures in order to notify proper parties of an emergency
- Prompt and caring with guest services experience
- Experience Required: Minimal time using multi-line telephone
- Operates paging system in accordance with established procedures
3
Experience For Telephone Operator Information Technology PRN Resume
- Handle and prioritize all security, engineering and banquets calls
- Handles busy communications center while providing excellent customer service
- Ensure that our guests receive an on brand personalized experience over the phone
- To have a very strong knowledge about hotel features, facilities, services and daily happenings’
- To keep his/her equipment in a good condition
- Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels
4
Experience For PBX Telephone Operator / Concierge on Call Resume
- Operates the switchboard to provide customer service and direct calls from internal and external callers
- 1 To ensure a strong product knowledge of hotel services and facilities to provide an efficient service to hotel guests
- Answers multiple lines while maintaining good customer service
- Operate a visual desktop computer for accessing student and staff Directory information
- Operates alerts for major systems malfunctions or failures relating to the physical plant heat, electrical power, water and telecommunication systems
5
Experience For Medical Reception / Telephone Operator Resume
- Some healthcare communication experience required
- One year of related experience in the hotel industry
- Operate the internal and external paging system as requested
- Maintain effective communication with all related department to ensure smooth service delivery
- Operates telephone console
6
Experience For Telephone Operator, / Information Technology Resume
- Cisco phone system experience
- Strong interpersonal, verbal, and written communication sills
- Work in a supportive team oriented capacity to prioritize, monitor, and manage complex projects
- 6 months switchboard experience
- Experience with Centrix Telephone system
7
Experience For On Call PBX Telephone Operator Resume
- Previous Office Administrative experience
- 5 hotel experience is preferrable
- Updating and amending telephone directory data where required
- Programming of wake-up call
- Sending jobs to departments concerned to fulfill guest request
- Handling users’ requests for external voice conference services
- Receiving calls (using a headset)
- Making outbound calls (using a headset) when necessary
8
Experience For Telephone Operator Telecommunications Resume
- Providing clear, concise, and complete documentation of all work (including while on the call and after the call) in a timely manner
- Following up guest comments by trying to find a solution for every problem raised
- Triaging calls and transferring to appropriate department
- Answering inbound calls from patients and providers
- Answering calls for Plano and McKinney location
- Sitting throughout shift
- Typing ability required
- To handle incoming and outgoing faxes according to the Sheraton Brand Standards
- Provides assistance to hospital patients with dialing instructions, placing calls and answering questions
9
Experience For Centralized Attendant Service Telephone Operator Resume
- Responsibilities include answering questions, providing requested information, connecting callers with the appropriate individual or department
- Responsible for all communication, in – going and out- going thus maintaining the hotel image
- Maintains an accurate listing of the organization's contact information including the different departments, extensions, employees/patients listing, etc
- Responsible for receiving and distributing incoming calls throughout the medical center
- Respond to emergencies by activating various alarms or following emergency building procedures
- To answer all incoming calls within 3 rings using Sheraton Brand Standards script
10
Experience For Telephone Operator Supervisor Resume
- Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance
- Answer incoming calls in a professional and courteous way, representing the company in a positive manner
- To perform franking of outgoing mails
- Assists staff with out-of-service pages by performing program changes using page systems
- Processes calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit
- Respond to emergency alarms, implementing the appropriate procedure and notifying the relevant personnel
- Maintains an alphabetical and numerical log of patient's names, room numbers and telephone extensions in order to expedite the relaying of calls
- Keeps records such as logging calls, incident logs, daily/weekly census sheet/roster
- To handle calls transfers according to the Sheraton Brand Standards
List of Typical Skills For a Telephone Operator Resume
1
Skills For Pbx-telephone Operator Resume
- Excellent communication skills, service orientation, and professionalism
- Communicate effectively demonstrated in previous job responsibilities
- Outstanding customer service, interpersonal, and organizational skills
- Typing Skills, Customer Service for Telephone Communications required. N/A. N/A
- Experience answering and processing calls through automated phone system or 1 year of customer service experience
- Great communication skills as well as ability to work within a high performing team
- Effectively manage multiple incoming calls and request
2
Skills For Telephone Operator / St Agnes Hospital Resume
- Interpersonal and relationship skills
- PC skills – Computer literacy
- Able to react effectively and calmly in emergencies
- Organizational skills and ability to follow established processes
- Previous work related skill, knowledge or customer service experience
3
Skills For Telephone Operator Information Technology PRN Resume
- Excellent customer service experience required
- Basic computer skills to look-up/retrieve information, required
- Typing 35 WPM, telecommunication experience
- Operates agency telephone PBX to receive and connect incoming and outgoing calls
- Operator/customer service and scheduling experience required
- Build and maintain excellent working relationships with other functions in Barclays Seychelles to facilitate the development of the business
4
Skills For PBX Telephone Operator / Concierge on Call Resume
- Working experience in related field
- Two (2) years of experience operating a switchboard
- Have experience working with computers and basic computer programs
- 6 months experience in any field providing customer service
- Experience working in a call center, hotel or similar role considered an asset
- Related experience and/or training
5
Skills For Medical Reception / Telephone Operator Resume
- At least one (1) year of office experience, preferably in a medical/clinical setting
- Answer multiple lines while maintaining good customer service
- Operate a desktop computer for accessing student and staff Directory information
- Operates digital paging system
- Previous Hotel Operator experience
- Previous telephone operator experience within the hotel/leisure/retail sector
6
Skills For Telephone Operator, / Information Technology Resume
- Six (6) months to one (1) year of PBX, Switchboard experience
- 1 yr. switchboard (or similar) experience
- Provide an exceptional Guest Experience
- Operates one of four-console telephone systems
- Respond to changes in directions and priorities; adapts to changes in the work environment
- Experience as a telephone operator and / or customer service officer
- Mature and good telephone manner with pleasant personality
- Operates the Intelli-desk system, incorporating paging, and overhead paging
7
Skills For On Call PBX Telephone Operator Resume
- Demonstrates positive interpersonal behaviors to include a positive attitude, pleasing voice and pleasant manner with staff, patients, and visitors
- Operates communications system Telephone Switchboard
- Operates the installation paging system
- Previous experience answering high volume telephone lines
- Previous work or volunteer experience interacting with the public in a customer service capacity
- Skill in dealing calmly and courteously with people who are extremely upset or irate
- Skill in questioning callers to direct them to the proper organizational component
- Deliver exceptional Guest Experience
- Operate a switchboard or console
8
Skills For Telephone Operator Telecommunications Resume
- Operates motor vehicles to travel to main campus on University business and/or to attend work-related meetings
- Strong proficiency with computers and standard computer applications
- Operate a telephone switchboard or console
- Incumbent provides routine and priority overhead and pocket paging service
- To ensure work process and performance are in compliance with Company practices, policies, Shangri-La Experience and Service Standards
- Dispatching calls to Engineering, Housekeeping and Security via the 2-way radio
- Answering switchboard for multiple hospitals, overhead paging, pager activations, and alarm monitoring
- Operating the paging system efficiently
9
Skills For Centralized Attendant Service Telephone Operator Resume
- Working knowledge of Epic system especially in registration/Scheduling and Telephone Encounter
- Distributing messages for guests and employees
- Looking for long term stability
- Answering telephones on a multi-line phone system preferably in a medical office or medical facility
- Partnering with department Supervisor to identify trends and issues
- Following through in resolving guest issues and/or requests accurately
- Handling all emergencies according to established resort procedures
- Connecting guests and employees to the appropriate extensions
10
Skills For Telephone Operator Supervisor Resume
- Responding to Telephone Calls
- Scheduling flexibility is required for call off situations and to meet the needs of the department
- Available to work a variety of shifts including morning, afternoon, evening, overnight and weekends
- Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning
- Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper
List of Typical Responsibilities For a Telephone Operator Resume
1
Responsibilities For Pbx-telephone Operator Resume
- Operates the Intelli-desk system, incorporating paging, physician registry and overhead paging
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service
- Answering telephone calls promptly and with suitable greeting, using guests’ names and regarding courtesy and telephone
- Respond to all incoming calls according to standard telephone policies and procedures, utilizing Omni guidelines for phone etiquette and appropriate verbiage
- Monitor busy lines; utilizing established procedures for checking back with callers on hold to update status and offering to take a message
- Efficient and courteous answering incoming and outgoing telephone calls in a warm and friendly tone
- Provide service to multiple answering service clients utilizing individualized protocols
2
Responsibilities For Telephone Operator / St Agnes Hospital Resume
- Use required phrasing at all times when answering telephone calls
- Provides service to multiple answering service clients utilizing individualized protocols
- Uses required phrasing at all times when answering telephone calls
- Handle billing questions and resolve billing issues within the parameters identified by the Front Office Management team
- Multi-task and to process incoming/outgoing calls quickly is required
- Responds to emergency alarms, implementing the appropriate procedure and notifying the relevant personnel
- If managing the front desk, ensure all visitors are authorized to be in the building
- Answers, transfers and directs incoming calls using a computerized database for information access
- Answers and routes calls received by the main telephone, paging and/or doctor’s answering service systems
3
Responsibilities For Telephone Operator Information Technology PRN Resume
- Answers and routes calls received by the main telephone, paging and/or doctor's answering service systems
- Answer high volume of calls, receiving and directing calls to the appropriate offices/faculty
- Follow Omni standards for transferring calls and placing callers on hold
- Process incoming/outgoing calls quickly is necessary
- To see to the manning of switchboard console and channel calls accurately to suites or other extension in the hotel
- To be familiar with manning hotel’s fax machine and distribute faxes efficiently
- To be familiar with Call Accounting system
4
Responsibilities For PBX Telephone Operator / Concierge on Call Resume
- To attend to guest enquiries and providing information whenever requested
- To coordinate any faults pertaining to telephone equipments to Radiance
- Answer and process request for crisis intervention team and other emergency codes using prescribed protocols in conjunction with the Emergency Management Team
- Answer and process after hour patient emergency messages to physicians using prescribed protocols
- 6 To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel
5
Responsibilities For Medical Reception / Telephone Operator Resume
- 7 To have a complete operational knowledge of the hotel, including geographical layout, services provided and security
- Accountable for handling all in-patient information calls. Arranges for in-patient registry as necessary for accuracy
- Adhere to department and CCH standards in all areas including confidentiality and security
- Provide Physician on call information to requesting individuals
- Provide status report on any page in progress to the individual requesting the page
- Accountable for handling all in-patient information calls
- Provides Physician on call information to requesting individuals
- Provides dialing instructions to patients when requested
6
Responsibilities For Telephone Operator, / Information Technology Resume
- Provides status report on any page in progress to the individual requesting the page
- Handle all incoming calls to Switchboard for UPMC Passavant McCandless and Cranberry locations
- Promptly and accurately execute paging requests
- Provide physician and departmental on call information as requested to include various answering services
- Accept, record and deliver wake-up calls accurately and a timely manner according to Omni standards
- Remain calm and follow Omni procedures for reacting to an emergency situation
7
Responsibilities For On Call PBX Telephone Operator Resume
- Monitor alarm systems and immediately relay any alerts to the First Responder team according to our Emergency Response procedures
- Ensure proper working condition of phones, computers and radios; report malfunctions to supervisor
- Assist callers with credit card, calling card, overseas and person to person calls
- Allocate designated surcharges, long distance and operator assisted charges to correct guest room billing
- Clearly and pleasantly communicate in English both verbally and in writing, both in person and by telephone is required
8
Responsibilities For Telephone Operator Telecommunications Resume
- Previous customer service is required, preferably in an upscale setting
- Opens and date stamps all incoming telephone bills
- Proper handling of emergency calls, ie fire, bomb-threats, medical and black out as per policy and procedure
- Handle guest complaint call, routing to the duty manager or to the proper department
- Relay instructions and assist with new staff training
9
Responsibilities For Centralized Attendant Service Telephone Operator Resume
- Handles emergency situations that require locating personnel, relatives of patient and maintenance
- Handles emergency calls following appropriate procedures
- To fill all guests’ information in the police report system accurately after each check in, taking into consideration guests’ escort
- To coordinate room status update with the reception staff by being notified of all check ins and check outs
- To keep updating the number of guests in the police report once it has been updated at the Opera (PMS) system
- Personable, resourceful, problem solving, supportive and helpful to callers
- Participate in education/training programs pertinent to the job. Attend staff meetings and in service programs as requested
- Answer all callers in a polite, friendly, and professional manner and follow company policy for directing calls
10
Responsibilities For Telephone Operator Supervisor Resume
- Ensure multiline switchboard is manned at all times during business hours
- Ensure guests are greeted by name upon calling as per the Mercure Standard
- Accept, record, and deliver wake-up calls accurately and a timely manner according to Omni standards
- Assist callers with credit card, calling card, overseas, and person-to-person calls as needed
- Allocate designated surcharges, long distance, and operator assisted charges to correct guest room billing
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