Telecommunications Resume Sample
Frederik Brown
783 Donnell Parks,
New York,
NY
+1 (555) 425 8531
Work Experience
Telecommunications Administrator
09/2015
-
PRESENT
Phoenix, AZ
- Build and/or maintain Nortel Application Builder for hospital menu trees
- Function as Administrator to the Vocera phone system
- Configuring and optimizing telephone systems and services, voicemail and Private Branch Exchange (PBX) communication systems, and other related systems
- Detecting, understanding, and initiating fixes for network problems
- Designing, maintaining, and assessing current and future telecommunications systems and equipment
- Following strict privacy regulations when reviewing telecommunication logs and accounts
- Provide technical expertise and guidance to identify and analyze technology approaches to provide the NS/EP community’s voice, video and data need, employing commercial Quality of Service (QoS) mechanisms to the maximum extent practical
- Develop and execute Telecommunications strategies and solutions that align with Rexel’s business priorities in over 300 branches
Telecommunications Operator
06/2011
-
04/2015
Dallas, TX
- Support and coordinate field office moves and consolidations from a Telecommunication’s aspect assuring timeliness and no business interruptions
- Monitor Telecommunication’s systems in the Operation’s Center and pro-actively address issues
- The position(s) require(s) a Background Investigation be cleared prior to being hired
- Sets up specification, acquires bids and sets up purchase orders of large/small telecommunication projects
- Installs, rearranges and removes telecommunications equipment and associated wiring
- Evaluates, designs and maintains existing data communication equipment and wiring
- Analyzes the needs of users and recommends solutions for software/hardware systems
- Prepares detailed specifications and flowcharts for implementation of new internal hardware, coordinates/performs installation of hardware
Guest Services Assistant, Telecommunications
03/2008
-
01/2011
Chicago, IL
- Lead continuous improvement of the of company’s Telecommunications architecture to improve efficiency, security, reliability and enable advanced IT strategies and applications
- Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- WPM Typing Speed Required
- Execute Help Desk tickets in support of all voice requirements for the Operations’ Centers and remote field offices
- Support the Operation’s Centers telephone systems wiring and programming requirements
- Provide first level support for the National Communication’s Center, a 7X24 complex call center utilizing a Interactive Intelligence (I3) server based telephone system in a CRM and IVR environment
Education
University of Wisconsin-Richland
2002 - 2007
Bachelor's Degree in Engineering
Professional Skills
- Communicate distinctly in English, good hearing, basic keyboard skills, and excellent customer service skills required
- Operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute)
- Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills
- Demonstrated skills in design, installation, maintenance and support of a modern telecommunications environment
- Observe and recall details and effective decision-making, social and organizational skills
- Advanced MS Excel skills (i.e., pivot tables, VLOOKUP)
- Attend product, technology and vendor workshops, review professional publications, attend approved training to further career or necessary skills
How to write Telecommunications Resume
Telecommunications role is responsible for advanced, training, customer, typing, organizational, government, architecture, wireless, telecommunications, communications.
To write great resume for telecommunications job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecommunications Resume
The section contact information is important in your telecommunications resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecommunications Resume
The section work experience is an essential part of your telecommunications resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecommunications responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecommunications position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecommunications resume experience can include:
- Excellent public speaking skills as well as verbal and written skills
- Strong leadership qualities, sound judgment, superior decision-making and problem-solving skills
- Excellent computer skills including proficiency with Excel
- Excellent, diverse communications skills with superb speaking ability
- Facilitates each customer query, by either communicating the requested knowledge effectively, or by redirecting the call to the relevant department efficiently
- Advanced reading, writing, and mathematical skills
Education on a Telecommunications Resume
Make sure to make education a priority on your telecommunications resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecommunications experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecommunications Resume
When listing skills on your telecommunications resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecommunications skills:
- Knowledge in computer and good typing skills
- Typing skills at 70wpm
- Telco circuit knowledge & troubleshooting skills
- Effectively integrates desktop workstations and associated equipment throughout the enterprise network
- Working knowledge of reviewing and validating BOM and working within internal systems for ordering and procuring materials on a site by site basis
- Working experience with terminating fiber & copper infrastructure
List of Typical Experience For a Telecommunications Resume
1
Experience For Telecommunications Operator Resume
- Advanced communication skills interacting with government representatives as well as industry partners
- 2) Effectively analyze partner and client needs based on client’s/partner’s defined requirements to determine programming solutions
- Analyze and effectively present technical information
- Three (3) years of experience in developing, communicating and presenting concepts to varying audience
- Experience in designing, installing, upgrading, and testing shore site systems
- Hands on experience of building and managing high performing sales teams
- Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests
2
Experience For Telecommunications Administrator Resume
- Processes all “code” situations accurately as a first priority according to hospital and departmental policies and procedures
- Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests where appropriate
- Proven track record of dealing at CEO & CMO level particularly within the Telecommunications industry and with other top ASX listed companies
- Five or more years hands-on networking experience
- Ensures that required prerequisites (e.g. design inputs, tools, documentation, deliverables, schedule and budget) are in place prior to commencing work
- Terminate and test new cables to ensure that they are properly incorporated into the system and are in good working order
- Establishes strong working relationships across internal organizations to jointly address project requirements
- Experience with and understanding of MPLS and VPN technology migration projects
3
Experience For Manager, Telecommunications Resume
- Business acumen and financial planning & analysis experience
- Customer service experience in a healthcare field or Nursing Education equivalent
- Experience working in a receptionist or customer service capacity with the general public
- Experience in a guest facing role within a hotel/resort/casino environment
- Make the customer's needs a priority
- Practicing and ensuring compliance with that of all the organization’s policies and procedures
- Supervising and providing response to emergency and non-emergency calls
- Overseeing processing and data entry of call information in computer system
4
Experience For Technician, Telecommunications Resume
- Reporting deliverables requires attention to visual appeal, being easily consumable both to financial and non-financial audiences
- Working knowledge of at least one of the following: XML, HTML/HTML5, CSS, JSON, Web Sockets, and/or PHP
- Lifting motion or lifting objects more than 10 pounds
- Coordinating Technical resource scheduling to ensure timely project completion
- Auditing completed projects, analyzing customer’s initial invoices compared to contracted service rates
- Maintaining accessible records of failed wakeup calls
- Communicating requirements to customers which they are responsible to complete
5
Experience For Telecommunications Attendant Resume
- Coordinating with other project contractors as needed
- Providing regularly scheduled project status reports to Black Box and customer personnel
- Working knowledge of Microsoft Word, Excel, Access, Opera, HOT SOS and NEC SV8500, UA5200, Wake Up Viewer
- Detailed understanding of subnetting and network segmenting in a VoIP environment
- Lead the marketing and selling of the Company’s Telecom services in Western Canada and develop opportunities for cross-selling all market segments
6
Experience For Senior Telecommunications Administrator Resume
- Participates in hospital Code Blue procedure to alert appropriate staff regarding location using overhead paging, phone and pager contact
- Assists the PM in the estimating, planning and execution of tasking within established budgets
- Provides detailed input on cost analyses, system application design, testing, and maintenance, and documentation of new and existing systems and services
- Participates in training, orientation and mentoring of new employees
- History of building new go to market strategies for new and evolving business models
- Possess working knowledge of the configuration, use and troubleshooting of Windows 7 and Microsoft Office products
- Perform advanced system level troubleshooting including computer systems, networks, and telecoms systems
- Perform desktop installation and system support including working knowledge of desktop hardware and software equipment
7
Experience For Telecommunications Leader Resume
- Maintains on call scheduling, documentation and makes additions, changes and deletions to manual booking
- Works with training teams to ensure training materials relative to the voice systems are developed and maintained
- Provides ongoing training on use of communication, collaboration and mobility tools to KARL STORZ employees
- Comfortable working with various operating systems such as Linux and Windows
- General understanding of Cisco ad data networking concepts
- General understanding of Automation of BAU activities supporting Voice and Data
- Demonstrable knowledge of Project Planning, Quality Management, Environmental Management, Costing and OHS principles
8
Experience For IT Telecommunications / Voice Analyst Resume
- Test circuits and components to isolate malfunctioning systems by using test meters
- Advanced system level troubleshooting including but not limited to RF receivers, transmitters, transceivers, as well as networks
- Act as ongoing customer contact for MAC’s, billing disputes, repair escalations, etc
- To manage and grow the TCB business, working closely with the global network ensuring KPI’s (key performance indicator) are achieved
- Tower climbing training see notes
- Performs complex tasks relating to Telecom network operations, installation, and/or maintenance for local, off-site and/or remote locations
- Provides technical support and maintenance for existing and new telecommunications services
- Dispatches appropriate personnel by radio or paging system
9
Experience For Telecommunications Spec Resume
- Processes routine in-bound and out-bound calls accurately and according to departmental policies and procedures
- Keeps log of long distance calls, accurately reflecting calls listed on monthly telephone bill
- Logs radio and beeper checks with Security at beginning of every shift
- Provides phone coverage for IS Helpdesk during lunch and after hours
- Performs conference room booking upon request
- Holds patients at main switchboard until the area they are waiting for is not busy
- Follows break and lunch policy, logs out of console when necessary including the end of the day
10
Experience For Senior Consultant Gccm IVR & Telecommunications Resume
- Implements procedures for processing codes and traumas quickly and accurately
- Takes accurate messages when providing phone coverage for Orlando Health departments
- Familiar with HICS and is able to function during emergency situations
- Assumes responsibility for professional growth and development and continuing education
- Exceed sales, pricing and yield goals and develop scalable operations solutions and improvements to support Facebook’s continued advertiser growth
- Negotiates contracts with vendors, has billing responsibility to
- Monitors due to arrive messages handling
- Provide trouble-free voice and faxing capabilities to RadNet’s clinical operations teams and other team members
- Detailed knowledge of VoIP and SIP messaging
List of Typical Skills For a Telecommunications Resume
1
Skills For Telecommunications Operator Resume
- Demonstrates data visualization skills and comfort with telling a story through numbers
- Rely on experience and good judgment to plan and accomplish tasks
- Working experience with Network Boot (PXE) environment and imaging of PC’s
- Working experience with MS Active Directory and adding PC’s to an enterprise domain
- Working experience with ITSM Suite - BMC Remedy Software
- Working experience with Microsoft System Center Service Manager (SCSM)
- Working experience with DoD civilians, military soldiers, and government contractors
- Approximately 3-5 years’ work experience in the telecommunication field, installing, trouble shooting, repair, splicing, terminating and site surveys
- Hands-on experience with SIP and debugging SIP messaging
2
Skills For Telecommunications Administrator Resume
- Strong understanding of Voice/VoIP technologies including SCCP, SIP, and other related technologies
- Comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
- Direct experience with financial analysis, problem analysis, planning and organizing as it relates to telecommunications
- Operates telephone console, routing incoming calls to the proper departments
- Experience with Aspect cloud-based platforms including, but not limited to Zipwire, CXP, AQM, APM, WFM, WFO, Agent Desktop, Secure Agent, and Via
3
Skills For Manager, Telecommunications Resume
- Experience working in a similar capacity
- Knowledge and experiences with Hard of Hearing, Deaf, Deaf-Blind, and Speech Impaired individuals' needs
- Experience maintaining Voice Mail Systems to include, Nortel CallPilot and Cisco Unity
- Experience with the installation of voice and data cable using the latest
- Experience managing IBM Maas360 MDM solution desired
4
Skills For Technician, Telecommunications Resume
- Experience in RF plant, cabling, field services or related technology
- Valid local State Driver’s License with driving record that meets Cox standards
- Two to three years’ experience in RF plant, cabling, field services or related technology
- Experience on an answering service
- Two years of hands on experience troubleshooting IT Infrastructure or hardware
- Six years of experience troubleshooting IT Infrastructure or hardware
- Previous key boarding experience
5
Skills For Telecommunications Attendant Resume
- Demonstrated ability to configure, troubleshoot, and upgrade VoIP systems including
- Provides excellent customer service to all callers by having a respectful and courteous demeanor
- Administrative experience with Microsoft Operating systems and applications
- Experience with Cisco Unified Contact Center Express
- Prioritize and complete multiple tasks simultaneously
6
Skills For Senior Telecommunications Administrator Resume
- Skill preparing reports from data tables and converting data types (csv, txt, xlxs)
- Strong partnership with GTI CFO, Corporate Controller, and Line of Business Finance teams on accounting, policy, controls, operations, and process matters
- Establishment of strong proactive relationships with all firm-wide business partners and key Third-Party Service Providers
- Provide problem resolution to the end-user, work with users to determine problem and classify level, priority and nature of problem
- Composing and maintaining basic original documents including reports, presentations, and correspondence
- Performing basic original research, compiling and assembling data
- Overseeing and organizing and maintaining records and files
- Listening and communicating clearly, both verbally and in writing
- Understanding of ACD routing, IVR, dialers, and self-service
7
Skills For Telecommunications Leader Resume
- Developing and applying work standards, policies and procedures
- Maintaining composure in emergency situations
- Working knowledge of E-911 systems and the processes and databases used to support them
- Working knowledge of public emergency notification systems
- Programming of telephone lines
- Programming for room telephones (When requested by the guest)
- Working every other weekend and every other holiday as needed
8
Skills For IT Telecommunications / Voice Analyst Resume
- Networking with local and state organizations and outreach work
- Willing to work flexible hours, weekends, and holidays
- Understanding of structured cable systems
- Working knowledge of computer terminal, telephone, TDD phone
- Working knowledge of Microsoft Word, Excel, Access, Opera, HOT SOS and NEC SV8500, UA5200, Wake-Up Viewer
- Understanding of current computer hardware and software technologies
- Processing of daily operations, N.P., ER, and outpatient surgical patients
- Answer all incoming telephone calls and redirect to the appropriate location, providing information, placing calls, and activating pagers
- Responsible for communicating and scheduling of related work with the A.O. telephone wireman directly or through the Maintenance Scheduling Coordinator
9
Skills For Telecommunications Spec Resume
- Provides insight on creating a list of materials, bill of materials, estimating installation timelines, and documenting project status at all intervals
- Knowledge of monitoring and tracking tools related to troubleshooting
- Working in a Cisco networking environment including VoiP telephony
- Working with fiber optics including terminology and testing and familiarity with the Fujikura 60R Fiber Optic Ribbon Fusion Splicer
- Perform testing, configuring, preventative maintenance and troubleshooting of systems
10
Skills For Senior Consultant Gccm IVR & Telecommunications Resume
- Provides ongoing training on use of communication, collaboration and mobility tools to KARL STORZ employees. Develops training guides, materials and programs
- Loads approved OS images on new systems or existing systems requiring updates or repair
- Handle all incoming and out going faxes for guests/departments
- Advanced training in Microsoft Excel, including logic functions desirable
- Able to supervise equipment replacement and circuit upgrades during evening and weekends (outside of public service hours)
- Assist in monthly system patching & testing of Unified Communication systems
- Fixed plant technology solutions, including minerals processing and mine ventilation, and their application in remote areas
- Withstand prolonged standing or walking
- Integrate equipment rack IAW installation standards including equipment grounding
List of Typical Responsibilities For a Telecommunications Resume
1
Responsibilities For Telecommunications Operator Resume
- Integral part of the Senior Leadership team and key contributor to building the strategic direction of the Facebook’s overall business in Australia & New Zealand
- Strong written, verbal, interpersonal, and organizational skills
- Prioritize work flow efficiently and effectively. Ability to sit for extended periods
- Prior experience as a dispatcher, customer service representative or closely related experience is desired
- Excellent as well as diverse communications skills
- Strong team and people skills required
- Rapidly learn and pick up new software/hardware skills needed for IoT/ M2M projects
- Solid experience in telecommunications, RF, and network installations, upgrades, and field changes
- Proven record hands-on experience with VoIP SIP technologies
2
Responsibilities For Telecommunications Administrator Resume
- Relevant experience or equivalent combination of education and work experience
- Broad skills in mobile wireless technologies
- The ability to learn switchboard skills
- Work in a team environment and effectively contribute as a member of a team
- Some clerical experience and/or switchboard experience helpful but not necessary
- Basic knowledge/skills in American Sign Language
- Self-driven crisis management skills
- Describe your experience gathering information/requirements from a customer who is multi-tasking and giving incomplete answers
3
Responsibilities For Manager, Telecommunications Resume
- A solid understanding of the following areas
- Operates the public address system to page employees, visitors, physicians, emergency situations and any other appropriate and approved other announcements
- Experience within Avaya suite including but not limited to Communication Manager, Session Boarder Controller, Aura and Breeze
- Simultaneously operate various computer systems and radio systems
- Network architecture experience in wired and wireless communication technologies
- Experience with expanded levels of responsibility
4
Responsibilities For Technician, Telecommunications Resume
- 2 – 4 years’ experience with expanded levels of responsibility
- Experience as a telecommunications operations analyst
- Validate related carrier inventory and sound knowledge of carrier portals and reports
- Experience with Calero (VeraSmart) TEM Software application
- Manage and prioritize multiple projects in a high-volume environment
- Experience in switchboard operations and procedures
- Experience as a telephone operator or in any similar position with any Hospitality Industry or Call Centres
- Two years of experience with desktop equipment installation or as a desktop technician
5
Responsibilities For Telecommunications Attendant Resume
- Two years of experience with helpdesk support or customer service or system administrator
- Six years of experience as an IT technician or desktop support or system administrator
- Experience in system, network, and telecoms integration and installation
- Experience with all types of telephone services offered by LEC’s and LD companies
- Experience with Pinnacle software
6
Responsibilities For Senior Telecommunications Administrator Resume
- Experience with Siemens Highpath software
- Previous reception/call centre experience preferably in a Hospitality field
- Experience in Microsoft OS
- Six (6) months experience with Calero work order management software
- Movement within the resort in restricted to prior permission
- Related business experience
- PBX or communications supervisory experience in a major hotel/casino environment
- Adhering to the set standards of the departments SOP’s and Training Manual
- Managing outside contractors and internal processes
7
Responsibilities For Telecommunications Leader Resume
- Working knowledge of common electrical test equipment, including but not limited to DMMs, spectrum analyzers, oscilloscopes, and signal generators
- IP Networks including equipment selection, scoping, design, integration and migration relating to IETF and IEEE based protocols
- Acts as liaison between answering service clients, departments and nursing staff
- Assists in maintaining training sessions
- Manage and maintain telecommunications inventory; including ordering devices, set up new devices and retrieve terminated equipment to be returned to inventory
8
Responsibilities For IT Telecommunications / Voice Analyst Resume
- Screen pages and beeps hospital staff as needed and maintains the appropriate logs for in house messaging and paging
- Assists in the training of clients' staff during implementation
- Directs performance tuning and capacity planning activities to enhance the performance of the network infrastructure
- Configure network equipment including switches, routers and firewall
- Assist with Kronos timekeeper and time and attendance tracking
- Assists with completing inventory for telephone equipment, ensures adequate stock of spares on hand and repairs are done in a timely fashion
- Provides training for employees and monitors their progress
- Maintain & troubleshoot contact center agents – configure desk and soft phones, contact center queues and call recording configuration
9
Responsibilities For Telecommunications Spec Resume
- Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level
- Maintain strict confidentiality and respect for the purpose of ensuring network security
- Answer all incoming calls to West Hotel and associated Food & Beverage outlets
- Respond to all requests, including emergencies, in a timely and professional manner
- Performs pre-registration and coding of outpatient x-ray services
10
Responsibilities For Senior Consultant Gccm IVR & Telecommunications Resume
- Interpret technical drawings or publications to execute a specific task particularly with integrating new technology and support
- Assists hospital personnel with issues regarding usage of telephones
- Follows hospital policies and procedures for handling emergency situation i.e. stat calls, code blue, fire, security and other emergency calls as required
- Provides answering service for physicians credentialed by the hospital
- Ensures that proper care is taken with using Telecommunication equipment
- Maintains a high level of professionalism at all times while here in the hospital setting
- Performs on-going analysis of current IVR, ACD, and other contact center Telephony applications
- Ensures contact center telephony software is maintained and in working order
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