Telecom Engineer Resume Sample
Gordon Walsh
859 Lillian Ramp,
Chicago,
IL
+1 (555) 197 2984
Work Experience
Senior Telecom Engineer
11/2017
-
PRESENT
Chicago, IL
- Manages the remote installation, maintenance, and monitoring of the organization’s telecom infrastructure
- Performs daily MAC’s (moves/adds/changes) and designs, installs, and implements new telecommunications systems/networks and solutions with direction from senior level staff. Assists with provisioning and troubleshooting of cellular phones and cards
- Does problem identification, isolation, resolution of first and second level voice problems
- Assists with escalating and handing off problems when necessary and assists in providing proper documentation and communication at handoff points
- Assists with coordinating technical staff support (internal and external) for escalated problems. Works to resolve all issues in a timely manner
- Assists with logging, documenting, and communicating problems and resolutions. Assists with creating and implementing problem incident response procedures
- Assists with proactively identifying problem areas with trending activities and reports
- Works with vendors as necessary to identify and resolve issues
Telecom Engineer
08/2013
-
06/2017
Los Angeles, CA
- Provide Cisco TAC VoIP support
- Receiving and resolving complex issues to meet customer needs
- Using debugging tools to analyze problems and identify solutions
- Troubleshooting issues with customer on support calls
- Provide excellent customer service to all of our internal support customers
- Configuration of IP phones for call center agents/business users
- Configuration of CUPC accounts
Junior Telecom Engineer
06/2007
-
06/2013
New York, NY
- Possess an acceptable driving record and valid driver’s license in state of residence
- Participate in IT Operations on call as needed to supplement 24x7 support
- Take ownership of all assigned tickets and drive to resolution; researching and escalating to a vendor as necessary
- Working through tickets with a sense of urgency to ensure issues are resolved in a timely manner
- Keep up to date with new technologies in order to provide support as new products are released
- Adhere to change management policy for the organization
- Perform Adds/Changes/Deactivations of individuals, agents, skill groups and teams
- Reset of passwords on the covered applications
- Add new Agent Desktop Settings
Education
University of Tennessee
2003 - 2007
Engineer's Degree in Telecommunications
Professional Skills
- Excellent project management and organizational skills. Demonstrated ability to re-prioritize and multi-task effectively in a fast paced environment required
- Proven outstanding customer service skills required
- Proven ability to solve problems and apply critical thinking skills, interpret inputs and make sound decisions
- Excellent Communication skills both verbal and written utilized to communicate with associates and customers
- Strong Customer Service Attitude, Good Communication and Team Work Skills
- Excellent written and verbal communication skills, with the ability to communicate successfully across the organization at all levels
- Excellent consultative, verbal/ written communication skills, analytical ability
How to write Telecom Engineer Resume
Telecom Engineer role is responsible for telecom, basic, leadership, business, programming, design, reporting, telecommunications, customer, microsoft.
To write great resume for telecom engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Telecom Engineer Resume
The section contact information is important in your telecom engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Telecom Engineer Resume
The section work experience is an essential part of your telecom engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecom engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Telecom Engineer resume experience can include:
- A strong and self-motivated individual with good communication skills is required to enable effective dealings with both owners and contractors
- Demonstrated strong ethics, interpersonal, and communication skills. Ability to follow Edison safety protocols and safe work practices
- Strong communication skills to provide for effective documentation and business cases
- Excellent leadership skills are required
- Strong communication skills to both technical and non-technical
- Analytic thinking and problem solving skills
Education on a Telecom Engineer Resume
Make sure to make education a priority on your telecom engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Telecom Engineer Resume
When listing skills on your telecom engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical telecom engineer skills:
- Strong problem solving skills. Excellent at debugging, diagnosing and putting in long term resolution
- Demonstrated thought leadership skills and proven ability to lead with influence and coordinating multiple competing demands and requirements
- Demonstrated oral and written communication, analytical, problem-solving and decision-making skills
- Good oral and written communication skills, ability to work long hours under pressure during system outages and implementations
- Excellent documentation and telecom project management skills
- Strong strategic thinking, communication, documentation and analytical skills
List of Typical Experience For a Telecom Engineer Resume
1
Experience For Senior Telecom Engineer Resume
- Proven security analysis, engineering, or operational experience
- Prior experience in a global telecom environment dealing with global projects and level 3 incidents
- Prior experience managing an enterprise phone system
- Work effectively with various vendors
- MPLS Experience - Experience with Nokia 7705 MPLS or similar - 4-5 Years
- Working experience supporting and troubleshooting Audio Conferencing Systems
- Experience working on Cisco Contact Center Enterprise, including UCCE Call flow, ICM scripting, CVP scripting, solutioning
- Experienced dealing with LECs and vendors including provisioning of PRI, BRI, Private Port SIP, E1 Circuits, POTS, and cell phone
2
Experience For Voip Telecom Engineer Resume
- Experienced dealing with LECs and vendors including provisioning of PRI, BRI, Private Port SIP, E1 Circuits, POTS, and cell phones
- Experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms – VoIP and SIP enabled
- Comfortable working in a fast paced and ever changing environment with often-ambiguous business requirements and multiple competing priorities
- Previous experience in deployment, and support of IP Call Center infrastructure, including call recording and workforce management
- Experience with invoice processing, coding procedures, and PeopleSoft
- Solid understanding of local area networking
- Hands-on experience designing and deploying 802.11 enterprise wireless solutions
- Strong understanding of Voice over IP quality troubleshooting
3
Experience For Telecom Engineer, Senior Resume
- Strong background managing a Cisco VoIP system and other various technologies such as IVR, ACD, call flow design and implementation
- Strong background in Cisco ICM/UCCE Enterprise, Call Manager , IVRs, Complex call flow scripting
- Call recording experience (NICE)
- Experience in deploying telecommunications services in a call center environment
- Experienced with outbound dialing technologies
- Familiarity with Cisco routers and switches, including experience with voice gateways such as Cisco CMM and ISR series routers
- Experienced in managing both TDM and VoIP systems
- Some in-house cabling experience required
4
Experience For Rollout Telecom Engineer Resume
- Strong understanding of QOS on the LAN and WAN
- Telecom experience including T1, DACS, and/or OMP
- Voice switch infrastructure experience including Lucent 5E and ECP, Motorola MGX, and Nortel MTX
- Experience with digital communications including DS1, DS3, Fiber, and ISDN
- Experience with data communications including routers, switches, Ethernet, hubs, TCP/IP, ATM, Frame Relay, and SS7
- Experience with Scripting such as Pear or Python, to automate network tasks, required
- Echnical design and implementation field experience with new networks. Associated Communications equipment software application configuration and testing
- Experienced in administration of SIP, VoIP, networking, Avaya AES, Session/System Manager, CM 6.x
- Provide functional guidance, advice, and/or training to less-experienced team members
5
Experience For Nec-telecom Engineer Associate Resume
- Experience in Data Networking protocol and converged technologies
- Experience in Server, VMware, applications database and server patching
- Interface and cultivate excellent working relationships with technology teams, business analysts, and vendors
- Experience in working with Telco Providers
- Experience in Telecommunications Billing and Administrative activities
- Experience with physical layer cabling
- Experience in Call Recording Platforms
- Significant experience and understanding of VoIP
- RF, Cellular, Wireless, Network Engineering experience
6
Experience For Voip Telecom Engineer / Administrator Resume
- Experience managing small to medium projects
- Experience in any predictive dialing solutions
- Knowledge of the APAC dial plans and working experience with carriers and LECs
- Assist with product planning and feature prioritization
- Considerable knowledge and experience working with SIP/RTP protocols
- Perform Adds/Changes/Deactivation's of individuals, agents, skill groups and teams
- Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations
- VOIP\SIP experience with ability to run captures and review logs and troubleshoot problems
- Previous experience in deployment, and support of other peripheral VoIP systems environment
7
Experience For Telecom Engineer / Estimator Resume
- Analyze problem areas, gathering information, documenting feasible alternatives and recommending cost effective solutions
- Telecom Systems - Experience in telecom systems and wiring, proper grounding and lightening protection practices and DC power Systems - 6-8 Years
- Experience working on the following Cisco systems: CallManager, Unity, UCCX
- Experience with QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis
- Experience supporting phone systems in a high-volume call center environment
- Strong knowledge of Avaya Solutions; PBX, VoiceMail, CMS, Dialer & Multichannel, VRU and Telco DS1/DS3 & Trunking
8
Experience For Senior Avaya Telecom Engineer Resume
- Strong knowledge of Call Logging and Analytics functionality
- Develop, execute and lead formal project plans, prioritize and work independently on multiple on-going projects/tasks
- Experience with deployment and build outs in the Telecom space
- Less experience and expertise in telecommunications
- Monitors telecommunications performance for effectiveness, performance, traffic, growth requirements, and security
- Transport layer facilities experience such as private line services (T1, DS3, OC3/OC12/OC48 or higher), Ethernet (metro) and other carrier-based services
- Ensure cost-effective telecommunications services through periodic review of proper licensing, billing reports and contracts
- Five years System Engineering experience
- Maintaining good working relationships with internal groups that support projects such as procurement, project management, construction etc
9
Experience For Lead Telecom Engineer Resume
- Maintaining good working relationships with material suppliers, contractors, and any others that affect the quality, schedule and cost of projects
- Working experience in AutoCAD and/or ArcGIS
- Technical design and implementation field experience with new networks
- Experience from work with telecom systems; preferrably Radio link and fiber infrastructure
- In-depth knowledge of Quality of Service technologies with demonstrated implementation in a large enterprise organization
- Demonstrated ability to partner closely with 3rd party telecom consultants and companies
- Understand, implement and automate security controls, governance processes and compliance validation as appropriate
- Experience working with Windows 7/Server 2008 (or higher), file systems and system hardware required
10
Experience For Senior Internal Telecom Engineer Resume
- Relevant experience of within the telecom industry
- Project management and client interrelations experience
- Experience with -48VDC power systems
- Experience with call center technology, voice systems and voice networks with emphasis in VoIP systems with both h.323 and SIP
- Experience in a complex IT environment with a multi-platform technical environment helpful
- Experience in telephony systems
- Experience as a Systems Administrator or Telecom Engineer
List of Typical Skills For a Telecom Engineer Resume
1
Skills For Senior Telecom Engineer Resume
- Possess basic tcp/ip networking knowledge and troubleshooting skills
- Basic MS Office skills including Word, Excel, PowerPoint, Visio, Sharepoint
- Strong experience with managing telecom circuits (i.e. SIP trunks), vendors and contracts
- Strong experience with T1 and ISDN installation and debugging
- Be able to perform effectively as part of a team in a rapidly growing, dynamic environment
- Previous experience with Translations/Call routing design experience
2
Skills For Voip Telecom Engineer Resume
- Effectively manages and administers all telephony systems in assigned locations
- Experience and/or good knowledge in GNU/Linux and Open source software (Applications, data sources, middle wares, etc..)
- Experience and/or good knowledge in Kamailio (OpenSER) / OpenSIPS or similar SIP servers
- Have demonstrated experience in vendor management
- Demonstrated experience with Avaya VoIP technologies, Avaya ACDs, as well as CMS v.16 or above required
3
Skills For Telecom Engineer, Senior Resume
- Understanding of information systems data networking concepts. Good working knowledge of TCP/IP fundamentals
- Experience implementing and supporting Microsoft clustering
- Experience in handling VOIP protocols like SIP and Infrastructure protocols like ISDN and Analog Signalling
- Some experience leading and directing others
- Experience deploying systems using cloud or SaaS solutions
- Experience working with engineering programs/software (such as CAD, AutoCad, Oracle, TBS, GIS, SAP)
- Experience with Cisco Call Manager, Voicemail Systems, Contact Center, CER, Voice Gateways, SBC, Faxing solutions, CDR, VOIP troubleshooting and administration
4
Skills For Rollout Telecom Engineer Resume
- Experience testing and troubleshooting wireless and wired networks
- Experience testing and troubleshooting radio frequency transmitters, receivers, amplifiers, couplers, antennae, and antenna matrices
- Experience in coding or scripting (Bash, Python)
- Experience Processing CDR data for capacity and billing analysis
- Utilizes demonstrated knowledge of SIP, LD and LEC circuits, T1’s, and DS3’s, as well as call routing and reporting for SIP, LD & LEC services
- Utilizes demonstrated knowledge of SIP, LD and LEC circuits, T1’s, and DS3’s, as well as call routing and reporting for LD & LEC services required
- Experience in Troubleshooting as L2 Support (prefeberaly with Avaya/ Cisco/Alcatel0
- Experience with developing systems policies, procedures and documentation
- Prioritize existing resource needs and ensure future resource availability
5
Skills For Nec-telecom Engineer Associate Resume
- Design, set-up, operate and correct malfunctions involving application of machines or technological systems
- Experience with one or more of the following models is desired
- Experience with backup generating systems
- Experience with telecommunications systems design and circuits, and analyzing job requirements
- Demonstrate thorough knowledge of T1 network architecture and operating procedures
- Strong attention to detail, testing and documentation
- Expert experience supporting Mitel technologies (i.e. PBX, ACD, IVR, Oaysis)
- Extensive experience supporting medium to large call centers
- Extensive experience in Microsoft operating systems, both workstation and server
6
Skills For Voip Telecom Engineer / Administrator Resume
- MSc or BSc in Electronic and Telecommunications Engineering (or equivalent work experience) required
- In an IT help desk role, with at least six months’ experience performing day-to-day phone system administration
- Experience managing complex organization level change initiatives
- Experience with Wholesale carrier ordering and operations (both dedicated and switched services)
- Experience working with carrier grade SBC and Media Gateways (e.g. Acme, Genband, etc)
- Eight(8) years experience in PBX, VOIP, voice mail, paging, modems, and wireless, etc. is required
7
Skills For Telecom Engineer / Estimator Resume
- CUCM Video Conferencing Experience
- Utilizes demonstrated knowledge of VoIP and troubleshooting VoIP issues over a Cisco network
- Utilizes demonstrated knowledge of VoIP and troubleshooting VoIP issues over a Cisco network required
- Voice experience, design and troubleshooting in a fast pace production environment
- Demonstrate knowledge of IPT, call centers, networking concepts
- Contact Center/Call Center experience
- Proven ability to perform coordination and problem isolation
- Strong technical knowledge of contact center operations
- Prioritize ad multi-task
8
Skills For Senior Avaya Telecom Engineer Resume
- Experience with Salesforce applications integration and support
- Practical experience with ITIL concepts - ITIL training and certification
- Intermediate level experience with the assessment, integration, and operations of cloud-based telephony platforms and Contact Center as a Service
- Experience with collaboration technologies (i.e. Skype for Business, WebEx, etc.)
- Experience in HW installation and rack assembly (Servers, gateways, UPS and network appliances)
- Experience and advanced knowledge in Telephony (VoIP and TDM), particularly SIP
- Experience and knowledge in Asterisk, Dialplan and AGI/AMI/ARI
- Entrepreneurial mindset: demonstrate enthusiasm, drive, passion and curiosity
9
Skills For Lead Telecom Engineer Resume
- Experience in the monitoring, tracking, and configuration of PBX and voice equipment, along with carrier and LEC coordination/delivery
- Have strong knowledge of Genesys Platform
- Have strong knowledge of SIP from the carrier level; Oracle, Avaya SBCs and TDM Gateways
- Experience with VoIP (SIP G.711)
- Avaya Experience Portal / Orchestration Designer
- Support Avaya Experience Portal (EP) IVR system
10
Skills For Senior Internal Telecom Engineer Resume
- : Telecom experience
- IT technical experience with IT enterprise infrastructure
- Five or more years of experience in the support and development of solutions within complex telecommunications environments
- Modeling of Engineering & de sign of communications components and networks including fiber, cable, or wireless systems
- Working knowledge of SIP, PRI/T1 and QOS. Working knowledge of Polycom devices, AV Technology, Audio and Video conferencing
- Working knowledge of Tiger Reporting
- Working technical knowledge of current protocols, and Internet standards, including TCP/IP, FTP, DNS, DHCP, SNMP
- Engineering & design of communications components and networks including fiber, cable, or wireless systems
- Troubleshooting of applications and network issues using various real time traffic analysis tools
List of Typical Responsibilities For a Telecom Engineer Resume
1
Responsibilities For Senior Telecom Engineer Resume
- Understanding Computer / Data Entry Skills
- Telecom installation, hardware replacement, system programming and advanced troubleshooting skills are required
- 5+yrs experience with Cisco Call Manager server patching and upgrading experience
- Analytical skills, proficiency in Microsoft Office (Word, Excel & PowerPoint), report and letter writing
- Experience deploying and supporting VoIP end points, including h.323 and SIP devices, as well as VoIP trunks and carrier SIP solutions
- Experience coordinating, troubleshooting with external vendors
- Good understanding of all aspects of software engineering and agile methodology
- Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, UCCX, CUPS, CUBE, etc
2
Responsibilities For Voip Telecom Engineer Resume
- Experience using Microsoft Office and associated applications
- Experience in using PL4 or PL5 microwave design software
- Good understanding of telecom network topology and customer connectivity
- Experience with VoIP, Unified Communications, SIP, Cisco Switches and patching, and/or TN cross connection
- Experience with Help Desk ticketing systems and Work order systems
- Global phone or voice experience including design & deployment of global solutions
- Experience on Avaya Aura platform including Communication Manager, System Manager, Session Manager
- Experience performing software upgrades on Avaya Aura Platform
- Experience with ACD call setup and CMS reporting
3
Responsibilities For Telecom Engineer, Senior Resume
- Experience with open source telephony platform design, implementation, and management (Asterisk, FreePBX, Kazoo)
- Telecom related experience required
- Strong knowledge of Telephony Communications via Analog and Digital transmissions
- Resolving site queries, attending site meetings and performing site inspections during the construction phase of projects
- Assessing, researching, documenting, and managing vulnerabilities in Avaya systems
4
Responsibilities For Rollout Telecom Engineer Resume
- Ordering toll-free, managing number ports, managing call routing
- Understanding of core IT concepts including networking and access control
- Understanding telecom standards, including T1, ISDN, PRI, POTS Lines, IP POTS and DID circuits
- Training and/or Certifications pertaining to Radio or Microwave technologies
- Planning and integrating cellular providers into the enterprise network
5
Responsibilities For Nec-telecom Engineer Associate Resume
- Teleconferencing setup and troubleshooting
- Willing to work beyond the normal work schedule of 8-5, M-F and be on an on-call rotation of every other week
- Monitoring and support the dialer
- Understanding of LAN/WAN and telephony concepts
- Understanding of unified communication technology and protocols
- Working knowledge or the willingness and abilities to take on day to day administration of Cisco CUCM and its associated Voicemail and Call Center Applications
- Providing clients with technical advice based upon industry best-practice and the recommendation of appropriate technology to suit the requirements
- Developing project documentation, design methodologies and solutions to client functional and operational requirements
6
Responsibilities For Voip Telecom Engineer / Administrator Resume
- Undertaking site surveys and technical investigations
- Providing technical consultancy services to clients
- Perform Contact Center programming including agent programming, vector & vdn programming
- Manage Purchase Orders in the Oracle back end system pertaining to creating, updating and receiving POs timely
- Job requires standing, walking, bending and lifting equipment, such as routers, telephone handsets, gateways, cable and UPS systems
- The Power understanding is nice to have, but the team has a lot of power expertise in house. The deployment understanding is where the needs are coming from
7
Responsibilities For Telecom Engineer / Estimator Resume
- Responsible for installing, monitoring and maintaining telecommunications technologies
- Lead in developing long-term strategies and capacity planning for meeting future telecommunications hardware/platform needs
- High proficiency in testing and troubleshooting TDM, SIP, VOIP and data networking circuits
- Knowledge of Call Center Applications including Nortel Switch, Call Pilot and Symposium including programming of these applications
- Knowledge of Call Center Applications including Cisco Call Manager, Unity Voice mail Systems including programming of these applications
- Passionate about expanding personal knowledge and staying on the cutting edge of technology
- Responsible for designing, planning, implementation and engineering of 802.11 enterprise wireless solutions
8
Responsibilities For Senior Avaya Telecom Engineer Resume
- Overall understanding of network processes – TCP/IP, DNS, DHCP, IP addressing, subnets, routes, FTP, SSH, Telnet, windowing systems, etc
- Advanced working knowledge of Cisco switching and routing equipment
- This is performed by tasking, interfacing and coordinating daily with the VOIP Team and Remedy application
- Also, provide assistance in patching cables and terminating jacks at HQ and at stores during installation and support missions
- Perform all aspects of job associated with fiber network media, patch panels, cabinets, UTP cabling, crossover cabling, backbone and horizontal cabling
9
Responsibilities For Lead Telecom Engineer Resume
- Conduct proof-of concept and lab activities that include interoperability testing , quality metrics, load and stress testing as well as overall functionality
- Maintain end–to-end understanding of existing technologies and services and their use within the business
- Provide support, implementation, and troubleshooting for call flow, routing with both traditional PRI’s as well as SIP, SRST, and 911 services
- Provide support, implementation and troubleshooting for call flow, routing with both traditional PRI’s as well as SIP, SRST, and 911 services
- Support & programming of Cisco toll-free routing tools
- Voice & data cabling, termination & testing
10
Responsibilities For Senior Internal Telecom Engineer Resume
- Support Avaya Aura Messaging system, including MAC’s and backups
- Support Avaya Call Recording, including ACRs and Standbys, as well as CRS Bridge
- Receive and respond to incoming calls, pages, tickets, and/or emails regarding telephony problems
- Develop full understanding of business goals to aid in defining corporate telephony strategies and drive complementary IT Telephony investment plans
- Assume lead role in testing and developing disaster recovery plans to detect faults, minimize malfunctions, and back up
- Create design package for implementation, including panel layout, wiring diagram, RTU point list, and network connectivity circuit diagram
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