Technical Support Intern Resume Sample
Nestor Senger
8082 Haley Trail,
Los Angeles,
CA
+1 (555) 594 9663
Work Experience
Dealer Technical Support Intern
03/2018
-
PRESENT
Los Angeles, CA
- Work with in a team environment
- Desire to develop code
- Interest in software engineering best practices and methodologies
- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting rsolutions
- Performs installations,repairs, upgrades, backups and other maintenance tasks
- Expertise to troubleshoot or describe common networking and application protocols
- Working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required
Technical Support Intern for Sensing
02/2012
-
01/2018
Phoenix, AZ
- Industry certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
- Experience in customer care/customer support
- Customer service support
- Admin RMA support
- CRM tools management
- Candidates pending of thesis accepted
- Provide support for the Industry Technical Support and Sales in achieving the objectives, including
- Works with team members in the field including field service personnel
- Interact with teams members internally,
Technical Support Intern
07/2006
-
01/2012
Philadelphia, PA
- Update workstations / laptops’ operation system images as needed
- Student status or recent graduate
- Assumes a proactive role in technical support call avoidance by identifying known problems and documenting résolutions
- Create Excel files and chart results
- Analyze and clarify customer technical inquiries
- A passion for making customers successful
- High comfort level in Linux/Unix, Windows administration, patch deployment and system configuration
Education
Johnson & Wales University
2001 - 2006
Bachelor's Degree in Computer Science Information Systems
Professional Skills
- Analyse and solve technical problems related to client products by inverstigating potential solutions using troubleshooting skills
- Good Scheduling skills
- Advanced written and verbal language skills in Japanese, Cantonese, or Korean
- Scripting experience under a Windows environment using F#, .NET, Python, Perl, SQL or other languages
- Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in required time-frame
- Hands-on experience of server hardware & troubleshooting
- Strong knowledge of Microsoft based operating systems with emphasis on Windows Server 2012
How to write Technical Support Intern Resume
Technical Support Intern role is responsible for government, korean, trading, security, database, software, automation, languages, advanced, troubleshooting.
To write great resume for technical support intern job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Support Intern Resume
The section contact information is important in your technical support intern resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Support Intern Resume
The section work experience is an essential part of your technical support intern resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical support intern responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical support intern position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Support Intern resume experience can include:
- Participating in ongoing technology related projects and prioritizing assignments as needed
- A good working knowledge in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Intermediate experience with Microsoft Office Suite (Word, Excel, Outlook)
- Supporting products escalations, including information requests and managing customer technical issues to resolution, maintaining proactive communication
- Ordering, configuring, installing and decommissioning hardware and softwar
- Checking and monitoring the audiovisual for 50+ meeting spaces. Troubleshoot & Support
Education on a Technical Support Intern Resume
Make sure to make education a priority on your technical support intern resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical support intern experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Support Intern Resume
When listing skills on your technical support intern resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical support intern skills:
- Good organizational skills; ability to manage and prioritize multiple independent tasks
- Good interpersonal skills; ability to build and maintain successful working relationships within the company, with the product group team, and with customers
- Willingness and enthusiasm to learn new skills
- Be able to effectively communication with global customers over phone & email
- Fluency in French with a good level of English
- A good theoretical & practical knowledge with relational databases (e.g. MySQL, Oracle)
List of Typical Experience For a Technical Support Intern Resume
1
Experience For Dealer Technical Support Intern Resume
- Supporting both the internal office and trading floors
- Participating in user moves, adds and changes
- Providing hands-on support to troubleshoot, install and resolve desktop, laptop, telecommunications, network, data center operations and market data issues
- Acting as a liaison between users/traders, business units and other technology groups
- Enhanced attention to detail
2
Experience For SAP NS Technical Support Intern Resume
- We partner with our business and technology teams to ensure we are resolving issues for our users as quickly and effectively as possible. Instead of escalating issues to these groups, we work directly with them to find and implement a solution
- One of the most interesting parts of our role is the exposure we gain. We get to experiment with cutting-edge technologies, including testing prototype hardware, firmware and software in both our trading and non-trading environments
- Ordering, configuring, installing and decommissioning hardware and software
- Documentation - update Team’s process documents to maximize operational efficiency
- Our team works in a fast-paced environment that requires us to constantly be thinking of ways to minimize our workload and maximizing our performance. We have to think quick to get a solution place, but also have the opportunity to research, test and build out longer term solutions to ensure our users aren’t encountering the same issues again and again
List of Typical Skills For a Technical Support Intern Resume
1
Skills For Dealer Technical Support Intern Resume
- This is a highly collaborative and inclusive work environment where individuals strong on aptitude and attitude have an opportunity to grow careers through working with some of the most advanced technology and talented developers in the business
- Building laptops to a corporate standard, and the importance or standards across the enterprise
- Delivering software as a service (SaaS) based products to our customers in real time
- Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
- Managing incidents and communication to various customers & stakeholders
- Engineering, and Production Planning on a daily basis
2
Skills For SAP NS Technical Support Intern Resume
- Windows Workstation: diagnosis of issues (applications, network, drivers,) installing updates, operating systems, printing and maintenance
- Servers, workstations X86: diagnosis, replacement of broken parts, installing new components (upgrade), upgrade BIOS/firmware, testing
- Windows Server: installing, basic configuration – creates the users, DHCP, print server, file sharing
- Log and manage all queries & troubleshooting steps into the call logging system
- Knowledge of IoT, Machine learning
- Ice Cream Cam – streaming video and website project
- Deal professionally with demanding customers
- Deal professionaly with demanding customers
- Basic understanding of server hardware set-up and configuration
3
Skills For Technical Support Intern for Sensing Resume
- To provide technical support; answering support queries via phone, email and fax
- We offer competitive compensation
- Basic/Intermediate knowledge of cellular RAN networks (UMTS (3G); LTE (4G); WIFI)
- Design, develop and maintain reports and dashboards
- Knowledge of Oracle or a similar relational database
- Work well in a dynamic, high-pressure environment
- Work Conditions & Physical Effort –
- Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your CV, take on new challenges and discover your full potential
- Growth. A desire to learn professional and personal skills
4
Skills For Technical Support Intern / Co-op Resume
- An active Government Security Clearance, i.e., an in-scope Background Investigation with Access having been granted within the previous two years, at the SECRET level
- First level incident triage on break-fix issues
- Knowledge of NSS clients’ organizational structure
- Troubleshoot moderate to difficult technical issues
- We work hard but try not to take ourselves too seriously. Eat, drink & be social with fully stocked kitchens and company socials
- Data Storage, technologies, RAID, LUN, System Files
5
Skills For Business Technical Support Intern Resume
- Network: Ethernet, TCP/IP, VLAN, subnetwork
- Applications: Now- February 2018
- Good communication skills, both oral and written; ability to clearly and concisely relay information to customers through both quotations and phone conversations
- Logistics, Material Handling, Applications
- Provide technical support for McAfee Business and/or Enterprise Support Customers
- Respond to enquiries from customers and partners and help resolve problems
6
Skills For Technical Support Intern Resume
- Allocate more complex calls to the relevant VIAVI team member
- Arrange for 3rd Party technical support where problems cannot be resolved in house
- Escalate system level issues to the appropriate teams and provide reports
- Responds to technology to help requests, troubleshoots computers and printers. Installs and modifies hardware and software under the direction of professional staff
- Basic understanding of Microsoft Windows technology with some exposure to Server operating systems
7
Skills For Dealer Technical Support Intern Resume
- Analyzes data and metrics in support of service management initiatives. Transforms raw data sets into useful visualizations in support of business goals
- Act as the first point of contact for corporate/enterprise customers of McAfee
- Handle real-time voice calls and portal cases and respond in a timely manner
- Work in a team with assorted expertise
- Update customers on progress of their cases on a regular-basis
- Leverage team members’ expertise to deliver resolutions to customers in a timely-manner
- Knowledge of computer security procedures and protocol
8
Skills For SAP NS Technical Support Intern Resume
- Exposure to security concepts is an advantage
- Get familiar with and participate in customer support-related work
- Pass the Red Hat Certified Engineer (RHCE) exam
- Interviews: February 2018
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