Technical Implementation Manager Resume Sample
Gillian Feeney
4895 Feil Prairie,
Detroit,
MI
+1 (555) 146 3962
Work Experience
Technical Implementation Manager
12/2015
-
PRESENT
San Francisco, CA
- Manage project teams from all levels and areas within the region or globally when required by Regional and/or Global Deals
- Lead/ participate in Senior Steering Committees and manage Project Risk and Controls
- Support sales during RFP responses, participating on Deal Reviews to ensure proposed solutions to clients meet their needs and can be implemented without problems, raising potential issues or major hurdles and suggesting alternative solutions or improvements where applicable. Also suggest proposal corrections and improvements
- Act as Implementations subject matter expert for Commercial Cards technical solutions, specifically the host to host connectivity and configurations for file submission from Citi to client systems
- Coaches junior RIMs and IMs on Implementation Methodology and shares best practices
- Serve as one of the senior representative of TTS and Implementations organization to internal and external clients
- Work with customer requirements to propose a functional solution
- Act as the primary functional resource that collaborates with the client throughout an implementation project
- Perform system integration planning and implementation
VP, Technical Implementation Manager
09/2008
-
08/2015
San Francisco, CA
- Ensure system configuration meets customer requirements
- Troubleshoot system operational and performance issues and propose remedy options
- Provide functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
- Establish and monitor system performance reporting, recognize adverse trends and take necessary preventative and corrective actions
- Work closely with technical resources to resolve complex issues relating to system infrastructure such as the operating system, database, application server, etc
- Support creation of standard operating procedures for functional elements of the system that are effective and repeatable
- Interact with project, technical, and development resources throughout the company to establish and maintain knowledge of the core product(s) and all enhancements and fixes, especially those relative to assigned clients
- Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
- Provides monitoring and control of the project from initiation through delivery
Icg-technical Implementation Manager Head
04/2001
-
03/2008
San Francisco, CA
- Implement and manage project deliverables using Project Plans, and Delivery Trackers (or control plans)
- Works with functional management to ensure that appropriate staffing and tools are available
- Responsibilities typically include identifying and prioritizing company need(s), defining project scope and objectives, identifying and negotiating appropriate resources, assigning individual responsibilities, developing schedules to ensure timely completion and final delivery of a solution to meet the previously identified company needs(s)
- Responsible for creating and updating project schedules and budgets
- Works with Business Analysts, Application Developers, SME’s, and Product Owners to ensure that application development projects are delivered on time and within budget
- Experience with Agile SCRUM and Jira (or similar) development management toolsets required
- Work with customers and Accuity’s PSG team in creating solution proposals and project plans
- Occasionally, work on software development components for Accuity’s integrated solutions
Education
Herguan University
1995 - 2000
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated self-starter with excellent interpersonal skills
- Strong leadership, negotiating and stakeholder management, risk management, motivational and organizational skills
- Excellent documentation skills with attention paid to detail
- Strong stakeholder management and communication skills are very important in order to deliver a consistent service solution across new equipment and Customers
- Experience creating/maintaining technical & process documentation- Experience with Agile development methodology specially SCRUM
- Experience in working with solutions involving both software and hardware Experience in process definition and design to meet overall business objectives
- Experience in transaction banking business and Technical Integration experience
How to write Technical Implementation Manager Resume
Technical Implementation Manager role is responsible for communications, leadership, software, training, integration, security, wireless, architecture, planning, reporting.
To write great resume for technical implementation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Implementation Manager Resume
The section contact information is important in your technical implementation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Implementation Manager Resume
The section work experience is an essential part of your technical implementation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical implementation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical implementation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Implementation Manager resume experience can include:
- Demonstrates innovation, flexibility, open-mindedness, and adaptability in order to meet objectives in a rapidly changing environment with shifting priorities
- Strong technology delivery experience (5 years+) with significant project success track record including exposure to PMBOK, SDLC and agile methodologies
- Strong interest in providing technical support, designing, and delivering training
- Experience with understanding, applying, and ensuring compliance to security standards
- Experience in working or managing teams of at least 10 personnel with varying business and technical capabilities in all areas of business and technology
- Experience using reporting platforms such as Tableau, Business Objects, MicroStrategy, etc
Education on a Technical Implementation Manager Resume
Make sure to make education a priority on your technical implementation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical implementation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Implementation Manager Resume
When listing skills on your technical implementation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical implementation manager skills:
- Effectively demonstrate the capabilities of the Patient Engagement products within the full suite of Elsevier’s CS solutions to a wide variety of groups
- Strong written and verbal communication and presentation skills for both technical and non-technical audiences
- Banking experiences with GTS Implementation experience is preferable
- Work effectively and collaboratively with peers and program leadership to achieve program vision
- Proven track record of leading at least one project which has had a strategic impact on the business and required an effective change management process
- Effectively lead internal and external client interactions and communications
List of Typical Experience For a Technical Implementation Manager Resume
1
Experience For VP, Technical Implementation Manager Resume
- Demonstrated capability leading a technical team from design to production delivery for large-scale projects while also working in a hands-on technical role
- Experience using reporting platforms such as Power BI, Tableau, Business Objects, MicroStrategy, etc
- Experience with working on or managing geographically disperse, virtual teams
- Demonstrated ability to manage project teams in a complex, changing environment to deliver value-added results to the organization
- Can prove a good working knowledge of the distributed technology implementation strategies and understand how to investigate and resolve issues in them
2
Experience For Commercial Cards Regional & Technical Implementation Manager Resume
- Experience in large scale data systems and integrations
- Experience of working in the service industry is advantageous
- Maximize customer satisfaction with effective communication
- Additional experience in the industry with at least 2 of those years directly related to the relevant area of expertise
- Five years of experience in the Information and Technology industry
- Accounting for and mitigating risk factors to successful completion of major or complex projects
- Managing technical delivery
- Interfaces with most internal departments including Finance, Marketing and Sales
3
Experience For MY Ctsm Kl-icg-regional Technical Implementation Manager Resume
- Serves as an escalation point to resolve issues from suppliers, external customers and internal customers during on boarding process
- Directs the compilation of required data, including budget, time constraints, contracts & technical data
- Develops detailed schedules for major or complex projects, detailing all activities required for successful completion
- Interfaces externally with Engineering Services customers and contractors
- Directs and executes system upgrades including the network with new software releases
4
Experience For Icg-technical Implementation Manager Head Resume
- Directs & executes network rebalancing/optimization plans
- Fully understand and implement Citi’s values: Responsibility to our clients, to each other and to our franchise
- Work with cross-functional teams in a fast-paced and dynamic environment
- Plans and ensures optimum use of shared resources; administers and monitors use against budget
- Arranges the distribution of work packages to the responsible function within the company and/or external contractors ensuring awareness of and commitment to project requirements
- Monitors progress throughout the project cycle, ensuring cost and time constraints are met and acting to ensure problem resolution, as necessary
- The ability to write or contribute to the writing of new contracts for external contractors is an asset
5
Experience For Technical Implementation Manager Accuity Resume
- Establish credibility and build relationships with stakeholders within Elsevier’s Clinical Solutions division
- Drive end-to-end implementation processes - conduct business analysis meetings, create detailed assessments of their current solutions and needs – translating them to the Lifion by ADP solution, as well as conducting gap analysis between clients’ needs and solution capabilities
- Project Manager to manage and implement all GTS products & services for IBG clients as per the solutions and timeline committed to the clients
- Validate server environments once customers have configured their Virtual Machines according to Omnicell’s specifications. Work with customers to make corrections to their server configurations
- Mobile Run The Bank lead
- Mobile Application Management Lead
- Infrastructure and Environments teams
- Apply knowledge and skills in implementation in their everyday work to support the Application Support Lead and the delivery managers and to be the point of escalation for implementation issues, planning and strategy
6
Experience For Icg-regional Technical Implementation Manager Resume
- Strongly lead client’s interactions/communications
- Responsible for key decisions using defined processes and procedures with relation to all assigned projects
- Manage multi platforms, multi locations, multi releases tech delivery
- Proven ability to develop and manage all aspects of the deployment effort, including the plans, interdependencies, schedule, budget, tools, and required personnel
- Review project deliverables for completeness, quality, and compliance with established program standards
- Assess/evaluate to deliver timely data analysis, and data solutions against client requirements
- Lead and mange program transitions
7
Experience For Project & Technical Implementation Manager Resume
- Support proposal and sales activities
- Read and write code that leverages complex concepts as well as design patterns
- Demonstrated capability leading a technical team from design to delivery and production for large scale application and integration projects while also working in a hands-on technical role
- Troubleshoot and implement complex interface mappings to meet specific customer requirement or workflow need
- Serve as technical Project Manager for the implementation of interfaces for IV products
8
Experience For Technical Implementation Manager Accuity China Resume
- Develop and deliver product integration requirements for client projects based on interface perspective
- Manage multiple complex implementations of multiple product installations and customizations with various healthcare systems and organizations on an individual basis
- Complete and present reviews of system specifications, third-party HL7 specifications, and technical documentation to satisfy assigned project needs
- Support the completion of project specific documentation, specifically overviews of the customer workflow and specific technical configurations made to the interface to support the products
- Coordinate with the Implementation Project Manager and Engineers to define interface specifications and custom solutions that meet the requirements of customers’ pharmacy IS systems
- Drive application testing remotely or on-site via the proprietary interface engine using defined processes
- Coordinate and manage multiple work-streams consisting of developers, testers, Product Owners, and Scrum Masters
9
Experience For Senior Commercial Cards Regional & Technical Implementation Manager Resume
- Assess and evaluate requirements to deliver timely analysis and solutions whilst ensuring deadlines are met
- Engage with potential and existing customers to address their questions, concerns and needs related Haemonetics products
- Manage communication and organization of multiple implementations across multiple parties while ensuring all commitments are met and expectations are exceeded
- Knowledge of Oracle / RDBMS aptitude (PL/SQL)
- Liaise with cross-functional teams (Field Tech, Training and Supply Planning) to ensure that we have a robust and thorough process in place to ensure we have the capacity and infrastructure to install, service and maintain new CDE to required standards in a safe and efficient manner
10
Experience For Technical Implementation Manager Accuity Evanston Resume
- Provide support to Business Unit National Account Teams and their Customers. This would be in the form of Service Reviews, Parts Inventory, Training Analysis and Trends Identification
- Play a key role in supporting the design and delivery of projects to help drive efficiencies and improvements in customer service
- Interfacing with a diverse range of stakeholders including Field Technical, Business Development, Supply Chain, Ops Centre, OEM suppliers, as well as Commercial BU and Customers so strong stakeholder management skills are key in this role
- Technical background with an electrical/electronic or mechanical qualification
- Successfully manage multiple clients, projects, and tasks simultaneously
- Evaluate and manage performance of cross functional technical teams
- Present findings and coordinate with internal stakeholders on a regular basis
- Coordinate the daily run operations including maintenance and administration of infrastructure services, ensuring that maintenance activity provides demonstrable value for money
- Supports teams with Service Delivery so that new projects can be onboarded seamlessly and efficiently into production service operations with no additional unplanned operating costs
List of Typical Skills For a Technical Implementation Manager Resume
1
Skills For VP, Technical Implementation Manager Resume
- Experience with managing teams of at least 10 personnel with varying business and technical capabilities in all areas of business and technology
- Experience in working with solutions involving enterprise-grade software applications
- Experience in analyzing and understanding specifications and requirements
- Experience of delivering solutions within a large, global, organisation, preferably within Financial Services
- Experience with and understanding of Federal Marketplace (Healthcare.gov) data and/or Issuer data
- Experience in implementing major IT solutions for State and/or Federal government
- Business focused with a strong passion for customer success and helping to achieve customer goals
- At least two years’ experience in or more of the following: Project Management, Interface Development, IT Administration
- Experience in drafting business process and/or use case diagrams
2
Skills For Commercial Cards Regional & Technical Implementation Manager Resume
- Proven ability to work closely within a fast paced team driving quality outcomes
- Experience with Microsoft platform and building data-driven applications that leverage the .NET framework, C# or related (Java, C, C++)
- Experience with large scale data, Big data technology and systems integrations using technologies such as Informatica, SSIS, Hadoop, etc
- Experience in designing applications at the capacity of a Solutions Architect
- Experience with automated data reporting, analysis, and analytics in support of systems
3
Skills For MY Ctsm Kl-icg-regional Technical Implementation Manager Resume
- Experience utilizing Agile development methodologies, such as Scrum and Kanban
- Three years of experience working in a virtual environment
- Experience of managing multiple simultaneous projects
- Experience using common project management tools, for example Microsoft Project
- Salary, incentives and benefits commensurate with the position and experience
- Have a strong desire to re-define what’s done today
4
Skills For Icg-technical Implementation Manager Head Resume
- Technical Program/Project Manager experience
- Experience with project management and technology tools for productivity
- Skilled operator of Service Management tools for implementation (eg. ServiceNow, ServiceFirst)
- Experience with customer engagement or customer relationship systems
- Experience with large scale system challenges with respect to entity identification (person, case, family, account)
- Strong written and verbal communicator with the ability to take charge in a situation
5
Skills For Technical Implementation Manager Accuity Resume
- Clinical and/or healthcare experience
- Experience with writing product feature stories and user stories that capture product requirements
- Experience with issue identification and problem solving methods
- Experience in a CMMI Level 3 environment
- Experience with customer engagement or customer relationship (CRM) systems (like Dynamics 365)
- Experience with Salesforce or other CRM/customer support platform
- Strong project management credentials
- Experience in process definition and delivery to meet overall business objectives
- Partner with Impact Analytics in use of the Community of Practice to monitor field user experience needs and perception
6
Skills For Icg-regional Technical Implementation Manager Resume
- Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable
- Experience with Web Services and SOAP required
- Proven flexibility in management style is a requirement
- Understanding of programming logic and the ability to troubleshoot systems by following code Highly adaptable in a dynamic work environment
- Building & scheduling management of all technology build scope including technical implementation activities
- Owning co-ordination of fixes and implementations during development, execution and warranty periods
- Meeting testing readiness and entry criteria
- Managing Design, Build and Implementation schedules, scope management / change request and process improvement
- Working with a Scrum team to manage schedule and delivery
7
Skills For Project & Technical Implementation Manager Resume
- Managing vendor related deliverables/activities
- Adhering to strict Change Management governance processes
- Working with the Field Project Manager on key national technical projects
- Monitoring of project process against plan and budget
- Serve as subject matter expert for mapping, implementation, and testing of interfaces based on the specifications of the products being implemented
- Management of the plan from an IT perspective, acting as a focal point for IT involvement with the project, chairing Steering Committee /Project Board meetings
- Track record of establishing and driving the delivery of large-scale, complex projects on time and within budget
- Help the Application Support Lead to remove or reduce risk by owning and delivering fixes and Service Improvements in the implementation field
- Talk in business language while walking through technical solutions, data analysis and other client facing deliverables
8
Skills For Technical Implementation Manager Accuity China Resume
- Supports defining and planning forward capacity, service improvements and value for money enhancements to the services
- Support the creation and management of the function’s planning, resource management and budget estimating
- Orchestration of project activity against the plan, highlighting of risks to relevant management and/or Steering Committee / Project Board as required
- Understand and troubleshoot including, but not limited to, Oracle Packages and Stored Procedures, Oracle SQL, Delphi Object Pascal and Visual Basic Scripting
- Lead and motivate a team to a set of challenging common goals
- Travel approximately 75%, including some international travel
- Highly adaptable in a dynamic work environment Ability to travel approximately 70%, including international travel
9
Skills For Senior Commercial Cards Regional & Technical Implementation Manager Resume
- Travel approximately 70%, including international travel
- Meticulous attention to detail, with the ability to see the big picture and ensure a collaborative approach to achieving shared business objectives
- Co-develop and maintain structured, longitudinal quantitative and qualitative data of site practices to inform organizational learning of practice and impact
- Consult with technical resources and develop methods, procedures, and standards to use during deployment
- Document and communicate the status of deployment progress against plans, taking corrective action as necessary.
10
Skills For Technical Implementation Manager Accuity Evanston Resume
- Managing Information System projects or complex tasks
- Identify any training and spare parts requirements
- Provide SME Technical Support to the Field Engineering team, production teams, telefix and customers
- Support for addressing any audit requests and remediation efforts for Charlotte office
- Responsible for server patching, WAN maintenance, LAN maintenance, office moves, server upgrades, and data center operations
- Manage and facilitate weekly Change Approval Board (CAB) meeting with internal and external stakeholders
- Develop a thorough understanding of each system to be implemented from both an IT and business workflow perspective
List of Typical Responsibilities For a Technical Implementation Manager Resume
1
Responsibilities For VP, Technical Implementation Manager Resume
- Support that the portfolio of services continues to meet business demands and ensures value for money
- Support the initiation of service improvement plans and drive continual improvement
- Support for the Disaster Recovery strategy for NAM terminals and Charlotte office
- Provide technical expertise for infrastructure (servers and networks)
- Manages day to day operations with designated vendors
- Monitor and drive compliance with corporate IT policies and processes
2
Responsibilities For Commercial Cards Regional & Technical Implementation Manager Resume
- Drive the development, dissemination, and deployment of both global and local procedures required for compliance to comply with published IT policies
- Develop and liaise with Power User Communities associated with project implementations to ensure clear communication lines, and strategic use of these as a project resource
- Identification and agreement of local project resources with plant management teams
- Management of assigned project resources for the duration of the projects where necessary
- Ownership of the implementation issues control document
- Lead a cross-functional (internal & external) team and customers through the technical implementation of Haemonetics products (including hardware & server configurations)
- Manage cross-functional resources and vendors to achieve customer implementation timelines
- Explain, Implement and Triage HL7 (hospital level-7) interfaces and corresponding integrations with EPIC, HMS, Orchid, Siemens Open Link and McKesson Horizon Lab
3
Responsibilities For MY Ctsm Kl-icg-regional Technical Implementation Manager Resume
- Manage complex implementations with Microsoft Project to organize project resources and timelines
- Mentor team members in technical and custom development activities, tools and services
- Provide industry expertise / perspective / best practices within the Blood Center, Hospital and Plasma industries
- Acts as the initial contact for any issues from our Customers/Suppliers technical
- Demonstrates effective Project Management skills through the development of project plans, plan execution, consistent communications with project team members and stakeholders, status reviews, and delivery of agreed upon results
4
Responsibilities For Icg-technical Implementation Manager Head Resume
- Demonstrated ability to establish strong working relationships with team members, creates and motivates cross-functional & cross-departmental project teams, establishes roles and responsibilities, provides direction and fosters effective team skills to complete tasks on time
- Demonstrates the ability to effectively lead
- Complete multiple, simultaneous on boarding projects with minimal supervision and prioritize incoming work appropriately
- Experience with the Microsoft tech stack and building data-driven applications that leverage the .NET framework and SQL Server or like technologies
- Demonstrates the ability to drive results
5
Responsibilities For Technical Implementation Manager Accuity Resume
- “see the big picture” and manage business and technology teams from an end to end in delivering the customer’s need
- Knowledge of XML, HTTP and other data interface formats deployed in an EDI Project solution
- Demonstrated ability to work with a range of technically, culturally & geographically diverse teams in a matrixed environment, influencing them to complete deliverables, and delivering value added business results that meet high quality requirements within tight deadlines
- Demonstrated ability to effectively communicate to a diverse audience at multiple levels within the company through various formats, such as presentations, written proposals, reports, correspondence, leading meetings, face-to-face dialogue etc
- EDI experience is mandatory
6
Responsibilities For Icg-regional Technical Implementation Manager Resume
- ITIL v3 Foundation qualified or started
- Knowledgeable in and conversant with multi-layered, end-to-end, distributed architectures
- Can identify most of the technologies within the Mobile architecture
- A doer and a leader who possesses the ability to filter through noise, decide prioritizations, implement highly technical plans, deliver as promised to milestones, and communicate effectively throughout the entire lifecycle
- Experience in Technical Project Management or Implementations at a software company
- Experience utilizing Agile development methodologies (such as Scrum and Kanban), delivering work iteratively and incrementally, and working with Product Owners and SCRUM Masters to develop high-performing teams
- Read and write code that leverages complex concepts and design patterns
- PMP certification or certificate in project management
7
Responsibilities For Project & Technical Implementation Manager Resume
- Exposure to health data interoperability in the Issuer and Consumer Domains
- A positive, solution-focused, customer service orientation
- Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions
- Banking/Cash management knowledge.
- Performs customer system integration planning and implementation
- Collaborate with product management teams and Impact Analytics to inform annual learning plans for the use and adoption of impact systems and reports
- Ensures network and software configurations meet customer technical requirements
- Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
- Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues
8
Responsibilities For Technical Implementation Manager Accuity China Resume
- Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases
- Directs & executes network re-balancing/optimization plans Directs & implements new firmware
- Device Control Word (DCW), and software releases with customer programs
- Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades. including the network with new software releases
- Or more of project management experience
9
Responsibilities For Senior Commercial Cards Regional & Technical Implementation Manager Resume
- Directs & implements new firmware and software releases with customer programs
- Works closely with the support engineers (Field Support Engineers and Technical Implementation Engineers) to resolve complex issues relation to wireless communications and integrated software applications
- Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback Directs & executes network rebalancing/optimization plans
- Key influencer of board level stakeholders
- Act in a consultative manner with strategic clients
- Directs & executes network rebalancing/optimization plans Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
10
Responsibilities For Technical Implementation Manager Accuity Evanston Resume
- Exposure to implementation processes, and products technical and documentation aspects
- Support sites in their use of impact reports and collaborate with Impact Analytics and ITS in triage of user adoption challenges as identified
- Monitor system and report adoption signals and communicate to regional team, product team
- Manage weekly service desk review sessions with cross-functional teams to ensure a high level of customer service and monitor for training needs, communications, or system enhancement ideas
- Provide customer support to City Year’s internal student information system, student assessment systems, and other assigned Service Desk cases
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