Support & Admin Resume Sample
Pearlie Leannon
5518 Witting Cliff,
Phoenix,
AZ
+1 (555) 418 3483
Work Experience
Dual Support Admin Specialist
12/2015
-
PRESENT
Los Angeles, CA
- Assist in the development of business cases for strategic investments and track performance versus value attainment targets
- Develop strong working relationships with business unit management, peers, and partners
- Maintains department’s database and generates monthly reports
- Passionate about working for a company that creates cutting edge scientific solutions
- Inspired by the opportunity to help develop high quality reagents for Fluidigm’s platform
- Coordinates the negotiation of new and renewed program agreements, amendments to current agreements and assorted other legal documents and issues
- Makes initial determination of what kind of legal documents are required and distributed the documents to the customer as a negotiation starting point
Sales Support Admin
05/2012
-
11/2015
Phoenix, AZ
- Provide expertise and guidance to staff in resolving problems/issues to ensure timely completion of critical tasks
- Ensure uninterrupted service to internal clients. Ensure regular feedback is provided to clients on system availability status
- Ensure periodic audit reporting is completed in accordance with audit requirements
- Ensure all management reporting is complete, timely and effective given any process or data changes
- Sales, Customer Service & Marketing teams, coordinators from other areas of the business, 3rd parties, travel companies, couriers, suppliers etc
- Initiates contact with prospective customers to sell targeted FIS products and/or services
- Possess Diploma qualification; preferably in Business Administration
- Experience in sales support/ administration role
- Proficient in IT software (e.g. Microsoft Word/Excel and SAP)
Sales Support Admin & Assistant
07/2005
-
01/2012
Phoenix, AZ
- Coordinates the negotiation process, often involving conference calls with customers and their legal staff, USB legal staff, and appropriate Business Line staff
- Responsible for advising the Business Lines on legal precedents e.g. “we have never given on this clause and here is why” or “yes, we can make that change”
- Responsible for producing drafts of the agreements; often requires multiple iterations (multiple conference calls)
- Responsible for producing the executable draft and sending it to the customer for signature
- Confers with the USB staff about outstanding issues, resolves issues
- Provides contract negotiation services to the Business Line. Advises appropriate USB staff on what services need to be modified in order to ensure good service and / or what services need legal / credit action
- Receives client / prospect signed contract and verify content and completeness. Resolves issues
- Ensure all team work is completed timely, accurately and according to procedures
- Ensure all deliverables are completed in accordance to agreed SLA
Education
Norwich University
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Excellent verbal / written communication skills and time management skills
- Strong organizational skills with ability to multi task
- Excellent organizational, interpersonal and math skills
- Strong oral and written communication skills sufficient to compose and deliver responses to customers’ complex questions in a clear and concise manner
- Very Strong Windows operating system and programming experience
- Attention to detail and problem-solving skills
- Possesses good communication skills and has a good understanding of cross-cultural differences
How to write Support & Admin Resume
Support & Admin role is responsible for microsoft, customer, general, basic, mainframe, software, analysis, database, analytical, cisco.
To write great resume for support & admin job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support & Admin Resume
The section contact information is important in your support & admin resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support & Admin Resume
The section work experience is an essential part of your support & admin resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support & admin responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support & admin position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support & Admin resume experience can include:
- Demonstrated knowledge of customer service and communication skills
- Intermediate skills in MS Word Suite
- Work well in a team environment and communicate effectively with team members, extra-departmental employees and management
- Drive results among multiple priorities and use situational awareness to prioritize workload
- Auditing support for PSU and/or data miners (validation of PRP open / closed gaps)
- Advanced troubleshooting abilities. Demonstrated capacity to apply troubleshooting logic and methods to both known and newly learned hardware technologies
Education on a Support & Admin Resume
Make sure to make education a priority on your support & admin resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support & admin experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support & Admin Resume
When listing skills on your support & admin resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support & admin skills:
- Meticulous and highly organized with the ability to manage multiple projects/tasks simultaneously and effectively prioritize projects and tasks
- Takes initiatives and good interpersonal skills
- Good experience in batch processing, execution plan/engine
- Communicate effectively in person and via the phone
- Basic computer skills in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
- Manage time effectively and to partner with team and functional areas to meet deadlines
List of Typical Experience For a Support & Admin Resume
1
Experience For Sales Support Admin Resume
- Demonstrated capacity to apply troubleshooting logic and methods to both known and newly learned hardware technologies
- 1+ yrs of related IT experience
- Maintains effective communication with functional areas
- Strong teamwork and cooperation abilities to be successful
- Quick in adapting to changes
- Determine optimal ways for our system’s capabilities to be leveraged through education, training, and real-time analysis
- Responsible for receiving OR schedule and anesthesia /pain slips daily from each site
- Check delivered materials and verify against receiving documents
- Assist in charging materials out of inventory
2
Experience For F-operations Support Admin Resume
- Functional layer 1 knowledge of networking hardware (primarily Cisco Nexus)
- General knowledge of change management processes and ticketing systems
- Assist the sales and marketing teams with the production of routine emails as needed
- Internal user support and training
- Participate in rotating on-call after hours/weekend schedules
3
Experience For Inside Tech Sales, Tech Support, & Admin Resume
- Basic knowledge of the hardware, operating systems and LAN/WAN network technology used in the organization
- Passion for learning new things
- Coordinate complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation
- Enter, check and invoice credits and re-billing
- Process billing orders for Speaker Courses
- Review Orders in the system for any errors or delays in processing
- Cover for field data mining events when necessary
4
Experience For Desktop Support Admin Resume
- Perform executive support and assist with executive presentations involving desktop set up, use of PowerPoint, and other media based tools, projectors etc
- Provide exceptional customer service communicating courteously with customers by telephone, email, IM, and face-to-face
- Proficiency Windows 7, Windows 10 operating systems
- Basic knowledge of Contracting Officer’s Technical Representative concepts and principles
- Thorough understanding of company products
5
Experience For Production Support Admin Resume
- Support and implement according to proper change management processes
- Exhibits ownership over responsibilities and assigned tasks by ensuring that projects/tasks are completed correctly and on time
- An approachable individual who prides in providing a high standard of service and support to customers and our distribution partners
- Primary office environment and minimal exposure to manufacturing enviornment
- Continuous application monitoring
- Utilize monitoring tools to proactively identify abnormal conditions with systems, applications, and networks in Production (AWS, and on premise environments)
- Develop timelines for incidents that require escalation/reporting and root cause analysis
- Execute Standard Operating Procedures as needed to maintain operational stability
- Maintain a proper hardcopy and softcopy filling documents
6
Experience For Hardware Support Admin Resume
- Prepare Documents for Bomba renewal Certificate, Suruhanjaya Tenaga, MOF,CIDB, and all Tyco Licensing renewal
- Ensures that work is scanned into correct station in Med Suite and is as legible as possible
- Enter receipts in Oracle
- Tests, configures, installs and maintains computer hardware, disk drives and disk drive enclosures
- Participates in the development of test strategies, devices and systems
7
Experience For Plant Support Admin Resume
- Provides functional and empirical analysis related to the design, development and implementation of hardware
- Learn and work with new hardware or technological concepts
- Functional layer 1 knowledge of server and SAN hardware
- Functional knowledge of IPV4 TCPIP
- Follow-up with Production and Sales team to ensure the opportunity is up to date
- Maintain client dashboard page with announcements and events
8
Experience For Laboratory Operations Support Admin Resume
- Handle specific projects as assigned
- Participates in the development of test strategies, devices and systems. Provides functional and empirical analysis related to the design, development and implementation of hardware
- Maintain a detailed and up-to-date licenses and hardware/software inventory
- Laptop/desktop deployments and break/fix (Windows and Macs)
- Printer deployments and vendor management for support
9
Experience For Dual Support Admin Specialist Resume
- Maintain WDS Image Library
- Windows and Mac OS Support
- PC knowledge – how to troubleshoot, install/support software
- Knowledge of how to navigate in and around servers
- Appropriate certifications such as A+ or MCP are not required, but are highly desirable
- Use Microsoft Office products to generate documents and spreadsheets
10
Experience For Credit Support Admin Resume
- Advanced MS Office (Excel, Word, & PowerPoint)
- Intermediate Web/Software Based Sales Tools (CRM, etc)
- Installs, configures and troubleshoots desktop systems in a Windows 10/Office 365 environment
- Uses remote tools (Bomgar, RDP, Skype) to support geographically dispersed employees
- Maintains passwords (Active Directory), data integrity and file system security
- Follow-up with prospects
- Manage Proposal Creation
- Avaya IP phone support
List of Typical Skills For a Support & Admin Resume
1
Skills For Sales Support Admin Resume
- Good understanding of AIS configurations, Webservice setup, tuning, logs
- Experience sorting and filing electronic records
- Experience in RCM installation/deployment, migrations and configurations, setting up users & roles
- Experience in RCM Designer setups, object import/export, VFS handling etc
- Previous experience querying reports and database management
2
Skills For F-operations Support Admin Resume
- Healthcare related experience including data entry in a medical office
- Experience working with Microsoft Office – Excel, word, etc
- Experience filing medical documents
- Experience with ICD 9/10 and CPT coding
- ICD 9 / 10 and CPT coding experience
- Experience working with Microsoft Office
- Experience in providing customer service in a desktop support role
- Experience with Office 365, Skype, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial
3
Skills For Inside Tech Sales, Tech Support, & Admin Resume
- Good attitudes and willing to learn and perform in multi-cultural environment
- Validate existing flu orders for account detail accuracy
- Experience providing customer, sales, or contract administration support
- Experience in providing customer service in a technical support role
- Experience in providing customer service in a technical role
- Experience with Office 365, Windows 10, Skype, VOIP, Remedy, JIRA, network printers, SCCM, Bomgar, provisioning tablets and smart phones beneficial
- Hands on experience on Alert types, Cases, Workflows, dashboards, lists etc
4
Skills For Desktop Support Admin Resume
- Experience or any other relational database knowledge. SQL server is preferable
- Experience in Weblogic setup and configurations
- Experience in AIS setup, installation and configuration
- Experience in AIS Visual modeler 4.15 and above
- Previous sales support, contracts management experience required
5
Skills For Production Support Admin Resume
- 6 months + customer service/ contract support experience
- Analytical experience in Finance, Business or related field
- General clerical experience
- Two to three years of experience in contract administration activities
- Experience as an applications support admin
- Relevant experience with ability to complete tasks with minimal direction/supervision
- Has a flair for sales and exhibits good business acumen
- Experience with Managed Care
6
Skills For Hardware Support Admin Resume
- Data entry experience in a work environment
- LAN / WAN experience desirable
- Desktop and Laptop Break/Fix experience
- MacBook and IPad Pro experience required
- Experience in healthcare
- Previous experience with QuickBooks and Administrative functions required
- Focus on numerous details and a strong desire to produce high quality results
7
Skills For Plant Support Admin Resume
- Experience in fast paced sales support environment
- Prioritizes activities that are customer related. Provides timely responses to customer queries and escalations
- Expedite orders changed from normal to priority status
- Time Management – the ability to organize and manage multiple priorities
- Managing the IMG-CQA mailbox and processing resource requests
- Understanding of what we do here – process flow/life cycle of the mail we receive
8
Skills For Laboratory Operations Support Admin Resume
- Managing the master resource request file
- Utilize best practices in evaluating new procedures and processes, taking impact to other departments and sites
- Work Non-traditional business hours – including weekends, nights, holidays and on-call rotation supporting remote users
- An understanding and willingness to follow and enforce policies and procedures – especially those regarding security and user access
- Responsible for collecting data and capturing the quality measures
9
Skills For Dual Support Admin Specialist Resume
- Preparation of visit checklist and packets for LPN / NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)
- Invoice COD orders including freight and notify DNA Shipping Department of COD value
- Desire to expand career, and willing to learn the business
- Hardware and Software Inventory tracking and management via HP Asset Center
- Provides provisioning and support for tablets, smart phones, and iPad's
10
Skills For Credit Support Admin Resume
- Technical ability to understand manufacturing processes
- Interprets information contained in Custom Pricing Order Form (CPOF) packet
- Identifies problem areas and provides ideas for the streamlining of procedures and processes
- Generates routine reporting and runs standard queries
- Escalates necessary issues to the Sales Commission Tracking Team Lead
List of Typical Responsibilities For a Support & Admin Resume
1
Responsibilities For Sales Support Admin Resume
- VPN Account Setup and Support
- Travel between both Oakland locations and minimal travel to Mesa AZ (typically 10-15 days per year)
- Knowledge of imagerps, LCU, Reformatter
- Troubleshoot/ follow the logic of a program or script
- Long hours and hard work
- Wears many hats and ability to switch those hats on a moment’s notice – or even wear multiple hats at a time
2
Responsibilities For F-operations Support Admin Resume
- Gets along well with coworkers and clients
- Reports directly to/supports the Sales Manager
- Provide timely follow up with customers/vendors via email and phone
- Ensure templates and documents are up to date
- Provide back up support to the receptionist desk as needed
- Support with the use of Company administrative tools & other general tools
3
Responsibilities For Inside Tech Sales, Tech Support, & Admin Resume
- Issue and track project and opportunity related PO’s
- Maintain a project issue and action list
- Poised under pressure and flexible to adapt in a fast-paced environment
- Bill Techno Center orders
- Update Customer Services or Reps on order status
4
Responsibilities For Desktop Support Admin Resume
- Allocate and Release New Orders and Back Orders as needed
- Receive and count trade out orders
- Process trade out orders
- Maintain a log of trade outs processed for both bands and brackets
- Computer literate specifically in MS Office
- Keep up to date with industry standards and knowledge
- Coordination of request coverage, PTO requests, and additional days needed on an assignment
- Preparation of tools for the IMG-CQA to utilize while in the field to collect the quality data
5
Responsibilities For Production Support Admin Resume
- Creation and management of weekly Brown Bag Sessions with WellMed Clinics
- Install, configure, and troubleshoot desktop systems
- Perform hardware and software inventory
- Current Driver’s License and reliable transportation
- In operations or sales/customer support role
- User maintenance and control
- Basic attention to detail, analytical and problem solving skills to identify problem areas when reviewing numeric information, to see patterns, trends or missing pieces, identify the similarities in current/past scenarios, and question inconsistencies to determine proper resolution
- Effective verbal and written communication skills to partner with functional areas, conduct tasks via the telephone, through e-mails and various written documents
6
Responsibilities For Hardware Support Admin Resume
- Desktop Security Best Practices required
- Manage day to day flu vaccine inquiries from multiple business units across the Cardinal Health enterprise
- Provide exceptional service and share knowledgeable information to customers regarding our flu vaccine program and the products included within our product portfolio
- Maintain up-to-date information to provide customers with the most timely and accurate updates available
- Contact customers to share information about our flu vaccine program and secure flu vaccine pre-book orders for the current season
7
Responsibilities For Plant Support Admin Resume
- Facilitate end-of-season customer returns for flu vaccines based on the customer's eligibility
- The ability to thrive in a hectic environment
- Quick learner who grasps concepts and processes quickly and intuitively
- Self-starter who is resourceful and initiates work without specific instruction
- Exhibits Flexibility and Professionalism
- Work is generally performed in an office or cubicle, sedentary
- Limited temperature fluctuations, air condition environment
8
Responsibilities For Laboratory Operations Support Admin Resume
- Be flexible and adapt to change
- Stand/walk up to 50% of day. Ability to lift up to 50 lbs
- Familiar with Windows 7, Windows 10 and Mac OS
- Thorough knowledge of contract negotiation issues
- Knowledge in MS Excel Software, Power Point Software, MS Word Software
9
Responsibilities For Dual Support Admin Specialist Resume
- Fluent in written and spoken English and Bahasa Malaysia
- Work closely with Site Reliability Engineers (SRE) and Dev to correct application errors
- Create, update, and execute Change Requests to implement system and software upgrades as needed
- Assist in incident management tasks: open, resolve, and maintain JIRA tickets
- Linux, Windows and open source software administration
- Enters and verifies order information in database
- Ensures appropriate calculation of Sales Commission Eligible Amount
10
Responsibilities For Credit Support Admin Resume
- Assists other team members as time permits
- Proficiency with Microsoft Office applications,
- Work in fast paced environment and possess a self-starter attitude
- Utilizes a knowledgebase of the company’s products and their use
- Images machines via SCCM
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