Store Operations Resume Sample
Rodrigo Marvin
203 Steuber Landing,
Los Angeles,
CA
+1 (555) 873 4516
Work Experience
Manager, Store Operations
01/2017
-
PRESENT
Chicago, IL
- Setting dates for the execution of store processes to assist with accountability and operational excellence
- Key dates for store promotions, employee contests, transfers and markdowns, sales training guide in collaboration with the Training team and gift giving guide highlighting key items by price point
- Partner with the Point of Sale (POS) provider and the Information Technology Department to ensure that the POS system is fulfilling the stores’ needs
- Develop additional systems that can improve functionality
- Create POS system training guides that help stores maximize sales through reporting options
- Sets the tone for Policies and Procedures compliance for field organization. Develops, monitors and updates all store operations policies and procedures that impact the stores
- Represents a catalyst for change in the field. Manages and executes new initiatives regularly in a positive, constructive manner to ensure rapid acceptance of new ways of doing business
Store Operations Coordinator
03/2012
-
11/2016
Detroit, MI
- Perform Shortage Control, Receiving, Warranty, Sleepwear and Cash Office Audits for all Bloomingdale’s Stores and OMNI Supply Chain, using the on-line audit system APIS
- Present the results to the Store Senior Teams and provide in the moment guidance on how to correct findings
- Coordinate receipt of audit action plans from store management
- Publish audit report to store, Market/ Trade and senior management
- Identify in store, Market/ Trade and company wide trends
- Serve as an expert resource to other departments regarding merchandise flow issues and special projects
- Participate on project teams impacting MF
Store Operations Intern
07/2008
-
09/2011
Los Angeles, CA
- Reviews reporting and training tools that maximize effectiveness of DM and SM roles. Analyzes exception-based reporting for Store/District financial reporting and operational metric reporting. Recommends necessary tools to increase exception visibility, and performance by store. Follows up on opportunity stores appropriately
- Develops Expense Control Initiatives by assessing ‘best practices’. Champions these initiatives from initial pilot efforts through complete deployment and oversees post-audit evaluations and refinements
- Develop new ways to motivate and improve store-level selling efforts. Provide programs that support store managers and their teams in the efforts to provide ‘best in class’ service for our customers
- Leverage field recommendations and key hindsight by applying them to projects to create new processes for stores to increase efficiencies and operating procedures
- Create strong partnerships with Field leaders to identify needs
- Apply proof of concept, pilot and test processes to ensure effective store roll outs
- Partner across the industry to research and recommend processes and procedures to drive growth
Education
University of Phoenix - Southern Colorado Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong leadership, communication skills, and problem solving skills
- Analytical, with strong mathematical skills, problem-solving abilities and creative resolution skills
- Excellent time management skills, ability to support and lead multiple projects, and effectively prioritize and manage a large volume of work
- Proven strong interpersonal, partnering, coaching, mentoring and networking skills
- Proficiency in writing, reading and speaking Mandarin and English. Demonstrated strong presentation skills
- Strong interpersonal and leadership skills with the ability to effectively build consensus when leading cross-functioning teams
- Strong analytical, mathematical, problem solving and organizational skills required. Excellent attention to detail required
How to write Store Operations Resume
Store Operations role is responsible for organizational, analytical, microsoft, leadership, interpersonal, business, computer, presentation, excel, design.
To write great resume for store operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Store Operations Resume
The section contact information is important in your store operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Store Operations Resume
The section work experience is an essential part of your store operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous store operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular store operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Store Operations resume experience can include:
- Responsible for teaching key technical skills needed to effectively and efficiently operate a retail store within the Disney Company
- Proven skills in leading, coaching and developing team
- Manage multiple projects and work under tight deadlines using prime time management and prioritization skills
- Excellent PC skills including advanced knowledge of Microsoft Office with proficiency in Word, Excel, and PowerPoint and database programs
- Excellent interpersonal, communication, influencing skills
- Excellent PC Skills including proficiency in Microsoft Office
Education on a Store Operations Resume
Make sure to make education a priority on your store operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your store operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Store Operations Resume
When listing skills on your store operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical store operations skills:
- Strong written and verbal communication skills / technical writing experience desired
- Excellent time management and organizational skills, able to manage conflicting priorities
- Measuring progress against goals via an effective scorecards while effectively managing operational budget
- Effective consulting, problem-solving, and conceptual skills
- Strong communication and written skills (listening, written, verbal, facilitation) and the ability to
- Strong logical, analytic, and problem-solving skills
List of Typical Experience For a Store Operations Resume
1
Experience For Manager, Store Operations Resume
- Self- motivated, strong organizational, time management, project management and problem solving skills
- Strong analytical, organizational, communication, and follow up skills
- Strong organizational, planning skills
- Strong organizational skills & structured work approach with attention to detail
- Strong strategic, organizational and analytical skills
- Strong financial assessment skills
- Outstanding organizational skills with the ability to manage multiple projects, and work in a fast paced, high pressure environment
- Related experience; or equivalent combination of experience and education or training
- Communicate effectively and clearly with senior leaders in the organization and all BHQ business partners
2
Experience For Director, Store Operations Resume
- Experience in a similar position where the ability to meet & exceed targets has been demonstrated
- Effectively translate data into actionable information to drive results
- Proven ability to independently and pro-actively manage multiple tasks/priorities
- Proven track record of developing people, and leading and building teams
- Work experience in a Retail environment, including all aspects of process execution
- Management experience managing multiple individuals and stores
- Tertiary education specializing in Visual Arts, Design or equivalent with at least 1 year similar work experience in Store Operations
- Experience in quantitative and qualitative analysis, and problem solving techniques, root cause analysis, quality assurance practices and concepts
- Lead team to deliver timely, effective, and engaging communication to stores, field managers, and cross-functional partners
3
Experience For Store Operations Specialist Resume
- Collect field input on operation effectiveness
- Collaborate with Field Leadership to improve the customer experience on a regular basis
- Responsible for managing all aspects of assigned projects through effective team management as well as working independently
- Possesses strong financial/business acumen and ability to analyze and act on results
- Manage relationships with cross-functional partners to ensure accurate, consistent, effective, and timely communication
- Proven success of managing rollouts, especially technology rollouts, in a retail environment
- Exercise good judgment in determining when exceptions are necessary
4
Experience For Store Operations Coordinator Resume
- Experience working in a fast-paced, team oriented, collaborative environment
- Experience working on concurrent project initiatives
- Experience working in cross-functional teams
- Strong attention to detail and the ability to work in a multi-tasking environment
- Demonstrate a natural urgency to respond to requests or issues needing resolution
- Oversees the processes and training that ensures clear, concise and prioritized business communications to stores and field leadership
- Prioritize projects based upon solution impact, time to implement and/or direction from leadership
- Store Operations Experience
5
Experience For Store Operations Analyst Resume
- Team Leadership Experience in Corporate or Multi Unit environment
- Experience in vendor management, project management and operational support preferably in a multi-site, retail environment
- Retail experience
- Provide feedback and direction to corporate/field business partners on the effectiveness of
- Experience in a financial, analysis, project management or workforce management
- Experienced in Excel, Word, Project, Power Point, Access and SharePoint
- BA/BS in business, finance, or related analytical field with strong academic record
- Self-directed and highly driven with strong business sense and professional presence
- Experience in multi-unit retail environment
6
Experience For Director of Store Operations Resume
- Work in a fast-paced environment; prioritize multiple projects simultaneously; adapt to changes in project scope
- Experience in a multi-channel retail company or other comparable industry
- Experience at a Director level or above
- Proven track record of process improvement projects
- Self-directed, highly driven, with a strong business sense and professional presence
7
Experience For Senior Director Store Operations Resume
- Maintenance/office experience
- Multi-task and operate with a sense of urgency in a fast paced environment
- Inspire team through a strong service orientation and a disciplined work ethic to exceed Guest expectations
- Performing User Acceptance Testing (UAT) - monitoring and tracking of issues and fixes
- Assisting with store payroll planning through the analysis of sales, average hourly rate, and total operating hours
- Collaborating with Buying /Planning department to determine transfer and markdown needs per store
- Overseeing the consistent and timely distribution of sales reporting to the field
- Forecasting supply needs by store through transaction analysis and overseeing the supply management process for corporate and stores
- Preparing documentation based on user outcome, and requirements
8
Experience For Senior Manager Store Operations Resume
- Working with internal and external stakeholders to understand and gather business requirements
- Partnering with other departments to execute any store related tasks
- Developing and executing local retail relevant and specific processes in close cooperation with the Global Retail CoE to support countries on their needs
- Assisting with the creation of the monthly store sales plan forecasts and daily and monthly sales goals and ensure sales goals are in line with expectations
- Supporting in all operations for loss prevention & stock management
- Partner in testing efforts for system enhancements, including gathering and documenting business requirements
- Knowledge of Staffing and Planning management, retail operations, meeting planning, and policy and procedures
9
Experience For Store Operations Intern Resume
- Oversee and direct all financial and operating logistics including budgets, timelines, facility improvements, show quality, labor management and training
- Implement management tools to optimize workforce planning and management, including dashboards, key performance indicators (KPIs) and reporting
- Build’s, leads and develops team of high performing associates with a focus on execution, project management, problem solving and process management
- Owns and maintains all expense and capital budgets associated with all related Merchandising and Signing projects
- Responsible for ensuring that all new store opening calendars are updated and deadlines are met
10
Experience For Manager, Store Operations & Analytics Resume
- Leads compliance projects/processes as assigned including planning, communication of expectations, project
- Processes purchase orders for payment; works with the Accounting Department to monitor and clear existing vendor credits
- Manage the supply ordering, banking, and systems set up in partnership with lci
- Participates in annual budget planning, giving guidance and recommendations that reflect the goals of the division
- Delivers store-level sales and operating plans to the Field, including payroll/labor goals
- S&OP and Labor Planning: Execute S&OP and labor planning
- Represent aerie stores in cross functional meetings with Visual Merchandising, Marketing and Merchant Team
- Provide financial understanding of key driving business dynamics
- Maintain current operating manuals, updating content as necessary
List of Typical Skills For a Store Operations Resume
1
Skills For Manager, Store Operations Resume
- Organization: Possess strong organizational and time management skills and effectively lead
- Excellent analytical skills both, mathematical and problem solving
- General business and process curiosity with strong problem solving and analytical skills
- Strong Systems Skills including inventory management systems
- Accounting skills, including GL and account reconciliations are required
- Team Skills: Builds mutual understanding, consensus and support among team members by communicating in a way that promotes understanding and commitment
- Advanced skills with MS Excel for performing data analysis and developing reporting
2
Skills For Director, Store Operations Resume
- Problem Solving Skills: Makes decisions quickly based on available information and appropriate assessment of risk
- Computer skills needed, including proficiency in Microsoft Word, Excel, Access and Power Point
- Effectively partner cross-functionally and influence other at all levels of the organization
- Advanced PC Skills (Outlook, Word, Excel and PowerPoint)
- Superb project management skills, from initial idea through execution
- Effectively communicate and interact with Senior Leadership
- Proven track record of producing results and meeting or exceeding financial goals and objectives
- Conduct analysis and reporting in support of the department’s overall mission of driving sales by improving operational execution and customer experience
3
Skills For Store Operations Specialist Resume
- Proven success at establishing rapport with business partners at multiple levels, working on
- Experience in of labor scheduling, resource allocation, or operational planning
- Advanced experience with Microsoft Office, including Excel, and related reporting tools
- Provides excellent customer service to both internal and external business partners by recognizing and acting on urgent issues
- Assist in validating and updating Policies and Procedures
- Minimumum 5 years experience in managing and leading teams through complex projects in a fast-paced culture
4
Skills For Store Operations Coordinator Resume
- Relevant work experience preferably in a financial planning and analysis role
- Excellent combination of understanding store’s operational needs and fiscal responsibility
- Manage the delivery schedule for opening order of goods in accordance with mall or site specifications
- Experience in operations or program management in a retail, logistics, distribution, or manufacturing environment
- Strong command of Microsoft Office Products including Outlook, Word, Excel and PowerPoint – Savvy enough to learn and adapt to new technologies quickly
- Experience with staff management and budgeting required
- Self-directed, with an ability to develop a plan based operational goals, drivers and metrics. Ability to handle multiple demands and competing priorities
5
Skills For Store Operations Analyst Resume
- Experience in Retail Planning / Operations
- Experience within communications, marketing, media relations
- Experience in managing corporate social media
- Demonstrated application of workforce management business process design and working with various analytical and decision support tools and models
- Build solid, cross-functional and cross-project working relationships
- Experience working in a fast-paced, team oriented, collaborative environment
- Experience working on concurrent project initiatives
- Possess a valid driver’s license and meet the company’s driving requirements
- Prioritize and coordinate maintenance issues with vendors providing accurate store information with past history
6
Skills For Director of Store Operations Resume
- Analyze open work orders and vendor status reports to prioritize and resolve ongoing issues
- Provide effective store operational support by engaging in problem resolution
- Promote effective store operation by visiting stores
- Critical in leading the Omni experience
- More than 5 years of in store management experience
7
Skills For Senior Director Store Operations Resume
- Experience with finance, project management, retail Store management, Store Operations, and technology initiatives
- Experience in Organizational Change Management (OCM) & Agile Mindset
- Experience in data analysis techniques and tools
- Retail/technology, process, procedure and policy experience
- One to three years retail and/or Store Operations experience
- One to three years experience with the Kronos workforce management solution
- Three to five years retail operations experience
- Engage, educate, excite, and empower store managers to drive effective business results; provide coaching and in-store support where needed
- Demonstrated ability to develop and execute a system or a process to a store line and corporate
8
Skills For Senior Manager Store Operations Resume
- Multi-task and quickly prioritize requested tasks
- Strong ability to lead and develop a team
- Excellent combination of store’s operational needs and fiscal responsibility
- Helping develop digital training materials to train 14,000+ store managers and 1,000+ field leaders
- Understanding of Ariba and PPG ordering systems
9
Skills For Store Operations Intern Resume
- Understanding and proficiency in business planning and analytics
- Training in our Distribution Center and Stores
- Working knowledge of Microsoft Office programs (excel in particular), Microstrategy, database applications
- Mentoring from a senior team member
- Outstanding communicator at all levels of the organization
- Participating as a core member of the Retail Stores Field Leadership team
- Partnering with the Loss Prevention department to ensure target shrink programs are executed to standard
- Motivating the Market field and Retail Back Office (RBO) teams to meet or exceed commercial goals and KPI’s, and build Brand equity
10
Skills For Manager, Store Operations & Analytics Resume
- Acting liaison between stores, internal departments and outside vendors
- Keeps all training materials up to date utilizing LB forms, store intranet material, printing materials and in-store training resources
- Manages direct report(s) including staffing, goal setting, training, development, performance assessment, and disciplinary actions
- Sound business judgment with general understanding of financial reporting including P&L
- Drive a high value ROB for the Field Leadership including input on Market Manager meetings and Store Manager meeting, MGX and HQ v-teams
List of Typical Responsibilities For a Store Operations Resume
1
Responsibilities For Manager, Store Operations Resume
- Lead and develop a team and effectively manage multiple skill levels and experience
- Strong project management skills and superior attention to detail
- Apply project management knowledge, skills, tools and techniques to project activities to meet project requirements
- Prioritization and execution of improvement efforts aligned to the business goals
- Retail store management experience required
2
Responsibilities For Director, Store Operations Resume
- Strong ability to build cross functional relationships
- Retail store experience, preferably multi-store management
- Lead, define, manage and execute operational standards and priorities
- Act as the liaison between the subject matter teams at the SSC and front line to drive execution effectiveness
- Validate and update Policies and Procedures
- Operate as a store analytics expert in support of store leadership and various corporate departments
- Collaborate with business partners to ensure effective, phased rollout of Workforce Management (WFM) components
- Purchasing supplies for stores
- Supporting the Retail Director and acting as “first amongst equals” with peer group to deliver a joined-up world class retail business
3
Responsibilities For Store Operations Specialist Resume
- Assist with the planning and execution of annual meeting events including Boot Camp, Escape Your Walls and DM meetings.
- Provide support post project launch including hindsight gathering, data
- Performs analysis and data modeling to support the planning, design, development and delivery of productivity initiatives
- Handle system configuration changes related to store labor budgeting & scheduling
- Compile corporate meeting materials and other meeting functions
- Develop reports and tools to serve as a catalyst for change by assisting leadership with data-driven decisions regarding the workforce
- Develop a thorough understanding of Academy’s strategic operating plans and workforce utilization requirements
4
Responsibilities For Store Operations Coordinator Resume
- Assist in developing reports to analyze business and stores’ productivity when necessary
- Inspirationally lead Monobranded Retail Stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
- Make recommendations to the Retail Director on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
- Support Monobranded Retail Stores to a world class position by focusing on the 5 P’s: People, Product, Premises, Processes and Profit
- Introduces tools, reports, and measures to maximize labor productivity through scheduling and other operational efficiencies
- Manage Store Operations or business-led projects from ideation to implementation ensuring key stakeholders are aligned
5
Responsibilities For Store Operations Analyst Resume
- Create and manage detailed and attainable project plans that include tracking, milestones, deliverables, and communications
- Evaluate Academy’s existing store processes and procedures and identify best practices, opportunities for improvement and areas of risk
- Able to travel and/or work flexible hours such as evening, weekends, and holidays as needed
- Maximize profit by providing best-in-class service in support of Club Monaco, influence change
- Create annual and seasonal Operation Plan for supporting established goals of aerie Stores
- Prepares various regular and adhoc reports and analyses; packages analysis into concise messaging
- Provide information as needed by acting as a subject matter expert for field and home office on all Store Operations policy and procedure issues
- Assist with forecasting impact of new initiatives
6
Responsibilities For Director of Store Operations Resume
- Maintain labor standards in ATLAS (labor scheduling system)
- Approve and manage supply ordering
- Manage the various store operations email boxes including the mailboxes for new store openings and store closings
- Plan and coordinate multiple projects with varying deadlines in a fast paced environment
- Flexible working schedule and style; able to meet the needs of a 24/7 business
7
Responsibilities For Senior Director Store Operations Resume
- Gain an understanding of team dynamics to identify and develop talent for future leadership roles
- Responsible for the regular on-going communication vehicles to the field
- Develop, carryout, and manage the communication for marketing and promotions
- Responsible for the publication, tracking and compliance of daily store tasks
- Backup for documentation, implementation, and execution of all standard operating procedures and policies
- Advises business unit leadership on recommendations and influences decision making
- Communicate changes/revisions in store operations/policy to MAC Field (MRO’S & Retail Manager)
- Create and drive a high performance culture across the Market by setting clear expectations and targets (using the SHINE THE SCORE process) analysing stores’ performance, holding District andStore Managers accountable and giving appropriate and prompt feedback
- Adhere to Global standards for all retail marketing, visual merchandising, SHINE and other store related activities, and monitor/evaluate established processes to guarantee stores’ full compliance
8
Responsibilities For Senior Manager Store Operations Resume
- Coordinate store opening schedules with store design, construction, visual, it, operations, etc
- Creation and ownership of the store opening manual to encompass, new, renovation, and relocation stores
- Post-opening follow up of all punch-list items
- Coordinate special store projects-installations, painting, etc
- Travel to store openings to oversee their proper operational set up
9
Responsibilities For Store Operations Intern Resume
- Provide the leadership and on site direction for remodels and renovations as needed
- Make recommendations to the Director Store Operatoins on commercial opportunities at Market level by analysing retail KPI’s and local retail trends and needs
- Supports Regional Vice President for assigned region
- Update store operational forms and reports as needed
- Coordinate operational and store staff travel and accommodations
10
Responsibilities For Manager, Store Operations & Analytics Resume
- Organize meetings including communication with attendees, booking location/AV equipment and catering, organization and communication of agenda, and updating changes to participants
- Expense tracking and bill-back charges
- Organize, prepare and expense reports
- Create and drive a high performance culture across the Market by setting clear expectations and targets (using the SHINE PEP process) analysing stores’ performance, holding Multi-Store Managers accountable and giving appropriate and prompt feedback
- Participates in weekly cross-functional business review meetings
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