Specialist, Product Support Resume Sample
Robert Hamill
1574 Bethel Corners,
San Francisco,
CA
+1 (555) 107 1056
Work Experience
Product Support Specialist Representative
11/2017
-
PRESENT
New York, NY
- Learn new technologies related to a wide range of application layer testing including storage, media and web technologies
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or regulations
- Knowledge of TCP/IP networking and Internet technologies including firewalls, web applications, server load balancers, caches, IPS/IDS sensors, remote access (IPSec, SSL VPN) devices as well as anti-malware solutions
- Knowledge of Virtualization and Cloud services
- Established expertise in some of the following networking protocols and their extensions but not limited to: HTTP, SSL, IPSec, FTP, SMTP, POP3, DNS, CIFS, NFS, telnet, VoD, SIP, streaming media (Microsoft, Adobe, QuickTime), SNMP, DHCP, IPv4, IPv6, P2P
- Have in-depth understanding of some of following networking concepts: TCP/IP, Ethernet, VoIP, VLAN, QoS, Triple Play
- Knowledge of network security concepts, including methodology and morphology of network attacks, including attacks listed on the SANS top 20
Online Product Support Specialist
03/2014
-
08/2017
Phoenix, AZ
- Effectively present information and respond to questions from managers, clients, customers, and the employees of the company
- Desire to untangle complex and subtle problems
- Aptitude for triaging fast paced daily tasks while coordinating longer term investigations & bug bash events
- Retain customer by identifying root cause of problem and determine appropriate course of action to resolve customer’s issues on own and/or involving supporting teams
- Resolve customer’s issues through ticketing system, and acting as the voice of the customer; communicate necessary actions to departments such as Online Marketing Fulfillment, Modifications, and Billing or resolve issue on own
- Becoming increasingly familiar with the company’s processes, systems and methodologies
- Respond incoming Service Requests from customers, Sales Engineers and Sales team via email and incident reporting tools
Product Specialist Probiotics Product Support
12/2007
-
02/2014
Houston, TX
- Diagnose, troubleshoot and debug using customer logs and tools
- Reproduce the problems reported in the local lab and provide workarounds if any
- Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested
- Advises management on product development issues arising from product problems identified through technical support calls with customers
- Handles customer problems that appear to arise from the use of the product
- Occasional on-site training and support for the customers
- Be very familiar with the company’s processes, systems and methodologies
- Years of Production Management (Producer/Manager/Coordinator/Developer)
Education
University of California, Irvine
2002 - 2006
Bachelor's Degree in Technical
Professional Skills
- Excellent verbal, written communication, and negotiation skills Basic/introductory Photo editing skills, solid grammar and writing skills
- Basic/introductory Photo editing skills, solid grammar and writing skills
- Strong Interpersonal / social skills and networking abilities
- Mechanical knowledge (e.g. plumbing, electrical and/or mechanical experience) and problems solving skills to troubleshoot and assist in repairing equipment
- Excellent communication and interpersonal skills in job situations including regular contact and interaction with people at all levels
- Introductory or intermediate experience with Social Media, PPC Advertising and or SEO is ideal. Skills to obtain PPC certifications
- Excellent verbal, written communication, and negotiation skills
How to write Specialist, Product Support Resume
Specialist, Product Support role is responsible for automation, negotiation, grammar, editing, research, training, database, security, wireless, analysis.
To write great resume for specialist, product support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist, Product Support Resume
The section contact information is important in your specialist, product support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist, Product Support Resume
The section work experience is an essential part of your specialist, product support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, product support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, product support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist, Product Support resume experience can include:
- Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
- Communication: Presenting information/data or ideas effectively to individuals or groups clearly in reports, presentations and verbally
- Provide excellent phone, chat, and email assistance relating to device issues. (Previous experience required)
- Develop presentations using Microsoft Power Point. Also demonstrate both intermediate knowledge and skill level with Microsoft Word and Excel
- Listens effectively and probes for new ideas, open to new ideas
- Maintain a solid understanding of Alaris System Maintenance software. Perform preventive maintenance, calibrations, log review and database troubleshooting
Education on a Specialist, Product Support Resume
Make sure to make education a priority on your specialist, product support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, product support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist, Product Support Resume
When listing skills on your specialist, product support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist, product support skills:
- Interpersonal effectiveness including good communication and team skills
- Strong communication skills and an effective team player
- Experience in effectively dealing with customer service issues and handling customer conflict
- Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
- Type of Experience: 3 years’ experience to include: 1 year practical clinical experience
- Strong interpersonal skills; Ability to relate to all levels in an organization and with all customer/consumer types
List of Typical Experience For a Specialist, Product Support Resume
1
Experience For Product Support Specialist Representative Resume
- Skills to obtain PPC certifications
- Experience with operating systems, desktop domains (active directory) and Windows security
- Wireless or telecommunication technology experience. (1 year and up)
- Marketing Communications team
- Able to accommodate occasional domestic and/or international travel
- Fluent Hungarian and Slovak or Czech language
- Sales Engineers and telematics team
- Volvo Trucks Commercial teams
- Aftermarket and customer support team
2
Experience For Online Product Support Specialist Resume
- Uses facts/rational arguments to influence/persuade
- Become increasingly familiar with the company’s processes, systems and methodologies
- Daily direct contact with customers via inbound calls through telephone queue and e-mail
- Assist customers with suggestions and problem-solving in areas that can include Facebook, PPC, future developed online solutions and serving as account managed phone queue support backup for account managed services
- Introductory or intermediate experience with Social Media, PPC Advertising and or SEO is ideal
- Assist customers with assigned technical support issues that are reported via telephone, web and email
3
Experience For IT Product Support Specialist Resume
- Ensure the highest level of communication with the customer to meet Verint’s contractual Service level Agreement (SLA) by providing regular updates with respect to progress of each incident, and quickly providing high quality, complete, and timely solutions in a professional manner while demonstrating the highest level of customer service
- Meet or exceed customer satisfaction objectives
- Develop and maintain product knowledge relevant to product offerings, current support policies and methods of support delivery in order to quickly provide technically accurate and complete resolutions
- Customer contact center or customer service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent
- Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations
- Possess a valid driver's license and acceptable Motor Vehicle Record
- Working with customers and end users to understand their current work flow and pain points, and provide remote training and troubleshooting
- Aiding in ensuring data integrity in CRM system and product management tooling
4
Experience For Product Specialist Probiotics Product Support Resume
- Ensuring all inquiries are accurately logged, triaged, and resolved in a timely manner
- Advise management on product development issues arising from product problems identified through technical support calls with customers
- Complete and maintain records of customer issues, product defects, etc., using Spirent's CRM tools
- Interpretschemas and/or author queries and stored procedures
- Familiarity with Contact Center operations and technology software and tools
- Gain continued experience in the assigned territory or industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and use business skills, enhance use of Caterpillar systems and develop leadership abilities
- Maintain and manage the global support lab located onsite (order equipment, install, configure)
5
Experience For Product Technical Support Specialist Resume
- Contribute to the Spirent knowledge base
- Collaborates with the National Product Underwriting department for any product and rating efforts and initiatives needed to support the overall underwriting strategy
- Use a smart phone, tablet and laptop
- Knowledge of Microsoft programs such as word and excel, e-mail, and other web platforms
- Read and comprehend instructions/information in English
- Relate to the customer in a positive, proactive manner
- Commitment to Teamwork and Safety
- Fully work escalations, de-escalate angry/irate customers, and retain them with minimal Supervisor input
6
Experience For UK & Ireland Infrared Product Support Specialist Resume
- Prioritize and manage many open cases at a time; excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess an issue and guide for possible solutions
- 10-30% travel throughout N. America, with limited travel on weekends
- MSHA miner certificate with current 8 hour refresher
- Willingness to follow protocols but also have the ability to think critically and on the spot to best understand and meet our clients’ needs
- Proficiency with Microsoft Outlook, Word, Excel, PowerPoint and Google Drive
- Provide an opportunity for professional growth and upward mobility
7
Experience For RJS Product Support Specialist Resume
- Systems knowledge and ability to work with multiple systems
- Work under pressure to produce results and the adaptability to react quickly to situations
- Work with integrity with sensitive product information
- College level education is required
- Use high mechanical, electrical and electronic skills to perform remote support, guide field technicians to perform replacement and repairs (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment
- Prior corporate environment experience
- Prior experience with relational database applications
8
Experience For Product Support Specialist Intern Resume
- Experience in IT Project Management
- Assist projects that require on-site support of infrastructure and/or application execution for successful completion
- Obtain a Security Clearance ADPII
- Research and analysis Verbal communication Customer service Desktop PC application use
- Understand and become conversant in a number of large software applications
- Teach solutions to customers and document them in our Knowledge Base
- Maintenance of information flow and related Concierge materials with dealers and OEMs
9
Experience For Truck Product Support Specialist Resume
- Coordination of the day-to-day concierge activities between customers, dealers, field personnel and other departments
- Provision of technical assistance to dealers
- O Primary responsibility is to troubleshoot, diagnose and repair Genie equipment on customer’s site as required. Also, removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all heavy equipment
- Support for RFx Quotations and Proposals
- Course work in technical or clinical areas of study
- DAY IN LIFE
- Technical support for dealer organization; diagnosis and troubleshooting support for customer systems; maintain Helpdesk requests and related documentation, technical schematics and diagrams; assist remotely or face-to-face in the implementation of communication equipment, including peripherals, associated software and applications, to support business requirements or implement new technologies
List of Typical Skills For a Specialist, Product Support Resume
1
Skills For Product Support Specialist Representative Resume
- Demonstrate a continuous passion for learning and growing technical skills
- Strong client interaction and general interpersonal skills
- Basic business writing skills
- Problem solving, phone skills, verbal communication and customer service focused, ability to work well in a team and attention to detail
- Put your technical support skills to the test in a challenging, high-volume environment
- Effectively manages time and resources to ensure that assigned work is completed efficiently and thoroughly
2
Skills For Online Product Support Specialist Resume
- Superior technical translation skills
- Good communication in English, both speaking and writing
- English level: Well-spoken and excellent writing
- Demonstrate empathy, patience and resilience while safely assisting customers
- Underground Mining systems experience
- Demonstrate a complete understanding of the features and functions of assigned products
- Experience in documenting customer issues with ability to tailor the explanation of technical concepts to the audience
3
Skills For IT Product Support Specialist Resume
- Experienced with Microsoft Excel and related software programs
- Diagnosing, troubleshooting, and debugging computer networking equipment
- Reproducing issues and filing defects for engineering
- Troubleshooting the customer on any device or program errors
- Troubleshooting ability on electrical, mechanical, hydraulic, PLC systems and multi-platform software systems
- Understanding of trucks – Volvo and Competition
- Understanding of the truck market
- Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories
4
Skills For Product Specialist Probiotics Product Support Resume
- Be part of an expanding technical support team, in a growing division of the company
- Provide accurate analysis, troubleshooting and testing of technical issues
- Follow and maintain all standards for tracking and documenting issues throughout the lifecycle of a support case
- Conducts research and testing to determine proper escalations or suggested resolution
- Serve as technical product liaison to Marketing and Product Development groups
- Develops training materials for Operations, the field and others and acts as expert resource to Education
- Be the voice of the customer within Avalara. Driving their issue to resolution regardless of what department owns the issue
5
Skills For Product Technical Support Specialist Resume
- Move/lift repairs weighing up to 25 lbs
- Provision of assistance to resolve customer complaints and problems by advising about action to be taken
- Passion for customer service and solving customer questions, along with customer centric attitude
- Detailed and efficient work ethic with ability to work independently and be accountable for doing so
- Background or understanding of cable, battery and diesel engine power sources
- Present information in a clear, concise and timely manner to customers experiencing medical emergencies
- Deliver internal training on their area of expertise to other members of the team, as necessary
6
Skills For UK & Ireland Infrared Product Support Specialist Resume
- Technical expertise with supported products
- Ensure on or above-target compliance with call quality standards
- Familiar with mobile devices, hardware and software
- Receive customer feedback and follow-through
- Provides realistic application against real web services and applications with realistic browser and user behavior emulation
7
Skills For RJS Product Support Specialist Resume
- Allows hyper-realistic application layer and security traffic testing directly in virtual environments to assure capacity and capabilities of virtual devices, services, and applications
- Maintain and grow part sales within an existing territory, with specific focus on government and contractor accounts. Heavy face to face, cold calling is involved
- Run a regular route of appointments and visits that provide high visibility for HP Fairfield, our products and services. This involves an extensive amount of driving
- Maintain a solid understanding of the Alaris System Infusion device
- Participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for marketing purposes
8
Skills For Product Support Specialist Intern Resume
- Uncover opportunities for Sales Team in Snow and Ice Control, Municipal Equipment and Service to follow-up on
- Meet or exceed targeted part sales goals on a quarterly basis
- Combine mechanical aptitude and technical/problem solving ability to help identify problem areas, as well as demonstrate safe equipment use and ensure that all HP Fairfield products are fully operational
- Display, demonstrate and sell products, using samples or catalogs, to emphasize the salient features
- Incorporate hands-on, mechanical service with HP Fairfield's consultative part sales approach to enhance total value for the customer
- Provide emergency service or proper direction to customers on an as-needed basis
9
Skills For Truck Product Support Specialist Resume
- Provide product oriented support and technical services for customers from countries within main responsibility (Hungary, Slovakia and Czech republic)
- Respond to incoming inquiries (phone, e-mail) from customers concerning product operation, troubleshooting, specifications, warranty questions, parts/accessories identification or have a question about their medical device, perform these activities mostly under supervision or with assistance from team members
- A combination of fluent Slovak and proficient (B level equivalent) Hungarian language proficiency
- Troubleshoot and resolve multi-faceted and complex electronic instruments, hardware platforms and software applications
- Familiar with various forms of Remote Access workstations
10
Skills For Product Support Specialist Italian Resume
- Champion customers’ needs to leadership
- Explain complex issues and functionalities in clear and understandable language to non-technical customers and internal employees
- Instruct customers, engineers and managers on the proper use, care and maintenance of medical devices
- Travel to customer sites to evaluate technical issues and teach biomedical seminars
- Advises and serves as a subject matter expert for Personal Lines and other business partners within the corporation on a wide variety of areas including: reference manuals, advertising, education and sales materials; product and rate plan procedures; internal and external communication; legislative and regulatory issues
- Articulates product strategy intent on business policy, rules guidelines and procedures
- Approves technical accuracy of various documents and communications. Maintains accurate historical records of product and rating process forms, guidelines, rules and procedures. Maintains technical reference information files according to the security strategy
- Supports efforts involving market and field research for new risk selection parameters, rating variables and enhancements in support of national product strategy
- Participates in depositions, trials, Consent Decree compliance, market conduct exams and other legal proceedings regarding product and rate plan policies, practices and procedures
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