Specialist, Community Operations Resume Sample
Russell Metz
48266 Otis Crossroad,
New York,
NY
+1 (555) 820 6119
Work Experience
Safety Specialist, Community Operations
06/2015
-
PRESENT
Phoenix, AZ
- Be the voice for our community of users
- Passion for helping people through support channels such as email
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Brazilian Portuguese market
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Arabic market
- Fluency in written and conversational Arabic and English are essential
- Passion for directly helping people through support channels such as email
Market Specialist Community Operations
01/2009
-
04/2015
Los Angeles, CA
- Avid Facebook user, with a passion for the product and ensuring a good user experience
- Strong preference for written and conversational fluency in one of the following languages (in addition to English): Arabic, Urdu, Farsi, Russian
- Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the Vietnamese market
- Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the Czech market
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Portuguese market
- Fluency in written and conversational Portuguese and English are essential
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the French and Arabic or African markets
Training Specialist, Community Operations
08/2003
-
12/2008
San Francisco, CA
- Fluency in written and conversational French and English are essential
- Fluency in Arabic or any other additional language would be an advantage
- Creates documentation and training materials detailing the function of Community Operations’ Quality tools
- Serve as technical expert in Community Operations’ Quality tools with a specific focus on how audits are logged and how audit data can be extracted and manipulated
- Experience reading, interpreting and troubleshooting structured code (e.g. Python, SQL, Ruby, etc.)
- Intermediate to advanced SQL query authoring and optimization (e.g. Window and aggregate functions, complex joins, case statements)
- Building dashboards in a BI tool such as Cognos, MicroStrategy, or Tableau
- Insatiable curiosity and drive to simplify the complex
- Exceptional attention to detail and technical nuance
Education
Colorado State University - Global Campus
1998 - 2002
Bachelor's Degree in Project Management
Professional Skills
- Excellent communication and organizational skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment
- Excellent communication skills with a strong attention to detail
- Curiosity of data and analysis. Excellent problem-solving, critical thinking and analytical skills
- Strong people skills, approachable, and professional
- Work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems)
- Use problem solving skills to resolve business problems
- Communication: demonstrated experience influencing across functional boundaries and/or globally
How to write Specialist, Community Operations Resume
Specialist, Community Operations role is responsible for facebook, instagram, excel, analytical, sql, training, community, english, mentoring, business.
To write great resume for specialist, community operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Specialist, Community Operations Resume
The section contact information is important in your specialist, community operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Specialist, Community Operations Resume
The section work experience is an essential part of your specialist, community operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous specialist, community operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular specialist, community operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Specialist, Community Operations resume experience can include:
- Awesome people skills, approachable, and professional
- Strategic thinker with analytical problem-solving skills
- Training experience/background and a passion for training
- Analytical-thinking and problem-solving experience
- Strong preference for written and conversational fluency in one of the following languages (in addition to English): Turkish or Russian
- A self starter and able to multitask different priorities of work across a global multicultural and multilingual team while paying close attention to detail
Education on a Specialist, Community Operations Resume
Make sure to make education a priority on your specialist, community operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your specialist, community operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Specialist, Community Operations Resume
When listing skills on your specialist, community operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical specialist, community operations skills:
- Outstanding communication skills with proven ability to engage and influence stakeholders
- Excellent understanding of effective project management & strategic large scale ops planning
- Training experience/background in the tech space
- Experience assessing, analyzing and resolving issues
- Experience working directly with Operations and/or Customer Support teams' learning challenges
- Experience working in tech, consulting, or an operational capacity
List of Typical Experience For a Specialist, Community Operations Resume
1
Experience For Safety Specialist, Community Operations Resume
- Display a strong bias to demonstrate empathy for our community in supporting Community Operations’ mission to #ShipLove
- Strategic thinker with analytical problem-solving experience
- Experience managing projects and coordination with a variety of global cross-functional partners
- Experience managing escalations through process to resolution
- Prioritize demands in an ambiguous, fast-paced environment
- Drive high priority cases through process of resolution
- Work experience in an operations, project management, investigations, or equivalent environment
- Work experience in information security, operations, project management, investigations, or equivalent environment
- Simultaneous passion for to helping users and obtaining the truth while challenging the status quo
2
Experience For Market Specialist Community Operations Resume
- Demonstratable ongoing connection with community in Bangladesh and detailed knowledge of region’s culture and common practices
- Learn and use tools like SQL and Excel to drive analytics and reporting
- Partner with Policy, Engineering and Security to identify, influence, and improve the detection of abusive behaviour
- Self-starter, intellectually curious and creative individual comfortable operating in ambiguity
- Fluency in written and conversational Bangla is essential
3
Experience For Training Specialist, Community Operations Resume
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Czech market
- Fluency in written and conversational Czech/Slovak and English are essential
- Fluent in English 2+ years of work experience in role involving strategic / analytical initiatives (project management, consulting experience, data analysis or technical systems) or customer service / operational support
- Help create scalable policies and processes to solve business problems and ensure the safety of the community
- Work experience in role involving strategic/analytical initiatives such as operations, project management, consulting experience, data analysis or technical systems
- Assess, analyze and resolve issues, and distill that complexity to simple communication
- Become an expert in the health and quality of a specific domain within the family of Facebook products
4
Experience For Escalations Specialist, Community Operations Resume
- Collaborate with Engineering and Product Management to shape, support, and execute product goals, by elevating the voice of the user as an input into decision-making
- For some products, draft and execute product/feature test plans
- Communicate the potential impact of product changes to internal stakeholders
- Track record of leadership and ability to work independently
- Lead investigations into accounts to identify sources of abusive behavior
5
Experience For Workforce Planning Specialist Community Operations Resume
- Share case studies with internal teams and highlight potential trends of how suspects and victims use Facebook
- Interface with legal, law enforcement, and industry partners when appropriate
- Work with graphic or sensitive content on a regular basis
- Lead investigations to identify sources of abusive behaviour
- Share case studies with internal teams and highlight potential trends
- Address traumatic, sensitive and potentially offensive content
List of Typical Skills For a Specialist, Community Operations Resume
1
Skills For Safety Specialist, Community Operations Resume
- Demonstrated knowledge with a variety of instructional media including instructor-led, online, and virtual instructor-led training
- Training experience/background, preferably in the tech space
- Strong understanding of Facebook platform and passionate about the company’s mission
- Strong preference for written and conversational fluency in one of the following languages (in addition to English): Arabic, Urdu, Farsi, Mandarin, or German
- Training experience/background
- Demonstrated ability to use sound judgment, work in a high-stress environment, thrive in chaos and exhibit grace under pressure
- Strong preference for written and conversational fluency in English and Arabic
2
Skills For Market Specialist Community Operations Resume
- Strong preference for written and conversational fluency in English and Turkish
- Experience with Excel (PivotTable, Charts, Statistical functions) and SQL (JOINs, Aggregate and Window Functions) is essential
- Experience in Haskell would be ideal
- Demonstrated track record of disciplined execution
- Overall work experience, with 2+ years of in a product or project management based role
- Experience in operations
- Understanding the technologies of building websites
- Be an expert on interpreting and enforcing Facebook/Instagram Community standards and policies including some basic compliance policies
- Passion for protecting the most vulnerable users on Facebook with deep interest in understanding user behavior and utilizing data to mitigate safety risk
3
Skills For Training Specialist, Community Operations Resume
- Passion for helping others from diverse backgrounds and cultures and “bringing them along” with empathy
- Self-starting, intellectually curious and creative individual with a passion for problem-solving and comfort with ambiguity
- Comfortable interacting with cross-functional stakeholders and serving as a subject matter expert
- Detective-like mentality - simultaneous passion for to helping users and obtaining the truth
- Detective-like mentality - simultaneous passion for helping users and obtaining the truth
- Occasionally travel overnight to satellite facilities as needed to assist in onboarding and knowledge transfer
- Broad understanding of FB Community Standards and interest in deep Policy knowledge
- Utilize advanced knowledge of SQL, Excel, Haxl and Tableau to drive efficient analytics, automation, reporting and ops improvements
- Understanding of FB Community Standards
4
Skills For Escalations Specialist, Community Operations Resume
- Passion for directly helping the Facebook community
- Communicate insights to Product Management, Engineering, and other cross-functional partners
- Gather, analyze and utilize feedback and data to constantly improve training
- Demonstratable ongoing connection with community in Kerala and detailed knowledge of region’s culture and common practices
- Fluency in Tagalog, Spanish, Portuguese or German
- Critically evaluate and analyze large datasets
- Intermediate knowledge of data tools such as SQL, SAS and or data visualization tools essential
- Use market specific knowledge, signals and insights to develop scalable solutions to support Facebook and our users in the Indonesian market
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Hebrew market
5
Skills For Workforce Planning Specialist Community Operations Resume
- Fluency in written and conversational Hebrew and English are essential
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the UK and Irish market
- Experience in a role delivering or enabling 1:1 customer support
- Experience utilizing scientific analytic methods, qualitative methods, and quantitative analysis techniques
- Identify & drive disruptive transformation to achieve the team’s vision of building & improving trust of the Facebook community
- Developing team members’ skills related to data-driven approach to regimented problem identification and solving, through direct mentoring and development of effective training material
- Knowledge of SQL (or equivalent) and strong Excel skills
- Open, collaborative and proven team player
- Strong preference for written and conversational fluency in English
6
Skills For Market Specialist, Community Operations Resume
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Swedish market
- Fluency in written and conversational Swedish, English and a second Nordic language are essential
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Albanian market
- Strong team player who is able to collaborate with cross-functional teams on complex tasks distributed across multiple geographic locations
- Professional experience, preferably with a focus on strategic/analytical initiatives
- Experience in a customer service, risk, policy, technical support or investigations
- Experience in an online operations, project management or online escalations environment
7
Skills For Quality Specialist, Community Operations Resume
- Fluency in written and conversational Albanian and English are essential
- Fluency in written and conversational Bulgarian and English are essential
- Independently drive complex projects that have a direct impact on KPIs
- Develop team members’ skills related to data-driven approaches to regimented problem identification and solving through direct mentoring and development of effective training material
- Gather, analyze and utilize relevant feedback and data to constantly improve training
8
Skills For Product Specialist, Community Operations Resume
- Deep interest in deep Policy knowledge
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Vietnamese market
- Bilingual experience required. Written and conversational fluency (in addition to English) in one of the following languages: Portuguese or Spanish
- Fluency in written and Vietnamese and English are essential
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Thai market
- Fluency in written and conversational Thai and English are essential
- Strong preference for written and conversational fluency in (in addition to English): Portuguese and Spanish or one of the following languages: Arabic, Urdu, Farsi, Mandarin, or German
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Burmese (Myanmar) market
- Fluency in written and conversational Burmese (Myanmar) and English are essential
9
Skills For Launch Specialist, Community Operations Resume
- Work on projects to improve processes and user experience Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Brazilian Portuguese market
- Work cross functionally in a team effort to improve community experience in the platform
- Be a thought-leader for data-informed initiatives and guide the team’s direction overall
- Passion for Facebook’s mission
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Russian market
- And fluency in Armenian and Georgian are desired
10
Skills For Country Specialist, Community Operations Resume
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Macedonian and Albanian Markets
- Experience in operations
- Fluency in written and conversational Georgian, Russian and English are essential
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in the Slovenian Markets
- Demonstratable ongoing connection with Urdu-speaking communities in India and detailed knowledge of their culture and common practices
- Demonstratable ongoing connection with community in West Bengal and detailed knowledge of region’s culture and common practices
- Fluency in written and conversational Urdu is essential
- Gather region-specific insights through quantitative and qualitative analysis of users’ interactions with Facebook & Instagram support, and use it to develop ways to improve the support of our community of users in the region
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