Software Configuration Analyst Resume Sample
Ava Pouros
340 Isaias Stream,
Houston,
TX
+1 (555) 470 9467
Work Experience
Senior Software Configuration Analyst
03/2016
-
PRESENT
Philadelphia, PA
- Understanding of Software Configuration Management processes
- Understanding of the software lifecycle
- Scripting skills - Perl, Python, kshell
- Experienced with software configuration management and agile processes and tools
- Experienced in the use of UNIX commands, build structure architecture (element level, product level, compiling and building), status accounting, models/deliveries, and software installations/deliveries
- Familiar with Department of Defense procedures for handling of classified materials
- Self-starter, team player with strong communication skills and attention to details
Software Configuration Analyst
04/2013
-
09/2015
San Francisco, CA
- Relevant work experience in IT
- Address production issues in a timely and efficient manner with the appropriate sense of urgency and prioritization: perform all necessary investigation and analysis to solve the issues; coordinate with software vendors’ support desks if needed and actively communicate progress and results to the appropriate IT team members and business community
- Proactively identify and mitigate application issues: user interface, database, Central and remote application servers
- Work with cross-functional teams and business stakeholders including: Program Management, Release Engineering, Development, Quality Assurance, Product Management, and Support/Operations for releases of varying size and complexity
- Develop and maintain effective relationships with project team members, management, business stakeholders, and external vendors
- Provide support to team by maintaining status updates and documentation
- Participate in Lessons Learned sessions by providing action items and identifying improvements
- Ensure the completion of root cause analysis, and prevent issues from recurring
- Bring industry standard best practices to the existing processes
Junior Software Configuration Analyst
09/2010
-
01/2013
Philadelphia, PA
- Relevant work experience in IT
- Experience with supporting development teams in an agile, waterfall or hybrid environment
- Good knowledge of the technologies used – WebLogic, Unix (Solaris and Linux) and Oracle databases
- Provide Documentation support (e.g. SOP, deliverables to our customer, etc.), and 508 User Support
- Provide process improvement activities like ITIL certification and automate repetitive tasks
- As required function in a lead capacity mentoring junior employees and provide technical direction and provide interact with the client stakeholders
- Provision of development, test and UAT environments
- Manage release deployments on non production controlled environments
- Provides support for technical infrastructure components (middleware, databases, operating systems) and applications in development , test and preproduction environments
Education
Whitworth University
2006 - 2010
Bachelor's Degree in Engineering
Professional Skills
- Outstanding organizational skills and the ability to manage competing priorities well
- Applies lessons learned from experience, including both successes and failures; is willing to break old habits and take a risk by using new skills
- Excellent written and verbal communication skills across diverse technical and business personnel
- Excellent administrative and communication skills required
- Strong communication skills and ability to contribute in a team environment
- Analytical, problem-solving, and conceptual skills
- Demonstrates ability to prioritize conflicting demands; concentrates time and effort on activities that have the greatest potential for payoff
How to write Software Configuration Analyst Resume
Software Configuration Analyst role is responsible for training, mainframe, retail, securities, integration, security, java, architecture, reporting, design.
To write great resume for software configuration analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Software Configuration Analyst Resume
The section contact information is important in your software configuration analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Software Configuration Analyst Resume
The section work experience is an essential part of your software configuration analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous software configuration analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular software configuration analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Software Configuration Analyst resume experience can include:
- Experience working in retail and understanding the store environment
- Strong critical thinking and reasoning ability
- Share in developing effective configuration management strategies and solutions for existing and new products
- Experience with SQL Server databases, writing and using SQL queries
- Experience with a software development life cycle, product versioning, and versioning systems
- Assist in prioritizing new requests
Education on a Software Configuration Analyst Resume
Make sure to make education a priority on your software configuration analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your software configuration analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Software Configuration Analyst Resume
When listing skills on your software configuration analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical software configuration analyst skills:
- Demonstrated knowledge/experience with Microsoft Office suite (Excel, PowerPoint, Access)
- Great interpersonal skills, ability to professionally interface with customers and management
- Experience in a systems SCM environment, experience in the securities or financial services industry
- Experience with Linux and understanding of file structures, moving files, setting permissions, vi editor, and log/issue research
- Hands on experience working with Excel and databases for data entry, tracking and reporting information
- Experience in Bash scripting and Python scripting in automation of processes is a huge advantage
List of Typical Experience For a Software Configuration Analyst Resume
1
Experience For Senior Software Configuration Analyst Resume
- Work with all parties to resolve change-related scheduling conflicts according to established practices
- Ensure proper archiving of software application releases
- Take proactive steps to ensure that customer problems are managed and solved in a timely manner
- Approach situations by considering them from different points of view; resists using the same thought process or making assumptions based on past experience; develops more than one solution to problem situations
- Exhibits good listening and comprehension (practices active listening); concentrates on what the other person is saying rather than preparing what to say next; takes notes for later clarification instead of interrupting to ask questions
- Develops a career plan with short- and long-term objectives and uses this to guide self-development activities
- Displays passion and optimism; focuses on possibilities rather than limitations
- Treats barriers and problems as opportunities; identifies possible obstacles to goal attainment in a positive manner and works to eliminate them
- Evaluate and test software patches and new software versions as they become available
2
Experience For Software Configuration Analyst Lead Resume
- Create and maintain reports and dashboards for the business
- Maintain incident and change logs for the software application
- Create support documentation for the Help Desk
- Create and maintain system Architecture diagrams, user guides and other documentation of the system
- Assist with management of CA Endevor SCM
- Ensuring all products are in source code management (WebPay, MAPS, Xpress,, CCSS, CSP, BenScan, BenProxy, QlikView Authentication, RMS, CCDB/GRDB, Testing Services Activity Scheduler, GMR)
3
Experience For Software Configuration Analyst Senior Resume
- Ensure that only authorised developers have access to their respective projects
- Ensure that users that have access to production servers do not have update access to projects
- Ensure the latest version of the software management tools are deployed
- Ensure access reviews are logged via ARC for each project
- Participate in FIS Software Configuration Management forum
4
Experience For Software Configuration Analyst Senior Principal Resume
- Investigate enhanced uses of configuration management
- Determine a consistent and common process for software deployment
- Coordinates, facilitates, manages and controls scheduled and approved change windows for product release and infrastructure maintenance windows
- Participate in change management reviews and confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs
- Assesse risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations
5
Experience For Senior Specialist Software Configuration Analyst Resume
- Analyse the software development lifecycle for process improvements and automation opportunities
- Work with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs
- Administer and supports third party source, version control, build, and distribution tools
- Administer and maintains source code repositories stored within software configuration management tools, e.g., CA Software Change Manager (aka Harvest), CA Endevor, BitBucket (GIT), Administration experience with SubVersion (SVN) and Microsoft Team Foundation Server)
- Perform software integration that includes building/compiling source code and documenting software build/compile process
- Troubleshoot internal software automation tools and utilities
- Assist with testing and implementation aspects of development projects including installation, configuration and customization of internal software and utilities
- Assist with troubleshooting interfaces to change control and defect tracking systems
- Assist with setting up projects in the version control tool, creating and troubleshooting distributed builds/compiles, as well as training and providing consultation to development teams on how to use supporting tools
6
Experience For Junior Software Configuration Analyst Resume
- Experience in Bitbucket depository subversion is required
- Experience with Atlassian Suite of tools (Jira/Wiki/Confluence/ Fisheye/Crucible)
- Experience with Jenkins (templates and administration)
- Proven ability to drive issues to resolution
- Maintain all internal documentation
- Support internal customers by responding to help desk calls, performing night on call activities as requested and completing service requests related to version control, software development lifecycle management and build management, distribution and deploy management
- Assess risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other FIS and client organizations
- Analyze the software development lifecycle for process improvements and automation opportunities
7
Experience For Satcom Software Configuration Analyst Resume
- Assist in configuration of company applications based on business requirements
- Develop configuration requirements document and obtain approval from business owners
- Plan and execute assigned configuration tasks within deadlines
- Develop and maintain configuration policies and procedures
- Analyze and resolve configuration issues in a timely manner
- Work from the office alongside the Help Desk
- Attention to detail, organized, and compliant on documentation and processes
8
Experience For Mid-level Software Configuration Analyst Resume
- Proficient in Jira workflow design and administration
- Proficient with other SCM tools such as GIT, SVN, TFS
- Flexible and able to learn quickly in a dynamic environment
- Robotic Process Automation (RPA, AssistEdge) knowledge is a nice to have
- Knowledge of Atlassian Suite of tools (Jira/Wiki/Confluence/ Fisheye/Crucible)
9
Experience For Engineer / Software Configuration Analyst Resume
- Proficient with the administration and configuration of SCM tools such as GIT, SVN. TFS
- Active Department of Defense Secret Clearance.
- Develops solutions to assigned technical problems of limited
- Implement and conduct software configuration management (CM) and version control of multiple programs in IBM Mainframe, MS-Windows, and UNIX client/server environments
- Troubleshooting build errors
10
Experience For New Grad Software Configuration Analyst Resume
- Support the Internal Revenue Service (IRS) tax administration pipeline
- Utilize ENDEVOR, ClearCase, and established IRS-approved procedures and practices to process and stage transmittals of the software for Systems Acceptability Test and Production
- Knowledge of MS Build and Build script language
- Blue/Green Deployments, Canary Releases and Continuous Deployments
- Designing and implementing build procedures that are used to support software product development and use, as well as standards and policies for program-wide use
- Implementation of customization in Subversion or GIT to be able to support build standards
- PowerShell for automation
List of Typical Skills For a Software Configuration Analyst Resume
1
Skills For Senior Software Configuration Analyst Resume
- Experience interfacing with customers in a technical role
- Experience as a Software Configuration Analyst preferably from a banking, financial or Fintech background
- Experience performing application investigations and/or support for at least five years
- Experience working with third party vendors for at least three years
- Experience working in a large, standards-based corporate environment with the ability to work around tight deadlines, under pressure, is important
2
Skills For Software Configuration Analyst Lead Resume
- Experience with a ticket tracking systems, preferably ServiceNow
- Demonstrates patience and self-control under difficult or adverse circumstances; handles stress of meeting tough deadlines well
- Experience with using Agile Management tools, Atlassian JIRA, Microsoft TFS
- Experience in consulting or retail
- Experience with build and scripting technologies like Maven, Ant, Python, Perl etc
3
Skills For Software Configuration Analyst Senior Resume
- Experience working with Configuration management concepts and tools like Docker, Ansible, Groovy, Gradle, Chef, Puppet
- Experience working with Continuous Integration/Delivery concepts and tools like Jenkins/TeamCity/Bamboo/TFS etc…
- Experience GIIT Software Tool
- Experience with Clear Case
- Experience with the GIIT software tool
4
Skills For Software Configuration Analyst Senior Principal Resume
- Experience with the FIIT software tool
- Functional CM experience with ability to lead projects and execute at the development/design level
- Experience with Software Configuration Management or software development
- Experience with the management and maintenance of configuration data for multiple system variants at multiple user sites
- Work experience in Configuration Management, or related CM support activity
- Experience in a systems software configuration environment
5
Skills For Senior Specialist Software Configuration Analyst Resume
- Examine work processes to identify those that could be eliminated, automated, or made more effective through the use of technology
- Experience with Verifone software and hardware
- Experienced administration of critical business applications
- Administration experience with BitBucket (GIT)
- Administration experience with SubVersion (SVN)
- Integration experience with Jenkins, Bamboo, Fisheye and Crucible
6
Skills For Junior Software Configuration Analyst Resume
- Branching, Merging using Team Foundation Server (TFS)
- Being able to understand and apply application requirements during the implantation phase of projects
- Creating build definitions (also, managing their security)
- Supporting final CM controlled builds, final media creation and delivery/distribution of releases
- Working knowledge of Software Configuration Management best practices and procedures
- Understanding of the SDLC (Software Development Life Cycle) and agile development
- Managing build process templates (XAML files)
- Managing permissions on branches (TFS Groups/AD groups)
7
Skills For Satcom Software Configuration Analyst Resume
- Using MTM (Microsoft Test Manager)
- Setting up build controllers and test controllers
- Working in an Agile development/test environment
- Understanding of credit/debit integration between POS and the Banks
- Provide support in developing, implementing and testing patch releases and system upgrades
- Application monitoring and/or support, including analysis, maintenance of multiple OSs which include
- Fully automated DevOps systems and tooling solution for our Cloud Platform utilizing tools like Docker/Ansible/Puppet/Jenkins/Groovy
- Knowledge of software applications, systems implementations, and a wide-ranging understanding of software development life cycle processes
- Uses insights gained from handling challenging situations to recommend improvements to procedures, workflow, or product design
8
Skills For Mid-level Software Configuration Analyst Resume
- Is aware of self-defeating behaviors; willing to let go of behaviors that don’t serve the group well
- Write multi-join SQL statements and performing analysis on data trends
- Linux scripting a nice to have (bsh, awk, sed)
- Knowledge of software configuration and build tools, including IBM Rational Synergy, GIT, GITlab, Jenkins, Artifactory
- Troubleshoot and investigate complex errors that could be related to operating system, network or application
9
Skills For Engineer / Software Configuration Analyst Resume
- ProProficient with the administration and configuration of Jenkins, inlcuding plugins and creation of CI/CD pipelines
- Proficient in the use of Perl/Shell/Groovy Scripting
- Knowledge of Windows/Unix/LINUX and AIX platforms and operating systems
- Knowledge of security classifications, markings, and policies for safe handling of classified or sensitive material
- Be responsible for working with the program developers to troubleshoot and resolve build issues in a timely manner
- Virtualization using Hyper V
10
Skills For New Grad Software Configuration Analyst Resume
- Provide system configuration support based on changing business needs
- Assist in system analysis, design, development, and testing activities
- Review and recommend changes to existing configuration processes
- Manage all provisioning of users
- Support end users to resolve issues related to provisioning and configurations as needed via phone or on site
- 1) Representing the organization via frequent interfaces with outside customers on day-to-day technical issues related to the program
- 2) Perform studies, analyses, and/or prototyping as defined in specific task orders
- Become an expert in the Order Brokering software application
- Experience in Production Support focused on server management and configuration, installation of enterprise applications, administration and deployment on high availability/fail over systems
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