Small Business Resume Sample
Lavern Ledner
640 Rosanna Valleys,
Chicago,
IL
+1 (555) 952 4711
Work Experience
Director, Small Business
02/2016
-
PRESENT
Philadelphia, PA
- Oversees P&L performance for small group market, including self-insured and fully-funded product lines. Manage monitoring systems and collaborate with medical management, actuary and pharmacy leaders to understand performance trends and develop strategies to support optimal financial performance for the small business market segment
- Identifies new trends in the market or new business opportunities that can increase Priority Health’s revenue stream and profitability including maintain knowledge of competitor product offerings. Leads innovation around product and program development and market launch with solutions that deliver a competitive advantage and support targeted membership and revenue growth goals
- “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
- Develop strategically the territory in a highly competitive environment
- Develop a vision for CNBC’s entrepreneurship coverage. Generate story ideas, collaborate with and guide writers, editors and contributors, including on-air talent and guests
- Experience as a writer and/or editor including the ability to perform in a high-volume, multi-task/deadline oriented environment
- Develop strategically the territory in a highly competitiveenvironment (Barrie, Orillia & Collingwood area)
- Mall Business Credit Experience
Small Business Services
04/2011
-
10/2015
Boston, MA
- Perform Investigations as necessary with respect to Account set ups, transactions, etc
- Keep current on all updates, changes to policies, procedures and products
- Assist with the recruiting and placement of front line sales and service associates
- Contribute positively to the team effort with ideas, suggestions and actively participating in team meetings and discussions
- Perform a detailed review of team’s workflow and monitor tasks that are assigned and completed on a timely basis
- Experience in a similar role
- Program Management: Lead governance, strategy and executing for the Small Business portfolio across all touch points
- Need to partner with all Hertz cross-functional teams to oversee and champion the Small Business interests – Revenue, eCommerce, Customer Service, Sales, etc
Small Business Administration Summer Internship
08/2007
-
03/2011
Dallas, TX
- Understand and empathize with customers’ problems and unmet needs in order to uncover innovation opportunities
- Five years’ direct work experience as a product manager in a small business financial services or relatable small business service, multi-channel (brick & mortar, call center, online) industry
- Desire to improve peoples’ lives and understand how important cash flow management, simplification, reliability, privacy and security is to small business owners and their day-to-day banking
- The ability to understand and champion the role of digital within an overall user experience, specifically, how the channel is considered during prospecting and acquisition and how it’s leveraged for engagement, cross-sell and retention of bank customers, specifically owners and financial decision-makers at small businesses
- Develop solutions dedicated to fostering a positive work environment, teamwork, growth and high morale within the department
- Support inbound calls periodically, emphasizing a focus to assist in achieving service level and sales targets
- Assist with Team Quality Monitoring and Coaching
- Handle Escalated Calls effectively with the goal of being to address and resolve issues directly and regain customer commitment to brand
Education
The George Washington University
2003 - 2007
Bachelor's Degree in Accounting Required
Professional Skills
- Have at least intermediate-level computer skills
- Are confident with proper training in your ability to provide a positive customer experience through creative solutions
- Are a strong communicator
- Have a strong ability to engage and build rapport with customers (begin a conversation, build rapport, and handle objections)
- Understanding of business clients’ financial needs
- Are comfortable receiving ongoing performance feedback and coaching
- Work schedule might be changing depending on business needs
How to write Small Business Resume
Small Business role is responsible for credit, retail, training, marketing, recruiting, security, wireless, reporting, design, digital.
To write great resume for small business job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Small Business Resume
The section contact information is important in your small business resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Small Business Resume
The section work experience is an essential part of your small business resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous small business responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular small business position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Small Business resume experience can include:
- Define AE prospecting expectations and ensure programs are effective
- Work closely with marketing team to ensure effective go-to-market coordination, campaign management
- Experience managing multiple direct line managers/teams within the East Coast and UK Region
- Experience managing multiple teams > 20 people
- Provide the best customer experience in the industry
- Mall Business or Commercial Alarm installation experience
Education on a Small Business Resume
Make sure to make education a priority on your small business resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your small business experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Small Business Resume
When listing skills on your small business resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical small business skills:
- Have excellent organizational and priorities management skills
- Strong coaching skills - ability and desire to provide continuous guidance/support to a team of Small Business FSMs
- Effectively and powerfully communicate the value proposition to prospective customers through a consultative process
- Experience in leading and managing large teams of 15+ associates
- Good knowledge and understanding of business unit’s key products and services, processes and controls
- Good understanding of business unit’s risk and regulatory requirements
List of Typical Experience For a Small Business Resume
1
Experience For Small Business Services Resume
- Highly metrics oriented with detailed sales process efficiency and effectiveness
- Develop and present report on increasing partnerships and small business lending opportunities
- Assist on developing and mapping protocols to assure compliance with SBA and bank regulations
- Create, execute and manage unique, high activity prospecting plans to build a robust pipeline
- Promote solution offers that meet the customers’ specific needs
2
Experience For Director, Small Business Resume
- Align closely with individual AE’s within region
- Host quarterly meetings and weekly one on one’s with direct reports
- Report pipeline, commit, and overall health of the team’s to AVP each week
- Work with SDR leadership to drive programs around each team and region
- Work closely with Sales Operations to generate reports/dashboards/updates to teams
3
Experience For VP Small Business Segment Resume
- Involvement and engagement in deals. Familiarity with a wide variety of routes to market
- Assist in project management responsibilities
- Provide support to SBA loan fulfillment and sales team
- Manage the prospects in pipeline with a consultative sales approach to ensure the majority convert to customers
- Consistently achieve and exceed sales monthly, quarterly and yearly quota minimums
4
Experience For Small Business Zone Director Resume
- Build relationships at multiple levels and multiple departments within a prospects organization
- Perc Card required
- Set the business requirements for the development of customer communications work with Corporate Marketing and Corporate Communications to develop creative message/media and determine logistics, for customer program related material, ensuring efforts are aligned with enterprise-wide initiatives including brand, promotion positioning, advertising and sponsorship activities
List of Typical Skills For a Small Business Resume
1
Skills For Small Business Services Resume
- Driving new business revenue – approximately $380K - $500K per year- via our Trade Credit, Marketing, and Supply Solutions
- Coaching and leading teams through the sales cycle and process
- Fluent (reading, writing, speaking) in Spanish and English
- Serve as a liaison to marketing on pipeline management for all program types including digital marketing, demand generation
- Analyze small business lending data, marketing and sales opportunities
- Provide accurate forecasting and territory review reports to predict business using the CRM system and other tools
2
Skills For Director, Small Business Resume
- Focus on account based marketing and sales strategies to ensure we are penetrating the highest potential accounts in market
- Are comfortable with frequent change and working in a fast-paced environment
- Are comfortable with learning new technologies and processes
- Are confident with proper training in your ability to analyze and resolve customer inquiries
- Work with Collections to develop account management strategies to maximize asset quality and profitability while minimizing delinquency/loan losses
- Coordinate and schedule work flow which leads to approving transactions, and act as the main escalation point for business challenges, as delegated
3
Skills For VP Small Business Segment Resume
- Assign work to team/ staff members, ensure adequate work flow and meet various cut-off times during the day, as delegated
- Work day, evening and/or weekend hours as needed
- Group RSP with company matching component
- Proficiency with branch support systems and tools including Contact Manager, Customer Assist, Sales Express, FSD, Retail Sales Summary, Branch P&L
- Capture market intelligence on small business lending across the United States with a focus on the bank’s footprint
- Apply marketing strategies to provide business solutions to meet customer needs
- Design reporting to provide leadership with key information required to manage the business
- Flexibility and overtime as required
4
Skills For Small Business Zone Director Resume
- Are proactive, passionate and creative
- Are known to think quickly on your feet
- Flexible work schedules in order to cover open hours
- Direct the development, validation and implementation of predictive underwriting/ credit risk acquisition strategies and automated adjudication models (including generic bureau-based models, custom non-bureau models, decision trees), tools and credit decision optimization processes
- Identify opportunities/ direct the development and implementation of predictive credit scoring and adjudication models, tools and processes to ensure effective risk assessment and selection of small business credit applicants to ensure increased asset growth, loss containment/reduction and overall profitability
5
Skills For Director of Small Business Resume
- Maintain an inventory of all decision models, and work with Models team to ensure all models are regularly validated to ensure their integrity and reliability for on-going credit decision making, and to meet applicable regulatory requirements (OSFI, Basel, local regulation)
- Research best practices, undertake strategic planning, proposing innovations and changes designed to reduce costs of acquiring small business credits (e.g. loss containment/predictability of performance), and ensure that the Bank’s exposure to risk is contained
- Liaise with external vendors and credit bureaus to acquire/review/negotiate proposals and review new industry tools and best practices
- Work with small business policy team, Small Business banking and product groups to develop new/revised credit policy rules and procedures to streamline/enhance the credit granting process and provide an effective balance between risk and growth of the division’s small business assets
- Undertake strategic planning to determine how best to support the Bank’s overall risk appetite, proposing innovations and changes to portfolio management models designed to reduce portfolio management and Annual Review costs that maximize account profitability while minimizing credit risk
- Liaise with external vendors and credit bureaus to acquire/review/negotiate proposals and investigate new products and processes
- Lead the development and implementation of new technology/enhancements; working with Risk Technology to identify and leverage applicable systems/technology and developing synergies to reduce cost and enhance processing efficiency
- Work with Segment/Product Groups and the countries (Risk Management and Senior/Executive Management) to develop new/revised credit policies/procedures to streamline/enhance the credit granting process and provide an effective balance between risk and growth for all business banking credit portfolios
6
Skills For Director, Small Business Credit Card Resume
- Strengthen and grow IB Small Business market share through directing the development of customer acquisition, cross-sell, retention, top-up, credit limit management and pricing models, and assisting the usage of these models in the relevant marketing campaigns and portfolio management initiatives
- Improve the loan default and loss forecasting, provision and collection processes, through leading the development and implementation of advanced analytics-driven loan default and loss forecasting, provision and collection models
- As a key enabler of all of the above initiatives, improve data quality, consistency and availability, through streamlining the data capturing process, creating and maintaining robust data insights
- Provide strong leadership to direct reports (as applicable) to motivate both individual and team performance and foster a commitment to One Team/One Goal. Recruit high potential management candidates and develop staff by sharing knowledge/experience and provide opportunities for staff to share responsibility for achieving business objectives/goals.
- Maintain relationships with industry contacts (internal and external), regulatory officials and external consultants for purposes of enhancing business effectiveness within the scope of accountability
- Continuously assess and improve the operational effectiveness of the portfolio within prescribed limits
- Provide direction and oversight throughout the sales process, including measurement and technology
- Analyze potential for selected markets and recommend alternatives to capitalize on market opportunities
- Designs, develops, and oversees the SB customer experience blueprint or plan for the segment that optimizes customer experience and value creation while ensuring market leadership for key brand attributes
7
Skills For Small Business Portfolio Mgr Resume
- Develop strategy and manage execution of key customer programs (e.g., onboarding process) designed to drive key Personal Segment and SB metrics
- Provide leadership in the implementation of P&C’s multi-channel strategy to optimally and efficiently service the SB segment. Utilize an overall understanding of P&C’s multi-channel strategy to ensure that SB strategies are aligned with BMO’s overall brand proposition
- Apply in-depth understanding of customer needs related to cash management and wealth management, setting priorities on cash management and wealth management services and including cash management and wealth management as part of customer strategy and execution
- Ensure integration with other areas across the Bank, including Business Banking, Product Management, Wealth Management, Credit and Government Programs to deliver standard products, government programs, product packaging and enhanced credit scorecards, recognizing that Small Business success relies upon successful execution across all channels
- Excellent interpersonal, verbal, and written communication skills for both internal and external customers
- Relevant experience in sales
- Sit, speak and operate telephone and/or computer for long periods of time
8
Skills For Director, IB Small Business Credit Risk Resume
- Strong knowledge of the firm’s LOBs, polices and initiatives
- Experience in a retail customer service environment
- Streamline product and credit processes under $1MM, improving efficiency and optimizing SB efforts and results
- Transform our credit delivery process in the BLC and significantly improve customer service and productivity to successfully serve the Small Business market’s credit needs
- Proven skills in B2B, direct marketing and corporate sales
9
Skills For Team Lead-small Business Loan Administration Resume
- Daily prospect and customer contacts via telephone, email, and virtual meetings to include: customer intelligence gathering, advance application identification and qualification, leveraging our software partner to demonstrate the proper solutions, and closing new business in timely fashion
- Maintain knowledge of business acumen, industry trends, general economic conditions, business practices, and the broad spectrum of Dun & Bradstreet products. Ability to learn quickly and work in a fast-paced environment while continuing to self-improve through online coursework, 1 on 1 sessions, and instructor led training
- Daily use of Customer Relationship Management software for capturing client interactions as well as use of ordering systems to process solutions. Additional system usage to be done on daily basis ranging from internal product usage to prior client’s detailed account information. Ability to manage pipeline and forecast
- Strong organizational skills, effective time management, and drive to succeed
- Adherence to D&B’s Code of Conduct, rules of engagement, and other D&B policies
- Handle pressure and stressful conditions
- Regular attendance in the office
- Competitive Base pay and incentive programs
- Comprehensive Medical and Dental Benefits
10
Skills For Central Direct Banker, Small Business Resume
- Company subsidized cell phone line
- Employee discount on Bell products and services such as Bell TV
- Opportunity for Growth, Development and internal promotion
- Analyze the small business and entrepreneurial network within the bank’s footprint and develop recommendations for partnerships and market opportunities for the bank
- Experience with Card Access and CCTV
- Demonstrate a high level of responsiveness to senior executives and key constituents in the business
- Equivalent experience as a Sr. Manager/ Director of Sales
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