Services Analyst Resume Sample
Finn Dare
4954 Emile Skyway,
Chicago,
IL
+1 (555) 135 4088
Work Experience
Senior Services Analyst
03/2016
-
PRESENT
New York, NY
- Retrieve, review and analyze the terms of the event and impact to our Client’s positions
- Review and analyze the Firm’s stock record for each impacted issue (cusp driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
- Monitor, throughout the day, DTC's payment utility to verify receipt of our client’s allocation resulting from the event
- Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
- Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
- Relationship management – daily engagement with key client’s managing the onboarding process and managing client expectations
- Perform quality control review of new corporate lending deals and amendments via proprietary application, and reconcile any discrepancies that arise from the review
Business Services Analyst
09/2010
-
12/2015
New York, NY
- Provide training session at client office or BlackRock office on Aladdin tools
- Assist regression test for new function releases
- Assist Aladdin configuration work
- Maintain documentation on Aladdin tool or client business process
- Liaising with Sales and Trading Desk to handle execution of trade documents, and closing of trades with focus on balance sheet and trading
- Ensuring trades are booked in Loan IQ according to information on executed trade documents
- Preparation of circles booked in Loan IQ
- Review of legal documentation where applicable (Trade confirmation, Assignment and -assumption Agreements and Funding Memos) and
Treasury Services Analyst Internship
07/2007
-
03/2010
Chicago, IL
- Interpret structure and relevant terms of credit agreements and review other pertinent loan documentation in order to build out the specifics of the loan agreements in the application
- Contribute to creation of exception and metrics reporting
- Provide training of new employees and current employees to ensure adequate depth
- Monitor and address e-mail inquiries sent to the QC team's inbox and field phone inquiries
- Testing of application fixes and enhancements
- Review of Wire, Customer and Loan closing reference Data in Firm's Loan System
- Global internal/external client interaction, obtaining necessary documents to support Primary and Secondary settlement of trades
- Answering inquiries from internal and external client by phone or email
Education
Heidelberg University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent and demonstrated organizational and presentation skills. Excellent and demonstrated project management skills
- Excellent active listening skills, as well as written and verbal communication skills using phone, email, and other forms of communication
- Strong organization skills along with ability to handle multiple tasks and priorities while consistently meeting deadlines
- Excellent communication skills with the ability to interact effectively with people at all levels of the organisation
- Strong functional analytical skills (including budgeting & costing) in a call center environment
- Works effectively in cross-functional teams, having demonstrated strong partnerships with both internal and external business partners and vendors
- Strong communication skills (i.e. written, verbal, presentation and facilitation)
How to write Services Analyst Resume
Services Analyst role is responsible for microsoft, excel, presentation, customer, organizational, research, analysis, analytical, technology, computer.
To write great resume for services analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Analyst Resume
The section contact information is important in your services analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Analyst Resume
The section work experience is an essential part of your services analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Analyst resume experience can include:
- Good analytical and strategic skills, along with good communication skills are required
- Excellent communication skills (written & verbal) and stakeholder management skills
- Have experience of working with customers, fantastic attention to detail, and excellent analytical and communication skills (and maybe tu hablas español)
- Excellent written and verbal communication skills. Technical writing experience beneficial
- Analytical skills: Experience with troubleshooting and conducting research and reconciliation
- Demonstrated skills working and responding to various customer requests for data and information
Education on a Services Analyst Resume
Make sure to make education a priority on your services analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Analyst Resume
When listing skills on your services analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services analyst skills:
- Good oral and written communication skills to enable effective communication between peers, internal and external customers
- Good organisation skills to enable multiple tasks to be addressed concurrently
- Good organizational and time management skills with the ability to meet tight deadlines
- Strong, interpersonal, communication, and customer service skills
- Education: BA/BS, with evidence of technical experience or equivalent relevant experience
- Configure advanced tools, such as NLP, visualisation etc, where some domain knowledge is required and/or programming skills are necessary
List of Typical Experience For a Services Analyst Resume
1
Experience For Business Services Analyst Resume
- Excellent listening skills with the ability to multi-task and prioritize
- Strong Excel, data analysis and reporting skills
- Independently prioritize and effectively accomplish multiple tasks within established timeframes
- Excellent writing skills to support creating new and editing existing documentation
- Have fantastic attention to detail, and excellent analytical and communication skills (and maybe tu hablas español)
- Manage multiple tasks, prioritise effectively and deliver high quality, error-free work in a fast-paced environment
- Managing projects and working with various internal teams to meet deadlines effectively
- Good Knowledge and understanding of MDM tools AIRWATCH, XenMobile, Good & Blackberry BES, MaaS360, MobileIron
- Knowledge and troubleshooting skills to support Mobility and telecom infrastructure
2
Experience For Shared Services Analyst Resume
- Proven ability to manage multiple and changing priorities
- Communicate effectively with management, internal and external customers
- Computer skills including Excel, Word, Power Point and Visio
- Maintains skills with standard Babson toolbox, in particular, Blackboard, Collaborate, Brainshark, Panopto, SharePoint, and the Microsoft Office Suite
- Document tickets timely and effectively with appropriate level of detail
- 2yr to 4yr of hands on experience on Mobility MDM tools AIRWATCH, GOOD, BES, MaaS360, XenMobile etc
- Strong work experience in business intelligence/analytics
3
Experience For Investor Services Analyst Resume
- Manage time effectively, across many concurrent client efforts
- Demonstrated experience with ServiceNow platform
- Advanced Excel, Word and Power point skills
- Typically requires 5 - 8 years of business management, program management experience, international development and/or cross-cultural communication experience
- Working knowledge and experience with Identity Management systems (e.g. Sail Point IdentityIQ)
- Scripting experience with Python, Powershell or other scripting languages
4
Experience For Professional Services Analyst Resume
- Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances
- At least one years’ experience processing data and performing complex processing or hosting work is required
- Experience doing investor reporting in the mortgage, banking or financial services industry
- Manage testing of CCA IT and data solutions upon rollout and ongoing; coordinate with CCA Operations to ensure ongoing validations are performed
- Work experience building, deploying and troubleshooting computer systems
- Experience successfully managing and retaining clients while leveraging software
5
Experience For Provider Services Analyst Resume
- Experience successfully managing and retaining clients while leveraging software
- Prior working knowledge of accounts payable and payroll processing is required
- Experience supporting and troubleshooting network equipment and IP networks
- Experience with database/data warehouses and using reporting/query tools
- Strong background in process mapping using Visio or other comparable software/application
- Working knowledge required with strong knowledge in medical terminology, anatomy and physiology, ICD-9/ICD-10 and CPT-4 coding
- Significant experience interacting with industry leading customers
- Experience in an engineering-related role in a manufacturing environment
- Experience working with FNMA
6
Experience For IT Services Analyst Resume
- Establishes effective working relationship with both Provider and internal staff
- Consistently demonstrates Teva’s Guiding Values and follows Teva Safety, Health, and Environmental policies and procedures
- Expert knowledge in troubleshooting all device platforms (BlackBerry, iOS and Android) with multiple MDM applications AIRWATCH, GOOD etc..
- Interpret data with various levels of problem solving and demonstrates ability to tell a story of the results
- IT experience with preference for working with Active Directory
- Experience researching wide range of issues
- Experience with Active Directory Federation Services or equivalent Federation (e.g. SailPoint IdentityNow, Okta, Ping Federate etc)
7
Experience For Managed Services Analyst Resume
- Experience working in the A&D industry
- Experience organizing electronic and paper records
- Experience using Microsoft Office Suite (Word, Excel, Outlook)
- Experience leveraging technology to solve business or process problems
- Work in a dynamic and challenging environment with strong self-motivation,
- Previous experience working in a matrix organization and Centers of Excellence (COE)
8
Experience For IT Business Services Analyst Resume
- Experience with Active Directory Federation Services or equivalent Federation (e.g. SailPoint Identity Now, Okta, and Ping Federate etc.)
- Experience working in fast pace office environment with clients and C-Level customers
- Experience working in large corporate environment
- Experience working at the front desk
- Demonstrated understanding of coordination of benefit rules
- Experience with managing multiple complex projects; preferably with multi-disciplined teams
- Computer systems experience in a development/testing, administration/operations, or configuration capacity
9
Experience For Senior Services Analyst Resume
- Experience and familiarity in utilizing data analysis techniques/ tools (Ex. Root-cause analysis, correlation)
- Strong knowledge of call center-related processes (Ex. Quality Monitoring)
- Experience applying knowledge of BoMs, routers, and ERP systems
- Demonstrated ability to communicate and work with all levels of personnel, including senior executives
- Accounts Payable: 3+ years’ experience
- Accounts Receivable: 1+ years' experience
- Other experience would include LSAM’s system, Lewtan ABS, Microsoft Excel/Access/Word/Sequel/Powerpoint, and Monarch
- Strong understanding of processing on DTCC’s platform
- +1 year of experience in the financial investment domain, in similar role and / or managing financial data
10
Experience For Qcoe Services Analyst Resume
- Validates TIP submissions and submits check request for approval
- Relevant experience with some exposure to a Service business
- Acts in the role of relationship manager to his/her counterparties, prior servicers, lines of business, offshore teams, throughout the loan acquisition process
- Relevant industry experience. (Fresh Graduates are welcome)
- Global Customer remote management experience
- Develops strong knowledge of country specifics and Sales Business Unit’s Go-to-Market/Sales Model
- Consult, design and determine the most effective design for customers’ workflow
- Three years of computer desktop support experience. Knowledge of computer hardware, including desktop PCs, laptops, monitors and printers
List of Typical Skills For a Services Analyst Resume
1
Skills For Business Services Analyst Resume
- Good PC skills and strong analytical skills
- Excellent interpersonal and communication skills (written and verbal) as well as organizational skills are required
- Good communication skills (oral/written), able to communicate effectively with peers, management and personnel at corporate entities
- Excellent written and verbal communication skills, including grammatical proficiency
- Excellent verbal and written communication skills and understanding of business requirements
- Good interpersonal and exceptional communication skills, sharing and informing routinely to assure collaboration between Operations, Management and the OCC
- Strong PC skills especially Excel
2
Skills For Shared Services Analyst Resume
- Strong problem-solving skills and ability to follow issues through to resolution
- Effective team and customer relations skills
- Strong judgmental skills to identify and resolve problems
- Excellent quantitative and data manipulation skills in Excel and SQL
- Effectively communicate (verbally and by written correspondence) with all levels of the organization as well as outside customers regarding reported issues
- Customer/Client facing skills
- Basic fund accounting knowledge and skills
- Able to communicate effectively with all levels of staff and management including, JHM personnel, department heads, vendors, and consultants
- Investor Reporting and Bank Reconciliation Experience or related industry experience
3
Skills For Investor Services Analyst Resume
- Demonstrated effectiveness in working with a diverse student body, faculty, staff and other constituents
- Manages timely commitments effectively
- MObility MDM tools AIRWATCH, GOOD, MaaS360, BES MDM hands on experience 5+yr overall expereince working in IT industry
- Works effectively at all levels within a matrix organization
- Previous relevant experience in the financial services sector with a strong customer service outlook
- Demonstrated leadership through involvement in student clubs, team projects, extra-curricular, co-op/internships, work and volunteer experience, etc
4
Skills For Professional Services Analyst Resume
- Knowledge of request/problem documenting and tracking skills (Remedy, Service now, Cherwell)
- 4 – 6 years previous experience specializing in a similar role with 1 – 3 years’ experience within the entertainment industry
- Demonstrated experience working with product information management or content management
- Business Analysis and Process Mapping skills
- Previous healthcare billing experience, audit or collection and accounts receivable experience in a healthcare environment helpful, but not required
- Experience in customer service delivery (hotel Industry experience an asset)
- Demonstrated bias for action and ability to operate independently
5
Skills For Provider Services Analyst Resume
- Proficiency in Microsoft Office and general computer skills,
- Prior experience with Agile methodology
- Basic to Intermediate Microsoft skills required in both Word and Excel
- Detailed oriented and time management skills
- Strong process orientation and experience in process improvements
- Data gathering, analysis, interpretation, trending, forecasting and modeling skills
- Able to communicate effectively with other ream members and internal departments
- Data analysis skills to investigate transactions and data sets
6
Skills For IT Services Analyst Resume
- Leverage IT skills (Excel, VBA, R, Python, SQL) to come up with automated solutions or requirements to optimize client-specific workflows
- Effectively communicate analysis to business partners & clients
- Effectively communicate project status to all stakeholders
- Billing and audit/reconciliation experience
- Related business experience (i.e. analyzing CRE transactions, conducting and/or reviewing CRE appraisals, etc.)
- Work experience building, deploying and troubleshooting computer systems
7
Skills For Managed Services Analyst Resume
- Professional experience building, deploying and troubleshooting IT within a mid to large enterprise environment
- Experience doing investor reporting in the mortgage, banking or finacial services industry
- Experience doing investor reporting in the mortgage, banking or financial services industry
- Lead integration efforts in the NCR including the measurement and reporting of integration effectiveness
- Respond to CTI validation/processing software queries and information prompts using client provided documentation
- Assists Provider Services Directors in creating and maintaining a collaborative cultural climate in which the organization, department and individuals operate
- Experience troubleshooting computer hardware, printers, and software, Microsoft technologies including Windows, Windows Server, and Microsoft Office
- Experience supporting and troubleshooting Cisco Systems network equipment and IP networks
- Experience doing investor reporting
8
Skills For IT Business Services Analyst Resume
- One year of working experience with supporting Information Technology
- Strong understanding of processing on DTC’s platforms
- Ensure call and non-voice interaction coaching, monitoring and Sales Quality processes are effective and propose improvements/efficiencies as required
- Have significant experience with SQL database management and fundamental operating system knowledge
- Good judgement, tact, and decision-making ability
9
Skills For Senior Services Analyst Resume
- Highly desirable experience with programming languages such as Pearl, Python, Java, Java script, C, C++, C#, ASP, .NET, Unix/Linux and Splunk
- Analyzes Opportunity Reports and cross references with Open hours report to validate recruiting needs
- Experience working within an enterprise environment and/or data center environment
- Experience supporting Linux systems and core Linux services
- Experience working with cross-functional teams to identify and implement solutions to complex problems
- Experience working with institutional investments/operations
10
Skills For Qcoe Services Analyst Resume
- Experience with financial accounting
- Solid knowledge of banking systems, payment systems and information systems
- Experience using CRM and / or other enterprise system at a super user level
- Experience working with large and dynamic sets of complex data set
- Strong dedication to improving program/project performance
- Accounting or clerical experience required
- Strong knowledge of accounting principles and internal controls as it relates to procure to pay, and contract compliance
- Manage competing priorities among several stakeholders
- Experience in contact center workforce management required
List of Typical Responsibilities For a Services Analyst Resume
1
Responsibilities For Business Services Analyst Resume
- Strong leadership and motivational skills to galvanize team efforts and drive change
- Solid project management skills. Requires the ability to deliver end user reports and information within established timeframes
- Organizational skills with the ability to handle multiple projects under tight, short term deadlines
- Experience with and demonstrated knowledge of Virginia Tech Banner, HokieMart, and TEM systems
- Effectively interact with all levels of University and Hospital employees as well as outside contracts
2
Responsibilities For Shared Services Analyst Resume
- Provide technical support/troubleshooting prior to and during meetings and events as needed
- Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow
- Maintain effective relationships across many process streams including but not limited to PTP and FTM to ensure end to end processing efficiencies
- Hands on expert troubleshooting expereince in Mobility MDM end user issues on AIRWATCH, GOOD, BES, Xenmobile MDM tool
- Experience with SharePoint and learning management systems to include Blackboard
- Multi-task, prioritize, work under pressure, accurately enter data in a timely manner
- Project accounting or manufacturing experience desired
- Experience in IT Security/IT Operations or educational equivalent
- Understand users’ IT problems/requests and provide solid resolutions/solutions within SPE systems framework and standards
3
Responsibilities For Investor Services Analyst Resume
- Experience of Project Management and Development Lifecycle Methodologies
- Document management experience (SharePoint an advantage)
- Strong analytical/procedural background preferably in output management
- Timely and accurately prepares and delivers test validations for Agency or Private investors
- Experience with desktop operating systems including Windows 2000, Windows XP, Windows 7 and Office 2003, 2007 and 2010
- Experience in finance and project accounting including IT managed services
4
Responsibilities For Professional Services Analyst Resume
- Operates one or more services within the IAS portfolio in line with customer service agreements
- Client service experience and the ability to work with Microsoft Excel is required
- General services/logistics/operations experience
- On-site services fulfillment experience
- Operational business/retail management experience
- Experience in a large global consumer-oriented business in the retail industry and/or a multi-channel/multi-brand business
- Leverage Common Systems and Processes: Driving efficiency, effectiveness and economy through the leverage of best practices available within our global system
- Experience administering/managing Microsoft System Center Configuration Manager (SCCM) or other client management packaging and management solutions
- Prioritizes and completes assigned tasks following general guidelines to meet defined goals
5
Responsibilities For Provider Services Analyst Resume
- Experience and/or knowledge in systems including SAP, BW, VMI, BPCS, etc would be beneficial
- A good understanding of investments and a keen interest the investment process
- Independently manage logistics of the customer experience and communicate as needed
- 1 - 3 yrs. Experience
- 1 Yrs of Relevant Experience
- 3yrs of experience in providing management consulting in public sector
- Automation with testing in UFT or Selenium experience
- Professional experience in the field of Identity & Access Management
- Experience with SailPoint SecurityIQ or equivalent access governance tool
6
Responsibilities For IT Services Analyst Resume
- Strong client service orientation; ability to handle frequent high-level internal and external client contact (with grace and professional judgment)
- Solid work ethic, “can do” attitude, initiative and a proactive approach
- Experience in the health care environment
- Experience with End User Support, Service Desk, and/or Deskside operations
- Experience with ServiceNow, Service Catalog
- Experience with Microsoft Office software such as Word, Excel, and Access
- Experience with athletic/group travel reimbursements
7
Responsibilities For Managed Services Analyst Resume
- Familiarity with MDM/UEM (BES, GOOD)
- Familiar with printer configuration service and support Audio visual /Projector setup experience
- Financial support experience in an academic or professional office environment
- Experience in project services required
- Operates with a Consumer first mentality
- Experience in an Investment or regulated Financial Services environment would be an advantage
- Experience as Office Assistant,
- Payroll, Accounts Payable or Master Data experience
8
Responsibilities For IT Business Services Analyst Resume
- Extensive experience with MS Office required
- Primavera (P6) and MS Access experience required
- Experience within an investment management group in either investments, equity operations or fund administration
- Work under pressure, prioritise work within tight deadlines and handle multiple tasks simultaneously
- Demonstrated analytical abilities; Ability to collect and analyze data and present findings
- Experience with Sail Point Security or equivalent access governance tool
- Capability to work well under pressure and prioritise tasks in accordance with requirements
9
Responsibilities For Senior Services Analyst Resume
- At least one years’ experience in the litigation support industry is required
- Proven ability to be self-directed and work in collaborative teams
- Strong project management and technology knowledge
- Demonstrated ability to identify improvements to complex tasks and lead process redesign initiatives
- Proven knowledge of common hardware and software platforms
- Review, validate or complete tax documents based on client engagement agreements
10
Responsibilities For Qcoe Services Analyst Resume
- Understand and exhibit a strong emphasis on the ability to work quickly, efficiently and accurately
- Understanding of Custody client support, all components of Asset Servicing, regulatory reporting, and reconciliation
- Understanding of Prime Services client support, all components of Asset Servicing, regulatory reporting, and reconciliation
- Meeting and leading team members for review on specific work items and training on better practices and efficiencies
- Collecting feedback from customers and acting as a translator between IT and the business and understanding how Informatica’s business works
- Managing on system’s monitoring tools. E.g. HP OpenView Management Software
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