Service Owner Resume Sample
Abbigail Hirthe
14145 Hobart Terrace,
Chicago,
IL
+1 (555) 801 2293
Work Experience
Regional Service Owner
06/2017
-
PRESENT
Boston, MA
- Define the scope for our Partner Premium team, and make sure they don’t take on too much by providing clear priorities
- Define the long term vision for the team - provide the Why and What
- Build relationships and communicate with our stakeholders in the business
- Directs the relationship with external service providers to review and report on Print Services’ overall integrity, consistency and compliance to internal mandates and identifies improvements in the quality of its services and processes. Leads or actively participates in contract discussions and the general maintenance of all vendor relations for the team
- Proactively maintains an understanding of the compliance and governance processes as well as the financial controls guiding the IT and EY businesses to appropriately position best practices, as well as support the effective and efficient changes to the business’ services to provide value and maintain operational readiness such as those supporting IT’s overall location strategy
- Provides service guidance to IT BRM’s
- Provides guidance to IT Service Analyst I’s
- Join the IaaS Storage Services management team, providing a primary focus on the SAN products and services, but also working across technologies to leverage best practices in improving all of the services
Service Owner
12/2010
-
02/2017
Dallas, TX
- Co-authors service roadmap and service plans with engineering manager
- Leads service optimization reviews
- Governs service life-cycle process and drives changes to the service offering
- Identification of automation opportunities / ROI in order to prioritise work
- Manage the prioritization of all enhancement work on the storage services, such that key roadmap items are delivered on time
- Manage the IaaS storage service globally within a ‘follow-the-sun’ model. This includes, but is not restricted to; San, NAS, CAS and back-up and restore technologies
- Accountable for the population and maintenance of the Configuration Management Database for the service and it’s supporting Configuration Items
- Service reviews within top management from Account side
IT Service Owner
12/2006
-
08/2010
Chicago, IL
- Ability and skills to conduct business discussions with the Customer and Atos top management
- Being able to adapt to changing circumstances and demand
- Experience in Process Management; optimal process design and implementation
- Experience in enviroment of extremely tight deadlines and the ability to maintain work under pressure
- Experience in managing a service to customers at agreed levels of service and quality standards
- Very good financial background (own budget control and management)
- Strong ITIL knowledge and understanding
- Evangelist for continuously evolving service offerings to create a positive vibe within Cisco’s corporate offices
- Service specific certification in ITIL foundation is required based on the service.5065170630
Education
Everest University - Melbourne Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent analytical and quantitative skills or experience
- Analytics experience (ETL, DW, analysis, modeling, dashboarding) – Experience working with and in multiple analytics technologies
- Prior experience leading development and / or support for large, critical applications
- Successful stakeholder management with both internal and external contacts; ability to prioritise high workloads and to work effectively and efficiently
- Solid analytical, interpersonal and communication skills
- Prior services management, delivery or operational experience in the SaaS, PaaS or IaaS industries
- Providing input into ticket prioritization
How to write Service Owner Resume
Service Owner role is responsible for training, database, integration, procurement, security, architecture, manufacturing, design, research, digital.
To write great resume for service owner job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Owner Resume
The section contact information is important in your service owner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Owner Resume
The section work experience is an essential part of your service owner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service owner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service owner position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Owner resume experience can include:
- Demonstrable evidence & experience of managing a IT service within a significant IT offering
- Job scheduling technology – Experience with Data Integration layer technologies and scheduling of jobs
- Technical knowledge and experience of running complex IT services, particularly in relation to messaging services
- Hands on technical programming experience using java, J2EE technologies
- Transition Management, experience in onboarding new customers and taking them into live operations
- Organizationally savvy, with a good understanding of the enterprise's political climate and how to navigate, influence and persuade political waters
Education on a Service Owner Resume
Make sure to make education a priority on your service owner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service owner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Owner Resume
When listing skills on your service owner resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service owner skills:
- Business knowledge and interpersonal skills to build, maintain, and influence relationships with senior leaders in IT and throughout a business
- Good insight to the respective business function(s) and processes and a strong insight to the IT market and trends of the respective area
- Working experience with global service providers in a global landscape
- Experience with client/customer facing and managing multiple competing needs
- Strong budgeting knowledge; including both with vendors and for internal recharging
- Experience of working with large data sets and an understanding of how databases work
List of Typical Experience For a Service Owner Resume
1
Experience For Global Service Owner Resume
- Technical knowledge and experience of running complex IT services
- Good knowledge in different Operating System platform (mainly Microsoft Windows 7 / Windows 8 /Windows 10 Windows Server 2003 and above, Linux systems
- Experience in vendor management as well as Reception and Mail services
- Familiarity with Oracle database and SQL query; good knowledge of internet usage and common browsers
- Prioritize, re-schedule and adapt to changes in a dynamic environment
- Scope, frame and develop an effective business case for change
- Supporting change management
- Deliver assigned service according to the agreed SLA (TRT, Availability, Performance ...)
- Keeps regular contact with business coleagues, including responsibility for the Management of Expectations and Stakeholder Management
2
Experience For IT Service Owner Resume
- Stakeholder management (e.g. Buniness departments globally, GMT IT Infra, Engineering teams, Support & Delivery Managers)
- Manages the risk of operating the service
- Responsible for negotiating Operational Level Agreements (OLAs) with all the IT disciplines involved in the delivery of the Service
- Assists in developing IT Budget and financial Outlook for their Services
- Responsible to ensure that service supplier perform service communication and training towards support personnel, end users and other counterparties
- Carries out specialized activities/projects according to general direction
- Responsible for the Service costing as designed in the Financial Management process
- New service and technology offering discussions
- Analytical discipline approach to problem solving
3
Experience For Regional Service Owner Resume
- Proficient in understanding contracts and know how to negotiate its different elements, develop business cases, and manage the costs of the service
- Knowledge of SDLC processes and tools, Iterative Design & Prototyping (Agile)
- Knowledge and understanding of service management in the energy sector would be advantageous but not essential
- Management of a large scale EUC (End user computing) environment through a vendor relationship
- Knowledge of PL/SQL, XML, XSL/T, HTML, as well as scripting languages
- Analytical, disciplined approach to problem solving
- Act as as primary operational contact for Incident Management, Problem Management, Change Management (incl. Release Management) of the service
4
Experience For Senior Manager, Regional Service Owner Resume
- Accountable for Continous Service Improvements, Knowledge Management, Capacity Management, Continuity Management, Config & Asset Management and Service Level Management
- Drive Service Improvements Plans to continuously improve service performance
- Understands the business processes, customer needs, end-users issues and care for the problems of the customer
- Regularly presents service review reports to the business partners
- Coopereates with Business IT, Project Managers and other stakeholders
5
Experience For Market Service Owner Resume
- Brings ideas about how to improve the service for business colleagues and users Actively searches for new opportunities and brings them to the Business Partner Management to develop further
- Develop good working relationships
- Work in a multi-cultural multi-functional environment where consensus is critical for success
- Personal drive, enthusiasm and resilience to achieve objectives in line with deadlines
- Work independently with proactive approach and self-motivation
- Results oriented and driven by goal achievements
- Engaging with business areas, CIOs and application teams to ensure product needs are well understood and translated into clear strategy, roadmaps and change plans
6
Experience For Mobile Productivity Apps Service Owner Resume
- Work closely with external vendors to understand future product roadmaps, identify new opportunities to drive value, introduce new functionality or reduce cost
- Ensure all suppliers and internal support teams are making the right technical choices for Aviva’s needs. Work closely with supplier management to drive the right outcomes for Aviva
- Manage risks to and from product including (but not limited to technical, design, supplier, commercial, security (working with CISO) end of life and operational risks. Make effective risk management decisions and own appropriate mitigations
- Work with the design teams to ensure effective designs Technical escalation point for Major Incidents and service breaches
- Work with Service Operations management teams to identify and resolve problems with the services and support the resolution of problems in dependent services
7
Experience For Mobile Platforms Service Owner Resume
- Be the service delivery and excellence ambassador for your service
- Define and manage user stories for the Service
- Assure continuous improvement and continuous delivery for relevant service features
- Manage and own the backlog for all service aspects
- Represents the service across the organization
- Designates technical lead and backup
- Understands the service (components, etc.)
- Ensures the Service definitions and attributes in the Service Portfolio/Catalog are accurate and maintained
8
Experience For Senior Service Owner Resume
- Provide assistance to promote Knowledge Management practices
- Provides input to the Continual Service Improvement process (CSI)
- Coordinates and assists with the audit for Services
- Perform service delivery operations to include
- In-charge of the service’s operative budget management, resource planning and cost efficiency. He/She plans, analyzes and reports the use costs and service levels
- Responsible for ensuring service quality and security in cooperation with quality and security experts
9
Experience For SAN Service Owner Resume
- Responsible for compliance (SOX) control, requirements and risk management in cooperation with compliance and risk experts
- Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distils big picture. Makes decisions about and prioritizes own work
- Define and execute the strategy for Integration and Operations for a mostly cloud based environment
- Lead a team of talented integration developers, system engineers and QAs to deliver on that roadmap
- Use best of breed technology such as Splunk and Mulesoft and advice on tools and methods necessary to take our Integration and Monitoring performance to the next level
- Liaise with other stakeholders, mostly Service Owners, to define the integration roadmap and assist on Ops related needs
- Cloud service owner is responsible for managed cloud infrastructure service for both public and private clouds, and is accountable for entire service lifecycle: strategy, design, transition, operation and continuous service improvement
- The Cloud Service Owner is also responsible for Cloud service security, quality, service performance, roadmap, costs, stakeholder satisfaction, availability, capacity, SLA's and risks
- Support, collect and analyze input from Sales Areas, markets and dealers regarding diagnostic services
10
Experience For Service Owner End User Services Resume
- S/he manages the Cloud infrastructure service together with IT service providers
- Works with Nokia business and application teams and helps them in digital transformation towards Cloud
- The Service Owner ensures that the architecture of the service is aligned with the overall IT Infrastructure architecture and Nokia IT security requirements
- S/he contributes for Cloud solution design together with Solution Designers and is consulted related to contract, relationship and supplier portfolio management related topics
- R&D Connectivity Service Owner is responsible for connectivity services for Nokia R&D including RDNet and R&D Datacenter hosting networks including connectivity service for R&D private clouds. The Service owner is accountable for entire service lifecycle: strategy, design, transition, operation and continuous service improvement
- The R&D Connectivity Service Owner is also responsible for RDNet and R&D Hosting etworks service security, quality, service performance, roadmap, costs, stakeholder satisfaction, availability, capacity, SLA's and risks
- S/he manages the R&D connectivity service together with IT service providers
List of Typical Skills For a Service Owner Resume
1
Skills For Global Service Owner Resume
- Hands-on experience implementing Service Management strategy within large corporation
- Experience working with high traffic / high performance systems
- Business Management training and experience
- Leadership experience. Able to present and communicate clearly with IT leadership team
- Related experience in Infrastructure Services & platforms
- People Management Experience: 3 years
2
Skills For IT Service Owner Resume
- Good understanding of ITIL processes and project management
- Several years of experience (15-20+) in managing large enterprise IT infrastructure services
- Experience of risk management and assessment in his responsibility area
- Previous experience in a logistics, exports or customer service
- Experience in a logistics, export related or customer service environment
3
Skills For Regional Service Owner Resume
- Experience within a financial services organisation
- Manage diagnostic tool maintenance priorities
- Application developer or support experience for client / server technologies
- Experience with Web Service security issues
- Customer focus – can identify key customer requirements and changes in requirements and seeks out ways continually to improve the customer experience
4
Skills For Senior Manager, Regional Service Owner Resume
- Experienced in development methodologies and software delivery lifecycle
- Previous experience as a Service Owner / Account Manager / Business Partner in a small to medium size organisation
- Experience with Transport management systems or warehouse management systems - Advantage
- Previous governance experience
- Works with CSI manager and/or service sponsor to identify and prioritize service improvement
- Articulate current and future resource demands and resolve resource and priority conflicts with resource managers
- Monitoring and publishing service metrics to stakeholders, including tracking profit and loss
- Liaising with internal stakeholders to provide input into the resolution of incidents, including raising tickets
5
Skills For Market Service Owner Resume
- Creating and executing roadmaps that direct the movement between current and future states (services, technologies, sourcing etc) for product
- Monitoring and taking ownership of the end to end life cycle of applications within the Product Support team’s remit
- Communicating with 3rd parties, including vendors, where applicable, to ensure the resolution of requests and incidents
- Working alongside and sharing information with teammates across the business to ensure the resolution of requests and incidents
- Collaborating with stakeholders to establish and manage agreed SLAs and KPIs, ensuring they meet business requirements
6
Skills For Mobile Productivity Apps Service Owner Resume
- Planning: Ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 – 5 years) planning in support of the business plan
- Meeting agreed SLAs for response and resolution of requests and incidents
- Participating in meetings and group work sessions to support the resolution of requests and incidents
- Translating user and customer feedback into technical terms, and vice-versa
- Supporting the release management process
- Analysing service metrics along with business and customer feedback to suggest and implement service improvements
- Maintaining accurate knowledgebase documents
- Influencing: Ability to impact decisions within and outside own organization
7
Skills For Mobile Platforms Service Owner Resume
- Understanding of Demand to Quote capabilities and functional areas
- Planning and organizational skils
- Championing the optimisation of service performance and cost
- Responsible for level 2/3 support for applications, including monitoring and resolving defects
- Complex efforts within established Software Development Lifecycles and methodologies including agile, scrum, iterative and waterfall, using blended resources
8
Skills For Senior Service Owner Resume
- Provide strategic direction and leadership aimed at the strengthening and maturing the services
- Monitor and record KPI measures assuming ownership for driving continuous improvement of the key processes
- Assimilate and quickly gain an understanding of business and delivery model recognizing the regional split and different requirements
- Responsible for diagnostic tool hardware strategy and offer (incl pricing and packaging)
- Responsible for negotiating Service Level Targets (SLTs) with the customers, based on Service pricing model
- Responsible for the end-to-end service management including service health reporting and the performance against negotiated SLTs and OLAs
- Assists in Disaster Recovery planning and testing
- Ensure coordination among key functions such as other Service owners, Engineering, Architecture, Operations and Application Development
9
Skills For SAN Service Owner Resume
- Work with vendors that are supplying technology and/or sub-services through
- Prepare and collate order documentation, including legal documentation, to meet market requirements
- Liaise with carriers to book capacity, secure shipping instructions, confirm shipments and resolve/escalate issues
- Prepare and collate order documentation, including legalisation, to meet market requirements with emphasis on C&E compliance
- Prepare and collate export documentation relating to orders in line with market requirements
- Knowledge about Agile development and are used to translating business requirements to technical and functional specifications
- A service mind set, i.e. ready to help wherever is needed and a fundamental understanding of the importance of quality in financial data
- Logical/Perceptive, problem solving, detail oriented, solution oriented
10
Skills For Service Owner End User Services Resume
- Drive technical leadership for software solutions as applications are supported and integrated into the existing JnJ Support models
- Develop Volvo Trucks fault tracing process to support uptime targets
- Participate in Diagnostic Tools Steering Committee
- Manage stakeholder’s relationship by communicating with them regularly
- Product backlog grooming
- Flawless execution along with the ability to get things done in a challenging environment
List of Typical Responsibilities For a Service Owner Resume
1
Responsibilities For Global Service Owner Resume
- Serve as a thought leader for Device Support service offerings; Identify opportunities for service improvements and enhancements; Promote and market services and service offerings
- Ensure proper delivery of the Service(s) under their case by facilitating/coordinating communication among service Design and Delivery staff
- Capable of managing teams and leading change
- Thorough understanding of Network services specifically in LAN / WLAN, Voice, WAN, firewalls, cloud, datacenter hosting services
- Design and develop applications using Java, J2EE stack, integration tools such as Mule
- Ensure service level agreements are updated annually and service commitments are delivered. Monitor service levels and report service performance metrics
2
Responsibilities For IT Service Owner Resume
- Operate services by facilitating and coordinating service management processes (incident, request, change and problem) throughout the service management lifecycle
- Set and manage service priorities for run, grow and transform activities and translate needs to functional resource managers
- Professional experience in Information Technology
- Experience in IT Project Management, Business Systems Analysis, IT Product Management, IT Service Delivery or related discipline
- Communicate service roadmaps and changes with stakeholders
- Manage the internal and external expenditures for the services to established budgets; Forecast future expenditures for overall service operation including investments or divestments based on demand
- Contribute to the continuous improvement of IT service management, project management, and resource management processes and practices
- Represents the IT Services across the enterprise
- Accountable for the Services delivered by Oxy IT to the Business
3
Responsibilities For Regional Service Owner Resume
- Ensures that the Service(s) under their care are shepherded through the IT Service lifecycle
- Ensures that the Demand and Service Portfolio Management process is followed for the IT work related to the Service(s) under their care. This includes forecasting, predicting and managing Demand, coordinating work coming through the Service Portfolio, managing Service backlog, annual Service value assessment
- IT Systems Management--Knowledge of the asset and process management practices, requirements, and support services for the IT function
- Liaise as the service manager interface between vendor application support teams and Business Unit Technology (BUIT)
- Recommend and encourage appropriate design and architectural decisions in partnership with the Analytics Development teams
- Deliver extensible, on-time applications solutions by anticipating bottlenecks, mitigating projects’ risks, making feature tradeoffs and balancing business needs versus technical
- Technical expert in facilities ‘hospitality’ services
- Customer and team focused with a ‘can do’ attitude
- Knowledge of Managed Cloud Infrastructure service, and the market trends for this area
4
Responsibilities For Senior Manager, Regional Service Owner Resume
- Future vision of Cloud Infrastructure service and capability to build roadmap to get there
- Capable to understand complex stakeholder requirements related to Managed Cloud Infrastructure, and translate them into solution requirements and improvement plans
- Knowledge of Datacenter network solutions for both cloud services and traditional server infrastructure, and the future trends in this area
- Capable to understand complex stakeholder requirements related to R&D Datacenter Hosting network and RDNet laboratories, and translate them into solution requirements and improvement plans
- Work with third party suppliers and vendor related to technical, operational and project management
- Capable to understand and develop business cases, and manage the costs of the IT service
- Solid understanding of best practice processes and tools required to build and run the services in a multi-sourced environment. Ability to manage the impact of emerging cloud technologies on a traditional outsourced environment
- Leadership of multifunctional teams, ensuring cohesion and collaboration, with common objectives and priorities. Ability to coordinate cross functional resources
- Experience of leading and motivating a service and project team and maintaining momentum throughout the service lifecycle and project against a background of changing and occasionally conflicting priorities
5
Responsibilities For Market Service Owner Resume
- A successful record in moving initiatives forward across geographic and functional organizational boundaries with a focus on results
- Results-orientated with the ability to remove blockages to restore progress & achieve benefits
- ITIL certification advantage
- Plans for service future
- Ideally CITP or C.Eng
- Strong stakeholder engagement skills, used across IT and the wider business to ensure that roadmaps, strategies and solutions are well understood, agreed and socialised
- Sound business and technology knowledge and commercial awareness, both generally and specific to financial services
6
Responsibilities For Mobile Productivity Apps Service Owner Resume
- Supply chain processes E.g. planning, replenishment, make to order fulfilment, manufacturing, materials and services supply - Experience in using SAP is desirable
- Competent use of Microsoft Outlook, Excel, Word and PowerPoint essential
- Capable to understand complex stakeholder requirements related and translate them into solution requirements and improvement plans
- Able to coordinate a team of people, including security specialists and technicians from business areas, to ensure all elements of the service are efficiently managed
- Ideally Security qualifications
- Drive to deliver results
- Knowledge of all components of an enterprise IT architecture
- Works with Nokia R&D laboratory stakeholders, collects business requirements and transforms those to service improvement actions. In addition, the Service Owner works with IT Digital R&D application teams and helps them in digital transformation
- The Service Owner ensures that the architecture of the service is aligned with the overall IT Infrastructure architecture and Nokia Cyber Security requirements
7
Responsibilities For Mobile Platforms Service Owner Resume
- S/he contributes for RDNet and R&D Datacenter Hosting network design together with Solution Designers and is consulted related to contract, relationship and supplier portfolio management related topics
- Own and manage service to markets ensuring; best supply chain logistics solution, encompassing maximisation of container utilisation (type & fill), review and improve where possible direct despatch FCL shipment capability, delivering direct despatch alignment with operational partners
- A role that provides regular end to end service reviews of freight performance per customer/market level
- Excellent relationship and stakeholder management – culturally adept, with the gravitas and inter-personal skills to build strong relationships across IS and the business
- Able to lead the debate around the development of technology and ensure that technology is fully engaged with new company initiatives
- Security and risk management
- Ideally technically qualified in the domain(s) represented
- Architect system solutions for business problems
8
Responsibilities For Senior Service Owner Resume
- Completed multiple full life-cycle project implementations
- Knowledge of Business Analysis principles and practices
- Manage all aspects of service post order entry to delivery to meet customer service requirements
- Record and report KPI information on customer service
- Worked for several years with financial integrations (preferably settlements) in a fast paced environment
9
Responsibilities For SAN Service Owner Resume
- Actively participate and work with business analysts and business teams to understand and document technical requirements for projects, enhancements/ features and integrations
- Research newer technical capabilities as needed to suit business requirements, and provide gap analysis
- Independent self-motivated, ability to learn on the job
- Able to generate innovative ideas, solutions
- Research opportunities to leverage VMWare technologies
- Advise on application solutions including assisting with planning and architectural design, development, resolution of technical issues, and application rationalization
- Assess the viability and feasibility of 3rd party solutions to meet business goals; Advise and influence project sponsors and teams on the technical directions
- Work closely with Diageo Amsterdam Supply Network Planners and Market Hubs to resolve service issues and drive process improvement
- Liaise with the Regional Hubs to resolve service issues
10
Responsibilities For Service Owner End User Services Resume
- Monitor and record reasons for order failure to support KPI measures, provide ownership for and input into corrective actions for misses
- Build roadmap and drive strategic direction for workshop diagnostic services
- Develop service improvement plans, schedules, estimates, and status reports
- Oversee and manage service requests queue
- Create and maintain configuration management database entries relevant to service
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