Service Consultant Resume Sample
Sheridan Wyman
54241 Dylan Course,
San Francisco,
CA
+1 (555) 879 0906
Work Experience
Associate Service Consultant
01/2017
-
PRESENT
Houston, TX
- In a customer service call center environment and/or financial services
- Work with other departments as well as external vendors/annuity sponsors
- Monitor & report service against contracts/SLA through VoP/VoC and take action to ensure service provision
- Escalate and participate in service issues, where appropriate, with service management
- Contribute to service definitions, service models, and service/operational level agreements
- Provide recommendations for continuous improvement opportunities based on data
- Knowledge transfer and communication of designs and/or implementation plans
- Provide superior customer service to a defined group of financial advisors by handling inquiries via phone and email, with a focus on overall service
Service Consultant
07/2013
-
07/2016
New York, NY
- Provide superior customer service to prospective Advisors by handling incoming inquiries via on the department phone line, phone regarding completion of the online registration package
- Coordinate training on systems and processes with Advisors and/or their office staff
- Collaborate with appropriate business areas to get answers to prospective Advisor’s questions and act as a single point of contact, in order to provide a quality onboarding experience
- Professional Transportation, Valid Driver’s License and current Auto Insurance
- Assist management with developing a collaborative and cohesive work team that is motivated, productive and committed to achieving superior results to include, influencing others effectively, using appropriate interpersonal styles and techniques to build consensus, win support and encourage others to take action
- Provides daily communication to management regarding inventory levels and ideas for managing workload within teams as well as inventory assignment as appropriate
- Initiates and leads cross-functional teams to ensure satisfaction of customer needs while providing constructive feedback as it relates to process improvements that have the potential to streamline or expedite back office processes
- Facilitates and/or participates in the design, development and implementation of various projects in support of area goals and objectives
Junior Global Service Consultant
09/2007
-
05/2013
Boston, MA
- Basic understanding of programming skills in C# .NET, MVC, ASP.Net, JQuery
- Knowledge of SQL, JavaScript, HTML5 and CSS3
- SQL Server 2008 R2
- ITIL 2011, Foundation
- Windows Server 2008, Microsoft office tools
- C, C++, PHP and MySQL, concepts of Core Java
- Change management, Release management and Deployment
- Web Application Hosting - IIS
- Serve as the primary contact for new Advisors joining existing Institutions, Large Enterprises, or Home Office Supervision, throughout the entire onboarding process
Education
Morrison University - Reno Campus
2002 - 2007
Bachelor's Degree in Business Administration
Professional Skills
- Prior customer service or underwriting experience in personal lines insurance environment or prior CSAA Insurance experience
- Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills
- Strongly Desired: experience with creating and delivering fabrication training protocols with a strong focus on safety, quality, and practicality
- Flexible and collaborative, strong mentoring and training skills
- Skilled at problem solving, communication with stakeholders at all levels and extensive interpersonal skills
- Strong communication and influencing skills, sufficient to build and maintain organizational support
- Coaching skills, specifically providing feedback & coaching to field partners
How to write Service Consultant Resume
Service Consultant role is responsible for customer, technical, interpersonal, microsoft, basic, research, software, computer, oracle, english.
To write great resume for service consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Consultant Resume
The section contact information is important in your service consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Consultant Resume
The section work experience is an essential part of your service consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Consultant resume experience can include:
- Demonstrated ability in managing time effectively and organising workload with the intent on meeting customer expectations
- Strong problem-solving and decision making skills that would lead to first call resolution
- Strong problem solving skills with a keen attention to detail
- Solid interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others
- Good command of English (ability to effectively communicate verbally and in writing)
- Problem solving skills, quick thinking and understanding of the selling process
Education on a Service Consultant Resume
Make sure to make education a priority on your service consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Consultant Resume
When listing skills on your service consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service consultant skills:
- Very good hands-on technical skills and problem solving skills
- Assesses and interprets complex problems and develops effective solutions/improvements using strong analytical skills
- Technical aptitude, professional presentation skills, and superior customer service skills required
- Detail oriented with excellent prioritization skills with the ability to multitask in a fast paced environment
- Excellent interpersonal relationship skills and demonstrated ability to work with a broad cross-section of individuals from many disciplines and industry
- Strong interpersonal skills and good attention to details
List of Typical Experience For a Service Consultant Resume
1
Experience For Professional Service Consultant Resume
- Strong written, verbal and phone skills
- Strong data entry and organizational skills required
- Upgrading knowledge and skills by gaining appropriate certificates and courses
- Strong knowledge and experience with business software
- Work with and communicate effectively with various levels throughout the organization
- Proven experience in relation to achievement of targets and KPIs is desired but not essential
- Mandarin language skills essential. Cantonese desired
2
Experience For Associate Service Consultant Resume
- Strong experience in customer service and sales preferably in Retail and/or Hospitality
- Contributing technical expertise to translating product data into effective marketing and sales tools
- Developing a good understanding of key business processes to enable informed discussions w.r.t. requirements and system design
- Prioritising and planning work to ensure that agreed deadlines and service SLAs are met
- Strong planning, organizational, analytical, decision-making and problem solving abilities
3
Experience For Technical Service Consultant Resume
- Currently hold a valid passport
- Valid and unrestricted Driver’s License, required
- Skillfully diffuses escalated customers to resolve their concerns and restore their relationship with our Company
- Demonstrate analytical thinking and creativity by continually examining and identifying opportunities for improvement within Service Trading and Operations
- Experience in managing multiple, concurrent projects while directing and influencing a multitude of resources
4
Experience For Field Service Consultant Resume
- Demonstrates an understanding of the unit’s processes, work practices and procedures and their relationship to other functions
- Builds strong working relationships with Franchisees based on trust and mutual accountability
- Initiate and implement initiatives which improve responsiveness enriching the customer experience
- Provide regular feedback to the OBI Management team to improve both the advisor experience and operational efficiencies
- Participation in developmental activities to build your knowledge and experience
- Demonstrate the ability to solve problems by being proactive and using sound business judgment
5
Experience For Senior Service Consultant Resume
- Financial Service industry experience
- Participate in various department and company-wide initiatives to help drive efficiencies and enhance clients’ service experience
- Financial services /customer service experience
- Working closely with technology and marketing by providing voice of customer relative to product performance and expectations of product attributes
- Taking part in implementing/ creating new functionalities
- Implementing and qualifying the integration of Axway suite products including potential interaction with other external tools (ERP, BPM, DMS...)
- Understanding of managing investment performance data
- Supporting GSK markets by solving application issues
- Being part of release team responsible for testing and deployments
6
Experience For Human Capital Management Service Consultant Resume
- Acting as Level 3/ 4 Consultant when doing problem management
- Understanding & interpreting functional specifications written in French
- Acting as a technical resource to sales professionals, distributors, customer and other internal/external partners
- Participating in business-driven projects and initiatives and in many cases serves as the subject matter expert
- Taking part in a small projects in Agile methodology
- Willing to travel 70% of time
- Providing administrative assistance to other areas of the Underwriting Service team
- Acting as a subject matter expert to ensure we deliver value, process improvements as well as helping to drive best practice across our service
7
Experience For IT Service Consultant, Labware Resume
- Allocating client enquiries via ticketing system
- Leading key projects regarding workflows in Informatica
- Monitoring operational performance, SLAs and service quality
- Processing policies and premiums into our internal system
- Producing correspondence and policy documentation for our customers
8
Experience For IT Service Consultant Resume
- Generating reports for the broader team
- Assisting clients via phone, email and face to face
- Providing tier 1 technical support
- Working with various software and web based applications
- Assisting our customers to deploy Axway solutions remotely and/or on site
- Working in an environment where collaboration and openness are valued as we believe that innovation is powered by teamwork and respect for each other
- Ensuring that applications are supported in line with agreed SLA and SOPs
9
Experience For Claims Service Consultant Resume
- Understanding the impact of TiO2 in resin systems and convert into product improvement ideas
- Supporting HR business units and systems
- Supporting regulated applications (e.g. GxP and Sarbanes Oxley)
- Complete all requirements of K-SIP Training, including but not limited to: attending K-SIP Training Classes and active utilization of CRM tool
- Receive inbound calls from new and existing customers, assisting with their banking need
- Have a working knowledge of document editing and desktop publishing applications
- Review all supporting documents that accompany each scope electronic unit during the repair process
- Help coordinate customer implementations, follow up with individual training and calls to outlying locations
10
Experience For Application Provisioning Service Consultant Resume
- Migrate simple transactions where possible to other banking channels when serving customers
- Work collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives
- Delivery of BCDR planning & testing
- Facilitate teams meeting or exceeding departmental service and quality standards
- Conduct unit training needs analysis and coordinate training curricula across the department
- Assist in preparing and monitoring the budget
- Provide appropriate data and basic analysis for monthly financial reporting to support financial decision making
- Develop the team concept in staff through training, communication and delegation of responsibility
List of Typical Skills For a Service Consultant Resume
1
Skills For Professional Service Consultant Resume
- Strong PC skills including Windows, Outlook, and Microsoft Word are required
- Good database development skills in Oracle and PL/SQL
- Diligence, self-motivation and strong teamwork skills
- Strong cash handling experience
- Develop distributors’ skills for implementing cost savings and efficiency improvement plans for end-users based on the application of technical solutions
- Basic networking and storage skills is mandatory
- Effectively follow and apply work instructions
- Web development skills in .NET, C# HTML and Java Script (at least one)
- Demonstrates willingness to utilise initative and adapt to changing priories and deadlines
2
Skills For Associate Service Consultant Resume
- Highly qualified Presentation skill and experience
- Experience of application management, operations, and/or support including knowledge and experience of Incident, Problem and Change Management
- Good communication skill and open minded
- Proven experience in relation to achievement of targets and KPI's is desired but not essential
- Mandarin language skills desired
- Previous experience documenting calls in a case management, ticketing or CRM systems is required. For Employee Service, 1 year working on an HRIS
- Customer facing sales/marketing/or technical service experience
- Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful
3
Skills For Technical Service Consultant Resume
- Experience of designing multi-tier systems using industry and GSK standard architectural methodologies
- Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
- Minimize discounting by providing excellent customer communications and service
- Experience with working towards sales targets and set KPIs
- Solid knowledge of Office Supplies including: facility and break room, technology products, business furniture, print and promotional products
- Wi-Fi network troubleshooting experience
- Android application troubleshooting experience
- Professional experience supporting elastomer products in automotive, aerospace
4
Skills For Field Service Consultant Resume
- Experience coordinating activities across multiple functions in a corporate environment
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
- Experience in current Windows Server Operating Systems, network components and system storage and backup utilities
- Able to mediate between customer needs and competing priorities
- Good customer service and meeting sales target
- Experience in or desire to providing 'world class' service
- Demonstrate genuine concern in identifying the financial needs of customers
- Prior training on color and digital black and white controllers
- Analyze existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods
5
Skills For Senior Service Consultant Resume
- Good understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support
- Experience of working closely with business on IT-enabled transformations
- Hands-on experience with Oracle 11g and 12g, Unix/Linux scripting, PLSQL,
- Previous experience working with multiple complex computer
- Experience with working towards targets and set KPI's in a team base environment
- Experience with one or more scripting language
- Hands-on experience producing meaningful insights from large amounts of data
6
Skills For Human Capital Management Service Consultant Resume
- Experience with working towards targets and set KPIs in a team based environment
- Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people
- Proven Mandarin/Cantonese speaking knowledge
- Demonstrate genuine concern in identifying the complete financial needs of customers
- Builds strong working relationships with Owner/Operators based on trust and mutual accountability to help drive results
- Good understanding of sFTP and PGP encryption
- Technical background/experience from printed circuit board manufacturing is required
7
Skills For IT Service Consultant, Labware Resume
- Experience with Mobile technology and data analytics
- Provide exceptional customer experience through quality interactions with customers
- Experience with Managed Document Services (MDS) or Managed Print Services (MPS)
- Scripting experience with Python or PowerShell
- Financial or Insurance Industry experience highly desirable
- Able to operate and drive a motor vehicle
8
Skills For IT Service Consultant Resume
- Experience with large strategic implementations and providing customer satisfaction
- Mandatory experience in the Feed area
- Experience of systems/software development methodologies & ability to select appropriate one to meet objectives
- Experience in Oracle Agile PLM
- Bachelors of Science in Chemistry, Engineering, or Applied Science, or equivalent experience required
9
Skills For Claims Service Consultant Resume
- Experience/knowledge of optimization and improvements of existing workflows
- Strongly Desired: ability to read and interpret architectural drawings
- Business/industry experience
- Experience with multiple hypervisors
- Prioritize and perform multiple tasks in a time-constrained environment needed
- Experience in Microsoft applications such as word, excel and e-mail
- Providing input on new products and services based on changing marketplace requirements
- Lending capabilities - home lending level
- Differentiating Fidelity’s products and services with high impact customized responses to client inquiries
10
Skills For Application Provisioning Service Consultant Resume
- Staying current with benefits plan trends through client/consultant contact, trade press, and technical publications
- Interacting with clients to determine business and system specifications
- Working knowledge of Excel is very desirable
- Understanding of components of the Enterprise Architecture & ability to identify innovative ways to leverage architecture to add value to GSK
- Understanding of Customer Service ethics and practices
- Uncovering & cultivating sales growth opportunities
- Physical requirements: standing, sitting and working with computer, bending/filing, and lifting
- Physical requirements: standing, sitting and working with computer, bending, driving and light lifting
- Knowledge of polymer processing, compounding, molding, and physical property measurements
List of Typical Responsibilities For a Service Consultant Resume
1
Responsibilities For Professional Service Consultant Resume
- Work in conjunction with Sales team as a key business partner with an in depth understanding of assigned Sales Consultants’ expectations, challenges, and opportunities as well as assigned dealerships processes and expectations
- Strong organizational and communication skills (oral and written communication); effectively able to articulate ideas
- Strong computer skills, with proficiency with Lotus Notes, MS Office products and basic statistical analysis
- Experience in Hyper Converged Infrastructure (ie. Nutanix) appliance implementaion, design and deployment skills is highly desirable
- Experienced IT professional – experience of a background in both projects and Technical Management
- System Management related skills, eg. IPMI/SNMP
- Experience with hardware and software validation of J1939 communication devices
2
Responsibilities For Associate Service Consultant Resume
- MS Office Suite: Intermediate skills in Word, Excel, and PowerPoint
- Experience in ETL systems (Informatica), creating (and monitoring) new workflows, supporting integrations, administration
- Own the customer experience (internal or external) from the phone call, including timely resolution of Service Requests
- Prioritize and manage work to consistently meet exceed production and customer satisfaction metrics
- Investigate and resolve invalids: scopes with instrument histories that have incorrect model serial numbers and instrument ownership
- Experience with Red Hat Enterprise Linux system security, system deployment, and system administration
- Demonstrated teamwork, initiative and the ability to accomplish tasks independently with minimal direction
3
Responsibilities For Technical Service Consultant Resume
- Stage-Gate Product Development process experience and innovative
- Experience on Server Virtualization like Vmware, Hyper-V and KVM
- Experience in Linux (ie. Suse & RHEL)
- Experience in SAP HANA appliance implementaion, design and deployment is highly desirable
- Good knowledge of Visio, Excel and PowerPoint
- Experience to build relationships at all levels of the Organization
- Online, retail or B2C sales experience
- Experience in Microsoft Outlook, Excel, Word, Project and PowerPoint
4
Responsibilities For Field Service Consultant Resume
- Excellent written & spoken English and Cantonese; conversant in Putonghua
- Identify, prioritise and plan work to ensure that agreed deadlines and levels of service are met
- Experience with Linux and Windows basic administration
- Broad IT, business systems analysis, or related experience
- Builds strong working relationships with Owner/Operators based on trust and mutual accountability
5
Responsibilities For Senior Service Consultant Resume
- Understanding of Mutual Fund industry, including Trading, Networking, Transfers and Omnibus processing
- Pricing, A/R and inventory analytics
- Developing new solutions and improving and extending existing ones
- Identifying and raising possible improvements in your daily work to keep providing superior service to our customers
- Be accountable for technical evaluations, testing, packaging and supporting the in scope services, solutions, tools, and related software
- Manage product conversions (stocking requirements, pricing accuracy, conversion timing, etc.)
- Assembly of various marketing and meeting materials used in customer enrollment, finalist and stewardship meetings
- Contribute to a learning environment by providing direct feedback for customer service standards and policies
6
Responsibilities For Human Capital Management Service Consultant Resume
- Assist the Product Owners and Service Architect in strategy planning and maintaining service roadmaps
- Drive efficiency through pallet architecture optimization, load leveling, and sourcing analysis
- Responsible for delivering service according to agreed SLAs,
- Exceptional training and ongoing career development
- Determine and work with ‘at risk’ accounts, partner with Sales and Dealers to provide Merchandising Action Plans to retain business
- Coaching peers on processes, procedures and issue resolution. Accountable for process documentation and assists with the training of staff. Responsible for metrics tracking, data analysis, process mapping and process improvement
- Identify and track key success metrics (e.g., adoption, usage, first try resolution and customer satisfaction) for each digital application and utilizing each application’s metrics to make informed decisions
7
Responsibilities For IT Service Consultant, Labware Resume
- Determine and work with ‘at risk’ accounts, consulting with dealership clients and partnering with Sales to retain business
- Manage the technical relationship with the distributor; provide information and training to distributors for AkzoNobel’s products
- Work with the account team to build solid strategic relationships with industry leading customers by providing technical expertise through the promotion of AkzoNobel’s products and the creation and delivery of custom service offerings
- Utilize technology and troubleshooting skills to identify and propose improvements to help improve and optimize customer application of AkzoNobel’s products
- Establish a network across AkzoNobel’s technical organizations in order to identify technologies that are potentially relevant to AkzoNobel’s customers
8
Responsibilities For IT Service Consultant Resume
- Work across all functional areas representing the Voice of Customer (VOC) to enhance the customer experience
- Displays or demonstrates product, using samples or catalog, and emphasizes salable features and benefits
- Progressive business to business selling experience
- Provide exceptional problem resolution by implementing solutions to dealerships’ needs
- Update the service order and, notify the appropriate personnel to launch the repair after receiving approval
9
Responsibilities For Claims Service Consultant Resume
- Act in accordance with the customer s request, including the return of an instrument that is not repaired, if necessary
- Identify appropriate trade in opportunities and communicate with the Sales Rep according to policy
- Support Service Marketing with regard to the Quality campaign, service contract sales, and other efforts to return customers to Olympus
- Coordinate investigations to ensure timely analysis, coding and repair of scopes
- Actively stay abreast of the latest trends, advances and best practices within your chosen profession and bring those lessons to bear on all work products
10
Responsibilities For Application Provisioning Service Consultant Resume
- Provide peer coaching and support to other associates and agents, as needed
- Working in an RDBMS (database) environment
- Provide training when requested for Cardinal Health offerings and processes such as Cardinal.com
- Knowledge on Cloud Computing (Azure Stack, Openstack) is desirable
- Access various systems to process data and analyze this to facilitate decision making
- Knowledge of hotel Front Office operating procedures
- Platform and Environment Capacity & Limits monitoring,
- KPI and Service review reporting,
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