Senior Operations Analyst Resume Sample
Amari Fahey
34788 Odell Knolls,
Philadelphia,
PA
+1 (555) 662 7271
Work Experience
Senior Operations Analyst
11/2015
-
PRESENT
Houston, TX
- Ensure site and application performance and service levels are maintained
- Confirm 24 x 7 support is available, including the coordination of recovery efforts
- Assess and minimize impacts of planned system changes
- Work with various internal and external business partners and/or vendors to participate in enhancements, project releases or new initiatives including the review and validation of certification / pilot and implementation plans
- Daily trade verification and position settlement with trading counterparties, including discrepancy tracking and resolution
- Provide support for other Wholesale Operations, Risk and Commercial trading activities in support of the monthly financial close process
- Build an understanding of the customer/client needs/expectations within area of accountability
- Collaborate with co-workers to resolve internal and external customer/client issues
- Determine personal actions needed to satisfy a customer/client requirement
Gwim Senior Operations Analyst
09/2011
-
09/2015
Phoenix, AZ
- Day-to-day managing of the team, keeping the deadlines agreed in agreement signed with business partners
- Monitoring the effectiveness ratios of individual team members and the team
- Identifying the risks and their control within subjected processes/areas
- Ensuring the highest level of quality and effectiveness of executed processes and acting in line with regulatory guidelines and Citi policies
- Understanding relationships between different teams in the department
- Understanding business links and relationships between teams in end-to-end process
- Maintaining high effectiveness of cooperation between the teams within the department
Task Manager / Senior Operations Analyst
03/2008
-
06/2011
Houston, TX
- Knowledge and understanding of rules and principles of Citi’s organizational culture
- Ensuring smooth cooperation with other departments in the bank
- Preparing reports & statistics for client’s and manager’s use
- Managing the process of identification & elimination of gaps and risks
- Identifying inefficiencies in the BAU process and designing changes in relevant areas
- Supervising the creation and update of procedures, according to Citi standards
- Participating in various projects within the department
- Taking part in internal and external audits
Education
University of Minnesota, Morris
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Good understanding of the business context of cheque imaging applications –Familiarity with upstream and downstream interfacing applications (nature of their business, cut-off times, file layouts) to understand impact
- Advanced personal computer skills including spreadsheet, and other relevant applications; demonstrated skills in working with cost accounting software packages
- An affinity for systems thinking and continuous improvement, and experience leading/managing cross-functional projects with strong analytical skills
- Strong analytical skills and previous experience in improving and developing processes is essential
- Strong organizational skills, including the ability to prioritize personal workload
- Financial Services or Customer Services Experience Excellent interpersonal and oral/written communication skills
- Excellent organizational, problem-solving and analytical skills together with a strong attention to detail
How to write Senior Operations Analyst Resume
Senior Operations Analyst role is responsible for analytical, excel, interpersonal, organizational, advanced, microsoft, business, analysis, organization, technical.
To write great resume for senior operations analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Operations Analyst Resume
The section contact information is important in your senior operations analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Operations Analyst Resume
The section work experience is an essential part of your senior operations analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior operations analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior operations analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Operations Analyst resume experience can include:
- Strong Analytical and Quantitative skills with proven problem solving and decision making skills
- Analytical Skills - Capable of thinking logically and possess strong research skills to address moderately complex situations
- Strong interpersonal skills and the ability to deal effectively with a variety of personnel
- Good verbal and written communication skills to converse effectively with both external clients and internal associates within Bank of America Merrill Lynch
- Strong leadership and individual contributor skills and able to effectively utilize available tools and resources to execute tasks based on various deadlines
- Strong communication and interpersonal skills to instill trust, ensure accountability and effectively collaborate
Education on a Senior Operations Analyst Resume
Make sure to make education a priority on your senior operations analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior operations analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Operations Analyst Resume
When listing skills on your senior operations analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior operations analyst skills:
- Proven skills in successfully coordinating and completing multiple priorities
- Strong written and verbal communication skills in order to perform in a proactive and effective manner across all levels of the organization
- Demonstrated ability to manage multiple assignments simultaneously and have strong organizational skills
- Strong computer skills including Microsoft Office Applications; including Excel (filter, sort, v-look, chart, graphs, pivots )and PowerPoint (create/present)
- Excellent planning, organizational, and problem-solving skills
- Strong service skills in dealing with branch office
List of Typical Experience For a Senior Operations Analyst Resume
1
Experience For Gwim Senior Operations Analyst Resume
- Strong interpersonal, organisational and communication skills – including excellent bilingual skills
- Strong communication skills and ability to work effectively with a global team are critical
- Excellent PowerPoint skills and strong knowledge of MS Excel and Word
- Strong time management skills, ability to prioritize tasks, and multi-task
- Strong analytical, organizational & decision making skills
2
Experience For GDC Senior Operations Analyst Resume
- Desired skills include 2-3 years experience with loan documents
- Excellent communication skills; ability to interact with various band levels
- Project Experience - Prior experience developing business requirements, test scripts, project plans and conducting user acceptance testing
- Excellent written and verbal communication skills, including the ability to communicate analytics and analytical insights to a non-technical audience
- Good excel skills would be advantageous
- Possess strong analytical and calculating skills
3
Experience For Task Manager / Senior Operations Analyst Resume
- Strong verbal, written, and interpersonal skills with ability to drive conversations, achieve collective goals, and build relationships
- Strong verbal, written communication and creative problem-solving skills
- Possess strong analytical, communication, and organizational skills, and be detail oriented, to provide on-going support in the contract management space
- Excellent communication skills; able to communicate at all levels of the organization
- Demonstrated communication and analytical skills sufficient develop and convey complex ideas and concepts to client management and executives
- Excellent verbal and written communication and interpersonal skills; ability to build relationships
- Strong communication skills and ability to intelligently interface with individuals at all levels of the business organization
4
Experience For MB Senior Operations Analyst Resume
- Technical operations/support experience with proven knowledge of and experience working with ITIL framework
- Proven SAP and Business Intelligence data skills
- · Strong IT skills
- Excellent analytical, interpretation and presentational skills and fluent with Microsoft Office, particularly Excel
- Excellent communication and interpersonal skills, with sound judgement across a range of complex and diverse issues
5
Experience For Senior Operations Analyst, Operations Resume
- Highly articulate with excellent verbal and written communication skills; and
- Excellent Communication and Business Management skills
- Strong analytical, logical and organization skills
- Good experience and understanding of top day and/or next day clearing processes from a Clearing Member perspective
- Assist Operations in processing when needed due to volume and/or staffing shortages; expect processing skills are in line with Senior Levels
6
Experience For Senior Operations Analyst, Mission Control Resume
- Pro-active self-starter / can do attitude / analytical / problem solving skills
- Exceptional communication, both verbal and writing, skills
- Solid project work experience
- Teamwork - Effectively collaborate with co-workers and business partners while performing investigations and responding to confirmed fraud incidents
- Superior communication and client support skills are required
- Effectively and efficiently act as data escalation point of contact for senior business leaders
- Partner effectively with colleagues to drive consistent and rigorous operational risk management practices and controls
7
Experience For Associate, Senior Operations Analyst, GTO Resume
- Prior Merrill Lynch experience desired
- Call center customer service experience with excellent service metrics
- Strong Microsoft Office experience, especially in Excel and Access
- Work with decentralized and diverse technical teams, effectively driving solution adoption and acceptance
- Intermediate Excel skills (Pivot Tables, VLookups)
8
Experience For Mlsn AI Senior Operations Analyst Resume
- Uses experience, research and analysis to translate business requirements into creative, innovative, and effective solutions
- Effectively presents well organized information to small groups
- Team player with a strong inter-personal skill and leadership
- Train support team on various skills needed
- Experience with AS400/JD Edwards operations and end user experience
9
Experience For Senior Operations Analyst Building Services Resume
- Able to effectively navigate in Microsoft Outlook, Excel and Word
- Have strong people management experience
- Have exceptional communication skills
- Apply sound control processes into daily processes to effectively identify, assess, and manage risk
- MS Office Suite with extensive Project, Excel, Access and PowerPoint Skills
- Provide data validation and governance for all services projects (Project set-up and Completion, Weekly validation of revenue backlog and Utilization)
- Excellent Microsoft Office experience, especially in Excel and Access
- Intermediate - Excel, PowerPoint, SharePoint, VISIO skills
10
Experience For Client Onboarding, Senior Operations Analyst Resume
- Able to effectively handle escalated client situations and complaints when they arise
- Work effectively as part of team to solve complex organizational problems
- Strong numeracy and excellent attention to detail
- Advanced Excel skills (Macro creation/implementation)
- Proficiency in MS Office Suite, Outlook and Intermediate to Advanced Excel skills
List of Typical Skills For a Senior Operations Analyst Resume
1
Skills For Gwim Senior Operations Analyst Resume
- Concentrated focus, yet the ability to work on multiple competing priorities and switch tasks based on priority effectively
- Experience participating in fast-paced and dynamic projects. Solid organizational and project management skills
- Operational control, business process and/or business analysis experience with strong analytical and problem solving skills
- Excellent presentation skills (including oral and written) and ability to create meaningful management reporting
- Possesses strong analytical, decision making, problem solving skills, and has the ability to take a conceptual view of situations
- Uses project management skills for planning and executing priorities
- Excellent analytical skills; including expertise in Excel as well as other reporting platforms
- Effective planning and organizational, conceptual and logical problem solving skills
- Solid mathematical, analytical and problem solving skills
2
Skills For GDC Senior Operations Analyst Resume
- Exhibits good judgment and decision making skills
- Strong research, analysis, and decision-making skills
- Fluent Japanese speaker, possessing excellent verbal and written communication skills
- Good interpersonal skills to enable networking both internally and externally to Arm
- Strong problem-solving skills with keen ability to support decisions with data
- Highly organized with excellent follow-up and tracking skills
- Prior experience with auditing and cross functional experience
- Strong communication skills both client facing and internally across the global platform
3
Skills For Task Manager / Senior Operations Analyst Resume
- Demonstrates leadership skills and the ability to develop and mentor team members capable of supporting future growth
- Strong organizational, presentation and requirements gathering skills required
- Good communication and interpersonal skills. Ability to interact with diverse technical and non-technical groups, spanning organizational levels
- Strong analytical reporting and presentation skills
- Good facilitation, change management, interpersonal and problem-solving skills required
4
Skills For MB Senior Operations Analyst Resume
- Strong technical skills and understanding of application level interfaces, MQ, IMS, WCCoE etc
- Proven analytical skills sets; translating data into actions
- Strong interpersonal skills and business sense for building relationships across all levels of a matrixed organization
- Strong written communication skills using MSOffice
- Solid computer skills and web navigation, including Microsoft Word, Outlook and Excel
- Strong interpersonal skills to enable networking in a dynamic global team/organization
- Strong analytical skills - This role requires the ability to create the appropriate system logic associated to various Item Processing exception scenarios
5
Skills For Senior Operations Analyst, Operations Resume
- Proven abilities and highly skilled in a Customer Service environment - 1 year experience
- Excellent interpersonal skills and ability to build relationships with business and technology partners
- Positive role model/outlook, effective communication skills, work independently, follows through on assignments
- Excellent written and verbal customer service skills to service our customer and supplier relationships
- Critical thinking and analytical skills. A very strong problem solver
- Work in a team setting with strong communication and interpersonal skills
6
Skills For Senior Operations Analyst, Mission Control Resume
- Strong organizational, time management and client service skills
- Excellent interpersonal, verbal/written communication skills and ability to adapt to varied audiences
- Strong technical skills with Microsoft office applications, proficiency in Excel required
- Strong computer skills, highly organized, teamwork
- Outstanding interpersonal skills with the ability to reach across organization to successfully resolve requests/inquiries
- Communicate effectively with stakeholders regarding reporting, analysis, and assist with operational understanding of how to use the data
- · Some basic level of accounting skills and understanding of revenue recognition
- Demonstrate excellent judgment in making independent decisions and performing tasks
- Continually develops and maintains a working knowledge of internal policies and procedures to effectively assist all Institutional Banking clients
7
Skills For Associate, Senior Operations Analyst, GTO Resume
- Sufficient interactive skills explaining and interpreting technical facts and concepts
- Proven experience gathering and translating feedback into actionable items to address the needs of ATC across departments or business units
- Organizational and problem-solving skills, a can-do attitude, and the ability to learn quickly and adjust to changing requirements are essential
- Technical skills, sharing knowledge through communication and documentation and training members of the team
- Superior skills using MS Office applications including Excel, Word, PowerPoint and Access
- Positive interpersonal skills, including the ability to establish and maintain collaborative, courteous working relationships with others
- Internal customer orientation and great problem-solving skills required
- Able to multitask with effective time management, organization, and planning skill
8
Skills For Mlsn AI Senior Operations Analyst Resume
- Proven ability with strong technical understanding and the ability to apply knowledge to understand new technical concepts
- A track record demonstrating an ability to integrate and work effectively with internal departments as well as external organizations to achieve results
- Proven ability to set and deliver upon priorities within a busy, shifting environment
- Proven ability to set and deliver upon priorities within busy, shifting environment
- Mastery of multi-Window data base skills; Microsoft Office applications, including Outlook, Word, and Excel
9
Skills For Senior Operations Analyst Building Services Resume
- Build strong and effective relationships with cross-functional partners by understanding their needs and goals
- Detail oriented and exemplary planning skills required and ability to handle multiple tasks simultaneously
- Problem identification and problem solving skills are critical
- Python and R programming skills
- Proven history in effective problem solving to resolution
- Effectively presenting analysis findings and recommendations to senior management
10
Skills For Client Onboarding, Senior Operations Analyst Resume
- Promotes effective team communication and strong working relationships
- Superior Microsoft Excel, analytical, and problem solving skills
- Advanced Analytical and data management skills (excel usage, Bloomberg, Macro writing and Database Queries)
- Intermediate knowledge of the following applications and skills: Fiserv Premier product suite, WireXchange, Six Sigma, LEAN Process
- Demonstrated understanding of community priorities, needs, and workflow
- Demonstrated experience in one of the following areas: Computer Network Forensics, Network Administration, Computer Security, or large-scale data analysis
- Personal Influence and negotiation skills
- High level of Excel skills – data analysis, presentation of operational and financial information
List of Typical Responsibilities For a Senior Operations Analyst Resume
1
Responsibilities For Gwim Senior Operations Analyst Resume
- Strong client service, communication, and relationship-building skills required
- Excellent project management, interpersonal and organizational skills
- Call routing, including skills based, multi-site, and CTI
- Strong business acumen, with proven ability in data analysis, workforce modeling and data visualizations
- Related finance or business analysis experience with at least 3 years of experience working in the DoD
- Prior experience processing either Managed Care or Medicaid rebates
- Prior experience in the brokerage industry
2
Responsibilities For GDC Senior Operations Analyst Resume
- Demonstrated experience leading and influencing across a complex, global matrix organization
- Excellent communication and customer service skill
- Programming experience: intermediate SQL and scripting language such as Python
- Helping drive IT initiatives that enhance applications, automate manual processes, optimize investments and improve end-user experience
- Trading and market experience is desired
- Move between monitoring and troubleshooting ongoing outbound campaigns and strategic planning of telephony priorities
3
Responsibilities For Task Manager / Senior Operations Analyst Resume
- Coordinates and consolidates capital spending reporting globally for monthly actual results and for planning and forecasting purposes
- Expert understanding of all brokerage, banking, online and credit card products along with a strong understanding of the financial services industry
- Expert understanding of all brokerage, banking, and credit card products along with a strong understanding of the financial services industry
- Experience with EMR and other HIT reporting, and collating/aggregating data from disparate data sources
- Work closely with Engineering groups to ensure that project benefit assumptions are valid and reasonably reflect current plant operating plans
- Previous experience in clearing services in the ETD area of a GCM or Investment Bank is essential- preferably covering ICE markets
- Have experience of producing and presenting MI at exec level
- Experience utilizing relational databases and reporting tools, like Crystal Reports, Business Objects, etc
- Have solid understanding of operations and production environments and can thrive in a fast-paced, constantly evolving, high volume environment
4
Responsibilities For MB Senior Operations Analyst Resume
- · Demonstrated history of achieving continuous improvement of business/planning processes
- Proactively partners with others to achieve work goals; seeks common ground when dealing with different points of view and competing priorities
- Experience in acquiring and analyzing data within large multi-system enterprise environments
- Experience creating and automating technical solutions to manipulate large data sets
- Prioritize, and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects
5
Responsibilities For Senior Operations Analyst, Operations Resume
- Previous experience driving business technology supporting Contact Center Operations
- Quickly change priorities, work to short deadlines, and coordinate projects with overlapping and/or simultaneously occurring time frames
- Proven success with developing new ideas and following them through to completion
- Experience of gathering actionable customer insight and translating it into material that can be used to make business decisions with ROI and cost perspective
- Collaborative, dedicated, creative, with a self-starter approach and willing to drive issues through to conclusion as well as excellent problem-solving ability
- Applied experience in quantitative/predictive modeling using techniques such as time series and regression analysis
- Experience in Financial Planning and Analysis and/or Operational Planning and Analysis-
- Experience in Financial Planning and Analysis and/or Operational Planning and Analysis
6
Responsibilities For Senior Operations Analyst, Mission Control Resume
- Experience with working with Branch Offices including Financial Advisors, Client Associates, and their Office Management Team
- Accountable to work with multiple lines of business to prioritize work plan, release/deployment, and ongoing production maintenance activities
- Incorporate standard functionality, search features, toggles, etc. to all communication ensuring a positive end user experience
- Accounting/finance/business experience
- Experience of ICE’s Clearing Platform (PTMS, ECS) is advantageous
- Previous contact center experience taking escalated calls
- Be experienced in managing change
- Experience conducting external research on industry benchmarks, workforce demographic trends and company best practices
7
Responsibilities For Associate, Senior Operations Analyst, GTO Resume
- Experience using data visualization software, like Tableau, Domo, Microsoft BI, etc
- Credit reporting operations experience
- About 8-10 years banking experience in Operations
- Strong understanding for Korean regulation / law to cover the relevant products
- · Proven decision making capabilities
- Continually seek opportunities to enhance the effectiveness of all business actions; identifying creative ways to complete and enhance work
- Adapts to shifting priorities and challenges; acts on and supports new ideas and work process improvements
- Related experience in operations reporting and analytic capacity
- Demonstrated success defining process and system architecture to enable business model transformation
8
Responsibilities For Mlsn AI Senior Operations Analyst Resume
- Demonstrated success diagnosing technical issues that affect service continuity and data quality
- Previous experience working on SaaS applications/platforms, SQL, BI tools, or Salesforce
- Financial services experience (i.e. Brokerage, Banking, Insurance)
- 5+ experience including assignments in multiple business or technical areas
- Good understanding of the order management flow in an enterprise software business
- Proven track record in preparing operational analyses and business plans
9
Responsibilities For Senior Operations Analyst Building Services Resume
- Experience in project management, including practices, techniques and tools
- Strong understanding of financial, research and operations systems
- Demonstrate ownership and sense of urgency in resolving inquiries and issues
- Responsible to work with the business unit(s) with priority setting for maintenance releases
- Forward thinking, self-motivated, good work ethics
10
Responsibilities For Client Onboarding, Senior Operations Analyst Resume
- Manage multiple priorities and to bring abnormalities to management for review
- Previous experience working independently with Business Objects to write, design, and deliver complex reports
- Anticipate needs and balance multiple tasks with changing priorities
- Demonstrated ability to understand and comply with applicable Company operating procedures, processes, policies, and tasks
- Experience with handling customer escalations
- Applied experience with machine learning
- Maintain effective working relationships with both internal and external parties
- Good understanding of equity, fixed income and cash investments
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