Senior Manager Services Resume Sample
Enrico Waelchi
5268 Cassin Viaduct,
Boston,
MA
+1 (555) 206 7874
Work Experience
Senior Managed Services Manager
03/2017
-
PRESENT
Philadelphia, PA
- Provides leadership and guidance to Investor Services Associates within GHFS
- Oversees the Penny Partnership Accounting System
- Works with VP of GHFS to onboard new clients
- Builds processes and procedures for Investor Services Department
- Acts as a project manager on new technology builds and service offerings
- Researches new laws in the United States and internationally that affects client servicing of GHFS
- Works with Investor Services Associates to ensure daily, weekly, and monthly deadlines are met
- Maintains upgrades and enhancements to the Partnership Accounting System
Senior Techforce Manager Provisioning Services
10/2011
-
12/2016
Los Angeles, CA
- Oversees Gemini’s AML/OFAC processes and procedures
- Comprehensive understanding of the organization’s service offerings and processes
- Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction
- Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR
- Assumes responsibility for the recruitment of qualified staff
- Works with team members on mutual goal setting, providing regular performance feedback and evaluation
- Services are delivered to clearly defined and agreed SLA’s
- Experience in a service/shared environment
- Proven track record of managing large teams
Senior Manager Provider Services
09/2006
-
08/2011
Houston, TX
- Oversee the Oasis and the Endpoint Services team in Palo Alto across all IT service offerings by managing the people, processes, and technologies making up an integrated support delivery model
- Cultivate an environment in which support staff act as trusted advisors who provide relevant and meaningful technical guidance on the best use of technology
- Represent End User Services at cross-functional IT and governance meetings
- Facilitate the creation of run-books and technical design documents for services delivered by the Endpoint team
- Train and lead staff on operation procedures for new products and initiatives
- Ensure technical alignment across projects in the EUS domain
- Knowledge in DevOps, Flow-based work environment and Product/Service Ownership.Operations (IT)
- Continued reduction in the $value of the Bank’s impaired assets
- Managing provisions within expectations such that there are no surprises
Education
Indiana University
2002 - 2006
Bachelor's Degree in Biomechanics
Professional Skills
- Strong written and verbal communication skills with the ability to effectively communicate in English in one-on-one, small group, and large group settings
- Strong project management skills with the demonstrated ability to successfully drive a project to it’s goal
- Strong communication skills (written and verbal) in interacting with external clients and internal partners within the Bank are essential
- Excellent service, communication, and organizational skills
- Effective prioritization skills and attention to detail
- Excellent analytical skills which allow for the ability to fully understand complex issues
- Courses in investigative, interviewing and negotiating skills
How to write Senior Manager Services Resume
Senior Manager Services role is responsible for training, analytical, shipping, retail, credit, securities, litigation, security, telecommunications, architecture.
To write great resume for senior manager services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Senior Manager Services Resume
The section contact information is important in your senior manager services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Senior Manager Services Resume
The section work experience is an essential part of your senior manager services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior manager services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior manager services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Senior Manager Services resume experience can include:
- Excellent standard of written and verbal presentation and communication skills
- Experience of implementation, service, project management with demonstrated success in all aspects of implementation/service process
- Exceptional leadership experience with strong track record of cultivating and developing talent
- Experience overseeing formal planning, tracking, and reporting on project and staff performance
- Experience as an engineer and/or Engineering Manager building tools or services for developers
- Experience managing account escalations
Education on a Senior Manager Services Resume
Make sure to make education a priority on your senior manager services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior manager services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Senior Manager Services Resume
When listing skills on your senior manager services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical senior manager services skills:
- Strong ability to prioritize and manage multiple competing needs at once
- Develop managers to achieve goals and objectives by coaching to skills and behaviours
- Effective project and resource management; proven ability to handle a broad range of clients and/or accounts
- Internal development to support your growth and enhance your skills
- Providing effective and relevant feedback with regard to specific areas of banking operations and promoting inter group reaction to unusual or rare events
- Solutions-selling experience in any one or all of the following areas: Medium Voltage / Low Voltage Equipment’s or Electrical Distribution projects
List of Typical Experience For a Senior Manager Services Resume
1
Experience For Senior Managed Services Manager Resume
- Compile and communicate all event requirements to various departments at Nassau Coliseum. Direct and delegate necessary responsibilities within the venue’s departments
- Fluency in the athenahealth service model and the market our clients operate in
- Experience of IT Governance, ITIL, PRINCE 2, TQM, Six Sigma, or other as required
- Evaluates and champions service experience innovation for our clients
- Conduct planning, staff, and operational meetings as required, ensuring smooth coordination of Guest Services activities throughout the Nassau Coliseum
2
Experience For Senior Techforce Manager Provisioning Services Resume
- Drive tangible and measurable improvements of key processes through the leadership, training and mentoring of a team of change agents
- Meet with Event Managers and clients to assist with planning events at Nassau Coliseum
- Proactively monitor service trends and identify training opportunities for Partner’s delivery teams
- Leads the AZ Personal Investor service team; managing a staff of 4 managers, 20 team leaders, and 250 crew
- Knowledge of key technical database/utilities like couchbase, kafka, Hbase, vertex, clustering, servers, etc. is preferable
3
Experience For Senior Manager, Lending Services Resume
- Manage, plan and coordinate aspects of airport operations for airports with large volumes of connecting passengers or related complexity
- Help our teams become smarter, faster, and better at what we do, while maintaining a laser focus on quality
- Oversee the Guest Services Information Center and its functions within the Nassau Coliseum
- Manage all reverse logistics, carrier-related issues, escalations, scorecards, QBR’s, etc
- Manage ASP’s to ensure customer and HTC internal requirements are fully met
- Manage and execute contracts with carriers and ASP’s to support reverse logistics operations
- Represent Partner’s needs in product development and participate in Roadmap process for assigned partners. Act as Partner Service Advocate in all WEX Health discussions driven by Client feedback, metric trending and operational efficiencies
- Keep current on best service practices in order to enhance Partner’s overall effectiveness
4
Experience For Senior Manager Provider Services Resume
- Support Partners’ work on procedural direction to maintain full compliance with system, regulatory and contractual obligations
- Applies knowledge of Cisco’s service business strategies to redesign processes for more effective operations. Influences best practices cross functionally
- BS/BA in IT, Computer Science, Engineering, Management, or other related area
- Advanced knowledge of IT systems and customer support operations management
- Communicate with & have influence at all organizational levels (internal & external)
- Advanced ability to lead infrastructure technology projects for enterprise endpoint (desktop/tablet/smartphones) hardware/ software upgrades
5
Experience For Senior Manager, OEM Services Resume
- Efficiently manage multiple initiatives simultaneously
- Budgetary Management and proposal development
- Provides guidance, training, and motivation as necessary to develop staff. Hires, evaluates, and counsels crew. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
- Develops a talent pipeline. Creates formal and informal processes to ensure crew potential is identified, cultivated, and maximized at the manager, team leader, and investment professional levels. Develops successors throughout the various lines in the group
- Sets departmental goals as well as shapes, leads, and implements strategic initiatives that support overall divisional goals. Provides direction and garners support to ensure continued progress of key objectives and results
- Familiar with basic elements of IT infrastructure services (active directory, networking, server, etc)
- Knowledge of key technical database/utilities like couchbase, kafka, Hbase, vertex, clustering, servers, etc
- Provide business insight in understanding the problem, structure and hypothesis
6
Experience For Senior Manager, X & Linux Services Resume
- Develops, maintains, and effectively manages working relationships with all appropriate internal partner groups, including Retail Strategy Services, Retail Client Operations, Flagship Services, Marketing, Human Resources, and all other stakeholder departments
- Maintains a thirst for learning, particularly in the area of investment acumen. Demonstrates that possessing a foundational knowledge of investing, an awareness of economic and political factors affecting the markets, and a mastery of relevant Vanguard products and services are key ingredients for success in the organization at any level
- Lead and inspire a support team dedicated to delivering a high quality technology experience
- Obtain appropriate securities principal registration or other professional designation within six months (Series 7 & 24)
- Facilitate the collaboration of staff in cross-functional activities, project delivery and process improvement initiatives
- Fluency in Spanish and/or Portuguese highly desirable
7
Experience For Senior IMC Managed Services Manager Location UK Wide Resume
- Review codes/architecture and provide business insights to the technology teams
- Oversee Client delivery of 1-3 projects
- Support Senior Leadership in strategy development
- Plan and direct a team of 7-10 for client project delivery
- Ensure quality control of outputs to client
- Provide adequate Project, Client & Team Management
8
Experience For Senior Partner Services Manager Resume
- Ensure adherence to policies, procedures, standards and compliance
- Support Business Development Activities as Technical Experts
- Delivery of output with adequate quality control
- Ensure the safety and efficiency of facets of station operations; oversee coordination between airport operations functions and with other company divisions and airport staff and authorities
- Manage internal relationships (other stations and company divisions) and external relationships (vendors, other airlines, airport staff and federal, state and county agencies) to ensure the long-term health of these relationships and the successful resolution of systemic issues
- Set and communicate short- and medium-term plans, goals and priorities for airport operations
- Serve as an escalation point of contact in matters where additional customer service and/or intervention is required
- Establish, implement and oversee Service Standards for station personnel to ensure that the needs of the public are served in accordance to superior levels of service and ensure compliance with company policies and procedures
9
Experience For Senior Manager of VDC Services Resume
- Backstop airport operations managers during unexpected staffing shortfalls or when needed to manage large scale irregular operations
- Oversee and develop change agents who are responsible for the successful implementation of process and automation improvement projects
- Drive measurable end use productivity tools adoptions
- Be accountable for the performance and results of cross-functional IT operational and service process improvement projects
- Assist in define core change agent teams, process and technology strategy for operations
- Aggressively works through policy and procedure to achieve results on time and within budget
- Multi-task and manage multiple projects in addition to core responsibilities
- Be honest, transparent, and genuine with our customers
10
Experience For Senior Manager, Investor Services Resume
- Work hard, but smart; balance work and life
- On call 24x7x365 and work late hours on an issue / crisis as needed
- Manage client and partner inquiries, concerns, or complaints and resolve matters promptly
- Lead the management of the process for the preparation and execution of security documents
- Assume responsibility for the unit’s adherence to the Bank’s Anti-Money Laundering program and Guidelines for Business Conduct and reporting any unusual occurrences or fraudulent activities
- Lead the management of the process for monitoring of accounts and services to ensure criteria set by the Bank’s adjudicating, auditing, and compliance units are met
- Analyze report data and identify positive and/or negative trends that require attention and authorizing reports as required
List of Typical Skills For a Senior Manager Services Resume
1
Skills For Senior Managed Services Manager Resume
- Reliable ownership and follow through skills
- Displays strong personal insight and has strong situational awareness and the ability to understand and manage multiple viewpoints to lead to the best outcome
- Experience managing managers, including first-time managers
- Work experience with majority involving security analysis and/or response
- Provide a luxury experience while engaging in every conversation with employees and guests
- Progressive management experience in a clinical laboratory environment
- Manage multiple and varied tasks with enthusiasm and to prioritize workload
- Demonstrated ability to lead change initiatives in a fast paced operational environment
2
Skills For Senior Techforce Manager Provisioning Services Resume
- Lead an investigative team in response to incidents by assessing risk, and providing effective oversight of investigations
- Educate bank employees on how to recognize indicators of fraud and other criminal attacks and ensure compliance with effective escalation in a timely manner
- Demonstrate positive leadership to teammates and represents self as a positive stakeholder in all situations
- Demonstrates ability to actively engage management and others with innovative ideas to enhance team’s overall performance
- BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience
- Leads by example and is seen as a trusted business advisor and a strong resource by clients and colleagues alike
- Experience in events, preferably sporting events, concerts, and game management and production
- Develop and maintain strong working relationships and partnerships with business stakeholders
3
Skills For Senior Manager, Lending Services Resume
- Experience in managing complex environments
- Strong understanding of desktop technologies, end user productivity applications and unified communications and collaboration services
- Solid understanding of desktop technologies, end user productivity applications and unified communications and collaboration services
- Demonstrated ability to communicate with and manage various levels within the organization
- Proven ability to identify opportunities to execute on strategic and tactical solutions
- Drive continuous improvement for end user experience, colleague satisfaction, and cost management
- Progressive experience in Information Technology management with focus on end user technologies and disciplines
- Experience with service management (ITIL)
4
Skills For Senior Manager Provider Services Resume
- Need to have a strong computer science & big data architecture background
- Ongoing reinvestment results in a vibrant and successful blend of merchants that keep our retail centers on the leading edge of consumer needs
- Providing business acumen in understanding the problem, structure and hypothesis
- Understanding of, and dedication to, continuous improvement of our processes and ourselves to support Athena’s mission
- A great opportunity to leave your “stamp” as we are undergoing a multiple of exciting and forward thinking initiatives
- Participate in team hiring initiatives through interviewing and assessing candidates
5
Skills For Senior Manager, OEM Services Resume
- Lead, coach and manage a team of operations managers, including managing performance and developing first-time managers
- Managing technology projects including desktop refresh, new technology deployment and program management in full IT lifecycle
- With forward-thinking retail and service mixes, each destination is meticulously planned to create an inviting atmosphere
- Regular contact with clients, auditors and 3rd party vendors regarding investor performance-related questions, reporting, audits etc
- Manage and develop direct reports through performance management, ongoing mentoring and career development
- Proactive, advanced problem-solving approach to team-specific and company-wide issues
- Aptitude for financial monitoring and efficiency assessment of projects
6
Skills For Senior Manager, X & Linux Services Resume
- The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Plan and manage the operational business including the maintenance of athletes’ data and feedback and the accomplishment of business projects
- Help plan and manage athletes’ visits in Portland in close cooperation with Athlete Services Laces, Sports Marketing and the respective BU
- Travel extensively during peak periods and regularly visit adidas sponsored athletes & teams as needed
- Thorough knowledge of airline procedures and FAA regulations regarding terminal and ramp operations, security and safety
- Travel is required up to 75% including domestic and international travel
7
Skills For Senior IMC Managed Services Manager Location UK Wide Resume
- Build consensus and facilitate resolutions through engaging both clients and other internal stakeholders
- Acquire a working knowledge of the Bank’s security and collateral documentation requirements
- Oversee document preparation and certification activities by ensuring security documents are prepared and executed in accordance with authorization
- Support manager career development planning activities and create succession plans for the unit
- Lead the implement training programs as they relate to the identification of prospective business and product knowledge
- Adhere to the BSC's inhouse lending limits as it applies to Overdraft and DPL excepitons
- Strong client-focused approach to work, ability to relate to key client personnel and KOL/Faculty in an assertive and professional manner, confident handling of difficult scenarios or client dissatisfaction
- Proven ability to train and develop people and undertake skills assessment, identifying business needs, creating development plans to address gaps, and resolving performance issues promptly and effectively
8
Skills For Senior Partner Services Manager Resume
- Excellent quality control (attention to detail, process application, consistency, and SOP adherence)
- A flexible approach with respect to work assignments
- Available to occasionally work weekends and evenings in order to meet deadlines
- Knowledge to review complex credit authorizations and collateral documentation
- Join us at our beautiful and modern Scotiabank Tahoe campus
- Keep up to date on fraud related issues, and work with external parties as required (e.g. police and other FI’s) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank
9
Skills For Senior Manager of VDC Services Resume
- Lead a team of SME’s in response to incidents by assessing risk, and providing effective oversight consultation services related to suspected criminal activity or securities related activities and validation of incidents
- Establish a two-way working relationship with peers to solicit their views on potential changes affecting their work and the identification of continuous improvement opportunities.
- In conjunction with In conjunction with S&I’s Protective Services and Tech Crime & Forensics, educate and create awareness to business lines and Bank staff globally on
- Lead the development of strategic global crime awareness initiatives, by developing appropriate strategies and plans to create awareness of current criminal trends, both organized and opportunistic
- Responsible for sharing and disseminating information and intelligence with key regional, national and global sources of information and work directly with law enforcement agencies to proactively develop strategies
- Responsible for ensuring that all reports accurately reflect the investigative findings and that recommendations made to the appropriate business line are clearly identified to ensure there is no continuance or reoccurrence and the overall risk is mitigated
- Detect criminal attacks against the Bank, its staff, customers, assets and programs through effective communication with key stakeholders and Executives through prevention/detection presentations and regular meetings
10
Skills For Senior Manager, Investor Services Resume
- Develop, manage and retain staff by creating a challenging and motivating work environment, appropriate training, performance assessments and career guidance
- Identify the presence of organized criminal activity by ensuring every investigation is thoroughly investigated and reported on
- Responsible for ensuring compliance with legal and regulatory requirements globally
- Lead the development and enhancement of processes associated for statement of work and requests for proposals (RFP) responses working with various teams
- Cultivate and manage the development of intelligence sources globally, with the objective of advancing the development of investigations to mitigate risk to the Bank
- Conduct investigations of the highest complexity
- Create, build and maintain a team environment and spirit that enhances both team and individual performance
- Courses in investigative practices, methods and enforcement strategies
List of Typical Responsibilities For a Senior Manager Services Resume
1
Responsibilities For Senior Managed Services Manager Resume
- Objective analytical skills
- Previous experience working in a fast-paced, high volume luxury environment
- At least three (3) years' of leadership experience within a hotel/casino environment
- Frequently re-establishes priorities based on the demands, criminal attacks and the risk of potential loss to the Scotiabank Group of Companies
- Knowledgeable of current security vulnerabilities and threats
2
Responsibilities For Senior Techforce Manager Provisioning Services Resume
- Analyze and understand pertinent financial data
- Accurate/sign off on document/funding ensuing all security and Conditions Precedent are met prior to loan funding, ensures authorized credits/drawdown are in place prior to set up and draw downs of any credit facility
- Multitask.Lead delivery, development and implementation of technology solutions for clients. Be an influential innovator with industry presence and deep experience to lead Research and Development (R&D) in developing reference architecture with ways to organize business lines and partnership development
- Be challenged.Be a persuasive subject matter expert, our win strategist, with deep knowledge and sales enablement qualities. Leading large deals in a consultative way that develops a very compelling win strategy to qualified deals. In addition, grow market share through strategic efforts on an industry level
- Experience investigating major financial crimes, including e-Crime and due diligence investigations
3
Responsibilities For Senior Manager, Lending Services Resume
- Situations can often be highly emotional/ stressful
- Knowledge of the Bank’s organizational structure, operational environment, systems and best practices – Thorough
- Current state operations
- Response – Investigation
- Technical Product Owner
- Identifying opportunities and constraints in the supply chain and preparing ‘what-if’ options and trade-off analysis for Inventory management and LoB decision making, for example: push out promotion or engineer re-trading/ clothing refresh; utilise alternative products and suppliers and use non-standard shipping e.g. expedite in the air freight
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