Schedule Analyst Resume Sample
Work Experience
- Establish projects Performance Measurement Baselines (PMBs) and coordinate the successful completion of Initial Baseline Reviews (IBRs).
- Involved in all planning and scheduling functions including the development, maintenance, resource loading, and analysis of integrated vendor/client schedules for engineering, procurement, and construction projects
- Participate in establishment of project coding in cooperation with estimating and planning. Convert the estimate into the control budget
- Establish and maintain project in the cost control database
- Produce clear and concise tabular cost reports and graphs. Generate cash flow reports as directed by Project Controls Manager
- Using data provided by Engineering Leads to establish engineering progress using industry standard EVM
- Line of Business (LoB) Weekly Plans (interval breakout of daily forecasts; used for offering necessary additional hours)
- Processing Schedule Desk emails (both requests and additional hours), Phone Calls and JARFs
- Identifies opportunities to further leverage existing technologies Analyze report results and makes recommendations for process improvement Training/Meeting/Presenting for agents and LoB Leadership
- Coaching, mentoring and developing other WFM employees
- High-level projects Training/Meeting/Presenting for other WFM employees Schedule Bids (creation, approval, bidding with agents and implementation; both Mandatory/Global and Optional)
- Advanced mathematical and analytical skills Advanced computer skills especially with Microsoft Office applications (MS Excel, MS Word, MS PowerPoint and MS Outlook knowledge)
- Create new Excel and Access spreadsheets/templates for analysis, reporting and information gathering 45 WPM keyboarding skills
- Solid verbal and written communication skills in person and over the telephone
- Prioritize projects and multi-task efficiently as well as effectively
- Work both in a group environment as well as individually Policy Documentation and Interpretation Professional demeanor at all times when in business environment Ability to maintain highly confidential information
- Develop and provide daily, weekly, and monthly reports as needed to provide insight on trends
- Coordinate departmental schedules in conjunction with Team Leads and Managers including Training, Team Meetings, Vacations, Overtime, etc. to maximize service levels effectiveness
- Maintain site rosters and provide weekly update to OM’s, TL’s, HR, and Site Leader
- Manage staff absences to ensure that all engagements are staffed as required
- Manage real time adherence and schedule compliance
- One year or more of previous experience in an inbound/outbound call center environment highly desirable
- Strong problem solving/resolution/decision-making skills, including the ability to quickly understand and analyze new information and situations
- Experience providing customer service via multiple methods (phone, e-mail, live chat, face-to-face, written correspondence, etc.) desired
Education
Professional Skills
- Strong communication skills, both written and verbal, as well as analytical and problem solving skills
- Demonstrated analytical skills, attention to detail and organizational skills
- Experience that demonstrates excellent knowledge of cost and scheduling; project management techniques and principles; and contract management
- Strong interpersonal skills with the ability to work independently and within a team environment and with multiple levels within the organization
- Experience in scheduling, planning and project controls with intermediate to senior level experience
- Experience with space systems, EM systems, OPIR systems, ground and space system acquisition, and systems engineering experience
- Demonstrated experience in call centre principles
How to write Schedule Analyst Resume
Schedule Analyst role is responsible for excel, software, integration, reporting, microsoft, analytical, powerpoint, training, database, security.
To write great resume for schedule analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Schedule Analyst Resume
The section contact information is important in your schedule analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Schedule Analyst Resume
The section work experience is an essential part of your schedule analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous schedule analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular schedule analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Schedule Analyst resume experience can include:
- Excellent written and verbal business communication skills with specific experience interacting with the following: long-form communication (i.e. emails) and social media platforms
- Relevant experience or the equivalent combination of education and experience
- Experience with scheduling tools, including Microsoft Project or Primavera and Microsoft Office, including Outlook, Word, Excel, and Access
- Experience creating integrated schedules encompassing design, manufacturing, equipment, and resource requirements
- Experience with scheduling and planning
- Experience with scheduling and planning
Education on a Schedule Analyst Resume
Make sure to make education a priority on your schedule analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your schedule analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Schedule Analyst Resume
When listing skills on your schedule analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical schedule analyst skills:
- Multiple site and subcontractor schedule integration experience. Strong interpersonal, communication, and presentation skills
- Effectively and efficiently works within time constraints and adjusts to changing circumstances
- Intermediate knowledge and skills required for this job
- Experience developing and / or maintaining integrated plans and schedules including using Open Plan Professional (OPP) or MS Project
- Experience in managing end-to-end forecasting and scheduling functions
- Process service requests and update all employee listings (to include Seating chart, team list, Training list, WORKFORCE personnel folders, and skilling list)
List of Typical Experience For a Schedule Analyst Resume
Experience For Senior Project Controls / Schedule Analyst Resume
- Coordinating and facilitating the front end planning and risk management processes on projects. Support and establish the project cost and schedule baselines via development of the Release Quality estimate and project schedule
- Experienced in influencing, persuading, communicating, challenging and negotiating
- Advise sales personnel on possible solutions with comparable networks for make-goods to minimize revenue loss
- Demonstrate superb follow through
- Expert using Primavera to create project plans and progress them using a pre-defined work breakdown structure
Experience For Project Controls / Schedule Analyst Resume
- Expert using Primavera to optimize the performance of a portfolio of projects and familiar with the issues that arise on projects and how to overcome them
- Knowledge of the typical projects that the client undertakes including their durations, issues, typical durations etc
- Expert understanding of how individual projects interact with each other as a result of the client outage plan
- Assists with the development of program plans and schedules, and coordinates with affected organizations, and documents work statements and resulting schedules
- Manage new hire setup including all aspects of agent set up in IEX, CMS and other applicable databases
- Compile various daily/weekly reports, including Daily Performance Analysis and Weekly Forecast vs. Actual Comparison
Experience For Cost & Schedule Analyst Resume
- Be responsible in maintaining schedule preferences
- Assist and support the preparation of project execution plans and project business cases
- Set up source systems as required and maintain alignment between source systems and project control systems throughout the project life cycle
- Set up and maintain a project library. Develop and/or maintain an electronic source for all project management/technical documents. Maintain the filing system of all project related documents. Track and set up the deliverable and sign-off process
- Data collection, progress measurement, performance assessment/forecasting on projects. Responsible for documenting and tracking all project risks and issues/action items
Experience For Cost Schedule Analyst Resume
- Prepare weekly/monthly project progress reports, identify actual and potential deviations from the approved cost and schedule baselines. Recommend corrective actions and measures
- Ensure approved change control processes are followed. Log and control change requests and change logs. Ensure all changes are documented, appropriately approved and auditable
- Maintain the accuracy of the current project cost and schedule plan. Reconcile the financial systems and project controls system. Ensure accurate status of cost and schedule updates and forecasts
- Interface with all stakeholders (both internal and external) to ensure project plans are accurately updated and maintained
- Obtain cost and schedule information and commitments from contractors. Monitor vendor cost and schedule performance against project plan and identify actual and potential discrepancies to Project Manager
- Ensure all contract documents reflect the requirements from the project plans on cost and schedule commitments
- Assist and support annual business plan and control budget development & analysis
- Assist in the development of materials for stakeholder presentations
- Reconciliation and final close out of source systems and project controls systems. Facilitate/assist in ensuring all administrative project close out tasks are completed, including filing of project documentation in the records repository
Experience For Integrated Master Schedule Analyst Resume
- Assist with continuous improvement of PMO and departmental project controls processes and procedures
- Create, input and post departmental schedules on a timely basis and ensure they optimize use of available staff
- Manage and track employee availabilities and time off requests
- Manage, track, and replace daily call ins
- Assist in managing requests for additional hours, address situations where employees are under-utilized based on their availability, and monitor assigned departments effective use of its budgeted hours
- Assist with analyzing relevant staffing data -- to include hire, working and termination statistics
Experience For Plan & Schedule Analyst Resume
- Work well in high-volume environment and multi-task
- Computer proficiency in Microsoft Office Products with an emphasis in Excel
- Research, review and provide data analytics around client schedules, sell out levels and dropped spots
- Provide proactive schedule guidance and direction to cross functional teams for markets, zones and networks that need attention
- Research root cause of dropped spots and revenue; make recommendations to recover revenue
- Act as Subject Matter Expert of key client schedules, revenue and placement nuances
Experience For Schedule Analyst, Senior Resume
- Analyze High Profile Opportunity placement to ensure client and market requirements are met
- Works on assignments that are semi-routine in nature but require occasional deviation from accepted practice
- Works on assignments that require some judgment within prescribed guidelines
- Interpret data and apply analytics to generated and created reports
- Deal with internal and external clients in a professional manner
- Manage multiple projects to meet target dates for delivery
Experience For Workforce Management Senior Schedule Analyst Resume
- Influence cross functionally for results
- Use personal computer and software applications and knowledge of and ability to work in Microsoft Excel, Word, Outlook, PowerPoint
- Enforce and adhere to timely delivery in a deadline driven environment
- Progress each project every month to ensure all projects are monitored for project controls in line with the monthly reporting cycle, checking accuracy and consistency of data, as well as supporting the end of year reconciliation process. As an example this includes the progression of client schedules in line with the Work Breakdown structure
- Accountable for using the schedule and previous forecast to challenge contractor costs and change orders to ensure that only the right and fair amount is being agreed to
- Ensure outage requirements are being agreed with the Independent System Operator and that linkages between individual projects are in place and managed to enable change impact assessments to take place
Experience For Schedule Analyst, Workforce Management Resume
- Accountable for ensuring schedule data is accurate to allow Project Controls to report milestones, planned value and earned value data, % completed on projects and project commentaries
- Provide expert technical input and define policy as to the best way of using the primavera tool to model projects e.g. interface milestones or links between activities, portfolio views etc
- Experience in project management, construction or schedule management or equivalent relevant experience
- Oversee and support the activities of other team members, providing advice and coaching as necessary
- Considerable proven experience and expert knowledge in schedule development and analysis including milestone management, critical path analysis, understanding of float and time risk allowance and earned value methodologies
- Demonstrate a high level of personal initiative, integrity and ability to interact with company personnel, contractors and regulatory representative
- Good knowledge of the environment in which Complex Capital Delivery operates. Examples of this include health & safety legislation, planning legislation including the process around article 7
Experience For Project Controls Schedule Analyst Resume
- Supports preparation, development and coordination of an integrated plan and schedule to meet program and / or project requirements
- Supports the integration of program plans and schedules, horizontally and vertically, across company functional, product groups, suppliers, and partners of moderate complexity
- Identifies and reports performance variances
- Participates in the review of proposed changes to the baseline
- Develop and integrate program plans and schedules, horizontally and vertically, across company functional, product groups, suppliers and partners
- Develop, coordinate, integrate, analyze and maintain integrated plans and schedules to meet program or project requirements
List of Typical Skills For a Schedule Analyst Resume
Skills For Senior Project Controls / Schedule Analyst Resume
- Effectively communicate with business leaders to set expectations and confirm business needs
- Previous experience in an engineering consulting environment would be considered an asset
- The position requires COBRA EV tool, IPMR/CPR Reporting and IBR, along with scheduling experience - MS Project
- Experience or coursework in engineering management, project management, operations, business management, industrial engineering or supply chain management
- Experience collaborating and working across teams
- Experience using database tools including Microsoft Office Applications
Skills For Project Controls / Schedule Analyst Resume
- Experience integrating and maintaining program level schedules
- Experience with establishing project management offices and establishing project controls practices
- Experience with training others on scheduling best practices
- Experience with supporting DoD weapon system acquisition programs
- Experience working in a fast paced, technical environment
- Experience with project/program planning activities and proposal schedules
- Experience and / or coursework in Engineering Management, Project Management, Operations, Business Management, or Supply Chain Management
- Experience with Microsoft Project 2007 (or higher) to include resource loading
Skills For Cost & Schedule Analyst Resume
- Experience working in a functional organizational structure, on multiple, simultaneous schedules, and with numerous stakeholders and business functions
- Experience with developing a resource-loaded schedule
- Experience with managing enterprise or integrated schedules
- Work autonomously or within a team, while managing multiple priorities and deadlines
- Review, analyze, and prioritize detailed schedule performance related issues / delinquencies using standard tools
- Demonstrated understanding of WFM processes within a contact center
- General experience using Microsoft Project and Kidasa Milestones Pro software
Skills For Cost Schedule Analyst Resume
- Experience in ECOSYS would be considered an asset
- Experience with the full suite of Microsoft Office applications
- Relevant experience with space and ground segments of DoD, and other Government space programs
- Previous Workforce Management/Analyst experience
- Previous call center experience required (multi-cite call center environment
- Developing, executing and evolving the RS Enterprise scheduling processes for the enterprise to support SMC/RS program and acquisition efforts
Skills For Integrated Master Schedule Analyst Resume
- Engineering or technical educational background is considered an asset
- Scheduling Professional (PMI-SP) Certification
- Working knowledge of schedule management best practices such as critical path methodology, schedule quality, and schedule execution metrics
- Continuously monitor inventory levels to avoid overselling and identify trends while providing a solution for inventory control
- Knowledge of basic advertising and marketing principles
- Support Executive-Level decisions by interpreting and presenting information in order to facilitate and integrate process and product improvements
- Overall scheduling and staffing coordination for contact center associates
Skills For Plan & Schedule Analyst Resume
- Interfaces with colleagues or functional partners outside own organization on a frequent basis, including sponsoring organization and/or industry partners
- Project Management Institute Scheduling Professional (PMI
- Project Management Institute Scheduling Professional (PMI–SP) Certification
- Earned Value Management or scheduling tool knowledge is required
- At least three years working as a claims scheduler, mainly on the side of a contractor but consultant/client-side exposure is an advantage
- Identifies and analyzes the program critical path and driving paths to schedule specific milestones
Skills For Schedule Analyst, Senior Resume
- Optimise schedules to adapt to changing business requirements
- Design and create complex, but efficient planning models
- Daily communication with assigned Divisional/Departmental management team and Human Resources management to ensure compliance with Park scheduling standards
- Review and analyze schedules to identify and implement opportunities to gain ongoing improvements in labor optimization tools
- Analyze client schedules and needs and provide decision making to best fulfill client schedules
Skills For Workforce Management Senior Schedule Analyst Resume
- Make decisions and solve problems while working within assigned deadlines
- Work in fast paced environment where demands and directions of work are changing
- Co-ordinate across a program of risk registers to identify generic risks across the portfolio and ensuring they are uploaded into Risk Management
- Identify downstream impacts and report’s findings to leadership for re-planning where appropriate. Negotiate and resolve complex issues as required
- Support customer in the strategic planning through data acquisition, critical analysis and report preparation
- Provide daily focus to Administrative / Reporting Team to ensure accuracy and deadline adherence
- Enter exceptions and out of office tracking such as vacation, holiday time, jury duty, etc
- Assist in the development of reports and processes to augment planning
- Responsible for working with managers on shift reassignments
Skills For Schedule Analyst, Workforce Management Resume
- Schedule and enter exceptions for pre-planned activities such as training, meetings and other company incentives
- Provide leadership and focus to existing team member to ensure departmental goals are achieved
- Extensive knowledge of applicable industry and/or academic practices and standards across a range of applications related to schedule planning
- Prepare drafts of memorandums and action item lists for project manager’s review/approval
- PMP, PMP-PI, Six Sigma, and AACEi certification would be considered an asset
Skills For Project Controls Schedule Analyst Resume
- Proficient with project management software tools (e.g. P6, Microsoft Project, SAP, EcoSys, PRISM)
- Project and/or Program Management training (Project Management Institute certification and/or Association for the Advancement of Cost Engineering certification desirable). PMP certification (Project Management Institution) or CCP (AACE) is an asset
- The ability to analyze, understand and formulate schedules, budgets and control procedures
- Proficiency with Microsoft Office, to include Excel, Word, and PowerPoint
- Proficient with project management software (not required but desired) and Microsoft Office applications (i.e., Word, Excel, PowerPoint) or ability and willingness to learn and become proficient with the Primavera P6 software tools
- Experience with developing resource-loaded schedules
- Experience with Microsoft Project version 2010 or later
- Experience with Kidasa Milestones Pro or One-Pager Pro
- Experience with Steelray Project Analyzer
List of Typical Responsibilities For a Schedule Analyst Resume
Responsibilities For Senior Project Controls / Schedule Analyst Resume
- Experience with complex or large projects
- Critically assess schedules and other project controls data and communicate priority findings to teams
- Experience with OPDEC Critical Path
- Experience with WBS Sched Pro
- Open Plan Professional (OPP) software and MS Project experience with Integrated Schedules and Logic networks
- Build highly effective schedules to meet customer demands and reduce business costs
- Produce metrics for plans and schedules for complex projects, programs, and change activities across the lifecycle of a program
- Identify, analyze and report performance variances to management
Responsibilities For Project Controls / Schedule Analyst Resume
- Perform schedule related risk and opportunity analysis on statements of work to assess schedule completeness and executability
- Identify and resolve critical path and network logic conflicts and present recommendations to leadership
- Responsible for maintaining detailed project schedules to facilitate on-time and efficient completion of projects by understanding how critical activities need to occur
- Work with Government Project Leads to gather data, track labor and project progress, and present schedule analysis
- Assess and report schedule risks and opportunities
- Identify major milestones, decision points, project lifecycle and other project events
- Maintain schedule change log and maintain configuration management of all schedule files
- Participate in internal process improvement teams
- Reports: Maintain and distribute reports provided to operations on a regular basis (daily/weekly/monthly or as needed)
Responsibilities For Cost & Schedule Analyst Resume
- Monitor weekly overtime usage and make adjustments to ensure limited use of overtime when not absolutely necessary
- Maintain system administration and documentation for multiple production and production support systems as they relate to Workforce support (i.e., IEX, CMS, etc.)
- Multi-task oriented and ability to work with little supervision
- Analyze exceptions to ensure proper shrinkages are planned and followed
- Work with other departments as needed to aid in the running of the contact center and to resolve issues effecting contact center associates relating to staffing
Responsibilities For Cost Schedule Analyst Resume
- Create ad-hoc reports for management as requested
- Handle resignations/terminations as they need to be completed in order for the weekly forecast run
- Maintain WFM software (IEX, CMS) includes setup of new associates, changes to department and supervisor, and removal of associates upon resignation/termination
- Generate work schedules accurately and timely
- Ensure official schedules are created at least 4 weeks in advance
Responsibilities For Integrated Master Schedule Analyst Resume
- Exercise judgment and make sound decisions in the absence of complete information
- Knowledge of IEX and CMS
- Easily communicate with associates and all levels of management
- Train new team members on job functions
- Creates and maintains schedules for project components/elements in an Integrated Master Schedule (IMS) and monitors cost/schedule baseline integrity
- Develops the detailed project schedule, the project critical path, and vertical traceability through all required elements and major milestones using MS Project
- Updates current schedule plans through the collection and analysis of schedule information and forecasted completion dates
Responsibilities For Plan & Schedule Analyst Resume
- Performs schedule analysis to ensure the schedule has accounted for all required elements, and that deliverable relationships are accurately defined, including slack analysis and the extraction of various schedule-related data (e.g. project receivable/deliverable data, baseline vs. actual activity count data, etc.)
- Contributes in the preparation of project /line schedule reviews and standard presentations, which include critical path analyses, schedule integrity assessment, schedule status inputs, preparation of slack tables required for monthly / quarterly reporting
- Identifies and communicates any anomalies in the schedule data, and works with the support of the project team to mitigate these issues
- Extensive understanding and wide application of principles, theories, concepts and techniques in project schedule development, Critical Path methodology, earned value, and the development of cost/schedule integration
- Works independently on important assignments and projects with only limited supervision, typically receiving only general instructions with all levels of program/project management, technical organizations, subcontractors, other NASA centers, and Sponsor
- Assess a situation or process, make recommendations and goals for improvement, develop a plan for implementation, gather inputs and buy-in for the approach, and perform change management
Responsibilities For Schedule Analyst, Senior Resume
- Influence clients and team to adjust approach and try new capabilities
- Knowledge of Earned Value and Earned Schedule concepts
- Knowledge of Polaris software or comparable Schedule Risk Analysis (SRA) tools
- Able to work autonomously with minimal supervision, as well as within a team/collaborative environment
- Be flexible, show initiative, be innovative, and deal with ambiguous and fast-paced situations
Responsibilities For Workforce Management Senior Schedule Analyst Resume
- Familiarity with development and fabrication of spacecraft subsystems and instruments
- Knowledge of project integration, schedule analysis, critical path analysis, and stakeholder processes
- Proactively plan the shrinkage activities to minimise business impact
- Influence stakeholders to ensure preference bands continue to meet forecast requirements
- Develop and maintain key relationships to deliver exceptional service to all customers and stakeholders
- Familiar with delay impact analysis methodologies and with window analysis processes
- Competitive salary for the region
Responsibilities For Schedule Analyst, Workforce Management Resume
- Accommodation (company provided village based), utilities and transport
- Choice of leave options with cost of travel included in the remuneration package
- Assists in the development of a time-phased budget and/or schedule to meet all contract and program objectives
- Collects and updates program performance data, prepares and analyzes historical and predictive measures, and reviews results and recommendations with program manager and program leads
- In a management or leadership role
- Interacting with prime contractors and SE&I Integrators to ensure that all system requirements are coordinated, scheduled and planned across the SMC/RS Enterprise
- Providing scheduling and planning support for all SMC/RS space, ground, operations, logistics, and sustainment elements to identify and support the management of risks, issues, interdependencies, identifying schedule disconnects and conflicts, and developing action plans for resolution