Sap Support Resume Sample
Adella Ryan
31077 Bartoletti Forest,
Philadelphia,
PA
+1 (555) 272 4205
Work Experience
SAP Support Specialist
12/2015
-
PRESENT
New York, NY
- Intermediate to Expert Competency in MS Office, Sharepoint and related productivity tools
- Intermediate to Expert Competency in the use of various collaborative technologies and ticket management systems (Salesforce, Footprints, GoToMeeting, etc.)
- Coordinate with internal teams the follow-up and update of the escalated calls
- Resolve incidents across the SAP platform & escalate when appropriate
- Ensure SLA’s are met
- Provides overall leadership to the effort required to protect the company’s data, tools and information systems
- AP Experience required
- Experience as a team lead or manager
- Maintain appropriate log of issues/queries as put forward by markets within helpdesk software
SAP Support Analyst
06/2013
-
10/2015
Dallas, TX
- Involvement in and expert in the Manufacturing Execution System
- Has general knowledge in other functions, such as Operations, Supply Chain, Procurement, FSQR, Maintenance, and Finance
- Be on-call for off-hour trouble shooting
- Support and provide process change in the business and plant
- Champion the changes within the plant to help make processes successful including the way we do things within SAP across multiple departments
- Train and teach process changes to employees to ensure the success of the plant including the use of SAP and how it works within operations, supply chain, maintenance, FSQR
- Project Process Role
Junior SAP Support Analyst
10/2007
-
03/2013
Dallas, TX
- Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes
- Actively promote the designed processes within the organization
- Participate in ad-hoc and on-going support and Financial projects
- Able to take full responsibility for tasks/tickets
- Involves up to 25% travel
- Steady State Role
- Verify accuracy of plant production and monitor production inventory, chemical and in process inventory cycle counts, including error reports, variance reports, and technically complete process orders
- Work with Cedar Rapids SAP Continuous Improvement lead to implement initiatives within Savigent and SAP and training
- Complete CRUD requests
Education
Saint Mary's University of Minnesota - Winona Campus
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong computer skills: Microsoft Office software (Excel, MS Word, PowerPoint) Reporting software, business intelligence software tool and Web based software
- Strong communications skills - written, oral, and listening - is required
- Customer-oriented with excellent customer service skills (surveys and feedback)
- Strong Microsoft Excel skills is highly desired
- Excellent English proficiency and very good communication skills
- Proven experience planning, writing and executing test plans
- Effectively prioritize and ensure timely execution of responsibilities
How to write Sap Support Resume
Sap Support role is responsible for training, basic, software, reporting, microsoft, leadership, testing, security, finance, integration.
To write great resume for sap support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sap Support Resume
The section contact information is important in your sap support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sap Support Resume
The section work experience is an essential part of your sap support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sap support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sap support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sap Support resume experience can include:
- Involved as a Super User for any systems connected with the Program Fusion implementation (MES, SAP, Fiord, TM, IBP, etc.) throughout the Program Fusion timeline
- Proven SAP project experience
- Experience in resolving issues related to with SAP batch jobs, integrations, idocs, security access etc
- Experience work instructions documentation and perform user training for business new hires
- Experience in managing an sap support competency centre across a complex spa landscape
- Experience in a customer facing Business/Technical Analyst role
Education on a Sap Support Resume
Make sure to make education a priority on your sap support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sap support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sap Support Resume
When listing skills on your sap support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sap support skills:
- Understanding SAP requirements & communicating with end users how to use the system effectively
- Good knowledge and experience of SAP SRM systems
- Experience leading programs to implement SAP Solutions and manage hosting/infrastructure teams
- Experience in troubleshooting production issues in Finance and Controlling function
- Good knowledge of operational business processes in a manufacturing environment
- Demonstrated knowledge of Wholesale, Retail, Distribution, Manufacturing, and Finance
List of Typical Experience For a Sap Support Resume
1
Experience For SAP Support Analyst Resume
- Master Data Management. Creation, maintenance, auditing and correction of Master Data. Performing mass updates safely and efficiently
- Develops an overall understanding of scope and a detailed process knowledge
- Support escalation in the resolution of process related problems, including initiation of system change requests as appropriate
- Develop Super Users’ system and process knowledge, and assess the results; support Super Users in End-User training
- Deep knowledge of Finance processes composition and integration, incl. accounting standards and tax legislation
- Develops advanced level transactional knowledge in targeted focus areas
- Develops intermediate level transactional knowledge across multiple topic areas
- Able to work in BI (Business Intelligence)
- Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects
2
Experience For SAP Support Specialist Resume
- Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues
- Work with business users to gather more details on new SAP incidents, categorize the issues accurately to help address them in a timely manner
- Work independently in a global environment and support teams across the globe
- Work with ITSM to show improvement in impact of change to production
- Interact between end user communities, subject matter experts to support applications and coordinate change request activities
3
Experience For ASK EVO SAP Support NSS SME Functional Resume
- Configure simple standard changes into production environment to support COE
- Best practice adoption: Identification, follow up and execution of all projects and gaps related to best practices
- Participate in, create, and deliver communication to stakeholders and peers from cross-functional teams on application solutions to support business needs
- Knowledge of the latest SAP technologies
- Self-starter, takes initiative and can work independently or as part of a team
- Well organised, with the ability to follow tasks through to completion
4
Experience For Senior Manager SAP Support & Enhancements Resume
- Structured and disciplined, with attention to detail
- Articulate, assertive and flexible
- Leads discussions with business partners to analyze existing or define new processes that deliver increased operational efficiency and value to the organization
- Translates opportunities into detailed business requirements with traceability through the change management lifecycle
- Defines and maintains standard business requirement templates for the development, realization, and approval of business requirements
- Leads review sessions with Management to ensure alignment and approval on change proposal
- Drive down unit cost, including a reduced dependency on L3 resources for support, by leveraging Activity Based Costing (ABC) combined with Lean methodology and continuous process improvement framework
5
Experience For ASK EVO SAP Support SCM SME Resume
- Responsible for knowledge retention and standardization of processes and practices
- Work with resource management team to ensure there capacity to be able to fulfill the demand
- Work with Global Service Owners, Operations and vendor organization to ensure the capacity is fully allocated and utilized
- Work with Global Service Owners, Operations and vendor organization teams to drive continuous improvements to the cost of delivery and performance metrics
- Act as first level escalation point for the delivery issues and be available for IT partners
- Knowledge of SAP FI on advanced level; CO on standard level
- Expirience in full SAP FI CO project cycle implementation is an advantage
- Training. Development and delivery of training material using various media; computer based training, classroom, at-elbow, user guides etc. Provide guidance and training to end/super users in the use of applications
- Project Support. Suggesting process and SAP improvements, sense-checking user requests, creating requirements definitions, testing and training prior to implementation. Work with CI and Lean Manufacturing teams to ensure that efficient processes are suitably supported by the SAP system
6
Experience For Allocation Level SAP Support Resume
- Functional business process knowledge, and exposure to manufacturing industries
- Hands on SAP Implementations (Blueprint, Configuration, Functional testing)
- Industry exposure to Manufacturing and preferably to Electronics production environment
- Create training documents and work instructions for SAP modules
- D aily monitoring of application management processes at application level with timely identification and resolution of any errors
- Help first line support for advanced troubleshooting and resolve IT incidents as requested by first line support
- Manages SAP users, authorizations, and profiles
- Create/generate reports from SAP
7
Experience For ASK EVO SAP Support FIN SME Resume
- Liaison to the Global SAP Team
- Operate within 1st level support team providing analysis and resolution of SAP application related issues including interfaces, major incidents and support of other related application
- Ensure that local IT requirements are implemented efficiently by combining central and local services
- Escalation management in emergency cases
- Provide functional expertise to the service delivery team, business users and projects teams
- Project management and business analysis of minor enhancements when required
- Develop expert knowledge of SAP applications, processes and initiatives within the IT landscape and ensure up-to-date system process documentation
- Provide regular feedback and updates to business to key stakeholders
8
Experience For Accounting Analyst Fico SAP Support Resume
- Expand business use of SAP knowledge (through SIG attendance etc)
- Organise and conduct Internal audits / heath checks with SAP business units
- Support SAP implementations regionally/globally
- Create business process related concepts for optimizations (system improvements) and projects
- Audit sites as to adherence to template compliance
9
Experience For Regional SAP Support Resume
- Participate in cross functional SAP projects as required
- Initiate system changes to Global Key Users
- Communicate with Global Key Users
- Collaborate with SAP Developers and other SAP Systems Analysts to debug system issues and help deliver custom development and enhancements
- Conduct and coordinate unit, integration and user acceptance tests for SAP functionality. Develop test plans and test cases, stage test data, and document test results
10
Experience For Sap Support Manager Resume
- Provide support for Barton Malow-customized SAP functionality
- Provide back-up support for other SAP modules, in coordination with other Sr. SAP Analysts
- Develop ad hoc reports to support business requirements, audits, etc
- Troubleshooting and resolving multi-sites, regional or global level IT incidents or problems, proactively report and update the progress and root cause of multi-sites, regional or global level IT incidents or problems to the Bekaert IT support operation organization
- Report and work together with level 3 support to troubleshooting resolve system level incidents or problems if such system is supported and managed by level 3 support
- 5-6+years’ experience, in an SAP service environment
- Experience in modules (as well as SAP R/3 MM/WH) is a distinct advantage
List of Typical Skills For a Sap Support Resume
1
Skills For SAP Support Analyst Resume
- Good level in English language; strong Excel user
- SAP experience within a Manufacturing or Distribution environment is a distinct advantage
- Experience in business/financial analysis and modeling
- Detail oriented and demonstrates the ability for accuracy while meeting goals or deadlines
- Experience in supporting Global SAP systems
- Demonstrated ability to analyze situations and provide problem resolution
- Work well both independently and in teams, and to work autonomously: strong multi-tasker
- Experience with SAP (required)
- Strong achievement mindset i.e. high energy levels, tenacity & commitment to end results
2
Skills For SAP Support Specialist Resume
- Experience in SAP R/3 MM/WH/Security / IT applications support
- Good overall knowledge of SAP ERP system in a support environment
- Overall experience in SAP, for the specific domain
- Strongly focused on delivery the result
- Proven leadership of a finance team
- Transparent and effective communicator; translates complex information into simple terms
- Work experience in operations or related field
3
Skills For ASK EVO SAP Support NSS SME Functional Resume
- Cargill experience
- Very strong ability and desire to learn and apply new concepts
- Experience in Finance, and or Finance Project management
- Experience in SAP implementation would be an advantage
- Construction industry knowledge, including experience with Trade Unions, is very beneficial
4
Skills For Senior Manager SAP Support & Enhancements Resume
- General Experience with SAP Modules
- SAP Module key user experience in the following: SD, QM, MM, WM, FI/CO, and PP
- Knowledge and experience in global templates
- Partner with business owners to perform process analysis, gather business requirements, document enhancement specifications, and prioritize tasks/projects
- Working within the SAP project team, delivering testing, training and data migration
- Investigating the root cause of repeating incidents and help implementing resolutions
- Driving continuous improvements through SAP (delivering mini projects and enhancements)
- Testing the system and its extensions or modifications
- Organizing internal functional SAP forums
5
Skills For ASK EVO SAP Support SCM SME Resume
- Training plant local key users
- Updating parameters into SAP as needed
- Resolving SAP queries
- Assist with the planning, developing, testing and implementing enhancements to new and existing SAP FICO and HCM modules for the Center of Excellence
- Assist with developing training materials, and support to Field Tolling Mgrs with training and support for tollers
- Execute new functionality testing. Perform acceptance testing - ensured the provided functionality satisfies customer needs
- Help enter supply forecasting updates to SAP (i.e. req/PO changes) from tollers and organize for reporting
6
Skills For Allocation Level SAP Support Resume
- Assist with payment process to tollers, and investigating and resolving issues
- Implement respective processes and system changes including system configuration and testing for assigned area
- Support reporting and business intelligence requirements to ensure a robust reporting environment
- Help identify solutions for improving business processes and lowering cost of ownership based on SAP best practices
- Providing outstanding customer support
- Deep understanding of integrating systems via middleware
- Develops business requirements that translate with traceability through testing and standard operating procedure documentation
- Ensure system administration, IT security and data protection standards are being met and are in line with Daimler Compliance and Auditing requirements
7
Skills For ASK EVO SAP Support FIN SME Resume
- Responsible for coordinating testing
- Be on-call for off-hour trouble shooting during Program Fusion and after implementation
- Formal training courses in SAP MM or SD modules
- Customer Obsessed – passionate about exceeding customers’ expectations (internal and external)
- Monitor the progress of project during all phases
- Support master data maintenance, BOM’s, recipe’s, costing, etc. for all US soybean commercial and foundation materials
8
Skills For Accounting Analyst Fico SAP Support Resume
- Collect bagging reports from tollers and post raw and finished inventories
- Supports creation and closing out of process orders, and related inventory transactions
- Support documentation, training, and organizational change management requirements
- Conduct value engineering and value realization workshops to increase process efficiency
- Understands whole SAP and manufacturing processes and impact of decisions; sees how things are connected
9
Skills For Regional SAP Support Resume
- Possible non-traditional work schedule during key points in the project (Go-Live/UAT/Dress
- Knowledge of Ukrainian accounting principles/tax requirements
- Involvement in Business Process developments (incl. mapping, fit-gap analysis)
- Analysis of changing business requirements, problems and data
- Preparation and conducting of trainings for system users
- Work with many different departments within the client's organization in cleansing inconsistent data related to SAP and system interfaces
- General purchasing tasks to support buyers and suppliers
10
Skills For Sap Support Manager Resume
- Daily monitoring of application management processes at application level with timely identification and resolution of any errors
- Support and training of SAP key users
- Resolve SAP issues occurring at sites
- Provide support for Barton Malow’s SAP HR/Payroll systems, while coordinating efforts with our Sr. SAP Analyst
- Perform SAP configuration tasks, as required by new or changing business requirements
List of Typical Responsibilities For a Sap Support Resume
1
Responsibilities For SAP Support Analyst Resume
- 2-3+years’ experience, ideally within a global support center, service environment
- Experience in SAP support function
- Comfort in teaching others and facilitation; adapts training to meets different learning styles
- Be pilot user for testing various OS patches, applications, software or new technologies to be rolled out in Bekaert
- Willingness to learn and enjoys learning new things; open to new or different ideas
- Knowledge to provide Tier 1 IT support for a variety of systems: Active Directory,Citrix, Windows Desktop, Windows Printing, Kronos, Microsoft Office
- Provide relevant IT knowledge, build to first line support
2
Responsibilities For SAP Support Specialist Resume
- Capture user IT requirements for a regional BPM role within second line support works, and feedback to the users if needed
- Superior interpersonal, facilitation and communication skills, ability to effectively present ideas to senior leadership and influence key decision-makers. Strong organizational and project management skills, superior attention to detail
- Experience with Remedy or Other Helpdesk Management tool
- Willingness to continue SAP and MES education
- Knowledge of Cargill product line value chains and work processes
- Can work both independently and in a multi-task, dynamic, team environment
3
Responsibilities For ASK EVO SAP Support NSS SME Functional Resume
- Experience working (or specialized educational program) as a technical analyst with SAP (or another ERP system) is required. Ideally, this includes process design, hands-on configuration, system testing, and post implementation support
- Knowledge in the SAP HCM module is highly desired, including strong understanding of the integration points to other modules. Knowledge of other SAP modules (Project Systems, FI/CO, and MM) is very beneficial
- Enthusiasm - Desire to promote Systems Group philosophy and culture
- Manage the relationship between Finance and the SAP IT team across all UTAS businesses
- Evaluate staff performance and motivate development to the fullest potential
- Understand and appropriately respond to Customers’ business needs and facilitate the presentation of recommendations
- Send clear, concise global communications under pressure
- Make sound decisions based on information provided at a moment in time
4
Responsibilities For Senior Manager SAP Support & Enhancements Resume
- Other special projects, reports, analysis, data entry, etc as assigned
- Ensure operational maintenance and development activities for assigned process area
- Perform defect remediation for assigned area and identify cross-process impacts
- Ensure optimization of operational performance; review findings and identify opportunities to improve business process performance (cost, quality, Customer satisfaction, etc.)
- Perform and facilitate user acceptance of system and processes through testing, monitoring, and reporting on adherence to prescribed business process procedures
- Support the development of process changes through identification of functional design specifications and business requirements
- Work on projects or assignments with Customers to identify solutions in collaboration with Business process owners
- Lead resolution to critical operational issues
5
Responsibilities For ASK EVO SAP Support SCM SME Resume
- Establish standards and best practices for assigned area
- Support evaluation of upgrades and future product enhancements
- Meet with key decision makers, business process owners, and end-users to define business requirements
- Design, configure, test, and implement new business applications
- Act as a trusted advisor to business community to address issues, answer general practices questions, and increase organizational SAP maturity
- Enhance use of SAP processes to maximize business value
- Create cross-application process flows that define how the components of all applications relate to each other
- Create business process designs that best leverage standard application functionality
6
Responsibilities For Allocation Level SAP Support Resume
- Identify and resolves process, application, and data issues that affect overall solution integrity
- Participate in special system implementation projects if required
- Work with business users to collect and document business requirements
- Ensure that requirements are understood by development team
- Prepare manuals and organize trainings for end users
7
Responsibilities For ASK EVO SAP Support FIN SME Resume
- Adapt and optimize elements that evolve with initial usage, such as
- English: Upper Intermediate+
- Basic IT support knowledge
- Core competency in SAP SD
- Able to complete functional and technical development projects to a high standard to include writing of functional specifications, testing of developments, training and go-live support
8
Responsibilities For Accounting Analyst Fico SAP Support Resume
- Knowledge of end to end order to cash processes
- Translate Business requirements into a deliverable SAP solution
- Customer focus/ Client relationships
- Perform tests for all new processes and new versions
- On time resolution of tickets
- Maintenance and development of SAP solutions in the area of logistics
- Preparation of system documentation
9
Responsibilities For Regional SAP Support Resume
- Mobility : 25% of the time
- Formal qualification in ITIL
- Project Management qualification – i.e. PRINCE 2 Practioner
- Knowledge of SAP workflow administration
- Potential for some overseas travel
- Part of the SAP Support Team
10
Responsibilities For Sap Support Manager Resume
- Excellent interpersonal skills with the ability to interact with credibility at all levels of the organization and a team player outlook with the ability to work well with peers
- Interact with regional teams via oral and written communication
- Any IT Specific certification (ITIL, Six Sigma, PMP)
- Green Belt Qualification
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