Salesforce Consultant Resume Sample
Tyshawn O'Reilly
1259 Tyrese Lodge,
Los Angeles,
CA
+1 (555) 575 2212
Work Experience
Senior Service Salesforce Consultant
08/2015
-
PRESENT
San Francisco, CA
- Develops application software (new program code or enhancements to existing code) of medium to high complexity from detailed technical specifications (Technical)
- SFA (Sales Force Automation) B2C & B2B
- Customer Servicing B2C & B2B
- Marketing (Campaign Management / Automation) B2C & B2C
- Bring your functional or technical expertise to form part of delivery team designing and implementing software as a service (SaaS) solutions
- Work with clients to collect business requirements
- Design “to be processes”, configure, customise and test “SaaS” solutions
- Design and implement integration to existing systems
- Manage business adoption and deployment activities
Salesforce Consultant
09/2010
-
04/2015
San Francisco, CA
- Responsible for the setup, configuration, and maintenance UNIs’ Salesforce application
- Responsible for introducing improvement implementations to the existing system
- Customize application, including page layouts, fields, tabs, and business processes
- Create a secure Salesforce environment
- Maintain and import clean data from Medea Contract system & push to BPC
- Create high-value reports and dashboards
- Setup workflow automation
- Global User Interface
Junior Technical Salesforce Consultant
10/2004
-
04/2010
San Francisco, CA
- Be central to the delivery team throughout the entire lifecycle
- Fluent in agile and waterfall delivery and experienced in getting the best from the platform
- Oracle APEX (App Express)
- Knowledge of ServiceMax is an advantage, but not mandatory
- Salesforce.com certification is an advantage, but not mandatory
- Resolve operational issues logged on the Service Desk ticketing system within the predefined SLA. Ensure tickets are kept up to date with relevant information and the customer is informed
- Proactively monitor all components to resolve issues before they become customer impacting
Education
Walla Walla University
1999 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Change management and scope control—Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues’ management and change control logs to understand status and identify potential risk situations
- Proven Problem solving skills, Analytical skills
- Continuously demonstrate strong communication and interpersonal skills
- Excellent problem solving skills, able to explore underlying user problems and unidentified, long-term needs
- Excellent presentations skills including ability to convey technical issues to a non-technical audience
- Excellent Presentation and Demo skills
- CRM experience and proven understanding of a full software development lifecycle
How to write Salesforce Consultant Resume
Salesforce Consultant role is responsible for training, analytical, presentation, architecture, retail, finance, credit, integration, database, security.
To write great resume for salesforce consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Consultant Resume
The section contact information is important in your salesforce consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Consultant Resume
The section work experience is an essential part of your salesforce consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Consultant resume experience can include:
- Strong experience working with Salesforce.com
- Proven ability to foster a team oriented environment Proven ability to work creatively and analytically in a problemsolving environment
- Effectively multi-task and meet high goals
- Gathering requirements and validations
- Experience handling change and risk management for a project Comfortable with coaching, negotiating, and influencing
- Content knowledge - Experience designing and implementing Salesforce solutions
Education on a Salesforce Consultant Resume
Make sure to make education a priority on your salesforce consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Consultant Resume
When listing skills on your salesforce consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce consultant skills:
- Solid knowledge and experience with Salesforce workflows, validation rules, formulas and Dashboards
- Develop career skills through mentorship and partnering with team leaders
- Experience advising on Salesforce.com best practices Experience with systems development life cycle
- Problem solving and relationship management skills
- Communication and presentation skills, written and verbal
- Demonstrated experience in a highly complex Salesforce.com environment
List of Typical Experience For a Salesforce Consultant Resume
1
Experience For Snr Salesforce Consultant Resume
- Solid understanding of the salesforce platform and its architecture
- Called upon to apply your solid understanding of cloud and disruptive technologies
- Solid knowledge of Relational databases and Data modeling
- Experience in multiple clouds of Salesforce (Sales, Service, Marketing, App, Commerce, Analytics or Community Cloud)
- Salesforce development, administration, consulting experience
- Experience migrating a global instance of SFDC
2
Experience For Senior Service Salesforce Consultant Resume
- Sales, Marketing, Service and/or Cloud experience is required
- Experience with CRM Salesforce functionality in financial service industries (e.g. Banking, Capital Markets, Insurance)
- Supporting teams in the delivery of enterprise wide transformation programs
- Working on the production and implementation of Salesforce solutions
- Developing IT Strategy and/or Enterprise Salesforce Architectures in complex environments
- Advising clients across the Salesforce product portfolio
- Performing gap analysis between Salesforce Cloud capabilities and client requirements
3
Experience For Puc-salesforce Consultant / TS Resume
- Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, App Cloud, Communities and AppExchange solutions
- Advising our clients on digital implementations & strategy as a subject matter expert
- Develop project-level or application- or business-specific approaches and plans for testing, training, communicating and rolling out
- Business process engineering / re-engineering background, in the areas of sales, marketing and/or customer service
- Lead training and documentations initiatives companywide enabling successful implementation and integration with existing applications
- Assist in developing data flow strategies and implementing data cleansing/data quality tools
- Participate in training content development and Administrator and end-user training delivery
4
Experience For Junior Technical Salesforce Consultant Resume
- Knack for learning and adapting to new technologies
- Basic understanding of corporate and financial accounting system
- In-depth understanding of SFDC CRM application (Sales / Service Cloud / Marketing / Communities) capabilities and constraints
- Able to handle estimating, project tracking, and resource management for a moderate (6 - 15 person) team
- Delivery of Consulting (advisory) and combined Consulting & Systems Implementation/Integration projects that range from short-term
- Apply best practices and guidelines in implementing solutions
- Development expertise in CSS, HTML and other presentation technologies necessary to create customer presentations using Visualforce pages
5
Experience For Junior Functional Salesforce Consultant Resume
- Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
- Conduct data mapping and migrate data from a legacy system to Salesforce
- Administer Salesforce and monitor data quality providing support to the teams across the enterprise
- Provide technical project management following QMS procedures
- Fluency in constructing software use cases
- Actively participate in testing, deployments and migration processes
6
Experience For Senior Functional Salesforce Consultant Resume
- Provide training on new customizations or new implementations to customers
- Independently solves new and familiar problems without introducing regressions
- Assist in building client proposals
- Salesforce Sales Cloud, Service Cloud, Marketing Cloud or Developer certification
- Stays current with the latest software and enterprise solutions available in the marketplace focusing on the overall digitization of the business
- Identify and eliminate gaps within existing applications
- Identify and execute integration requirements with existing applications
7
Experience For Salesforce Consultant, Senior Resume
- Extensive project planning and management for implementation and integration
- Provide ongoing new application system support
- Telecoms technology such as CTI, IVR, SIP etc Integration methods covering custom web services to Informatica
- Integration methods covering custom web services to Informatica
- For Salesforce candidates being certified in Salesforce.com (Sales Cloud,
- Be part of team delivering the most complex, the biggest and innovative applications based on top-notch cloud solutions
- Take an active role in Salesforce projects by interacting with our global implementation team
- Full understanding of project life cycle and development methodologies
- Relational databases and data modelling
8
Experience For R&d Salesforce Consultant Developer Resume
- Integration and Connectivity: Data, APIs, ETL and services using platforms and standards like ESB, SOAP, REST, oData
- SFDC Knowledge (DMP, Marketing Cloud, Service Cloud)
- Deep knowledge of Salesforce.com, either through work at industry participants or consulting to the industry
- Have basic knowledge of Relational databases and Data modeling
- Mobile UK wide to serve our UK clients and work with our global Consulting teams in London, Paris, Munich, Amsterdam, Geneva, Madrid
- Mobile internationally to serve our global clients and work with our Consulting teams in London, Paris, Munich, Amsterdam, Geneva, Madrid (50-80%)
9
Experience For Senior Technical Salesforce Consultant Resume
- Assist in analyzing Salesforce Cloud plugins and add-ons
- Dynamic career development: funding of Salesforce trainings & certifications
- Standard and Custom Objects
- Data Management – Informatica Cloud
- Content and Folder Management
- Analytics – Reports and Dashboards
- Desktop and Mobile Administration
- Identify use cases for AppExchange applications
- Provide guidance in regard to constraints of SFDC
10
Experience For Salesforce Consultant / Manager, Senior Resume
- Knowledge of systems integrations and API apps
- Take direction from project team members and immediate supervisor, but take initiative and show leadership when appropriate
- Configuration and development of business solutions based on the Force.com platform
- Test, documentation and deployment
- Active communication with the customers, business analysts and other service delivery teams in order to perform regular operations tasks as well as solve
- Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
- Lead client sessions to gather, define, and document business requirements
- Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
- Design and participate in end-user acceptance testing
List of Typical Skills For a Salesforce Consultant Resume
1
Skills For Snr Salesforce Consultant Resume
- Problem solving and relationship management skills Requirements (very nice to haves)
- Proven experience in enterprise system implementation for a global organisation with complex business processes over multiple channels
- Technical Acumen – Strong working knowledge of marketing technologies and standards
- Experience working with Salesforce Force.com and Lightning
- Experience working as a Business / Systems Analyst
- Previous experience using Raiser's Edge Database
2
Skills For Senior Service Salesforce Consultant Resume
- Strong desire to learn everything about Salesforce and become the go-to-person within Ericsson
- Strong desire to learn the area of Sales & Marketing
- O 2+ years of Consulting or Public Sector experience
- Experience working from conception to delivery throughout the SDLC in both Agile and Waterfall solution delivery methods
- A solid understanding of business processes
- Experience working with Heroku and Open Source technologies
3
Skills For Puc-salesforce Consultant / TS Resume
- Highly skilled in gathering requirements
- Strong working knowledge of enterprise integration technologies
- Experience implementing enterprise IT projects
- Former consulting experience, with a focus on cloud technologies
- Business Acumen – Strong ability to translate process into solution
4
Skills For Junior Technical Salesforce Consultant Resume
- Continuously demonstrate a team focus and mindset
- Knowledge of AGILE/SCRUM Processes and demonstrated use of them in previous roles
- Salesforce Consultant with at least 2 years’ experience
- Experience in Salesforce technology
- Experience in business process automations projects, cooperation with development teams, understanding of Salesofrce architectural concepts and its ecosystem
5
Skills For Junior Functional Salesforce Consultant Resume
- Experience working in global organisation, with remote partners; build relationships with key stakeholders and user groups
- Excellent presentation, spoken and written communication with ability to present complex ideas in a clear, concise fashion
- SaaS working experience (IT delivery)
- Experience with Salesforce.com and the Force.com platform
- Salesforce.com implementation experience
- Salesforce implementation experience is a big advantage
- Can demonstrate and propose solutions with a focus on customer success
- Exceptional potential with strong basis of business acumen, interpersonal,
6
Skills For Senior Functional Salesforce Consultant Resume
- Agile methodology or Certified Scrum Master experience
- Experience with Pardot,ExactTarget, Pega, Veeva, CloudSense, CloudCraze or any other package closely related to the Salesforce platform
- Salesforce experience, particularly in a Product/Project Manager role
- Experience with Wave helpful
- Experience with Apex, Visualforce, Triggers, SOQL & SOSL
- Experience with Javascript, HTML, CSS
7
Skills For Salesforce Consultant, Senior Resume
- Project/relationship management experience
- Salesforce implementation experience
- Innovative problem-solver that uses rigorous logic and methods to solve difficult problems with effective solutions
- Proven technical acumen to translate business requirements into functional design
- Demonstrate solution functionality to business stakeholders as needed
8
Skills For R&d Salesforce Consultant Developer Resume
- Conduct business process reviews, validate and complete company requirements
- Experience in API integration and mass data manipulation
- Experience in custom objects, and full functionality of standard objects
- Designing, developing and managing/maintaining solutions built on the salesforce.com platform
- Supporting business development opportunities to bring innovative Salesforce technology solutions and ways of working to clients
- Understanding of the SaaS and PaaS value propositions and wanting to
- Banking and Financial Services: Retail Banking, Commercial, Treasury Management, Specialty, Wealth, Private Client
- Configuring, developing and administration of the Salesforce platform
9
Skills For Senior Technical Salesforce Consultant Resume
- Performing testing on salesforce.com releases
- Understanding of overall SFDC architecture and knowledge of salesforce.com ecosystems (e.g. CPQ solutions, Order Management solution, ecc
- Understanding of overall SFDC architecture and knowledge of salesforce.com ecosystems (e.g. CPQ solutions, Order Management solution, ecc)
- Becoming member of Salesforce technology enthusiasts
- Working for Salesforce #1 Alliance Partner worldwide
10
Skills For Salesforce Consultant / Manager, Senior Resume
- Learning new Salesforce.com related technologies
- Participating in Interface/Integration activities
- Managing client expectations based on their needs
- Managing implementation process and responsibilities for each team member
- Engaging in multi-stakeholder dialogue to define solution requirements and outcomes
- Training clients and Administrators on the Salesforce ecosystem
- Understanding of the complete SDLC
- Providing advice on best practices and approaches to technology teams and internal business clients
List of Typical Responsibilities For a Salesforce Consultant Resume
1
Responsibilities For Snr Salesforce Consultant Resume
- Experience leveraging web services to integrate Salesforce with external apps (REST, SOAP, XML, JSON, etc.)
- Experience in developing Sales Cloud, Service Cloud, Communities, CSS, Java, and/or Aura
- Salesforce Administration and Consulting experience
- Facilitating strategic technology visioning sessions with client executives
- Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
- Document and implement a new Salesforce instance maintaining usability, maintainability, scalability, availability, extensibility and security
- Help recruit and build a team of qualified software professionals through interviews and training
- Provide customer / user training
2
Responsibilities For Senior Service Salesforce Consultant Resume
- Proficiency in one or more software programming and database languages with a professional certification in one of the fields
- Comfortable working with both waterfall and agile methodologies and
- CRM: Salesforce.com – In depth knowledge of Sales Cloud, Service Cloud, Marketing Cloud
- Development: Salesforce object model, Lightning SLDS / Components, Apex, VisualForce, Force.com, Visual Flow, Workflows
- Document requirements in the form of use cases
- Participate in declarative system configuration when necessary
- Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
3
Responsibilities For Puc-salesforce Consultant / TS Resume
- Evaluate and manage multiple customer solutions and projects
- Manage client budgets vis-a-vis team resources and ROI
- Collaborate with and empower team members to brainstorm, solution design and execute projects
- Work with different technologies and develop expertise around the Salesforce.com platform
- Build consensus across multiple teams - internally and externally
- Build and manage long-term client relationship
- Create requirement specifications to address improvements. Work with and understand alternative development approaches for proper discussion with IT. Interact with IT to make sure the changes are done correctly and on-time. Make configuration changes in Salesforce sandbox to implement portion of the solution as agreed with IT
4
Responsibilities For Junior Technical Salesforce Consultant Resume
- Produce training material in multiple media to support the adoption process. Conduct training sessions remotely and in person to support the release of new features
- Create Salesforce reports and dashboards to track fundamental process metrics. Create Salesforce reports to identify data quality issues. Coordinate data cleansing efforts. Define process of determining potential data discrepancies
- Work closely with field based sales leadership to understand process improvement opportunities. Propose process changes based on feedback from the different sales channels. Define new Sales Operations procedures and refine existing ones
- Ensure seamless execution of assigned programs
- Remain current in Salesforce environment, third party applications and best practices
- Identify all required configuration, customization and development
- Plan timelines in an agile environment with the ability to work alone and in a team
- Conduct impact analysis for potential changes and review change control logs to understand status and identify potential risk
5
Responsibilities For Junior Functional Salesforce Consultant Resume
- Assist the department directors (Sales & Marketing, Software Services) for securing new business opportunities with technical presentations, technical assessment, proposal writing, and construction of proof of concepts, and prototypes
- Provide subject matter expertise in the areas identified as core services for the department
- Build and lead project teams through the entire spectrum of software engineering from requirements specification, architecture, software design, development, testing, to commissioning and decommissioning of software applications
- Mentor and train junior software professionals with their readiness and growth in the areas of core services, software methodologies, and customer support and care
- Experience CRM/PSA application experience
- Seven years of relevant experience as an application architect, application/programmer analyst, and information technologist
- Experience in Business Architecture Workstream with focus on business process redesign andor SFDC application and data integration design build test
- Prepare technical manuals and software test plans
- Perform software maintenance and support
6
Responsibilities For Senior Functional Salesforce Consultant Resume
- Respect for organization policies and procedures
- Adept in object oriented design and methodology
- Delivers Salesforce projects from start to finish on time and within budget
- Performs “As-Is” and Fit/Gap analyses in to map the Cloud technology’s offerings and capabilities to the Client business needs
- Works closely with technical architects to make the bridge between the business team and IT team
- Presents and leads sessions and requirement workshops, based on Waterfall or Agile Delivery Methods
- Has sufficient knowledge of the Salesforce platform to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
- Understands the importance & is able to design Salesforce solutions integrated in the IT application landscape (example: integrations to ERP & reporting systems)
7
Responsibilities For Salesforce Consultant, Senior Resume
- Operate as the interface between user champions, business application managers, sales leaders and other stakeholders to identify business needs and design solutions
- Lead business process reviews, validate business needs, define requirements, supervise building solutions and manage or participate in projects throughout rollout
- Participate in arhitectural, design and product/process discussions
- Provide key inputs for proper deployment of new enhancements/processes/functionalities
- Capable to properly translate any business requirements into Salesforce language
- Mandatory Salesforce Administrator & Salesforce Consultant Certifications
- Design complex software components and modules
- Map functional requirements to code design and direct developers to build such code
8
Responsibilities For R&d Salesforce Consultant Developer Resume
- Acts as Scrum Master with the primary responsibility to help the Scrum Team achieve its goals. The Scrum Master coaches the scrum team in adopting, implementing, and supporting agile principles and practices
- Work hand in hand with our enterprise business development team to identify and win new business
- Industry knowledge in a specific industry i.e. Retail, Financial Services, etc
- Identify and implement innovative application solutions to satisfy business needs and strategic objectives
- Define requirements and selection of software vendors
- Proficient in the latest software and enterprise solutions available
- Desire to work in an information systems environment Excellent communication written and oral and interpersonal skills Exceptional storytelling and presentation skills
- Works effectively individually, with Bluewolf team members, and customer team members to review, analyze, and evaluate business systems, business models, business requirements, and user needs
- Is able to exercise independent judgment on client engagements, leading specific portions of projects
9
Responsibilities For Senior Technical Salesforce Consultant Resume
- Work across a broad range of clients either cross industry or focused on a
- Professional trainings (available in Poland and abroad), access to advanced knowledge bases and to advices of international experts
- Great proficiency in Salesforce configuration tools
- Practical experience in implementing at least one of Salesforce products (Sales, Service, Marketing, Community Cloudor other applications on Salesforce Platform)
- Has experience in financial services industry Required Experience/Skills
- Salesforce experience essential along with a broader knowledge of CRM, SFA, ERP systems
- Has overseen a team of over 10 people Has Sales cloud experience
- Has experience in financial services industry Required
- Has Sales cloud experience
10
Responsibilities For Salesforce Consultant / Manager, Senior Resume
- Healthcare industry experience preferably community applications and portal
- Researching, consulting, analysing and evaluating client system program needs
- Detail & results oriented, takes the initiative and makes things happen in a fast paced go-live environment
- Dissect business requirements and support the delivery of innovative, high quality solutions
- Knowledge of custom applications development
- Salesforce Development Certifications
- SFDC professional certification
- Mentor junior staff and clients
- Engage business & technology stakeholders and elicit scope/requirements
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