Salesforce Admin Resume Sample
Albin Ernser
2839 Cummerata Field,
Los Angeles,
CA
+1 (555) 860 0362
Work Experience
Senior Salesforce Admin
04/2016
-
PRESENT
Houston, TX
- Oracle APEX (App Express)
- Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
- Serve as daily monitor for the internal Salesforce Support inbox, acting as Tier 2 help desk researching and diagnosing user issues. Disposition of items as Hot Fixes or deferred to the backlog as PBI
- Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
- Work with custom workflow, notifications, approval processes, and Lightning Process Builder
- Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance
- Participates in cross-functional agile team that address strategic business issues involving CRM
- Participates in monthly development sprint including design documentation and testing
Salesforce Admin
07/2013
-
01/2016
New York, NY
- Maintains multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features
- Perform data integrity (rules and merging records) functions establishing proper ownership and record type maintenance in accordance with sales territories
- Supports the training department with new material for end users on the Salesforce.com application. When called upon, help to train the new and existing users how to use SFDC and related applications
- Conduct QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances
- Create and maintain documentation on processes, policies, application configuration and help related materials for users
- Work with Data Integrity and Duplicate Management to help clean and dedupe lead, contact and account data
- Participate in with user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager
- Build strong understanding of SFDC best practices and functionality
- Keep abreast of new of new SFDC features and functionality, and provide recommendations for process improvements
Salesforce Admin Evangelist
01/2010
-
01/2013
Philadelphia, PA
- Maintain technical knowledge by using Trailhead, attending educational workshops and reviewing related publications, when available
- Act as SFDC SME for our Help Desk and Technical Support teams
- System Administration in supporting an organization larger than 250 employees and working on cross-functional projects with sales or support team experience
- Experience performing data cleanup and/or data migration to and from Salesforce.com
- Be able to work in a fun and spirited environment
- Administer and customize our Salesforce implementation and deployment, including design, documentation, analytics, training, deployment, and support
- Collaborate with sales, operations, and other stakeholders to analyze requirements and translate into technical requirements and articulate design considerations and trade-offs
- Maintain and customize all aspects of the Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration
Education
Briar Cliff University
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication skills and strong attention to detail. Appreciate and can maintain strong technical and user documentation
- Prior experience within retail banking: Prior branch experience etc
- Strong collaboration skills; ability to work with teams of people of varying skill level
- Excellent verbal and communication skills with strong organizational and multi-taking abilities
- Demonstrated skills in developing training and delivering training sessions
- Outstanding PC skills (Excel, Word, etc.)
- Experience using Apex Data Loader and (nice to have experience in) other ETL tools such as Informatica or Boomi or Cast Iron
How to write Salesforce Admin Resume
Salesforce Admin role is responsible for training, salesforce, design, organization, documentation, architecture, finance, integration, database, auditing.
To write great resume for salesforce admin job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Salesforce Admin Resume
The section contact information is important in your salesforce admin resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Salesforce Admin Resume
The section work experience is an essential part of your salesforce admin resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce admin responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce admin position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Salesforce Admin resume experience can include:
- We are looking for a strong communicator who has the ability to work effectively in a collaborative but deadline-driven environment
- Detail oriented and self?starter with strong written and interpersonal skills
- Also need Force.com (Salesforce1) Knowledge: Strong Experience with Visualforce, Apex, Triggers, Eclipse IDE, Salesforce Object Query Language (SOQL)
- Effectively act as the liaison between our users, vendors and the application development teams
- Basic skills in HTML and CSS
- Great customer support skills
Education on a Salesforce Admin Resume
Make sure to make education a priority on your salesforce admin resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce admin experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Salesforce Admin Resume
When listing skills on your salesforce admin resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical salesforce admin skills:
- Convey technical information to non-technical customers and good listening skills to translate in the other direction
- Good writing, presentation, communication and organization skills
- Very good experience in integrating Salesforce with external systems using SOAP/REST Services
- Problem solver motivation and outstanding analytical skills
- Great communication and problem solving skills needed in order to provide a high level of customer service to Salesforce users
- Strong Salesforce (SFDC) CRM end to end implementation experience
List of Typical Experience For a Salesforce Admin Resume
1
Experience For Salesforce Admin / Developer Resume
- Good communication skills to be able to talk directly to customers to understand change and configuration requirements
- Salesforce Sales Cloud and Service Cloud experience; Data Loader, SF Professional
- Architecture and design experience with at least 4+ years in Salesforce.com
- Experience in 5+ end to end implementations on Service Cloud
- Demonstrated ability to explain and teach new processes and technologies
2
Experience For Salesforce Admin Evangelist Resume
- Strong initiative to improve solutions, suggest and support improvement in the platform
- Create and maintain workflows, approval processes, and validation rules
- Experience as a Salesforce administrator
- Continually seek ways to further enhance the end?user experience
- Previous re engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
- Strong reporting background using standard Salesforce.com functionality
- Previous SAFe® Scaled Agile team implementation experience
3
Experience For Senior Salesforce Admin Resume
- Experience as a Salesforce Admin / Developer
- Service Cloud & Sales Cloud experience
- Working knowledge of Marketing Cloud email functionality (Email creation, setup, journey builder, etc.)
- Perform data loading and merging / processing of duplicate records
- Thorough knowledge of coding best practices, and understanding the limitations of Apex coding
- Critical thinking and problem solving for customer requests
- Ability and desire to participate in project planning and scoping
4
Experience For Salesforce Admin & Developer Resume
- Provide mentoring and cross-training to peers and interdependent team members
- Provide one to one training to end users on an on‐going basis
- Supports marketing with campaign ROI
- Manage other Salesforce implementation partners and ongoing relationship with Salesforce employees
- Working as sysadmin in SFDC in enterprise companies
- Knowledge on marketing automation tools like Hubspot/Marketo
- Develop solution architecture for end to end implementation on Service Cloud including Knowledge, Chat, IVR integration
- Analyze and design the underlying data model, data flows, interfaces, integration points, etc
- Led 2 – 3 architecture and consulting engagements on Service Cloud
5
Experience For Salesforce Admin Resume
- Manual entry, reporting and database clean-up
- Leverage Salesforce best practices when completing configuration requests
- Define and execute testing of business requirements
- Daily administration and support of the Salesforce implementation, including User and Group configuration
- Create and maintain reports, dashboards, queues, routing configurations as needed
- Work in agile methodology and interface with other teams/customers in a Kanban/scrum setting
- Key Responsibilities: The responsibilities of CRM Administrator are broken up into two sections: Administration and User Training
6
Experience For Salesforce Admin / Developer Resume
- Assist in analyzing current sales processes and suggest improvements
- Help integrate new functionality from Salesforce releases and upgrades, including plugins
- Train new and existing end users on the Salesforce CRM
- Strives to achieve a high config, low coding standard
- Develop and maintain naming conventions of picklists, report folders, dashboards, etc. to improve system usability
- Salesforce certified - at least one of the following - Administrator (inc. Advanced), Architect, Implementation Expert, App Builder, Developer
7
Experience For Salesforce Admin Evangelist Resume
- Data quality control, optimization, and monitoring
- Make recommendations to management regarding implementations as appropriate
- Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
- Manage the SFDC support ticketing system
- Business Planning Managers
- Assist in managing SalesLoft, DocuSign, and other sales tools to improve sales efficiency
8
Experience For Senior Salesforce Admin Resume
- Salesforce administration and configuration including: workflows; process builders; and custom objects
- Salesforce development including: Apex Triggers, Apex Scheduler, Apex Email Service
- Perform model driven analysis to map and analyze existing/as-is processes
- Seeks ongoing opportunities for Professional Development
- Communicate project exceptions (e.g. slipping schedules) to project manager
- Highly proficient using Microsoft Office applications
- Knowledge and ensuring best-practice usage of Salesforce
- Contribute to the requirements gathering, analysis, and development phases of multiple initiatives and/or projects
9
Experience For Salesforce Admin & Developer Resume
- Work interdependently with technical infrastructure teams, application teams, and business units to ensure service delivery is meeting business objectives
- Monitor usage and mentor users/groups needing assistance
- Flexible, self-starter, independent, innovative, creative, comfortable with risk-taking and constant change
- Market-leading health insurance options with Harvard Pilgrim
- Restaurant and bar right in the building
10
Experience For Salesforce Admin Resume
- Charitable matching (up to $500 per year)
- Full challenging job in a fast-paced international work environment
- Friendly and really inspiring atmosphere at work
- Provide technical support and guidance for general as well as complex user issues and requests
- Salesforce development
- Fluency in spoken and written English and Spanish
- Experience with process analysis, ideally in developing and documenting process flows, roles and responsibilities, defining requirements and translating them into system implementation
- Serve as the administrator for AdRoll’s global Zendesk instance in support of 300+ users
List of Typical Skills For a Salesforce Admin Resume
1
Skills For Salesforce Admin / Developer Resume
- Prior experience as a Data analyst would be great
- IT work experience and 1+ year of CRM administration experience
- Effectively collaborates with project team and client resources to deliver on technical requirements
- Interesting people, an excellent team of professionals
- Salesforce.com integration experience, working with outside consulting firm
- Continuously improve user’s Salesforce experience; focusing on speed, efficiency and shortening the sales cycle
- Previous experience in updating an existing Salesforce.com platform to provide solutions to users
- BS in Computer Science, Engineering, or equivalent relevant experience
- Hands-on development experience with Salesforce API, Apex, Visualforce, Lightning, SQL
2
Skills For Salesforce Admin Evangelist Resume
- Experience with force.com Visualforce, Apex programming, Triggers
- Experience with Agile Methodologies, including SCRUM and/or Kanban
- Provide excellent user support within billing systems and CRM
- Skilled in building out an Object Model
- Strong Salesforce.com sysadmin knowledge (mass updates, reporting, objects, profiles, apps)
- Experience with Service Cloud, Sales Cloud, Marketing Cloud, and Community Cloud
- Experience performing Salesforce.com Sales Cloud and Service Cloud configuration
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
3
Skills For Senior Salesforce Admin Resume
- Experience in deploying software
- Experience in building reports
- Data Analytics, Reporting or Sales Analytics Experience
- 2-4 Experience in configuring the Salesforce.com Platform, Salesforce.com Administrator certification is required
- Experience configuring Salesforce.com in a midsize or large organization
- Previous Professional Services Consulting experience
- Strong knowledge of Sales Processes and Forecasting
4
Skills For Salesforce Admin & Developer Resume
- Experience training new users on the Force.com platform
- Experience required in managing multiple Salesforce environments and the deployments between those environments
- Experience as Salesforce administrator for sales and support organizations
- Sales Cloud and Service Cloud configuration experience
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
5
Skills For Salesforce Admin Resume
- Make independent decisions with minimal supervision and adapt to changes in structure and work priorities
- Strong interpersonal, organizational, written and verbal communication stills
- Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
- Develop and maintain validation rules, triggers and custom workflows
- Extensive experience supporting the Salesforce platform in an enterprise environment
- Experience with administering Salesforce platform
- Or more Experience working with AGILE/SCRUM methodologies
- Experience with Einstein (Wave) Analytics is desirable
6
Skills For Salesforce Admin / Developer Resume
- Worth of experience within Salesforce.com from an administration aspect
- Experience with Salesforce
- Previous experience as a Salesforce Administrator
- Experience with database development, SQL or PL/SQL, database schemas, stored procedures is essential
- Experience of Sales organisations beneficial
7
Skills For Salesforce Admin Evangelist Resume
- Understanding of general accounting principles, including Sarbanes-Oxley (SOX)
- Developing and rolling out company’s instance of Salesforce to over 200 global users
- Working knowledge of data structures and understanding of data migration
- Auditing data, managing data in Salesforce
- Creating and managing email and mail merge templates
- Creating custom fields and modifying picklist values
- Monitoring and triaging enhancement requests
- Managing and editing records and data
8
Skills For Senior Salesforce Admin Resume
- Working knowledge of relational databases design concepts and data management - ability to work with data in complex spreadsheets and databases is required
- Being able to learn multiple systems
- Understanding of the full application lifecycle from inception through maintenance
- Marketing Cloud Knowledge
- Cutting edge technology within the highest revenue generating business unit within the company
9
Skills For Salesforce Admin & Developer Resume
- Challenging work, work across business units = great exposure
- Knowledge of Lightning and transitioning Salesforce.com users to Lightning
- Passion for problem solving, engineering and technology
- Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
- Notion on marketing digital strategies like SEO, SEM and Inbound Marketing
- Able to manage all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
10
Skills For Salesforce Admin Resume
- Liaise with business process owners and business analysts, understanding problems, and designing system use to meet business process needs
- Basic understanding of the online marketing industry
- Confident understanding of Salesforce reporting and dashboards
- Work with stakeholders to ensure needs are being met both in process and reporting
- Responsible for ongoing maintenance of operations reporting, metrics and audits
List of Typical Responsibilities For a Salesforce Admin Resume
1
Responsibilities For Salesforce Admin / Developer Resume
- Customer Service support, communicate effectively
- At least one year Salesforce experience with Customer Service
- Experience with phone and email communication with customers
- Perform billing functions within multiple billing platforms (ICOMS, CSG, Custom Call)
- Occasional light development of triggers, apex classes, apex sharing, etc
- Conduct assessment of existing Service Cloud implementations and report issues and gaps
- Perform reconciliations/audits between multiple billing and CRM platforms
2
Responsibilities For Salesforce Admin Evangelist Resume
- Daily administration and support of Salesforce's Marketing custom instance SFDC
- Configure Zendesk for internal AdRoll support teams and AdRoll’s SMB business
- Relate company’s needs to developers
- Works closely with Executive team on analytical design and processes
- Supports sales management with Accounts, Leads, Opportunities, Reports & Dashboards
3
Responsibilities For Senior Salesforce Admin Resume
- Administer Salesforce environment including: customizing and implementing profiles, roles, security settings, sharing rules, custom applications, custom objects, custom fields, page layouts, workflow, validation rules, sharing rules, dashboards, reports, and so on
- Maintain and provide application support several force.com applications
- Manage and perform production and pre-production deployments
- Design and implement customizations
- Occasional work with application development product teams to support product development and solution implementation
4
Responsibilities For Salesforce Admin & Developer Resume
- User Setup -- Account Create/Change/Deactivate
- Users -- password reset / unlock account
- Work on 3 week sprint cycle- assign work in daily standups, develop, test, deploy, and communicate changes to the business
- Culture fit- very collaborative team. Everyone assists each other- explaining the business needs and tech SF experts explain best practices to other team members to help them learn
- Multi-functional team members who can work across needs of the project- QA, write requirements, ask the client questions directly, write sprint release notes of their dev piece, etc
5
Responsibilities For Salesforce Admin Resume
- Project GreenField (PGF)= new technologies/platform with new sales CRM. Pilot in 2016 and added new clients on PGF platform. Now have 300 clients on PGF and are migrating/upgrading existing clients from old platform to PGF
- Regularly perform data cleansing and database de-duping Continuously monitor data quality
- Daily administration and support of Salesforce application, including system configuration, data setup and ongoing maintenance
- Align with cross functional teams on Salesforce needs and act as a resource to implement Create and modify complex workflows and processes within Salesforce
- Assist in end of month commission reconciliation and analysis
- Manage user roles, profiles, workflow rules, and dashboards
- Relevant experience with Salesforce Service and Sales Cloud Administration, Web services technologies and APIs, database development including ability to create SPQL/SQL scripts to query Oracle and SQL DB, and familiarity with web-to-database connectivity
- Experience in successfully architecting, building and implementing CRM solutions: from enhancement, bug fixes, to implementation of new CRM applications and significant capabilities
- Experience in leading efforts in creating proposals, plans, schedules, and progress reports. Experience conducting business analysis by analyzing strategy, performance, metrics, organizational structure, resources, core work activities, existing documentation and supporting technology related to business processes
6
Responsibilities For Salesforce Admin / Developer Resume
- Manages Salesforce.com administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons
- Develop new functionality within Salesforce.com, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics
- Campaign and lead management: Setting up campaigns, collecting lead lists, reviewing and confirming accuracy, and loading leads with Dataloader. Additionally when necessary, administer lead reassignments and lead corrections
- Reporting and data extracts: Run existing reports/extracts on a weekly basis validating accuracy and on time delivery. Modify existing or develop new reporting and/or dashboards based on management requests. Where plausible, create efficiencies within reporting through automation
- Provide field user support primarily through centralized Regional Sales Leadership team and internal technology Remedy Tickets by addressing dysfunctionality and user error
- Modify and/or create job aides and other training materials to assist field users with navigating and appropriately utilizing Salesforce.com. As needed, provide virtual usability demos for larger groups to address training gaps
- Administer the monthly testing cadence during off-cycle hours to support SFDC system maintenance releases by systematically validating system functionality
- Provide subject-matter-expertise support on projects
- Work with clients, either on site or remotely, to understand their business processes and strategies as it relates to Salesforce.com
7
Responsibilities For Salesforce Admin Evangelist Resume
- Design, configure and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
- Reliably deliver Salesforce Administration solutions to clients, with minimal oversight
- Discover, document, and analyze key processes
- Build reports and dashboards, as needed, to gauge project success
- Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
8
Responsibilities For Senior Salesforce Admin Resume
- Familiarity with the Salesforce App Exchange, downloading packages and installing 3rd Party Applications (ex. FindNearby, various free dashboard/ reporting packages)
- Own Salesforce implementation including custom fields and processes
- Adaptability to work independently or in a team environment at various times
- Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
- Build and maintain Salesforce reports and dashboards to track KPIs develop actionable intelligence and metrics around sales funnel
- Act as the go-to Salesforce guru for our organization – helping the team to understand the data in front of them, how to use the tools provided most efficiently and data management of Salesforce records
- Participate in daily code reviews to offer insight and ask questions
- Salesforce.com development Knowledge (apex, triggers, process builder,apis)
9
Responsibilities For Salesforce Admin & Developer Resume
- Salesforce CPQ (implementation and maintenance)
- Basic notion of APIs (Oauth, json)
- Understand scenarios and define a practical conclusion
- Collaborate with BDs, TAMs, Strategy, and other stakeholders to analyze requirements and translate into technical requirements and articulate design considerations and trade-offs
- Engage with business and IT stakeholders to elicit and document requirements
- Perform feasibility analysis of business requirements, from implementation point of view
- Evaluate and Design/propose technical solution options
10
Responsibilities For Salesforce Admin Resume
- Oversee the development and quality assurance efforts to provide the technical guidance whenever required
- Participate and lead technical discussions with team as well as all other stakeholders
- Engage with CXO level stakeholders and conduct solution workshops
- Need for travel to different client locations for requirements
- Can translate business problems into system architecture
- Proficiency in configuration and customization in Salesforce.com, Apex and Visual force technologies
- Good knowledge & work experience in SFDC configuration, customization, programming with APEX Class / Triggers / APIs, Visual Force, SOQL, SOSL and implementing new instances of Salesforce.com application from scratch.Search Jobs US
- Manage dashboards, reports, forms, templates, page layouts workflows and approvals, create and maintain custom objects, object relationships, standard and custom fields
Related to Salesforce Admin Resume Samples
Admin Asst Resume Sample
Work Experience
• Overall administrative responsibilities includes, but are not limited to the following
• Answer phones and keep log for VP, Worldwide Marketing. Back-up administrative support for the SEVP, Worldwide Marketing
• Appointment/meeting scheduling, conference room booking, and mee...
Professional Skills
• Strong written/verbal communication skills...
• Strong analytical skills and writing skill...
• Excellent writing, analytical and editing ...
Project Admin Resume Sample
Work Experience
• Represent the Company at all times with high moral standards while adhering to the Company’s “Code of Business Conduct and Ethics.”
• Responsible for providing moderate to complex, highly specialized analytical and project support at the division level
• Act as project leader...
Professional Skills
• Excellent communication skills, self-motiv...
• Strong Communication & Reasoning skills
• Strong problem solving/analytical skills, ...
Senior Admin Resume Sample
Work Experience
• Performing specific administrative tasks such as organizing contracts, scanning hard copy files, organize electronics files folders
• Prepare and process administrative amendments and simple contract term extensions in the contract system and in hardcopy format
• Clean up ven...
Professional Skills
• Good communication skills, both written an...
• Outstanding organizational skills, ability...
• Strong administrative, analytical, organiz...
Call Resume Sample
Work Experience
• Configuration, setup and maintenance of Genesys routing logic for Chase Toll-Free numbers and Multi-Site Call Routing
• Administration and documentation of the Chase Call Routing Platform (Carrier, Genesys, PBX)
• First Level 24x7 on-call support for call routing issues
...
Professional Skills
• Good communication skills and the ability ...
• Proven ability to work under pressure & pr...
• Excellent communication & writing skills
Document Processing Resume Sample
Work Experience
• Modify and maintain tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities
• Monitor and create control reporting to track the performance of system and process integrity, vendors, internal workflows and SLAs
• ...
Professional Skills
• Experience using imaging equipment, a pers...
• Prior loan operations experience in a bank...
• With good leadership and people management...
Enrollment Services Resume Sample
Work Experience
• Serves as principal and first source of information regarding DCE programs and schools for prospective and current students
• Coaches and advises students one-on-one through the inquiry, registration, and admissions process
• Responsible for advising students on enrollment se...
Professional Skills
• Demonstrates effective coaching skills and...
• Superior attention to detail, organizing a...
• Excellent organizational, problem solving,...