Sales Support Consultant Resume Sample
Javier Rice
836 Treutel Burgs,
Detroit,
MI
+1 (555) 511 7991
Work Experience
Lead Sales Support Consultant
04/2017
-
PRESENT
San Francisco, CA
- Lead teams and training for specific projects and/or purpose
- Mentor team members within broader Technology Enabled Solutions organization
- Driving PINS growth through development of products and programs
- Delivering new products and programs globally or regionally
- Gathering and providing VOC and VOD to the engineering, manufacturing, purchasing, pricing and logistics teams
- Developing, Coordinating and Presenting Training materials to various audiences
- Working along with senior management in planning major programs and objectives for the Division
- Driving Promotional Strategy / coordination
Sales Support Consultant
01/2012
-
11/2016
San Francisco, CA
- Segmenting, targeting and positioning market opportunities to gain market share
- Managing Sales Variance
- Brand Advocate for Caterpillar branded parts
- Partnering with industry groups to align strategies
- Arizona’s Most Admired Companies in 2014
- Iowa’s Top Workplaces in 2014
- Washington’s 100 Best Companies to Work For
Godaddy Internet Sales & Support Consultant Spanish
04/2009
-
07/2011
Dallas, TX
- Excellent understanding of Sales KPI’s
- Excel Experience REQUIRED
- Data Entry Experience REQUIRED
- Creates and/or revises presentations to appropriately reflect the Business
- Works with marketing to maintain the local marketing platform
- Supporting the Business Development and Commercial / Sales team in communicating our service to customers, interpreting customer requirements and liaising with our internal IT / Dev and Operations functions to design end-to-end solutions to meet these needs
- To act as the primary technical contact for both the Business Dev and Commercial / Sales teams as well as customers and act as a liaison between Commercial, IT / Development, Operations and Customer Support teams
- Involvement in defining and deploying pilot / proof of concept activities in order to assist sales in closing deals
Education
Strayer University - Virginia Beach Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Experience working with cross-functional teams, demonstrated understanding of key skills across Equifax competencies
- Strong Microsoft Excel skills and experience working with Microsoft Access or similar databases
- Excellent communication skills; able to communicate clearly both verbally and in writing
- Strong computer skills, including Microsoft Office products, PowerPoint, and Excel
- Proven project management and problem solving skills with a focus on attention to detail and delivery
- Excellent writing/grammar skills
- PC experience with basic skills in different software applications (i.e. Excel, Word, ACCESS, PowerPoint, R/3)
How to write Sales Support Consultant Resume
Sales Support Consultant role is responsible for microsoft, excel, software, customer, health, leadership, planning, recruiting, architecture, security.
To write great resume for sales support consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Support Consultant Resume
The section contact information is important in your sales support consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Support Consultant Resume
The section work experience is an essential part of your sales support consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales support consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales support consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Support Consultant resume experience can include:
- Involved in authoring responses to RFP / RFI proposal requirements and submissions for projects to ensure excellence and consistency across our service delivery strategy
- Good organizational skills and the ability to thrive, multi-task and prioritize in a high-volume, fast paced environment
- Demonstrated ability to effectively organize and prioritize workload and work in a multi-task environment
- Previous experience in a similar role with sales, service and technology skills,
- Strong and accurate data entry skills are essential
- Excellent organisation and administration skills with exemplary attention to detail
Education on a Sales Support Consultant Resume
Make sure to make education a priority on your sales support consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales support consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Support Consultant Resume
When listing skills on your sales support consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales support consultant skills:
- Excellent internal and external communication skills including: running workshops, building customer rapport
- Excellent planning, organisation and decision making skills and ability to respond to varying workloads and demands
- Strong IT skills including all MS Office packages
- Good problem solving skills with an ability to ‘think outside the box’
- Strong analytical, financial analysis, and communication skills
- Possesses solid oral and written communication skills
List of Typical Experience For a Sales Support Consultant Resume
1
Experience For Lead Sales Support Consultant Resume
- Great organizational skills and the ability to thrive, multi-task and prioritize in a high-volume, fast paced environment
- Prior experience of Excel, including macro writing, pivot tables, data analysis and presentation
- Loan originations and servicing experience is required but can be substituted with demo experience
- Analyzing and acting on key underground equipment markets, and prioritizing marketing spend based on OPACC initiatives and importance
- Develop strong relationships with internal business partners(Underwriting, Finance, Legal, Compliance, Client Services Staff, AccountManagers)
- A strong sense of humour is required!
- Caterpillar and/or industry experience
2
Experience For Pre-sales Support Consultant Resume
- Eight years of insurance industry experience
- Five years of experience in sales support
- Strong knowledge of internet and email technology
- Previous Mortgage/financial services experience would be ideal
- Process-oriented: ability to prioritize between mission critical work and other day to day assignments
3
Experience For Senior Sales Support Consultant Resume
- Create scenarios/clinical programs for effective positioning of products and services
- Proven ability to build and maintain positive relationships with a range of customer personnel in a post-sales setting
- Solid knowledge of SEO, keyword research and Google Analytic
- Knowledge of AEM (Adobe Experience Manager)
- Experience and/or knowledge of Cerner's CareAware solutions portfolio
4
Experience For Godaddy Internet Sales & Support Consultant Spanish Resume
- Project management experience, preferably 6 sigma
- Experience with Heavy Equipment Dealer Networks
- Exposure to direct customer experience
- Excellent relocation support
- Experience in related field
- Strong relationship management and communication capabilities in support of partner relationships, across the seven customer units as well as key partners
- Field experience desired
- Partnering with Dealer marketing personnel on NPI and Tradeshow execution
5
Experience For Hosting Sales & Support Consultant Resume
- Writing, designing promotional collateral for print and digital distribution (tradepress, Web sites)
- Assessing and responding to requests to unlock POS where appropriate, by reference to internal guidelines
- Working knowledge of Microsoft Office, Visio, MicroStrategy, ESSBASE, Lotus Notes, Siebel/SalesLogix and Oracle are desired
- Monitoring SEO and web traffic metrics
- Supporting various parts of the business with regard commission payments
- Understanding of consumer content and / or on-line retail industry and related technologies
6
Experience For Godaddy Inbound Sales & Support Consultant International English Resume
- Training Sales Support Staff on new or redefined processes to ensure consistency among the team
- Maintaining an expert knowledge level of sales programs, supply processes and sales systems to ensure a high level of service and productivity
- Launching new products and technologies to Dealers and Customers in all markets
- Working with enterprise partners to channel content to Cat.com, Dealer.cat.com, the Virtual Showroom, CAL, CMIC, the Underground Library on Box
- Processing new agreements that have been executed
- Understanding of how a Platform fits into an advisor business
- Assessing and advisingonmortgage enquiries
7
Experience For MMA, Sales Support Consultant Resume
- Identifying trends on enquiriesto enable the Mortgage Product Team to identify any gaps in our product provision
- Supporting the local Sales Team across all sales operations activities
- Understanding of the advisory business landscape & sales processes
- Supporting regional compliance campaign activities
- Working knowledge of Vertafore AMS360 or similar agency management system
- Working knowledge of RFP process
- Client Reporting – quarterbacking gathering reports and making them client facing
- Assist with inquiries regarding billing, pricing, contracts, reporting and research
- Educate and update new and existing sales force on product features including underwriting and pricing guidelines
8
Experience For Productivity Sales & Support Consultant Resume
- Accountable for training, marketing messages, merchandising programs, sales variance, competitive analysis, sales forecast
- Deliver amazing customer service while troubleshooting a technical support call
- Able to diagnose and solve problems with varying complexity, using multiple tools and systems,
- Gather Voice of Client (VOC) for key marketing, pricing and product initiatives
- Represent division on sales issues relating to the products/markets; implement the new product marketing activities
9
Experience For Product Sales Support Consultant Resume
- Establish and cultivate relationships with key agents to help meeting recruiting and production goals, with an emphasis on larger cases
- Proficiency leading and managing smaller project teams (1-2 person) teams
- Assist the sales team in assessing potential Argus services to meet customer needs and evaluate sales prospects and probabilities using appropriate processes
- Serve as systems expert and contact for system needs specific to process area, proactively resolving issues and identifying enhancements needed
- Pull Crystal reports and OBI reports to assist with account maintenance, account planning, forecasting, etc
10
Experience For Godaddy Sales & Support Consultant UK Resume
- Assist with creation of contracts, pushing them through legal and security, and getting them to client in timely manner
- Strategic thinking and enhanced problem solving abilities
- Achievement of personal goals and objectives, evaluating success and learning
- Creation of forecasting, management information and reporting materials as needed
- Knowledge of mining products and mining customers / industry
- Familiarity with pricing / merchandising tools and processes
List of Typical Skills For a Sales Support Consultant Resume
1
Skills For Lead Sales Support Consultant Resume
- Management of Resources: Is well organized and focuses on the highest priorities first. Strong project management skills required. Ability to work independently to solve problems with cross-functional team
- Experience in customer Services environment, i.e. client interaction and direct exposure in relationship management and portfolio management, i.e. Sales Support background
- Demonstrate leadership skills with the ability to interact, persuade, influence and negotiate
- Multi-tasking prioritization expertise: e xperience (and preferably an enjoyment of) balancing numerous different priorities and demand s
- Experience in Strategy, Finance and/or Sales Ops (consulting experience desired but not required)
- Analytical and multitasking skills
- Developed planning & organisational skills
- Effectively work at all levels and across various functions of the organization
2
Skills For Pre-sales Support Consultant Resume
- Demonstrated experience in Sales Support Consultant role and/or ability to work independently of the sales team
- Related customer service and/or agricultural experience that includes supervisory leadership experience
- High-level creative thinker; able to effectively share ideas to the development of client and prospect communications
- Strong analytical ability, detail-oriented with proven ability to see open issues to resolution
- 6 Sigma or demonstrated project management experience
- Excel Experience REQUIRED 1-3 years Data Entry Experience REQUIRED
- Validating and reviewing territory plans with sales teams and the FICO Account teams
- Working experience of Microsoft Office
- Working Experience in SalesForce.com and other databases
3
Skills For Senior Sales Support Consultant Resume
- Experience working in a clinical setting providing direct patient care
- Experience with MS Excel, including Pivot tables, Vlookups, If Statements, and Graphing
- Working experience in a behavioral health setting
- Experience working with external stakeholders, including an ability to immediately establish credibility and build/maintain those relationships
- Experience analyzing data/ensuring data quality required
- 2 – 5 years experience in one or more of the following areas: Software Systems Administration, Sales, Product Demonstrations, Pharmacy Operations, Training
4
Skills For Godaddy Internet Sales & Support Consultant Spanish Resume
- Experience in creating/documenting Processes/SOPs
- Significant experience with consulting/needs assessments, multi-tasking and project management/coordination
- Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
- Experience researching and resolving customer issues
- Good level of technical knowledge and an understanding of data (preferably consumer content) and its application / deployment across business
- Integrated health care solution sales support work experience in a client facing position
5
Skills For Hosting Sales & Support Consultant Resume
- Experience working with contracts, agreements and legal personnel
- Handle multiple tasks with competing priorities in a deadline driven, fast-paced environment
- Experience in a sales support, product marketing, product or operations- related function, preferably within the financial services industry
- Experience in a sales support, product marketing, product or operations-related function, preferably within the financial services industry
- Marketing / product support experience
- Increasingly challenging work experience, some of which is in the financial industry
- Video CV required in a YouTube link (2 – 3 minutes summarizing the profile and why he would be a good fit to Cognizant)
6
Skills For Godaddy Inbound Sales & Support Consultant International English Resume
- Experienced and comfortable working in a fast paced environment
- Experience of working in a Sales Support or similar role
- Be on good standing (no disciplinary actions within the last three months. Currently not on a PIP (Performance Improvement Plan)
- Experience working in a fast paced and dynamic environment,
- Strong understanding or willingness and aptitude to learn Internet and website technologies,
- Good knowledge of market place and offerings within savings, investments, pensions and protection markets including knowledge of taxation, trusts & legislation
- Develop strong relationships with internal business partners (Underwriting, Finance, Legal, Compliance, Client Services Staff, Account Managers)
7
Skills For MMA, Sales Support Consultant Resume
- Experience with best practice methodology working in one or more of our core markets
- Demonstrated ability to lead, manage and implement change
- Experience in health insurance or employee benefits
- Quick learner with a great work ethic and strong business acumen, able to take on new tasks and perform high quality work
- Retirement solutions experience is required, preferably with plan implementations, product management or institutional operations
- Two to three years of product sales experience
- Experience with CRM systems (ie Salesforce)
- Demonstrated ability to build trust and credibility with internal and external partners
- Experience with sales or sales support
8
Skills For Productivity Sales & Support Consultant Resume
- Customer service experience
- Experience in sales support, general office support is REQUIRED
- Proficient in Word, Excel and strong ability to learn Aetna systems
- Excel experience; Required
- Data entry experience; Required
- Good levels of accuracy and attention to detail
- Able to prioritise and use own initiative
- Desire to enrich the lives of others and provide a truly exceptional experience, one customer at a time
- Proven ability to solve customers’ problems or determine how to find the necessary information to provide next steps
9
Skills For Product Sales Support Consultant Resume
- Generating, curating, editing, publishing and sharing engaging content daily – monitoring and engaging with followers in a timely manner
- Generating responses to RFP/RFIs, developing sales collateral, developing presentations, and preparing proposals
- Understanding of Caterpillar’s ordering and scheduling processes
- Responding to queries received from the sales force, including understanding of the CRM database
- Reporting & Dash boarding, open up more revenue avenues for accounts
- Educating customers and prospects on the BCP portfolio of solutions, promoting the brand, products and commercial offers
10
Skills For Godaddy Sales & Support Consultant UK Resume
- Designing and implementing social media strategy to align with business goals; oversee social media accounts
- Setting specific objectives and reporting on ROI
- Collaborating with other team members in the marketing team, global brand team, and product teams across the organization
- Staying up to date with current technology and marketing trends, particularly in social media
- Suggesting and implementing new features and ideas that drive awareness and actions from target customers
- Providing first line support for all incoming telephone enquiries
- Ensuring up to date knowledge of working practices, lender requirements and sales process/operational procedures
List of Typical Responsibilities For a Sales Support Consultant Resume
1
Responsibilities For Lead Sales Support Consultant Resume
- Experience in Social Media management
- Hands on experience in Content Management
- Analyzing underground competitors and their corresponding equipment
- Implementing sales management processes and opportunity management system
- Working knowledge and/or ability to quickly grasp competitive products & services
- SAP R3 questions and training including inventory movement errors and ZNA transactions
2
Responsibilities For Pre-sales Support Consultant Resume
- Delivery Creation Processes back up including working with plants, RDC’s and XPO
- Team building activities and networking opportunities
- Handle Broker onboarding by initiating evites
- Research and investigate issues using multiple systems
- Maintain in depth knowledge and understanding of assigned AEs’ books of business to represent the AE with customers and brokers
- Coordinate and identify training needs for Sales Support Staff with Sales Support Supervisors
3
Responsibilities For Senior Sales Support Consultant Resume
- Coordinate and facilitate training and calls with locations
- Monitor metrics and identify where further training is needed
- Connex processes and training that is related to units focused items
- Work closely and continue developing supplier relationships and pay invoices on time
- Create and execute training for the enterprise on product features, benefits, value, performance
4
Responsibilities For Godaddy Internet Sales & Support Consultant Spanish Resume
- Assist the sales reps with Siebel requests for the following
- Perform job functions according to substantially diversified but established procedures and standards
- Responsible for the provision of all waiver codes when requested by accurately assessing needs
- Accountable to develop and continue to improve the Global Accounts alliance agreement process leveraging global best practices
- Responsible for managing alliance process compliance across multiple agreements
- Assist with alliance agreement legal drafting and revisions
- Interface with above defined teams to execute the customer-facing alliance agreements once signed and executed
5
Responsibilities For Hosting Sales & Support Consultant Resume
- Work with a sense of urgency to meet customer expectations while ensuring Caterpillar business interests are also met
- Detail oriented: understanding that alliance agreements cross multiple-faceted topics and have direct financial impact to the enterprise
- Manage sales support activity including request for proposal (RFP) process, follow- up items and coordination of client and prospect site visits
- Discuss the use of products, emphasizing product features based on analysis of customers' needs and knowledge of product capabilities
- Create presentations demonstrating how the product meets the client's needs
- Represent MPS/MRxTS and our products by attending Conferences, Trade Shows, and other Industry Meetings
- Conduct User Labs/Training for potential customers and new Sales hires
- Certification/Internal Training of Sales Executives on Product competencies and value
- Confident use of PowerPoint and working knowledge of the rest of the Microsoft Office suite
6
Responsibilities For Godaddy Inbound Sales & Support Consultant International English Resume
- Perform some general administrative tasks (revenue tracking, reconciliation, etc.)
- Learn the seed business as it relates to supporting the Sales force
- Comfortable reaching out through the Enterprise in search of answers, problem resolution
- Familiarity with the Marketing Four “Ps” – product, place, price, promotion
- Knowledge of pricing methodology and sales support
- Knowledge of marketing communications concepts and techniques, as well as sales process and cycle
- Knowledge of mining industry, products or customers
- A broad understanding of the commercial side of the business and how the dealer network functions
- Consult with a customer on their business needs by matching GoDaddy products and/or solutions to their online goals
7
Responsibilities For MMA, Sales Support Consultant Resume
- Collaborate with sales and underwriting partners to develop the quote strategy
- Assist sales team in developing internal and external presentations
- Quickly grasp a clear understanding of a customer’s needs and translate them to a set of requirements and well-planned solution deliverables
- Quote Accuracy & turn around times,
- Modification Accuracy & turn around times,
- Customer satisfaction survey results (Net Promoter Score)
- Ensure 100% compliance with and all relevant regulatory, legislative and GE policy requirements
- Analyze PINS, UCC filings, product mix, competition, and economic trends. Review industry trends and outlook
- Researches unreported/unpaid accounts and ensures the timely
8
Responsibilities For Productivity Sales & Support Consultant Resume
- Provides additional data entry to update affiliate information to
- Map client’s identified business and technical issues to Fiserv solutions
- Identify technical (Fiserv or customer’s) barriers to sales
- Measure performance outcomes (profit and loss), productivity, capacity, execution plans and dependencies
- Produce and maintain benefit summary templates
- Produce benefit summaries for prospects, new business and renewals
- Partner with the NBM and/or CM to ensure that the Clients’ needs / expectations are met
- Partner with Product and Compliance on issues as needed
9
Responsibilities For Product Sales Support Consultant Resume
- Stay current with case installation requirements / changes and sales tools
- Handle inbound contact from customers (phone, email, live chat),
- Become a true expert on internet technologies,
- Understand your market to deliver appropriate products and services,
- Ability support Windows and Linux environments
- Participate in the development of MetLife’s response to RFPs and finalist presentations
- Attend sales pipeline calls, use CRM data to drive review and flush out updates, follow up associated actions
- Manage active Account and Contacts data, work with Account owners to ensure that this is maintained
10
Responsibilities For Godaddy Sales & Support Consultant UK Resume
- Provide CRM support across the business for queries etc
- Produce SBC’s and summaries for new and renewed business
- Troubleshoot solutions to client issues, respond to clients’ telephone and written requests; and partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues
- Responsible for delivery of Global OOP Sales KPI’s through engagement with regional operations teams. In collaboration with sales operations, implements appropriate governance structures to ensure delivery of results against KPI’s
- Knowledge of Financial Services Marketplace – Ideally IFA specific to include Platform – with experience in a customer service role
- Experience in Sales Support
- Accountable for system and/or program issue escalation and resolution for the Sales Support team
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