Sales Service Resume Sample
Garrison Feil
54055 Annabelle Bridge,
Los Angeles,
CA
+1 (555) 596 7087
Work Experience
Sales & Service Associate
07/2017
-
PRESENT
Boston, MA
- Experience leading and developing Customer Contact professionals
- Knowledge and experience in applying the Heart of Coaching model principles
- Demonstrates strong presentation and facilitation skills
- Other PO business units re operational and customer service issues to complete work as required
- Set example of selling behaviors including conversion of shoppers into customers, serving as an expert on merchandise features, building the sale and offering the Bloomingdale’s credit card as a benefit
- SVP & Director of Sales
- Media Sales Staff
Sales & Service Technician
02/2013
-
06/2017
Philadelphia, PA
- Delivers monthly, quarterly and ad-hoc reporting and analysis as requested including phone system metric reporting
- Makes budgetary recommendations on capital expenditures and labor requirements
- Acta as the liaison for SSOC. with all divisions, departments and field operations to remain informed of policy and procedural changes
- Understands, displays, and embraces the company’s “coolture”
- Liaise with BM/DM to support forecasting and reviewing KPI performance
- Install, rearrange, change, remove, repair or maintain central office, interoffice, network, or customer premises equipment and/or wiring. Use appropriate tools and test equipment in the provisioning, repair, or maintenance of assigned work. Verify trouble-free continuity on all completed work using appropriate test equipment
- Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers
- Follow company standard policies, practices and/or procedures in performing service order, repair or maintenance activities
- Able to read an interpret information provided by the service order, work order, trouble tickets, architectural, electrical wiring diagrams, Outside Plant drawings and blueprints such as name, address of customer, and type of activities to be performed, using appropriate tools, equipment and supplies required
Assistant AD for Sales & Service
09/2006
-
11/2012
Houston, TX
- Pricing & Inventory team
- Integrated Marketing group
- NFL.com Product and Programming team
- Business Development & Partnership Marketing
- Direct responsibility for the daily operation of the Sales and Service Operations group, acting as an advisor to subordinate(s) to meet schedules and/or resolves technical problems
- Develops and administers budgets, schedules, and performance requirements
- Monitors progress in key customer service metrics such as open service call volume, processing of billables, and part returns as examples and sales metrics such as booking clean orders into the factory and tender support in sales cycle
- Coordinates activities to guarantee that contractual agreements with customers and others are met
- Measures, develops, supports and motivates personnel to attain or exceed established goals
Education
Carlos Albizu University - Miami Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Excellent organizational skills with strong written and verbal communication skills
- Interpersonal skills, including excellent written and oral skills
- Excellent interpersonal skills and oral and written communication skills. Interfaces include upper management, peers, subordinates, and customers
- Strong leadership and team building skills with proven results orientation also required
- Excellent organization skills with the ability to conduct several, high priority projects simultaeously
- Strong analytical skills and proven leadership ability
- Strong analytics skills, including familiarity with pricing and market analysis as well as essential mathematical concepts
How to write Sales Service Resume
Sales Service role is responsible for customer, organizational, business, basic, interpersonal, computer, microsoft, english, leadership, analytical.
To write great resume for sales service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales Service Resume
The section contact information is important in your sales service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales Service Resume
The section work experience is an essential part of your sales service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales Service resume experience can include:
- Participation in Take the Lead program (TTL). Responsible for promoting and selling the company’s products and services and participate in the company’s sales referral programs during their working hours
- Participate in On the Job Training and Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner
- Effectively use Frontier’s internal programs and dispatch program via handheld, laptop or PC terminals to indicate work completed, time worked, and changes from the original request or assignment. Update any impacted records system as appropriate. Complete all required billing notations for proper customer billing
- Demonstrated effective communication skills including tact and courtesy
- Having a sales-driven mentality with proven experience and strong understanding how a well-developed sales operations portfolio can drive sales performance
- Effective telephone communication and interpersonal skills sound judgment in resolving customer problems and inquiries
Education on a Sales Service Resume
Make sure to make education a priority on your sales service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales Service Resume
When listing skills on your sales service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales service skills:
- Excellent written and verbal communication skills, including telephone skills from a customer service aspect
- Demonstrates effective interpersonal skills and ability to establish and maintain effective communication with customers and co-workers
- Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
- Self-planning skills sufficient to schedule, organize and complete work within established timeframes, while accommodating changing priorities
- Minimal financial acumen (probability, ROI) as well as strong analytical reasoning skills
- Through your experienced coaching skills, assist your team to achieve all sales and service targets
List of Typical Experience For a Sales Service Resume
1
Experience For Sales & Service Associate Resume
- Strong analytical skills with a high level attention to detail
- Position requires excellent communication skills, both oral and written
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience
- Demonstrated project leadership and execution skills
- Strong analytical skills with the ability to interpret and apply results to resolve business issues
2
Experience For Sales Service Manager Resume
- Participate in business development programs to enhance product knowledge and cross selling skills
- Positively impacts the net written premium by effectively direct marketing Specialty Lines products and coverages to insureds and potential insureds
- Fluency in French and mastery of the English language, including superior written and verbal communication, interpersonal and persuasion skills
- Mastery of the English language and Italian, including superior written and verbal communication, interpersonal and persuasion skills
- Think strategically and apply necessary analytical skills to drive business results
- The ability to work effectively in a public environment
- Friendly and professional interpersonal communication skills with sales focus
3
Experience For Sales Service Specialist Resume
- PC/Windows and internet skills
- Leadership experience, including developing. Safety/Quality/Environmental strategy and implementing company-wide programs, action plans, and KPIs
- Previous banking or financial services experience with an emphasis on the Private Banking client segment
- Automotive manufacturer or retail experience including dealership/retail facing assignments
- Advanced Excel experience focusing on VBA Programming and advanced formulas
- Review and validate reports and working with data owners to ensure data accuracy and if needed, to simplify the reports before sending to partners
4
Experience For Sales & Service Specialist Resume
- Work in a fast paced sales environment, providing helpful, quality service, while enhancing the customer’s experience
- Be the Single point of Contact and lead in liaising with the Divisional Sales Effectiveness teams on deployment of new methodologies in APAC
- Establish strong working relationships with sales leadership, HR, finance, and systems teams to achieve above objectives
- Proactively provide and react to all sales and customer service issues, providing excellent, no-hassle service
- Review incoming sales bookings for completeness and accuracy prior to order entry
- Support Woodforest National Bank’s strong risk management culture through awareness, knowledge and sound decision making
5
Experience For Sales & Service Technician Resume
- Demonstrated “Working Together” leadership behaviors
- Previous experience working with outside ad agencies
- Experience interacting directly, face-to-face, with consumers in a sales andservice role
- Experience of working in a target driven sales centre environment
- Displays a good commercial awareness and understanding of company business plans, objectives and strategy, in addition to competitor awareness
- Prioritizes selling time to build and maintain a balanced funnel of prospects, to generate sales, to achieve account penetration and drive capture rate
- Work closely with the Sales Process Analyst to own and drive Sales Effectiveness across all 10 APAC countries
6
Experience For Sales & Service Manager Resume
- Five (2) years of experience in telecommunications installation and maintenance
- Retail management experiences with at least 3 years in high volume and or multi-unit environment
- Inspire, cultivate and demonstrate a genuine passion for the Polo brand
- Database creation and management experience
- Previous internship or work experience within the sports industry
7
Experience For Sales & Service Rep Resume
- Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry
- Operates a Class B industrial tanker truck
- Previous industry specific route/vacuum truck experience is an asset
- Excellent communicator, both verbal & written, and relationship builder with all sorts of different people
- Exceptional accuracy and strong attention to detail
- Differentiates between customer requirements and Dow capabilities; chooses the best/cost effective solution
8
Experience For Sales & Service Operations Analyst Resume
- Supplying quotations and technical information, formulating sales strategies, as well as negotiating and securing sales orders
- Assisting in the planning and implementation of customer meetings and training seminars
- Assisting in creating monthly reports for distribution
- Developing professional relationships with current clients for group outing renewals and referral leads
- Providing a high level of service to all accounts including retention of assigned accounts
- Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc
- Assisting with creative concepts for production of group sales materials including brochures, flyers and all other support materials
9
Experience For Sales Service Executive Resume
- Forming sales orders and entering them into the system ( 1C)
- Presenting and demonstrating company products
- Providing back-up support to other administrative roles throughout the division
- Working knowledge of digital loop carrier equipment
- Setting meetings with key decision makers of community and corporate groups
- Processing of customer, inter-company and demonstration orders. This involves
- Prospecting for new customers
10
Experience For Sales & Service Executive Resume
- Following up sales leads provided by the company
- Implementing programs and services to residents and prospective residents of an assigned community to contribute to AVB’s annual business goals
- Understanding and knowledge of investment products and services
- Operating within set guidelines and procedures relating to all aspects of Customer Service, Pricing, & Lead Times
- Processing of Orders via Telephone/Email/Customer Portal ensuring high levels of accuracy at all times
- Liaising with other departments/service providers to deliver on time & in full
- Managing customer concerns and complaints efficiently
- Maximising all Sales opportunities
List of Typical Skills For a Sales Service Resume
1
Skills For Sales & Service Associate Resume
- Strong communication, problem-solving and organizational skills
- Prioritize and manage time effectively to meet customer expectations
- Demonstrated follow-up and follow-through skills
- Highly skilled in PowerPoint development (able to build slides and story line)Strong organization skill and detail oriented
- Excellent PC skills including knowledge of Microsoft office suite, Bloomberg, NetX360, and Sales Force
- Demonstrate mulit-task skills to enter accurate data and type while speaking with customers
2
Skills For Sales Service Manager Resume
- Effectively communicateproducts and services to enhance customer’s travel experience
- Excellent organization skills; ability to handle multiple tasks simultaneously in a time sensitive, competent and professional manner
- Proficiency with Microsoft products (Excel, SharePoint, PowerPoint, Outlook) Strong excel skills
- Basic PC configurations skills (setting IP addresses, pinging equipment, and circuit testing etc)
- Experience of working within a Manufacturing environment is highly desirable, as is experience of working within the Automotive industry
- Proven customer service experience and passion for helping others and sales delivery
- Bilingual Spanish (fluent verbal and written) skills
- Communicate and interact effectively across different levels (internal/external/ tech/corporate)
- Project leadership and change management skills
3
Skills For Sales Service Specialist Resume
- Manage territory and time by planning itinerary effectively and efficiently, and by allocating call frequency based on the account’s potential value
- Ability and willingness to learn advanced data communications skills including classes and certifications
- Demonstrates accuracy and thoroughness; strong attention to detail and quality of work
- Great customer relationship management and servicing skills as well as internal corporate relationship management capabilities
- Four years of sales experience including two years of sales experience with a professional sports team as a top producer
- Prior experience in a service oriented role
4
Skills For Sales & Service Specialist Resume
- Effective multi-tasker with the ability to prioritise in a fast paced environment
- Computer literate with good knowledge of MS Office applications· Good command of English
- Innovation skills to address issues, develop solutions, drive new ideas and programs
- Lifting up to 25 pounds frequently and 50 pounds infrequently; pushing, pulling, reaching, stooping, crawling; good color vision; and manual dexterity
- Creating a high performing team in a highly complex branch location, developing talent and ensuring a positive employee experience
- Outgoing and good at building relationships through inspiring trust and confidence
5
Skills For Sales & Service Technician Resume
- Challenging the status quo, can do mindset and demonstrate desire to win as an individual and as a team
- Developing effective working relationships with Team Members, Internal Departments and other Essentra Sites
- Improving overall client experience and ensuring all employees are accountable for the achievement of overall client satisfaction results
- Packaging process and applications experience
- Previous experience leading, training, and coaching peers
6
Skills For Sales & Service Manager Resume
- Experience in compiling, analyzing, visualizing data for decision support purposes
- Website development experience. (Requirements Gathering, UAT, Troubleshooting & Ongoing updates)
- Good at spotting trends and making sound recommendations
- Previous money handling / cashiering experience with ability to make correct change
- Strong understanding of all the Bank’s products and services to be able to respond to the customer’s inquiries and needs, then refer appropriately
- Experience working with multiple types of government and commercial quotations and orders
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis and develops plan to meet client needs
- Direct sales or marketing experience in Managed care field required
- Demonstrated the ability to create promotional concepts that enhance clients’ marketing efforts
7
Skills For Sales & Service Rep Resume
- Experience in managing a Customer Service organization inclusive of Technical and Applications support
- Deliver an exceptional customer experience, putting the customer first in a service focused environment
- Successful sales engineering, technical sales, technical service or field sales support experience
- Successful sales Engineering, technical sales, technical service or field sales support experience
- Experience working in a fast paced customer centric environment
8
Skills For Sales & Service Operations Analyst Resume
- Partners with Sales and Marketing to build effective relationships with customers in order to anticipate and deliver expectations
- This role operates within the Toronto Pearson Airport Environment, with minimal exposure to health risks
- Operate in a multi floor open branch environment
- Experience managing salaried managers
- Experience in sales call center (inbound or outbound), customer service call, or web center
- Property and Casualty insurance industry experience
9
Skills For Sales Service Executive Resume
- Optimize channel to improve efficiency, effectiveness and return on investment
- Experience in Sales, Business Development or Contracts Administration within a Business-to-Business setting
- Ales or Business Development experience within a business to business environment
- Experience with contract acceptance and sales order creation
- Experience in contract acceptance and sales order creation
10
Skills For Sales & Service Executive Resume
- Experience with government and commercial quotations and orders
- Actively supports business initiatives that drive customer engagement through our Tiffany Experience Index Program.
- Ales or Business Development experience within a business to business environment
- Experience with contract acceptance and sales order creation
- Experience team leadership in a contact center environment
List of Typical Responsibilities For a Sales Service Resume
1
Responsibilities For Sales & Service Associate Resume
- Strong computer skills including Word, Excel and Access
- Leverage relationships to achieve business goals, strategic thinking skills, and strong business acumen and business maturity required
- Good business sense, negotiating skills, self-confident, sound judgment, resourceful, and politically savvy are required
- Excellent organization skills; ability to handle multiple tasks simultaneously in a competent and professional manner
- Demonstrated excellence in telephone skills
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate information with attention to detail and accuracy
2
Responsibilities For Sales Service Manager Resume
- Excellent PC skills, particularly Microsoft Word, Microsoft Excel and Microsoft Access
- Strong interpersonal skills – relationship builder
- Excellent verbal and written communication skills with the ability to interface and develop relationships with different audiences
- Experience of Branch Manager, Business Banking, Wealth Management, Marketing and/or other support role experience in a financial services company
- Demonstrated effective knowledge of particular EPABX and key systems and operating packages
- Able to lift and carry 50 pounds, have a valid drivers license and good driving record
3
Responsibilities For Sales Service Specialist Resume
- Mastery of the English and German language, including superior written and verbal communication, interpersonal and persuasion skills
- Valid Washington driver’s license – Good Driving Record
- Demonstrated positive customer interfacing experience also required
- Experience dealing with large regional or national multi-location chains strongly desired
- Active listening skills and customer service orientation
4
Responsibilities For Sales & Service Specialist Resume
- Reports on trends and makes changes to skills and thresholds based on those trends
- Show a high level of personal organizational skills
- Experience in a sales and service position - Insurance sales experience is highly desirable
- Prior experience in contract acceptance and sales order creation in UAR’s and FAR/DFAR’s
- Proven sales and customer service experience in a retail environment
- Demonstrated effective knowledge of electronic and digital theory/principle
- Technical sales / support experience within the Pulp & Paper industry and/or 7+ years of operations experience within the pulp & paper industry
- Proven Sales or Customer Service experience
5
Responsibilities For Sales & Service Technician Resume
- High levels of organisational and administrative skills
- Effectively present information and respond to questions from managers, schedulers and clients
- Experience with Low and Medium Voltage Paralleling switch gear design, manufacturing, application or operation
- Experience in Switchgear manufacturing and testing processes
- Demonstrated ability in problem solving and working well with others across business functions
- Experience working in a heavy manufacturing environment, desired
6
Responsibilities For Sales & Service Manager Resume
- Capable of working under pressure, prioritising workload
- Experience in implementing pricing strategies and market analysis in construction materials or related industry
- Experience in fast paced environment, working with cross functional teams, multi-tasking and time management
- Experience in implementing pricing strategies and market analysis in the construction materials industry
- Possess and maintain valid driver's license and safe driving record
- One or more years of experience working in a sales support or customer service environment
- Think creatively while managing multiple priorities
- Experience with Low and Medium Voltage Paralleling switch gear application and operation
- Experience with PLC logic and programming
7
Responsibilities For Sales & Service Rep Resume
- Experience with control relay applications, programming and communications
- Demonstrated proficiency with Microsoft applications including Word and Excel
- Cash and credit card sales handling experience
- Some work experience with computerized ticketing systems
- Experience in the Mebane or Monterrey plant manufacturing processes
8
Responsibilities For Sales & Service Operations Analyst Resume
- Experience writing macros in MS-Excel
- Experience in the home lending industry
- Previous experience working with SAP and CRM or ECC
- Legal administrative background or previous contract experience (interpreting terms and conditions in contracts) is an advantage
- Experience in a related Service & Sales function within a manufacturing industry
- Experience in sales or engineering in the Commercial Vehicle industry / similar channels of distribution
9
Responsibilities For Sales Service Executive Resume
- Previous experience in Customer Service, Sales, Marketing, or other Business related field
- Experience in ad sales, preferably in business development
- Experience within Customer Service or Sales background
- Actively supports business initiatives that drive customer engagement through our Tiffany Experience Index Program.
- Previous experience in steel mills, iron foundry or other molten metals processing facilities desired
- Ensure an effective internal audit process is in place to aid assessment of QSE implementation gaps and identify areas of improvement
- Develop and maintain a strong, mutually beneficial working relationship with adidas Golf Ambassadors or other key influencers within assigned territories
10
Responsibilities For Sales & Service Executive Resume
- Typically requires 3 years of relevant experience
- Experience in Pneumatics desired
- Valid driver’s license and the ability to travel extensively within a defined region daily and overnight
- IT- Level 2 communication experience (Serial, Ethernet, etc.) desired
- Confident and demonstrates initiative to improve processes and deliver results
- Experience in video and/or or mobile ad sales
- Actively promote and maintain effective partnerships with peers, colleagues, businesses & community partners
- Successful technical service or field sales support experience
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